Team Administrator Jobs

Are you 16-25 and interested in a future career in drug and alcohol or mental health services for young people? We are currently recruiting Young Ambassadors who can work for us a few hours a month in a number of areas in England and Scotland to support our young people services. If you are an enthusiastic and creative person, passionate about changing people’s lives for the better, we’d love to hear from you.

We have opportunities in Lancashire, Stoke, Wigan, Liverpool, Rotherham, Darlington, Redcar and Scotland. To apply please search for 'Young Ambassadors' on our website and select the advert for the location you are interested in. 

We are looking for young people who are local to one of our offices who match our organisational values: Compassionate, Determined and Professional.

Some examples of what you could get involved in are:

• Local outreach events such as stalls at colleges and Pride events
• Interview panels
• Administrative tasks to support the service
• 121 mentoring of 10-24 year olds
• Involvement in co-production events such as forums and groups on a local and organisational level

The salary is paid at the National Living Wage rate, depending on your age (under 18: £6.40 an hour, aged 18 - 20: £8.60 an hour, aged 21 or over - £11.44 an hour).

Please note that this role may close early should sufficient applications be received, so early application is advised.

Essential Skills:

You may feel that you lack the knowledge or experience to work for our organisation but we are keen for 16-25 year olds who live by our guiding principles to join our teams (we can teach you everything else!):

• Collaborative - We are outstanding team players
• Ethical - We are open, honest and transparent, we are powered by our integrity and principles
• Inspiring - We are exceptional communicators who empower our clients and each other to reach potential
• Resilient - We have a positive, solution focused “can do” approach
• Self challenging - We strive for personal excellence, outstanding service quality and continual service improvement

Please include in your application which service you'd be interested in working with - you can find which services are local to you on our website. 

Diversity Statement

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans.

As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. 

With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

About Us

Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.

At We Are With You, we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.

We provide a free and confidential service without judgement to more than 100,000 people a year.

We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.

We Are With You.

Are you a creative communicator with a flair for social media and content creation and a commitment to gender equality?

If so, this could be the role for you.

The Women’s Budget Group (WBG) is the UK’s leading feminist economics think tank, providing evidence on women’s economic position and proposing policy alternatives for a gender-equal economy.

Having been through a period of growth, our small team is expanding! You will lead on content for our website, newsletter and social media channels, helping us to reach new audiences and translate complex ideas into accessible and engaging short videos, infographics and other images.

WBG is committed to diversity and inclusion. We use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the disabled or Black, Asian, and Minority Ethnic candidate in order to diversify our staff team.

 Hours:  Currently 30 hours per week for full pay during a pilot of working a shorter week ending July 2024. (In some organisations this is the 4 day week but at WBG, 30 hours can be worked over 4 or 5 days per week with flexibility). In the event that the shorter working week does not become permanent, hours will be negotiable between 30 hours and 37.5 hours per week. We are happy to consider flexible working arrangements and invite job share applications. Some out of hours working will be required for which TOIL will be given.

Location: Hybrid London / remote.  The postholder must be resident in the UK with the right to work in the UK. Office is in Vauxhall, London. Post can be worked as office based or a mixture of office/remote working with at least two days per week in the office.

Duration: 18 month contract with potential to extend subject to funding.

Salary: £36,288 pro-rata (£29,030 for 30 hours) plus 5% pension contributions.

Line management: Reports to the Head of Communications and Public Affairs

FULL-TIME JOB VACANCY
SENIOR MANAGER, ANALYTICS AND INSIGHT
Development and Outreach Department
Multiple Office Locations Considered
Application Deadline: 4 June 2024

The Fundraising Systems & Data Analysis (FSDA) team of the Development and Outreach Department of Human Rights Watch (HRW) is seeking applicants for the position of Senior Manager, Analytics and Insight. The Senior Analytics and Insight Manager will be responsible for instilling a data-driven and data-informed culture to make evidence-based decisions, increase efficiencies, improve overall departmental return on investment (ROI), grow new fundraising streams, and achieve long-term profitability.

The Senior Analytics and Insight Manager will generate, improve, and analyze fundraising data, both quantitative and qualitative, from internal and external sources to produce strategic information that supports data-driven and informed decisions, tactics, and strategies that consistently maximize HRW fundraising results. This role will feed into both the quarterly reforecasts and annual budget data and supporting methodology and collaborating with the Finance team as needed for the Development department.

This full-time position will ideally be based in either the United States or Europe, preferably in one of the cities where HRW has an office and will report to the Managing Director of Fundraising Systems and Data Analysis based in London. The Senior Analytics and Insight Manager will manage at least one direct report.

The successful candidate may have the option to work remotely but is expected to work from the office 1-2 times a week. We aim to be as flexible and supportive as possible in both the recruitment for and onboarding of this position.

Responsibilities:

Product Management Oversight: 

1. Provide strategic, tactical, and operational planning of all Business Intelligence (BI_ Systems and tools utilized by the Development Department;

2. Implement and build the BI structure of the Development Department, working closely with CRM (Salesforce) team and working with vendors as needed to understand the desired outcomes;

3. Partner with the Training & Support team to promote user adoption of BI reports by developing and implementing communication plans, training campaigns, and incentives to encourage staff engagement and utilization;

4. Ensure effective coordination and change management with Training & Support, CRM and Digital products, IT, and fundraising teams;

5. Act as the subject matter expert for all areas of fundraising reporting and respond to escalated queries and reporting discrepancies from Data Analysis Officer;

6. Develop project management processes to support the prioritization of all analysis, data selection, integration, and reporting requests, ensuring the briefing processes are understood and developing a Service Level Agreement (SLA) framework as needed; and

7. Support on Data Integrations and Application Interface Programs (APIs), including any Extract Transform and Load (ETL) processes as needed, working with the Data Quality and Integrations Officer to develop these to meet “fit-for-purpose” requirement. Support both the CRM and Digital Product Managers as needed.

Data, Analysis and Reporting:

1. Support the development and implementation of the long-term data and insight strategy for HRW which improves data quality, deepens the department’s institutional memory, and aligns with the broader HRW data strategy;

2. Develop and present actionable insights, strategic recommendations, and business intelligence from analytical output to support strategic decisions for the Development team and on investments and benchmarking activities;

3. Deliver the data and insight strategy including activity reporting, financial forecasting, specialist report development, and ad hoc analysis projects and data selections, to increase understanding of activity, supporter and financial trends and making recommendations to leadership to deliver improvements;

4. Collaborate with the Marketing Team to create data selections including recommendations on which are the best targets for direct marketing campaigns, create segments according to strategically determined criteria, data model, and develop testing plans to yield statistically significant results;

5. Work with the Fundraising Systems and Data Analysis Managing Director to build tools and reports that allow for both the forecast and budget revenue projections to be provided with ease. Create multi-year fundraising projections per main channel and audience using historical data, statistical modelling techniques, and new initiatives;

6. Collaborate with the Finance team around both the production and validation of financial reporting, including budgeting, reforecasting, and income reporting in general for the Development D Ensure that the Marketing coding / attribution processes are clearly documented and any exceptions tracked with the Revenue Operations teams;

7. Ensure that the expenditure budget for the Development Department is managed and reported on effectively, capturing the planned spending across the different teams within the department, including reporting on the actuals and investigating any variances with finance and the budget holders as needed; and

8. Ensure that the Leadership Gift data reporting can occur, through development of advanced visualizations including dashboards and ensure that hygiene initiatives are followed by supporting both the Data Quality and Integrations Officer and Relationship Manage Work with Finance on the monthly reconciliation processes.

Leadership, Training, & Support:

1. Lead improvement projects that shape the department’s effectiveness, efficiency and data-driven decision making;

2. Serve as subject matter expert to both the CRM and Digital Product Managers as they proactively assess users’ evolving system needs, priorities, capacity, and workflows, and ensure reporting needs are well articulated to inform future technology enhancements; and

3. Teach and mentor Data Analyst and Data Integrations staff to grow their capabilities within the fundraising CRM, data, and operations field.

Other:

1. Carry out other duties as required.

Managerial Responsibilities: 

1. Provide leadership, motivation, and mentorship to the Data Analysis, Quality and Integrations team, setting clear expectations, performance objectives, and providing regular and constructive feedback;

2. Foster an inclusive, creative, and positive work environment, encouraging diverse perspectives and participation in diversity, equity, and inclusion efforts, while proactively addressing bias, discrimination, and microaggressions;

3. Model inclusive behavior and consistently adhere to HRW's internal values;

4. Incorporate diversity, equity, and inclusion values and initiatives into the work of the Data Quality and Integrations team; and

5. Collaborate with staff to develop initiatives aimed at movement-building and expanding partnerships with diverse clients, donors, stakeholders, and partners.

Qualifications:

Education: A bachelor’s degree or equivalent work experience.

Experience: A minimum of five (5) years of relevant experience working in fundraising data analysis or business data analysis is required. Knowledge and experience in nonprofit fundraising and marketing, preferably in a global INGO context with country-specific fundraising operations, is highly desirable.

Related Skills and Knowledge: 

1. Fluency in fundraising practices, terminology, technologies, channels, and compliance, and the ability to translate easily between fundraising end users and technology providers is required.

2. A critical thinker with the confidence to transform data and information into structured systems and reports is required.

3. Record of generating buy-in from, and exceeding expectations of, internal and external stakeholders is required.

4. Hands-on experience with data analysis, quality, cleansing, extracting, and validation (ETL) processes and tools is required.

5. Fluency in SQL or similar database query language is required. Experience with unstructured data is a plus.

6. Knowledge of both using and configuring Application Program Interfaces (APIs) to perform data integrations between multiple systems is required.

7. Strong understanding of Business Intelligence platforms, report and dashboard construction and data modelling and segmentation within the fundraising data context (Power BI or Tableau is Desirable) is required.

8. Hands on experience with working with INGO CRM systems is required. Salesforce experience is desirable.

9. Excellent verbal and written communication skills in English, and the ability to present complex issues in a clear, concise and persuasive manner to business and technical professionals, and to staff for whom English is not their first language is required.

10. Ability to work collaboratively and build trust with diverse stakeholders globally, including staff for whom English is not their first language, is required.

11. Strong understanding of nonprofit fundraising processes, strategies, and best practices is required.

12. Experience in vendor management is desirable.

13. Detail-oriented with excellent problem-solving and troubleshooting skills is required.

14. Ability to work collaboratively with diverse stakeholders and teams is required.

15. Strong project management skills and the ability to manage multiple priorities is required.

16. Demonstrated experience managing teams ensuring motivation and high-performance levels is required.

17. Demonstrated ability to manage multiple priorities and work in a fast-paced environment is required.

18. Advanced knowledge of Microsoft Office software, particularly Excel, is required.

Salary and Benefits: HRW seeks exceptional applicants and offers competitive compensation and employer-paid benefits. HRW offers a relocation assistance package and will assist employees in obtaining necessary work authorization, if required; citizens of all nationalities are encouraged to apply. If this position were to be based in the United States, the salary range would be USD 88,000-96,000. Salary ranges outside of the United States vary based on location.

How to Apply: Please apply immediately or by 4 June 2024 by visiting our online job portal at HRW official website and attaching a letter of interest and a CV or resume. No calls or email inquiries, please. Only complete applications will be reviewed and only shortlisted candidates will be contacted.

If you are experiencing technical difficulties with your application submission, or if you require a disability-related accommodation e-mail us. Due to the large response, application submissions via email will not be accepted and inquiries regarding the status of applications will go unanswered.

Human Rights Watch is strong because it is diverse. We actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply. Human Rights Watch does not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, sexual orientation, or criminal record. We welcome all kinds of diversity. Our employees include people who are parents and nonparents, the self-taught and university educated, and from a wide span of socio-economic backgrounds and perspectives on the world. Human Rights Watch is an equal opportunity employer.

Human Rights Watch is an international human rights monitoring and advocacy organization known for its in-depth investigations, its incisive and timely reporting, its innovative and high-profile advocacy campaigns, and its success in changing the human rights-related policies and practices of influential governments and international institutions.

Through the partnership of Macmillan Cancer Support, Self Help UK and the Nottinghamshire Integrated Care System, the Macmillan Beyond Dagnosis service delivers support for people affected by cancer, as well as facilitated access to voluntary and community sector cancer specific support and wellbeing interventions across Nottingham and Nottinghamshire. Support and interventions will be identified using electronic health needs assessments (eHNA’s) and personalised care and support planning. This will provide a structured and clear ongoing support plan for those living with and beyond cancer which are integrated with primary, secondary and community clinical care pathways.

The aim of the service is to provide an improved experience for patients beyond their interactions with clinical services by contributing to the overall holistic approach to supporting people living with and beyond cancer. This will integrate the ‘beyond medicine’ approaches offered by the Voluntary and Community Sector (VCS) into existing and developing cancer pathways.

The Macmillan Beyond Diagnosis Service also includes the NUH Cancer Prehabilitation service, where we provide the Beyond Diagnosis model through the Social Prescriber Link Worker role.

Mental Health Matters Wales is one of Wales’s leading mental health charities. We are an ever-growing charity with big ambitions. We need a wide, diverse and range of experience and skills in our team. Our team members are our number one resource. We do our upmost to ensure individuals feel respected, valued, and cared for, by enabling career success through the provision of unique opportunities to thrive and foster an inclusive workforce which embraces our shared set of core values based on character, relationships, and giving back to the communities where we work.

If this sounds like an organisation you would like to join and become part of a dynamic staff team to lead the way in supporting the improvement of social, emotional and physical wellbeing needs of the population across communities in Wales, then Mental Health Matters Wales is the organisation for you!

The aim of the post is to work alongside the Parent Peer Advocate to improve and enhance the West Glamorgan regional advocacy network by creating a new form of peer advocacy and peer support for parents who are going through the child protection process, statutory assessment and/or the looked after children system within the Neath, Port Talbot and Swansea area.

Main Duties

⦁ To work as part of a team working with parents who are going through the child protection process, statutory assessment and/or the looked after children system within the Neath, Port Talbot and Swansea area.

⦁ Provide support, to parents which may include accompanying clients to a range of meetings, or support in writing letter/telephone calls to represent and/or negotiate on their behalf as requested.

⦁ Providing clients with information, resources and signposting to other organisations/agencies and when necessary making onward referrals. 

⦁ Provide befriending and mentoring support based on a supportive working relationship with parents within a professional remit.

⦁ Motivating and/ or encouraging parents to achieve relevant goals and outcomes. Help to raise the confidence and self-esteem of the parent.

This is a key new role in the Grants, Community and Corporate Partnerships Unit to help maximise corporate and community partnership opportunities and help scale up this growing income stream for future years.  This locally based role will support current partnerships (including golf clubs, churches, schools and local corporates) as well as scoping new opportunities across Surrey. Representing Eikon in person at events, meetings, exhibitions as well event coordination are important components of this the role. We are a diverse, highly experienced team who share a passion to support the wellbeing and mental health of young people across Surrey.

Responsibilities

1. Account Management

• Day to day/ support account management of select corporate and community partnerships. This will be agreed with their manager per partnership (who will retain leadership), but could include:
  • General stewardship including thanking and recording information on our CRM database (Donorfy) and shared drives.
  • Representing the unit at local level events and/ or delivering marketing materials to community partners.
  • Regular communication including calls, meetings and sharing reports, presentations and other updates
• Being key relationship holder for select local corporate partnerships and community groups such as primary schools, churches, supermarkets, amateur sports clubs
• Database admin including checking opportunity pipelines and reporting requirements 
• Supporting individuals from companies or community groups to fundraise for us

2. Income generation

• Mapping (desktop research) of corporate and community opportunities across Surrey to support unit’s business development plans
• Management of a pipeline of golf clubs, making timely approaches to help the unit secure new captains’ charities
• Support role on larger corporate and community partnership pitches. 

3. Event support

• Event management and/ or support for events across the unit. 
• Represent Eikon at local external events such as conferences, expos, fetes and fairs.
• Actively seeking prize donations for auctions, raffles and events
• Attending community led fundraising events such as quizzes or mufti days run by corporate & community organisations.

4. Marketing, Communications and relationships

• Support and liaise with the Marketing and Communications team to deliver relevant and effective content and materials as well as maximising social media opportunities for corporate and community groups
• Coordinate bespoke mass communications to corporate and community groups e.g. appeals, reports and updates.

5. Strategy

• Contribute to Development Team strategies, annual plans and budgets

6. Staff management

• Take part in regular supervision and team meetings.
• No line management requirement

7. Quality and standards

• Ensure all staff and volunteers understand and deliver within Eikon’s safeguarding policies and practices when taking part in fundraising activities.
• Ensure all activities follow the relevant Fundraising Codes of Practice and Eikon’s Ethical Fundraising Policy.
• Prepare relevant Partnership Agreements and Commercial Participator Agreements.
• Carry out risk assessments for all activities for which you are responsible.
• Carry out required due diligence on new corporate opportunities and ensure the company’s values do not conflict with the values or ethical policy of the charity.

8. Finance and resources.

• Operate within organisational approved budgets, policies and procedures.

9. Other responsibilities

• Keep abreast of sector trends and opportunities.

We are a faith-based charity, creating safe homes and communities for over 100 homeless men & women across South Yorkshire and North Derbyshire

Applicants must be flexible to work at any of our project sites in Rotherham, Chesterfield and Shirebrook areas although preferences will be considered if regular shift patterns are available. 

Day, night and weekend shifts are available on a relief, holiday cover basis. 

Do you want to work alongside people with complex needs and do you have a heart for the vulnerable? Candidates' ethics and values must be in keeping with the Christian faith. 

If this is you, then we would like to hear more about you. 

Development / Fundraising Assistant
Hours: Minimum 30 hours per week, with flexibility to increase to 37 hours per week. (Some evening and weekend work required in line with fundraising events).
Salary: £24,031 - £25,863 per annum FTE (£19,484.59 - £20,970 pro rata for 30 hours per week) dependant on skills, experience and knowledge
Contract: Permanent
Base: Osney Mead, Oxford, Frequent travel within Oxfordshire and Berkshire required.

Who we are, and what we do

• We’re Oxfordshire Mind, the mental health charity, operating across Oxfordshire and Berkshire West
• We won’t give up until everyone experiencing a mental health issue gets both support and respect

Why work for us?

• We offer a friendly working environment and are committed to staff wellbeing
• We are devoted to equity, diversity, inclusion, and equality, with staff working groups and support groups
• We are an Oxford Living Wage employer

Here is a taste of what we offer:

• Generous holiday allowance, 28 days plus 8 bank holidays, increasing after 5 years
• Pension scheme
• Flexible working including; hybrid working, part time, compressed hours
• Ensuring growth and development of our people along their career journey
• Free support package from Health Assured for you and your family
• Great discounts and cash back card schemes

What will you do?

This role is a fantastic opportunity for someone looking to learn and grow within the Fundraising sector.

This is an integral part of the development team, providing essential support across various fundraising initiatives and providing excellent supporter stewardship (nurturing our supporters/fundraisers on their journey with us). This is to maximise income and encourage supporters to remain engaged with our charity.

You will represent the charity at various events, meetings and networking opportunities to build opportunities with supporters to help them reach their fundraising potential!

What’s essential?

• Strong administration skills to maintain the Customer Relationship Management system (CRM) and previous experience of CRM systems.
• Excellent customer service and relationship/interpersonal skills.
• Proactive and solutions focused approach to work.

Key responsibilities:

• Supporting Fundraisers throughout their journey with us (stewardship) such as but not limited to; send materials to fundraisers such as t-shirts, and certificates, making calls/thank you calls, sending letters to event supporters.
• Attending events and assisting with activities on the day.
• Responding to supporters’ queries and requests, providing email cover across multiple inboxes.
• Help support content for communications/marketing.
• Help support the team identify fundraising opportunities.
• Maintain, develop and update the Customer Relationship Management system (CRM) system and in turn become the team's champion/subject expert.

Who you are
Open - Are you open to help people realise their potential?
Together, partnership - Are you a team player?
Responsive - Are you a good listener?
Independent - Do you have the confidence to speak out fearlessly?
Unstoppable – Do you have a positive, never give up attitude?

If this sounds like you, we want to hear from you!

Closing date: This post will close as soon as a sufficient number of applicants have been received.
Shortlisting date: TBC
Interview date: TBC
Interview location: TBC

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief.

Oxfordshire Mind is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. We therefore require a Disclosure and Barring Service check, for all our roles. The level of which will vary depending on the nature of the role.

No agencies please.

Location: 2wish currently offers a form of hybrid working and this will continue for the foreseeable future. This post is predominantly home based, with regular travel across the area you reside in and some travel to our Head Office in South Wales

Hours: Full-time, 37.5 hours per week. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual Leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

Context of role:

2wish supports anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We are a largely self-funded charity providing support across Wales and more recently, in the bordering counties with England. Our support team works very closely with our fundraising team to increase income but also to raise awareness of the work of 2wish.

This is a unique opportunity for two individuals to raise awareness of the charity, building it’s profile and engaging communities across the English counties that border Wales. It will involve helping to organise fundraising events, working with volunteers and encouraging community fundraising opportunities.

Main duties:

• To help raise awareness of 2wish and the work we do in England
• To work alongside the support team in England, Phase I and to build on the reputation of 2wish
• Research, approach and engage community groups and local supporters using mechanisms for engaging their support to develop additional sources of income
• To liaise with the public in England, Phase I who are fundraising for 2wish
• To support the delivery of community and corporate events, and monitor the income raised
• To attend community and networking events where necessary
• To actively participate in and collaborate on financial planning for England, Phase I as a business unit during regular fundraising meetings
• To submit an annual business plan and budgets for the England fundraising team
• To submit monthly and annual reports to the Fundraising Manager as required and work to monthly targets
• Supporting the 2wish Fundraising Team with events and community fundraising
• Working with the Volunteer Coordinator to identify and secure volunteers and ambassadors, meeting them regularly and maintaining engagement
• Maintain relationships with all donors including attending cheque presentations
• To work flexibly, travel, and make overnight stays when required
• To attend weekend and evening community events in support of the charity when required
• A ‘hands-on’ and ‘can-do’ attitude
• Contribute on the social media platforms maintained by 2wish

General

• To be responsible for organising own work agenda, time management and administration
• To maintain a high degree of confidentiality in accordance with the charity’s policies
• To work as part of a team
• To attend meetings as necessary - both virtually and in person
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake training to update skills as necessary
• To contribute to the evaluation and monitoring processes to ensure effectiveness of services and activities provided
• To adhere to all health and safety procedures with regards to working off site
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role

It is the nature of the work that tasks and responsibilities are, in many circumstances, unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks which are not specifically covered in their job description may have to be undertaken. You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to an enhanced DBS check.

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health service in Slough. No personal care or experience is required, just the right values.

£18,720.00 per annum, working 30 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

Building supportive, trusting relationships with customers and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
Assisting in the recording and reporting of customer incidents
Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
Developing productive relationships with partner organisations to improve service outcomes
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Involving customers in the design, development and delivery of the service
Encouraging and enabling tenants to pay their rent and avoid personal debt
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
Being responsible for the handover of key information between shifts
Adhering to all other Look Ahead's policies and procedures
Engaging in learning and development activity to increase knowledge and skills
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:

Essential:

NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience
About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Job Description

Voluntary Action Harrow is looking for a Health Inequalities & Community Engagement Officer to work within our Stronger Communities team. Stronger Communities aims to remove barriers to accessing healthcare, increase community engagement and co-production and reduce health inequalities in the borough of Harrow. We are particularly interested in increasing engagement from communities in deprived areas and encouraging applications from those who might be under-represented in our work.

Responsibilities

• To create and share accessible information resources for community groups and individuals.
• To manage and update social media channels and our easy-to-use website, creating accessible graphics that help promote the work we are doing.
• To deliver and attend community events, aiming to raise awareness about health issues and making sure communities have access to accurate information.
• To carry out light-touch research, so we are able to feed-back the views of communities to policymakers. .
• To develop positive working relationships and clear communication with other local voluntary & community sector (VCS) organisations and healthcare providers.
• To help other VCS organisations improve awareness and engagement of health inequalities and disparities.
• To organise and support representation at community meetings, forums and networks, encouraging attendance.
• To develop and deliver on-the-ground awareness, focusing on areas with high footfall, such as train stations, supermarkets etc.
• To utilise and support management of volunteers in the facilitation of role.
• To support the creation of reports, presentations and feedback
• To support and communicate campaigns through newsletters and communication channels.
• To build and maintain relationships with people from different communities who are willing to share their stories to be used as case studies to promote our work.
• To maintain and update records on our database.

Skills, Competencies and Behaviours

• Ability to carry out community outreach/engagement work within different communities
• Ability to work to address health inequalities
• Can communicate and engage with individuals from varied backgrounds
• Demonstrates strong management of stakeholder relationships
• Can collate, analyse and interpret information from communities
• Can use social media in a project or work-related setting.
• Previous experience using the following, or programs/platforms similar to them: Google workspace and docs, Canva, Wordpress.
• Demonstrates strong administrative skills and abilities
• Can turn activities and services into compelling content, with engaging calls to action.
• Ability to adjust to the ever-changing needs of the organisation, different priorities and multi-task efficiently.
• Can identify key stakeholders and conversations where we can engage so as to better showcase our work and expand our reach.
• Resourcefulness to work with a limited budget.
• Ability to take the initiative to develop this role and make the most of the opportunities available.
• A keen eye for detail

Who are we?

Voluntary Action Harrow Co-operative work with the local community providing information, training and guidance.

Based in Harrow, we are a not-for-profit co-operative owned by our workers. We have in-depth knowledge of the local area and of who’s doing what. Our members collectively have over 35 years’ experience in the voluntary, community and social enterprise sector, specialising in capacity building in a variety of different organisational development areas.

We’ve worked with a diverse range of local organisations, from small community groups, to regional and international charities. We also run, manage and co-ordinate projects, working with local people and groups to help them make a difference in their local community.

Support available to the successful candidate

You will be working within the Voluntary Action Harrow Stronger Communities Team, who hold a huge amount of knowledge and have good relationships with charities and community groups across Harrow.

Voluntary Action Harrow Co-operative aims to be an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

This role description can be requested in large print.

Deputy Bookshop Manager (Bloomsbury) (TRD4674)

Location: F8081 Bloomsbury

Hours: 24 hours per week

Salary: £18,174 per annum (£15,426 basic plus £2,748 inner London Weightings)

Job Type: Open ended

Closing Date: 26 May 2024

About Us

Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

Oxfam Purpose

To work with others to overcome poverty and suffering 

Trading Purpose

To make as much money as possible to overcome poverty and suffering

About our Oxfam Shops

Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.

The Role of our Deputy Shop Managers

Commercially aware and constantly looking for new business opportunities, deputy shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business.

The role of the deputy shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence. 

Often the only paid member of staff, our managers and deputy managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day.

Our Values and Commitment to Safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

Key Skills and Competencies required

• Ability to support development and maintenance of successful, inclusive and diverse team who are able to maintain day to day activities of the shop.
• Some commercial awareness with ability to support effective retail processes and strong merchandising
• Ability to work collaboratively with the Shop Manager, and to build positive relationships with other colleagues. provide excellent customer service, and engage with local community and other civil society organisation
• Ability to demonstrate resilience to everyday pressures that come with the role and manage conflicting demands seeking appropriate support, advice and guidance when needed.
• Numerate and financial literate, able to interpret basic financial reports, monitor budgets and maintain shops administrative systems.

How to apply 

As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.

For full information surrounding DBS and the vacancy, please view the full job description. 

A thriving diverse Oxfam:

 It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

 To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.

Are you a good communicator with an understanding of the issues affecting carers? Do you have strong emotional resilience and a desire to help others? Do you enjoyed a busy and rewarding working environment?

We have an opportunity to work for our Adult Carers Team as an Adult Carers Support Advisor. You will provide emotional and practical support to Adult Carers in the London Borough of Bromley, aligned and working closely with the integrated care networks.

• To offer emotional and practical support to build resilience for carers on a one-to one basis.
• To provide support face to face, over the phone and in group settings.
• To develop and run local support groups.
• To actively target those carers facing multiple issues, most likely to fall into crisis
• To support carers to access and where appropriate complete Carer’s Assessments
• To build and maintain a network of contacts with local service providers
• To organise and participate in training events for carers and professionals.
• To organise and participate in events for carers and or to raise awareness of carers needs, such as but not limited to Carers Week and Carers Rights Day
• To run an active caseload within the KPI requirements of the Bromley Well contract.
• To input cases on to the Charity log system accurately
• To ensure that services are accessible to carers.
• To participate in the provision of news and the production of the Carers newsletter
• To collaborate with other Bromley Well partners, including Mencap/MIND etc. to ensure effective appropriate referral pathways for quality service provision.
• To abide by and take part in the development and review of policy and procedure for the Carers pathway.
• At all times to maintain the professional integrity and reputation of the Charity and represent their main interests in any dealings with other bodies, groups and individuals.
• Attend staff meetings, supervision and organisational events as required.
• Collect case studies to help demonstrate AGE UK Bromley and Greenwich’s Adult Carers Support service’s impact.
• To undertake any other duties commensurate with the purpose and remit of the post.
• Undertake out of hours and weekend work as the role requires for which TOIL will be granted

If you think you are able to make a difference to the lives of adult carers, we would love to hear from you. For further details please read through the job pack and apply via our website.

We are looking for a reliable and committed person to be part of our team of advisors providing information, advice and emotional support to carers, working collaboratively with colleagues and other organisations to achieve this.  Experience of providing such support is essential and prior working with carers desirable.

The work is primarily telephone based, but there are times when face to face support is required.The role may also include undertaking talks and presentations to both promote and raise awareness of the service and our organisation.

The Role

The purpose of this role is to ensure that unpaid carers have access to the information and advice they need when they need it and to help them carry on caring for how long as they wish to do so whilst looking after their own health.

Main duties

(i) To be the first point of contact for all unpaid carer wishing to access a service provided by Carers in Hertfordshire

(ii) To identify carers’ needs and provide information, advice and support to unpaid carers, primarily by telephone and email

(iii) To support unpaid carers with advice through case work and to manage own caseload, prioritising cases as appropriate.

(iv) To contribute to capturing unpaid carers’ experiences through careful record-keeping using organisational systems.

(v) To source, collate and maintain organisational knowledge of local and national service provision appropriate to unpaid carers’ needs.

(vi) To attend some meetings and events for unpaid carers.

(vii) To support the early identification of unpaid carers through the maintenance of collaborative relationships with other service providers and the provision of information on unpaid carers’ issues to Carers in Hertfordshire’s provider networks. 

(viii) To ensure unpaid carers are aware of all Carers in Hertfordshire services and can use them, according to their wishes.

Closing Date: Monday 13th May 2024 9am

Interview Date: Thursday 23rd May 2024