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The National Gallery is looking for a Technical Project Lead to drive the delivery of two transformative, multi‑million‑pound projects: a state of the art Research Centre and a landmark new wing.
You will lead the technical oversight of complex MEP building services for a new Research Centre and a major new public wing, ensuring high-quality, sustainable, and compliant design delivery within a historic, publicly accessible environment.
For more details and to apply please go directly to The National Gallery website.
About the Role
The purpose of this role is to coordinate the management and continuous improvement of the College’s Lifelong Learning Platform (LLP), ensuring it operates effectively for all users. The role provides service desk support, maintains accurate training records, and works closely with internal teams, external stakeholders, and system providers to resolve issues and enhance the platform.
Some key responsibilities include (but are not limited to):
· Providing first- and second-line support to LLP users, resolving queries and system issues
· Maintaining user accounts, training records, and ensuring data accuracy across systems
· Liaising with external developers to report faults, track progress, and support system improvements
· Creating and delivering training materials, guidance, and presentations on LLP usage
· Coordinating user testing (UAT) and supporting implementation of system updates
· Monitoring and reporting on service desk activity, identifying trends and improvements
· Supporting committees and stakeholders, including communications, meetings, and minute taking
About You
We are seeking a highly organised and proactive professional with experience in customer service or helpdesk environments, ideally within a membership or medical education setting. The successful candidate will have excellent communication skills, with the confidence to engage stakeholders and deliver presentations or workshops. You will provide high-quality administrative and secretarial support, including supporting formal committees and maintaining accurate records.
Strong IT and time management skills are essential, along with experience working with learner management systems and service processes. Knowledge of Agile or Waterfall methodologies and medical education frameworks is desirable. A degree or equivalent experience is required.
The Package
This is a full-time, permanent position with a competitive employee benefits package, which includes (but is not limited to):
· 26 days of annual leave, plus bank holiday
· 1 additional paid day of leave for the purpose of celebrating your birthday
· Healthcare support through Benenden Health
· Up to 12% pension contribution
· Hybrid and flexible working
· Wellbeing hour once a week
· Cycle to work and employee discounts schemes
· Training and development opportunities
· Access to Mental Health First Aiders and Employee Assistance Programmes
About the College
The Royal College of Anaesthetists (RCoA) is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.
At RCoA equality, diversity and inclusion is an integral part of our culture so it is important to us that this is reflected in everything that we do. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status, or parental responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.
How to Apply
If you believe that you are the right person for this role, please submit your CV and a short statement (up to 500 words), highlighting three key skills from the job description and how your experience aligns with them by Sunday 12th July.
Please note that the closing date is subject to change, depending on the success of the recruitment process.
Unfortunately, due to the volume of applications, we are unable to provide detailed feedback to candidates on their application. Only short-listed applicants will be contacted after the closing date. Please note that the closing date is subject to change.
Applicants must reside and have the right to work in the UK. No agencies please.
Supporter Journey Lead
Salary:£36,880 - £41,439
Location: Home based with an expectation to travel as appropriate each month
Hours: Full Time – 35 Hours a week
Contract: Permanent
We’re looking for a Supporter Journey Lead to join our Supporter Experience team.
This is a key role in shaping how supporters experience Help for Heroes across different journeys, touchpoints and moments that matter.
You’ll work with teams across Commercial to map, develop and improve supporter engagement journeys, turning strategy, insight and campaign learning into practical plans that strengthen relevance, supporter experience and long-term value.
About the Role
As Supporter Journey lead, you’ll lead the mapping, development and ongoing improvement of supporter engagement journeys across Commercial.
You’ll work with product owners, delivery teams and enabling colleagues to understand current journeys, define target journeys, identify pain points and opportunities, and turn strategy, audience insight and campaign learning into clear, practical plans.
In this role, you will:
About You
Are you someone who enjoys understanding how people experience an organisation across different touchpoints, channels and moments?
Do you like bringing people together to map journeys, uncover pain points and turn ideas, insight and learning into practical improvements?
You’ll be confident working across supporter, customer or audience journeys, with a good understanding of how touchpoints, handoffs, segmentation and communications shape experience.
You’ll be comfortable working with product owners and delivery teams to define clear requirements, actions and workplans, while keeping activity aligned, realistic and deliverable.
You’ll also be someone who can use campaign learning, supporter feedback and basic performance information to identify where journeys could be strengthened, simplified or made more relevant.
Essentially, we’re looking for someone who is supporter-focused, organised, collaborative and practical — with the facilitation and relationship-building skills to help teams improve journeys and create better experiences over time.
About the Team
Supporter Experience is a newly formed department within Commercial, created to help us better understand, engage, support and motivate our supporters.
We’re a collaborative and developing team, working across Commercial to shape more joined-up, relevant and thoughtful supporter journeys.
This is an opportunity to help shape how the department develops from the beginning, bringing teams together to understand supporter needs, improve key moments and create stronger experiences over time.
In return we can offer you:
Closing date: 5th July 2026
We reserve the right to close this vacancy early if we receive a high number of strong applications.
We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.
The client requests no contact from agencies or media sales.
At Woodgreen, we're passionate about helping pets and their people and we're looking for an experienced People Systems & Reward Specialist to join our People Team on a 12-month fixed-term basis, providing maternity cover for a key role at the heart of our people operations.
This is an exciting opportunity for someone who enjoys combining systems, data, payroll and reward expertise to deliver an excellent colleague experience and support organisational decision-making.Reporting to the Head of People, you will lead the day-to-day management of our people systems, payroll and reward activities, ensuring our employees are paid accurately and on time while providing valuable workforce insight to support strategic decision-making.
Acting as the subject matter expert for our People systems, you will help us to maintain high-quality workforce data, optimise processes and ensure an excellent user experience for employees, volunteers and managers. You will work closely with colleagues across the organisation and will also support the development and administration of our reward and benefits offer, helping Woodgreen remain an attractive and engaging place to work and volunteer.
You will;
Our successful candidate will be someone who can combine strong technical expertise with excellent stakeholder management skills. So if you are passionate about data, systems, payroll and reward and have;
We would love to hear from you!
You'll be joining a supportive and ambitious People Team at an exciting point in our journey. This role offers the opportunity to make a real impact through systems, insight and continuous improvement while helping us create a great experience for our employees and volunteers.
This is a full time hybrid position working 37.5 hours per week. It is expected that the successful candidate will spend approximately 1 - 2 days per week at our Godmanchester site depending on business need.
The starting salary for this position is £29,739 - £33,043 per annum depending on experience. This is complemented by;
Please note that you will need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.
Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.
Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found.
Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.
Our vision is for every pet to have a home where they are loved, well cared for and enjoy positive relationships with their owners.



The client requests no contact from agencies or media sales.
Data and Systems Officer
Role Details & Staff Benefits
Salary: £30,385 gross per annum
Duration: Permanent
Hours: Full-time
Location:Hybrid – NASP have an office space at London's Southbank Centre which can be used by staff at any time. The role will be expected to work up to 2 days per week in the office with the remainder at home, depending on agreed hours. There may also be additional travel required for staff days, site visits and other events.
NASP offer a range of core benefits for staff including:
30 days paid annual leave per annum, plus Bank Holidays
An additional day of paid leave per year on your birthday
Opportunities for Volunteering & CPD days each year
Opportunity to request flexible working arrangements, including compressed hours
Contribution to annual eye test, eyeglass purchase, and flu vaccination
Access to discounts across the Southbank Centre site; including free/discounted reciprocal access to participating galleries & museums in London & the UK
Applications are welcomed from applicants who wish to apply for a position based on a flexible working arrangement. Should a candidate be successful after the interview stage, any reasonable requests will be reviewed and be sought to be accommodated within the needs of the role. All appointments are subject to proof of right to work in the UK, references and a 3-month probationary period.
About NASP
The National Academy for Social Prescribing (NASP) is a registered charity and company limited by guarantee. Our goals are to promote social prescribing and to bring about a social revolution in wellbeing, as set out in the NASP Strategic Plan.
To learn more about our organisation, partners, and social prescribing, please visit our website.
Our working culture values flexibility, wellbeing, and collaboration. We are committed to creating an inclusive workplace and supporting our staff to work in ways that suit both their roles and personal circumstances, fostering an environment where everyone can thrive and contribute to the success of the organisation.
Inclusion at NASP
We particularly welcome applicants from global majority and LGBTQIA+ communities, those with lived experience relevant to social prescribing, and those who identify as disabled and/or neurodiverse.
As a Disability Confident Employer we guarantee an interview to candidates who identify as disabled and opt into the ‘Guaranteed Interview Scheme’ on our application portal, provided they meet the minimum essential criteria for the role.
We are committed to creating a fair, accessible and supportive recruitment process, and to removing barriers wherever possible. We will consider reasonable adjustments at every stage of the recruitment process to support individual needs. Adjustments will depend on your specific circumstances and request, but may include:
Flexibility with interview times and formats and locations
Providing application materials in alternative formats
Accepting applications in alternative formats including video or audio
If you require adjustments, an alternative method of application, or would like to discuss your needs, please contact us and we will be happy to support you.
How To Apply
To apply for this role, please follow the link to our application portal. You will be required to upload your CV and covering letter only, outlining how you meet the requirements of the role and person specification. Please note that any additional files (such as reports) will not be considered during shortlisting.
To support us with monitoring our Equal Opportunities Monitoring, we ask also all candidates to complete our Equal Opportunities form. Your responses will not be shared with the panel or used to make any recruitment decision.
The deadline to apply is 9am on Monday the 13th of July.
First stage interviews will be held on Wednesday the 29th & Thursday the 30th of July 2026. You will be able to indicate on our application portal whether you will be available or unavailable during this period.
For more information on the role, please email any questions to us via the email on the job description document. We look forward to hearing from you about the role of Data and Systems Officer.
Job Description & Person Specification
Purpose of This Role:
This key support role will work with colleagues across the organisation to ensure NASP’s data and key systems, including our CRM (Microsoft Dynamics 365), dashboards and databases, are effective, accurate, and useful. This includes improving data capture, enabling consistent reporting, and ensuring that quality data can be used to support organisational priorities.
The role will support colleagues to use systems confidently and understand data requirements, providing analytic solutions that meet the needs of the organisation, and identifying where practices and systems can be improved.
The role will sit within the wider Operations team who oversee the core business and operational functions of NASP, including Finance, HR, Governance, Project Support, Administration, and Logistics. As a member of this team, the role will provide general administrative support to NASP programmes, liaising with our CRM support provider (Chorus) and IT provider (Logicata) to act as an essential bridge between internal colleagues and these external technical experts.
As NASP continues to develop its membership and training offers, the Data and Systems Officer will support the growth of this work, ensuring that systems and data flows are aligned, and leading on the technical management of data within these systems. The role will also support teams with reporting and evaluation, making effective use of NASP’s data.
This is an ideal opportunity for a proactive and highly organised individual with excellent data management, administrative, and technical skills (particularly working with CRMs) to support across the range of NASP’s programmes and projects, as well as development of new systems and processes.
Person Specification:
Essential
Knowledge of the VCFSE sector and/or Social Prescribing
Good working knowledge of CRM systems, preferably Microsoft Dynamics 365 (including technical skills)
Experience of administrating/managing membership systems or other databases
Knowledge of GDPR and other Data compliance requirements
High-level numeracy, logical reasoning, accuracy and attention to detail
Desirable
Comfortable working with large, complex data sets and identifying trends and data quality issues
Strong Microsoft Excel skills, and experience with data visualisation tools
Experience in the charity, health, or public sector
Ability to work within a busy environment and effectively prioritising and managing own workload
Ability to manage working relationships with external partners & providers
Experience in training & upskilling colleagues (particularly in data management, systems & processes)
Affinity with NASP’s Values as defined in the NASP Strategic Plan
Responsibilities:
CRM and Systems Management
Ensure colleagues across the organisation are effectively using the CRM (Microsoft Dynamics); as well as other key data systems, supporting with staff training and guidance, providing advice and support where needed to ensure the team feels positive and confident using them in their day-to-day work.
Undertake regular reviews & audits of data stored on the CRM to amend errors (e.g. duplicate records), and identify gaps or areas of concern, ensuring a smooth user experience.
Work closely with our CRM support provider (Chorus) to manage any support requests and technical errors, undertaking any updates, fixes and developments to the system where required.
Proactively identify any CRM and wider system processes that can be improved or developed, working with NASP colleagues to ensure the CRM is being effectively integrated into their work.
Working with the Strategic Project Manager, undertake regular contract reviews with our CRM provider to ensure value for money and quality of service.
Data Management
Oversee NASP’s Data inbox, responding to enquiries and escalating concerns or risks.
Working with Director of Operations to proactively support NASP to meet data compliance; to identify any data risks and to mitigate these, including gaps in data capture or poor system use.
Present data through reports and produce insights to support NASP’s evidence, evaluation and reporting needs (e.g. for grant funders, programme evaluation or trustee board reports).
Work with NASP colleagues to improve how data is used in their work, building good data habits across the organisation.
Identify and address common issues in how documents and information are managed across the organisation, ensuring standards are maintained consistently across NASP.
Systems Integration
Work with colleagues to support the ongoing development of NASP’s Membership & Training offers, by ensuring the data and systems that support this work are effective.
Support colleagues with effective data use to track the engagement, activity and growth of key networks and communities.
Provide administrative support to establish and develop any new systems, working with colleagues and external providers as needed, ensuring that data flows between existing systems are aligned.
Work closely with the Communications team to ensure the NASP website supports the capture and flow of data effectively.
Liaise with our IT provider (Logicata) for anything relating to the Microsoft suite, including technical support.
General
Take a proactive approach to support and lead administrative reviews / efficiencies across the organisation, ensuring consistency of approach.
Work with teams across the organisation to help ensure we are delivering business objectives.
Support the Communications team and other colleagues in managing NASP shared mailboxes, including deputising for colleagues where necessary.
Support the Operations team in the ongoing maintenance of business, finance and project management processes & systems.
Reporting To: Strategic Projects Manager (International, Arts & Grants)
We support communities and organisations through social prescribing so that more people across the UK can enjoy better health and wellbeing.
The client requests no contact from agencies or media sales.
Hackney Empire is looking for a new Deputy Technical Manager.
The new role of Deputy Technical Manager will play a critical operational and leadership role within our busy 1,250-seat theatre and additional rehearsal and event spaces. Supporting the Technical Manager, you will lead and motivate a committed technical team to ensure the flawless execution of large-scale transfers, touring musical theatre, dance, opera, comedy and live music shows; supporting produced work and public-facing activity from our Creative Futures programme.
This is a balanced, hands-on and production-focused role. It requires combining administrative and logistical preparation - such as advancing technical riders, developing costings and estimates and preparing staff rotas - with leadership and delivery of high-level stagecraft management during intensive fit-ups, show operations and rapid get-outs.
The client requests no contact from agencies or media sales.
Senior Systems Accountant
(SEO)
£42,450 to £46,636 (National)
plus an Accountancy Allowance of £5,000 pa (Fully Qualified) or £2,500 (Part Qualified)
The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 50% of the government’s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. We are looking for innovative, solutions-focused people to join our team.
Representing the best covenant in the UK – His Majesty’s Government – we are leading ground-breaking programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern and cost-effective real estate service solutions.
Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged, and we’re dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces.
Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.
The responsibilities of the Senior Systems Accountant will include:
Key Skills & Experience:
Behaviours Assessed:
For more information contact Emma Fuller at our retained search agent, Robertson Bell at . To apply, please send your CV to .
The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.
Strategic IT Lead- Shape Technology Strategy, Innovation and Digital Future
Location:
Hybrid (2 days in Office) Leatherhead, Surrey
Salary:
£Competitive per annum plus benefits
Hours:
Part time, 22.5 hours
Contract:
Permanent
A New Opportunity to Shape SeeAbility's Digital Future
SeeAbility is looking for an exceptional Strategic IT Lead to shape our digital, technology, and data strategy at a pivotal time in our growth. This is a senior leadership role with real influence and visibility. Reporting to the Finance Director, you will help define how technology drives our mission and improves outcomes for the people we support.
Do you want to use technology to make a real difference in people’s lives?
Leading Strategy, Innovation and Digital Transformation
You will lead SeeAbility’s organisation‑wide approach to digital, data, and technology. Your work will ensure our systems and tools are modern, secure, and ready for the future.
You will be responsible for:
You will partner closely with:
Are you confident influencing senior leaders and shaping strategy at the highest level?
A Role for Visionary, People-Focused Leader
You are a forward‑thinking technology leader who brings clarity, energy, and strategic insight. You combine technical understanding with strong people and communication skills.
You bring experience in:
You excel at:
Do you thrive in environments where technology has the power to create social impact?
What You Will Bring:
We’re looking for someone who is:
Are you ready to lead meaningful change and shape a more digital, connected SeeAbility?
Why This Role Matters
This is a rare opportunity to lead an ambitious digital journey with:
If you want to lead our digital future — and help build a modern, resilient, user‑centred technology environment — we would love to hear from you.
Why Join Us as a Stategic IT Lead?
We don’t just offer jobs — we build careers and celebrate people.
Your Development & Appreciation
• Annual Excellence Awards – we celebrate your impact
• Long Service Awards – recognition every 5 years
• Development Discussions – your growth matters
• Leadership Development Academy – take your next step
Your Work-Life Balance
• 33 days holiday (pro-rata) (incl. bank holidays), rising to 41 days with long service
• Life events leave – time off when it matters most
• Organisational Sick Pay – 2 weeks after 6 months, up to 12 weeks over 3 years
• Buy or sell annual leave
• Enhanced Family-Friendly Pay + Paid Fertility Leave
• Carers Leave
Your Money Goes Further
• £500 monthly bonus draw – two lucky winners every month
• Blue Light Card + retail discounts & cashback
• Access to Tickets for Good
• Pay reviews + competitive rates
• Pension scheme with tools to plan your future
• Paid DBS & renewals
• Season ticket loans
• Advance Pay & Savings via Stream
Your Wellbeing Counts
• Cycle to Work scheme
• Life assurance – 2x annual salary
• 24/7 Employee Assistance Programme
• Free eye tests
• Discounted gym membership
• In-house Wellbeing Coach
Safeguarding and Promoting Welfare
SeeAbility is committed to safeguarding and promoting the welfare of the people we support. We expect all staff to uphold this commitment and have a strong understanding of their roles and responsibilities in safeguarding.
Safer Recruitment
As part of our safer recruitment procedures, we require the following checks for all successful applicants:
These checks will be carried out and completed prior offering a date to start employment at SeeAbility’ s expense.
Diversity
SeeAbility is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all identities, including those from underrepresented groups and those who have a disability or neurodivergent condition. We are please to confirm that we are a Disability Confident Employer.
We believe a diverse workforce drives innovation, creativity, and success. Everyone’s unique experiences and views are appreciated, and their opinion valued. We are happy to offer any reasonable adjustments to the recruitment process or the role itself to ensure a fair and equitable experience for all candidates.
In exceptional circumstances, the exempt from the Equality Act 2010 (Schedule 9, Part 1) which provides for the application of a genuine occupational requirement.
Our mission is to champion and deliver ambitious support and preventative services alongside people with learning disabilities, autism and sight loss,
The client requests no contact from agencies or media sales.
Technical Lead (Contract)
Contract: Initial 6-Month Contract (Rolling)
Rate: £500–£650 per day
Location: London (Hybrid Working)
Reporting to: Head of Service Delivery
Technical Lead – Enterprise Technology & Service Operations
We are currently seeking an experienced Technical Lead to join a high-profile organisation on an initial 6-month rolling contract. This is an excellent opportunity for a hands-on technical leader to take ownership of a complex enterprise technology estate, ensuring operational excellence, resilience, security, and continuous improvement across business-critical systems.
Working closely with the Enterprise Architect, Head of Service Delivery, managed service providers, and senior business stakeholders, you will play a key role in bridging the gap between technology design and operational delivery, ensuring new solutions are successfully transitioned into BAU support and optimised throughout their lifecycle.
Key Responsibilities
Required Experience
We're looking for a technically strong leader with broad enterprise technology experience and a proven track record of operating within complex environments.
Essential Skills
Stakeholder Management
What's on Offer?
If you're an experienced Technical Lead with a strong background in enterprise technology operations, service governance, and stakeholder management, we'd like to hear from you.
his is an exciting time to join Discover
In spring 2026 we delivered a major programme of business transformation including rebuilding site infrastructure, new visitor spaces, an improved ticketing model and revised accounting system and procedures.
We’re now looking for a permanent, part-time Finance Director to join our Senior Management team, shape and manage the finance department and bring financial insight to all areas of decision making.
Overview of the role
Overseeing and continuously improving our financial systems, controls and processes
Leading, mentoring and developing the finance team
Producing management accounts and reports to funders
Analysis of financial performance and drivers
Leading budgeting, forecasting and financial planning processes.
Cash and treasury management
Prepare statutory accounts and run the external audit processes.
VAT checks and returns
Ensuring compliance with charity, company and tax regulations and funder requirements
More information and a Job Description can be found on our website.
Transforming lives through stories



CASEwork is a growing finance shared service centre working exclusively with charities and not-for-profit organisations. Due to a significant growth in our charity clients in 2026, we are now seeking a Financial Controller to lead our team, reporting to our Finance Director.
What we offer
Why join CASEwork?
This is a chance to take on a senior finance role with real influence.
You will help shape how CASEwork delivers finance support to charities, strengthen the quality of our work, support a growing team, and improve the systems and processes that sit behind our client service.
If you are a charity finance professional who enjoys detail, likes making things better and wants to use your finance skills to support the charity sector, we would love to hear from you.
How to apply
Please download our job description and person specification. Send us your CV and a covering letter which clearly evidences how you meet the person specification.
Please ensure your covering letter clearly evidences how you meet the person specification for the role.
The client requests no contact from agencies or media sales.
Do you want to empower change? Join our Technology and Data department
At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good.
We encourage everyone across the organisation to get involved, feel confident in championing our cause, and help us grow the support we need to protect children and give them the futures they deserve
If you're motivated by purpose and want to contribute to creating a safer, brighter world for every child, why not apply for our role as Senior Technical Lead (M365).
What is the purpose of the Senior Technical Lead (M365)?
You will proactively lead the advancement and maintenance of our M365 platform, focusing on delivering a high-quality collaboration and productivity toolset in support of staff and volunteers. This role plays a key part in supporting the NSPCC's mission. You'll contribute by:
What will I be doing as an Senior Technical Lead (M365)?
Reporting to the Head of Technology Platforms, in collaboration with stakeholders across the organisation, you will be responsible for providing guidance and direction for best practices to ensure the ongoing availability, supportability and security of systems. You'll be doing this by:
What skills do I need to be an Senior Technical Lead (M365)?
Accountable leadership, promoting a culture of excellence, underpinned by a strong commitment to equality, diversity, and inclusion. Collaborate seamlessly across technical and non-technical teams, with proven expertise in architecting and implementing Microsoft 365 solutions.
Where is the role based?
This is a Hybrid role and you will be expected to work out of our London office 1 day per week.
Ready to apply?
If this is the role for you, please click the button ‘apply' to start your journey. You can find more information on all recruitment stages on the Career page.
Overview of role
The UK Casework Lead is responsible both for a personal caseload and for the supervision, output, quality and revenue performance of RLS's UK legal team of three frontline caseworkers. We are looking for a qualified solicitor who is also IAAS accredited at Supervising Senior Caseworker level, qualifying ideally to supervise both the Immigration and Asylum and the Public Law contracts. The post holder will also hold the role of authorised litigator.
The postholder will be expected to generate legal aid income at a level that covers their own gross salary cost, and to lead the team's growth in legal aid billings against an agreed annual target.
We are looking for someone with a positive, can-do approach and a strategic, ambitious, big-picture view of the team and the work. We want someone who will set direction for the UK team, grow the LAA contract in line with RLS’ strategic objectives, and support caseworkers and operational colleagues to become confident, self-supporting practitioners on a day-to-day basis, working in a trusting collegiate environment.
Why work for RLS
You will have autonomy to shape the UK casework team’s direction and grow the LAA contract.
We also offer:
Key responsibilities
Legal aid income generation
Lead the growth of RLS's legal aid income and maintain a personal legal aid caseload sized to generate billings covering the postholder's own gross salary costs.
Design and oversee caseload allocation across the team so that caseworkers develop skills and expertise, progressing swiftly in their professional development, legal aid revenue grows in line with the strategic target of 10–15% year-on-year, while preserving quality of advice and client care.
Personal casework
Carry a legal aid caseload in immigration and asylum / public law, including controlled and licensed work as appropriate.
Provide high-quality legal advice and representation to clients throughout the application procedure, on appeal and in related judicial review claims where applicable.
Maintain client files and records to LAA, SQM, and SRA standards, and in line with GDPR and RLS's internal procedures.
Supervision and team leadership
Supervise three frontline caseworkers (currently covering refugee family reunion and asylum) - including regulatory compliance, file reviews, technical supervision, casework allocation, performance managementand professional development.
Set and keep under quarterly review, ambitious-but-achievable case targets across the team in consultation with caseworkers, and monitor progress against them.
Help to supervise pro bono volunteer lawyers and trainees through three established pro bono partnerships
Deliver internal and external training
Foster a supportive, learning-oriented team culture
Legal aid contract and regulatory compliance
Act as the LAA Supervisor for both RLS Immigration & Asylum and Public Law legal aid contracts
Manage the LAA contract end-to-end: compliance with the contract specification, oversight of controlled and licensed billing, exceptional case funding applications and billing of ECF files, and audit (LAA, SQM)readiness.
Act as the LAA authorised Litigator, the RLS's Quality Representative for the Specialist Quality Mark (SQM); manage Peer Review readiness and oversee actions arising from LAA and SQM audits, reviews or visits.
Ensure full compliance with IAA, SRA (where applicable) and SQM standards and record keeping across the UK casework team.
Maintain accurate financial records and information as required.
Provide half yearly reports to the RLS ED and Trustee Board on RLS audit readiness, and confirmation of progress to monthly and annual record keeping being up to date.
Monitoring, evaluation and reporting
Lead monitoring and evaluation of the legal team's outputs: case numbers, client outcomes, billing performance and quality indicators.
Report against targets internally (to the ED) and to funders where required.
Use case management system data and other evidence to inform team development, fundraising proposals and external impact reporting.
General duties
Keep abreast of developments in immigration and asylum law and practice
Deliver training internally for caseworkers, trainees and pro bono volunteers
Adhere to all RLS policies and procedures, including safeguarding.
Undertake other duties within the scope of the post as agreed with the Executive Director.
Person specification
Essential criteria
Candidates must meet all the following:
Qualification and accreditation: Solicitor qualified in England & Wales and IAAS accredited at Supervising Senior Caseworker level, qualified ideally to supervise both the Immigration and Asylum and the Public Law contracts. If only currently qualified to supervise the Immigration and Asylum contract, willing to work towards eligibility to supervise the Public Law contract as swiftly as possible.
Casework experience: At least five years' (or equivalent) experience of running a caseload of complex asylum, immigration and human rights cases in a legal aid environment (including appeals and judicial review).
Billing track record: Demonstrable experience of meeting personal and/or team legal aid billing targets, and a clear understanding of how cost-billable work is generated and managed in practice.
Supervision experience: Experience of supervising caseworkers working in an LAA environment, including SQM and Immigration Specification compliance, file review, technical supervision and performance management.
LAA contract knowledge: Comprehensive understanding of LAA contract and specification provisions in the immigration and asylum, and public law categories, including controlled and licensed work, exceptional case funding,
Tribunal experience: Experience of litigation in the Immigration Tribunals and the Administrative Court.
Working style: Strong organisational skills; able to prioritise and meet deadlines; comfortable working autonomously in a small team and balancing personal casework with supervisory responsibility (anticipatedratio 75:25)
Communication: Excellent written and verbal communication skills in English; able to deal effectively with clients, colleagues, commercial pro bono partners and external stakeholders.
Values: A strong commitment to the protection of the rights of people who migrate, and to access to justice through high-quality, client-centred legal services.
Right to work: Right to reside and work in the UK. Successful candidate will be required to obtain an enhanced DBS certificate (RLS covers the cost).
Desirable criteria
Lived experience of migration systems.
Experience of working in a small charity or non-profit legal services setting.
Experience of working on pro bono partnerships with commercial law firms.
Experience of training and supervising trainees, volunteers or paralegals.
Knowledge of languages other than English relevant to RLS's client base (e.g. Arabic, Farsi/Dari, Tigrinya, Pashto).
Terms and conditions
Salary: c. £50,000 per year, depending on experience. Pay scales are reviewed annually.
Hours: 37.5 hours per week (1.0 FTE). Flexible working arrangements considered.
Annual leave: 28 days per year plus bank holidays and Christmas shutdown period.
Pension: Employer pension contribution of 3% (postholder contribution as per auto-enrolment).
Location: Hybrid working from London. Minimum two days per week in-person, including for confidential client meetings and team gatherings.
Probation: Six months.
DBS: Successful candidate will be required to obtain an enhanced DBS certificate. RLS covers the cost.
We will be conducting interviews w/c 20 July 2026.
The client requests no contact from agencies or media sales.
Location: London
Contract: Permanent, Full-Time
Are you a proactive IT professional with a passion for infrastructure, systems, and delivering reliable technology services? The ITF is seeking a Technology Infrastructure Support specialist to join our Systems, Digital and Data Department, supporting the delivery and maintenance of core IT infrastructure across our global organisation.
This is an exciting opportunity to play a key role in ensuring our technology environment is secure, efficient, and fit for purpose, supporting colleagues across an international network.
About the Role
As the Technology Infrastructure Support Specialist, you will work as part of a collaborative global IT function, supporting the organisation’s infrastructure, systems, and core technology services. This is a hands-on role requiring a broad technical skillset and the ability to work across infrastructure, security, cloud services, end user support and project delivery.
Working in a hybrid London-based role, you will be comfortable moving between infrastructure management, security initiatives, project delivery and operational support. You will act as a technical lead for infrastructure and security related activities, provide third line support for complex issues, and work closely with colleagues and suppliers to support the delivery of IT initiatives that enhance user experience and organisational effectiveness.
Key responsibilities include:
Infrastructure & Systems Support
User & Technical Support
Security & Compliance
Collaboration & Continuous Improvement
About You
As a global organisation, we are seeking someone with a strong all-round technical capability and a proactive approach to problem solving. You will be adaptable, willing to take ownership of issues, and confident working across multiple areas of technology. Most importantly, you will have a desire to continue developing your skills and experience while supporting colleagues across an international environment.
To be successful in this role, you will have:
Relevant IT experience:
Experience supporting IT infrastructure, systems, or technical environments, ideally within a multi-site organisation.
Technical knowledge:
Understanding of core IT infrastructure, including networks, systems, hardware, and cloud-based technologies.
Problem-solving skills:
Strong troubleshooting ability with a proactive and solutions-focused approach.
Communication skills:
Ability to communicate technical information clearly to both technical and non-technical users.
Security awareness:
Understanding of IT security principles and best practice.
Collaborative approach:
Ability to work effectively as part of a team and contribute to shared goals.
Why Join Us?
This is a great opportunity to develop your career within a global, values-driven organisation. You’ll work as part of a supportive and collaborative IT team, contributing to meaningful work that supports colleagues and operations worldwide.
Every day transport workers keep the world moving – connecting millions of people across our cities and countries

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Primary Responsibilities
Salesforce Platform Management
· Day to day management of the Back Up Trust Salesforce system
· Implement and enforce data quality standards within Salesforce, including regular data cleansing, deduplication, and validation procedures to ensure the accuracy of information
· Create and manage flows and approval processes within Salesforce to automate business processes and increase operational efficiency
· Ensure security and compliance by continuously monitoring and managing user profiles, roles, and permissions
· Maintain comprehensive documentation of Salesforce configurations, data models, and integration processes.
· Work with various Salesforce applications (for example FormAssembly) to enhance Salesforce capabilities
· Stay updated on industry best practices and emerging Salesforce technologies, making recommendations for their adoption when appropriate
User Training, Support & Adoption
· Create and maintain user guides, training materials, process documentation, and knowledge resources
· Lead onboarding and refresher training sessions for new and existing staff
· Provide ongoing user support and troubleshooting to promote confidence and effective system use
· Identify gaps in user knowledge and recommend targeted training or process improvements
· Promote best practice use of Salesforce and associated systems across the organisation
· Gather feedback from users to improve system usability, processes, and adoption
· Champion a positive data culture and encourage consistent, accurate use of Salesforce across teams
· Develop a Salesforce adoption strategy to maximise organisational value from the platform
· Monitor system adoption and engagement, identifying opportunities to improve usage and staff capability
Reporting
· Develop dashboards and reporting frameworks that support operational performance monitoring and strategic decision-making
· Work with teams to define KPIs and reporting requirements across fundraising, services, finance, and engagement activities
· Support the development of a data-driven culture across the organisation
Governance & Data Stewardship
· Develop and maintain Salesforce governance processes, including change request management, release procedures, and prioritisation frameworks
· Support organisational compliance with GDPR and data protection requirements in collaboration with the Data Protection Officer
· Monitor and improve data governance practices, ensuring consistency of data standards across teams
Supplier & Project Management
· Coordinate system enhancements, testing, and deployments with Back-Up’s third-party Salesforce partner
· Support project delivery for future Salesforce developments and integrations
Data Protection Officer (DPO) Responsibilities
In addition to Salesforce and systems responsibilities, the postholder will act as Back Up's designated Data Protection Officer (DPO), providing leadership and oversight of data protection compliance across the organisation.
Additional Responsibilities
In addition to Salesforce platform management, the postholder will play a key role in supporting the organisation's wider data, systems and digital transformation agenda. Responsibilities may include:
· Support the development and implementation of Back Up's wider systems and technology strategy, ensuring Salesforce integrates effectively with the broader technology landscape.
· Act as a subject matter expert on organisational data and systems architecture, helping to identify opportunities for system improvement, integration and automation.
· Support the evaluation, implementation and ongoing management of business applications beyond Salesforce, ensuring systems remain fit for purpose and aligned with organisational needs.
· Contribute to digital transformation projects, working with colleagues and external partners to improve processes, efficiency and user experience across the organisation.
· Monitor emerging technologies, including artificial intelligence (AI), and make recommendations on their appropriate and responsible adoption to support organisational objectives.
· Provide support and guidance on IT-related matters, liaising with external suppliers and managed service providers where appropriate.
PERSON SPECIFICATION
Experience
Essential
· Experience of managing the day-to-day operations of a Salesforce system; including expertise in change control and user support
· Experience of working on the continuous development of a Salesforce system
· Experience managing CRM-related projects or workstreams
· Experience of developing training and delivering workshops and one-to-one sessions with staff at all levels
· Experience of implementing, managing, monitoring and reporting on end-to-end security of Salesforce and integrated software applications
· Experience of developing effective working relationship with external development partners
· Experience of Salesforce within a non-profit context with Salesforce Nonprofit Success Pack (NPSP) or Non-profit Cloud structure, objects and functionality
· Experience with third-party form-builders such as Form Assembly
· Ability to manage testing, documentation and change processes in a structured and consistent manner
Desirable
· Experience of a large-scale Salesforce implementation project in the Not for Profit sector
· Experience of working with email marketing platforms
Knowledge and skills
Essential
· Relevant Salesforce Administrator certification
· Project management experience, with demonstrable ability to deliver projects to time and budget
· Strong analytical skills and ability to design systems and processes to facilitate data analysis
· Knowledge and experience of UK data security law and principles
· Ability to communicate technical language to non-technical audiences, visually and verbally
· Able to demonstrate good judgment and use initiative, with high attention to detail to produce accurate work of a high quality
· Be an enthusiastic, approachable and confident team player, with a willingness to learn
Desirable
· Project management qualification
Closing date: Rolling recruitment
We currently review application only through Charity Jobs ATS. Please apply through Charity jobs as we will not be accepting offline applications.
Charity Jobs will ask you for a CV & Cover Letter (saying why you want the job and explaining how you meet the criteria in the job description. This statement is crucial; CVs alone will not be accepted).
Please complete equal opportunities form on charity Jobs. This form will be kept separate from your application and not viewed by the recruiting manager. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in, but it will help us improve and maintain high standards.
At Back Up, our vision is a world where everyone affected by spinal cord injury can reach their full potential.

The client requests no contact from agencies or media sales.