Time to change jobs in Henlow, central bedfordshire
How's your job search on our site?
Join Our Team!
We’ve got big ambitions to support more people affected by Crohn’s and Colitis than ever before. We’ve just refreshed our brand to set us up to grow. The purpose of this role is to implement the brand to a consistently high standard and to train and empower our colleagues along the way to keep growing engagement even after this fixed-term support.
About Us
We’re Crohn’s & Colitis UK and we’re changing what it means to live with these lifelong, incurable gut conditions. Around one in 120 people in the UK have Crohn’s Disease or Ulcerative Colitis, navigating life with an unpredictable condition that could flare up at any time. And the impact can be devastating: plans turned upside down; work and education on hold; relationships and wellbeing under strain; dreams for the future paused.
No one should face that alone. That’s where we come in.
We provide trusted information, support cutting-edge research and lead bold campaigns designed to get people talking about Crohn’s and Colitis like never before. We’re transforming understanding, building the recognition these conditions deserve and uniting our community to drive real change. We’re fighting for a tomorrow where everyone living with Crohn’s or Colitis has everything they need to live well, and for a future where we don’t have to live with it at all.
Crohn’s? Colitis? We’ll face it together.
Role Overview
During the nine month contract, you’ll be responsible for project-managing the roll-out of our refreshed brand across all channels, event and audiences. You’ll bring your brand design and expertise to projects to ensure high quality brand implementation, acting as a brand guardian and increasing brand capability amongst our staff.
About You
We’re looking for people who can learn fast and have brand and design skill gained at a charity. You’ll need solid marketing experience and a flair for writing for different audiences. You’re a strong project manager with and leadership skills and you’ll ideally have experience of delivering complex brand projects. Prior experience of working in the health sector would be a bonus.
Please see our Recruitment Pack for details of our full Job Description and Person Specification.
Our Location
Our head office is in Hatfield, Hertfordshire, so we are easily accessible by road and rail. This is a hybrid role with plenty of scope for working from home, although there will be times when you will need to be at face-to-face meetings. There is a requirement for you to attend in person days including directorate meetings and the charity’s mandatory ‘All Staff Together’ days which ordinarily take place four times a year at our offices in Hatfield or a location in London.
Benefits
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Salary Sacrifice Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role. Please refer to the Recruitment Pack found attached for further details. Closing date: Midnight on Sunday 19 April 2026
Interviews will take place on Thursday 7 May 2026 and will be held either remotely or in Hatfield or London. Location
TBC.
Please note: no applications will move forward within the recruiting process without a supporting statement.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Location: Working remotely from home across the four nations of the UK, occasionally co-working spaces, with occasional travel
Start date: As soon as possible (Spring/Summer 2026)
Salary: £38,422 p.a. (FTE)
Benefits: 38 days (FTE) annual leave (including bank holidays) so that leave can be taken when you wish, not necessarily on the fixed bank holiday days / Christian calendar. Pension Scheme. Flexible working arrangements. Access to co-working budget
Hours of work: Full-time or part-time (1 FTE or 0.8 FTE) worked flexibly around business needs (28 to 35 hours per week)
Contract type: Permanent contract
Do you feel passionate about supporting a charity who are reshaping the systems that support children and young people across the UK? Do you want to develop skills and get involved in a range of innovative social research and design initiatives? Do you want to join our impact driven team?
Dartington Service Design Lab is a national charity that harnesses experience, cutting edge evidence and design to tackle the challenges children and young people face today, securing thriving futures for tomorrow. As we move forward with our refreshed strategy, we are looking for a new Research and Design Officer to join our dynamic team.
The Research and Design Officer plays a crucial role in our work at Dartington. They work alongside experienced Leads, Senior Researchers and Designers, to support a varied portfolio of research and design projects.
This ‘Officer’ role is sometimes also referred to elsewhere as a research or design ‘associate’, ‘fellow’ or ‘consultant’.
Key duties include data collection and analysis, covering both qualitative research and design engagements (workshops, interviews, and focus groups – with young people, practitioners and system leaders) and quantitative work (surveys, synthesis of secondary and administrative data).
The Research and Design Officer also plays a key role in synthesising learning and insights, into digestible, engaging reports and outputs for a varied mix of clients and partners.
As well as strong research skills, the candidate will also bring a strong approach to co-design, facilitation and visual design.
The Research and Design Officer works with our wider team to ensure that we approach our work with rigour and integrity. This includes an intentional focus in putting our anti-racist and equitable principles into practice, and preparing materials for ethical review.
Research and Design Officers work across multiple concurrent projects and report directly to experienced Leads (who specialise in research, evaluation, service design, youth and community engagement, and systemic change).
The role demands a highly relational approach – working with a diverse range of clients, partners and working styles - flexing approaches as required. It also requires an ability to effectively context-switch and manage a varied workload and set of priorities. It will suit a candidate that thrives with a varied workload, is able to effectively prioritise and communicate well.
This is a fantastic opportunity to learn, develop new skills and experiences, and be part of a passionate, curious and highly skilled team.
If this sounds like you, we’d love to hear from you.
Don’t meet every single requirement outlined in the Job Description? Studies have shown that women and racially minoritised groups are less likely to apply for jobs unless they meet every single requirement. Dartington Service Design Lab is committed to building a diverse and inclusive workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person to help us achieve our impact for children and young people.
The post is subject to an Enhanced Disclosure and Barring Service certificate and pre-employment checks will be undertaken before any appointment is confirmed.
Creating thriving futures with and for children and young people


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families.
Purpose of the role:
- To facilitate introductory training workshops for kinship carers across England, as part of the national training team, through an annual programme of Kinship roadshows and in-person and online workshops.
- To contribute to the continual development and improvement of the Kinship training programme by developing new content and refining existing materials in line with insight, data, and feedback from kinship carers.
Key responsibilities include:
-
Co-facilitate professional, high-quality training to kinship carers in England.
- Experience managing challenging or sensitive situations during training while maintaining clear boundaries, using Kinship's safeguarding framework where necessary.
-
Ensure training is accessible, inclusive, and adapted to meet the diverse needs of participants.
-
Meet training KPIs, including participants reporting they feel better supported (90%) and have increased understanding of the subject (80%).
-
Contribute to the continuous development of training resources using insights, data, and feedback from kinship carers.
-
Maintain a consistent and engaging approach across all training experiences.
-
Use Salesforce effectively as the case management system to support training delivery, learning, and evaluation.
-
Demonstrate confident and frictionless use of Zoom, including breakout rooms and interactive tools, to deliver engaging online training sessions.
-
Actively support and contribute to a high-performing, inclusive, and supportive team environment.
Essential knowledge, abilities, skills and experience includes:
-
Substantial experience delivering engaging online and in-person training and workshops for diverse audiences.
-
Proven experience in professional facilitation using a range of techniques to engage participants.
-
Demonstrable expertise using Zoom (including breakout rooms and tools) and PowerPoint to deliver high-quality training.
-
Experience managing challenging or sensitive situations during training while maintaining clear boundaries.
-
Proven ability to deliver training that achieves measurable impact and learning outcomes.
-
Demonstrated use of a non-judgemental approach reflected in both language and behaviour.
-
Excellent written, verbal, and visual communication skills with high attention to detail.
-
Ability to collaborate effectively and work innovatively to achieve positive outcomes for kinship carers.
What we’ll offer you
Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.
Key dates:
- Application deadline: 9am on Wednesday 15 April 2026
- First interview: w/c 20 April 2026 (online, 20-minute training presentation)
- Second interview: w/c 27 April 2026 (online, panel interview)
Kinship reserves the right to close applications early on receipt of sufficient applications. Apply early!
How to apply
Please apply via CharityJob by attaching your CV and a covering letter, and responding to the following four questions (max 250 words per answe):
- With reference to the job description, describe how your experience and values are a good fit for this role at Kinship?
- Tell us about your experience delivering training workshops to diverse audiences.
- Co-facilitation is an important aspect of delivering engaging and effective workshops, both online and in person. Can you describe your understanding of co-facilitation and outline the key components that make it successful?
- Describe three things which are key to delivering an engaging and high-quality online training session.
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
• Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.
• Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.
• Keep your response clear - use bullet points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check, and your application will be rejected if you do.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families.
About the role
The Senior Advice Worker – SEND will be the specialist and subject expert in Special Educational Needs and Disabilities and kinship care. You’ll provide 1:1 advice directly to kinship carers on all issues that impact on their caring role.
You will often be supporting kinship carers in high crisis. It will be part of your job to calm a situation quickly and support people to communicate what they need so you can provide personalised in-depth advice.
You’ll provide advice by phone, video calls and email, but you’ll also need to be able to respond to text, WhatsApp and online chat and other channels as we develop the service.
You’ll specialise in providing advice and information to enable kinship carers to support children with SEND needs, including speech, language and communication difficulties, social, emotional and mental health challenges, specific learning difficulties, and autism.
This will include advice and casework to support kinship carers to navigate the education system, understand Education, Health and Care Plan processes and access support from schools, children’s services and CAMHS.
As subject expert, you’ll provide expert input to the development of written information and resources and the development and delivery of specialist training for kinship carers.
Key responsibilities include:
- Respond to enquiries through a range of incoming channels. This includes taking calls on our advice line, as well as responding to enquiries submitted through our website, via internal referral or other channels.
- Provide high quality advice and information to kinship carers on their rights, entitlements and responsibilities in relation to welfare benefits, local authority allowances, support from children’s services, relevant legal orders, sources of educational, parenting and legal support and other issues that may be required.
- Assess vulnerability and risk to prioritise and respond to kinship carers’ issues in a timely manner.
- Research individual cases and identify possible courses of action.
- Address all safeguarding concerns in line with policy.
- Facilitate access to our advice service for people with diverse needs, e.g. by using appropriate translation services or assistive technology.
- Adapt communication style to respond appropriately to differing needs.
- Provide advice in a format that is manageable and understandable for the individual kinship carer.
- Apply agreed Kinship models of practice as appropriate, e.g. taking a trauma-informed approach.
- Provide specialist advice and casework on SEND-related issues. This may involve:
- providing additional advice or support to enable a client to take action
- undertaking follow-up action on behalf of the client to move the case on, e.g. negotiating with third parties
- taking on complex casework to pursue significant outcomes for the client or strategic impact for all kinship carers
-
Proactively update colleagues across Kinship on relevant updates in the SEND landscape, providing guidance to teams.
-
Work closely with training colleagues to develop, create and occasionally lead training sessions to support kinship carers to navigate the SEND system.
Essential requirements include:
-
Minimum of 2 years’ recent experience of delivering in-depth advice work on complex social welfare legal issues (e.g. benefits, housing, education or social care) to members of the public.
-
Experience of giving both telephone and written advice.
-
Either significant knowledge of and expertise in the SEND system and SEND-related issues, with the ability to develop expertise in kinship care advice; or, Significant knowledge of and expertise in kinship care advice, with substantial knowledge of SEND-related advice issues and the ability to become an expert in SEND advice for kinship carers.
-
A demonstrable knowledge of relevant sources of advice and information.
-
Knowledge and evidence of good understanding of safeguarding issues and good practice.
-
Proven understanding of the importance of confidentiality and a non-judgmental approach.
-
Experience and confidence in development of resources
-
Experience of effective management and supervision of staff, projects and/or services.
-
Experience using Case Management Systems and/or Customer Relationship Management (CRM) platforms.
What we offer you:
- Flexible working - we understand how important it is to balance family and work life.
- 30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown)
- Employee Assistance Programme (24/7 confidential advice line and counselling)
- Charity Worker Discounts.
Key dates:
- Application deadline: Monday 20 April 2026, 12pm
- First interview: w/c 4 May 2026 (online)
- Second interview: w/c 11 May 2026 (if required)
How to apply:
Please apply for the role of Senior Advice Worker - SEND by sending a CV and answering the questions below. The deadline is 12pm on Monday 20 April 2026. Any applications arriving after the closing date will not be considered for shortlisting unless there are exceptional reasons. Please ensure you have read the application timelines.
Please provide a cover letter answering the following 4 questions (up to 250 words per answer):
- Give an overview of how your experience, qualifications and training equip you for the role of Senior Advice Worker - SEND.
- Explain why you want to work for Kinship.
- What are the key skills and personal attributes that you would bring to the role?
- What do you see as the most significant advice issues confronting kinship families navigating the SEND system?
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
Some tips for your application:
• Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.
• Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values in the job pack.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.
• Don’t go over 2 pages on your covering letter and ensure you answer all the questions
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check, and your application will be rejected if you do.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SMART CJS – Trust and Foundations Bid Writer
Role Overview
Are you committed to supporting people who are homeless or rough sleeping?
Are you proactive with a positive attitude?
Job Title: Trust and Foundations Bid Writer (with some responsibility for corporate fundraising)
Hours: 37 hours per week
Location: Working from our office in central Bedford, with some provision for remote working.
About SMART CJS
Founded in 1997, we are a charity that provides safe spaces for people who are facing or experiencing homelessness, are rough sleeping or have fallen on tough times. As times have changed, our services have adapted and grown, but we’ve always kept the people we support at the centre of all that we do. We believe that everyone needs a little help sometimes and, with trust, respect and honesty, people can make incredible changes. Our vision is to transform communities so that everyone has the opportunity to achieve their fullest potential, participate in and contribute to all aspects of life. Our mission is to provide safe spaces to work with vulnerable people within our communities, empowering them to make positive changes and take control of their lives.
Why Join Us?
We believe in diversity and inclusion. We welcome applications from individuals of all backgrounds.
Benefits include:
- 27 days Annual Leave (rising to 30 after 3 years) + Bank Holidays (pro rata)
- Generous Pension scheme (after successfully completing a probation period)
- Excellent Development and Growth Opportunities
- Access to a Charity Worker Discount scheme
- Access to the company health and wellbeing service including support with mental health, legal advice and more
- Access to an online GP service
We require all staff and volunteers to be committed to safeguarding and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced Disclosure and Barring Service (DBS). This job description will be supplemented by annual objectives which will be developed in conjunction with the post holder.
The Role
SMART CJS is looking to recruit a Trusts and Foundations Bid Writer. The successful candidate will also have some responsibility for corporate fundraising with businesses based in Bedford and beyond; this responsibility will be shared with our Community and Corporate Fundraiser.
The main responsibility, though, will be to generate income by writing bids to charitable trusts and foundations, and to statutory funders.
The role will include researching and identifying charity trusts and similar bodies which are able to make an award to SMART. It will also include keeping abreast of developments in fundraising in the charity sector as a whole, especially in the field of grant awarding and, to a lesser extent, of corporate giving.
There will be a probationary period for the role. As it generally takes six months for a grant to be awarded (though some arrive more quickly), the probationary period will need to be for a minimum of seven months, though its precise duration can be negotiated with the successful candidate.
Training will be given; the scope of the training will depend on the candidate’s previous experience.
This is an exciting opportunity to join SMART’s friendly and dedicated team. You’ll need to be able to manage your time effectively; the role is primarily self-directed. We envisage that you’ll be working primarily from our offices in Prebend Street, Bedford, though you'll be able to work from home for some of the time as well. Given the nature of our work, personal resilience is important; some of the stories we use when applying for funding can be emotionally challenging.
Our fundraising comes from regular gifts, donations from the community (individuals and groups), and corporate bodies (businesses). The majority of our fundraising income comes from grants. There will be a realistic target for the amount you need to raise; this will reflect the performance for grant applications in the charity sector as a whole and it will not be unrealistic. Fundraising is not an exact science; the assessment of performance against the targets will be fair and reasonable. The final responsibility for SMART’s fundraising rests with the trustees; they appreciate and understand the complexity of the issues involved.
Main Purpose of the Role
You will work closely with the CEO, the Chair of Trustees, the Head of Business and the fundraising team. The post involves gathering information, writing the bids, tracking the progress of submissions, and reporting back to grant awarders on how their money has been spent, if they require this.
There will also be a responsibility for corporate fundraising. This will involve building relationships with businesses in and beyond the Bedford area. The responsibility for this will be shared with our Community and Corporate Fundraiser.
Key Responsibilities
Fundraising and Bid Writing
- Research and identify suitable grant and funding opportunities from charitable trusts, foundations, and statutory bodies.
- Write and submit high-quality funding applications and proposals in line with SMART’s strategic priorities.
- Work collaboratively with service leads and front line teams to gather accurate, up-to-date data and service information for applications.
- Tailor the applications to the funder’s criteria, using storytelling effectively.
- Manage a pipeline of applications and submissions, ensuring deadlines are met and income targets are tracked.
- Maintain and build relationships with key funders, providing timely reports and updates on grant-funded work.
- Work to realistic targets and be able to provide feedback on these.
- Organisational Development and Support
- Contribute to the strategic development of SMART’s income generation plans.
- Support development of strong internal bid and grant management systems.
- Monitor success rates and provide monthly reporting on funding performance to the Head of Business and to the Chair of Trustees.
- Represent SMART CJS at funding briefings, webinars, and networking opportunities where appropriate.
Other Responsibilities
- Participate in SMART’s performance management and appraisal process.
- Attend the monthly meetings of the Fundraising Committee (a sub‑committee of the Board of Trustees).
- Comply with health and safety policies and procedures.
- Undertake any other duties commensurate with the role, as required by the CEO, the Head of Business or the Chair of Trustees.
Person Specification
Whether you’re already an experienced bid-writer, or whether you think this is something that you could learn to do effectively, we’d like to hear from you. You need to have excellent skills in written English and be able to write in prose that’s clear and readily understandable to the general reader. The criteria for each grant awarder are different; you need to be able to match your bid to what they would like to fund (homelessness, mental health, relief of poverty, women’s issues and so on). You need, then, to tell SMART’s story in a way which appeals to each funder.
You need to have excellent inter-personal skills and be able to work as part of a team. While there is a strong element of self-direction in the role, you need to be able to work closely with senior management and also with the trustees; the trustees have the final responsibility for fundraising in the charity.
You will need, too, to have a commitment to equality, diversity and inclusion, and to have a genuine interest in homelessness and the work of the charity, and a commitment to improving our clients’ lives and wellbeing.
We seek to appoint a community pioneer for ‘Earthed’, a relatively new initiative that seeks to work across the Almondsbury and Severnside area (South Gloucestershire)
The successful applicant will be supported fully so they are free to wander and seek to respond to where God is calling. Applicants will be creative visionaries, who are resilient and able to respond to the challenges such a unique role will uncover.
This isn’t about running polished events or having everything figured out. It’s about bringing people together in simple ways - walks, time around a fire, moments of reflection - and seeing what grows.
The Community Pioneer for Earthed will cultivate spaces where people can connect - with one another, with nature, and with God. These spaces will be open, authentic, and welcoming, especially to those who are curious, questioning, or exploring faith.
We are seeking an experienced and committed Youth Work Programme Manager to join The Kite Trust. This is an exciting opportunity to lead and develop impactful programmes that support and empower LGBTQ+ young people. The successful candidate will provide strategic oversight of our youth work provision, manage and support a dedicated team, and work collaboratively with partners to ensure our services remain inclusive, responsive, and effective. If you are a thoughtful and motivated leader with a strong commitment to high-quality youth work and creating safe, supportive spaces for young people, we would welcome your application.
This is a remote position but will require travel across Cambridgeshire, Peterborough, and the surrounding areas.
Contract Type: This is a full-time permanent position, working 32 hours within a 4-day working week. We are happy to discuss and explore flexible options and job share opportunities.
Salary: £34,936 – £40,311 depending on experience.
To find out more about the role, please review the application pack detailing the job description and person specification and apply via the link on our website.
The client requests no contact from agencies or media sales.
The Tenovus Macmillan Welfare Benefits First Contact Advisor Role
We’re excited to lead a pan-Wales Financial Health and Wellbeing Service funded through our Macmillan partnership to directly help people with a cancer diagnosis.
With your expert specialist knowledge and experience in the Welfare Benefits advice area you’ll be able to apply this within the cancer community at a crucial time for these individuals to meet their needs as a Welfare Benefits First Contact Advisor and join us in a 3 Year Fixed Term Contract.
You'll need to be available to attend a Cardiff Assessment Centre week commencing 20th April for a 1st June start date.
The Tenovus Macmillan Welfare Benefits First Contact Advisor Role Details
This is a first line, important and meaningful holistic information and advice-giving role for an experienced Welfare Benefits Advisor. It’s about using information you collect to provide immediate welfare benefits advice and guidance, and/or refer, escalate and signpost seamlessly to other colleagues and services according to client needs.
It’s a rewarding welfare benefits job working with people with a cancer diagnosis. It’s one where you’ll make an immediate difference through your practical and sound advice, existing customer service skills and knowledge and experience in the welfare benefits area.
The role is primarily home based with Cardiff Head Office working welcome. You’ll need to be flexible to commute to Cardiff as required with a higher concentration of days during your induction and probation period for training and team interaction on at least a monthly basis.
Working as part of a Financial Health and Wellbeing service, you’ll be making a first line assessment to determine urgency and priority for new client referrals gathering key financial and health information. Your work is mainly done over the phone but may also be in person or digitally where you’ll be advising and making decisions on next actions including giving advice to complete your cases, referring on or escalating the most complex cases.
Service referrals may come from cancer medical professionals or self-referrals from cancer patients. What’s important is you understand the whole picture and gather the right level of financial health information to give appropriate financial benefits advice and signpost to other services from the start of the relationship, so all potential cancer support opportunities are handled professionally.
Our service user experience is key, you’ll make sure the way you work is professional and personable and quality. You’ll be supporting and advising your own caseload of clients with a chronic cancer condition or a life-limiting cancer prognosis so knowledge of working with people with disabilities, people too ill to work or in a distressing situation is something you can comfortably manage in a targeted environment.
The Tenovus Macmillan Welfare Benefits First Contact Advisor Fit
We’re looking for a team player who is experienced in this type of benefits advice field. You can comfortably manage a busy caseload, glean key information and tailor your communication style in a common sense and logical approach. It’s not just in doing the nuts and bolts of the job but how you go about it that matters just as much.
Making a difference for people affected by cancer is at the heart of what we do. Our values are our guiding principles in how we go about doing that in the way we think, go about work and interact with people and across teams.
Solution solving with a collaborative and open mind, being inclusive and super supportive and team focused means you’ll fit in well. You work in a way that can adapt to dealing with curve balls and know when to ask for help all whilst keeping on top of the day to day focus on what’s important to achieve our shared goals.
If you’re an adaptable and motivated person who’s proud to deliver quality work, has a people focused attitude and is excited to be part of our work we’d love to hear from you.
The Tenovus Macmillan Welfare Benefits First Contact Advisor Skills
We’d love to see your application demonstrating how your skills or experience match the job role essentials and understand your motivation behind your application and what you’d bring to the team.
To be great in this role you’re skilled with:
- The expert Welfare Benefits advice knowledge & customer service capabilities -you confidently know and can explain your stuff and help others well taking on feedback
- Producing well managed and quality work on time – you’re careful and double check your work, manage your own time independently and are results focused to get a job done well within a deadline
- A flexible approach to working – your attitude’s good when there’s pressure to deliver and you adapt to the flow of work recognising where you need to change your focus
- Being collaborative, team and people focused – you know how to deliver great customer service. You work well with your colleagues to help them, listen to others’ ideas and put forward your own ones and demonstrate how you treat customers, so they feel valued
- Solution solving – you’ve a positive and resilient attitude looking for the best options in any situation or challenge things appropriately when coming up with a new idea or have a suggestion
At Tenovus Cancer Care we’re guided in all that we do by our core values. These are: Collaborative, Integrity, Innovative, Respectful and Inclusive. We’re dedicated to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. This means that whatever your background you’ll have an equal opportunity with us.
With our commitment to safeguarding the successful candidate’s role is eligible for an enhanced DBS check (Adults)
Applying is easy, just click the ‘Apply Now’ button at the top of the page and follow the online process. If you’d like any help with your application or to discuss any adjustments you may need please contact our People Team.
We are here for everyone affected by cancer We offer information, advice and specialist support to everyone who needs it.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Brake is the national, acclaimed charity tackling the daily, horrific carnage of deaths, injuries, and air pollution on roads. Traffic is the biggest killer of young people worldwide, poisoning our lungs and contributing hugely to the climate emergency. Brake’s vision is that people get around in safe and healthy ways. Our values require us to be evidence-based, aim high, and work collaboratively. We have a 30+ year reputation for shouting out for positive change, advising government, encouraging action in communities, and delivering the UK’s National Road Victim Service for bereaved and injured families. We work with schools and families, communities and companies to champion the cause of road safety and raise awareness of key road safety issues.
We are looking for an experienced and ambitious fundraising manager and team leader, with a strong track record across all aspects of community fundraising. You excel in designing and delivering donor journeys that generate six‑figure income and strengthen our campaign voice through collaborative work with a wide range of stakeholders.
Reporting to the Chief operating officer, this role will take responsibility for leading the charity’s Fundraising function, which sits as part of our Income generation team. This role will include delivering toward your own individual targets as well as line management of two team members (Community relationship fundraiser and Events and fundraising officer) to cover all income linked to fundraising (such as community fundraising, company fundraising, Brake led fundraising events, and fundraising attached to Brake campaigns and projects such as Road Safety Week) and may include working with the Corporate partnerships team lead to support other income generating activity.
What we offer
· A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)
· Birthday day off (taken any time)
· Enhanced sick pay and compassionate leave
· Death in service benefit
· Pension
· Employee Assistance Programme
· Flexible working
· A rewarding role with purpose
· Be part of a skilled, friendly team with an engaged Board of Trustees
At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.
We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it.
If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.
Please note: Due to the nature of our work we can't accept applications from traffic offenders with offences that are unspent. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.
Take a look at our comprehensive job description for more details of this exciting role.
Join us today and be part of the solution!
If writing a cover letter isn't your thing, why not send us a short video telling us why you think this is the job for you?
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About the role
Research has shown that there is significant potential for new and existing wealth holders to use their resources to fund climate action, and demand for trusted advisors to accelerate both the pace and efficacy of philanthropy. The Impatience Earth team has a track record of delivering quality philanthropy advisory for climate action, and with a growing team we have the capacity to take on new clients.
As the Philanthropy Catalyst Lead, you will be instrumental in building a strong pipeline of clients who would benefit from our climate advisory services. You are someone who is comfortable connecting with and engaging wealth holders, such as high-net worth individuals, family foundations and corporate foundations that have the potential to commit substantial resources (£200k+ year) to climate action.
These clients may be based in the UK or Europe (as reflects the majority of our client base so far) although you will also work with colleagues engaged in catalysing philanthropy in other regions of the world.
You will report directly to the Co-CEO, but also work closely with other members of the team and partners such as the Environmental Funders Network (EFN) to grow climate philanthropy. This is not a fundraising role for Impatience Earth: the primary focus will be to further develop and hone our business development strategy; to find, qualify and cultivate prospects; and to support the delivery of advisory services as needed once prospects are converted into clients.
About Impatience Earth
Impatience Earth is a non-profit climate philanthropy consultancy founded in 2020 with a mission to educate, challenge and inspire wealth holders to take bolder funding decisions to address the climate emergency.
Since 2020, our engagement with over 40 philanthropic foundations and businesses has supported them to make over £250m of new funding available for climate action, and we have already helped them make grants to over 200 different organisations. A great deal of these clients have come from word of mouth and from within our team’s existing connections, and we are now looking to expand our reach beyond our own network.
We have ambitious plans to unlock greater funding for intersectional climate justice work, with bespoke advisory for new climate funders continuing to be a core pillar of our 2026-2030 strategic plan.
Key responsibilities include but are not limited to the following:
-
Further developing our business development strategy. This would include:
-
Reviewing and assessing previous and existing business development activities, and prioritising actions
-
Identifying key target audiences and referral partners
-
Proposing realistic and stretch targets for our business development activities
-
Developing concise and effective communications for our target audience, for example, by crafting compelling outreach emails
-
-
Researching, qualifying and engaging with prospective clients. This would include:
-
Using your past experience of engaging wealth holders to suggest new business development or prospect research ideas
-
Reviewing funder databases for leads and relevant information
-
Initiating a new (simple!) system of tracking client leads from identification to conversion
-
Arranging and joining scoping conversations with potential clients
-
Identifying events and spaces to engage with prospective clients
-
-
Initiating and managing key relationships. This would include:
-
Stewarding prospective clients who are not yet ready to engage with our services
-
Re-engaging and managing strong relationships with key referral partners and intermediaries, such as EFN, private banks, wealth advisors, family offices and other philanthropy advisors
-
Representing Impatience Earth externally at meetings and events to meet our business development objectives
-
-
Working closely with colleagues to integrate business development across programmes. This would include:
-
Working with Impatience Earth colleagues who lead our Strategic Communications, Global South and International Partnerships work to guide and support their activities around business development
-
General support and advice to strengthen all staff members’ business development knowledge and skills
-
-
Support client delivery. As and when you convert prospects into clients, we may need you to support client leads with delivery. This might include arranging and facilitating expert meetings and strategy sessions.
What we’re looking for
-
At least 3 years previous experience of working in major gift fundraising, trust and foundation fundraising, private wealth advisory, or similar that gives you insight and knowledge into the philanthropic landscape, HNWIs, and the networks and ecosystem in which they operate
-
Someone who enjoys engaging with philanthropists in-person and at events, and comfortable having interesting but sometimes challenging conversations
-
A proven track record of converting leads into confirmed high value clients (or funders) at the 6- or 7-figure level and managing successful relationships with them
-
Strong research skills, including ability to use datasets and access information to find and qualify prospects
-
Excellent written and verbal communication skills
-
A self starter who is able to think both creatively and strategically about business development; able to work independently but also as part of a dynamic and highly collaborative team
-
Confidence engaging with different types of stakeholders, especially high net worth individuals, and the emotional intelligence and social skills to build genuine, trusted relationships
-
A good understanding of the role of philanthropy in the context of social, economic and climate injustices
-
Committed to tackling the climate crisis with a good grasp of its causes and solutions - though our team will provide training if you have not worked in a climate-focused role before
-
Commitment to anti-oppression and social justice
You’ll have an advantage if you:
-
Have developed or contributed to the development of a successful fundraising or business development strategy
-
Have previously advised philanthropists, family offices, or foundations
How you’ll know you’re doing a good job
-
Impatience Earth is advising new clients that we had not previously engaged with
-
You have converted prospects into clients that will contribute to our headline KPIs around funding catalysed and disbursed for impactful climate solutions
-
You build and manage a high-quality pipeline of prospects
-
You have stewarded trusted relationships with key partners turning them into a source of referrals and leads
-
You have collaborated with the client delivery team to ensure a smooth handover from agreeing the terms of the client project to starting the engagement
-
You contribute to increasing the team’s knowledge around business development, and understanding our Unique Selling Point
How To Apply:
Unfortunately, we are not able to sponsor visas, nor are we able to have calls with candidates in advance of application. We are using CharityJob to accept applications, so please apply through the CharityJob portal. The only exception to this is if you would like to submit a video cover letter, in which case please email your full application to yelena @ impatience.earth
We are committed to inclusive recruitment. If you have any access requirements or need reasonable adjustments at any stage of the recruitment process, please let us know so we can discuss how to support you. This might include extended time on the assignment or alternative formats for the interview.
We recommend that you do not use AI for the content of your CV or cover letter. This is based on past recruitment rounds where applications that were written without the use of AI were more likely to go through to the next stage e.g. they were personalised with specific and relevant examples.
Stage 1: Using CharityJob, please submit your CV and your short answers to the following two questions (no more than 1.5 pages):
-
What experience do you have working with high-net worth individuals and are there any success stories you’d like to share as a result of their work with them?
-
What perspectives and skills make you a stand out candidate for this specific role?
Stage 2: Shortlisted candidates will be invited to a short initial video call carried out on Zoom to discuss your experience and what excites you about the role. We will send all candidates the interview questions in advance.
Stage 3: You will be asked to complete a short assignment at a time that suits you. At this stage in the process, we will offer candidates a £50 stipend to cover the time invested in this exercise.
Stage 4: As part of the final interview stage, you’ll be invited to a full interview, and we will be sending all candidates the interview questions in advance. At this stage in the process, we will offer candidates an additional £50 stipend to cover the time invested in preparing for the interview.
As part of the interview process, you will meet our Co-CEO Yasmin Ahammad, Senior Manager Raysa Franca and People and Wellbeing Director, Heather Salmon. For more information, see our website impatience.earth.
Screening questions:
Do you have the right to work in the UK or the EFTA/EU?
Have you worked with High-Net Worth Individuals before?
Have you contributed to a growing pipeline of clients or funders in your past work?
We are using CharityJob to accept applications, so please apply through the CharityJob portal. The only exception to this is if you would like to submit a video cover letter, in which case please email your full application to yelena @ impatience.earth
We are committed to inclusive recruitment. If you have any access requirements or need reasonable adjustments at any stage of the recruitment process, please let us know so we can discuss how to support you. This might include extended time on the assignment or alternative formats for the interview.
The client requests no contact from agencies or media sales.
Help tackle loneliness among older people in care homes
Thousands of older people living in care homes receive few or no visitors. Friends for Life Bedfordshire exists to change that.
Through our befriending and group activities, we bring companionship, connection and meaningful relationships to care home residents across Bedford and the surrounding area.
We are now looking for a Manager to lead the charity through a period of growth and transition – expanding our reach, strengthening our team, improving our delivery whilst building a sustainable future.
About Friends for Life Bedfordshire
We are a Bedford-based charity working to address the social isolation of older residents in Bedfordshire’s care homes.
Founded in 2007, we have grown from a small local initiative to a registered charity with c90 volunteers supporting more than 30 care homes across Bedford Borough. In the last year, over 1,100 care home residents received our services.
The Role
This is a leadership role responsible for the overall management, performance and development of the charity.
You will lead a small team which includes specialist leads responsible for fundraising, volunteer management, and marketing & partnerships.
Your role is to set direction for the team to deliver the charity’s strategy and business plan, aligning priorities and creating the conditions for the team to succeed.
You will also act as the public face of Friends for Life, working closely with the Board of Trustees. Whilst we are small charity and this is a hands-on leadership role, success will come from enabling others, not by doing everything yourself.
Key Responsibilities
Management of the Charity
- Lead the day-to-day running of the charity and the delivery of its business plan
- Work with Trustees to shape and implement plans for development, sustainability and impact
- As a member of the Board, contribute to the wider governance of the charity
Management of People
- Lead and develop a team of 5 part-time staff, including functional leads for fundraising, volunteer management, and marketing/partnerships
- Set clear priorities, objectives and accountability across the team
- Support and challenge team members to deliver against ambitious targets
· Rebuild and stabilise the team following a period of transition
Operational Management
- Ensure effective delivery of the befriending and activity programmes
- Drive growth in the number of residents supported by scaling volunteer recruitment and engagement
- Use digital tools and services to improve the quality and efficiency of service delivery
- Ensure services remain high-quality, safe and responsive to need, whilst complying with legislation and safeguarding requirements
Management of Fundraising
- Ensure effective delivery of fundraising strategy
- Support the development of new income streams including community fundraising, individual giving and partnerships
- Ensure income targets are met and funding relationships are effectively managed
Management of Partnerships & Profile
- Build and maintain relationships with care homes, other partners and stakeholders
- Raise the profile of the charity through external engagement, advocacy and partnerships
Financial Management & Governance
- Oversee budgets and ensure effective financial management
- Work with the Treasurer and Board on financial planning, risk and compliance
- Ensure safeguarding, governance and regulatory requirements are met
About You
We are looking for a strong people leader who can bring clarity, structure and momentum to a small but ambitious charity.
You will likely bring:
Experience
- Experience in a management role, ideally in a charity, community or care setting
- Experience leading and developing teams, including through change or growth
- Experience overseeing service delivery, process improvement and organisational performance
- Experience of fundraising, income generation or partnership development (at a strategic level)
- Financial and budget management experience
Skills & Attributes
- Strong people management skills—you know how to get the best out of both staff and volunteers
- Ability to set direction and hold others accountable for delivery
- Ability to work co-operatively with the Board of trustees, playing an active role in the governance of the charity, and ensuring alignment between strategy and operations
- Organised and outcome-focused, able to prioritise in a resource-constrained environment to maximise positive impacts for our beneficiaries
- Confident in the use of digital tools and technologies to improve performance
- Confident communicator, able to represent the charity externally and build strong relationships with partners and funders
- Resilient and comfortable in leading change and managing ambiguity
- Empathy and understanding of the challenges facing older people in care homes
- Commitment to safeguarding, equality, diversity and inclusion
Experience working with trustees, knowledge of charity governance or experience in services for older people would be an advantage.
What We Offer
- £40, 930 per annum (£22,921 pro rata for 21 hours a week)
- Employer Pension
- Flexible and Hybrid working
- A supportive and passionate team of staff, volunteers and trustees
- The chance to transform the lives of care home residents every single week
How to Apply
Please submit your CV and a short covering statement outlining how your experience aligns with the position.
Selection will be via an interview.
Please note that applicants must have the right to work in the UK and be able to evidence this prior to interview.
Finally, the role is subject to an Enhanced DBS check.
Closing date is Friday 1 May 2026.
The client requests no contact from agencies or media sales.
The Fawcett Society is the UK’s leading membership charity campaigning for women’s rights.
We are recruiting a Head of Campaigns & Influence to lead our public campaigning and movement-building work. This is a senior role for someone who can turn build campaigns that cut through, mobilising supporters and communities, raising awareness of the most pressing issues facing women today, and helping shape the political conditions for progress on women’s rights.
This role drives how Fawcett builds our influence & impact. It brings together campaigning, public affairs, supporter mobilisation and leadership, with a strong focus on turning evidence and policy priorities into clear, credible and compelling public asks.
About the role
The Head of Campaigns & Influence will lead the development and delivery of Fawcett’s campaigning strategy, ensuring our work is politically sharp, driven by women's experiences, and capable of building momentum over time.
You will work across campaigns, public affairs, digital and membership, helping ensure that our external work is joined up, strategic and effective. You will also play a key role in connecting our national influencing work with the energy, insight and experience of our members, supporters and communities.
This is a senior leadership role, reporting to the Chief Executive and contributing to wider organisational planning and decision-making. You will line manage campaigning capacity, help shape a collaborative and inclusive culture, and support Fawcett to grow its public impact over the coming years.
You would be joining a small but ambitious team, with the opportunity to shape both the work itself and how we work together. At the moment, the team is small, which means this role will suit someone who is comfortable leading in a hands-on way while supporting others to grow. We expect to strengthen our campaigning capacity over time, so there is real scope to help shape the next phase of that development.
What you will do
- Lead and deliver an integrated campaigns strategy aligned to Fawcett’s priorities and mission.
- Turn research and policy positions into clear, compelling and politically credible campaign narratives and asks.
- Build momentum by mobilising members, supporters and people with lived experience in meaningful and effective ways.
- Lead Fawcett’s cross-party public affairs approach and represent the organisation in external meetings, coalitions and forums.
- Work closely across campaigns, communications, digital, membership and income generation to strengthen impact and visibility.
- Define success measures for campaigns and improve how we understand and evidence our impact.
- Line manage and support staff through inclusive, accountable and values-led leadership.
- Contribute to senior leadership planning, organisational development and wider strategic decision-making.
What we’re looking for
We’re looking for someone who brings:
- Experience of leading and delivering campaigns, advocacy or movement-building work designed to achieve social, political or cultural change.
- Experience of mobilising supporters, communities and/or people with lived experience in ways that strengthen campaigns, projects or organisational work.
- Experience of influencing political, institutional or other decision-makers, including translating evidence, policy positions or strategic objectives into clear and credible public asks.
- Previous line management experience, with evidence of supporting and developing others well through inclusive, accountable and values-led leadership.
- A strong commitment to women’s rights and tackling misogyny, with a clear understanding of intersectional feminist and anti-racist practice.
- Strong strategic judgement and the ability to work effectively in politically sensitive or fast-moving contexts.
- Strong communication and relationship-building skills, with the ability to work collaboratively across different teams and audiences.
Encouragement to apply
We know that women and people from marginalised backgrounds are less likely to apply for roles unless they meet every single criterion listed. If this role excites you and you feel you could do it well, we strongly encourage you to apply even if you do not meet 100% of the requirements.
Our vision is a society in which women and girls in all their diversity are equal and truly free to fulfill their potential



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is not a traditional marketing role. We are looking for a bold, imaginative and performance‑driven Marketing & Communications leader ready to reinvent how we reach people, inspire action and connect our community to our cause.
As a key member of the Income Generation leadership team, your work will directly power the care we provide. This is your opportunity to lead and develop a talented marketing team, push boundaries, challenge the status quo, and shape a modern, creative, high‑performing marketing function that makes a measurable difference.
If you love innovation, thrive in fast‑paced environments and bring a blend of strategic vision, digital expertise and creative flair - we want to hear from you.
What you’ll do:
✅ Lead and inspire a multidisciplinary team across digital, creative, brand and campaigns to deliver standout work.
✅ Step change our digital capability, elevating performance marketing, content, analytics, and new-channel experimentation.
✅ Drive innovative, audience-first campaigns that grow awareness, engagement and income across all channels.
✅ Champion bold creative thinking, ensuring our brand is powerful, distinctive and emotionally resonant.
✅ Lead PR, storytelling and reputation management, ensuring our voice is compelling, confident and aligned with our purpose.
✅ Explore emerging technologies and formats, identifying new ways to reach and inspire audiences.
✅ Collaborate closely across Fundraising, Supporter Engagement, Retail and Clinical Services to deliver integrated, high impact marketing and shape and deliver the Hospice Strategic Plan.
We’re looking for someone who is:
· A digital first strategic marketer with deep experience in performance marketing, analytics, paid media and optimisation.
· A creative thinker who loves experimentation and isn’t afraid to challenge “how we’ve always done it.”
· A confident leader with the ability to inspire, mentor and develop multi specialist teams.
· Highly skilled at using audience insight, segmentation and behavioural understanding to shape content and campaigns.
· Insight and data driven, with a proven track record of delivering measurable growth across digital and offline channels.
· Passionate about making a meaningful difference through purpose driven marketing.
Who we are:
Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.
Why join us?
✅ A role with purpose – be part of a team delivering outstanding palliative care.
✅ Supportive and caring environment – work with passionate colleagues.
✅ Great benefits package – including 35 days' holiday, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.
✅ Perks and extras – free on-site parking, subsidised catering, Blue Light Card discounts (with membership), and an Employee Assistance Programme.
We provide free, compassionate care to adults in Milton Keynes and surrounding areas living with a life-limiting illness.


The client requests no contact from agencies or media sales.
We are looking for a committed and proactive Safeguarding, Complaints and Assurance Officer to play a vital role in strengthening our organisational governance and ensuring the safety, wellbeing, and satisfaction of the people we support.
This is an exciting opportunity to join our charity at a pivotal time and help shape best practice, champion learning, and support continuous improvement across safeguarding, complaints management, and organisational assurance.
About the Role
As our Safeguarding, Complaints and Assurance Officer, you will:
Safeguarding
- Act as the central point of contact for all safeguarding concerns
- Coordinate referrals, maintaining accurate and compliant records
- Support staff in recognising and reporting concerns
- Liaise with statutory agencies such as local authorities and police
- Monitor trends and escalate risks appropriately
Complaints Management
- Lead and oversee the end‑to‑end complaints process
- Ensure fair, consistent, and timely resolution
- Conduct or support investigations
- Maintain clear, auditable complaint records
- Communicate professionally and transparently with complainants
Assurance, Risk & Continuous Improvement
- Provide assurance that risks are identified, recorded, and managed
- Produce regular reports for senior leaders and trustees
- Support internal audits and external inspections
- Analyse data to identify themes and embed organisational learning
- Contribute to policy development and staff training
About You
We’re looking for someone who is:
- Highly professional, organised and confidential in their approach
- Able to work independently and make sound judgements
- Compassionate, proactive and committed to our charity’s values
- Confident in communicating with a wide range of stakeholders
- Skilled in analysing information and producing clear reports
Essential experience:
- Managing safeguarding concerns in a charity, public, or regulated setting
- Handling and investigating complaints
- Strong knowledge of safeguarding legislation
- Experience with risk management and assurance processes
Desirable experience:
- Working within the charity or voluntary sector
- Supporting audits or regulatory inspections
- Training or qualifications in safeguarding, social care, law, or investigations
About Life:
Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include
- Supported housing and community support
- Counselling and skilled listening
- Free pregnancy tests and baby supplies
Our values
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal
- Solidarity – We’re with you and for you
- Community – We’re better together
- Charity – Doing good for one another
- Common good – Building a better world
Information about the role:
For further information, please see the attached job description.
Please note, driving licence and own vehicle are required.
Salary: £30,000 per annum
Hours: 30 hours per week, Monday – Friday
Location: Home based but there is a requirement to be based in The Midlands
Benefits
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
- Birthday Leave (applicable after 1 years service)
- Extra annual leave for long term service
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Safeguarding and Equality
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
The client requests no contact from agencies or media sales.
The Tenovus Macmillan Welfare Benefits Caseworker Role
We’re excited to lead a pan-Wales Financial Health and Wellbeing Service funded through our Macmillan partnership to directly help people with a cancer diagnosis.
We're recruiting experienced Welfare Benefits Caseworkers across areas in Wales in the Hywel Dda & Cwm Taf University Health Boards for a 3 year Fixed Term contract.
With your expert and specialist knowledge and experience in the Welfare Benefits advice area you’ll be able to apply this within the cancer community at a crucial time for these individuals to meet their needs.
You'll need to be available to attend an Assessment Centre in Cardiff week commencing 20th April for a 1st June start date
The Tenovus Macmillan Welfare Benefits Caseworker Role Details
Covering the Hywel Dda or the Cwm Taf University Health Board this is an important and meaningful advice role in the cancer community for an experienced Welfare Benefits Caseworker. Managing a fully triaged caseload of welfare benefits clients across your specific area when it comes to cancer you’ll put your existing expert welfare benefits knowledge to good use, so your clients receive their full benefits and entitlements.
Your work is mainly done over the phone but may also be in person or digitally where you’ll be delivering a casework management and advice service for people with a cancer diagnosis and providing all the necessary support.
You’ll receive your referrals through your colleagues delivering the first contact element of the service. These referrals will contain full details of the advice needs ready for you to action the next steps. You’d also be required to independently build professional partner working relationships to support your role across the University Health Board as we grow the service.
What’s key is our service user experience is slick, professional and personable whether that’s with partners or services users. You’ll be supporting and advising your own caseload of clients with a chronic cancer condition or a life-limiting cancer prognosis so knowledge of working with people with disabilities, people too ill to work or in a distressing situation is something you can comfortably manage in a targeted environment.
It’s a rewarding welfare benefits job working with people with a cancer diagnosis. It’s one where you’ll make an immediate difference through your practical and sound advice, existing customer service skills and knowledge and experience in the welfare benefits area.
Whilst we offer flexible home working options, we require your ability to commute across your specific University Health Board (Hywel Dda or Cwm Taf) and to our Cardiff Head Office when necessary with Head Office working welcomed. For example, you’ll need to be flexible to commute to Cardiff with a higher concentration of days during your induction and probation period for training and team interaction on at least a monthly basis or across your University Health Board for partnership working.
The Tenovus Macmillan Welfare Benefits Caseworker Fit
We’re looking for a relationship builder and a team player who is an expert in this type of benefits advice field. You can comfortably manage a busy caseload, glean key information and tailor your communication style in a common sense and logical approach. You’re a detailed and analytical thinker who handles sensitive conversations and emotions well and with resilience.
It’s not just in doing the nuts and bolts of the job but how you go about it that matters just as much.
Making a difference for people affected by cancer is at the heart of what we do. Our values are our guiding principles in how we go about doing that in the way we think, go about work and interact with people and across teams.
Solution solving with a collaborative and open mind, being inclusive and super supportive and team focused means you’ll fit in well. You work in a way that can adapt to dealing with curve balls and know when to ask for help all whilst keeping on top of the day to day to keep focus on what’s important to achieve our shared goals
If you’re an adaptable and motivated person who’s proud to deliver quality work, has a people focused attitude and is excited to be part of our work we’d love to hear from you.
The Tenovus Macmillan Welfare Benefits Caseworker Skills
If you're seasoned in this area we’d love to see your application demonstrating how your skills or experience match the job role essentials and understand your motivation behind your application and what you’d bring to the team.
To be great in this role you’re skilled with:
- The expert Welfare Benefits advice knowledge & customer service capabilities -you confidently know and can explain your stuff and help others well taking on feedback
- Producing well managed and quality work on time – you’re careful and double check your work, manage your own time independently and are results focused to get a job done well within a deadline
- A flexible approach to working – your attitude’s good when there’s pressure to deliver and you adapt to the flow of work recognising where you need to change your focus
- Being collaborative, team and people focused – you know how to deliver great customer service. You work well with your colleagues to help them, listen to others’ ideas and put forward your own ones and demonstrate how you treat customers, so they feel valued
- Solution solving – you’ve a positive and resilient attitude looking for the best options in any situation or challenge things appropriately when coming up with a new idea or have a suggestion
At Tenovus Cancer Care we’re guided in all that we do by our core values. These are: Collaborative, Integrity, Innovative, Respectful and Inclusive. We’re dedicated to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. This means that whatever your background you’ll have an equal opportunity with us.
With our commitment to safeguarding the successful candidate’s role is eligible for an enhanced DBS check (Adults)
Applying is easy, just click the ‘Apply Now’ button at the top of the page and follow the online process. If you’d like any help with your application or to discuss any adjustments you may need please contact our People Team.
We are here for everyone affected by cancer We offer information, advice and specialist support to everyone who needs it.
The client requests no contact from agencies or media sales.