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Harris Hill Charity Recruitment Specialists, London (Hybrid)
£55k - 65k per year
Posted 3 days ago Apply Now
Closing in 3 days
INQUEST, Finsbury Park (Hybrid)
£38,571 per year
Posted 2 weeks ago
Closing in 3 days
Rosa Fund, Remote
£35,700
Posted 2 weeks ago
London Youth, Hoxton (Hybrid)
£30,488.0 per year
Providing administration and organisational support to the CEO and the Board.
Posted 1 week ago
Closing in 3 days
London District of the Methodist Church, SW1H, London (Hybrid)
£35,000 per year
Posted 2 weeks ago
The Nehemiah Project, City Of London (On-site)
£31990 per annum
Posted 1 week ago
South East London Mind, Beckenham (Hybrid)
£30,396 per year
Seeking a Mental Health Advisor to support a caseload of people with mental health problems across the borough of Bromley
Posted 1 week ago
Brentford FC Community Trust, Brentford (On-site)
£35,000
Posted 4 days ago
Closing in 3 days
Royal Society for Public Health, London (Hybrid)
£25,500 per year
Posted 2 weeks ago
Page 40 of 67
London (Hybrid) 9.27 miles
£55k - 65k per year
Full-time
Job description

Head of Fellowship Experience
Team: Fellowship | Location: London / Hybrid | Salary: £55,000 - £65,000 | Permanent, Full-Time

About the Role
Harris Hill are proud to partner with a leading organisation to recruit a dynamic and experienced Head of Fellowship Experience. This newly created senior role offers an exciting opportunity to shape and lead an exceptional end-to-end fellowship journey, delivering outstanding user and experience design at scale.

You will lead a talented team responsible for enhancing engagement, boosting retention, and ensuring the fellowship experience is world-class across recruitment, onboarding, lifecycle communications, and community engagement. This is a unique role for someone passionate about user-centred design, with proven leadership skills and experience working within diverse, member-focused environments.

Key Responsibilities

  • Lead the strategic vision for the fellowship experience, embedding user-centred design principles across all touchpoints
  • Manage and develop a multidisciplinary team including community managers and CRM automation specialists
  • Drive continuous improvements through user research, data insight, and testing to enhance conversion, engagement, and satisfaction
  • Oversee lifecycle communications to ensure cohesive, meaningful fellowship journeys from onboarding through renewal
  • Collaborate with cross-functional teams to embed outstanding experiences within communities, digital platforms, and intervention projects
  • Champion diversity, equity, and inclusion within the team and wider organisation
  • Manage a budget of circa £60k and meet direct income targets

Who We’re Looking For

  • Proven expertise in user and experience design, ideally in member-based or customer-focused organisations with 10,000+ users
  • Experience designing scalable, digitally enabled fellowship or community experiences at scale
  • Strong leadership skills with the ability to manage and inspire a diverse team
  • Excellent communication skills and a data-driven, agile approach to problem-solving
  • Commitment to fostering inclusive environments and embedding DEI principles in all aspects of work


This is a pivotal leadership role that offers the chance to shape an innovative fellowship experience, working in a collaborative and mission-driven environment. You’ll join an organisation dedicated to making a meaningful impact while developing your own leadership and user experience expertise.

For more information, please submit your CV to .

Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Posted by
Harris Hill Charity Recruitment Specialists View profile Organisation type Recruitment Agency Company size 21 - 50
Posted on: Tuesday, 10 June 2025
Closing date: 30 June 2025 at 11:59
Job ref: 46798
Tags: Governance / Management