Team administrator jobs

This role is a new post within our Fundraising and Communications team and an exciting opportunity to shape a growing area of our work. The successful candidate will have some experience of working on a range of events, ideally challenge and sports fundraising, including tasks such as participant recruitment, tracking income, contributing to supporter journeys and assisting with event day activities.

Doctors of the World UK (DoTW) is part of the global Médecins du Monde (MdM) network, which delivers over 400 projects in more than 70 countries, 6,000 volunteers and 5,000 employees. We deliver both emergency and planned medical support, staying to support people in need of healthcare for the long term. We advocate directly for the rights of everyone to access healthcare, no matter who they are or where they are from.

In the UK, we deliver our own domestic programme supporting people excluded from healthcare in the UK, including people seeking asylum and those who are homeless. Across our network we have projects ongoing in countries ranging from emergency responses in Gaza and Ukraine through to development work in Sierra Leone and Myanmar.

This role plays a part in our fundraising and communications team helping us to meet our fundraising targets and drive growth in both our responsive and strategic communications.

Our vision is of a world in which people affected by war, natural disasters, disease, hunger, poverty, or exclusion get the healthcare they need.

Benefits

28 days annual leave plus bank holidays

Additional leave days, on top of the 28 days per calendar year:

o Birthday leave

o Religious leave

o 2 days for volunteering

o 1 day for moving house/relocating

- Pension

- Cycle to work scheme

- Flexible working: operating on a 35hr working week

- Registered as a London living wage employer

- Eye tests and subsidised glasses/contact lens

- Blue light card

- Breastfeeding arrangements

Application deadline Sunday 25th May 2300hrs.

Interviews week commencing Monday 9th June

Applications should include CV and cover letter (mandatory).

Gordon Moody is the UK’s leading charity dedicated to supporting individuals severely affected by gambling harm. We provide specialist residential treatment centres across the UK, offering holistic, life-changing support for those in recovery and their loved ones.

We are currently seeking a Treatment Centre Support Officer to join our team. This role is crucial in ensuring the day-to-day operations of the centre run smoothly, while also supporting those reaching out for help.

Job Summary:

As the Treatment Centre Support Officer, you’ll be the first point of contact for individuals in crisis, staff, and visitors. You’ll provide front-line administrative and operational support to the Treatment Centre, working closely with our Business Support Team and Service Managers to ensure the centre runs efficiently and compassionately.

Key Responsibilities:

• Handle incoming calls and emails, including urgent enquiries from service users
• Triage applications and assign assessments to Recovery Workers
• Maintain accurate records using the Apricot system
• Develop and manage weekly staff rotas
• Prepare documents, letters, and reports for management
• Organise welcome packs for incoming residents and induction materials for new staff
• Greet and assist visitors, ensuring health, safety, and safeguarding compliance
• Order supplies, track maintenance issues, and maintain the treatment centre’s filing system

Qualifications & Experience:

Essential:

• Experience in a senior administrative or customer service role
• Excellent IT skills, including Microsoft Office (Excel, Word, Outlook)
• Strong organisation and time-management abilities
• Effective written and verbal communication skills
• Experience handling sensitive information with discretion
• Ability to work independently and manage multiple tasks

Desirable:

• Knowledge of the Apricot data system or similar CRM tools
• Experience working in a healthcare, or recovery-focused environment
• Level 3 Business Administration qualification (or equivalent experience)
• Familiarity with rota planning and resource coordination

What We Offer:

• A supportive and inclusive work environment
• The opportunity to make a meaningful difference every day
• Training and development opportunities

We are seeking a Political Adviser to join our Politics Team at this crucial time for accelerating the shift away from oil and gas. Uplift is a campaigning and research organisation helping to move the UK towards a fossil fuel-free future and to support a just transition away from fossil fuel production. 

The role

As one of Uplift’s Political Advisers, you will play a central role in building political support for the UK’s transition away from oil and gas extraction. Your role will sit within Uplift’s Politics Team, and will involve working closely within networks across Westminster. You will be a skilled communicator able to support the implementation of Uplift's political strategy, and use your initiative and political instincts to further the political debate on phasing out fossil fuels. 

Responsibilities

Core responsibilities include:

• Support the implementation of Uplift’s public affairs strategy. 
• Grow and maintain Uplift’s networks in and around Westminster, including by attending events, receptions and proactively setting up meetings with key stakeholders and decision makers. 
• Write compelling briefings, and other communications suitable for a political audience. 
• Monitor and advocate Uplift’s priorities in political, policy and legislative processes.
• Support the running of the Climate APPG, to which Uplift provides the secretariat, including running parliamentary events.

About you

Our ideal candidate will have:

• Experience engaging with UK parliamentary procedures, and legislative processes. 
• Highly organised, with experience in programme delivery, coordination, and administration.
• Excellent networking and relationship-building skills, and experience of working with MPs.
• A track record of using initiative and seeking opportunities to secure winning outcomes. 
• Motivation, initiative, exceptionally high standards, a collaborative approach, and associated qualities needed to work in a dynamic new organisation.
• A good understanding of UK climate and energy policy.
• A strong commitment to Uplift’s mission and core values of equity and climate justice.
• We welcome applications from candidates from minority backgrounds. Candidates must have the right to live and work in the UK.

Accessibility and Anti-oppression are at the core of Uplift’s values and therefore we strongly encourage applications from candidates whose backgrounds or accessibility/support needs mean they have been traditionally under-represented in the climate and environment sector. If you are unsure if you meet the requirements or feel you will be disadvantaged by the process then please contact us so we can see how we might provide support.

• Location: London, UK 
• Hours: Standard working hours 9.00 - 17.30, with availability to attend external events which may fall outside these hours. 
• Benefits: Annual Professional Development Allowance, Employee Assistance Programme, home office set up allowance, consideration of flexible working requirements and work/workplace adjustments, and organisational focus on employee wellbeing. 
• Starting date: June 2025 (negotiable) 
• Closing date:  Sunday 11th May 2025, 23:00
• Proposed interviews: w/c 26th May 2025

​

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

The philanthropy and special events team are an ambitious group of relationship fundraisers that are committed to delivering significant growth over the next five years. Charitable trust grant-funding has a key role to play in this, with our particular focus on provision of long-term committed funding for the organisation.  

Our existing portfolio of charitable trust and foundation supporters includes a number of high-profile and high-value partnerships, sustained over decades in many cases.  

We’re now seeking to increase, diversify, and drive our trusts fundraising programme to the next level. These roles will achieve this by significantly uplifting our conversion of prospects to major six-figure supporters. Working across our organisation, you’ll identify and match areas of our work with the philanthropic vision of our prospects; and create compelling propositions to secure high-value long-term funding.  

Now is an exciting time to be joining our team, with a new organisational strategy under development, new leadership, and a host of achievements being delivered for people facing breast cancer; meaning we have lots of opportunity to engage with new prospects and existing supporters.  

About you

We’re looking for someone with a passion for making a positive impact through relationship fundraising. You’ll be responsible for securing new six figure plus partnerships for the organization and helping to grow our portfolio of charitable trust and foundation major supporters. You’ll build a wide knowledge base and strong understanding of our important work to effectively engage with new, potential and existing supporters. With a keen eye for detail, adept writer and articulate in presenting, you’ll be equipped to maximize on every communication opportunity. Thriving in a team setting, you’ll play a supportive role to our wider team fundraising goals.

You’ll play a supportive role in our wider team fundraising goals while thriving in a team setting. If you’re looking for a role with line management responsibility and have the ability to develop a team member then our role that works closely with our trust officer could be the opportunity for you. 

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in either our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. Please state clearly which role you are applying for (with or without line management responsibility) in your supporting statement. If you’ve any immediate questions please contact Breast Cancer Now recruitment. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9am on 8 May 2025

Interview date 16 May, 20 May or 21 May

We are looking for an additional Community Engagement Officer to join our team working on a contract we hold with the Care Quality Commission. 

Do you live in the south of England? (Please note that this role is remote but you should be based in the south of England and will be required to travel within that region).

Do you have a range of excellent communication skills?

Do you have the skills and experience of engaging with a diverse group of individuals, organisations and groups who represent seldom heard communities?

Are you able to provide outstanding customer care and represent Choice Support in a positive and professional manner to both internal and external agencies?

Are you able to be home-based and have the ability to travel to different locations in the South of England?

Do you want to develop your skills, knowledge and experience of inclusion and diversity and work closely with our Care Quality Commission colleagues?

Then this is the role you’ve been looking for!

What we are looking for:

· A thorough understanding of inclusion and engagement work

· A thorough understanding of seldom heard communities

· To be able work to a high standard with a demanding and ever-changing workload

· Good communication and presentation skills

· Enthusiasm and a positive attitude

· The ability to manage and prioritise a demanding workload

What you’ll receive in return:

· A supportive and collaborative team

· Training and development

· Attendance bonus

· 25 days annual leave plus bank holidays

· Life assurance

· Discounted shopping vouchers

Seriously ill children and their families deserve the chance to live a full life, supported by care that enables them to thrive.​ But for many, it’s a lonely and isolating experience. Parents and siblings struggle in a system that doesn’t meet their uniquely challenging needs.​
​
That’s why we’re here – to make sure they can access high quality children’s palliative care, when and where they need it. Step by step, hand in hand, day by day, so that no one has to face living through their child’s short life - and death - alone. ​

This is a fantastic opportunity for a communications professional to help make sure that every seriously ill child and their family gets high quality children’s palliative and end of life care, when and where they need it. You will play a key role as, together, we provide direct support to children and families, unite services and professionals, campaign to change the system and raise funds to sustain our vital work.

As our Communication Officer, you will:

• source and manage stories and other content from families of seriously ill children
• create, post and monitor digital communications
• produce and manage our information for families and professionals
• support the team with media and public relations
• create a range of multimedia content
• support our marketing and campaigns

You will have skills, knowledge and experience in:

• communicating in a way which is consistent with visual and verbal brand guidelines
• digital communications, including web and social media
• PR and media relations
• publishing
• marketing
• awareness raising
• creative design
• storytelling
• copywriting, editing and proofreading

You will have excellent verbal and written communication skills, and be able to communicate sensitively when working directly with families of seriously ill children.

We offer a great rewards package, which includes:

• generous annual leave entitlement
• pension scheme
• staff assistance programme
• days off for volunteering

We are open to flexible working patterns. Depending on the task and your personal work preferences, you can work remotely or at our Bristol office. We hold monthly team meetings and 1:1 meetings at the office.

We are always looking for talented people, and welcome people regardless of age, disability, gender identity, marital status, race, faith or belief and sexual orientation. We particularly encourage applications from those with disabilities or from black and minority ethnic backgrounds.

Applying for the role

Closing date for applications is at 9am, Monday 12th May, 2025. If you are interested in applying for this post, please visit our website.

We are looking for an additional Community Engagement Officer to join our team working on a contract we hold with the Care Quality Commission.

Do you live in the London or East of England region? (Please note that this role is remote but you should be based in London or the East of England and will be required to travel within those regions).

Do you have a range of excellent communication skills?

Do you have the skills and experience of engaging with a diverse group of individuals, organisations and groups who represent seldom heard communities?

Are you able to provide outstanding customer care and represent Choice Support in a positive and professional manner to both internal and external agencies?

Are you able to be home-based and have the ability to travel to different locations in London and the East of England?

Do you want to develop your skills, knowledge and experience of inclusion and diversity and work closely with our Care Quality Commission colleagues?

Then this is the role you’ve been looking for!

What we are looking for:

· A thorough understanding of inclusion and engagement work

· A thorough understanding of seldom heard communities

· To be able work to a high standard with a demanding and ever-changing workload

· Good communication and presentation skills

· Enthusiasm and a positive attitude

· The ability to manage and prioritise a demanding workload

What you’ll receive in return:

· A supportive and collaborative team

· Training and development

· Attendance bonus

· 25 days annual leave plus bank holidays

· Life assurance

· Discounted shopping vouchers

We’re looking for a Head of Volunteering Development to lead and inspire new approaches to social action in Somerset.

We are seeking someone who is passionate about volunteering and the huge benefits it can bring for individuals and community organisations. You will explore new and innovative ways of working that help ensure volunteering is accessible to all, well supported, and provides a positive experience for everyone. In addition, you will build strong partnerships across the voluntary, community, faith and social enterprise (VCFSE) sector to help bring this vision to life.

Key responsibilities include:

• Engaging with partners, stakeholders and the wider VCFSE sector and build strong relationships to develop and implement a Somerset Vision for Volunteering
• Working with partners across the health system to deliver the Volunteer for Health programme, an initiative that seeks to develop volunteering infrastructure to support health and wellbeing outcomes
• Identifying and developing training support Volunteer Coordinators and Managers so volunteers feel supported
• Working with grassroots community groups to co-produce ways to enable place-based volunteer engagement
• Developing and implement innovative ways to engage new and returning volunteers and address barriers that exist
• Developing and growing our Volunteer Coordinators Forum; a network that allows shared learning, networking and best practice
• Working with the wider Spark Somerset team to develop our digital volunteering platform, Spark a Change, that matches residents of Somerset to a range of volunteering opportunities
• Collect and use a range of quantitative and qualitative data to demonstrate impact and champion the value of volunteering

You’ll bring experience in developing and delivering volunteer opportunities, a strong understanding of the local and national volunteering landscape, excellent communication and partnership-building skills, and the ability to work creatively and independently in a fast-paced environment.

In return, we offer flexible, hybrid working options, a free Employee Assistance Programme, and up to 7.5 hours of volunteering leave per year.

This is a full time role, although we welcome applicants seeking part time or flexible working. The annual salary is £36-£38k (full time equivalent and dependent upon experience).

For further information about the position and who we’re looking for, or to apply, please visit our website.

Join us as a Retrofit Advisor and help shape the future of self-funded home energy improvements in the West of England.

We’re expanding our well-established retrofit advice service and are looking for someone passionate about supporting homeowners to act. You’ll play a key role in developing our new home visit service and, over time, contribute to delivering our in-house HEEP retrofit assessment service.

Operating in the West of England Combined Authority region, we specialise in guiding homeowners through the self-funded retrofit journey – from initial advice and home visits through to the installation of energy-saving measures. You’ll provide trusted, impartial guidance to help homeowners make informed decisions about improving the comfort, energy efficiency, and sustainability of their homes.

As part of this role, you’ll also be involved in shaping the launch of our upcoming landlord services, helping private landlords understand their retrofit responsibilities and supporting them with tailored advice and practical steps to upgrade their properties. In addition, you will help support tenants.

Key responsibilities will include:

• Providing independent, tailored, and high-quality advice to homeowners on retrofit and energy efficiency measures

• Conducting remote and in-person home energy advice visits

• Working with householders to identify suitable improvements and helping them plan next steps

• Collaborating with our wider retrofit team to ensure a joined-up experience for clients

• Supporting the development and delivery of our Home Energy Efficiency Plan (HEEP) assessment service

• Taking an active role in the day-to-day management and delivery of other retrofit and energy-related projects.

This is a great opportunity to influence how retrofit advice is delivered in a growing, self-funded market. The role combines technical understanding with strong communication skills, ensuring every homeowner receives the guidance and confidence they need to move forward.

If successful, you’ll be supported to complete both Retrofit Assessor and Domestic Energy Assessor (DEA) training, with dedicated time set aside to help you achieve these qualifications promptly and with confidence.

Main Duties

Customer Engagement & Retrofit Advice

• Serve as the first point of contact for homeowners exploring retrofit options.

• Build strong relationships and provide clear, impartial advice throughout the retrofit journey — from initial enquiry to installation and follow-up.

• Communicate the benefits of retrofit solutions clearly, and support clients to take confident next steps toward improving their homes.

• Help convert interest into action through timely follow-up, home visits, and practical guidance.

• Provide tailored advice to landlords on improving the energy performance of their rental properties.

• Refer customers to appropriate services, accredited installers, or partners where necessary.

Home Visits

• Conduct home visits to provide personalised retrofit advice, including the use of thermal imaging to identify areas of heat loss.

• If required, training will be provided for thermal imaging to support your assessments and recommendations.

• Guide homeowners through the retrofit process, offering practical solutions to improve energy efficiency in their properties.

HEEP Assessments & Support

• Support the future roll-out of our Home Energy Efficiency Plan (HEEP) service, including the provision of detailed retrofit assessments, ventilation strategies, and heating system evaluations.

• Help develop tailored retrofit improvement plans based on individual property conditions and customer needs.

• Training may be available to carry out HEEP surveys, including the delivery of reports to homeowners outlining the benefits of moving forward with retrofit projects.

Project Delivery & Operations

• This is a varied role that will involve working across multiple projects, requiring a dynamic and adaptable approach.

• Contribute to the day-to-day management of Retrofit West and related projects, ensuring smooth delivery and high-quality service.

• Maintain accurate client records and progress updates using our CRM system.

• Provide feedback and ideas to improve tools, processes, and the overall customer journey.

• Collaborate closely with the wider Retrofit West team, to deliver a joined-up service.

Training & Development

• If successful, you’ll be supported to complete both Domestic Energy Assessor (DEA) training and Retrofit Assessor/Retrofit related, with dedicated time set aside to help you achieve these qualifications promptly and with confidence.

• You will be given a mentor to guide and support your training and on-going development.

Community & Outreach (as needed)

• You may be required to attend outreach events, including some at the weekend, to raise awareness of retrofit benefits and engage new audiences.

Benefits

› Time off in lieu (TOIL)

› Hybrid working

› 33 days of holiday (including bank holidays)

› Company sick pay

› A generous ethical company pension scheme

› Opportunities for professional development

› Cycle to work scheme.

Responsibilities for Employee

› Some travel to customer households may be required

› This post may be subject to a DBS check if the postholder’s responsibilities bring them into contact with children or vulnerable adults

› There will be a six-month probationary review.

Logistics

• The closing date for applications is Friday 9th May. 

• The closing date for applications may be extended. 

• If you have not heard from Retrofit West by Tuesday 13th May, please assume your application has been unsuccessful. 

Application Procedure

• Send your CV and cover letter via email to jobs @ cse. org. uk. Make sure to attach your documents in a format such as Word or PDF. 

• If you prefer to apply by post, print out your CV and cover letter and send it to the following address: Retrofit West, St James Court, St James Parade, Bristol, BS1 3LH.

Do you have experience working in a 1st line support role with exceptional customer service skills? Looking for an opportunity to support users at one of the UK’s largest charities?

If so, you could be the Service Desk Analyst we need!

About the role

As a Service Desk Analyst at British Heart Foundation (BHF), you’ll be a vital member of a highly talented, customer focused and enthusiastic helpdesk team who act as the first point-of-contact for end users.

With previous service desk experience you'll take pride in resolving almost all issues as they arise. Quick to learn, enthusiastic and self-motivated, you’ll ensure that the knowledge base is always updated so other team members can learn from your successes and overall performance is maintained and improved.

With a high percentage of customers being in the Retail directorate, you’ll be required to participate in a weekend cover rota, allowing service to our shops and stores to be delivered. Working hours needed to deliver these services are 35 hours/week – staggered in accordance with the support rota.

Working arrangements

This is a fixed term contract covering an internal secondment.

This is a blended role, where your work will be dual located between your home and our London office. 
 
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, approximately three days a week. Working hours needed to deliver these services are 35 hours per week covering a rota schedule (the team cover 8am to 6pm every day).
 
The role will also participate in a weekend cover rota allowing service to our shops and stores to be delivered. This will be in the region of 1 weekend in 4-6.
 
The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

About you

You'll have previous service desk experience, having working in the SD environment previously, and will have excellent customer service and communication skills, being used to working in a busy service desk team. You'll also have excellent telephone and customer handling skills to back up your technical and fault diagnosis experience. 

You’ll have strong troubleshooting skills, keeping the Customer informed of progress against their respective issues, ensuring an effective follow-up to ensure all service has been delivered and completed to the Customer's satisfaction.

Good knowledge of Windows OS (Win 10 and above), you’ll also have knowledge of LAN/WAN networking essentials and extensive experience of MS Office suite of Applications (2010 and above). You’ll have previous experience with administration of Users within Active Directory and Remote Support Tools (i.e. VNC, RDP etc.).

With good knowledge of ticket and case management techniques, managing own queues and workload to meet Service Level Agreements, you’ll be able to remain calm and focused, and will have strong organisational skills, able to use prioritisation and escalation techniques, and able to develop strong working relationships with the team and contacts across the organisation. 

About us

Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
 
BHF is also proud to be part of the Tech Talent Charter; We’re committed to greater inclusion and diversity in the tech workforce of the UK; one that better reflects the make-up of the population.

What can we offer you?

Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. 

Our generous staff benefits include:
• 30 days annual leave plus bank holidays
• Private medical insurance
• Dental health cover
• Contribution towards gym membership
• Pension with employer contribution up to 10%
• Life assurance

We have been recognised by the Chartered Institute of Personnel and Development (CIPD) for our Live Well. Work Well. Programme. Heart health is central to our mission, and that starts with you. We provide a programme of activities, opportunities, and guidance to inspire and support you to live a healthy and happy life, at home and at work.

Interview process 

First stage interviews will be a short one-way video interview, successful candidates will then be invited to attend an interview via MS Teams. 

Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship. 

The Role

The key purpose of this role is to work as a “right hand” to the Associate Vicar, as an Executive Assistant and lead of key projects. Listed below are the key elements that the role holder will be doing:

Email, Diary Management & General Administration

• Drafting high volume of emails, correspondence, enquiries, managing the email inbox and ensuring that replies and responses are timely and appropriate
• Oversee diary of AV and manage key dates and appointments in church cycle, book and set-up appointments, coordinate meetings, set-up Zoom links, include briefing notes for AV and coordinate all relevant information for meetings
• Handle administrative duties on behalf of the AV including supporting with rotas for clergy, key comms (internal and external), congregational comms, review information as first point of contact and assist AV with supporting duties
• Assist the AV with processing of expenses and approve expenses with AV’s authorisation and oversee the reconciliation of the AV’s credit card on a monthly basis
• Research and support as needed related to preaching assignments and other projects related to other ministry areas
• Assist AV with key comms with donors, key stakeholders including PCC, church wardens and HTB Group Entity Heads
• Represent AV at a senior level with internal and external parties and assisting with sensitive pastoral matters
• Assist the AV with travel arrangements, booking train tickets and flights, arranging hotel accommodation, organizing schedules, managing insurance requirements and adhering to all HTB Group policies relating to travel and assisting AV with expense
reimbursement and processing regularly

Sunday Services

• Support AV in the running and oversight of 10 services across 6 sites at HTB and specifically with the 9.30am and 11.30am services at HTB Brompton Road
• Organise information and map out strategy and plan for special services, key points in the church calendar (Christmas, Easter, Vision series, Leadership Conference, Focus)
• Liaising with external speakers, processing honorariums, handling comms and coordination logistics for all outside speaker invitations and serving as the point of contact for guests – including sourcing books and resources, organising transportation, liaising with speaker team and coordinating with Director of Comms on any major requests

Budget, Strategy & Governance

• Assist AV with budget and strategy and annual salary review process for all HTB staff and also help with HR and recruitment issues where necessary
• Assist AV with strategy documents for HTB and the annual strategy process to ensure all HTB ministry departments aligned with overall goals and objectives for HTB set by the vicar
• Ensure accountability and clear communications with HTB Department Heads for all ministry areas and drafting of internal comms for internal HTB staff team

PCC & wider Church of England

• Assist with drafting PCC reports and documents for HTB where needed working closely with the Group COO’s office
• Support AV with communications with Chelsea Area Deanery, Kensington Area Council and all wider Church of England matters and requests (Diocese of London, Archdeacons, Legal Agreements, etc)
• Help HTB to ensure it is compliant with all C of E requirements and maintains good working relationships with the Diocese of London
• Support AV to ensure that all safeguarding matters/requirements fulfilled and clear communication with Safeguarding Officer
• Assist AV with managing matters relating to HTB’s accessibility matters (i.e. disability and special needs), sustainability policy and approaches, recruitment and staff policies, etc.

Project Management

• Support AV with any special projects or assignments as needed – i.e. School of Preaching Course, special Alpha projects, Electoral Roll, crisis management, projects for the PCC, key events, donor comms, fundraising and stewardship, racial diversity working group matters, research assignments, etc.

The Right Candidate

• This role requires strong skills in administration, attention to detail, writing and drafting and excellent organisational skills.
• Experience supporting a senior leader or C-Level executive in a supporting capacity in a fast-paced and fast-moving organisation.
• A strong Christian faith and an active member of HTB, worshipping regularly at one of HTB's services or church plants.

About the role

We’re recruiting for a Head of Retail Operations for our Southern Division. In this role, you’ll be at the heart of driving success within five regions, leading a team of dedicated Regional Managers across 85 shops with around 270 colleagues.

This isn’t just about overseeing operations – it’s about owning them. You’ll have the freedom and autonomy to shape the strategy for your division, making key decisions on everything from financial performance to people development. You’ll build a values-led, inclusive culture – one where our people feel appreciated, respected and supported.

As part of the senior leadership team, you’ll play a key role in shaping the strategic direction of Mind Retail, bringing fresh ideas and driving initiatives that make a real impact. And because every pound we make in our shops helps support Mind’s mission, the work you do will have a lasting and meaningful impact.

This is a role for an ambitious leader – someone ready to take ownership, think strategically and inspire a team to do great things.

We’re looking for someone who:

• Is a natural leader, passionate about creating high-performing teams and building an inclusive culture
• Has senior-level experience leading multi-site, large-scale retail operations and knows how to drive commercial success
• Understands retail finances inside out, from managing P&L’s, to spotting opportunities for growth
• Thinks strategically, but isn’t afraid to roll up their sleeves and make things happen
• Embodies our values and behaviours

Ready to make a difference?

Join Mind Retail. Join the fight for mental health.

Due to our commitment to work/life balance, you must live within reasonable travelling distance of the division. The geography of the division covers the South East, South West, South Wales, Norfolk and Suffolk.

Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore we encourage an early application.

About our benefits

As Head of Operations, you’ll receive:

• A competitive salary of £59,753 per year
• A company car
• A strong commitment to work-life balance with a working pattern that supports this, with the occasional weekend working
• 25 days’ paid holiday per year, plus bank holidays
• Development workshops & courses, to help build your career
• Comprehensive, personalised induction programmes, tailored to your role when you join us
• A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
• Family friendly policies & enhanced pay
• A competitive pension scheme & life assurance, available to all our employees
• 25% staff discount in all Mind shops
• Access to exclusive discounts at over 160 retailers through our employee savings app
• Employee Assistance Programme
• Cycle to Work Scheme
• Interest free season ticket loan

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating an income of around £25 million per year. We have ambitious plans to grow over the next few years and we’re going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There’s never been a more exciting time to join us.

Equality, diversity and inclusion

We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or ‘Work with Adults' workforce check based on their role and responsibilities. A DBS check is a process to check someone's criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this disclosure calculator.

Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.

This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. 

More details

For more information and a full person specification, please review the job description.

Are you passionate about transforming the lives of individuals who face complex barriers to employment?We are looking for an enthusiastic and dedicated Employability Practitioner to assist and empower participants by equipping them with the necessary tools and motivation to move closer to sustainable employment.

Please note in regards to location this role can be based anywhere within Suffolk and North Essex and travel will be required across these locations.

About us:
The Salvation Army’s Employment Plus service offers support to help people become job ready. Our goal is to assist job seekers in obtaining and maintaining employment.

Operating at the heart of communities in more than 650 locations across the United Kingdom and Republic of Ireland, we work alongside jobseekers to understand their needs and goals, and tailor our service accordingly.

Role overview: 
This position upholds our mission values by offering participants ‘A Hand Up’ and focuses on reducing or eliminating barriers related to employability, financial issues, tenancy, relationships, well-being, social inclusion, and digital literacy. The goal is to promote awareness and foster growth and understanding of those needs and the wider community. The role is essential in identifying, nurturing, and securing suitable job opportunities for unemployed individuals within the local community, aligning with The Salvation Army’s 'work for all' ethos.

In some circumstance and geographies, there will be a requirement to work within a prison setting, which will require additional security checks depending on the level of security of the prison.

About you: If you are self-motivated, passionate about supporting people overcome their barriers, thrive in team environment and possess a proactive, solution- focused mindset then we want to hear from you

Please note: full driving licence and access to a vehicle is essential.

If you would like to join our team committed to making a positive difference, apply now!

Benefits:
25 days annual leave + bank holidays (pro rata for part-time); a contributory pension scheme; an employee assistance programme.

To complete your application please visit our website where you can download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references and proof of right to work in the UK and an Enhanced Adult DBS Disclosure.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Closing date: Thursday 29th May 2025.

Why Join Us?

This is a fantastic opportunity to join a purpose-led, mission-driven team and take a central role in shaping and growing our operations. You’ll be part of something meaningful - creating impact through environmental reuse, retail innovation, and inclusive employment - all within a supportive, values-based culture.

The Role

As Operations Manager, you will be responsible for overseeing the day-to-day operations of our Abingdon site, ensuring that our Wood Shop, workshop, and facilities turn a profit and run smoothly, safely, and in line with our business plan. You will manage a multi-skilled team across customer service, warehousing, and woodworking, and play a key part in delivering on OWR’s strategic goals - from retail growth to workshop projects to community initiatives.

You’ll work closely with the CEO and play an integral role in leading OWR’s operational performance, culture, and sustainability.
 

Key Responsibilities

· Ensure a positive customer experience for everyone accessing OWR services at our Wood Shop, online and over the phone.

· Lead and oversee our Wood Shop and workshop operations, managing retail activity and supporting staff with purchasing and merchandising.

· Develop and maintain business systems to ensure high standards of service, safety, and sustainability across the site.

· Take ownership of Health & Safety policies, procedures, and compliance across the Abingdon site and satellite facilities.

· Provide visible and motivational leadership to operational teams - including customer service, warehouse, and woodwork - promoting team development and high performance.

· Coordinate with the marketing function to grow profitable retail and commercial sales.

· Support and develop workshop-based manufacturing and bespoke wood projects, ensuring delivery, quality, and customer satisfaction.

· Manage facilities at Suffolk Way, and off-site strorage, including building maintenance, utilities, and supplier contracts (supported by the Business Administrator).

· Actively participate in senior team meetings and contribute to strategic planning.

· Work with the Wood to Work team to offer meaningful work experience for job seekers, apprentices, and school volunteers.

About You

We’re looking for a hands-on, confident, and people-focused leader who thrives in dynamic environments and believes in combining operational excellence with social impact. You’ll have strong commercial and systems-based thinking and be motivated by purpose as much as performance.

Essential skills and experience:

· Significant experience in retail, warehouse or production operations

· Proven team leadership and staff development skills to support a positive organisational culture

· Strong understanding of Health & Safety - NEBOSH or similar qualification preferred

· Confident with stock control, EPOS/till systems, and financial reporting

· Good IT, numeracy, and written communication skills

· Excellent interpersonal skills and the ability to support and guide a diverse team

Desirable:

· A background or passion for timber, carpentry, or sustainable materials

· Experience in social enterprise, charity, or inclusive employment

· Line management experience including management of HR processes

How to Apply
 

If this opportunity excites you and you believe you have the skills, experience, and passion to lead Oxford Wood Recycling’s operations, we’d love to hear from you. Apply today and be part of something extraordinary.