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Resolution Team Leader
We are seeking an experienced Resolution Team Leader to lead a high performing team, delivering fair, timely complaint resolutions and driving service improvement.
Position: Resolution Team Leader
Salary: £42,149 per annum London weighted or £37,573 per annum regional
Location: London Stratford or Manchester Trafford with hybrid working
Hours: Full time, 35 hours per week
Contract: Permanent
Closing Date: 24 April 2026
Interviews: 30 April 2026, face to face
About the role
This is a key leadership role within a customer resolutions function, focused on delivering high quality complaint handling and improving the overall resident experience.
You will lead a team responsible for managing complaints with professionalism, empathy and efficiency, ensuring compliance with internal standards and regulatory expectations.
Key responsibilities include:
About you
You will bring strong leadership experience within a customer service or complaints environment, along with the ability to manage sensitive situations with confidence and professionalism.
You will have:
About the organisation
This organisation is one of the UK’s leading housing providers, supporting hundreds of thousands of residents across multiple regions. With a strong focus on quality, inclusion and sustainability, they are committed to delivering excellent services and creating positive outcomes for the communities they serve.
They offer a supportive and inclusive working environment alongside a comprehensive benefits package, including a generous pension contribution, annual leave entitlement, wellbeing support and opportunities for professional development.
Other roles you may have experience of could include:
Customer Relations Manager, Complaints Manager, Customer Experience Manager, Service Delivery Manager, Housing Customer Services Manager, Casework Manager, Customer Operations Team Leader
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments across eight Royal Parks in London. These include Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent’s Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our Royal Parks and public spaces are among the most visited attractions in the UK, welcoming tens of millions of visitors each year.
We are looking for a Team Leader to join us on a full-time, fixed term contract basis until October 2026 working 40 hours per week, working at The Courts at Hyde Park. It is a requirement that at least one weekend day is worked per week.
The Benefits
This is a rewarding opportunity for a leisure, hospitality or service industry professional with high-volume experience to join our exceptional organisation as we continue to make a positive difference to the lives of people across London.
You’ll have the chance to grow and develop your career amongst some of London’s most iconic outdoor spaces, enabling sporting activities for individuals and communities who cannot access facilities elsewhere.
As such, you’ll have the chance to make a positive impact whilst growing and developing your skills, safe in the knowledge that your work will do genuine good and support innumerable people.
The Role
As the Team Leader, you will ensure that members of the public, groups and teams can enjoy tennis facilities across Hyde Park.
Providing operational shift leadership to a team of Operations Assistants and other staff, you will work across our tennis and padel facilities.
You’ll ensure all activities run smoothly and safely, championing excellent customer service and health and safety at all times. Supporting your team and colleagues, you will prepare facilities for daily use and special events, contributing to a positive, well-managed environment for both customers and staff.
About You
To be considered as the Team Leader, you will need:
We want to put everyone in the best possible position to succeed and use Recite Me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.
So, if you are interested in this unique opportunity as a Team Leader, please apply via the button shown. Successful candidates will be appointed on merit.
We provide free access to London’s beautiful, natural and historic green spaces, to help improve everyone’s quality of life and wellbeing.

The client requests no contact from agencies or media sales.
Team Leader
Location: Queen Elizabeth Hospital, Stadium Rd, London SE18 4QH, UK
Contract type: Full time – permanent
Hours & work pattern: Full time, 37 hours per week including regular weekend and evening working and shift patterns covering hours of 9.00am - 9pm.
Salary: £38,424 per hour
About Us
Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our ‘3Ps’.
We do this in two ways. We improve lives on the frontline through public service delivery, and we use our knowledge to influence and improve the systems that support people.
With the heart of a charity and the mindset of a business, we are uniquely placed to deliver meaningful change.
Redthread is a hospital-based youth work service, working alongside NHS staff and partners in emergency departments. Our specialist youth workers support young people at moments of crisis, helping them move towards safer and more positive futures.
We provide long-term, holistic support, working with young people across all areas of their lives.
About the role
As Team Leader, you will oversee Redthread’s delivery at Queen Elizabeth Hospital, Woolwich, alongside any associated community work in the local area.
You will lead the Youth Violence Intervention Programme within a healthcare setting, supporting young people aged 11 to 25 who attend hospital following an incident of violence, or where there are concerns around exploitation or extra-familial harm.
You will manage and support a team of Youth Workers, ensuring the service runs effectively and delivers meaningful outcomes. This includes direct work within the hospital and continued support following discharge, helping young people access the support they need in a way that works for them.
Key responsibilities
What you’ll bring
We aim to review applications as quickly as possible. However, due to the volume of interest we receive, we may not be able to contact all applicants individually. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful this time.
At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.
Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked. Please note, we will conduct an online search as part of our due diligence. checks for successful candidate(s). This will involve a search of all publicly available information online and in social media.
To Apply
If you feel you are a suitable candidate and would like to work for Catch22, please click Redirect to Recruiter to be redirected to our website to complete your application.
We're looking for a kind, compassionate and resilientTeam Leader to join ourLearning Disabilities Social Care Service in Newham. No personal care experience required, just the right values.
£32,164.00 per annum, working40 hours per week.
Our benefits include:
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Develop key business relationships with all appropriate relevant customers/external parties
to ensure service delivery excellence and maximise new business opportunities in own
patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that
support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the
Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Plan and organise staffing and resources to ensure cost effectiveness and maximise positive outcomes for customers.
About you:
- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure
their judgement
Essential:
- Educated to degree level or equivalent
Desirable:
Other relevant professional memberships and/or specialist qualifications are desirable
We have a strong social purpose, and we live and work by our values:
Team Leader - Carer Peer Support (Adult Mental Health)
£34,101 FTE, pro rata 28 hours per week, great benefits!
We are looking for someone to join our local, independent Carer-led charity, someone who has their own personal story of caring, able to use that lived experience as well as their professional skills and knowledge to help others. The postholder will collaborate extensively with our funding partner, South West London and St George’s Mental Health NHS Trust, as well as other charity delivery partners to improve the identification of, and support for, unpaid family and friend Carers of adults with mental health needs. The work may also involve identifying children and young people in caring roles and brokering access to our Young Carers Support team.
As well as leading a small, part-time team of Carer Peer Support Workers, you will work alongside them, providing front-line, individual and group dedicated support (practical, social and clinical interventions). As well as coordinating services to assist Carers with their own wellbeing needs, you will enable Carers to provide well-informed care for their friends and family. You also will be our representative for the MH Trusts’ Triangle of Care Steering Group.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Hub Team Leader to join the Victim of Terrorism Unit team in our national hub for 37.5 hours a week.
Do you want to lead a team and make a difference to victims and survivors of terrorism? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
About the role:
As a Hub Team Leader you will ensure the delivery of excellent services to victims, both adults and children and young people, in accordance with the service specification and performance targets. You will support and manage operational staff, to ensure that the overall objectives of supporting clients is achieved.
You will work collaboratively with the Operations Manager/ Management Team, to achieve the implementation of the business plan and the development of the service to maximise positive outcomes for clients.
Youwill focus on performance management of direct line reports including the allocation/auditing of cases; collation of service performance reports; measuring KPIs; setting performance targets and undertaking quality compliance. This role will also lead on the development and delivery of training and information packages to a wide range of audiences and will be responsible for managing some of these key relationships.
You will help to support the Operations Manager in delivery of training and information presentations across a range of stakeholders both in person and online. This may require substantial travel and overnight stays
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Recovery Support Team Leader
Location: London
Salary: £30,082
Vacancy Type: Permanent
About The Role
The Recovery Support service is available to current or former Forward Trust clients who are on a substance misuse recovery pathway, making good progress within the Forward Trust towards their personal goals, and coming to the end of their current treatment pathway.
While Recovery Support is not exclusively for clients who are abstinent, clients will need to be in control of their drink and/ or drug use, and not be chaotic in their using i.e. heavy drinking, antisocial behaviour, daily/binge using of either drugs or alcohol (especially main substance/s of choice).
Roles Responsibilities
The Team Leader will be based within the central Recovery Support team. The Team Leader will be responsible for co-ordinating all recovery support functions across Forward Trust’s substance misuse services into a coherent and effective service that offers inspiration and a structured pathway to recovery for service users, as well as supporting to develop our peer led network called Forward Connect. The Team leader will also support with the delivery of the peer mentoring strategy in their allocated geographical areas.
The aim of the role is to have a robust recovery support service integrated into all services, promoting and modelling the organisations values and ethos, supporting service users to further develop their recovery and lives, whilst bringing visible lived experience to all including staff via a range of recovery support interventions.
The role is Hybrid but regular travel is required to London and Surrey prison and community projects as well as visits to national Forward Trust projects. This role will require occasional cover of weekend and out of hours shifts in this area. Travel will be covered by The Forward Trust to any areas outside of your base unit and ideally you should be based within the London or Surrey areas.
The Team Leader will be responsible for co-ordinating all recovery support functions across Forward Trust’s substance misuse services into a coherent and effective service that offers inspiration and a structured pathway to recovery for service users, as well as supporting to develop our peer led network called Forward Connect. The Team leader will also support with the delivery of the peer mentoring strategy in their allocated geographical areas.
All prison-based roles will require enhanced DBS and HMPPS security vetting. Please note this process can take up to 4-12 weeks. All offers are subject to receiving both HMPPS vetting and DBS clearances.
Checks will require you to provide information on the below:
The Ideal Candidate
We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits:
To Apply
If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.