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We are looking for two passionate Team Leaders to join our new Wigan Crisis Space service and support local residents experiencing emotional distress and mental health challenges.
Wigan Crisis Space is a new service providing a safe space for those in distress and struggling with unwanted thoughts and feelings. Looking to improve mental health and wellbeing, we connect individuals to a range of services to reduce low mood, anxiety and loneliness, develop new skills and ensure their voice is heard.
As a Team Leader, you will combine strong leadership skills with a caring and supportive approach. You will have a good understanding of mental health and the impact it can have on people's lives, alongside the ability to lead and develop a team delivering high-quality support.
You will have a proven track record of working effectively with individuals and their families, contributing to service development, and supporting colleagues to learn and grow. You will be a self-starter who is confident in helping to shape and develop a new provision within the local community.
Main Responsibilities
• Lead and line manage a small team of Support Time Recovery (STR) Workers to deliver a safe, effective and responsive service.
• Support STR Workers with goal setting, safety planning and interventions, providing guidance and advice on safeguarding matters and working closely with the Service Manager on complex cases.
• Develop and maintain knowledge of local services and organisations that can provide support to improve wellbeing.
• Ensure regular and robust case recording and risk management in line with quality standards.
Benefits
• 25 days annual leave (pro rata for part-time employees), increasing by one day each April up to a maximum of 30 days, plus bank holidays.
• Up to 6% matched pension contributions.
• Flexible working arrangements, with the right to request flexible working from day one.
• Enhanced paid sick leave and family leave provisions.
• Eye care vouchers and winter flu jab vouchers.
• Cycle to Work scheme.
• Ongoing training and professional development opportunities.
Role Details
• Salary: Starting at £28,884 FTE per annum, rising to £31,698 FTE per annum (£23,419.45 to £25,701.08 per annum for 30 hours per week).
• Location: Wigan Crisis Space, Crompton Street, Wigan, WN1 1YP. Office-based and wheelchair accessible.
• Hours: Part-time, 30 hours per week. Working late afternoons and evenings, with weekend working on a rota basis.
• Contract: Permanent.
Find Out More
Interested in learning more about Wigan Crisis Space and what it's like to work within the service?
We are holding an informal online drop-in session where you can meet the Service Manager and Operational Manager, learn more about the role and the service, and ask any questions you may have before applying.
• Date: Tuesday 1 September 2026
• Time: 3:00 pm
• Location: Online via Microsoft Teams
• Joining details are available on the Family Action vacancy webpage.
No booking is required. We would be delighted to meet anyone interested in joining the team and learning more about the service.
About Family Action
Wigan Crisis Space is delivered by Family Action, a national charity that works from the heart of local communities. For more than 150 years, we have supported people through change, challenge and crisis, providing practical, emotional and financial support to families, children, young people and adults across the UK.
We are a forward-looking, ambitious and people-focused organisation, committed to continuous improvement, mutual respect and excellence in all we do.
How to Apply
• Click the Apply button below. You will be redirected to the Family Action vacancy webpage to complete your application.
• Closing Date: Sunday 6 September 2026 at 11:59pm.
Interview Date
In-person interviews are scheduled to take place on Monday 14 September 2026.
For Direct Queries
If you would like to discuss any aspect of the role, the selection process or flexible working requests, please visit the Family Action vacancy webpage for the hiring manager's contact details.
Our Commitment to Equality, Diversity and Inclusion
We are committed to building a diverse workforce and welcome applications from all sections of the community. We particularly encourage applications from people from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates.
We are happy to consider reasonable adjustments throughout the recruitment process and in the workplace. Candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse reasonable travel costs for candidates invited to attend an interview in person.
Registered Charity
501 - 1000
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.
The client requests no contact from agencies or media sales.
Thank you!
Team Leader
Location: 17 Mann Island, Liverpool L3 1BP, UK
Salary: up to GBP 38,000 - yearly
Vacancy Type: Full time (37 hours per week) - permanent
Company Description
Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.
We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.
The Catch22 Employability division provides skills and employability provision on a range of programmes, both public and corporate funded. We pride ourselves on supporting the most disadvantaged in society to improve their prospects resulting in improved social mobility and sustainable positive change.
Job Description
As a Team Leader on our Liverpool Connect to Work programme, you will lead the delivery of a high-quality, person-centred employability service in line with supported employment (SEQF) fidelity models (this role is often referred to as a service manager position).
This role focuses on enabling people with disabilities, learning difficulties/disabilities, neurodiverse conditions, mental health challenges or individuals from disadvantaged and complex backgrounds to prepare for, secure and sustain meaningful paid employment aligned with their goals, while promoting inclusion, independence and long-term wellbeing.
You will manage and develop a team of Employment Specialists, ensuring excellent service delivery, strong performance and positive participant experiences. The role is to motivate and support a dedicated and professional operational team to deliver a high-quality service in line with SEQF fidelity, drive referrals, support participants to achieve their employment aspirations, meet performance expectations, ensure compliance across all requirements and achieve high levels of service standards and accreditations, while contributing to the wider organisational growth strategy.
Key duties:
- Lead a team to deliver person-centred employability support that helps people achieve sustainable employment, education and training outcomes.
- Drive service quality, performance and compliance, ensuring delivery meets contractual requirements
- Develop strong relationships with employers, commissioners and partner organisations to create opportunities and maximise positive outcomes.
- Coach, support and motivate staff to achieve their potential, embed best practice and contribute to Catch22's mission of creating positive social change.
Qualifications
We will need you to have:
- Five GCSEs or equivalent at Grade C/4 or above
- Relevant professional qualification relevant to employability or a related field
- Operational Management experience in performance driven SEQF, IPS or ‘Place, Train and Maintain’ employability services
- Experience of working with commissioners / external partners
Desirable Criteria:
- Understanding of welfare benefits and employment legislation
- Knowledge of SEQF fidelity scale
- Experience of leading service improvement or quality assurance activities
Benefits
- Accredited SEQF level 3 qualification - delivered by The Busy Group
- 28 days annual leave + bank holidays, rising to 33 days with service.
- Pension scheme with matching contributions of up to 4%
- Access to discounted shopping opportunities and employee assistance programme
Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.
We aim to review applications as quickly as possible. However, due to the volume ofinterest we receive, we may not be able to contact all applicants individually. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful this time.
At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.
Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.
To Apply
If you feel you are a suitable candidate and would like to work for Catch22, please click apply to be redirected to our website to complete your application.
