Team Administrator Jobs

Are you passionate about social justice and have a heart for young people?

You’re in the right place.

Citizen Church, launched in 2020, and is a Church in Wales church with three campuses in South Wales, and part of the Holy Trinity Brompton network.

Citizen’s vision is to play its part in the evangelisation of the nation, the revitalisation of the church and the transformation of society. Their mission is to break the stereotypes of church, to breach loneliness, to bring people home and to build the kingdom in Cardiff, Wales and beyond. Citizen has partnered with Resurgo to deliver the Spear programme in the heart of South Wales.

They are looking for a new Assistant Coach, to work alongside the Centre Manager, as part of the team at Citizen Church to deliver the Spear Programme, equipping and empowering unemployed 16–24 year olds to overcome barriers to employment and turn their lives around by moving into sustainable work or further education.

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The important stuff 

Salary: £21,500 p.a. pro rata for part-time role (£10,750) 

Hours: Part time, 2.5 days per week, between 9.30am – 5.30pm, Tuesday – Thursday (with some flexibility and occasional evening or weekend work for events such as Spear Celebrations)

Location: Citizen Church, Cardiff

Closing date: We are interviewing on a rolling basis and might close the application early if we find the right candidate.

Application: Please click 'Quick Apply' to submit your application for this role.

Download the application pack below for more information.

Personal qualities we’re looking for

• An active Christian, able to personally represent the values and beliefs of Resurgo and Citizen Church
• A commitment to grow and learn spiritually and as a Christian leader, and a desire to learn and understand coaching techniques
• Passion for social justice and for working as part of the church to transform communities, especially supporting young people in employment or education
• High emotional intelligence, a sense of humour and fun!
• Confident communication and interpersonal skills, both over telephone and face to face; particularly a confidence in group facilitation
• An ambitious and self-motivated individual with the ability to prioritise workload, exercise initiative and work well under pressure.

Key Responsibilities

Spear Programme

• Lead group sessions of up to 10 young people, using coaching skills to transform their mindsets, and to maximise their potential in stepping into the world of work
• Prepare and deliver coaching sessions on a weekly basis and find creative ways of developing ongoing relationships with Spear Trainees. This includes running application workshops with past Trainees as well as maintaining records and reporting on statistics.

Relationship management

• Build and manage relationships with a variety of stakeholders, including referrers, local businesses, and other organisations
• You will support with job fairs, mock interview days and welcoming external visitors to the centre

Church Community

• The Spear Coach is directly employed by Citizen Church, meaning you are part of a vibrant church staff team and submerged in an exciting faith community
• Help to raise the profile of the Spear programme within Citizen Church and build a network of supporters and volunteers from the congregation
• Other ad hoc church responsibilities from time to time.

We have an exciting opportunity for aVolunteer Coordinator to support our Volunteer Service.

Hours 20 hours part-time (worked 4-5 days per week).

Salary £12,486 pro-rated to working hours (Grade 1, point 1)

Location Hybrid role combining working from home as well as the Together Trust centre, Cheadle, and other services across the operating area of the organisation.

Reporting toVolunteer Service Manager

Job Purpose:

As a Volunteer Coordinator you willbe responsible for supporting the Volunteer Service Manager on the following:

• Recruitment and hiring process by advertising for available volunteer positions, working with line managers in interviewing candidates, obtaining references, health questionnaires and DBS checks.

• Updating andmaintaining accurate volunteer records and files.

• Preparing and presenting induction materials for new volunteers, including handbooks and induction programmes.

• Working with departmental managers to deliver volunteer training programmes ensuring regular,good quality, reflective 1:1 supervision for volunteers is carried out.

• Overseeing, logging, and supporting volunteer training compliance.

• Coordinating centrally controlled volunteering activity, ensuring rota information is communicated to volunteers and service leadersin a timely manner.

• Supporting the Trust's flagship events through coordination of the required volunteering activity.

• Supporting the volunteer service manager and team leaders to celebrate volunteer successes.

• Maintaining a central database of volunteers and projects, tracking key metrics.

• Supporting the wider team in carrying out general OD administrative duties whererequired.

• Responding to day-to-day queries from volunteers, escalating to the Volunteer Service Manager where necessary.

About You:

Educated to GCSE level or equivalent with Maths and English at Grade C or above with effective communication and organisational skills you will understand and be committed to promoting volunteering. Using your understanding and commitment to equity and diversity you willprovide basic advice on volunteering procedures to colleagues and applicants.

With a good working knowledge of Microsoft Word, Outlook, Excel, and PowerPoint you will be able todemonstrate accurate administration skills including word processing, spreadsheet creation and digital filing.

A requirement of this role is the ability to travel between Trust sitesin a timely manner.

To discover the full details of this role, please refer to our extensive job description which is attached.

Benefits include:

• 27 days annual leave rising to30 after 5 years and 33 after 10 years plus bank holidays – pro rated to working hours.

• A company pension plan with 7% employer contributions (rising with years of service).

• We are proud to be a real living wage employer and offer salary increments every 2 years.

• Reward and Discount Platform.

• Employee incentive for refer a friend scheme.

• Progress your career through on-the-job training and qualifications with ongoing support and personal development.

Visit our website -

If this sounds like a place for you and you think you have the relevant skills and experience, we are looking for please get in touch at or apply now. We would love to hear from you!

We may remove this advert should we find the successful candidates prior to the closing date therefore early applications are encouraged.

We currently do not provide sponsorship, but we welcome applications from those who have the right to work in the UK

The Together Trust is committed to safeguarding and promoting the welfare of the people we support and expects all our staff and volunteers to share this commitment.

This role is to deliver a co designed menu of support, in collaboration with The National Autistic Society, Surrey and Borders Partnership NHS Trust, and Barnardo’s. The practitioner will provide impactful, school-based support to parents and carers of children and young people, and offer consultancy, professional training and advice to school staff, school-based needs teams and system wide partners. The aim is to improve the knowledge and confidence of those supporting children, young people and their families with additional and potentially neurodivergent needs, at an early stage. 

The role will predominantly involve working within the organisations focus areas within Surrey (Waverley, Surrey Heath and Runnymede), but at times will require travel across Surrey, so access to a car is essential. 

Responsibilities  

• ·To actively encourage and facilitate collaborative ways of working with all stakeholders. 
• To be proactive in terms of outreach to enable all parents to access the service, especially those  families who may be deemed as hard to reach. 
• To be able to manage own diary and ensure effective use of time across the variety of tasks within the role. 
• To be responsible for contacting and arranging all consultations and training sessions, carrying out corresponding administrative tasks with all stakeholders 
• To work collaboratively with schools and to support them in identifying training needs. 
• ·Providing case-based consultations to schools and professionals within Cluster teams. 
• ·To attend fortnightly cluster meetings. 
• ·Where possible, to involve children, young people and their parents/carers in the co-production of programmes, activities and services. 
• To deliver a place-based programme of support to parents and carers in schools, within the clusters in which you are based. 
• To achieve contractual targets and use agreed systems for outcomes and reporting. 
• Adhere to school and organisation safeguarding processes. 
• To deliver online and in person training to partnership colleagues. 
• To contribute to the creation and maintenance of a database system within the cluster teams in which you are based. 
• To record and collect data with various tools and use this to evaluate the effectiveness of services. 
• To keep accurate records of individual engagement, evidence of change and celebrate progress with children and young people. 
• To provide, record and report the appropriate data to ensure support programmes can be accurately monitored and evaluated. 
• To provide written case studies as evidence of the effectiveness of individual interventions. 
• To work as part of a team and attend team meetings, training events and participate fully in one to one, peer and group supervision. 
• To work co-operatively and under the management of The Eikon Charity staff to ensure the highest quality of delivery and support. 
•  To work within Eikon’s internal policies, safeguarding and data protection regulations 
• To assist with the development and progression of the service by adhering to all communication requests and assisting with peer progression development when requested through case supervision. 
• To be responsible for equipment/resources linked to service delivery. 
• To promote, monitor and maintain health safety and security in the working environment 

We are looking for a Communications Assistant to join our small but mighty team, that enjoy working together to support our voluntary, community and social enterprise (VCSE) sector here in Cornwall and the Isles of Scilly.

This is a new role to deliver projects to raise our profile, enhance our brand visibility, drive engagement, raise income and help us to develop positive relationships with our key stakeholders and audiences. This role would suit a graduate and is an entry-level position into communications and marketing.

The successful applicant will provide day-to-day communications, media, and events support to the wider organisation and promote our service delivery and coordination of our communication inbox.

This role will be mainly home-based, but you must be based in Cornwall and able to attend regular team meetings and events as necessary.

Please visit our website to apply and to download a full job description.

About Cornwall VSF

Cornwall VSF’s role is to connect, support and promote the voluntary, community and social enterprise sector (VCSE) in Cornwall and the Isles of Scilly. We have strong productive relationships with a wide range of stakeholders in Cornwall including a range of public sector organisations.

We represent the VCSE on all executive Boards ensuring the VCSE voice remains clear and influential. We broker and facilitate VCSE partnership working through our strategic, thematic, and local alliances.

We undertake surveys, consultation events, facilitate issue-based workstreams etc. to raise consciousness of the issues, barriers and constraints facing the VCSE sector. Collectively we can positively affect change and bring about transformation.

We have a wide range of communication channels and styles to suit the needs of a diverse audience. We send regular e-newsletters to members with relevant information and updates for VCSE organisations of every size and interest. We also share news from our members through this vital resource and via our social media outlets.

We host events and conferences to keep people up to speed on the latest developments they need to know. These include workshops, training, and networking opportunities.

Please note: Provisional interview dates are set for Monday 1 July and Tuesday 2 July – please only apply for the role if you are able to be available on these dates.

Well Connected is seeking someone with community engagement experience, to become our new Community Connector within easy reach of Plymouth, Devon.  This is an exciting opportunity to work with us and alongside our partners to support students’ community placements and learning experiences, enabling students to engage directly with communities.

The role will facilitate and develop a range of programmes which aim to increase students' understanding of the health needs of a variety of population groups, such as people who experience homelessness, vulnerable adults, children and families, etc.

The Community Connector will join a small, yet dynamic team, be self-motivated and able to work independently towards achieving their targets.They must be enthusiastic, kind, approachable and enjoy interacting with students, community organisations and local people and be open to learning, developing their own skills and want to support the learning of others.

While a background in health and/or teaching is not a requirement, you should be interested in promoting wellbeing and passionate about supporting the teaching and learning of the health professionals of the future.

A DBS check will be required for the successful applicant.

What We Offer

Salary: £25,000-£30,000 (pro rata)

Contract: Two Year Fixed Term

Hours of work: 25 hours per week

Remote Working, must be within easy reach of Plymouth

Holiday allowance: 25 days (pro-rata for part-time staff depending on join date)

Other benefits include: Three additional leave days over Christmas, an additional day off for your birthday, employer pension contributions (following a successful probation period), flexible working hours, a contribution towards your mobile phone each month and regular staff get-togethers.

Application Process

For more information, please take a look at the job description.Please apply by sending your CV accompanied by a cover letter (no more than two A4 pages) which explains your interest in this role, addresses how you meet the person specification, and demonstrates how your experience and knowledge fulfil the criteria.

Closing Date: We are keen to recruit as soon as we can, so applications will be reviewed until Friday 21 June.  Calls and first-round interviews may be conducted with short-listed candidates before the application deadline. The deadline may be closed early if the right candidate is found. 

Interview Date: Interviews expected to be held from w/c 1st July.

We look forward to hearing from you!

Key Tasks and Responsibilities 

1. Client Support 

●Carry out initial assessment of client needs to identify and plan the support needed to address issues and prevent any problems from escalating. 

●Provide casework level advice on welfare benefits, housing and financial issues as appropriate.

●Facilitate access, signpost and accompany clients to services or activities, in particular those with limited English. 

●Assist clients with other related problems or refer to other specialist organisations as appropriate. 

●Make follow up calls to provide moral and practical support as appropriate.

●Keep up-to-date with local service provision for appropriate signposting and referrals. 

●Maintain professional practice standards and regulatory requirements, including confidentiality, safeguarding and equality.

2. Administration, Monitoring & Evaluation 

●Work towards agreed outputs, outcomes and targets. 

●Provide written reports on work undertaken and other reports as required. 

●Ensure that all work conforms to systems and procedures of Respeito, partner organisations and funders. 

●Maintain accurate and up-to-date administration and caseload records, including records of meetings. 

●Liaise with therapist and other staff to arrange and coordinate counselling sessions with clients.

●Manage own workload, administration and diary commitments.

●Provide regular reports and updates to the line manager.

●Attend and participate in organisational meetings (e.g. with Board of Trustees) as appropriate.

3. Communications 

●Disseminate promotional materials through a range of channels and marketing tools. 

●Support the production of organisational reports and promotional materials. 

4. Training and development 

●Have a commitment to ongoing learning and development. 

●Keep up to date with policy and legal frameworks and procedures including: 

●data protection and confidentiality,

●safeguarding children and young people and vulnerable adults,

●health and safety,

●equality and diversity, 

●domestic abuse.

●Attend and participate in clinical supervision sessions.

●Attend and participate in supervision and team meetings. 

●Attend and participate in training opportunities as appropriate to maintain your professional knowledge and skills. 

From time to time, the needs of clients may change and the key tasks and responsibilities may need to be reviewed in discussion and agreement with the post holder. The post holder must always comply with the Data Protection, Equality and Diversity, Health and Safety, Confidentiality and Safeguarding Policies of Respeito and partners. 

Person Specification 

The post holder should have a very good command of Portuguese and English, spoken and written, be committed to making a positive difference to people’s lives, have relevant experience in working with families and individuals with a range of needs, and knowledge of domestic abuse and the needs of those who experience it. 

1. Qualifications, Experience and Knowledge

●Educated to degree level or equivalent (A qualification in a relevant field such as Community Development, Social work, Domestic Abuse Advisor’ Law or Psychology is desirable). 

●At least two years’ experience of working with disadvantaged individuals and families, paid or voluntary work. 

●Experience in developing and delivering client centred services. 

●Experience of providing advice on housing and welfare.

●Knowledge of working in partnership with external stakeholders and the third sector. 

●Knowledge and understanding of domestic conflict, abuse and/or violence and its impact. 

2. Skills and Abilities 

●English and Portuguese to a professional level. 

●Ability to build positive relationships with the community, families and individuals.

●Effective written and oral communication skills. 

●Ability to negotiate positive outcomes for clients. 

●Active listening skills. 

●A positive, non-judgemental, empathetic and sensitive approach. 

●A commitment to strengths-based and trauma-informed ways of working.

●Ability to remain calm under pressure and when dealing with challenging or confrontational behaviour. 

●Ability to research, analyse and interpret complex information. 

●Good Information Technology and Communication (ITC) skills. 

●Good organisational and problem-solving skills. 

●Ability to manage time and work independently as well as part of a team. 

●Ability and willingness to travel to different locations across London. 

●Effective networking and interpersonal skills. 

This is an exciting opportunity to join the TCV Sussex team to expand and develop our Health Walks offer as part of our new Green Gateways social prescribing project.
The successful candidate is likely to have previous experience of managing volunteers, delivering training and have knowledge of social prescribing or public health. For more information please see TCV website. 
East Sussex Health Walks is a long running county-wide scheme of weekly one hour walks led by trained community volunteers. Last year we had nearly 20,000 walking engagements and we want to build on this. This post is for a Health Walk Coordinator to coordinate and develop the programme to help even more people to improve their health and wellbeing with regular, manageable exercise.

You will be coordinating the existing programme of Health Walks (approximately 25 per week) and managing the large group of Volunteer Health Walk Leaders (currently about 100). You will be responsible for recruiting and training new volunteers and developing new Health Walks to meet the funder's targets, including liaising with local partners, mapping, risk assessing and planning.

There will be ongoing marketing and publicity needs, as well as regular internal comms with volunteers to make sure they feel supported and valued and to reinforce and role model TCV best practise for safe, inclusive and supportive activities.
You will also be responsible for general project running tasks such as purchasing, scheme admin, report writing, attending events, liaising with funders & partners, meeting targets and deadlines.
Experience required/desirable:

- Managing, supporting & recruiting volunteers
- Delivering training
- Health & wellbeing projects / public health / social prescribing

The post is currently funded until October 2025. It is full-time (35 hours per week) and based in the TCV office in Hastings but covers the whole county. TCV supports a flexible approach to determining the days and hours worked and we are open to discussions about hybrid working. The role may include occasional weekend and evening work.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If you would like to discuss your requirements further please contact the People Team via email  or telephone. We also offer reasonable adjustments on the job.

A full, clean or near clean UK driving licence is required for this post, which has been held for a minimum of one year.

AIM OF ROLE:
The aim of the requalification caseworker is to work with clients that apply to our requalification, loan and employment programme. This includes processing loan applications and conducting loan interviews, loan administration, client casework and supporting relationships with professional bodies. You will develop learning plans, attend sector-specific events, network to build a robust toolbox of support for clients, research pathways and offer advice and guidance to prospective clients, current clients and other programmes within RefuAid.

KEY RESPONSIBILITIES:
● Casework; directly working with clients from loan application to loan repayment - conducting check-ins and supporting clients with re-qualification, loan and other related issues.
● Casework; ensuring clients are well supported and signposting or referring to support services where required.
● Providing guidance and career advice - overlooking CVs, supporting job interview preparation and searches, sending tailored resources, writing references and signposting.
● Meeting clients face to face whether in the office or visiting loan and re-qualification recipients all over the UK - this can be a mixture of London-based and national.
● Researching suitable employment and education pathways - outreaching to professional bodies and employers to ask for sector-specific advice where necessary, creating new relationships with as-of-yet unexplored fields.
● Working with the requalification lead to assess loan applications using a character-based model.
● Processing loans and travel payments to clients.
● Working closely with the loan administrator to ensure a seamless journey from initial application to full repayment - contacting our loan administrators where necessary.
● Supporting relationships with professional bodies.
● Working closely with all other RefuAid programmes to ensure holistic support for clients and supporting a streamlined referral process.
● Ensuring that all information is recorded accurately and that databases remain up to date.
● Attending sector-specific events to raise awareness of our work, and following the strategy to best-support RefuAid’s clients.
● Using initiative to be creative in forging new ways to support clients.

SKILLS, EXPERIENCE AND ATTRIBUTES:
● Good administrative, case management and time management skills.
● Highly organised, an analytical thinker who is diligent with good attention to detail.
● Enthusiastic and proactive in finding new ways to support forcibly displaced people re-enter their professions in the UK.
● Able to forge new relationships with a variety of stakeholders.
● Excellent numeracy and communication skills on the telephone, in writing and in person.
● Active listening skills.
● Good IT skills; specifically, Microsoft Office but additional software programs would be an advantage (SalesForce).
● Ability to manage emotionally challenging situations.
● A commitment to understanding the sensitive nature of our work and communication of our work and values.
● An understanding of cultural sensitivity.
● Interest in the importance of long-term solutions amongst refugee-hosting communities.
● A positive attitude; flexible and adaptable. Able to work well under pressure and use skills and knowledge to think on your feet.
● Collaborative team player who will get involved in whatever needs to be done to achieve the aims of RefuAid.

WHAT WE OFFER:
● A generous time-off allowance
● Perks programme which offers discounted cinema tickets, travel, and retail.
● Flexible working.
● Reimbursement of all meals, travel and accommodation when working away.
● Team socials.
● Salary increases in line with performance reviews.

We are loooking for people with the values and commitment to increase the indepdence, self-confidenence and access to new opportunities for people with a range of complex needs using our Wandsworth Day Opportunities Services.

Who we are

At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. We operate a range of services in SW London including two day centres in Wandsworth offering a range of support, activities and theraputic interventions for people with complex physical and learing disability needs.

Who you are

You are someone with experience of or a commitment to developing a person centred approach in working with people with complex needs and challenges. You will be a collegiate player, and someone able to see beyond the barriers that people with disabilities experience everyday. Your values and working practice will align with those of the charity to maximise the independence of those you are woking with, to enable their ability to make decisions about the types of service they are in reciept of and to ensure that your approach is both professional and sustainable.

Key Responsibilities of this role

Your primary responsibilities will include:

• To work as part of a multi-disciplinary team providing personalised support and group based activities to people accessing our Day Opportunities service in Wandsworth.
• To apply a collegiate approach to deliver strengths based support that maximises independence, knowledge and confidence of those using our services.
• To provide a key point of reference for information and support to those using the services and professionals and carers dependent on it.
• To work from one of our day centres based in Tooting or Southfields and to key work specified individuals and act as a primary contact for the families, carers and other key professionals

Critical Values in the delivery of this role

• A commitment to building independence and self-confidence amongst your colleagues as well as those you provide services to.
• Recognition of the skills, knowledge and commitment of those working around you and your contribution to them.
• A professional, can do attitude that finds solutions in the darkest corners.
• A willingness to empower those around you to exercise authority to make mistakes, test things out and lead from the front.

Benefits in working for us

The charity ensure the following benefits for all its operational staff:

• A baseline commitment to pay london living wage for all its front line staff.
• A commitment to training and professional development to at least Care Certificate NVQ level 3
• Inclusion in and contribution to the charity's pension scheme
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday
• Access to a range of discount schemes
• Access to the charity's employee assistance programme
• Access to travel card loan and bike to work scheme

FareShare South West distributes surplus food across the region to charities working with vulnerable people.  We need volunteers to do everything from driving vans to picking orders in the warehouses, and lots in between.

This role leads on rota and data management, working with warehouse managers and reporting to the Volunteer Recruitmant Manager in Bristol, with occasional travel.  Recruitment and retention support, and identifying individuals who would benefit from our flagship employability programme FareChance to help their personal and professional development is an important element, as well as working with the wider team to develop volunteering opportunities for corporate supporters and food partners.

Leading on volunteer wellbeing and support during the shift is key to the role, as well as undertaking training to keep abreast of best practice

About the role:

When a family member has a spinal cord injury, it can be difficult to acknowledge and accept that their injury will affect you too.

You might find it difficult to express and share how you have been affected by these events, especially to your loved one with the injury. Overwhelming feelings of guilt, helplessness, confusion and isolation are very common. 

Back Up’s Family Support team are there to help. Right from the point of injury, our Family Support Coordinators work together with the family and the injured person to create their own ‘Family Plan’ - making sure they have access to information and support throughout the rehabilitation journey.

As a Family Support Coordinator, you will build relationships with professionals to encourage referrals and manage a caseload. Whether it be meeting family members in a clinical setting, providing a listening ear from someone who ‘just gets it!’, or making referrals for ongoing support from a range of partners or statutory agencies – you will be passionate about being able to demonstrate the impact of what we do, and will see for yourself how Back Up quite literally transforms lives.

For full details please see our role description[BH1] .

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver,

Welsh translations available on request.

We are looking for somebody to manage and grow our volunteer programme, recruiting, training, and supporting them in their roles, and organise regular social events and activities.

Role Type: Part-time
Hours: 22.5 hours (days/times to be agreed)
Contact Type: 1-year fixed term contract
Reports to:  Foodbank Manager
Salary: £27,000 FTE / £16,2000 pro-rata
Based: Central Stratford upon Avon with some opportunity for home working

Stratford-upon-Avon Foodbank is a local independent charity founded in 2013, we are part of the Trussell Trust network of foodbanks. The Trussell Trust is an anti-poverty charity who support a network of foodbanks who provide practical support and emergency food to people locked in poverty, and campaign for change to end the need for foodbanks in the UK.

Our foodbank is predominantly run by over 150 volunteers. Our volunteer workforce is the heart of the charity having seen the Foodbank change considerably in 10 years, move location a number of times and seen the demand for our services grow.

Our Mission

To provide emergency food and support in Stratford-upon-Avon and surrounding areas for people in need, and to work with partners to prevent and relieve poverty.

Overall responsibility of the job:

We are seeking a volunteer coordinator to join our small team of staff. The postholder will take responsibility for the recruitment, training, and retention of our volunteer workforce.

The postholder will develop our existing volunteer programme, recruit, and grow the number of volunteers and deploy them into tasks and roles suitable to their individual skills.

Specific responsibilities

• Research and write volunteer policies and procedures, including risk assessments
• Develop new volunteer roles that complement the service
• Develop and market volunteering opportunities to attract new volunteers
• Recruit and select new volunteers
• Develop and deliver an induction and ongoing training programme for volunteers
• Supervise, support, motivate and review volunteers and their work
• Organise and manage volunteer meetings and events including Team Leader meetings
• Manage volunteers on a day-to-day basis including drawing up rotas, maintaining databases and processing expenses claims
• Promote the value of volunteering within the organisation and with our partner agencies across different sectors.

General

• Be part of the Foodbank staff team responsible for the overall management of the Foodbank.
• Generate income, write funding bids, and raise funds to make projects sustainable
• Monitor and evaluate Foodbank activity and write reports for funders and trainees
• Undertake additional duties occasionally, commensurate with grade of this post.

This is an exciting opportunity to join the fight for mental health and wellbeing across Cwm Taf Morgannwg and play a vital role within our communities.

Our Counsellors are a lifeline to people in need of talking treatment providing a safe clinical space for individuals to speak out about negative life events and take back control of their lives. We are now recruiting a qualified counsellor to offer life-changing, talking treatments to adults experiencing mild to moderate mental health and wellbeing needs in GP practices across the Rhondda. You will need to be confident in delivering person-centred counselling /psychotherapy to adults in the medium of their choice face to face, online and telephone contract.

In return: You will receive peer support from our committed team, independent clinical supervision, and line management from our Head of Service and Deputy CEO, as well as access to training and wellbeing support.

Our Counsellors, work hard to ensure that the people we serve receive appropriate and timely access to talking treatments in their time of need.

Our ambition is to ensure that anyone in need of life-changing, mental health support can access an effective, compassionate, and professional service from Cwm Taf Morgannwg Mind or a key partner from the NHS or other third sector providers. This is where you come in.

If you are a qualified experienced counsellor, passionate about delivering high-quality counselling services, for the benefit of individuals, and the communities we serve then we would love to hear from you.

This role currently ends on 31st March 2025 – we hope to extend the service to meet the communities continued demands for counselling.

Role Purpose

· Face to face, online and telephone counselling

· To ensure that all face to face, online and telephone counselling appointments are ethical, and safe in line with best practice recommendations from BACP, NCS and UKCP

· To work in partnership with GP practices and Primary Care Mental Health Support Services, liaising and nurturing key relationships, e.g. GP Practice leads to ensure positive outcomes for people who use our counselling services

· To maintain accurate data and client records in line with GDPR, GP requests and the Mind Quality Mark

· Responsible to: Head of Service and Deputy CEO

Main duties and responsibilities

To uphold and promote best practice in the delivery of high-quality person-centred counselling / psychotherapy services to ensure all Cwm Taf Morgannwg Mind services are safe, ethical and client centred in line with the Mind Quality Mark.

To accurately capture data taking direction from the Counselling supervisor, and colleagues in Primary Care to ensure robust quality monitoring is undertaken and all patient notes accounted for in the delivery of counselling /psychotherapeutic services.

In collaboration with internal and external colleagues to explore how we can improve the counselling / psychotherapeutic experience for people who use our services, implementing recommendations and learning from clinical supervision, team meetings, line management meetings, and your own reflections to improve and refine your professional counselling practice. To ensure the continuous development and sustainability of our services for all in need.

We are loooking for people with the values and commitment to increase the indepdence, self-confidenence and access to new opportunities for people with learning disabilities and enduring mental health support needs across our Supported Living Services in Kingston and Richmond.

Who we are

At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. We operate a range of services in SW London including outreach and small homes based services in Kingston and Richmond.

Who you are

You are someone with experience of or a commitment to developing a person centred approach in working with people with complex needs and challenges. You will be a collegiate player, and someone able to see beyond the barriers that people with disabilities experience everyday. Your values and working practice will align with those of the charity to maximise the independence of those you are woking with, to enable their ability to make decisions about the types of service they are in reciept of and to ensure that your approach is both professional and sustainable.

Key Responsibilities of this role

Your primary responsibilities will include:

• To work as part of a diverse and experienced team providing personalised support, advice and advocacy to people living independently or in supported accomodation.
• To apply a collegiate approach to deliver strengths based support that maximises independence, knowledge and confidence of those using our services.
• To provide a key point of reference for information and support to those using the services and professionals and carers dependent on it.
• To work independently across the boroughs we operate in, with people in their homes or in accessing support and resources across the community.

Critical Values in the delivery of this role

• A commitment to building independence and self-confidence amongst your colleagues as well as those you provide services to.
• Recognition of the skills, knowledge and commitment of those working around you and your contribution to them.
• A professional, can do attitude that finds solutions in the darkest corners.
• A willingness to empower those around you to exercise authority to make mistakes, test things out and lead from the front.

Benefits in working for us

The charity ensure the following benefits for all its operational staff:

• A baseline commitment to pay london living wage for all its front line staff.
• A commitment to training and professional development to at least Care Certificate NVQ level 3
• Inclusion in and contribution to the charity's pension scheme
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday
• Access to a range of discount schemes
• Access to the charity's employee assistance programme
• Access to travel card loan and bike to work scheme