RFEA are looking for a highly motivated Salesforce Administrator to lead the ongoing development of a Salesforce Non Profit Success Pack (NPSP) deployment across our Veteran's services. This role is part technical, part project manager, part administrator and part Salesforce analyst responsible for executing the day-to-day configuration, support, maintenance and improvement of our Customer Relationship Management (CRM) platform.

The successful candidate will have a record of success in adopting, maintaining and improving new information technology platforms and processes and will work closely with our Management Team and subject matter experts to identify, develop and deploy our new business processes including: Operations, Compliance, Business Development and Communications.

The Salesforce Administrator is expected to comply with all RFEA Data Protection Procedures, Privacy Framework, Policies including Safeguarding, Health and Safety as well as Operational Procedures Work Instructions.

The position is initially for 12 Months with possible options to extend.

Salary is between £30,000 and £35,000 depending upon experience. The appointment will be based in either Birmingham or London.

Specific Duties and Responsibilities:

• Serve as primary system administrator for the Salesforce environment
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Manage Salesforce integrations
• Ensure all changes are adopted and embedded by clearly communicating and documenting the changes with/ for all relevant users
• Coordinate the evaluation, scope and completion of new development requests
• Work with the Compliance Manager to establish suitable processes to support administrative, development, and change management activities
• Able to deliver end-to-end configuration and change management of the system when improvements are implemented
• Manage delivery of work products by external contractors for large-scale implementations of new functionality
• Assist in training of new users and grow the Salesforce skill set across the charity
• Spearhead all saleforce training across the charity.

Key Skills Required:

• Excellent project management skills and a positive attitude
• Ability to meet deadlines, handle and prioritise simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Exceptional verbal and written communication skills
• Ability to communicate effectively at all levels of the charity
• Ability to critically evaluate information and distinguish user requests from the underlying true needs of the charity
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes

PERSON SPECIFICATION

RFEA Values

• Expert – We are always professional and knowledgeable, delivering the highest quality support.
• Supportive – We are respectful, helpful and empathetic to the needs of others.
• Passionate – We have a genuine belief in out cause and a powerful desire to support our clients.
• Open and honest – We trust each other, are open and candid, and take ownership of our actions.
• Resilient – We are flexible and adaptable to change, encouraging innovation and creativity.
• Collaborative – We thrive on new challenges, and building relationships and partnerships.

Essential Competencies

• Salesforce Admin ADM201 certified.
• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Motivated self-starter with ability to work cooperatively within an integrated team dedicated to achieving successful outcomes
• Strong understanding of Salesforce best practices and functionality
• Strong data management abilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements

To apply, please submit your CV and a personal statement. It is important that you include evidence of your Salesforce TrailBlazer profile within your application.

The closing date is 1st March 2021. Interviews will take place mid-March with the successful applicant starting In March/April.

The successful candidate will be required to undertake Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years. An Enhanced DBS disclosure will also be required.

At Ronald McDonald House Charities UK we build and run Houses that provide a ‘home away from home’ for families who have a sick child in hospital. To do this, we recognise the importance of having strong support in our House teams.

We are excited to be able to offer a position within our Finance, Data and Technology department at Ronald McDonald House Charities. We are looking for an IT Support Analyst who is self-motivated and able to work independently to support our operations. You will have a proven track record of working in IT Service Delivery and will be responsible for ensuring the highest level of IT Support across our UK estate, including our 12 Houses.

Working with the Systems and Technology Manager, you will strive to create a technology-focused environment, ensuring technology is used as an enabler for our internal teams, at a time of growth in the Charity when there is more focus on technology than ever before. You will act as first response through providing support by phone, email and our ticket management systems, and gather common problem information to reduce incidents. The role is field based and may require frequent travel within the UK.

The Candidate Pack will provide you with more information about the role, remuneration and how to apply. Closing date for applications is midnight on Sunday 7th March 2021.

We are looking for an experienced and enthusiastic Procurement Manager to join our Procurement team, to specifically support the delivery of our multi-million pound Health and Social Care contract.

You will use your commercial focus and expertise to drive best practise in the project, category managing all aspects of spend from RfQs for tail-end to tendering for large project procurements.  You will find yourself constantly challenged to come up with innovative ways of thinking and working closely with stakeholders to lead on procurement strategy, driving value for money, strategic projects and managing the supply chain.

You will get involved in a huge variety of projects, from ICT equipment to Marketing and Events, and everything in-between – this means you’ll need to be dynamic and flexible and able to manage your own time well. You’ll also look after the management of KPIs and the development and delivery of a supply chain map for the team, and will ensure all administration is carried out in a timely manner.

This is an exciting role that the ideal applicant can really make their own and would suit someone who is a self-starter with energy and drive, and a good background of procurement.

Perks for working at The Trust:

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave! Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave. Receive 8 weeks full pay for paternity leave.
• Flexible working! Where operationally possible, you can work hours to fit in with, school hours or care arrangements for example and you can also work from home.
• Interest-free season ticket loans
• Benefits platform! Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• In-house learning platform!Develop your skills for your career and your role
• The Trust will contribute 5%of your salary to the Trust Pension Scheme
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
• Generous life assurance cover (4 x annual salary)

You can be based from any of our UK Trust offices, not just the locations advertised.

The Prince’s Trust is seeking a talented and enthusiastic person to be our Safeguarding Training Manager. Passionate and knowledgeable about safeguarding children and young people with a proven track record in designing and developing engaging and insightful safeguarding training, you will be working with a range of stakeholders at the Trust to ensure everyone who works, volunteers or delivers our programmes knows how we safeguard and protect every child and young person we engage with.  

Sitting within the National Safeguarding Team and working closely with our colleagues in our Learning Team to deliver consistent, high-quality safeguarding training at scale, you will benefit from a range of benefits outlined below. 

We anticipate the role will need to provide support to colleagues based in delivery centres across the UK, so being able to commit to UK wide travel (when restrictions ease) and potential weekend work, is a must.

For more information, please go to the job description. To apply, click on apply now and you will be directed to our website.

We are expecting a high level of interest in this role, so would encourage you to include all of your relevant experience, alongside your motivation to help young people and interest in the Trust, in your supporting statement.

Why we need Safeguarding Training Managers:

Last year, we helped more than 70,000 young people, with three in four young people on our programmes, move into work, education or training. 

The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. Our job is to inspire and support young people, to help them reach their potential so that they can thrive and society can prosper.

We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us.

Perks for working at The Trust:

• Great holiday package! 30 days of annual leave entitlement, plus bank holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave! Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave. Receive 8 weeks full pay for paternity leave.
• Flexible working! Where operationally possible, you can work hours to fit in with, school hours or care arrangements for example and you can also work from home.
• Interest-free season ticket loans
• Benefits platform! Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• In-house learning platform! Develop your skills for your career and your role
• The Trust will contribute 5% of your salary to the Trust Pension Scheme
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
• Generous life assurance cover (4 x annual salary)

Here at The Prince's Trust, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective. More importantly, creating an environment where everyone, from any background, can be themselves and do the best work of their lives is the right thing to do.

We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT NOW (Network of Women), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBT Network). For more information, click here.

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 686 

Auriga Services Ltd, a dynamic, fast growing public benefit entity are seeking a Senior Debt Adviser to join the team in Sutton Coldfield, Birmingham offering a starting salary of £29,000.  With a track record spanning 23 years, Auriga Services are mature enough to provide outstanding service through the application of extraordinary levels of skills and experience.  They manage combined annual funds of over £15 million helping people alleviate their debt and realise income and benefits that make a real difference to the quality of their lives.  This is achieved through the administration of charitable trust funds for water company customers, and income realisation for local authority residents and patients within the NHS. We help 1,000 people every day who are experiencing financial hardship.

We enjoy flexible and home working, a generous holiday allowance, good pension and a great working environment.

As a Senior Debt Adviser you will:

• Work with and support a wide range of people experiencing problem debt, many of whom would be classed as vulnerable. This will include helping individuals gain the skills needed to improve their financial situation and empowering them to become better money managers.
• Establish relationships based on trust to ensure you provide the necessary support and assistance to people that are experiencing vulnerable circumstances.
• Develop and manage interviews with clients using sensitive listening and questioning skills in order to allow clients to explain their problem.
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and quality assurance.
• Have direct line management responsibility for a team of at least three Debt Advisers. This will include dealing with all aspects of people management including performance reviews, HR issues, training, coaching and mentoring.
• Ensure the Debt Advice caseworkers and trainees are developed, supervised and supported. To comply with MaPS this will be evidenced in a project plan.
• Keep up to date with legislation, case law, policies and procedures and undertake appropriate training as and when required.
• Conduct monthly file reviews of the Auriga Assist team and provide feedback to team members.

We are looking for a Senior Debt Adviser with:

• Good standard of education, including Mathematics and English. 
• Previous experience of delivering debt advice or have been through a recognised development programme.
• Technical supervision qualification or willingness to attain qualification.
• The ability to deal with all enquiries promptly and proactively, resolving the situation and exercising judgement. 
• Understanding of the issues effecting society which contribute to the increase in personal debt problems.
• Excellent written and spoken English and ability to communicate at all levels with particular emphasis on negotiating.
• Ability to comply with the requirements of the Data Protection Act and co-operate in measures introduced to comply with this legislation.

This is a permanent full time contract, working 37½ hours per week with additional work as required.  The Senior Debt Adviser will be joining a company of over 65 friendly staff.  We are seeking exceptional people with passion, enthusiasm and ability to join and make our mission a reality. If this sounds like the role for you and you would like to join the team at Auriga Services click apply now.  Please send a job relevant CV and a covering letter that explains why you would be a suitable candidate for this position and why you would like to work for Auriga Services. We’re looking for those that take the extra effort to do some research about us, and demonstrate a desire to work in a company with our values.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

About the role
Do you want to play a crucial role in helping Crisis develop our place-based approach to ending homelessness in Great Britain? 
Can you help us find the answers to what a place must actually do, or provide, to end homelessness?

Crisis is committed to building a programme of support to be available to, and effective for, any and all communities seeking to end homelessness in Britain. Our ‘Everybody In’, plan sets out how we can end homelessness in GB. As part of this we are investing resources in two or three local areas so that we can prove what can be done when a place-based approach is taken.

Each place based partnership will mean both Crisis and the local authority in that place commits to putting a plan into action to achieve an end to homelessness there, helping to lead the way for others to learn what needs to be done to end homelessness in an area for good.  This role needs someone with the right skills and experience to work with each place based partner we have secured. 
This role can be based at any of our 11 nationwide offices; Croydon, Central London, Brent, Oxford, Coventry, Birmingham, Rotherham, Liverpool, Newcastle, Edinburgh or South Wales

About you
Are you passionate about ending homelessness? Do you want to work in a team that values people’s skills and life experiences, whatever their background? 

Do you have demonstrable experience on the commissioning, management and delivery of evidence reviews that will help us understand how aspects of a system need to work differently to prevent and put an end to homelessness? Do you have experience of managing systems and databases to design services and inform decision-making? Can you bring people together and be able to communicate clearly and assertively, presenting complex research information in a user friendly way? 

If this excites you and you have the skills and aptitudes we need, then we would like to hear from you. Interviews will be in early to mid March 2021

Benefits
As a member of the team you will have access to a wide range of employee benefits including:
•  Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy 
•  Mandatory pension scheme, with an employer contribution of 8.5% 
•  25 days’ annual leave which increases with service to 28 days
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. We really value people’s lived experience of homelessness and want to help develop diverse, committed and passionate people to help us end homelessness. 

How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website.

Closing date: Sunday 7th March 2021 (at 23:59)

We value diversity, promote equality and encourage and applications from people of all backgrounds.  We particularly welcome applications from people with lived experience of homelessness.