Trainee Jobs in Greenford, Greater London

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.

Are you a confident and experienced leader, with a heart for social justice and passionate about positively transforming society?

Then this could be the role for you. Join us as our next Centre Manager, and use your leadership and interpersonal skills to head up the team of three, delivering employment support in London.

You’ll be working with the local church to manage the delivery of Resurgo's award-winning Spear Programme. Over the last 20 years, Spear has equipped more than 9,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the barriers they face. 

We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.

The important stuff 

Location: Spear Clapham Junction

Contract: Permanent, Full-time

Hours: Monday - Friday, 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Salary: from £30,000 

Closing date: Monday 3rd June, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).

Application pack: Download our application pack below for more information about the role and Resurgo

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.

In this role, you’ll be responsible for:

Strategy, vision and impact [25%]

• Be at the forefront of leading Resurgo’s ‘big picture’ vision of a transformed society, empowering churches to transform young lives
• Build and implement a strategy for developing relationships with local referral agencies to ensure effective recruitment of young people onto the Spear programme
• Oversee the reporting of the Centre outcomes and ensure the Spear Programme is delivered in line with agreed targets

Leadership, line management and training [25%]

• Lead your team with confidence; spurring them on in Resurgo’s mission; invest in a team culture of excellence, belonging and fun
• Manage and develop the Lead Coach and Graduate Coach, using a coaching approach to invest in their growth and development. This includes weekly 1:1s, performance reviews and regular feedback
• Equip your team to drive change through a data informed approach, and keep them accountable to agreed targets for the Spear Programme

Relationship management [20%]

• Manage great relationships with a variety of stakeholders, including referrers, local businesses, donors, and your Board of Trustees
• Embed into your local church; working closely with your Spear Trustees and congregation, and actively participating in their mission and events
• Partner with the Spear Trustees and assist in implementing their funding strategy by helping to build corporate and donor relationships. For example, by hosting prospective donors in the Training Room

Delivery of the Spear Programme [20%]

• Support group and 1-1 coaching with numerous 16-24-year-olds: equipping them with practical work-ready skills and resilient mindsets
• Provide guidance to the Lead Coach in the training room when dealing with behavioural and safeguarding situations and upskill coaches with consistent coaching feedback
• Use a coaching approach to engage young people in challenging conversations that will enable them to take responsibility and over significant barriers to employment

Operations [10%]

• Liaise with relevant staff regarding site operations and work to resolve any issues as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies

This role will suit you if:

• You are an active Christian, passionate about your work being a lived expression of your faith
• You want to help others reach their full potential, and enable young people to overcome significant barriers to employment
• You have demonstrable experience in coaching, teaching or training and development, as well as being keen to develop these skills further
• You are an experienced and mature leader/line manager, or have great leadership potential, and are eager to bring out the best in your team
• You are confident building relationships with a variety of stakeholders, with effective written and verbal communication skills
• You are steady under pressure, and able to juggle competing priorities
• You are looking for a varied, hands-on role, where you won't be tied to a desk
• You are IT literate

You can expect:

• A genuine commitment to upskilling you through impressive training opportunities
• Training, guidance and funding to complete your professional coaching accreditation
• Progression opportunities through professional development 1-1s
• A fun, supportive culture where you are encouraged to bring your authentic self to work
• A worshipping community, where you can pray and worship with your colleagues
• Summer and autumn staff conference days, plus a two-night Christmas retreat

A couple of things to note:

This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)

In the event of a job offer, a DBS check will be requested.

Could you be our next Snow Camp London Programme Manager? 

Since 2003, we have been harnessing the power of skiing & snowboarding to break down barriers, broaden horizons and address the biggest social issues facing underserved young people today.

The Programme Manager will deliver a personal development journey to young people using snowsports as the hook to engage those who are less likely to engage with mainstream provision. We do this in partnership with youth projects and youth service providers across London, running snowsports youth programmes from The Snow Centre, Hemel Hempstead.

This is a really exciting opportunity to play a key role in Snow Camp’s development in London. So, if you love working with young people and have solid experience delivering youth programmes, combined with a passion for snowsports – and if you are looking for a challenging and rewarding role working with a committed team of staff at Snow Camp and some amazing young people – this job could be the job for you! 

Experience of working successfully with underserved young people in a range of settings will be essential to the post. Furthermore, experience within a snowsports field and passion for supporting young people generally will be a huge advantage!

Project management, logistical skills, relationship management, communication and presentation skills will all make up the job. Along with youth work experience to deliver life-skills or group workshops to motivate young people to work towards meaningful goals – these will all make up the job.

This is a key post requiring at least 2 years’ experience involving the above skills, together with proven project management and budgeting experience.

Job Description: Please download full JD & Personal spec below in the application resource section.

To Apply: Please send your CV and a covering letter telling us why you want to work for Snow Camp and how you meet the requirements of the job above.

Closing Date: Midday on Tuesday 11th June 2024

Interviews: Thursday 20th June 2024 at the Snow Camp London Office, Holloway Neighbourhood Group, 84 Mayton Street, London N7 6QT.

Salary: £30,000 per annum plus 10% bonus (£3000) paid in July each year = £33,000 total. 

(In the first year the bonus is paid pro rata based on number of months worked up until July).

Salary: £24,102 per annum plus £1,500 budget for personal and professional development

Contract: Fixed term for 15 months

Location: Homeworking (within UK), with the option to work from any of our Shelter Hubs across the UK

Hours:      37.5 per week (pro-rata if part time is preferred)

Closing date: 16th June 11.30pm

We’re looking for passionate individuals with personal experience of homelessness, bad housing, which may include other related disadvantages such as substance misuse and mental ill-health; to come and join us and make a difference to the way we do things. If you believe that people should have a say in their own support and that they should be at the front of making meaningful change then this could be the traineeship for you.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

This is a great opportunity to work within the Stories team at Shelter, recruiting people from within relevant services and outside the organisation to share their experiences to support Shelter’s fundraising, media, services, campaigning, research and brand work. As well as making contact with people willing to share their stories, you’ll be able to listen to someone’s experience and write a summary of their story. The traineeship lasts 15 months and you will receive personalised training and support to help remove some of the barriers that may have prevented you from getting meaningful employment. Once your traineeship is complete, we will support you in securing further employment in the future.

About you

We are looking for people who have lived experience of homelessness/bad housing and overcoming personal challenges and who are passionate about using their own life experiences to help make positive change for others. Good communication skills and the ability to make people feel heard will also be essential. Basic computer skills, e.g. word processing, the internet and email would be useful, but support can be provided. Above all, we need people with a real desire to develop personally and learn new skills.

How to apply

To apply you need to submit a copy of your CV and a completed copy of the application form. This can be submitted by email.

If you need support to create a CV please contact Sally Duckworth (GROW Officer) either via email.

We will be holding support sessions on Zoom to give people practical support and advice on how to complete an application. These sessions will also give you the chance to find out more about the role as well as other opportunities at Shelter. This will take place on:

Monday 10th June 2024, 1-3pm, online: https://shelter-org-uk.zoom.us/j/84646460768?pwd=fLwF87MbVm67wInVZhQx833mXi7oK3.1 Meeting ID: 846 4646 0768  Passcode: 74994782

We encourage all applicants to attend a session before submitting an application, if you are interested in coming along then please let Sally know beforehand.

When applying, we appreciate it may feel unusual to be talking about your lived experience to a prospective employer. Please be assured that we ask for this only to assess your suitability for a role that’s designed to help people to use their experiences to develop a career.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

When applying, we appreciate it may feel unusual to be talking about your lived experience to a prospective employer. Please be assured that we ask for this only to assess your suitability for a role that’s designed to help people to use their experiences to develop a career. If you feel you have the necessary lived experience, please apply and draw this out as much as you can in the application to increase your chances of being invited to interview.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Apprentice Personal Assistant - Executive Director of Finance and Strategic Planning

Contract: 18 Months Fixed Term contract, full time, Level 3 Apprentice

Salary: £24,113 - £25,319 with excellent benefits

Location: London, UK

Hybrid Working: A minimum of 40% of working time is spent face to face, either in the London office or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London, and this will be your location and contract base.

About WaterAid:
Want to use your skills to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as an Apprentice Personal Assistant to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
The WaterAid Finance and Strategic Planning team is a diverse and friendly team always ready to help each other and support WaterAid teams to deliver their aims and the contribute to the WaterAid mission.

About the Role:
The Apprentice PA will provide efficient and professional administrative and secretarial support to the Director of Finance and IT. The PA will provide support to the Director, in the following areas:

• Efficient coordination and support for the Director and the teams in both finance and IT.
• Assistance with the coordination for the Director of Finance and IT in their cross organisational and federation responsibilities, including Directors Team, Global Executive, Global Finance Executive, Audit Committee and Board of Trustees where necessary

You'll also:

• Act as business assistant and support for the Director, and their teams
• Proactively prioritise Director's time, forward planning of workload, travel arrangements, and diary management.
• Act with the Director's delegated authority whilst sensitively recognising and respecting the accountability and authority of others present.
• Proactively coordinate UK, and global, meetings where required
• Attend SMT meetings to take notes of the meetings, record and manage the completion the actions/priorities that arise
• Maintain relationships with key stakeholders across WaterAid.
• Provide cover for other PAs during annual leave, absence etc. (as part of the PA Team).
• Provide assistance with the inputting of the Director's expenses - budget allocation etc
• Assist with the Travel arrangements for the Director and the team.
• Pro-active, high attention to detail and pride in all outputs.
• Track priorities, flagging issues to Director, and proactively coordinating such items across SMT and other key stakeholders, to ensure timely actions are taken and issues dealt.
• Carry out research and prepare materials including presentations and written briefings as required.
• Maintain up to date secure and accessible team records (e.g. organigrams, JDs, etc)
• Commit to and complete apprenticeship training and development programme

About You:

• Accuracy and high attention to detail, to be able to produce written work of high quality and maintain accurate records
• Effective time-management skills; ability to manage multiple projects, priorities and deadlines
• Excellent interpersonal and communication skills; ability to deal with people at all levels of the organisation with confidence and discretion
• Excellent command of written English, to produce reports and communication materials to the highest standards
• Very good numerical skills
• Strong decision-making skills
• Ability to build and maintain strong relationships
• Active user of websites and digital tools and technology
• Excellent IT skills in MS Office (Outlook, Word, Excel, PowerPoint)
• Good organisational and project management skills; with the ability to organise and manage successful projects and events
• A commitment to personal learning, development and improvement in pursuit of own objectives and those of the team and organisation
• Working style that reflects WaterAid's values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation

Apprenticeship Requirements

• Have an A-C grade at GCSE or equivalent in Maths and English
• Have lived continuously in the UK/EEA for the last 3 years
• Not have a degree in any subject
• Not have done the Business Administration Level 3 programme previously
• Not have significant work experience of more than a year or so

Closing date: Applications will close at 23:59 on Tuesday 28th May 2024. Availability for an in-person interview is required between 22-26th May

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor to consolidate their skills and experience or as a development opportunity for an advisor to train to become an Advice Session Supervisor within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £33,194 for the first six months whilst undertaking the training.

The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.

The role includes:

• Providing advice to the public and undertaking casework on social welfare law issues
• Supervising advice and gateway assessment sessions
• Supporting and supervising staff and volunteers

To be successful you will need:

• Recent experience of giving advice to the public. This should include having undertaken advice casework.
• Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 20th May 2024

Interviews: Friday 24th May 2024

For further information and an application pack please visit our website via the apply button

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Placement Manager 

£35k p.a. FTE part-time 

Part-time 15 – 20 hours per week Location: initially remote working but to be hybrid based in W/NW/SW London.)

We are looking for a Placement Manager to join our enthusiastic and friendly team. Help Counselling Centre is a small Mental Health charity providing one-to-one counselling, both in person and online.  We are also a well-established training placement provider for trainee counsellors and psychotherapists studying with prestigious training providers in London.

About Help

Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.

This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.

About the job

Reporting to the Help Director, the job is to ensure the smooth and effective running of the training placement process in line with BACP requirements.

This will include providing clinical support and expertise to the Help Director; managing and assuring the quality of the counsellor recruitment process; handling counsellor issues; overseeing weekly client allocations and reallocations; handling queries and managing relationships with clients, counsellors and supervisors; reviewing and enhancing clinical policies.

Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20. 

We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.

 Key responsibilities

· Provide clinical support and expertise to the Help Director as required.

· Manage and oversee process of new counsellor recruitment, ensuring all new counsellors are interviewed and vetted against a suitable set of standards and controls. 

· Manage paperwork required by Training Organisations in relation to Trainee Counsellors at the beginning and during their placement. 

· Being available to support Trainee Counsellors on clinical placement with Help.

· Manage the Cause for Concern’ procedure with Trainee Counsellors and Supervisors as and when they arise. This will include ensuring appropriate record-keeping and taking appropriate action to ensure counsellors are working safely and within the BACP ethical framework. 

· Provide a point of escalation for client, counsellor or supervision queries. 

· Manage and oversee weekly client allocations and reallocations. 

· Manage any queries raised from Assessments and manage any declined clients 

· Assist in the periodic review and creation of appropriate clinical policies and procedures. Provide input into policies and procedures based on changes to best practice guidelines issued by professional bodies. 

The Candidate

Education & experience: Counselling or Psychotherapy Qualification, BACP or UKCP professional membership, 3-5 years' post-qualification experience. Experience of working within a training environment within the same industry highly desirable.

Skills:

· Excellent facilitation.

· Strong task and time management.

· High standard of verbal and written communication skills.

· Highly organised.

· Ability to provide challenging feedback to others, managing and responding professionally and appropriately to conflict and risk. 

· Interpersonal and influencing skills, especially the ability to engage with counsellors.

· Stakeholder management.

· Adaptability.

· Analytical and problem-solving skills

· Knowledge of MS Office suite and ability to learn new systems quickly. 

· Working understanding of HR-related policies and procedures including EDI and working with competency frameworks is highly advantageous.

BUSINESS ADMINISTRATION APPRENTICE - LEGACY PRODUCT OPERATIONS

Salary: £21,500 - £23,500 per annum

Reporting to: Senior Legacy Operations Manager

Department: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 35 hours per week

Location: Stratford, London with limited-flex (2 - 3 days per week in the office)

Closing date: Thursday 30 May 2024, 23:55

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone innovative and ambitious, someone like you.

Cancer Research UK is the world's largest charity dedicated to beating all types of cancer. We now have an opportunity available in our Legacy Operations team to deliver administrative support, working with the wider Legacies Product team to deliver the fulfilment of our supporters' journey.

Alongside your day to day work you will be enrolled on the Corndel Futures Business Associate Diploma; this will develop the skills needed to deliver impact in your job role. It is a recognised professional qualification accredited by the Chartered Management Institute and all learners will be awarded a Level 3 Business Administration Associate Diploma upon completion of the course.

We're seeking an individual with good organisational skills and a strong attention to detail to join us on our Business Administration apprenticeship scheme. You'll play a vital role in ensuring a seamless supporter service for our Legacy based activity. Whilst administrative work experience is welcomed it is not a pre-requisite for this role, it's more about your potential and passion for the work we do at Cancer Research UK.

What will I be doing?

• Proactively using the apprenticeship programme to develop a broad business administration skill set and a working knowledge of legacy giving products and processes; management of digital data; communication and collaboration techniques; legal frameworks and organisational structures

• Proactively using the charity's learning and development programme to develop desired core operational and administration skills

• Working collaboratively across the various legacy product teams to support the delivery of the wider team

• Undertaking periods of protected learning (20% of time) to prepare for and meet apprenticeship standard requirements and end point assessment

• Demonstrating the use and application of new knowledge, skills and behaviours

• Ensuring equality and diversity is celebrated and considered as part of all decisions taken

• Being committed to Cancer Research UK's vision in beating cancer sooner.

What skills will I need?

• Confident user of Microsoft Office packages

• Confident written and verbal communication skills

• Well organised with the ability to manage and prioritise work and meet deadlines

• Strong attention to detail

• Demonstrates analytical and problem-solving skills

• Able to work effectively and flexibly as part of a team and autonomously

• Can interact effectively at all levels, with a wide range of colleagues

• Able to shadow colleagues and take in information.
  

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.

For more information on this career opportunity please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

Am I eligible to apply?

• Candidates must not hold a qualification at same level or above in the same discipline as the apprenticeship

• Candidates must not be enrolled in full-time education at the start of the apprenticeship

• Candidates must not currently be participating in another apprenticeship programme or are not currently pursuing another qualification that is government funded.

• Do you have GSCE's in Maths & English (or equivalent) at Grade C/4 or above, or willing to complete this learning at the same time as your apprenticeship.

• Candidates must be 18 or over.
  

For a full list of eligibility criteria, please email .

Application process

Stage 1: Online application

Complete an online application form - you'll be asked to answer an application question and to upload your CV.

Please note, our application process is now anonymised. So please ensure you fill out all the required fields as well as uploading a CV, as they will be collected for use later in the process.

Stage 2: Audio Submission

If you are successful in the previous stage, you will be asked to complete an audio submission, answering competency-based questions. The questions will be emailed to you and you will have a few days to submit a response via an audio recording (no video required).

Stage 3: Final Interviews

If you are successful in the previous stage, you will then be invited to a face-to-face interview at our head office, with representatives from the team you are applying to the w/c 10 June.

Hours: 37.5 hours per week FT but part time will be considered 

Location: Hybrid home and working across Citizens Advice Hounslow (CAH) sites in London Borough of Hounslow 60/40 or 50/50 depending on requirement

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 10,000 clients a year. You will be part of our wonderful team of staff and volunteers committed to do their best for anyone in need of our help. To sustain our service, we now require a dedicated Training & Development Manager.

Job Purpose

• Lead training and development for all colleagues (Staff and Volunteers) and guide people through the Adviser Learning Programme (ALP)
• Drive our recruitment and retention strategy for volunteers
• Develop and deliver our Training and Development Plan

This pivotal role will be responsible for the selection, training and deployment of our volunteers across all service areas. A key focus will be to facilitate effective training pathways for paid staff and volunteers. You will be required to design and deliver group training sessions, and monitor trainee progress and development through structured training programmes.

For more information about the role, please download the Job Description and Person Specification attached.

We offer a range of employee benefits, including 25 days annual leave plus bank holidays and days between Christmas and New Year, pension contribution, training and opportunities to continue your professional development, employee assistance programme.

HOW TO APPLY:

Please send us your CV and Cover Letter (maximum two A4)    showing how you meet the points in the Person Specification via the apply button

Please note: We are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled, therefore if you are interested please submit your application as early as possible.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Senior Counsellor

Hours of Work: 4 days a week, 28 hours a week

Salary: £40,221 (pro-rata)

Duration of Contract: 1 years - renewable subject to funding

Accountable to: Executive Director

Responsible for: Three part-time counsellors/psychotherapists and a team of volunteer counsellors/psychotherapists.

About IKWRO

IKWRO –Women’s Rights Organisation (IKWRO) is an award-winning charity founded (as the Iranian and Kurdish Women’s Rights Organisation) in 2002. IKWRO is a registered charity which provides advice and support to Middle Eastern, North African and Afghan women and girls living in the UK, who have experienced, or are at risk of all forms of “honour” based abuse, including; forced marriage, child marriage and female genital mutilation (FGM), or domestic abuse.

We work with women and girls of all ages, including lesbian women, bisexual women and trans women. We offer services in Kurdish, Farsi, Arabic, Dari, Pashto, Turkish and English. IKWRO offers free advice, advocacy and counselling services and operates a refuge which provides safe accommodation and specialist support to single women at risk of “honour” based abuse, forced marriage and domestic abuse.

IKWRO also provides training for women and girls to help them understand their rights in the UK. In partnership with other organisations, we assist survivors of abuse with accessing English language classes and education, training and employment opportunities.

As well as supporting women and girls directly, we offer advice and training for professionals from the statutory and voluntary sectors, to better understand the needs of the women and girls we represent, the types of abuse they experience and to provide best practice prevention and support services.

We campaign to increase awareness and improve laws and policies to tackle all forms of “honour” based abuse and harmful practices including; forced marriage, child marriage, marital captivity, female genital mutilation, virginity testing and hymenoplasty, discrimination by sharia courts and to push for better laws and policies to protect women’s and girl’s rights.

The post-holder will be required to work in a confidential setting and provide non directive support to improve mental health and social functioning of women who are experiencing different forms of gender based violence. The post-holder will be professionally trained, accredited and work within the BACP/BPS Ethical Framework for the Counselling Professions (2018) or equivalent. 

Main Duties and Responsibilities

·Provide a service in line with BACP (British Association for Counselling and Psychotherapy) guidelines or equivalent.

·To support the management team with the strategic development of IKWRO’s counselling services. 

·The provision of effective and high-quality Counselling and Psychotherapy services to IKWRO’s clients through making use of up to date service standards and IKWRO’s Counselling Guidelines.

·To agree a counselling contract with IKWRO’s clients and provide a timely, responsive and appropriate service.

·Carrying out a small one to one clinical caseload and/or depending on the team’s clinical capacity.

·To manage waiting lists according to the level of risk, delivery plans and organisational priorities. 

·To manage the delivery against targets and in accordance with contract requirements. 

·To lead, line manage and develop the counselling services staff as required.

·To do the clinical supervision of Associate Counsellors and trainees.

·Helping clients work towards a deeper understanding of their concerns;

·Maintain clients’ records ensuring accordance with IKWRO’s policies particularly as they relate to confidentiality and data protection.

·Making appropriate referrals and signposting to other services if needed;

·Attending clinical individual supervision, managerial supervision and training courses;

·Liaising, as necessary, with other agencies and individuals to help make changes based on the issues raised by clients;

·Liaising with IKWRO’s staff.

·Maintaining and updating accurate digital records of all cases and up to date monitoring and evaluation databases as well as writing reports.

·Experienced in delivering a variety of therapeutic interventions from different therapeutic modalities such as Trauma Focused Cognitive Behaviour Therapy, Psychodynamic, Existential and Humanistic therapy. 

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The Educational Mental Health Practitioner (EMHP) Programme is a one-year postgraduate diploma course which is part of the child mental health workforce development programme.  The course started in January 2019 to train graduate entry practitioners to the child and young people mental health workforce. It is a key part of the Green Paper proposals to establish mental health workers in schools and contribute to increasing the workforce set out by the government by 2025.

The Course Tutor will support teaching delivery on the Pg Dip in Educational Mental Health Practitioner programme. Subject to candidate availability and interest, there is also an opportunity for the postholder to support the delivery of other low intensity and Cognitive Behavioural Therapy (CBT)-based trainings offered within Postgraduate Studies at the Centre.

The ideal candidate will have a recognised qualification in a core mental health profession of Clinical Psychology, Child Psychotherapy, Family Therapy or Child and Adolescent Psychiatry and/ or have specific training in CBT. The post-holder will also need to have experience working with children, young people, and families with psychological/emotional difficulties in a mental health service and/ or educational setting. 

Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH).

Contract duration

Fixed-term 12 months (maternity cover)

Closing date for applications

Midday (12pm), Friday 24 May 2024.

Notification of interview

Shortlisted applicants will be notified no later than Thursday 30 May 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held on Wednesday 5 June 2024.

How to apply

Please visit our Careers page to register and apply online. We are unable to accept CVs and kindly request no contact from agencies.

Administration and Systems Manager 

£35k p.a. 

Location: initially remote working but to be hybrid based in W/NW/SW London.

We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18.  We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.

About Help

Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.

This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client. 

The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.

About the job

The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.

Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20. 

We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.

Key responsibilities

Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.

Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities. 
Systems management.

Managing the impacts and interactions between processes and systems which can be complex and far reaching. 

Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.  
Information review, reporting and continuous improvement.

Create, review and report on operational data and use this information to solve potential problems or strengthen business performance. 

Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date. 

Stakeholder management

Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.

Quality of service 

Ensure all queries and contacts are dealt with professionally, accurately and promptly. 

Manage all aspects of the administrative tasks and process required.

The Candidate

Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.  

Skills:

· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.

· Interpersonal, line management, coaching, and verbal and written communication skills.

· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.

· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous. 

About you:

· Self-motivated and able to work on your own initiative.

· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.

· Excellent attention to detail, thorough and accurate. 

· Proven track-record in high quality customer service skills, confident on the telephone.

· Quick to learn new systems and proficient with technology. 

Established in 1997, Jigsaw4u provide a range of services for children, young people and families experiencing complex social and emotional difficulties in South West London.  Jigsaw4u has experienced considerable growth and development over the past several years, and this new role has been identified by the Board of Trustees and Chief Executive Officer to support Jigsaw4u’s position and aspirations for the future.

As a member of our Senior Management Team (SMT), you will help to deliver and shape Jigsaw4u's vision and strategy. It will be your responsibility to ensure that Jigsaw4u’s services achieve their goals, meet their strategic objectives and achieve our growth targets while being delivered to Jigsaw4u’s exceptionally high standards.

Under the direction of the CEO, the postholder’s areas of responsibility will be to: 

• Line Manage the Service Managers, ensuring that their teams are high performing, reporting and data collection is of a high standard and relationships with funders and other stakeholders are outstanding.
• Ensure that the structure of all Jigsaw4u services are optimised to allow for growth and support staff and volunteers (including trainee counsellors/therapists) to develop key skills.
• Maintain knowledge and awareness of best practice within the charitable sector (and other sectors where relevant), to inform and update Jigsaw4u so that we take advantage of the latest approaches to change, innovation and development which can have a positive impact on children, young people and families affected by complex social and emotional difficulties.
• Work proactively and collaboratively to identify innovation and business improvement within the Service Management Team to define and agree Target Operating Models and oversee implementation and ongoing review.  Use insight, evaluation and analysis to continually inform and refine practice.
• Play a full part in the development of the SMT and deputise for the CEO as required.  Work closely with the Service Management Team to develop and deliver an outstanding approach to people management, building a learning culture that delivers high quality, extensive support enabling people to achieve their best as a team.
• Represent Jigsaw4u at formal meetings with funders and other stakeholders and through submission of reports and data requests.  Establish new, and strengthen existing, external relationships to promote Jigsaw4u’s profile, influence and reputation.
• Ensure compliance with relevant statutory and regulatory requirements, and adherence to relevant professional codes and standards of good practice.
• Support the CEO in funding and tender applications
• Support the CEO and fundraising team in generating income

As a member of the SMT you will be expected, with training and support, to take an active part in supporting the whole organisation.  Experience and aptitude to provide calm leadership and a supportive problem-solving approach to practical problems and judgements involving risk is necessary.

This is an exciting opportunity to provide clinical leadership and supervision to a number of therapeutic services within Richmond Borough Mind. Our developed and respected Psychotherapy and Counselling Service has been providing long-term counselling interventions to local residents since 1988. The service is self-funded and offers a range of therapies which aim to provide individuals with the support and opportunity to work through their difficulties in depth with a skilled and experienced trainee or fully qualified therapist. Sliding scale rates are offered to make sure that we are accessible to all. We also run a number of therapeutic, psychoeducational, support and peer-led one to one sessions and groups, training workshops and other activities.

We are looking for a skilled and qualified (or in advance training) counselling supervisor to provide clinical supervision, leadership, management and service development of our Psychotherapy and Counselling service. Knowledge and understanding of a number of modalities would be an asset.  Part of the role will be to help us achieve and maintain BACP or equivalent service accreditation and to grow the service.

As well as having an empathy with the core values of RB Mind, the successful applicant will be a confident and versatile communicator with outstanding relationship-building, organisational and problem-solving skills, and have the ability to provide empathy and guided support to staff, volunteer counsellors, administrators and clients. You will be supported by senior management colleagues and gain a rich experience of low, moderate and more complex cases.

Richmond Borough Mind values diversity and difference.  We welcome applicants from all sections of the community, particularly individuals with lived experience of mental health problems.

Benefits of working for RB Mind:

• 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]
• Contributory pension
• Bonus 1 day of annual leave per year over the festive period [pro rata]
• Employee Assistance Programme (EAP) which includes free counselling sessions and access to a wellbeing app
• Training and personal development opportunities
• Paid time off for medical appointments
• Staff away days and socials

ABOUT US
The Woodland Trust is the UK’s leading woodland conservation charity.  We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.  

THE ROLE
The Rainforest Project Officer role is based in South West England and funded by the  Species Survival Fund which National Lottery Heritage Fund are delivering on behalf of Defra. The role will include providing advice and support for landowners on the creation and management of temperate rainforests; overseeing rainforest restoration on the Woodland Trust estate; and working with the regional communications and engagement team to deliver a wide range of rainforest themed communications and engagement activities to showcase and raise awareness about the importance of the Temperate Rainforest and the work of the Woodland Trust. 

The Rainforest Project Officer will oversee, and help deliver, a diverse programme of work for the project, as well as line managing two early-career trainees to increase their knowledge and develop the skills needed to inspire a wide range of audiences to engage with this precious habitat.

This is an 18 month fixed term position. 

THE CANDIDATE
You’ll have experience in successfully delivering projects and programmes on time and to budget. You will use your excellent communication skills to represent the Woodland Trust and the project, in a professional, competent, and positive manner as well as having the confidence to present in front of large audiences.

You will have experience of building meaningful working relationships with a range of key stakeholders, effectively engaging with them so they are involved and inspired by our work and ensuring the impact of the project is maximised.  You’ll have a collaborative approach with experience of working with multiple teams and organisations for a shared purpose.
You will have the ability to take on a leadership role, supporting the training and upskilling of team members and volunteers. You’ll be self-motivated and flexible having the ability to manage and organise a diverse workload.

Our Organisational Nature enables us to better understand what it means to be part of the Woodland Trust, empowering us to make an impact, every day. We want you to be able to role model our values; ‘Grow Together’, ‘Focus’, ‘Explore’ and ‘Make it Count’ to ensure each of us plays our part in helping to protect, restore and create our woods and trees.

A full UK driving licence to undertake travel across South West England is required and access to your own vehicle.

WHAT TO EXPECT BY JOINING A TEAM AND MAKING A DIFFERENCE
There’s no other organisation like the Woodland Trust. Joining the team you will be making your contribution to tackling the nature and climate crisis. In return, we recognise and value our people. You'll have our full support, training and opportunities for professional development, along with a contributory pension, life assurance, good holiday allowance and the opportunity to work flexibly from home. 

OUR COMMITMENT TO DIVERSITY & INCLUSION 
At the Woodland Trust, we want to reflect and represent the full richness of diversity in the UK. Fewer of our employees are Black, Asian or minority ethnic; disabled; from lower socio-economic backgrounds or under 25; so we are particularly keen to receive your application if you are from one or more of these groups. We can also discuss anything you may need to achieve your full potential at any stage of the process. We assess your application solely on your demonstrated suitability for the job. Nothing else.

To ensure anonymised recruitment, if you have uploaded your CV, shortlisting panels do not see your CV until shortlisting has been completed. Before submitting your application, please ensure you have completed the supporting information section with details of experiences that clearly evidence as many aspects of the job description as possible.

We reserve the right to close this vacancy early if we receive a high volume of suitable applications. If you are interested, we'd encourage you to submit your application as early as possible.

Interviews will be held via Teams on Thursday 13th June 2024.