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Job summary

Job title - Fundraising and Membership Officer

Responsible to - Fundraising Operations Manager

Salary - £24,645 - £26,275 FTE per annum (pro rata) 

(£19,716 - £21,020 actual)  Exact salary dependent on experience

Hours of work - Part time - 28 hours per week (0.8 FTE).  We consider part-time/job-share and flexible working requests

Annual leave - 30 days + 8 bank holidays per year pro rata

Location - This role is hybrid - split between home working and our Bristol office.  You will be required to work a minimum of 50% of your hours from the office each week.

Job purpose

This role will underpin the operation of our fundraising and membership programmes, with a mixture of public facing interactions and focused operational, database work.

Our long-standing membership scheme is an integral part of our fundraising at Action for ME, and we are fortunate to have a generous membership base of over 3,000 loyal supporters. You will be the main point of contact for our members, ensuring they feel valued and connected to our work, as well as supporting efforts to increase our current membership.

You will also be responsible for the smooth running of crucial operational processes for our membership, trading and individual giving income streams, both during fundraising campaigns and day to day. With a commitment to continuous improvement of these systems, you will help us to increase the efficiency and quality of our stewardship, retain our donors and bring in new supporters.

Key duties

Membership

• Be the main point of contact for our members and provide high quality stewardship over the phone, by email and by letter, always ensuring consistent and high-quality communication.
• Be responsible for delivering operational tasks relating to the membership scheme and improving their efficiency. Including, but not limited to, gift importing and processing, data administration, thanking members, processing renewals and sending out renewal reminders.
• Work with the Fundraising Operations Manager and our Senior Supporter Engagement Officer to monitor the performance of the membership programme and support its growth.
• Maintenance and creation of the mailing lists for our membership magazine, InterAction.  Assist with the distribution of the magazine across all channels (post, email, audio).

Individual Giving & Trading

• Ensure that gifts are processed, recorded and thanked appropriately in a timely manner; and that database records are kept up to date, in line with fundraising data regulations.
• Assisting with the administration of our Winter and Spring raffles and Lottery programme.
• Work with the Fundraising Operations Manager and the wider team to maximise fundraising potential using data and donor insights/feedback.
• Maintain a high standard of data quality and record keeping on our database, ensuring our fundraising processes and procedures are applied in line with all regulatory and governance requirements including GDPR and those of the Fundraising Regulator.
• Processing all outgoing post for the Fundraising team, including online shop orders, from our Bristol office. Complete other office-based tasks as required.  You will be required to work at least 50% of your hours from the office.
• Work alongside the fundraising team to deliver our strategy and workplans, including involvement in projects and fundraising campaigns as required.

Other duties

• To attend and contribute constructively to team meetings and other meetings as required
• To positively promote the work and activities of Action for ME at all times
• To contribute to the team’s overall strategy delivery, annual planning and budgeting.
• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Fundraising Operations Manager, Director of Fundraising & Development or the Chief Executive.
• Act as an advocate for the Charity and its work.

Person Specification

Experience and knowledge

• Demonstrable experience in building relationships with customers or stewarding supporters and donors.
• Experience using Microsoft Excel for work, including basic excel functions, basic formulas and list tools.
• Experience of using a CRM database, preferably Raiser’s Edge
• Minimum 2 years previous fundraising experience (desirable)

Skills and Behaviours

• A confident multitasker who is comfortable dealing with a variety of enquiries and managing a varied workload.
• Excellent verbal communicator, skilled in engagement, empathy and interpersonal skills.
• Excellent written communication skills including creating reports to measure progress.
• Ability to use own initiative, solve problems, work independently and to work well in a team.
•  An understanding of data protection including UKGDPR
• Strong IT skills, including the ability to use Microsoft Office, databases and web-related programmes and software.
• An understanding of ME and the impact on people affected by it (desirable).

Attitudes and values

• Enthusiasm
• Integrity
• Resilient

Key competencies

• Effective communicator
• Results driven
• Attention to detail

Salary: £29,000 – £34,000 per annum (depending on experience)
Location: Reigate, Surrey (Wayside Community)
Contract: Full-time
Occupational Requirement: Female, practising Christian
Closing Date: 23rd December 2025
Start Date: Early February 2026 (notice periods considered)

Do you have the compassion, resilience and leadership potential to support women on their journey out of homelessness?

Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and Southwest of England.

We are seeking a dedicated Deputy Manager to join our specialist women’s homelessness service, Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is an excellent opportunity for someone with strong frontline experience who is ready to step into management within a highly supportive and mission-driven team.

About the Role
The Deputy Manager plays a key role in the leadership of Wayside Community, supporting the Women’s Homelessness Lead in the day-to-day running and development of the service.

Key responsibilities include:

• Assisting the Women’s Homelessness Lead in Surrey in ensuring the smooth daily running of the Service at all times and deputising in her absence for all matters relating to the management of the Service.
• Ensure that Wayside Community complies with all statutory regulations relating to supported housing, health and safety, fire precautions etc.
• Working with the Women’s Homelessness Lead to develop performance targets and quality control measures for the benefit of the team, and monitoring team members’ work to ensure that these are met.
• In conjunction with the Women’s Homelessness Lead ensure that effective assessments and action plans are updated for all residents through a key worker system and on case files.
• In conjunction with the Women’s Homelessness Lead ensure that all safeguarding concerns, incidents and complaints are managed robustly.

Who We’re Looking For
You will bring:

• A high-performing individual who is an excellent networker that builds effective internal and external working relationships.
• Experience in delivery of support to clients.
• Agrees with Keychange mission, vision, values.
• Strong leadership, problem-solving, interpersonal, and time-management skills.
• Competent computer skills using Microsoft applications and organisational systems.

Desirable experience includes:

• Prior experience working with non-profit organisations, particularly those involved in social care and/or homeless work.
• Experience of services for women and/or young people experiencing homelessness.
• Experience of motivating and empowering colleagues, staff and/or volunteers to take responsibility for delivering a high-quality service.
• Knowledge of the range of services available to homeless people who may have complex needs or other support needs.

Occupational Requirements
This role is subject to legal Occupational Requirements under the Equality Act 2010. The postholder must both a woman and a practicing Christian. These requirements are essential due to the nature of the role, including spiritual support, trauma-informed care for women, and active church partnership development.

What We Offer

• Salary of £29,000 – £34,000
• 25 days annual leave plus bank holidays
• Hybrid working (with 4 days regularly site or community based)
• Employee Assistance Program and Life Insurance
• Contributory Pension Scheme with matched employer contributions
• Ongoing personalised learning and professional development
• A compassionate, faith-centered, values-driven culture

For more comprehensive details about the role and how to get in contact with us for an informal discussion about the opportunity, please view the job pack for this advert. 

 
How to Apply
Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience.
 

Recruitment Timeline

• Application deadline: 23rd December 2025
• First stage interviews (remote): First week January 2025
• Final interviews (in person): Mid-January 2026
• Start date: Early February 2026

About us

Rainforest Foundation UK (RFUK) is a values‑driven organisation working with Indigenous Peoples and local communities to protect the world’s rainforests and uphold their human rights. Since 1989, RFUK has partnered with forest peoples and grassroots organisations to secure land rights, challenge destructive industries, and influence laws and policies that safeguard forests and the people who depend on them.

Our mission is clear: to combine human rights and environmental protection to tackle deforestation. From the Congo Basin to the Amazon, our work has helped communities protect millions of hectares of rainforest. With a growing team of passionate advocates for social and environmental justice, we are committed to scaling up our impact to confront the accelerating climate and biodiversity crises.

About the role

Do you want to lead transformative fundraising and communications strategies that make a global impact?

As Head of Fundraising and Communications, you’ll play a pivotal role in shaping RFUK’s external profile and driving income growth to support our ambitious 2033 vision: scaling up community-led protection of tropical forests. Reporting to the Executive Director, you’ll oversee strategic communications and fundraising, manage a small team, and work closely with colleagues across programmes and operations.

This is a senior leadership position where no two days are the same—whether you’re crafting compelling narratives, engaging major donors, or amplifying the voices of Indigenous communities on the global stage.

The role is full-time, permanent, and based in London with hybrid working options. We offer flexibility, a supportive culture, and the chance to make a lasting difference.

About you

You’re an experienced leader with a proven track record in both strategic communications and fundraising. You’re a creative communicator who can turn complex issues into persuasive, accessible messages that drive change and support for our mission. You know how to secure significant income from foundations, corporates, individuals and major donors, and you’re confident in building long-term relationships with diverse stakeholders. You thrive on collaboration, motivate teams to achieve ambitious goals, and bring resilience and cultural sensitivity to everything you do.

If you’re passionate about social and environmental justice and ready to help shape RFUK’s future, we’d love to hear from you.

Job description and benefits

Please download the full job description. We offer 30 days annual leave, 4% pension contributions, Employee Assistance Programme, learning and development allowance and four weeks of work-from-anywhere flexibility.

Location

Hybrid role based in our Bethnal Green office. The postholder would usually be required to work in the office a minimum of two days per week during their probation period. This can be reviewed with their Line Manager thereafter. RFUK can sponsor a Skilled Worker Visa for the successful candidate if required.

Application process

To submit your application, kindly complete the online application form by Friday 16th January 2026, by 9AM. Please be aware that the form will be anonymised for review by the panel.

Please note that CVs will not be considered.

Regrettably, due to the large number of applications we usually receive, it is not possible to write to you should you not be shortlisted for an interview. If you have not heard from us within 10 days of the closing date, please assume that your application has not been successful on this occasion.

Interviews with shortlisted candidates will be held on 29th January 2026. Please let us know in your application if you are available to attend an online interview.

Head of Donor Stewardship and Legacies

Wiltshire & Swindon Community Foundation

Devizes / Hybrid • £42,000–£46,000 Depending on experience •Full-Time, 37.5 hours per week

Are you passionate about building lasting relationships and seeing generosity make a real difference? Wiltshire & Swindon Community Foundation is looking for an experienced fundraiser to lead and grow our individual giving and legacy programmes.

This role is central to creating a vibrant culture of giving across the region while helping deliver our 2025–2030 strategy. You’ll develop meaningful, long-term relationships with supporters and strengthen our Friends of the Foundation offer, inspiring generosity through thoughtful stewardship and engaging communications.

Wiltshire & Swindon Community Foundation is seeking an experienced and motivated Head of Donor Stewardship and Legacies to lead and grow our relationships with individual donors. This role will be central to developing a culture of philanthropy across Wiltshire and Swindon, contributing directly to the delivery of our 2025–2030 organisational strategy. The postholder will build strong, meaningful relationships with supporters, develop a compelling individual giving programme (including strengthening our Friends of the Foundation offer) and legacy programme This role requires a confident fundraiser with strong stewardship skills, excellent communication, and a deep understanding of the Fundraising Regulator Code of Practice.You will be familiar with developing mailed and emailed communications but also with building relationships both face to face and over the telephone with supporters, specifically with older supporters.

Why join us?

You’ll be part of a small, supportive team who care deeply about what we do. We offer flexible working and a hybrid approach, with our office based in Devizes.

For more information about our current vacancies, and our commitment to Equity, Diversity, and Inclusion, please visit our website. 

Closing date: 12 noon, Friday 30 January 2026

Please note, the full job description and person specification can be found in the recruitment pack, on the recruitment page on our website, where you can also apply for this role.

If you have experience in individual giving and want to help transform local communities, we’d love to hear from you.

This is an extraordinary opportunity to join Belong’s Senior Leadership Team as Director of Programmes, a pivotal role at the heart of our mission. You will lead the design, delivery, and impact of Belong’s programmes across England and Wales, ensuring they are strategic, inclusive, and evidence-based. Working closely with the CEO and senior colleagues, you will shape programme strategy, oversee complex portfolios, and drive systemic change that strengthens social cohesion nationwide.

As Director of Programmes, you will:

• Lead strategic development and delivery of Belong’s place-based programmes, ensuring alignment with our mission and values.
• Oversee programme design, implementation, evaluation, and learning to guarantee quality and measurable impact.
• Line manage a talented team of Programme Leads and Coordinators, fostering a culture of collaboration and empowerment.
• Apply systems thinking to understand the interconnected nature of community, policy, and service ecosystems.
• Build and maintain high-level partnerships with funders, commissioners, local authorities, and community organisations.
• Represent Belong at national forums, events, and networks, championing our work and influence.
• Identify and pursue new opportunities for programme development and funding, supporting organisational growth.

This is a senior leadership position that combines strategic vision with hands-on delivery. You will play a key role in shaping Belong’s future and ensuring our programmes make a lasting difference to communities across the UK.

About You
We are seeking a visionary and experienced leader with:

• Proven experience in leading complex programme portfolios and delivering impactful initiatives.
• Strong strategic thinking and planning abilities, with a track record of shaping programme strategy.
• Excellent leadership and line management skills, with the ability to inspire and develop teams.
• Experience managing diverse stakeholders, from senior decision-makers to community partners.
• Familiarity with systems change and participatory approaches.
• Understanding of social cohesion, integration, and related social policy issues.
• Strong communication and influencing skills, able to translate complex ideas into accessible messages.
• Highly organised, diplomatic, and politically astute, with experience in income generation and bid development.

Desirable: Experience in areas such as Prevent, PCVE, community tensions, hate crime, or tackling misinformation.

Personal qualities matter too: we’re looking for someone passionate about improving cohesion and integration in the UK, collaborative and inclusive in their leadership style, and committed to equity, diversity, and inclusion.

Why Join Us?
At Belong, you’ll be part of a dynamic, values-driven team united by a shared commitment to creating a more inclusive and connected society. We offer:

• 30 days’ annual leave
• Hybrid working (typically 3 days in the office)
• Enhanced sick pay and family-friendly policies
• Opportunities for professional development and growth

Salary: £65,000–£70,000
Location: UK-wide (regular travel across England and Wales)
Contract: Permanent, Full-time
Closing Date: 12 January 2026

About Belong
Belong – The Cohesion and Integration Network is the UK’s leading not-for-profit organisation dedicated to building a more united and less divided society. We work with communities, local authorities, and national partners to strengthen trust, belonging, and resilience. Through innovative place-based programmes, research, policy influence, and thought leadership, we help create stronger, kinder, and more connected communities. Our growing membership spans local authorities, charities, civil society, and businesses, and we are proud to champion collaboration, diversity, and evidence-led approaches.

*Our office is based in Manchester and we offer hybrid working for those able to travel there. However, this role is open UK-wide and can be worked remotely, with regular travel across England and Wales required.*

This is an exceptional opportunity to join Belong’s Senior Leadership Team as Director of Policy & Research, a role that sits at the heart of our mission to shape national conversations on cohesion and integration. You will lead Belong’s policy development, research strategy, and national partnerships, ensuring our work is grounded in robust evidence and lived experience. This position offers the chance to influence systemic change, amplify Belong’s voice with policymakers and opinion formers, and ensure our insights drive real-world impact.

As Director of Policy & Research, you will:

• Lead the development of Belong’s policy and research agenda, aligning it with organisational strategy and national priorities.
• Produce high-quality policy outputs, including reports, briefings, consultation responses, and thought leadership pieces.
• Oversee the design and delivery of research projects, including commissioning and partnership work, ensuring rigor and inclusivity.
• Translate research findings into actionable policy recommendations and advocacy strategies.
• Foster strong collaboration between the Policy & Research team and Programme Delivery team, ensuring insights inform both policy and practice.
• Build and maintain relationships with policymakers, parliamentarians, journalists, and opinion formers.
• Represent Belong externally at high-level meetings, events, and in the media, amplifying our impact and reach.
• Develop strategic messaging and narratives that position Belong as a thought leader in social cohesion.
• Support campaigns and public engagement initiatives that promote Belong’s policy goals.
• Contribute to organisational development, strategic planning, and income generation through proposal development and funder engagement.
• Line manage policy and research staff, providing leadership, support, and professional development.

This is a senior leadership role for someone who thrives in a collaborative environment and wants to drive systemic change at scale.

About You
We are seeking a strategic and insightful leader with:

• Proven experience in policy development and research leadership.
• Experience working in or with government, think tanks, or advocacy organisations.
• Strong understanding of social policy and influencing processes.
• Knowledge of cohesion, integration, and community relations.
• Excellent written and verbal communication skills, including media engagement and public speaking.
• Ability to translate complex research into accessible policy messages.
• Familiarity with participatory and applied research methods.
• Strong strategic thinking and planning abilities.
• Relevant qualification in public policy, social research, or a related field.
• Experience managing teams and budgets, and supporting income generation through fundraising and proposal development.

Personal Qualities

• Passionate about improving cohesion and integration in the UK.
• Strategic and visionary thinker.
• Collaborative and inclusive leader.
• Politically astute and intellectually curious.
• Practical, focused, and reliable.
• Committed to personal and professional development.

Why Join Us?
At Belong, you’ll be part of a dynamic, values-driven team united by a shared commitment to creating a more inclusive and connected society. We offer:

• 30 days’ annual leave
• Hybrid working (typically 3 days in the office)
• Enhanced sick pay and family-friendly policies
• 3% pension contribution
• Opportunities for professional development and growth

Join us and help shape national policy and research that builds stronger, kinder, and more connected communities across the UK.

Salary: £65,000–£70,000
Location: UK-wide (regular travel across England and Wales)
Contract: Permanent, Full-time

About Belong
Belong – The Cohesion and Integration Network is the UK’s leading not-for-profit organisation dedicated to building a more united and less divided society. Established in 2019, we work across sectors to strengthen trust, belonging, and resilience in communities. Through research, policy influence, and place-based programmes, we connect people, places, and organisations to share learning and drive systemic change. Our growing membership spans local authorities, charities, civil society, and businesses. Belong is collaborative, evidence-led, and committed to equity, diversity, and inclusion.

Our office is based in Manchester and we offer hybrid working for those able to travel there. However, this role is open UK-wide and can be worked remotely, with regular travel across England and Wales required.

At our charity, we believe in the transformative power of holidays - especially for families facing some of life's toughest challenges.

Behind every joyful moment we create is a team of dedicated professionals ensuring our operations are financially and strategically aligned. As we grow, we're looking for an Operations Manager who shares our values and wants to make a meaningul impact through scaling up delivery, unlocking new partnerships, and showing the impact holidays have on well-being and resilience. 

As Operations Manager, you'll oversee the end to end experience for families, ensure compliance and quality, and use data and insights to drive continuous improvement. You'll also play a vital role in demonstrating the difference our work makes to families, funders and to us.

If you're pasionate about operational excellence, thrive in a fast paced environment, and want to make a tangible difference for families across the UK, we'd love to hear from you. This is a hands-on management role with real scope to shape how we deliver and grow.

Thank you for taking the time to explore the role of Marketing and Communications Manager at the Family Holiday Charity. We're here to help families facing some of life's toughest challenges to experience the anticipation, joy and impact of a break from the day to day. Can you help us spread the word?

This role is an important one to help us build brand and awareness around our mission and goals  - in simple terms, helping more families to get away and ensuring that every family has the chance to go on holiday.

At its heart, this role is about storytelling and our ability to tell stories that capture hearts and minds. Taking ownership of the full story capture and storytelling process, you'll use this output to help build our brand, fundraise and tell our advocacy story. What's new for us in this role is PR - it's just not something we've done before, so you'll build relationships, networks and opportunities with earned media. You'll work with talented fundraisers, partnership builders and operational delivery colleagues to ensure we're sharing a cohesive and coherent message that supports all our audience goals and targets. And you'll get to work with a talented Comms Officer who delivers on our social, email and web activities. 

This role is key to helping us make sure we're doing our best for families and putting our best foot forward every time. 

It's a varied and fast-paced role (Comms roles are, right!?) that means you'll be involved in planning, creating and managing activities, so you'll need to have some awesome planning skills and be good with interpersonal relationships.

We're a small but flexible team - just like our approach to work. This is a hybird role, and you'll need to come into the office periodically (but none of that performative days a week nonsense!).

It's vital that you're happy and confident in making your next career move, so let's take the time to chat if you'd like to!

Reports To: Head of Frontline Services

Hours: 12 hours per week (flexible but should include attendance at fortnightly Monday morning team meetings in Harrow). There may be opportunity to expand hours if desired.

Location: [Hybrid: Harrow team meetings /West London Community – which could span Hounslow, Hammersmith, Harrow, Barnet, Ealing, Brent/Online/Telephone] 

Our head office is currently in Croxley, Watford and team meetings may move to this location. You need to be able to travel to this location as part of the role.

Salary - £34,320 pro rata

The Violence Intervention Project (V.I.P) is a young Charity (founded in 2017), pioneering new approaches to working with young people (YP) involved in serious youth violence (SYV). Through a combination of practical and therapeutically informed practice, we support YP, their families and communities to live safer lives. Today, The V.I.P. supports more than 50 YP and families across the London Boroughs of RBKC, H&F, Ealing, Hounslow and Hillingdon. As an organisation with a therapeutic ethos at the heart of our practice, we prioritise the care and wellbeing of our employees. As a result, we have an incredible team and strong employee engagement backed by clinical supervision, a Board of Trustees and a Leadership Team who support and promote personal care and professional development. It’s because of our unique working culture that we’re able to meet the serious challenges and demands of our work.

At the V.I.P we aim to be a thought leader in our sector. To date we’ve established strong ties with the Anna Freud Centre along with funding from the Mayor of London’s Violence Reduction Unit. All our operations are framed within a public health approach and built on the fundamental belief that shame is a catalyst for violence; to which relationships are the antidote.

Our innovation, passion and principles have translated into a strong reputation and sustained expansion across West London. Our practice model, Urban Therapy, meets young people where they are — in cafes, parks, and community spaces. We also deliver early intervention programmes in schools and lead The Shame Initiative, our national training and consultancy offer for frontline practitioners.

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and two employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.

Job Purpose: The Family Outreach worker plays a vital role in supporting the families of clients to enhance their stability, wellbeing, and access to essential services. In this role, the Family Outreach worker will provide personalised assistance to families, strengthen connections with external partners and community resources, and collaborate with the team to ensure comprehensive and cohesive support. Additionally, they will establish structured communication and availability protocols to manage expectations and promote sustainable assistance for families.

Key Responsibilities:

1. Develop and Implement Family Support Plans § Caseload Management: Maintain a focused caseload of 4–5 families at a time, ensuring each receives consistent, high-quality support § Care Plan Development: Co-design and implement personalised support plans with families, focused on clear, achievable goals, addressing unique needs such as housing support, access to services, and emotional and practical assistance. § Outcome Tracking: Regularly assess and monitor family progress, aiming for high satisfaction and meaningful, positive outcomes. § Ensure all work complies with safeguarding and confidentiality policies and promptly escalate any concerns regarding the welfare of children or vulnerable adults.

2. Build and Strengthen External Partnerships and Professional Networks § Networking and Outreach: Dedicate time each month to building relationships with key external partners, such as housing providers, domestic violence services, cultural support groups, and other community organisations. § Professional Network Integration: Actively collaborate with members of each family’s professional network (e.g. healthcare providers, educators, social services) to ensure aligned and effective support. § Partnership Development: Identify service gaps and cultivate partnerships with external agencies to broaden the range of resources available for families, especially during crises or complex situations. § Crisis and Complex Needs Support: Utilize professional connections to extend the support network available to families, enhancing their access to comprehensive care.

3. Foster Team Collaboration and Communication § Team Meetings and Case Discussions: Participate in regular team discussions to align family support strategies and incorporate team insights into care plans. § Documentation and Information Sharing: Maintain detailed documentation on family interactions, progress, and needs to facilitate informed team coordination. § Collaborative Problem Solving: Leverage the collective expertise of the team to address complex family needs and ensure proactive, cohesive support.

4. Develop Clear Communication and Availability Protocols § Service Model Communication: Communicate service guidelines, availability expectations, and emergency protocols to families to promote mutual understanding and prevent miscommunication. § Feedback-Driven Adjustments: Regularly gather and assess feedback from families to adjust communication protocols and improve service effectiveness.

5. Ongoing Monitoring, Review, and Professional Development § Role and Service Review: Schedule regular check-ins with management to assess role effectiveness and identify areas for improvement. § Feedback Collection and Analysis: Collect feedback from families and professional network contacts to maintain high-quality service standards and align with organisational objectives. § Professional Growth: Engage in professional development opportunities to continually refine and align your approach with the organisation’s mission, vision, and evolving community needs. Key Requirements: § Experience in Family Support or Community Outreach: Proven background in social work, family support, or community engagement, with an ability to manage complex family cases. § Strong Communication and Network-Building Skills: Effective communicator able to engage with families, team members, external partners, and professional networks, ensuring cohesive, high-quality support. § Empathy and Professionalism: Commitment to providing respectful, empathetic support to families, balanced with clear professional boundaries. § Organisational Skills: Ability to manage multiple cases, maintain thorough documentation, and adhere to Urban Therapy protocols to ensure high-quality, consistent service.

Key skills and qualities: · Flexibility and adaptability · Trust building · Advocacy skills · Crisis Intervention skills · Resilience · Active Listening · Solution Focused · Ethical practitioner

Urban Therapy is committed to equality, diversity, and inclusion, and encourages applications from individuals of all backgrounds and lived experiences.

This role may evolve as community needs develop; the Family Outreach Worker will contribute to shaping the service model over time.

Salary: £37,000 – £41,000 per annum (depending on experience)
Location: Reigate, Surrey (with some hybrid working)
Contract: Full-time
Occupational Requirement: Female, practising Christian
Closing Date: 23rd December
Start Date: Early February (notice periods considered)

Do you have the vision, leadership and compassion to transform the futures of women experiencing homelessness?

Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and South West of England.

We are now seeking an exceptional Women’s Homelessness Lead (Surrey) to shape and lead our specialist women’s homelessness service at Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is a rare opportunity to combine frontline leadership, strategic development, and church and community partnership building in a role with real depth, influence and impact.

About the Role

• This is a leadership role with both operational and strategic responsibility. You will:
• Provide leadership and line management to the Deputy Manager, Senior Administrator and a skilled team of support workers
• Lead the delivery of trauma-informed, strengths-based, person-centred support
• Develop strong partnership networks across local authorities, charities, housing providers and churches
• Shape the future of Keychange’s women’s homelessness strategy across Surrey
• Represent Keychange externally and explore opportunities for future service growth

At the heart of this role is a deep commitment to co-production, dignity, recovery, community and belonging.

Who We’re Looking For

You will bring:

• Substantial experience supporting or managing services for vulnerable individuals
• A strong understanding of trauma, safeguarding, risk and recovery-based practice
• Proven ability to build partnerships and influence across multiple stakeholders
• Excellent communication and leadership skills
• Confidence engaging with churches and Christian networks across traditions
• A values-led approach aligned with Keychange’s Christian ethos

Desirable experience includes:

• Managing accommodation-based services
• Existing Church partnerships across Surrey

Occupational Requirements
This role is subject to legal Occupational Requirements under the Equality Act 2010. The postholder must both a woman and a practicing Christian. These requirements are essential due to the nature of the role, including spiritual support, trauma-informed care for women, and active church partnership development.

What We Offer

• Salary of £37,000 – £41,000
• 25 days annual leave plus bank holidays
• Hybrid working (with 4 days regularly site or community based)
• Employee Assistance Program and Life Insurance
• Contributory Pension Scheme with matched employer contributions
• Ongoing personalised learning and professional development
• A supportive, faith-centered, values-driven culture

For more information about the opportunity and for details on how to contact us informally to discuss the role in greater detail before applying, please see the job pack attached to this advert.

How to Apply
Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience.

Recruitment Timeline

• Application deadline: 23rd December 2025
• First stage interviews (remote): First week January 2025
• Final interviews (in person): Mid-January 2026
• Start date: Early February 2026

37.5 hours per week / £27,770 per annum / fixed term contract (paternity cover) until 4 August 2026 / working across Monday to Friday 9am-5pm, office based in Worthing, delivering Transitional Services in the community across Horsham, Crawley, Burgess Hill and Worthing.

It is essential that you hold a current UK driving license and have a car for this role (expenses for mileage paid at 45p per mile, excluding home to work journey).

At YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.

Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.

West Sussex Transitional Housing provides homes for young people in a range of settings across the county. Services provide a low level of support for young people who already have a basic level of daily living skills and can keep themselves safe without daily supervision.Services are staffed Monday to Friday 9 to 5, with some services having on site staff and others visiting staff; all services are supported by a mobile night team who carry out regular safety and security checks. The aim of the service is to enable and empower young people to move on to independent accommodation and articulate and start to achieve their aspirations and ambitions.

We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and support residents into independent accommodation. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building.

We are looking for a Supported Housing Support Worker to join our team, who will hold a caseload of residents and meet with them weekly to build a support plan. Main areas of responsibilities are:

Housing:

• Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living
• Promote a credit culture, encouraging young people to keep up to date with all payments for rent
• Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law
• Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team

Coaching and Engagement:

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community 
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance)

General:

• Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details. 

If you are enthusiastic about this opportunity but your experience does not align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge:

• Experience relating to housing, support work, and/or working with young people at risk
• Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living
• Knowledge of statutory and voluntary resources available to young people with multiple and complex needs
• Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists

Skills and Abilities: 

• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary
• Ability to work autonomously, and use own initiative, as well as being part of a team
• Clear verbal and written communication skills, good IT, and keyboard skills
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately

CLOSING DATE: Sunday 4 January 2025 at midnight. If we identify a strong candidate, we may invite them to interview ahead of the closing date.

We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.

Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.

Senior Communications Manager 

FCDO Research Commissioning Centre (3ie)

1.  Background 

The Foreign, Commonwealth and Development Office (FCDO) Research Commissioning Centre (RCC) has been established to commission and manage research to enhance development and foreign policy impact. The RCC, co-led by the International Initiative for Impact Evaluation (3ie) and the University of Birmingham, provides support to FCDO teams for commissioning and delivering high-quality and impactful research. It addresses challenges associated with research bureaucracy by providing a streamlined process for commissioning and delivering FCDO-funded research.

This role is based at 3ie, working closely with colleagues at the FCDO, University of Birmingham and across the RCC consortium. This is a fixed-term position for the RCC, which is a pilot project that began on the 6th June, 2023, and is due to run until the 5th June, 2028. The role is linked directly to the project funding. 

The International Initiative of Impact Evaluation is a mission-driven, non-profit organization dedicated to using evidence to transform people's lives in low- and middle-income countries. We are the global leader in funding, producing, and synthesizing high-quality evidence of what works, for whom, how, why and at what cost. We believe better policy-relevant evidence will make development more effective. 3ie is a registered non-governmental organization in the US. It has offices in New Delhi, London and Washington, DC.  

2.  Position summary 

3ie is inviting applications for a Senior Communications Manager to join the FCDO Research Commissioning Centre (RCC) team at 3ie. With the RCC entering its third year of operation, this is an exciting time to join the project. 

The role will be responsible for the strategic management of RCC communications and for the oversight and management of the Global Research and Technology Development (GRTD) website .  The position will work closely with the team of the FCDO Chief Scientific Adviser and FCDO’s Deputy Head of Research to support the development and rollout of GRTD, suiting a strategic thinker with experience or knowledge of leading communications and engagement campaigns.

The successful candidate will be a highly organised, skilled communicator with excellent command over producing a range of communication and knowledge products such as blogs, policy briefs, infographics, impact stories and case studies, as well as editing technical writing. Prior experience in social media and event management, is desirable. They will be a self-starter with a can-do, team-player attitude.
The ideal candidate will be based in the UK and have the flexibility to travel to London for in-person meetings and events as required. The candidate will need to work according to UK office hours. The role will largely be remote working with dedicated in-person time with the RCC team and with FCDO. 

3. Key job responsibilities
a)  GRTD website development oversight and strategy; FCDO GRTD communications, branding and development

• Work with FCDO to develop a coherent strategy and campaign for engaging with and communicating GRTD to external partners. Manage the relationship with FCDO communications counterparts in delivering the vision for GRTD
• Lead engagement with FCDO to determine design of enhancements and new features for GRTD; oversee these developments, managing external contractors (when required) and working with technical colleagues to ensure developments are fit for purpose
• Collaborate with FCDO teams to support the rollout and visibility of the GRTD brand
• Contribute to the development and implementation of editorial standards, templates, and guidance for GRTD content, in coordination with FCDO and RCC stakeholders
• Assist in the dissemination of impact stories and research outputs that align with GRTD branding and strategic objectives
• Support stakeholder engagement activities and campaigns led by FCDO to promote the GRTD platform, where relevant to RCC-funded research
• Monitor digital engagement with and develop KPIs to track performance, with a focus on continuous improvement and optimization

b)  RCC presence on GRTD

• Ensure the RCC is adequately presented on GRTD and that the design and structure of RCC pages is coherent and promotes the RCC vision
• Create, edit and post new website content for the RCC on GRTD as required
• Coordinate with the 3ie Strategic Communications Office to monitor the website regularly to ensure content is updated and bugs are identified.

c)  RCC Communications
       Strategy: 

• Lead the development, implementation and monitoring of the RCC’s overall communication and engagement strategy, including areas of thought leadership around best practice evidence led by the RCC. 

      Content: 

• Strategise on new communication products (including website content, impact stories, blogs, media articles, social media and multimedia content), launches, events, and online promotions Edit, manage and publish research commissioning call documents and participate and manage related events such as Early Market Engagements, FAQ sessions, etc.
• Work with RCC Grantees and project teams editing and publishing RCC publications and deliverables, including reports, briefs and other publications. 
• Create social media content and manage dissemination through 3ie’s social media channels, working with 3ie colleagues (NB: RCC social media channels may be established and in this case the role will directly manage these). 
• Events and engagement: Provide end-to-end support for workshops and events, including content, budget, logistics, communication and marketing
• Provide inputs for communication and implementation plans for research funded by the RCC.

d)  Project management: Ensure that RCC publications and communications products are processed in a timely manner and published on GRTD

• Maintain and update process documents, guidelines and templates for external communications for the RCC and for communications from grantees.
• Oversee the implementation of and improvements to RCC’s branding and logo suite as needed.

e)  Stakeholder support: Work closely with RCC staff to cultivate relationships across the research ecosystem, consortium and with grantees. This is likely to include RCC representation at external events.

f)  Support RCC grantees: Provide guidance and advise on dissemination activities to grant recipients. Review and approve the engagement and dissemination products and plans submitted by RCC grant recipients as part of their work on RCC-funded projects and support the wider RCC team to monitor engagement activities undertaken by grantees.

g)  Knowledge sharing: Collect and collate impact stories for the RCC to support both learning and reporting requirements

4. Qualifications and skills 

• Master’s degree in journalism, public affairs, marketing, or a field directly relevant to international development, including formal communication training. Exceptional candidates with a bachelor's degree and extensive work experience may be considered
• At least seven to ten years of experience in a communication role in development sector.
• Proven ability to plan and implement communication and engagement strategies for organizations and research projects
• Knowledge of tools for graphic design, content management, social media and event management is desirable (e.g., InDesign, Photoshop, Mailchimp, Canva, Drupal, etc.)
• Proven project management and coordination skills to ensure on-time delivery 
• Excellent English writing and editing skills; cross-platform writing experience is desirable
• Self-motivated, creative, and multi-tasker with a proven ability to work under tight deadlines accurately and professionally
• Excellent interpersonal skills and willingness to work in a matrix-organized team environment
• Experience working with UK government departments is desirable

5.  Eligibility
3ie is an equal-opportunity employer. We do not discriminate on the basis of sex, age, ethnicity, disability, caste, religion or sexual orientation. We particularly encourage women, ethnic minorities and persons with disabilities to apply. 

6.  Terms of employment 
The salary range for this position is competitive and commensurate based on qualifications and experience. Our policies and procedures reflect our commitment to safeguarding children and vulnerable adults from abuse. We follow a zero-tolerance policy for any form of bullying or harassment in the workplace.

7. How to Apply 
Your application must include the following information*: 
•  A cover letter (not exceeding two pages) highlighting your qualifications and experience relevant to the terms of reference. 
•  Curriculum vitae along with names and contact information for at least three professional references. 

*Incomplete applications will not be considered. 
The deadline for receiving applications is 21 December, 2025. Only the shortlisted candidates will be contacted.

Join Emmaus Hertfordshire and use your finance skills to help transform lives and support people out of homelessness. As our Finance Co-ordinator, you'll bring accuracy, heart and organisation to a mission-driven charity making a real local impact.

Emmaus Hertfordshire is a charity supporting people who have experienced homelessness by providing stable homes, meaningful work, and skills development. Through its social enterprises, the organisation helps individuals rebuild their confidence and independence while contributing to a vibrant, supportive community.

Overall Purpose of the Role

The Finance Coordinator plays a key role in ensuring that Emmaus Hertfordshire maintains accurate, timely and compliant financial information in support of its charitable and social enterprise activities.

You will work closely with the Operations & Finance Manager, Trustees, Chief Executive, staff, companions, and external partners to provide clear financial reporting, strong financial controls, and expert guidance that supports good decision-making across the organisation.

As a proactive member of the Management Team, you will also contribute to financial policy development and continuous improvement of systems and processes, working within the Emmaus values, ethos and principles.

Key Responsibilities

1. Financial Controls

• Maintain effective financial control over all revenue, expenditure, and cash handling across the community.
• Prepare spreadsheets for monthly payroll and pension contributions.
• Support the Finance Manager, Chief Executive and Treasurer in preparing, setting and creating the annual budget.
• Maintain companion rent accounts, Housing benefit and Gift Aid applications.
• Lead the year-end process and liaise with external auditors to ensure an efficient and compliant audit.

2. Financial Reporting

• Produce accurate and timely financial information, including providing information to support monthly management accounts and forecast reports.
• Support the preparation of financial reports for the Board, Committees and senior leadership as required.

3. Financial Analysis

• Undertake financial analysis of business development and new income-generation opportunities to help minimise financial risk.
• Provide analysis and insight to support decision-making across social enterprise operations and to maximise trading income.

4. Additional Duties

• Contribute to the development and implementation of strategic and business plans.
• Attend and actively participate in staff, companion, Trustee and Board meetings where required.
• Review internal controls and identify opportunities for improving financial processes.
• Develop procedure manuals and promote best practice within the finance function.
• Work flexibly as part of the leadership team to meet the wider needs of the charity.
• Undertake any other financial duties required by the Finance Manager and Chief Executive.

Key Tasks

Daily / Weekly

• Manage day-to-day accounting using QuickBooks. (Experience with Zero accounting software would be advantageous)
• Maintain accurate accounting records and financial ledgers.
• Reconcile financial accounts and manage spreadsheets.
• Oversee credit control.
• Administer online banking, cheque handling and payment processing.
• Process invoices, expense claims and payment requests.
• Verify financial calculations in QuickBooks.
• Carry out bank reconciliations and cash management.
• Manage petty cash.
• Manage Companion Allowances.
• Provide ad hoc reports and information to the Finance Manager and Chief Executive.

Monthly

• Prepare and submit salary calculator spreadsheet for Payroll and submit HMRC returns. Manage PAYE payments.
• Manage companion rent accounts and housing benefit records.
• Prepare VAT returns.
• Work with the external accountants to produce monthly P&L and balance sheet reports.
• Complete gift Aid submissions.
• Support our external accountants in preparing documentation for Month End accounts

Annually

• Support the preparation of annual statutory accounts.
• Liaise with external advisers on statutory financial information.
• Assist the Finance Manager, Chief Exec and Trustees with annual budget setting.

 Person Specification

Essential Experience

• Minimum 5 years’ experience in financial reporting, planning, budgeting, and analysis.
• Experience using QuickBooks or similar accounting software.
• Ability to work both independently and within a diverse team.
• Experience developing and implementing financial systems and processes.
• Proficiency in IT, including Microsoft Office applications.

Desirable Experience

• Experience in the voluntary/charity sector or in working with a Board of Trustees.
• Experience working with vulnerable adults or those with complex needs.
• Project management experience.

Education / Professional Certification

• Bachelor’s degree in Accounting, Business, or related field.
• Desirable: Additional finance-related training or professional development.

Skills

• Strong financial and analytical skills, with proven expertise in financial reporting.
• Excellent attention to detail and accuracy.
• Strong understanding of business principles and practices.
• Excellent interpersonal, communication and motivational skills.
• Discreet, trustworthy and reliable.
• Effective time-management and organisational skills.
• Ability to work methodically, independently and to deadlines.
• Strong problem-solving and prioritisation skills.
• Competent IT user (Word, Excel, email, internet).

Knowledge and Commitment

• Commitment to confidentiality, data protection and professional boundaries.
• Understanding and embodiment of the Emmaus ethos and principles.
• Desirable: Awareness of issues around homelessness and lived experience.
• Desirable: HR knowledge or experience.

Personal Characteristics

• Belief in the potential of every individual and the importance of community.
• A positive team player with the ability to lead, collaborate and delegate.
• Empathetic and supportive of people from diverse backgrounds.
• Self-aware, self-motivated and calm under pressure.
• Commitment to environmental sustainability and social development.
• Strong commitment to equality, diversity and inclusion.
• Welcoming, non-judgmental and respectful towards companions, staff and volunteers.

General Information

Emmaus St Albans operates its retail six days a week (Monday–Saturday). The Finance Co-Ordinators working hours will be agreed with the line manager, and flexibility is essential.

All roles at Emmaus Hertfordshire involve working with vulnerable people and therefore require strict adherence to professional boundaries and confidentiality. This post is subject to an enhanced DBS check.

Staff must uphold the reputation of Emmaus Hertfordshire by following all policies and maintaining positive relationships with staff, volunteers, companions and Trustees.
You are also expected to engage to some degree with the wider Emmaus movement at local, regional, national and international levels.

We expect all employees to work in an environmentally aware manner, applying value-for-money principles in purchasing decisions.
Volunteers are a vital part of the Emmaus mission, and all staff are expected to support and encourage volunteer involvement.