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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Assist Team Manager is responsible for the end-to-end delivery of operational advice service contracts managed by Auriga and is responsible for effectively managing individual and team performance.
Responsibilities:
Management: You will line manage a team of direct reports, including setting clear objectives aligned to corporate strategy, conducting performance reviews, dealing with HR issues, providing support, coaching and technical supervision.Identify training needs and provide opportunities for team members to develop their skills and knowledge
Performance monitoring: Drive your teams individual and overall performance through monitoring, training, coaching and where needed the implementation of performance improvement plans.
Resource Planning: Optimising resources in the Assist team, to ensure high quality, efficient and a cost-effective service. Effectively forecast the required FTE to achieve contractual requirements and assign tasks and monitor to ensure completed in a timely manner.
Culture: Create a positive and engaging work environment that motivates team members to perform at their best
Contract Management: Contract delivery and onboarding of advice service contracts held by Assist, ensuring SLA’s and KPI’s are achieved. To include stakeholder management and regular reporting on performance;
Process Improvement and innovation: Identify and implement continuous improvements to process to ensure we are effective and efficient in our operations, to improve the customer journey of our beneficiaries, and to better achieve business objectives.
Requirements:
At least two years’ experience of managing people, preferably within an advice sector setting, and be able to demonstrate a proven track record of success
Experience of delivering outstanding customer service and process improvement, and be able to demonstrate the impact that you have achieved
Demonstrable experience of managing teams remotely, using technology to support
Ability to demonstrate your leadership skills, and ability to motivate and manage the performance of your team, encourage them to achieve their full potential
Excellent communication skills both verbal and written and be able to use your communication skills to create healthy relationships with your team and others.
The ability to work under pressure, manage and plan own workload and plan the workload of your team
Experience of managing contract performance and achieving excellent performance against SLA’s and KPI’s, be able to identify and react to any areas of concern and address
A good working knowledge of welfare rights and debt advice practices
Helping organisations to help others! Mission: Supporting people through life's challenges.
The client requests no contact from agencies or media sales.
If you're an experienced manager with a background in immigration advice, GARAS wants to hear from you. As a leading immigration charity in Gloucestershire, we're looking for someone to lead our Adult Advice Team, guiding staff and volunteers as they support asylum seekers and refugees across the county.
Sitting on our Senior Management Team, you'll help shape how GARAS delivers its services, making sure the advice we offer stays true to what we stand for as an organisation.
We're a medium-sized, ambitious charity, and this role would suit someone who thrives on responsibility and wants to see their leadership make a tangible difference to people's lives. You will line manage all members of the Adult Advice Team, so sound judgement, resilience and genuine warmth in your management style will be essential.
This role is based on-site at GARAS premises and will require an Enhanced DBS check.
Providing support to asylum seekers, refugees and certain other migrants
The client requests no contact from agencies or media sales.
Barnardo's Greater Manchester Keyworking Service for Children and Young People with a Learning Disability/Autism (up to age 25)
Are you passionate about children and young people with Learning Disabilities and/or Autism having the right support to remain living where possible in the community, avoiding unnecessary hospital admissions? We have a fantastic opportunity for a Team Manager in the Greater Manchester Keyworking Service in our Salford and Trafford team.
As Team Manager you will work closely with key senior managers across education, health and social care to identify how collectively we can provide the right support, in the right way at the right time. You will provide day to day guidance and support, you will be involved in the development of the service, bringing your knowledge, skills, experience, enthusiasm and passion to contribute to better outcomes for children and families. We value creative thinking, problem solving and collaboration.
As a member of the wider service leadership team, you will be required to work flexibly across the service, and this will involve travel across Greater Manchester. You will be part of the on-call rota system providing out of hours guidance, this averages one week in every 2 months for which there is an on-call payment. You are expected to be in the office on average 2 days per week to be available for your team, and also to provide face to face supervision, team meetings and informal support.
The role provides many opportunities to develop your skill set, knowledge and career progression going forward. The service has a comprehensive training offer, and you will be supported by the leadership team within the service and organisation. To be a successful, you will need the following:
When completing your application please refer to your skills knowledge and experience in relation to the Person Specification/ Job Description ensuring the above requirements are evidenced with examples in your application. For more information regarding the role of the Team Manager within the GM Keyworker Service please see the Additional Information Sheet.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible
We're here to help children and young people feel safer, happier, healthier and more hopeful – and have somewhere they feel they belong.
The client requests no contact from agencies or media sales.