Team administrator jobs

Job Title: Resident Liaison Officer
Hours: 35 hours (full time)
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary: £36,790 per annum
Contract: Permanent

Are you passionate about making a real difference in people’s lives? Do you believe that residents should be at the heart of everything we do, and that everyone deserves a safe, warm, and well-maintained home? If so, we want you to join our team as a Resident Liaison Officer at ISHA.

We are looking for someone who:

• Has excellent communication and interpersonal skills.
• Is empathetic, proactive, and genuinely passionate about supporting communities.
• Has experience in customer service, housing, or community engagement.
• Can manage multiple tasks effectively while maintaining a resident-first approach.
• Thrives in a collaborative, people-focused environment.

This is a fantastic opportunity for the right person to join our small, but supportive, team that makes up one element of the wider Housing and Neighbourhoods directorate.

As a Resident Liaison Officer, you will be the vital link between ISHA and the people we serve. Your role will be to build strong relationships with residents and leaseholders, ensuring they are informed, engaged, and supported through any housing-related matters, including repairs, refurbishments, and community initiatives. It’s important to us that you’re someone who keeps residents, and their homes, at the heart of your work.

This role will suit you if you have an eye for detail, a head for problem-solving, and ideally, a sense of humour — because that always goes a long way when we’re having a hard day, which is inevitable. 

Some key responsibilities include:

• Talking with residents and leaseholders, addressing queries, concerns, and feedback with empathy and professionalism.
• Communicate clearly and effectively about ongoing works, projects, and changes affecting residents.
• Work closely with contractors, and Housing and Neighbourhood colleagues to ensure minimal disruption to residents’ daily lives.
• Attend resident engagement activities, ensuring their voices are heard and valued.
• Advocate for residents' needs, helping to shape our services with their best interests in mind.

Don’t feel you meet every single requirement? Studies have shown that some candidates are less likely to apply to jobs unless they meet every single requirement. At ISHA, we are dedicated to building an inclusive workforce, so if you’re excited by this role but your experience doesn’t quite align perfectly, we encourage you to apply anyway. You just might be the right candidate for this, or other roles, because of your transferable skills.

About ISHA

We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?

If this sounds exciting, we want you on our team. Please do submit an application.

Staff Benefits

We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.

This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.

Deadline: 09:00 30 May 2025
Interview: 16 June 2025 in person at 102 Blackstock Road

Please note: We can only accept applications from candidates with eligibility to currently work in the UK.

Interested?

Please click the apply button. You will then be redirected to our website where you can find out more information and complete your application.

Once you have landed on our website, you will need to do the following in order to apply for this role:

Application Process

Please apply with your CV and a covering letter telling us: -

(a) After reading the job description and person spec, why you feel you are a great fit, and how your experience matches the skills and requirements of the role?
(b) About one challenge (ideally work related) that you have had, how you managed it, and what did you learn?
(c) What you enjoy most about working in income related environment or where you have delivered excellent customer service.
(d) When completing multiple tasks with competing deadlines, how do you prioritise?
(e) Anything else you want us to know about you.

Please note: We can only be able to accept applications from candidates with eligibility to currently work in the UK.

Applications sent without a covering letter will not be accepted.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.

No agencies please

Purpose of the role: To support the organisation and its members to develop and maintain a culture of compliance.  The position will be key in ensuring members are supported to operate in a safe, consistent and sustainable manner. 

Key Responsibilities

· Review, develop and implement compliance processes across all levels of the organisation with the aim to promote a culture of compliance.

· Develop and maintain robust procedures and structures around both compliance and health and safety.

· Work to maintain a culture of compliance across the charity through the development of training and guidelines that are easy to understand and accessible to volunteer members.

· Analyse membership data to identify trends, strengths and areas for improvement.

· Write reports, policies and procedures in a clear, readable format including drafting risk assessments.

· Support volunteers to ensure our policies and procedures are adopted and understood at local level.

· Provide general administrative, analytical and reporting support across the compliance portfolio adapting to shifting priorities as needed.

· Other relevant related duties as required.

Person Specification Essential

· Demonstrate experience in a comparable compliance or health and safety role with responsibility for maintaining standards.

· Understanding of current health and safety legislation and best practice

· Proven experience of working in a regulated environment

· A strong knowledge of risk management and strong analytical and communication skills

· Ability to interpret and apply regulations in practical scenarios

· Understanding of risk assessment methodologies and their application

· Ability to demonstrate practical thinking and proven experience of handling confidential and sensitive information

· Strong organisational skills with attention to detail

· Experience of working with volunteers.

· Ability to plan and prioritise own workload but also have a flexible approach as part of a small staff team.

· Ability to multi-task, demonstrate initiative and work well under pressure.

· Proficient in the use of IT and Microsoft software.

· Sympathetic to the vision and mission of The Boys’ Brigade.

Desirable

· Proven experience of working in a regulated environment.

· Knowledge and understanding of youth organisations

· Knowledge and understanding of the work of The Boys’ Brigade.

Donkey Welfare Adviser

Do you have a high level of equine knowledge with significant experience of working with equines? Are you passionate about animal welfare?

We have an excellent opportunity for a dynamic and resourceful professional with a proven track record of community based animal welfare work.

If you have excellent decision-making and time-management skills and a strong customer service ethic, then apply today to join the team as a Donkey Welfare Adviser for Buckinghamshire, Bedfordshire, Northamptonshire, Cambridgeshire and Norfolk.

Position: Donkey Welfare Adviser

Location: Defined as ‘home-based’ it is preferable that candidates live centrally within region to gain easy access to travel and communication networks. However, locations close to the defined area may be considered if operationally viable. You are required to have broadband access, a suitable space for a home office and good mobile phone reception.

Hours: Full-time, 37.5 hours per week

Salary: £39,212

Contract: Permanent - starting as soon as possible

Closing Date: Sunday 1 June 2025. However, we reserve the right to close this role early if a suitable candidate is found.

Interview Date: Wednesday 11th June 2025 in Banbury, Oxfordshire. Before applying, please ensure that if successful in being called to interview, you would be able to attend in person on the specified date, as we cannot guarantee that we will be able to accommodate requests for alternative arrangements.

About the Role

Donkey Welfare Advisers are professionals in the field of donkey and mule welfare. They play a key front line role in the work of the sanctuary: responding to donkeys in need, supporting donkeys in the community, growing and managing a high quality rehoming scheme, and acting as an ambassador for the charity at all times.

Your principal duties and responsibilities will include:

• Promoting good welfare for donkeys and mules by working proactively to support, guide and educate key audiences and by sharing best practice.
• Communicating effectively with groups from all social, racial, and cultural backgrounds, often in highly emotive and sometimes confrontational circumstances.
• Delivering high quality, impactful training to a range of stakeholders in a style suitable to the audience and the resources available.
• Responding to future care enquiries, working creatively to identify suitable alternatives to sanctuary care where appropriate, and gathering and co-ordinating relevant information to inform donkey placement decisions and help owners make informed choices for their donkeys, including end of life decisions.
• Supporting a good quality rehoming scheme by ensuring donkeys are placed in the most suitable environments for their needs.
• Work proactively to prevent/alleviate suffering, referring to and/or collaborating with enforcement agencies when necessary.
• Providing reliable evidence for welfare investigation cases, including witness statements and other relevant evidence in court compliant formats, and attending court to give evidence as required.

What we offer in return:

This is a full-time, Permanent contract starting as soon as possible, working an average of 37.5 hours per week on an annualised hours basis.

Working primarily within the geographical area defined with the position (refer to map) this role requires extensive travel within the region across various terrains and driving conditions. You will be a lone worker within a remote team of other DWAs. Occasional periods of work at Sanctuary sites and other locations will be necessary.

Defined as ‘home-based’ it is preferable that candidates live centrally within region to gain easy access to travel and communication networks. However, locations close to the defined area may be considered if operationally viable. You are required to have broadband access, a suitable space for a home office and good mobile phone reception.

About You

You will be a positive influencer, able to promote and model the charity’s values in all areas of your work.

You will have:

• A high level of equine knowledge with significant experience of working with equines.
• A working knowledge of legal practicalities and experience of the application of relevant animal welfare legislation.
• An understanding of equine behaviour and demonstrable practical experience in the field.
• The ability to influence change and respond appropriately in emotional challenging or confrontational situations.
• Excellent communication skills, with the ability to deliver advice and training to stakeholder groups with varying experience.
• Strong interpersonal skills, comfortable with making new contacts and able to develop and maintain strong working relationships with internal and external stakeholders.

Benefits include

• Competitive pension.
• Life assurance – 2 x annual salary.
• Healthshield.
• 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Donkey, Equine, Mule, Donkey Welfare, Equine Welfare, Mule Welfare, Donkey Welfare Officer, Equine Officer, Mule Welfare Donkey Welfare Officer, Equine Welfare Advisor, Mule Welfare Advisor, Donkey Welfare Coordinator, Equine Welfare Coordinator, Mule Welfare Coordinator, Animal Welfare, Animal Worker, Animal Welfare Officer, Animal Welfare Advisor. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

We are looking for a motivated self-starter, and someone who is passionate about the work of CJA members. 

The Policy and Public Affairs Manager will monitor and map the criminal justice policy landscape, tracking developments across the system. They will engage with MPs, civil servants and key stakeholders, bringing evidence from our membership and the voices of those impacted directly by the criminal justice system to government to influence change.

The postholder will have excellent written and verbal communication skills and have demonstrated evidence of impact in policy and public affairs. They should be confident in building relationships with a diverse range of stakeholders, be a collaborative and inspiring team player, show commitment to our values and share a passion for the CJA’s vision and mission.

Main responsibilities

Public Affairs (50% time)

• Develop and implement the CJA’s public affairs and influencing strategy to advance the CJA's objectives.
• Work with CJA members on influencing specific legislation, including campaigning around bills, writing amendments, and working with MPs and Peers to promote them within the legislative process.
• Stakeholder engagement (Parliament): Build and maintain relationships with key policy makers and parliamentarians through face-to-face meetings, providing briefings to MPs and Lords for Parliamentary debates, preparing written/oral questions, and attending Select Committees, APPGs, Parliamentary receptions and other relevant roundtables and events.
• Stakeholder engagement (other): Build and maintain relationships with other key stakeholders, including Police & Crime Commissioners, the Victims Commissioner, HM Inspectorates, civil servants, and other relevant bodies.

Policy and Research (40% time)

• Monitor policy and political debates and developments on criminal justice issues, horizon-scanning emerging policy issues, and where appropriate, disseminate and brief colleagues and CJA members.
• Maintain a repository of evidence briefings from CJA members.
• Identify proactive and reactive opportunities to promote and embed CJA and members recommendations and research.
• Produce high quality and influential policy briefs, reports, position papers, and responses to consultations, to advocate for changes in policy and practice put forward by CJA members.
• Lead on the monitoring of policy engagement and impact by using our evaluation tools and work with external evaluators as required to capture impact and utilise learning.
• Work with CJA members, people directly impacted by the justice system and other key stakeholders to harness and amplify their expertise and insights.
• Lead the co-ordination and establishment of member expert groups to inform our policy work.
• Develop opportunities for joint working with researchers / research organisations and manage that partnership work, including co-ordinating the CJA research symposium.

Other (10% time)

• Work with the Communications and Engagement Manager to respond to media and other communication opportunities to promote the CJA’s work and to contribute to national debate on criminal justice issues.
• Work with the CJA team to recommend and secure relevant speakers and presenters for CJA meetings and events. 
• Support the Communications and Engagement Manager to develop content for the website and other internal and external communications, such as blogs and articles.
• Contribute to the general administration and delivery of CJA programmes, events and overall objectives.
• Work with the Director to support the development of potential fundraising bids and reporting progress to funders.
• Conduct the duties of the job description in accordance with the operational policies of the CJA, including the Diversity and Adult Safeguarding Policies.
• Maintain good working relations with trustees, staff and other stakeholders.
• Maintain up to date and accurate records of contacts, engagement and stakeholder areas of expertise.
• Line manage any policy interns and / or other policy staff as required.
• Undertake any other reasonable duties as may be required. 

We have an exciting opportunity for a Triage & Early Interventions Officer to join the Gwent team in Pontypool Police Station, working 37.5 hours a week. This is a fixed term post until February 2025.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based In Pontypool Police Station however we have currently adopted a hybrid model. As a Triage and Early Interventions Officer you will:

• Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client's needs is provided.
• Carry a caseload of clients who require more immediate and short term interventions, referring on those with more long term needs either internally or externally. Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
• Ensure that support plans are developed with clients where appropriate.
• Maintain accurate and confidential case management records and contribute to monitoring information for the service.
• Provide accurate and timely performance information for internal and external use.
• Work with the client and other statutory and voluntary agencies to address the identified needs.
• Respond appropriately to safeguarding concerns including both child protection and vulnerable adult issues.
• Ensure that all clients are of aware of their rights under the Victim's Code of Practice and the Witness Charter.
• To work alongside a team of staff (and volunteers where applicable) to reflect the diverse community and the needs of the victims, including those with particular vulnerabilities, utilising national and local resources to deliver individual, bespoke services with respect, dignity and sensitivity.
• Comply and keep up to date with data protection legislation, confidentiality and organisational policies and procedures, as well as all legislation connected to your work.
• Work as part of a team to ensure that all outcomes and KPI measures are met relevant to the local contract.

You will need:

• To demonstrate a good understanding and use of the English language both verbally and in writing Strong written and verbal communication skills.
• The ability to undertake impact and risks assessments and identify appropriate support
• Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults.
• The ability to manage a demanding workload and to meet a range of conflicting deadlines.
• The ability to identify, develop and maintain partnerships with all relevant external organisations.
• Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements.
• Able to work effectively as part of a team but also to work independently in a variety of locations without direct supervision.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We're looking for a kind, compassionate and resilient Night Support Worker to join our Learning Disabilities service in Tower Hamlets.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.
This role is initially 3 months fixed term contract.
The shift pattern for this role is as follows: 10pm to 8am for 10 nights every fortnight, including every other weekend. This is a waking night position and sleeping on shift is strictly forbidden.

What you'll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Supporting customer with administering medication and prescription.
- Assisting in the recording and reporting of customer incidents

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments

What you'll bring:

Essential:
- NVQ Level 2/3 or equivalent with some previous relevant sector work experience
- IT literate /basic IT proficient

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job Description

We're looking for a kind, compassionate and resilient Support Worker to join our Young People service in Tower Hamlets
£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Campbell Rd Young Peoples service provides support and housing for 55 young people in Tower Hamlets that are either leaving care of affected by youth homelessness. The Support Worker role will be to manage a caseload of approx 7-10 young people.
This role's shift work on a 7 day rolling rota.

What you'll do:
- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Desirable:
- Experience working with young people

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full the Job description

GARDEN COURT CHAMBERS LIMITED

 Events Manager: JOB DESCRIPTION

 Reporting to: Head of Communications & Marketing (HCM)

We are inviting applications for an Events Manager to join Garden Court Chambers. This is a full time permanent role.

Purpose of the role

Garden Court Chambers hosts a range of events including roundtables, webinars, hybrid, and in-person panel discussions. We bring together legal professionals, policy specialists, NGOs, community groups, and activists for legal training, thought-leadership and networking.

At least three times a week, we host 40-50 people for in-person events, 15-20 for roundtables, and several hundred for webinars. We also host parties throughout the year for around 150+ guests.

In this role, you will plan deliver and host each event; support the Head of Communications and Marketing with event programming; and work with barrister colleagues who convene each event to agree all event specifications.

Working as part of the friendly and professional Communications and Marketing team, the events you produce will amplify the vital work our barristers undertake to fight injustice, defend human rights, and uphold the rule of law.

About you

• Committed to delivering consistently excellent customer service - great front of house and highly organised and methodical behind the scenes.
• Experienced in dealing with the day-to-day challenges of high-volume event planning, delivery, and hosting.
• Confident at managing technology required for large webinars and hybrid events.
• A can-do attitude, calm under pressure, flexible, and a great team player.

Core duties

• Event planning and delivery: book rooms and catering; liaise with speakers and diarise; coordinate webinar access for guests and speakers; collate and format PowerPoints; manage event recording and webinar platform (Zoom); process bookings and manage invitations; and coordinate with facilities, security, and reception.
• Event hosting duties (supported by Events Assistant): greet guests and welcome speakers; manage cloak rooms, event signage, and catering; set up and clear rooms; and trouble shoot and support the needs of guests and speakers.
• Support the Head of Communications and Marketing with event programming.
• Work pro-actively with members of Chambers (barristers) to ensure that requirements for their events are clearly recorded, and that events are delivered to specification.
• Support the Communications and Marketing Manager with digital communications to promote events.
• Support the Head of Communications and Marketing with event budgeting.
• Create and manage invitation lists using CRM software and support the production and delivery of well-targeted and high-quality email marketing.
• Assist with other administrative tasks for the marketing team.
• Line manage junior members of the team, as required.
• Feed into reports to measure the reach and impact of Garden Court marketing activities.

Skills and experience

• Proven experience in planning, delivering, and hosting in person, hybrid, and online events (ideally all three).
• Good working knowledge of Zoom (or similar), PowerPoint, Excel (all essential), and Campaign Monitor / MailChimp (desirable).
• Experience of working with CRM systems and email marketing tools (desirable)
• Experience of working in fast-paced environments and managing competing priorities.
• Experience of collaborating with and hosting high-value clients and senior professionals.
• Knowledge of the law is not essential, but a commitment to Garden Court’s values is a must.

 Personal qualities

• A passion for excellent customer service and teamwork
• A commitment to delivering work of consistently high quality
• Ability to work under own initiative
• Takes ownership for delivery across all aspects of events
• Pays close attention to - and cares about – the details
• Can approach work flexibly, with a positive, can-do attitude
• Highly organised and calm under pressure
• Capable of multi-tasking and meeting tight deadlines.
• Resourceful with the ability to work independently.

About Garden Court Chambers

 Garden Court Chambers is a number one ranked barristers’ chambers advising solicitors, members of the public and organisations across the UK and around the world.

We are committed to fighting injustice, defending human rights and upholding the rule of law. We help many clients use the law to advance social justice and equality. Garden Court has a proud history of winning ground-breaking cases of constitutional importance. Our legal challenges have overturned great injustices in many landmark decisions. Equally, our barristers fight hard for clients in countless cases that don’t hit the headlines, but are nonetheless vital for defending the rights of those we represent.

Garden Court is the largest chambers in London and the second largest in the UK with over 200 barristers. Our main areas of law are civil liberties and human rights, criminal defence, community care law, family law, inquests and Public Inquiries, immigration and asylum law and social housing law. We have over 45K followers on social media across nine social media feeds.

Salary, Benefits and Terms and Conditions:

• This positions attracts a salary of £35,000
• Hours: 9.00-17.30 or 09:30-18:00 Monday-Friday
• Willingness to work flexibly to ensure that events are covered (this includes occasional evenings, for which time off is given).
• Three days in our central London office and two days working remotely (after three month of employment)
• Holidays: 25 days per annum pro rata (excluding bank holidays but including three days between Christmas and New Year)  with additional day leave after every two years of employment, up to 30 days.
• Additional leave for birthday
• Free fruit twice a week
• Interest-free loan for travel card (after probation)
• Pension, including a 5% employer's contribution after six months, and income-protection scheme
• The successful applicant will be required to sign an undertaking of confidentiality 

Closing Date and Applications:

The closing date for applications is 4 pm on Monday 9 June 2025.

To apply, please send  Cover Letter, max 2 pages, and CV

We have an exciting opportunity for a specialist Domestic Abuse focused Triage & Early Interventions Officer to join the Gwent team in Pontypool Police Station, working 37.5 hours a week. This is a fixed term post until February 2025.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based In Pontypool Police Station however we have currently adopted a hybrid model. As a Triage and Early Interventions Officer you will:

• Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client's needs is provided.
• Carry a caseload of clients who require more immediate and short term interventions, referring on those with more long term needs either internally or externally. Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
• Ensure that support plans are developed with clients where appropriate.
• Maintain accurate and confidential case management records and contribute to monitoring information for the service.
• Provide accurate and timely performance information for internal and external use.
• Work with the client and other statutory and voluntary agencies to address the identified needs.
• Respond appropriately to safeguarding concerns including both child protection and vulnerable adult issues.
• Ensure that all clients are of aware of their rights under the Victim's Code of Practice and the Witness Charter.
• To work alongside a team of staff (and volunteers where applicable) to reflect the diverse community and the needs of the victims, including those with particular vulnerabilities, utilising national and local resources to deliver individual, bespoke services with respect, dignity and sensitivity.
• Comply and keep up to date with data protection legislation, confidentiality and organisational policies and procedures, as well as all legislation connected to your work.
• Work as part of a team to ensure that all outcomes and KPI measures are met relevant to the local contract.

You will need:

• To demonstrate a good understanding and use of the English language both verbally and in writing Strong written and verbal communication skills.
• The ability to undertake impact and risks assessments and identify appropriate support
• Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults.
• The ability to manage a demanding workload and to meet a range of conflicting deadlines.
• The ability to identify, develop and maintain partnerships with all relevant external organisations.
• Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements.
• Able to work effectively as part of a team but also to work independently in a variety of locations without direct supervision.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We're looking for a kind, compassionate and resilient Specialist Behavioural Night Support Worker to join our Learning Disabilities service in Hertfordshire.

£21,606.00 per annum, working 30 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Waking Night Behavioural Specialist Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

Hemel Hempstead Supported Living Service will be a new home for one customer with learning disabilities and Autism, and we are looking to build a staff team with an excellent value base to support the customer to build their new life and develop their skills as an independent person.

10 hour night shifts.

Experience is essential.

What you'll do:

Building a supportive, trusting relationship with the customer and creating a positive atmosphere;
Supporting the customer in their preferred night time routine, including personal care and promoting good sleep hygiene;
Supporting the customer to undertake activities in line with their preferences;
Ensuring the customer's safety and wellbeing at night, providing emotional and practical support and reassurance as needed;
Using positive behavioural support and Autism-specific approaches to manage any distress during night time hours;
Working proactively with other members of the team to meet the needs of the customer and handle administrative responsibilities;
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals;
Ensuring ongoing assessment and management of risks associated with the customer within an attitude of 'positive risk taking';

For the full list, please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:

Essential:

- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience

Desirable:

- Driving Licence

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Night Support Worker to join our Learning Disabilities service in Tower Hamlets.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.
This role is initially 3 months fixed term contract.
The shift pattern for this role is as follows: 10 x 8 hour shift pattern per fortnight, to include every other weekend.

What you'll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Supporting customer with administering medication and prescription.
- Assisting in the recording and reporting of customer incidents
- Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments

What you'll bring:

Essential:
- NVQ Level 2/3 or equivalent with some previous relevant sector work experience
- IT literate /basic IT proficient

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see ouur website for full Job description

Interpretation and Digital Officer

35 hours per week, temporary contract until September 2028

We are Chester Zoo

We’re not just an amazing, award-winning visitor attraction that’s home to more than 37,000 incredible animals inside 128 acres of stunning gardens. We’re not just the UK’s most popular zoo. We’re a major wildlife charity that’s committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we’re making a hugely significant contribution to conservation at a time when it’s needed most. We are Chester Zoo and we prevent extinction.

The Role

We now have an exciting new role for an Interpretation and Digital Officer. This role is part of the Networks for Nature project team.

Networks for Nature spans c60 square miles from the River Dee to the River Mersey, including Chester and Ellesmere Port. This is a collaborative partnership project working with Cheshire West and Chester Council, The Land Trust, Cheshire Wildlife Trust, Canal and River Trust, and Sustrans with the aim to drive nature recovery in a mixed-use landscape, creating diverse habitats for species to thrive now and for years to come. We will empower communities to have an active role in conservation action and stewardship and will focus on making nature more accessible to and inclusive for everyone to enable connection and improve wellbeing. To find out more about Networks for Nature visit Networks For Nature | Conservation at Chester Zoo.

As an Interpretation and Digital Officer, you'll work closely and collaboratively with a wide range of in-zoo teams including the Networks for Nature project staff, Interpretation, Digital Learning, Marketing, PR, Fundraising, and will also link with the project partners. You’ll be responsible for the development of interpretation and promotional materials for the project. This will include interpretation materials at partner and community sites, resources for event activities and promotion of the project via e-newsletters, social media and other digital channels, such as the Wild Wander app.

We’re looking for someone who can:

• Develop content for interpretation elements across the landscape, working with designers and overseeing installation.
• Commission others or develop a broad range of digital and promotional materials, including content for e-newsletters, leaflets, digital media and other collateral to promote the project to a wide range of audiences (from those directly involved and supporters, to local residents and the wider public).
• Work collaboratively with zoo teams to schedule and plan delivery of communications content, providing any assets needed, so that the project is communicated consistently and regularly to key audiences.
• Ensure brand consistency across all areas of work.
• Support the ongoing development of the Wild Wander app, working with app developers, project team and partners to create new content and monitor its ongoing usage, adapting as needed in response to feedback.
• Ensure all work is delivered safely and compliantly, follow policies, standard operating procedures and ensuring compliance with all relevant guidelines and legislation, such as copyright law, GDPR, CDM and DDA compliance.
• Contribute to project monitoring through the collation of relevant KPI data and through providing regular reports to the Project Board and Steering Group.
• Monitor budgets associated with the interpretation and digital content elements of the project.
• Proactively develop own expertise in the areas of interpretation and digital engagement, keeping up to date with best practice, researching excellence and sharing practice both internally and externally.
   

What makes Chester Zoo a great place to work?

Well, where do we start? Here goes…

We’re a huge team of conservationists, scientists, educators, animal welfare experts, marketeers, visitor experience professionals, environmental policy influencers; the list goes on. Each and every one of us is on a mission to make Chester Zoo the best in the world, and our planet a better place.

As the UK’s biggest and best zoo, we have ambitious goals, exciting plans, and there’s always lots going on here. We’re an inclusive and diverse organisation, made up of over 600 permanent and 500 temporary team members, and we know how important it is to invest in our colleagues to help boost their career development. We have ambitious goals, and we want you to be with us for the long term on our exciting journey.

Our working environment could not be more different from a typical office – where else can you see critically endangered orangutans from your office window, or stroll among rare giraffes and tigers on your lunch break?

The Package

• Fixed term contract until September 2028
• 35 hours per week, generally Monday-Friday with occasional need to work evening or weekends
• Salary £25,602.68 per annum pro rata
• Potential for home working up to two days per week
• 33 days annual leave plus the option to buy or sell up to 5 days (pro rota)
• Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family
• Cycle to work scheme
• Healthcare plan and employee assistance programme
• Discounted gym membership
• Discounts on cinema tickets, restaurants, high street shops and more via Perks
• Pension scheme with generous employer contributions up to 9%

Our Requirements

• An understanding & affinity to the organisation’s mission, vision & values, with a strong interest in the conservation of UK nature.
• Subject knowledge: Degree level qualification or equivalent experience
• Excellent copywriting skills, with experience in a comparable setting of writing for diverse audiences and for a range of formats including digital channels and interpretation signage. Proven ability to communicate scientific or technical content to audiences of different ages and abilities.
• Research skills: the ability to find information and source quality materials (such as films, maps and images), seek copyright clearance for their usage and edit into appropriate formats for a range of audiences.
• Commissioning of content: The ability to brief designers, printers, photographers, filmmakers and other contractors on projects and requirements.
• IT skills: Skilled in the use of all key Microsoft packages and use of digital technologies for public engagement.
• Organisational skills: Excellent time management, administration and workload planning skills are essential. Ability to manage multiple concurrent projects, meeting deadlines and ensuring appropriate quality control.
• Interpersonal skills: Excellent diplomacy and interpersonal skills. Ability to work effectively under own initiative and as part of a team, to work under pressure and to collaborate with various stakeholders across the zoo and beyond.

Although not essential, the following would be desirable:

• Experience of developing and installing interpretation in a zoo, aquarium, museum or similar environment is desirable, ideally with experience working in outdoor locations.
• Experience or qualification in subject relevant to science communication and/or interpretation is desirable.
• A working knowledge of UK conservation and/or ecology.
• Full driving licence

The closing date for applications is midnight 1st June 2025. Interviews will take place on 10th June 2025.

Shortlisting of applications and interviews for the role will take place while the advert is live; the advert will close once the successful candidate is found and it is possible this will be prior to the advertised end date. Candidates are therefore encouraged to submit applications as soon as possible.

Networks for Nature is made possible with The National Lottery Heritage Fund, thanks to National Lottery players.

Due to the nature of this service, this post is only open to female applicants (Equality Act 2010, Schedule 9, Part 1). 

Cambridge Women’s Resources Centre (CWRC) is looking for a dynamic, compassionate, and forward-thinking Centre Manager to head up our newly reopened Peterborough Women’s Centre, which reopened its doors in March 2025 following renovations. 

This is an exciting opportunity to build a trauma-informed, vibrant women’s service in an area facing significant deprivation, including women who have been involved in the criminal justice system. As Centre Manager, you will lead the development of the centre’s services and partnerships, directly contributing to improved health, wellbeing and rehabilitation of women in Peterborough. 

Whether you're an experienced women’s sector professional, a community or probaton worker ready to step into management, this role ia a unique chance to shape a centre from the ground up—bringing vision, empathy, and leadership to make a real difference to women's lives in Peterborough.

Overview
The Sheldrick Wildlife Trust UK is seeking a dynamic and experienced individual to manage our online shop. This hands-on role is vital in supporting our mission to protect wildlife and habitats in Kenya. The successful candidate will be involved in all aspects of the online store, ensuring a seamless and engaging shopping experience for our supporters.

This is a part-time role at 0.4 FTE (15 hours per week), offer a pro rata salary of £28,000 - £30,000 based on experience.

Key Responsibilities to include:

Online Store Management

• Handle the day-to-day operations of the online shop including ensuring efficient order processing, stock management, quality control of incoming stock, processing customer returns, helping the team with packing orders during busy periods, and ensuring consistently high levels of customer service.
• Plan for the busy Christmas period by assessing workload and engaging the assistance of temporary staff, volunteers and the wider team as necessary.
• Conduct periodic stocktakes to ensure accuracy and reduce shrinkage, identifying any errors and training issues.
• Recommend to the Executive Director any updates to the online store's website to ensure it is user-friendly, visually appealing, and regularly refreshed with new products and promotions.
• Work closely with the Executive Director to develop and implement strategies to drive website traffic and sales.

Product Development and Sourcing

• Identify and recommend new products that will align with the SWT's mission, appeal to supporters and offer a minimum required ROI.
• Manage timely procurement of products and packing materials.
• Develop and maintain good working relationships with suppliers.
• Create new product listings on Shopify including all relevant back-end product information.
• Write compelling descriptions for product listings, creating and adding appropriate imagery.
• Support Communications team in providing imagery and copy for featured products in monthly charity e-newsletter.
• Create visuals for shop adverts as requested by Executive Director.
• Review and update shop banners/landing page imagery seasonally to keep shop appearance fresh and inviting.

Volunteer Management

• Train and supervise volunteers in picking/packing, stocktaking and quality control.
• Assist in maintenance of the volunteer rota, organising volunteer support as needed based on tasks available, including forward planning for busy seasonal periods.
• Periodic review of output of volunteers to raise training issues where necessary to ensure standards are maintained.

Financial Management

• Manage the online shop budget, monitoring expenses and revenue to ensure financial targets are met.
• Work with the Director of Finance to propose the annual online shop budget for Board approval.
• Produce stock reports for the auditors and be the main point of contact for the annual audit of stock.
• Analyse sales data to identify trends and make informed decisions about product offerings and pricing strategies.

Customer Engagement

• Provide excellent customer service, addressing enquiries and resolving issues promptly and effectively.
• Review global shipping methods and suppliers; recommend to the Executive Director and implement changes to make delivery to customers as smooth as possible.

Reporting and Analysis

• Generate regular reports on sales performance, stock levels, and customer feedback.
• Use data insights to propose and implement improvements to the online shop's operations and customer experience.
• Working closely with the Director of Finance, provide reports and insights on the shop data for the Board.

Qualifications

• Bachelor's degree or post-school qualification in Business, Marketing, or a related field.
• Proven experience in managing an online shop or e-commerce platform.
• Strong understanding of online retail best practices, including pricing, digital marketing, and customer service.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Passion for wildlife conservation and the mission of the Sheldrick Wildlife Trust UK.

Applications

If you believe you are well suited to the role, please send us your CV and one-page cover letter. Use your cover letter to tell us about your previous experience and why you want to work for SWT UK. Applications without a cover letter will not be considered.

Early application is encouraged as we will be reviewing applications throughout the advertised period and reserve the right to close the advert at any time.

Closing date for applications is 28th May, if you do not receive an invitation for an interview by 4th June, then you have unfortunately not been shortlisted.

All applicants must have the right to work in the UK. We are not able to support visa or work applications for this role. (No agencies).

Job Type: Part-time

Pay: £28,000.00 - £30,000.00 pro rata

Expected hours: 15 per week

Benefits:

• Company pension
• Free parking

Work Location: In Office