23 Telephone and referral centre coordinator jobs

The Royal Society for Public Health (RSPH) is the UK’s leading public health membership and education charity. This is a fantastic opportunity to join our Qualifications team and play an important role in supporting our approved centres and the effective administration and delivery of RSPH qualifications.

The role

We are looking for an organised, accurate and customer-focused Qualifications Centre Coordinator to support the day-to-day administration of our qualifications and provide an excellent service to centres delivering, or wishing to deliver, RSPH qualifications.

Working closely with the Compliance and Quality Assurance Manager and wider Qualifications team, you will support centre administration, including centre approvals, audits and compliance activity. You will also process paper-based and e-assessment bookings, administer results and certificates, support the production of examination papers and assessment materials, and help maintain question banks.

The role will involve regular contact with our approved centres and external partners. You will help organise and attend centre support events and work with colleagues across RSPH, including supporting qualifications communications and social media content.

What you will bring

You will be a strong administrator with excellent written and verbal communication skills and a positive, customer-focused approach.

You will be comfortable managing competing priorities and working to agreed deadlines, while maintaining a high level of accuracy and attention to detail. You will be confident using Microsoft Word, Excel and databases, able to work effectively as part of a team and use your own initiative.

We are particularly looking for someone who is:

• organised, accurate and analytical;
• able to prioritise and manage multiple tasks;
• a confident and professional communicator;
• customer focused and diplomatic;
• proactive, keen to learn and comfortable taking initiative; and
• able to handle confidential information appropriately.

Experience of Creatio and Surpass, working within a regulated Awarding Organisation, or producing assessment materials and examination papers would be desirable but is not essential.

In return, we offer

• 25 days annual leave
• Agile working structure
• Pension contributions
• BUPA Cash Plan
• Cycle to Work Scheme
• Membership of the Royal Society for Public Health
• Access to public health knowledge and skills training courses and qualifications
• An organisational commitment to supporting employee health and wellbeing
• A welcoming and friendly team of colleagues and an active Health Champions programme.

RSPH values and actively strives to have a diverse and inclusive workforce and a working environment free from discrimination. Please let us know if you require any adjustment to enable you to participate in the recruitment process.

RSPH operates an agile working policy, with attendance at our London office according to business need.

To apply

To apply for the role, please visit our website for more information and the full job description.

Please email a copy of your CV and a supporting statement of no more than two pages, highlighting your relevant experience and suitability for the role.

Closing date: Monday 9th November 2026

We reserve the right to close the vacancy early if we receive sufficient applications, so we encourage interested candidates to apply as early as possible.

No agencies