Trainee jobs in st neots, cambridgeshire
Woodgreen Pets Charity’s vision is a world where all pets are well cared for in loving homes for life. To achieve this, we not only provide care for pets in need, but also help people be the best pet owners they can be.
Are you looking for an exciting opportunity? Do you feel like you’ve got what it takes to excel in customer service?
We’re looking for an apprentice to join our fantastic team. You’ll need to be a team player, enthusiastic and passionate about helping people and pets. As an apprentice you’ll gain on-the-job training and support alongside a structured training programme. As part of this, a functional skills qualification in English and maths may be achieved during the apprenticeship if required.
You’ll be part of a dedicated team that is the first point of contact for Woodgreen customers, and your interactions will range from phone calls, digital and written communication too.
No one day will be the same, although you can expect to give a professional and friendly service every day. As an apprentice you’ll spend time learning the ropes, then as your training progresses, you’ll learn how to assess and respond to the needs of our customers and their pets, whilst providing advice, guidance and support. Showing compassion and empathy will be crucial. You may have to deal with some challenging situations, but you’ll be supported all the way until you feel confident.
You’ll spend time honing your customer service skills, and at the end, you’ll be a fully-fledged Level 2 Customer Service Practitioner. You’ll also learn other valuable skills along the way that will help with your career and personal growth.
What you’ll need
- Be a confident communicator and team player
- Passionate about providing our customers with the best service
- Thrive in a busy working environment
- Enthusiastic about helping pets and people
- Find solutions to problems
- A resilient attitude
- A desire to use technology and develop your ICT skills
If you would like to work for an exciting and supportive charity that improves the lives of pets and their owners, then we’d love to hear from you.
This apprenticeship is for 15 months with a view to considering permanent roles available in the team on successful completion. This is a full-time role, working 37.5 hours per week Monday to Saturday (on a rota basis) between 8:30am until 4:30pm at our Godmanchester site, PE29 2NH.
The salary for this position is £19,500 per annum. There are different rates of pay for apprentices depending on your age and what year of your apprenticeship you’re in. These are in line with National Minimum Wage for Apprentices.
This salary is complemented by:
- 36 days annual leave per year (inclusive of bank holidays)
- Up to 8% employer pension contributions
- Support towards healthcare costs (cashplan)
- Free access to Headspace
- Life assurance (4x salary)
- 25% discount in our charity shop
To apply please submit a copy of your CV and a Covering Letter. We look forward to receiving your application!
This vacancy may close earlier should we receive high volumes of applications. Interview may commence prior to the closing date.
Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.
Registered Charity
101 - 500
Our vision is for every pet to have a home where they are loved, well cared for and enjoy positive relationships with their owners.
The client requests no contact from agencies or media sales.
Thank you!
Community Project Lead
- Two-year fixed term, full-time (35 hours per week) or part-time (minimum 21 hours per week considered), £28,000 – £32,000 per annum depending on experience (pro rata if part-time)
- Remote or office-based. Occasional visits to IPSEA’s office in Takeley or a London venue required. This role will also include frequent travel to meet with community partners.
Do you have experience working with under-served communities and leading impactful outreach projects? Are you passionate about improving access to support for families of children and young people with special educational needs and disabilities (SEND)?
IPSEA is the leading charity in the field of SEND law in England, and we provide free and independent legal advice and support to families of children and young people with SEND. We also provide training on the SEND legal framework, and we influence policy at both a local and national level.
We are looking for an experienced and motivated Community Project Lead to join our team and lead the development of our advice services for under-served communities. This two-year, fixed-term role is a key part of our strategy to reach groups who may not traditionally engage with IPSEA’s support - including children and families with English as an additional language, cared-for children (children in care), migrant children, detained children, and Gypsy, Roma and Traveller communities.
The project builds on a detailed scoping exercise we’ve recently completed, which involved working closely with a wide range of charities and organisations that support these communities. The resulting report outlines the barriers they face, and will form the foundation for this project and directly inform the work you will lead.
What you’ll do
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Design and develop pilot advice services that are tailored to the needs of under-served communities, using findings from IPSEA’s research
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Build and maintain strong relationships with community groups, charities and service providers to co-produce accessible services
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Collaborate with IPSEA’s advice, legal and policy teams to address the barriers these communities face in accessing SEND legal advice
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Contribute to and share outreach materials, training resources and toolkits to support families of under-served communities and empower local advocates
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Plan and lead workshops, focus groups and community events to raise awareness, gather feedback and enhance service delivery
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Monitor and report on project outcomes and impact, providing regular updates to IPSEA staff and stakeholders
You can work remotely or from IPSEA’s office in Takeley, with frequent travel required for essential meetings and community engagement.
If you share our commitment to protecting, promoting, and upholding the rights of children and young people with SEND, and would like to use your skills to improve access to vital advice and support, we would love to hear from you.
Visit our website to download a recruitment pack and application form.
Closing date for applications: 9am on Monday 16 June 2025
First-round interviews: Wednesday 25 June 2025 (London)
The client requests no contact from agencies or media sales.