Telephone and referral centre coordinator jobs
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This role is being advertised as a Receptionist however the successful applicant will be employed as a Client Care Coordinator.
⌚ Hours: 37.5 hours per week (with the occasional Saturday)
We are looking for a compassionate and professional Client Care Coordinator to join our supportive team. This is a rewarding customer-facing role where you will support clients both in person and over the phone, providing reassurance, clear information, and a calm, empathetic approach during what can often be sensitive or challenging situations. We are seeking someone who is confident working with the general public and passionate about delivering exceptional care and support.
What we’re looking for:
- Previous customer-facing experience, ideally working directly with the general public
- Strong communication skills with the ability to remain calm, empathetic, and professional in difficult or emotional situations
- A caring, approachable nature and a genuine desire to support others
Full training and ongoing support will be provided, along with great transport links, on-site parking, and only one Saturday shift every two months.
Interviews for successful candidates will take place on Friday, 29th May.
Why Join Us?
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
�� Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.
�� Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.
�� Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.
Registered Charity
501 - 1000
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.
The client requests no contact from agencies or media sales.
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About Gaddum
Gaddum is one of Manchester’s oldest charities, having been around for almost 200 years. We are a mental health and carers charity that provides support to individuals and families across Greater Manchester and the North. Our work spans across a range of services, including mental health support and carer assistance, aiming to empower individuals to live healthier, more independent lives.
Our mission is clear... to help every individual in the communities we serve to achieve equitable health, wealth and self. This means not only providing direct support through our services but also championing the rights of those who may otherwise go unheard and campaigning for systemic change across our sector.
As an anchor institution, Gaddum plays a key role in supporting the sustainability and development of the voluntary, community and social enterprise (VCSE) sector. We work alongside other organisations to ensure their impact is recognised and that the sector is equipped to meet the needs of the communities we serve.
Our Values…
…are our foundations – they are what hold us firm in uncertain times, and they are our reference point for all that we do.
We value:
Being Heard: no matter why or how someone finds their way to us, we will listen
Collaborative Curiosity: harnessing our skills, knowledge, talents and the insights of others, we create new possibilities by exploring with people
Purposeful Work: paying attention to others’ needs and voices, we channel our resources into actions and outcomes that matter to the people we serve
Meaningful Connection: treating every individual as a whole person, developing relationships through empathy and acceptance
Thoughtful Safe Services: providing clear reasons for decisions and efficient, safe and effective practices, we earn confidence and trust by focusing on quality
Job Purpose
To work as a member of Gaddum Therapeutic Services which includes Counsellors, Social Workers, Art Therapists, and Play Therapists.
To provide therapeutic support to CYP who have become stuck in their grieving process following a bereavement of a significant person. This will include one to one work and occasional group work which will usually take place at the child’s school, community venue or remotely via telephone or online video.
To offer advice and guidance to professionals and carers who contact us following a child’s complex bereavement. Effective working relationships with parents, carers and other professionals will be a crucial element of the role.
Main Duties
o To be accountable to the CYP Therapy Coordinator.
o Act as an initial point of contact for family members and professionals considering a referral to the service or requesting advice and guidance.
o Provide support in the grieving process, offering advice, making an initial assessment of need and signposting to other services where appropriate.
o Following assessment, offer therapeutic intervention to CYP, supporting their adjustment to loss and building resilience. Interventions should meet the assessed needs of each individual.
o Ensure all involved with the CYP understand the complexities of a bereavement, including those experienced as a result of trauma.
o Maintain case records, monitor and evaluate your work in line with the organisations processes and protocols.
o Undertake regular reviews with family members and other professionals as appropriate.
o Ensure effective multiagency working with other professionals.
o Work to Gaddum’s policies and procedures.
o Ensure Safeguarding procedures are carried out in line with relevant legislation and Local Authority requirements.
Registered Charity
51 - 100
Our vision is for every individual and community we walk alongside to have equitable health, wealth and self.
The client requests no contact from agencies or media sales.