Training Manager Jobs in Manchester
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EDUCATION FOR ALL MOROCCO has been fundrasing for over two decades, to enable girls living in the High Atlas mountains to access fulltime education, by providing boarding accomodation near to their senior schools. Five of our six houses were destroyed in the September 2023 High Atlas earthquake. Miraculously they were all empty at the time of the disaster. Due to the extraordinary generosity of donors, EFA has substantial funds to support an extensive program of rebuilding
As Finance & Operations Administrator you will have a key role to play working closely with the trustees and Head of Fundraising & Communications to co-ordinate activities, to ensure day to day operations in the UK run smoothly.
The role as advertised covers a broad range of activities. However there will be peaks and troughs of workload.
This job is for you if you are:
- A qualified accountant or bookkeeper with experience of Xero ideal (training can be provided).
- Confident working with Microsoft Office (Excel & Word) & Shared drive (eg, GoogleDocs).
- Comfortable working with a variety of IT packages, or learning how to do so
- Very organised, able to take the initiative, able to work independently.
- Experienced working in a small but ambitious organisation, or are confident you can adapt to such an environment
- Able to be flexible in terms of work load.
In a typical month you’ll:
- Support the Chair of Finance; preparing monthly accounts. Processing receipts and payments for bank reconciliation; invoices and expense claims. Filing finance documentation. Maintian the restricted v unrestricted donation records, Gift Aid schedules, HMRC returns.
- Support the Head of Fund Raising and Communications, liaising with donors (sending receipts, requests for information), researching potential donors, preparing grant applications, ordering brochures and marketing information. Acting as a day to day point of contact.
- Support the Chair and Vice Chair of Trustees; helping to prepare and distribute monthly meeting agendas, supporting papers, co-ordinating virtual meeting schedule, drafting and distributing minutes, .-
- Support the Chair of Governance ensuring Trustee and Staff Handbooks (policies and protocols), risk register, are uptodate and accessible via the website portal. Lead the administration process for the recruitment of trustees and staff, including the preparation of candidate packs, advertising, induction. Oversight of the EFA Partnership Agreements.
- Support the Chair of Educaton re liaison with relevant external auditors (safeguarding, health and safety, risk). Linking with Moroccan partners to agree on timing and arrangements for audit visits. Ensuring reports are available to trustees as agreed.
- General ad hoc support to trustees, staff and external stakeholders as required.
Position: Finance & Operations Administrator
Responsible: to The Chair of Finance
Location: Remote
Hours: 20hrs per week (flexible).
Salary: £24,000£30,000 per annum. Pro Rata 0.3
Annual leave and benefits:
28 days annual leave for fulltime (not including bank holidays) (pro rata)
Pension Scheme with matched contributions of 6% after 3 months
How to apply
Click the Quick Apply button below. You’ll be asked to submit a CV and answer a few short screening questions about your relevant skills and motivations.
First-round interviews will take place in the week commencing 24th June.
Closing date 19th June 2024.
EFA is committed to safeguarding children. We are looking for people that can bring different perspectives and experiences. We are unable to offer visa sponsorship to candidates living outside of the UK
We want to give girls from rural Morocco the chance of a secondary Education because we believe that everyone has the right to an education.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB TITLE: Group Supervision Facilitator (Culturally Appropriate Advocacy)
HOURS: P/T 1.5 hours per calendar month
LOCATION: Greenfish Resource Centre, Manchester, M4 1LE
CONTRACT TYPE: Self Employed
SALARY: £40-£60 per hour
BRIEF SUMMARY OF ROLE
The Culturally Appropriate Advocacy Service provides Advocacy for racially minoritised people (Black, Asian and Minority Ethnic people) in Greater Manchester who are being treated in a psychiatric inpatient site or who are at risk of detention under the Mental Health Act.
We aim to address racial disparities experienced in mental health care through Advocacy. We know that people from racially minoritised backgrounds are more likely to be detained under the Mental Health Act and experience worse outcomes when accessing care. Our Advocates work in partnership with the people they support and take their side. We promote social inclusion and social justice through Advocacy.
We want to proactively support our Advocate team and are introducing independent group supervisions based on the feedback from our Advocates. The Group Supervision Facilitator will facilitate monthly 1.5-hour group supervision sessions for a team of Culturally Appropriate Independent Advocates.
For any queries regarding the role, please do not hesitate to get in contact for an informal discussion.
Why work with us?
At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse. Our teams are passionate about working together to support and empower individuals and their communities.
Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award. For a full list of our awards and accreditations, please visit our website.
How to apply
Please submit your CV and cover letter (max 1 page) via email. Full details can be found on our website.
Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact.
Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
‘I wouldn’t know where I would be without positive steps, they have massively changed my life.’ Young Person
‘Without Positive Steps she would not have been given the chance.’ Parent
‘A fantastic place, fantastic people, friendly & hard working.’ Adult service user
Positive Steps is a unique organisation and have been changing the lives of people in Greater Manchester for since 1977. Our current offer involves supporting those in Education, Criminal justice, Family and Community and Safeguarding settings. We are at an exciting point in our development with a focus on growing our impact while reaching excellence in in all our work.
We are looking to recruit an experienced, inspirational and highly motivated Director of Family, Community and Justice Services. Part of the Strategic Team, this person will be an active contributor to the overall leadership of Positive Steps, as well as taking on direct oversight of a diverse and dynamic range of service areas.
This is a critical role focused on delivering outcomes for our communities, growing our organisational impact and working actively to develop and maintain strong partnerships and networks at local, regional and national levels. You’ll be an authentic, values-based leader with the confidence and experience to influence at a strategic level.
In return we offer an excellent rewards package, flexible working arrangements and the opportunity to work for a highly regarded organisation with the potential to make a real difference in communities. We take development seriously and you’ll have access to a range of training and support to enable you to succeed.
This role is a hybrid position- there is an expectation that leaders are present in our head office for a minimum of three working days per week.
You will find the full role profile and person specification along with details of how to apply on our website.
Positive Steps is an equal opportunities organisation and applications are welcome from all sections of the community.
Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role. If appointed, you will be required to provide relevant right to work documents at the point of an offer being made to you.
This role is subject to a Standard DBS check.
Closing Date – Friday 28 June 2024, Midday.
The client requests no contact from agencies or media sales.
The For Baby’s Sake Trust is seeking a Director of Finance and Business Development to join their leadership team during a crucial period of growth. As the Director of Finance and Business Development, you will be responsible for leading change and developing strategies for growth and sustainability. The role involves creating new business opportunities and ensuring strong financial oversight.
If you share our passion for breaking cycles of domestic abuse and giving babies the best start in life, have a finance qualification, experience in strategic leadership in the charity or public sector, and enjoy finding creative solutions and driving positive change, this could be the right role for you.
The position offers a chance to work with a dedicated team in an award-winning charity that makes a significant, positive impact on families affected by domestic abuse. The Director of Finance and Business Development will be part of the Leadership Team, working together with the CEO and Director of Operations.
This full-time role, reporting to the CEO, comes with a permanent position and a salary of £75,000. It also offers the flexibility of working from home with occasional travel.
Closing date: 11.59pm on Sunday, 16th June 2024.
Interviews, which will be held in a central London location, are scheduled for the 3rd and 4th of July.
After we receive your application, we'll send you the link to the equal opportunities monitoring form—this is confidential and voluntary and won't affect the selection process.
For more information about The For Baby’s Sake Trust, visit our website.
Support Coordinator
We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join our Stroke Recovery Service based in Rochdale area.
This is an exciting, remote working opportunity, to work with stroke survivors and their families to support them following a stroke.
Position: S11172 Stroke Association Support Coordinator
Location: Home-based, Rochdale, however, regular travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Part-time, 21 hours per week (flexible work available)
Salary: Circa £16,043 per annum (FTE circa £26,700 per annum)
Contract: Our services are contracted, we currently have funding for this contract until 31 March 2025.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 16 June 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: 25 June 2024
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.
A key part of the role will be to recruit, train and manage a team of volunteers, to support service users and the delivery of the service.
The Stroke Association Support Coordinator will:
· Support new stroke survivors and their carers from hospital discharge into the community.
· Provide personalised information, advice and support.
· Support clients to make informed lifestyle changes which will help them to prevent further strokes
· Be accountable for volunteers, so experience of recruiting, training and managing volunteers would be an advantage.
About You
The post holder will have experience/background in:
· A caring profession ideally with experience of supporting people with disabilities.
· Setting up and running Communication Support groups.
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
The post holder will have experience/background in:
· A caring profession ideally with experience of supporting people with disabilities.
· Setting up and running Communication Support groups.
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
About the Organisation
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Support Coordinator
We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join our Stroke Recovery Service based in Fylde Coast area. This is an exciting opportunity to work with stroke survivors and their families to support them following stroke.
Position: S11175 Stroke Association Support Coordinator
Location: Home-based, Fylde Coast, however, regular travel will be required as part of this role (May include team meetings or other work-related meetings)
Hours: Part-time, 21 hours per week
Salary: Circa £16,043 per annum (FTE circa £26,700 per annum)
Contract: This is a fixed-term contract until 31 March 2025. Our services are contracted, we currently have funding for this contract until 31 March 2025.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 16 June 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: 28 June and 1 July 2024
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.
A key part of the role will be to recruit, train and manage a team of volunteers, to support service users and the delivery of the service.
The Stroke Association Support Coordinator will:
· Support new stroke survivors and their carers from hospital discharge into the community.
· Provide personalised information, advice and support.
· Support clients to make informed lifestyle changes which will help them to prevent further strokes
· Be accountable for volunteers, so experience of recruiting, training and managing volunteers would be an advantage.
About You
The post holder will have experience/background in:
· A caring profession ideally with experience of supporting people with disabilities.
· Setting up and running support groups.
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
About the Organisation
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Our administration team are integral to the smooth running of Beacon and this is an opportunity to be part of this.
We have two roles available for people to join our appointments team as administrators, working within our opening times of 8:45am and 9:15pm Monday-Thursday and 8:45am and 4:30pm on Friday.
Shifts are provided in advance and would form a regular pattern. Flexibilty is required on occasion to provide cover during periods of sickness or leave within the wider team.
These roles are advertised at 28 hours a week each, but would consider more or less hours for the right candidates.
Reporting to the Operations Manager, the ideal candidate would have experience in a fast-paced office setting, possess strong communication skills and have excellent listening skills.
Full training about Beacon and the services it provides will be given at induction; however an interest in mental health services or previous experience of working in a charity would be advantageous, but not essential.
Contract Type: Permanent - subject to references and completion of probationary period
Salary: £23,400 per year pro rata
Hours: 28 per week worked within business opening hours
Location: Beacon Counselling, 50-52 Middle Hillgate, Stockport, SK1 3DL
Key Duties:
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To be the first point-of-contact for a range of people contacting Beacon, providing a welcoming, friendly and respectful response to all
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To book appointments for people accessing Beacon’s services
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To undertake other administrative duties in line with the role and the requirements of the charity
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To act as a key member of Beacon’s team, actively demonstrating Beacon’s values in all aspects of the role
For further information about the position, and for detailed role description and person specification please see our attached recruitment pack.
This is available to download following clicking "Quick Apply". If you have any issues accessing the pack, please get in touch directly and we will arrange for this to be sent to you.
Application is by submitting CV and Covering Letter. If you would like to discuss alternative, accesible ways to apply for this position please let us know.
Closing date for applications is 7th June 2024.
Interviews will be arranged as and when suitable candidates apply and you will be prompted to detail your availabilty for interview when you apply.
Application is by submission of a current CV and Covering Letter. Applications without a covering letter will not be considered.
If you would like to discuss alternative/accessible methods of application, please get in touch directly and we will be happy to accommodate where possible.
The client requests no contact from agencies or media sales.
DETAILS
- Salary: GBP 34,000-37,000 per year dependent on experience (the range is aligned to London cost of living and would be adjusted according to the appointee's location)
- Location: Flexible. But must be prepared to work at least four hours per day 1300 – 1700 Coordinated Universal Time. Location in London or Berlin may be an advantage.
- Contract Type: Maternity cover (one-year), full-time
- Closing Date: 5 June 2024
- Interview Dates: 17-18 June 2024
- Start Date: 1 September 2024
TO APPLY: Complete and return our application form via our jobs portal. Kindly note that the application form is required; we will not accept CVs.
Business & Human Rights Resource Centre is seeking a Communications Officer (Media) with sharp news sense to join our growing team. The successful candidate will bring talent, enthusiasm, and relevant knowledge and experience to support press and social media strategies and communications across the entire global organisation. The role sits in our global communications team, working with, and reporting to, the Head of Communications. We are a small, high-performing team tasked with increasing the media and social media coverage of BHRRC’s analysis and key findings, as well as supporting and amplifying the efforts of our partners on the ground that are fighting to achieve justice and remedies for victims of abuse.
About us
Business & Human Rights Resource Centre works with partners to put human rights at the core of companies’ business models; to empower communities and workers to secure their rights and gain accountability for abuse; and to encourage governments to create the right regulation and incentives to facilitate these outcomes. We are a global organisation committed to cooperation with diverse actors in our movement. We have more than 80 global team colleagues based in 20+ countries around the world, who work with a wide network of human rights advocates.
With our international network of allies, our global approaches to deliver this vision are:
- Working to achieve equality of power in negotiations which further human rights between workers and communities, with business and governments;
- Build transparency regarding allegations of human rights abuse in business, highlighting advances and challenges;
- Use the evidence and data we generate to positively influence decision-makers including business, investors and national and regional governments; and
- Strengthen corporate accountability, due diligence and effective remedy for abuse.
Responsibilities
The Communications Officer (Media) will have a particular focus on increasing international media coverage of BHRRC’s work and research, and the activities of our partners, including in the field of labour rights. Responsibilities will include:
Drive a proactive and strategic press approach: Spot opportunities for high impact coverage in target outlets, building on existing press lists, develop relationships with priority journalists, and create and pitch compelling content to media, including media advisories, press releases and related materials.
Develop high-impact communications products, synthesising complex research and data sets: Work with our Global Team to develop materials which speak to our key audiences. Develop key messages for our priority programmes and also discrete outputs including individual briefings and research reports.
Contribute to organisational and project communications strategies and planning: Support the Head of Communications to implement our communications strategy. Advise project managers on strategic communications and support launch project planning. Keep our planning calendar up to date and help ensure deadlines are met.
Produce well-written content: Write and edit channel-appropriate content for our audiences. Support the Global Team to produce high-quality and newsworthy reports, op-eds and blogs.
Support digital outputs: Support the Web Content and Senior Digital Officers as appropriate, creating content for our digital platform and social media platforms (including priority platforms LinkedIn and Twitter).
Support the communications team: Provide on-call cover for the media line, with occasional infrequent out of hours work, and share admin jobs.
Key competencies and attributes
Experience: At least 3 years’ experience in a communications role, including working in a busy press office, communications department or as a journalist.
Media: Sharp news sense and editorial judgement; ability to conceive, craft and pitch news stories and carry out fast reactive work. Knowledge of and experience of working with the mainstream media, including knowledge of the editorial positions, audiences, and sections or programmes of key outlets. In addition, ideally, knowledge of international business media or media in some specific countries or regions.
Relationship building: Track record of developing relationships with journalists on key issues. Any existing contacts of relevance to BHRRC’s work a bonus.
For-impact communications: Excellent understanding of how strategic communications can work with research and advocacy approaches to achieve change. Proven ability to synthesis and communicate complex and sensitive information; understanding of how to tailor content to different audiences, contexts and channels. Outstanding written English and good oral communications ability.
Project management: Track record of leading and/or implementing complex projects including planning (timelining), execution and evaluation of lessons learned.
Strategic thinking: Track record of helping to develop successful communications strategies to effect change. Experience tailoring communications products for diverse international audiences an asset.
Supporting staff: Enthusiasm for supporting colleagues with communications. Experience supporting staff either through training, coaching or assisting with media advice an asset.
Team player: Experience of, and commitment to, working in high-performing teams that are highly collaborative and focused on outcomes. Experience of working with colleagues remotely, and in multicultural and diverse cultures and working environments also desirable.
Knowledge of human rights issues: A strong interest in international issues and familiarity with social justice issues desirable.
Languages: Must be fluent in English. Additionally Japanese or Spanish in particular, and/or French, Chinese, Arabic, Portuguese, or Russian language skills would also be an asset.
Business & Human Rights Resource Centre is a diverse, global team. We are committed to providing equal opportunities for everyone regardless of their background and we acknowledge that people from certain backgrounds are under-represented in progressive movements. We particularly encourage applications from Black, Asian, Latinx and other minorities, people with disabilities, and people who identify as LGTBQ+.
TO APPLY: Complete and return our application form via our jobs portal. Kindly note that the application form is required; we will not accept CVs.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK's Digital & Technology division is recruiting for an Asset and Dispatch Team Leader to join our customer-centric team. The Service Desk is embarking on an exciting time as we look to create lots of new processes, procedures and working practices. The Service Desk will become the Single Point of Contact for all IT related incidents and requests.
You will lead a team of Service Desk Analysts within the Warrington office, with responsibility for tasks related to operational performance and people management. You'll be involved in reviewing and updating Service Desk related processes and procedures, co-ordinating Service Desk Analyst coaching and mentoring. This role will focus on managing Age UK hardware assets across all sites.
The team will provide first touch support for all of Age UK's IT Infrastructure - including desktop, software and mobile device management and Telephony (includes Incidents, Requests and Changes). You'll work on operational and administrative activities associated with the Service Desk - including reports, account management, moves, adds, deletes and changes.
Passionate about providing a brilliant Customer Experience, you'll be proactive in monitoring call volumes, queues and data on a daily basis to help to ensure optimal ticket levels and responsible for ticket logging and allocation within the ITSM tool, setting an example on ticket management.
Data-driven, you'll carry out Service Desk reporting and trend analysis activities and play a key role in managing the Asset database and management process.
This role offers hybrid working, where you'll spend up to 3 days a week on-site in our Warrington office, plus ad-hoc cover as requested, working the rest of the time from home.
Working hours are 35 hours per week, Monday to Friday. Our core hours are 08:00 until 19:00 with cover required on a rota basis across the Service Desk leadership team.
Must haves:
* Significant experience of operational management of a medium sized remote team on a busy Service Desk.
* Significant people management experience.
* Significant experience of working with and managing Incident Management and Request Fulfilment processes.
* Significant experience of managing hardware assets through their lifecycle (deploy, monitor, service, retire).
* Significant experience of working with an ITSM platform.
* Significant experience of working with a Telephony platform.
* Good understanding of effective Office 365 administration support.
* Good understanding of effective Active Directory/AAD support.
* Good understanding of Intune support.
* Passionate about providing a brilliant User Experience.
* Experience of working in an ITIL environment with a demonstrable knowledge of how ITSM processes are utilised to deliver an outstanding service.
Great to haves:
* ITIL4 foundation.
* Service Desk Institute Manager certification.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
This role is hybrid between home-based and your designated office(s) with up to 3 days a week on-site plus ad-hoc as requested by the IT Service Delivery Management team. You'll be expected to share management cover of the Service Desk 8-7 core hours rota with the Service Desk leadership team.
Occasional travel to other Age UK sites to enable performance of the duties and responsibilities and for the purposes of maintaining and updating professional skills and development.
Hybrid and remote working require that the candidate meet these additional requirements: Internet bandwidth: 40Mbps minimum. Internet connectivity: Wired / ADSL / Fibre. Stable and safe working environment as outlined in Age UK's working from home policy.
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Location - Home-based with some travel to office based in Birmingham and across the UK.
Are you passionate about improving the lives of those experiencing homelessness and social exclusion? Join homelessness charity Emmaus UK as our new Director of Partnerships and Federation Development.
About Emmaus
Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as it is needed, meaningful work in a social enterprise and a sense of belonging and community. There are currently 30 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.
About the Role
As a critical member of the strategic leadership team (SLT) for Emmaus UK, the Director of Partnerships and Federation Development will take lead responsibility for ensuring the provision of high-quality support, advice, capacity building and grant-making for federation members in the UK.
The postholder will play a key role in the development of national strategic partnerships and will collaborate with federation members to ensure that federation strategic priorities are delivered and that our colleagues across the federation are able to do their very best work supporting people to overcome homelessness and poverty.
The role will also ensure effective programme and project management of directorate projects and work to embed cross-directorate working and co-operation.
If you are interested in the role, please submit a completed Application Form and the Equality & Diversity Form using the Application Pack for guidance.
Emmaus UK is a secular organisation, committed to equality and inclusion and welcomes applicants from all backgrounds.
The deadline for applications is 9am on Monday 17th June 2024. Please email application to us. (email address is in the application pack)
Those shortlisted will be invited to an interview conducted via Microsoft Teams, on Tuesday 2nd July and Wednesday 3rd July 2024.
If you would like to arrange an informal discussion about the role, please email us.
An Emmaus UK organogram is available on request.
The client requests no contact from agencies or media sales.
SWAP is a charity providing support to asylum seekers and refugees living in the Wigan Borough. We deliver a number of key services that include English classes, a Women’s Group and a case work service. This post has 4 key functions:
1. Provide 1:1 advocacy and case work support to asylum seekers and refugees.
2. By adopting an Outreach Model, make contact with people currently not accessing services, especially those living in outlying neighbourhoods.
3. Keep up to date on emerging needs and re-prioritise tasks accordingly.
4. Work in partnership with specialist support agencies to ensure asylum seekers and refugees receive services that address their needs.
The issues affecting asylum seekers and refugees are constantly evolving, and will require the worker to be adaptable, flexible and responsive. For example, refugees are currently experiencing exceptionally high levels of homelessness, so this will be a current priority. However, if homelessness reduces then project resources will be targeted elsewhere. The post will operate from SWAP.s main base in Wigan, our Leigh Hub and community venues as directed by the needs of asylum seekers and refugees, including venues run by partner agencies. The post is currently funded for two years.
Key duties and responsibilities
· Provide 1:1 case work support to asylum seekers and refugees living in the Wigan borough.
· Provide information to asylum seekers and refugees on issues affecting them (e.g. the asylum system, housing, asylum support, benefits, health and social care, education, employment and volunteering)
· Make contact with service users currently not engaging with support services, including those who face barriers to participation and those living in outlying neighbourhoods
· Help service users understand the options available to them and help them make informed decisions (e.g. Voluntary Returns, family re-union, working under the Skills Shortage List).
· To assess clients’ needs and devise appropriate support pathways
· Develop relationships with partner agencies and establish referral pathways (e.g. The Resettlement Team, Serco, The Brick)
· To kept abreast of current and emerging asylum and immigration policy
· Train, mentor and support volunteer
· To refer clients to other SWAP services and activities
· To assist in the delivery of training, educational and awareness raising programmes to local groups and organisations (e.g. schools, community groups, faith groups)
Values
· To encourage clients to become independent and to contribute to society
· To ensure client confidentiality and treat clients in a respectful and dignified manner
· To work in a way that promotes equality of opportunity and encourages community cohesion
Support Coordinator
We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join our Stroke Recovery Service based in Central Bedfordshire.
Position: S11170 Stroke Association Support Coordinator
Location: Home-based, Central Bedfordshire, however frequent travel will be required as part of this role (to include home visits, team meetings or other work-related meetings)
Hours: Part-time, 22.5 hours per week
Salary: Circa £17,189 per annum (FTE circa £26,700 per annum)
Contract: Our services are contracted, we currently have funding for this contract until 31 March 2025.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 2 June 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: 10 June 2024
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to a Service Delivery Coach in the East of England, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.
Key responsibilities will include:
· Supporting new stroke survivors and their carers to adjust to life after stroke following hospital discharge into the community.
· Providing personalised information, advice and support.
· Enabling stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
· Working with other health and social care professionals across the stroke pathway to ensure high quality support.
About You
You will have experience in:
· Experience/ background of providing person centred support to people with a disability or long-term health condition and their carers.
· Excellent IT skills and an ability to maintain accurate records.
· An affinity with the values of the Stroke Association.
· A flexible approach and an ability to effectively manage a caseload.
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
About the Organisation
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
OLDHAM COMMUNITY HUB YOUTH DEVELOPMENT WORKER
PART-TIME, 32 HOURS PER WEEK
FIXED TERM, 1 year
SALARY: £20,250 per annum pro-rata (25,312 for 1FTE)
LOCATION: Oldham
Want to make your community a better place?
Will you support young people to recognise and reach their potential?
Are you passionate about supporting young people and communities impacted by violence?
Want to be part of a supportive, dynamic, fun & quality team?
Oasis are now in a position to employ an experienced Youth Development Worker to work alongside the children’s, youth and community hub team in Oldham. The role will be focussed on the Oldham South community (surrounding Oasis Academies Oldham and Limeside) working closely with the academies as part of Oasis Hub Oldham.
As a Youth Development Worker you will;
· Work as part of the community hub team to plan and deliver youth services that address the needs of the local neighbourhood, including open access, holiday and community activities.
· Deliver targeted programmes of work for young people impacted by youth violence.
· Build positive and supportive relationships with young people to develop their skills, knowledge and aspirations.
· Strengthen and sustain working relationships with local partners to provide holistic, sustainable and bespoke support for young people.
· Support communities impacted by critical incidents.
Amongst other requirements, the successful post holder must have:
· Relevant experience OR qualification in Youth & Community (JNC), Social Work (QSW) or SEND.
· Proven experience working with young people ‘at risk’.
· Reliability, with a flexible approach to changes and able to work unsociable hours.
As part of the package, Oasis offers:
- A pension scheme, currently offering 7% employer contribution.
- A generous holiday allowance and training opportunities.
- A supportive, friendly work environment, with flexible working arrangements.
If you are interested in this position, please email a CV and covering letter detailing why you feel you are suitable for this role. We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers to application, please let us know.
Completed applications should be returned by 9am 3rd June.
Interviews will take place on W/C 10th June.
Oasis is a multi-national charity supporting young people and their families in 8 countries worldwide. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full potential.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
INTRODUCTION TO THE GLOBAL HEALTH WORKFORCE PROGRAMME
We are looking for 3 Administrative Assistants based in 1x Addis Ababa Ethiopia, 1x Hargeisa Somaliland & 1x Lilongwe Malawi
Funded by the Department of Health and Social Care (DHSC), and managed by the Tropical Health and Education Trust (THET), the Global Health Workforce Programme (GHWP) aims to develop the health workforce (HWF) in Ethiopia, Ghana, Kenya, Malawi, Nigeria and Somaliland supporting them to build stronger, more resilient health systems for post-pandemic recovery and to make progress towards UHC.
Grants for UK-LMIC and cross-LMIC health partnerships will be awarded to respond to national HWF priorities identified through a scoping assessment carried out by THET with DHSC, FCDO, national Governments and stakeholders (such as local World Health Organisation offices). These grants will run until December 2025.
With a strong focus on building local ownership and sustainability, these partnerships will contribute to the following programmatic outcomes:
1. Partnerships contributing towards improved health workforce leadership capacity aligned with health workforce strategies, that will support reduction in gender inequalities.
2. Partnerships aligning with and contributing towards retention and wellbeing strategies.
3. Improved number and quality of training opportunities for health workers.
4. Co-developed and documented learning on health workforce interventions shared with key national and international stakeholders.
THET will award 28-36 strategic grants of £100,000 – £350,000 that feed into the country scoping priorities and outputs outlined above. The grants will broadly be split across the six countries; however, the exact split is dependent on the number and quality of applications received and broader priorities.
20-28 smaller grants of up to £50,000 will also be available for projects that tackle specific areas such as innovation, rural health facilities, diaspora engagement, leadership opportunities for women and protected groups, and the climate crisis.
Grants will be available to UK-LMIC health partnerships and LMIC-LMIC health partnerships. There are no institutional eligibility criteria as long as ODA rules are followed, so grants can be awarded to healthcare providers, royal colleges, universities, professional associations, NGOs, alliances, diaspora networks etc, but not to Ministry of Health departments.
Candidates can apply by submitting a two-page cover letter stating why they are interested in this position, what they would bring to the role and how they fit the person's specification.
This letter should be submitted with a CV to THET by midnight Thursday 13th June with 'Admin Assistant (The Country)' in the subject line. Applicants must be available for interview and assessment over the following two weeks. Please see Job Pack for full details and instructions.
THET is an equal-opportunity employer, and any form of canvassing will lead to automatic disqualification.
The client requests no contact from agencies or media sales.
Purple Leaf is an organisation dedicated to working to eradicate sexual violence through:
Empowering individuals and organisations
Enabling positive change through assessment, intervention and support
Transforming working cultures and lives
The Person
We are looking for confident individuals to join us in this critical work in preventing ongoing sexual harm. You will need to have knowledge and understanding of sexual violence and its impact, strong crisis management skills and skills in providing non-judgemental trauma informed support. In return we can offer you specialist training, support, supervision and the opportunity of working as part of a great team.
The Role
This exciting new role will be required to provide a range of early interventions for children impacted by sexual harm or sexual exploitation.
The post holder will conduct assessments, provide recommendations, provide time limited non-criminal justice advocacy and psychosocial education to support the needs of children and young people who have either experienced sexual harm or may have caused sexual harm to others.
Tasks include:
- To undertake risk and needs assessments (including specialist AIM assessment where required for children who have caused sexual harm) and undertake associated report writing and recommendations.
- To provide time limited non- criminal justice advocacy, psychosocial education and support to children and young people and their families who have experienced sexual violence/have caused sexual harm to others.
- To develop and deliver interventions based on individual needs of clients.
- Collaborate and support a range of multiagency partners to ensure the most appropriate pathway of support for the individual survivor.
- Advocate on behalf of those impacted by sexual harm to ensure they can have access to a range of services based on need.
- Carry out institutional advocacy and stakeholder engagement and communication to enhance to wellbeing of all survivors of sexual violence.
- Ensure all risk and safeguarding processes and procedures are followed.
- To undertake evaluation and outcome meetings and data reporting to ensure continuous development of services.
- To support the group work facilitation of the delivery of psychosocial education in schools, colleges and community settings.
- Represent and promote WMRSASC in meetings and events.
We have roles focused in Herefordshire and Shropshire, all role holders will be expected to travel across West Mercia as and when there is a need.
Predominately based in Herefordshire with travel across West Mercia
Hybrid and flexible working is available and encouraged as part of the Health and Wellbeing Strategy.
Hours: Up to 37.5 hours/negotiable
Salary: £29,439 per annum pro rata
We reserve the right to close applications for this post early should enough appropriate applications be submitted.
These roles are available to start as soon as the successful applicants are able to undertake the role.
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