Training advisor jobs

Procurement and Travel Officer

• Full-time

About Barnabas Aid

Barnabas International is a large family of Christian ministries and charities focused on giving practical support to suffering, abandoned and persecuted Christians around the world. The ministry was founded in 1993, and since then, it has funded projects in more than 100 countries, providing hope and help to millions of our brothers and sisters in Christ. Some of our key projects include supplying food aid, medical supplies, educational and vocational training, Bibles, micro-enterprise, disaster relief, help for victims of violence, and support for pastors and church leaders. Barnabas Aid also provides advocacy for religious freedom, especially for persecuted and suffering Christians.

Barnabas is primarily a Christian ministry and a charity. Employees are expected to subscribe to the Vision, Mission, Value and Statement of Faith, and their work may be viewed as being vocational. There is an occupational requirement for applicants to be practising Christians, who are engaged in their local church, in order to be able to carry out our roles.

Overview

The Procurement and Travel Officer will play a vital role in managing the procurement and travel functions for the organisation, working closely with both internal stakeholders and external suppliers. This role is critical in ensuring the smooth and efficient booking of travel for staff and senior stakeholders, as well as overseeing the organisation’s purchasing activities. As a newly created position, the successful candidate will be responsible for establishing systems and processes to manage travel and procurement, working closely with the Finance team and the Travel and Security Advisor in the HR department to ensure consistency and financial integrity.

Key Responsibilities

Travel Management:

· Coordinate and manage all travel arrangements for staff and senior stakeholders, ensuring timely and cost-effective bookings while adhering to organisational policies.

· Organise international and domestic travel, including flights, accommodation, transport, and visa arrangements.

· Serve as the point of contact for travel-related inquiries, providing guidance and support for smooth logistics.

· Negotiate with travel vendors and service providers to secure the best pricing and terms for the organisation.

Procurement Management:

· Oversee and manage the purchasing of goods and services for the organisation, ensuring compliance with procurement policies and budgetary guidelines.

· Source, evaluate, and engage with suppliers for the provision of necessary goods and services, aiming to achieve cost-efficiency and quality.

· Develop and maintain procurement records, including purchase orders, contracts, and supplier agreements.

· Liaise with Finance to ensure accurate tracking of procurement expenditures and alignment with budget allocations.

Collaboration with HR and Security Teams:

· Work closely with the Travel and Security Advisor in the HR department to ensure travel safety and security measures are in place for staff and senior stakeholders, particularly for international trips.

· Support the integration of security protocols into travel arrangements and procurement decisions, ensuring all relevant safety guidelines are met.

· Assist in providing pre-travel briefings and information to staff traveling to high-risk areas.

Systems and Process Development:

· Collaborate with the Finance team to design and implement systems for procurement and travel functions.

· Create standard operating procedures (SOPs) for travel bookings and procurement to ensure operational consistency and compliance.

· Identify opportunities for process improvement and implement best practices to ensure efficiency and effectiveness.

· Maintain accurate and up-to-date records of all procurement and travel transactions, ensuring clear communication across departments.

Stakeholder Support and Coordination:

· Act as the primary point of contact for internal teams and external suppliers regarding procurement and travel matters.

· Support staff and senior stakeholders with travel and procurement inquiries, troubleshooting any issues that may arise.

· Assist in coordinating logistics for organisational events, conferences, and field visits, ensuring all travel and procurement requirements are met.

Confidentiality and Discretion:

· Handle sensitive information with the utmost confidentiality, ensuring that all procurement and travel-related matters are managed discreetly.

Person Requirement

· Proven experience in procurement, travel coordination, or a similar role, ideally within the public or not-for-profit sector.

· Excellent organisational and time-management skills, with the ability to handle multiple tasks simultaneously and meet deadlines.

· Strong communication skills, both written and verbal, with the ability to work collaboratively with both internal teams and external vendors.

· Experience negotiating with suppliers and managing travel logistics.

· Strong attention to detail and accuracy in record-keeping and document preparation.

We're growing our amazing team and looking to recruit two fabulous new staff who want to work alongside people as they find their pathway to travel out of homelessness.

The 999 Club

The 999 Club has stood on the corner of Deptford Broadway for more than 30 years, working with and supporting the local community. Our focus now is on people who are street homeless, rough sleeping or unhoused and those who have no recourse to public funds. As the 999 Club, people who use our services are our members.

The Gateway

Our day centre, The Gateway, is open five days a week and provides a welcoming, safe and friendly space where our members can spend time away from their usual situation and sort out practicalities like getting laundry done, taking a shower, charging their phone and having something to eat. It’s where our Intervention Team are often based as part of their work, empowering our members.

The Intervention Team

Working alongside the Essential Services Team and an amazing team of volunteers the Intervention Team provide triage, assessment, holistic progression planning, advocacy and support for members of the Gateway, identifying and addressing their immediate housing situation as well as wider social, health and wellbeing issues with the ultimate aim of them finding a pathway out of homelessness.

Who We’re Looking For

We’re looking for people who like people, who care about doing a good job and want to be part of a dynamic team, providing the best service possible. We want team members with common sense, who are assertive, compassionate, have a sense of humour and a no- nonsense, positive attitude looking to make a difference in their community.

We’re looking to recruit two Intervention Workers – one for complex interventions where there are additional factors. This would best suit someone with experience whilst the brief intervention role would suit someone with transferable skills but little to no experience in the homelessness sector.

Why You Should Apply

This is a really exciting opportunity to join the team as we evolve service delivery, creating clear pathways for people who have different journeys to travel out of homelessness.  

The hours of work are Monday-Friday 08:45h-16:45h.

Staff benefits include

· 27 days annual leave (plus Bank Holidays), increasing each year to a maximum of 30 days 

· 3% pension contribution on qualifying income 

· Employee Assistance Programme 

· Cycle to work scheme 

· The opportunity to be part of a truly amazing team doing truly amazing work

Lead a transformative project to expand vital healthcare support services across the Southwest.

Hearts Together is a much-loved Plymouth-based charity supporting thousands of families each year with a safe and compassionate place to stay near Derriford Hospital.

We’re searching for a visionary Chief Executive to lead our charity into its next chapter of purposeful growth—including supporting the ongoing £6M capital build project that will ultimately double our capacity and ensure no family is ever turned away for lack of space.

If you're an empathetic, values-led leader with a passion for social impact—committed to driving organisational success through focused investment in people, capability, and leadership at all levels—this is your moment.

You will bring:

• Proven experience in strategic leadership, income generation and organisational development
• A strong connection to our mission and values
• Exceptional relationship-building and ambassadorial skills
• Confidence leading capital projects and working with professional advisors
• A passion for social impact, innovation, and compassionate service

This is a rare and exciting opportunity to shape the future of a well-established charity and lead the delivery of life-changing services across Devon, Cornwall and beyond.

To apply:

Download the full candidate brief and for a confidential conversation with our recruitment partners Public Leaders Appointments, please contact Melissa Stewart (details in the attached)

Apply by sending your CV and a cover letter (each max 3 pages) outlining your motivation and suitability (applications submitted without a cover letter will not be considered)

Deadline: Midday, Friday 18 July 2025
Interview date: TBC August. Plymouth

his is a busy and exciting time to be working on the Childhood harms portfolio, with significant changes to the policy framework both proposed by the Government and underway. Consequently, alongside recruiting this role as full time, we are looking for a candidate to join us as soon as possible to take forwards our existing body of work urgently.  

We are looking for a candidate with experience of policy and influencing decision makers, ideally with a background in childhood harms, including child sexual abuse and exploitation.  Your work will play a key role in creating the context for positive change to improve the lives of vulnerable children, young people and families. You will need experience of working with  a wide range of stakeholders to influence policy change, and to be able to demonstrate strong oral and written skills.

We are a friendly and supportive team, passionate and enthusiastic about our work. You will be given plenty of support and direction to help you hit the ground running, and to  develop and flourish in your time with us. 

Barnardo's is currently moving towards a new way of working that provides greater flexibility for you to choose when and where you carry out your responsibilities within the UK and makes job opportunities more accessible. This role will be home based. Barnardo's will only expect you to be in an office when necessary and will provide flexible spaces for innovation and collaboration. 

Assessment

As we are looking for someone who can join us as soon as possible, we will hold a rolling assessment. We will offer interviews as suitable candidates are identified.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable).

About Barnardo's

At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Please note that due to the rolling recruitment process, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

About the Role

The Assistant Reserves Officer is one of our team managing and developing the Trust’s nature reserves for people and wildlife.  Your work place includes internationally recognised wetlands and woodlands along with nationally important meadows, chalk grasslands and heathland across Hertfordshire and Middlesex.

You will need to have strong experience in practical habitat management, including the use of power tools and machinery, such as chainsaws, brush cutters and BCS mowers. You will have experience of working within a dynamic team and leading volunteers. You will need to have a keen interest in wildlife and preferably a knowledge of the habitats in our area.

No two days are the same as an ARO at HMWT; you will get the opportunity to utilise and develop your practical habitat management skills across our nature reserves including tree felling, coppicing, scrub clearance, hay cutting and pond/ditch management. You will also undertake the maintenance of site infrastructure; assist with the management of livestock; and perform surveying and monitoring of habitat/species, tree safety and infrastructure. These tasks will be delivered working closely with members of the nature reserves team; our volunteer wardens and our practical conservation volunteers.

Willingness to travel throughout our work area and flexibility to work occasional irregular hours is required for this post.

As an employer we are committed to promoting and protecting the physical and mental health of all our staff.

About the Trust

Herts and Middlesex Wildlife Trust is a local conservation charity working to protect wildlife and help people connect with nature. With a team of volunteers we care for wild places so that nature has a place to thrive. We help people experience the wildlife on their doorsteps and to take steps to protect it.

We believe that wildlife should have space to thrive alongside our everyday lives and that everyone benefits from having access to nature.

Our head office is based in the attractive setting of Verulamium Park on the outskirts of St Albans.

Our staff team is enthusiastic, friendly and committed to wildlife conservation and exemplifies our values of professionalism, valuing contributions by others and continuing to improve.

How do we support you?

The Trust strives to be a positive employer supporting our staff through flexible and hybrid working, and training and development. We recognise the importance of our staff team and looking after their health and wellbeing. Our values and expected behaviours reflect the culture which the Trust seeks to maintain to ensure productive, efficient, effective and pleasant workplaces and roles.

In support of this, we offer an excellent benefits package, ranging from office perks, generous leave entitlements and financial benefits. You can find out more by visiting the Hertfordshire & Middlesex Wildlife Trust website.

Candidates must have the legal right to work in the UK

My Life Films is an award-winning charity that uses film and TV to enrich and support the lives of people living with dementia and their carers. My Life TV is our specialist on-demand streaming service, specifically designed to meet the cognitive needs of people living with dementia, for use within care settings and at home.

My Life Films is seeking a Finance Manager to ensure the organisation is compliant with all statutory and regulatory requirements with regards to the main charity and its subsidiary. The post-holder is responsible for ensuring the efficient and effective management of the organisation’s finances, including accurate reporting and maintenance and development of financial systems and processes that are fit for purpose.

You will have plenty of autonomy to manage your workload and diary, and to succeed in this role you will need to be a self-starter with plenty of enthusiasm and drive. You will be part of a small, dynamic team, who work very collaboratively and supportively.

Key Responsibilities – include but not limited to
 • Ensure that appropriate financial policies and procedures are in place to deliver effective financial management to guide the organisation’s financial decision making
• Complete and submit information to Companies House and the Charity Commission as required by statutory regulations and requirements
• Maintain appropriate accounting systems, control and records, ensuring compliance with statutory and related accounting and tax regulations and requirements
• Process monthly payroll and pensions and oversee VAT and corporation tax returns by external accountants
• Maintain records to meet legal and financial requirements and sufficient to measure, monitor and evaluate financial plans in relation to both inputs and outputs of the organisation’s operations
• Provide a bookkeeping service and regular information for use by Trustees, Directors and Senior Management in planning and controlling the work of My Life Films and its subsidiary, including producing quarterly management accounts
• Manage the organisation’s relationship with bankers, external accountants, and investment and other financial advisors effectively
• Manage the relationship with the insurers, ensuring that the company has the appropriate insurance policies in place
• Oversee the statutory annual financial statements and reports prepared by external accountants, complete annual reporting on a timely basis and manage the annual independent examination and audit process
• Ensure the security and confidential storage of all financial and legal documents
• Attend and contribute to internal meetings, training sessions, external events and Board Meetings as required

Robertson Bell is exclusively partnering with the British Medical Association (BMA) in their search for a Group VAT Accountant to join their team on a permanent basis. The BMA is the trade union and professional body for doctors in the UK.  They represent, support and negotiate on behalf of all UK doctors and medical students.

Reporting into the Group Financial Controller, the Group VAT Accountant will be responsible for ensuring that the BMA Group (BMA and BMJPG) properly accounts for VAT and meets their statutory return, including overseas equivalents. You will proactively ensure that the finance systems and internal processes across the group are compliant and will manage relationships with external advisors and HMRC, as the organisation’s VAT Subject Matter Expert.

The organisation:

Founded in 1832 as a member-run and led organisation, the BMA champions the rights and interests of the medical profession, negotiates doctors' contracts, and advocates for public health improvements. As of August 2024, the BMA boasted a record-breaking membership of over 195,000.

Beyond national representation, the BMA is expanding its international reach by supporting global health initiatives, such as the Health Information for All (HIFA) campaign, which aims to provide accessible healthcare information worldwide. Through these efforts, the BMA continues to influence healthcare policy both within the UK and globally, and this Group VAT Accountant will be critical to supporting the continued development of their international reach.

The key duties of the role are as follows:

• Responsible for submission of accurate and timely statutory VAT returns (and international equivalents) for the Group.
• Prepare balance sheet reconciliations on a regular basis that supports the VAT return submission.
• Undertake annual reviews of the VAT position, including any exemptions applied during the year.
• Proactively ensure that the finance systems and internal processes across the Group are compliant with the required tax legislation and remain alert to any future changes.
• Proactively manage the relationship with external advisors and HMRC.
• Liaise with Group Auditors, providing support and information for financial audits, preparation of financial statements and other requests.
• Compile and communicate appropriate tax guidance and training wherever needed within the group, liaising with external advisors as necessary.
• Provide non-finance managers with insight, creativity and support whilst new business proposals are developed for proposed new income streams

To be successful as a Group VAT Accountant you'll ideally have:

• Accounting Qualification (CCAB) (essential)
• Significant experience in VAT within a commercial organisation (essential)
• Previous experience of working in a VAT compliance role (essential)
• Knowledge of applying VAT law and how it affects corporations.
• Knowledge and understanding of UK, EU and global VAT compliance issues
• Good relationship building and management skills
• Good written and verbal communication skills
• High attention to detail, accuracy and data analysis skills

The deadline for applications is on Sunday 22^nd June, with first stage interviews due to take place the week commencing 7^th July. Applications will be under continuous review before this closing date so please do not delay in applying.

Join the BMA at a crucial time for doctors and the NHS and be part of a team working for better pay and conditions for the profession!

As our Befriending Service Coordinator, you will lead the further development and coordination of our befriending offer, working closely with volunteers and service users. Your work will help provide a supportive, connected service enabling those at risk of isolation to feel connected and engaged with others.

Our broader offer includes a range of services with tailored support through holistic understanding of those who seek our support. Please see our website for our range of services.

What you’ll do:

• Lead the delivery of our individually tailored befriending service, supporting clients to reconnect to community and reduce isolation.
• Work with the other teams to support your clients in accessing our wider services and support, including social activities.
• Build strong partnerships with local groups and services across health, social care and the voluntary sector.
• Use and support the team of existing befriending linked volunteers and develop further recruitment and training as needed.

Who you are:
You have experience working in older people services or the voluntary sector, and a deep understanding of the challenges faced by older people. You’re proactive, organised, and passionate about delivering person-centred support that makes a real difference.

Why join us?
You’ll be part of a small, caring team committed to practical, person-centred support for older people both through groups and as individuals. This is a unique chance to shape a growing service and improve the quality of life for older people in your community.

Closing date for applications: 30 June 2025 at 9am. Interview dates: week beginning 30 June 2025. 

Job Title: HR Manager

Line Reports:  Interns and secondments to People Team

Location: Flexible, hybrid, with some travel required to our offices (London, Manchester or Birmingham)

Salary:  £32,500-38,500 (£35,000-41,000 in London)

Hours: Full-time 37.5 hours per week, open to flexible working

Contract: Permanent

Overall purpose

Reporting to the Director of People, the HR Manager will take responsibility for the operational delivery of Breaking Barriers’ key People and HR activities and initiatives. You will have a strong knowledge of all aspects HR and provide proactive, practical support on day-to-day operations as well as leading strategic HR projects. A keen understanding of Diversity, Equity & Inclusion (DEI) in the workplace and employee wellbeing is an advantage.

This role is essential to ensure we continue to be an effective, inclusive and people-led organisation. Your role will be vital in making sure Breaking Barriers is and continues to be a great place to work for its staff.

You will deliver day to day HR support to team members and managers, work across the organisation to advise on HR policies and good practice, deliver recruitment processes, and deliver and track Learning & Development. You will support on wider strategic initiatives, working with the Director of People to embed new strategies and projects informed by employee feedback.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Saturday 5th July. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? Do you have a passion for fighting homelessness and advocating for vulnerable people? If so, this is an exciting opportunity for you to take the next step in your career by joining the Brent Irish Advisory Service (BIAS) as our Housing Adviser.

BIAS’s housing advice service supports members of the local Irish community and beyond with a range of complex housing issues, including homelessness, rehousing, tenancy sustainment and disrepair. We are looking to appoint a dynamic, enthusiastic person who has a background or demonstrable interest in advice, housing or homelessness to join our friendly advice team. Your role will involve contributing to the day-to-day running of BIAS’s advice service, providing specialist advice on housing via one-to-one client appointments, completing casework and advocating for positive outcomes for your clients.

You will need to have strong people skills and the ability to build good working relationships with colleagues and clients, excellent organisational skills and the ability to digest complex briefs. You will be required to manage an active caseload, ensuring that cases are appropriately actioned and recorded and that deadlines are met.

If you are interested in working in housing advice but don’t yet have all the knowledge or experience required, please consider applying as we are willing to consider appointing the right candidate in a trainee role.

KEY WORK AREAS AND MAIN DUTIES

• Providing appropriate advice, information and practical help to clients, via in-person appointments, outreach visits, telephone, letter or email. Where necessary, advocating on behalf of clients in the appropriate forums.
• Ensuring that all casework records are kept up to date and completed clearly and effectively.
• Contributing to monitoring service delivery and recording client outcomes.
• Maintaining a good knowledge of other available services, and signposting or referring clients as needed.
• Participating in regular team file reviews and supervision sessions, and contributing to maintaining BIAS’s high-quality service in line with Advice Quality Standard (AQS) requirements.  
• Engaging positively and constructively with other service providers, including local authorities and housing providers, to maintain partnerships.
• Staying up to date with developments in housing legislation and identifying opportunities to effect positive change to housing policy, together with the Advice Manager.

These are the basic duties required of the Housing Adviser. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This role will be based primarily in our advice offices in Willesden (Brent), with some outreach work in Haringey borough. There may be some options for flexible working (one day per week)

WHAT DOES BIAS DO?

BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our Active Ageing Clubs and our Be-a-friend volunteer scheme. We raise over £2 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for further expansion in Haringey in 2025 and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.

HOW TO APPLY

To apply, please send a CV and cover letter. Your cover letter should demonstrate how you meet the essential and desirable criteria for this role.

The deadline for applications is Friday 20th June 2025. We would strongly encourage you to apply as soon as possible, as applications will be assessed on a rolling basis.

This is an essential senior support post vital for the underpinning of Cathedral governance. It allows the Dean, Chief Operating Officer, Chief Finance Officer, Chapter and its statutory committees to develop and maintain an effective system of governance for the Cathedral with adherence to the highest standards of good governance practice. This will include meeting relevant regulatory and legislative requirements. The post holder will work with the Chief Officers to provide comprehensive and effective secretariat support for Chapter and its statutory committees. 

Every day, the TSA’s small support and information team make a real difference to people affected by the rare genetic condition Tuberous Sclerosis Complex (TSC) and their loved ones. In this vital role, you will help to maintain our high support standards at the TSA, including through operating on the TSA Support Line, developing content for a wide range of platforms and needs, and occasionally attending virtual and in-person TSA events.

You'll be part of a flexible, passionate, welcoming and wholly home-based team, who know they improve the world every single day. The role includes (pro-rata) 25 days annual leave plus 8 bank holidays and the working days that fall between Christmas Day and New Year.

On the TSA Support Line, you will provide support and information regarding TSC via telephone, email and webchat. You will offer an informed, non-judgemental and empathetic listening ear to individuals and families at every step of their journey. The type of enquiries we receive are wide ranging, covering matters such as health, social care and education. You will also engage with professionals supporting people with the condition.

You will have a key role in researching, developing, and updating information across our various platforms including (but not limited to) content for our website, social media, support line materials, leaflets, e-newsletter and our community magazine. The primary audience of the materials will be the TSC community. Materials used by NHS clinics and clinicians are also developed by us, which you will have a central part in developing.

You will help to ensure that our internal processes are effective, and the information that we provide to the TSC community is timely, up-to-date, and relevant.

You will attend TSA events (virtually and in-person) to market the TSA Support Line services, participate in sessions and assist in support-related issues.

We are a small but very impactful charity, where roles are wide-reaching. Although this role is focused on support and information services, the successful candidate should also expect to get involved with projects from other TSA teams including communications, research and fundraising.

Responsibilities

1. TSA Support Line

1.1 Through the TSA Support Line, you will provide information and support to individuals living with TSC, their families and professionals by telephone, email and webchat, ensuring that:

• All enquiries received through the TSA Support Line receive a response based on high quality, up-to-date and evidence-based information.
• You log, triage and respond to enquiries received by telephone, email, post and webchat in line with agreed timelines, policies and procedures.
• You direct non-support related enquiries to appropriate TSA staff, taking messages where necessary.
• You are sensitive and responsive to the needs of the individuals living with TSC, family members and health, social care and education professionals using the TSA Support Line.
• You provide time-limited, structured support through formal case management processes for a small number of individuals and families who are most vulnerable and who need regular help and support. This includes individuals with learning disabilities, autism and complex needs, and families who face a wide range of challenges accessing health, social care and education services for their loved ones.
• You collect and accurately record data enabling the TSA to monitor and evaluate the performance of the TSA Support Line, including usage data (such as number and length of calls), qualitative information (feedback from service users) and data collected in conversation (such as logging broad categories of issues that service users are facing).
• You support individuals and families who wish to apply for financial support from the TSA Support Fund, helping them to complete the relevant application forms, ensuring that they supply documentary evidence, and logging their application appropriately for audit and compliance.
• Your support demonstrates best practice and complies with the law on safeguarding (making sure we are working appropriately with vulnerable adults and children) and data protection (making sure that we are handling all sensitive data appropriately).
• You proactively engage with regular reflective practice and supervision to safeguard your own health and wellbeing and support individual and team learning. This will include individual supervision through regular 1-2-1s with your line manager and team supervision through weekly calls for all those working on the support line.
• You will contribute your expert insight into the challenges and issues that the TSC community are facing to help colleagues across the organisation develop information materials, online resources and event agendas for communications channels including the TSA’s community magazine ('Scan'), our website, social media and events.
• You will ensure that internal processes for recording TSA Support Line enquiries, and signposting information on the support line, are maintained to a high standard and kept up to date.

1.2 You will play a key role in the TSA’s safeguarding as part of your work on the TSA Support Line and in supporting other members of staff with any questions that they have.

1.3 You will ensure confidentiality in the provision of the TSA Support Line, managing conversations and relationships tactfully and diplomatically with members of our small community who may also interact regularly with the charity at face-to-face and virtual events and through our social media channels. 

1.4 You will work closely with colleagues from across the TSA to ensure that our support and information services are joined-up with and informed by other services offered by the TSA more broadly across our website, social media channels, Scan and face-to-face and virtual events.

1.5 You will help to ensure that the TSA Support Line demonstrates best practice in the provision of support and information. You will work with the Joint Chief Executive and Support and Information Manager to develop proposals to develop and market the service that are joined-up with the support provided across our website, social media channels, Scan and face-to-face and virtual events.

2 Support, information and signposting

2.1 Ensure that high quality, up-to-date and evidence-based information is available to individuals and families living with TSC, and the professionals that support them. Regularly review, draft and develop new materials to support people affected by the condition.

2.2 Work with the Joint Chief Executive and Support and Information Manager to develop appropriate and consistent information to signpost TSA Support Line service users to external partner organisations that can provide specialist support for specific aspects of TSC (such as autism or mental health issues) and living with TSC (such as finding a job or facing bereavement).

2.3 Initiate and maintain regular contact with NHS TSC clinics across the UK to encourage greater communication and support between the TSA and TSC clinics. This could include encouraging clinics to join the NHS TSC Rare Disease Collaborative Network (RDCN), liaising with TSA Medical Advisers about medical support line enquiries, or working with clinics to better understand how the TSA can best help them.

2.4 Work closely with the rest of the TSA including communications, research and fundraising, to demonstrate current knowledge of the work of the organisation and developments in TSC.

2.5 Keep up to date with external events and news and draft relevant content for social media, physical media, e-news and the community magazine, Scan, to support and inform the TSC community.

2 TSA events

2.1 Attend TSA face-to-face and virtual events each year to market the TSA Support Line to people living with TSC, their families and professionals (up to approximately seven face-to-face events per year). General events assistance for the event on the day of face-to-face events will also be expected (for example, this could include time on the reception desk or directing attendees between sessions). Face-to-face events could include Outlook (for adults living with TSC), Big Day (our annual meeting for everyone in the TSC community), Family Fun Days (for younger families), TSA Togethers (regional events) and events for NHS TSC clinicians. Time off in lieu will be given for evening and weekend events, or events outside of your usual working days.

2.2 Help to generate ideas for sessions at TSA events by identifying any trends in information and support needs through the TSA Support Line.

4 Supporting health, social care and education professionals

4.1 Develop and maintain training and education materials to help health, social care and education professionals to better understand the impact of TSC.

4.2 Act as a point of contact for professionals who contact the TSA, working with colleagues to build credibility and strong working relationships with them.

Other requirements of the post

The post holder must be prepared to work flexibly to meet the needs of the organisation. This will entail occasional evening and weekend work. Regular travel within the UK will be needed for team meetings, TSA events and training provision. This would normally require access to a car (mileage will be paid) or travel by public transport (tickets will be paid).

The post holder will be expected to have adequate homeworking facilities to allow them to fulfil the role to the best of their abilities.

A DBS disclosure will be required prior to taking up post.

Training on helplines from the Helplines Partnership and on the Virtual Call Centre and database, Beacon, by the in-house team can be provided.

Shine On is stepping into a new chapter with fresh energy, a vibrant identity, and an ambition to reach many more people with more services. Since the appointment of its first CEO last year, the charity has undergone a revitalisation aimed at better meeting the needs of older people, primarily in the East of Newcastle upon Tyne.

We are now looking to recruit for the newly created post of Head of Operations, to manage all aspects of our projects and services, including our community launderette. They will also support and deputise for the CEO, where required.

Our new Head of Operations will be energetic, experienced in managing budgets, services, staff, and volunteers. Shine On is a small charity, so they will be flexible and willing to ‘pitch in’ where needed.

Please read the job description and person specification carefully, which also outlines how to apply.

Hillside is looking for a part time Caseworker to join the Mental Health Recovery Team which supports Islington residents with:

• Person-centred, coproduced and trauma informed recovery-focused interventions.
• Promotes independence and self-management for members
• Delivers a wraparound service in partnership with local authority, statutory agencies and community partners.
• Ensures members ‘involvement in active volunteering and coproduced activities, service planning and reviews

Main responsibilities:

• Motivate, lead and encourage member participation at all levels of responsibility, working alongside members to complete tasks.

• To work as a member of Hillside Team to deliver outcomes for the Recovery Programme
• To keep systems and database up to date with members ‘information
• To provide information and support at a time of crisis to service users.
• To manage a caseload of complex adult client cases, providing client centred, practical and emotional support.
• To conduct risk assessments and deal with safeguarding concerns promptly and in line with Safeguarding protocols and procedures.
• To offer information and support to members regarding their mental health, and signposting to appropriate organisation for issues concerning housing, benefits and any legal matters

Skills, Knowledge and Abilities

• Experience in direct support work with adults with mental health diagnosis or other vulnerable people including providing emotional and practical support (one year minimum)
• Excellent caseworker with good assessment, motivational and empowerment skills
• Experience of working cooperatively and effectively in a team
• PC literate (Word, Excel, PowerPoint, Outlook)
• Sensitivity to cultural differences and the ability to work in diverse settings and with people with diverse needs.
• Knowledge and skills to operate within a trauma-informed approach.
• Ability to provide non-judgemental, non-directive, person-centred and confidential support to members in crisis
• A clear understanding of safeguarding policies and procedures
• Ability to break down objectives/tasks to manageable components and maximise the potential for member participation
• Understanding of and commitment to the principles of social inclusion
• Understand and be able to implement the Equality Act and GDPR
• Deal with difficult and/or challenging situations as they arise to ensure members’ safety.

Desirable

• Knowledge/experience of employment and benefit issues facing people

with mental health problems

Other tasks

1. Act as designated key worker with responsibility for goal planning to a group of members

2. Participating with colleagues organise social programme activities for members

3. Monitor project progress against agreed outcomes and provide necessary reports to the Senior Management

4. Motivate, lead and encourage member participation and enable members to maximise potential for involvement in the Workday Programme

5. To work occasional out of hours work, on a rota basis if needed, in accordance with the needs of the programme.