Training Services Administrator Jobs in Birmingham

We have a vacancy for a Regional Administrator, you will be joining a dedicated and friendly team of regional staff and volunteers. The ability to work autonomously as well as being a good team player is essential.

It is an exciting time to be joining Cruse, as we are in the process of improving our processes and services to strengthen the support that we offer to bereaved people and our volunteers. The post holder will coordinate and assist with the delivery of all aspects of service contracts in the South East of England, supporting the Service Delivery and Regional Manager and the wider team. The role is mainly home working with occasional meeting attendance and service delivery within the South East. Networking and engaging with local groups / communities will form an essential element to the role, as well as providing initial contact and support to residents in the South East area.

You will be the first point of contact within the service for bereaved people, third parties and external organisations. Additionally, you will support volunteers in the delivery of services and support the overall day-to-day running of the Lambeth service.

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

The closing date for applications is 7 April 2025. Please be advised that if you do not hear from us by 18 April, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly. 

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The closing date for return of applications is 8th April 2025.

As our Community Hub Manager, you will be responsible for the day-to-day running of the Makery, leading a dedicated team of staff and volunteers to ensure a welcoming, safe, and responsive environment for all who walk through our doors. You will be both a leader and a team player, ready to step in wherever needed—whether that’s handling a safeguarding referral, supporting a distressed visitor, or simply making a cup of tea.

Your responsibilities will include:

• Service Management & Safeguarding

• Overseeing the delivery of frontline support, ensuring best practices in crisis response, safeguarding, and risk assessment.

• Making safeguarding, MARAC, and other urgent referrals as needed.

• Ensuring compliance with safeguarding protocols and legal obligations.

• Leadership & Staff Management

• Recruiting, training, and supervising a team of staff and volunteers, providing guidance and professional development.

• Conducting regular supervisions and performance management.

• Leading by example—supporting and empowering the team while being hands-on when needed.

• Community Engagement & Networking

• Building and maintaining relationships with partner organisations, charities, and statutory services.

• Representing the Makery at networking events and strengthening our presence within the community.

• Identifying and developing new services or partnerships based on community needs.

• Operations & Financial Management

• Overseeing the hub’s budget, ensuring financial sustainability.

• Managing administrative tasks related to service delivery, including data reporting.

• Ensuring smooth day-to-day operations, from managing appointments to responding to urgent requests.

We are looking for a passionate, resilient, and adaptable individual who:

• Has proven experience in managing a frontline community service, crisis response, or advocacy-based role.

• Holds strong knowledge of safeguarding procedures, risk assessments, and making safeguarding referrals.

• Has experience in staff and volunteer management, including training, supervision, and performance support.

• Can manage budgets, oversee operational tasks, and ensure smooth service delivery.

• Is a confident networker and relationship-builder, able to strengthen our connections with local agencies and services.

• Can think on their feet, work flexibly, and respond effectively to unpredictable situations.

• Is a team player, willing to get stuck in—whether it’s making a safeguarding referral, supporting a visitor in distress, or helping with practical tasks around the hub.

• Is compassionate and non-judgmental, with a strong commitment to inclusion and empowerment.

Qualifications and Experience (Essential)

• A degree in social work, psychology, mental health, or a closely related field, OR NVQ Level 3/4 or A-level standard education in a relevant subject.

• Proven experience in a management role within mental health, psychology-based interventions, or community engagement.

• Strong knowledge and direct application of safeguarding, trauma-informed practices, and person-centered approaches.

• Demonstrated ability to develop and manage programs, support vulnerable individuals, and engage with diverse communities in a professional capacity.

• Clear evidence of leading teams, managing staff, and overseeing service delivery in a relevant setting.

Why Join Us?

At the Makery, you will be part of a purpose-driven organisation that truly makes a difference. No two days are the same, and your work will directly impact the lives of people who need support the most. You’ll be leading a passionate team, shaping a vital community service, and growing professionally in a rewarding role.

If you have the skills, experience, and heart to take on this challenge, we’d love to hear from you!

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

We’re seeking an exceptional and experienced project manager to deliver a pivotal role within our ground-breaking national Kinship Training and Support Service, funded by the Department for Education.

This is our largest contract, and this role is key to enabling our organisational activity. The service offers over 300 online and in-person training events and workshops per year, tailored to meet the specific needs of kinship carers. We need to ensure at least 4,600 kinship carers attend.

You’ll be accountable for successful project delivery, working with executive project sponsors (Chief Operating Officer and Services and Digital Director) and workstream leads (Associate Directors and Heads of departments) to deliver KPI’s to deadlines, escalating and managing risks early.

The type of person we're looking for

You’ll have extensive experience in successful delivery of complex projects that include multiple workstreams and a range of internal and external stakeholders, with technical and non-technical stakeholders. Through your experience of planning, monitoring and controlling project delivery, you’ll quickly set up the necessary systems and processes for success.

You’ll bring strong leadership and communication skills to designing and implementing integrated plans, agreeing deliverables and ensuring accountability. You will need to own this programme of work, and you will need to move at pace.  You’ll interpret needs effectively, ensure clarity of roles and responsibilities and build project management capability. You’ll have a solutions-focused approach and naturally motivate and inspire others to get things done.

Key responsibilities include:

• Work closely with project sponsors, steering group and core team to be accountable for delivery of the programme project KPIs.
• Use a flexible and collaborative approach to set up, deliver and mobilise projects ensuring delivery of vision, aims and objectives.
• Ensure full project documentation, robust project initiation and effective project management and processes ensuring key activity is on track.
• Quickly build detailed project and workstream plans on our project management tool (Asana), ensuring clear roles and responsibilities and supporting colleagues to use the tool effectively.
• Manage multi-department core team including consultants and agencies ensuring they are motivated and working well.
• Set up and implement processes and procedures for successful delivery.
• Support and work with all the workstream leads and deliver integrated plans across the service, focusing teams on what is most important for delivery to meet targets.
• Effectively manage internal and external project communications.
• Establish project documentation across initiation, planning, execution, monitoring and controlling, and closure

Essential knowledge, abilities, skills and experience include:

Project Management qualification or commensurate experience.

• Extensive project management experience in planning, documenting and managing complex project set-up and execution and monitoring performance through the project lifecycle.
• Significant working experience of successful project delivery through effective management of risks, costs, time and milestones.
• Ability to influence others, communicate effectively and build collaborative and productive relationships, internally and externally.
• Proven ability to interpret and transmit the needs of the technical and non-technical teams.
• Ability to solve issues quickly, efficiently and creatively.
• Self-starter who can take the initiative and shape project
• Impressive time management and organisational skills.
• Excellent writing and communication skills.

Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity. 

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. This fixed-term role is open to flexible working (school hours would be considered). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!

How to apply

Please apply via Charity Job with your CV and a cover letter of no more than 2 pages. Please include your notice period and earliest availability to start in your cover letter.

• Application opens: Friday 14 March  
• Application deadline: Monday 31 March, 10 AM. 
• First interview: Online - starting from Thursday 24 March 
• Second interview: In person - starting from Monday 31 March

Some tips for your application: 

• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.

• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above. 

• Keep your response clear – use bullet points and short paragraphs if that helps. It will help the recruitment team to focus on your answer.

• Don’t go over 2 pages on your covering letter.

• Please do not use AI tools like ChatGPT to produce your answers. We use software to check and your application will be rejected if you do.

We will shortlist for this role on a rolling basis, so encourage you to apply as soon as possible. 

Kinship reserves the right to close a recruitment campaign earlier than the advertised where we have received sufficient applications.  

Job Title: Marketing and Recruitment Administrator

Salary: £22,932 per annum salary (increasing to £24,730 in 18 months) + £750 per annum Homeworking Allowance)

Hours & Contract: 35 Hours per week - Permanent Role

Location: Homebased anywhere in UK with travel to meetings in the West Midlands required at least once a month

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.

As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults,  as well as our expanding Education and Health services. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.

In 2024 TACT became one of the top 5 charities to work for in the UK, placing 5th in the UK Best Companies Work For survey results , and a top 25 mid-sized company to work with across the whole of the UK.   97% of our people feel proud to work with TACT and think that TACT cares about their wellbeing, while 92% of our people would say they “ love working for TACT”.

This is an exciting opportunity to join the TACT Marketing and Communications team as a Marketing and Recruitment Administrator. You will play a key role in ensuring the smooth and efficient operation of the team, providing essential administrative and lead management support to help drive the recruitment of foster carers. Working closely with the Lead Management team, you will help convert fostering leads into qualified enquiries by ensuring accurate record-keeping, timely follow-ups, and excellent customer service.

Additionally, you will support fostering recruitment campaigns, coordinate marketing materials, and assist with event logistics. This role is ideal for a highly organised, adaptable, and proactive team player with strong communication and multitasking skills.

If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT, apply now.

Key Responsibilities

• Lead Management Support – Maintain records, update systems, send information packs, and ensure efficient handovers of fostering leads.
• Foster Carer Recruitment Activity – Support marketing campaigns, track recruitment activity, and coordinate marketing materials for local area teams.
• Event Coordination – Assist with the planning and logistics of foster carer recruitment events, community outreach initiatives, and promotional activities.
• Team Support – Provide general administrative support, manage inboxes, assist with financial administration, and contribute to reporting and data analysis.

About You

We are looking for someone with:

• Strong administrative experience, ideally within a social care or recruitment setting.
• Excellent organisational skills, with the ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with databases such as MS Dynamics and Charms.
• Strong communication skills, both written and verbal, with great attention to detail.
• A proactive and adaptable approach, with a positive and flexible attitude towards change.
• A commitment to equality, diversity, and inclusive working practices.

 TACT offer an excellent employee benefits package including:

• 31 days paid holiday plus 8 annual bank holidays.
• Progression to salary target rate upon completion of 18 months service.
• 45p per mile for business travel.
• Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
• Family friendly policies.
• Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
• Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
• An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
• Menopause Policy and free Menopause Clinician Appointments.
• Stakeholder Pension Scheme (salary sacrifice).
• Fantastic learning and development opportunities for all roles.

The Marketing and Recruitment Administrator may be homebased within England, Scotland or Wales but will be required to travel to face-to-face meetings in the West Midlands at least once a month and on other occasions for training and team wellbeing events.

A Standard clearance is required for this role and will be processed by TACT on your behalf.

Closing Date: Friday 28th March 2025

• Interview Date: Monday 7th April 2025 (via Microsoft Teams)

Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.

TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.

This Suicide Liaison Manager will manage a team of Suicide Liaison Workers, a CYP Counsellor and work with a team of volunteers who deliver support to adults, children and young people who are bereaved by suicide in Hampshire, Southampton, Portsmouth, and the Isle of Wight. The post holder will implement and monitor the day-to-day operations of the service in line with contractual obligations, ensuring grieving people can access a range of high-quality bereavement support and are informed about the services available to them.

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

Please be advised that if you do not hear from us by 14th April 2025, unfortunately on this occasion you have not been shortlisted. Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit. 

Criminal Record Checks:

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

 Applicants in England and Wales: DBS Code of Practice

 Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

Adoption & Foster Programmes Manager Freelancer (Dog Behaviour & Training Specialist) for ROLDA UK

Contract Type: Self-employed, permanent
Hours: Part-time (potential for full-time for the right candidate)
Salary: £28,000 per annum (pro-rata)
Location: Remote
Reporting To: CEO
Organisational Structure:
Works closely with Head of Fundraising (adoption success stories), Social Media Manager (social media promotion), and Adoption coordinator (shared dog allocation between the UK and Sweden).

About us
Thank you for your interest in our Adoption and Foster Programmes Manager role.
ROLDA (Romanian League in Defence of Animals) is a small but dedicated animal welfare charity committed to improving the lives of dogs, cats, and other animals in Romania and internationally. Since its establishment in 2006, ROLDA has been a beacon of hope for the millions of vulnerable stray animals in Romania—one of Europe’s economically poorest nations.
Our mission is to manage the homeless animal population, estimated to be in the millions, through six key areas of focus: rescue, rehabilitation, sheltering, sterilisation, rehoming, and education. Within our shelters—designed with inspiration from British kennel models and maintained to meet EU animal welfare standards—we can accommodate up to 700 stray
rescued animals at a time. Here, they receive full veterinary care, rehabilitation, and preparation for adoption.
Since 2006, we have helped over 80,000 animals, primarily dogs and cats, and have built two dedicated dog shelters and a facility for disabled and senior cats. In addition to our direct rescue and rehoming efforts, we provide financial support, primarily through small grants to other charities in Romania and approx 40 shelters in Ukraine. Our rehoming efforts primarily focus on Switzerland, Sweden, and the UK.
Beyond rescue and sheltering, ROLDA actively addresses the root cause of Romania’s homeless animal crisis through comprehensive neutering programmes and educational initiatives. 
We are proud of the work we do and remain committed to building a better future for Romania’s stray animals through rescue, rehabilitation, and long-term solutions.

Role Overview
We are seeking a dedicated Adoption & Foster Programmes Manager with expertise in dog behaviour and training to oversee and enhance our adoption and foster care initiatives. This role requires strong experience with stray dogs, excellent communication skills, and the ability to build relationships with adopters, foster carers, and behaviourists.

Key Responsibilities
Adoption Programme:

• Ensure smooth adoption processes by clearly communicating guidelines and expectations to adopters before the adoption is approved/dog is transported in the UK .
• Conduct pre- and post-adoption home checks in collaboration with volunteer organisations.
• Provide ongoing post-adoption support, answering queries and addressing concerns.
• Maintain regular communication with adopters to gather feedback and updates.
• Ensure dogs available for adoption are well-advertised.

Foster Programme Development:

• Create a structured and sustainable foster programme.
• Establish 1-3 reliable foster homes (to start with) for cases where adoptions fail.
• Develop a plan to expand the foster network over time.
• Determine the costs associated with the foster programme and identify potential funding sources to support it.

Dog Behaviour & Training Support:

• Provide training tips and behavioural guidance to adopters.
• Build and maintain relationships with 1-2 UK-based dog behaviourists
• Offer expert advice to adopters on handling behavioural challenges.

Communication & Relationship Management:

• Act as the key contact for adopters, providing timely advice and support in emergencies.
• Handle difficult situations with professionalism, ensuring positive representation of ROLDA.
• Gather and manage adopter feedback to improve the adoption process.

Required Skills & Experience

• Experience working with stray dogs, ideally having adopted or fostered strays personally.
• Strong knowledge of dog behaviour and training techniques.
• Ability to connect with and collaborate with professional dog behaviourists.
• Experience in managing or developing foster care programmes.
• Excellent communication skills, with the ability to explain processes clearly and support adopters effectively.
• Patience and professionalism when dealing with challenging situations.

Person Specification
Essential:

• Experience working with stray dogs, ideally having adopted or fostered strays personally.
• Strong knowledge of dog behaviour and training techniques.
• Ability to provide clear training advice and behavioural support to adopters.
• Experience in managing or developing foster care programmes.
• Excellent communication skills, with the ability to explain processes clearly and support adopters effectively.
• Patience and professionalism when dealing with challenging situations.
• Ability to work independently and proactively to improve the adoption and foster programs.
• Strong problem-solving skills and ability to handle sensitive situations with empathy.
• Good organisational and administrative skills, including record-keeping and follow-ups.
• A flexible approach to working, including occasional tasks outside core responsibilities.

Desirable:

• Previous experience in an adoption or fostering role within an animal welfare organisation.
• Established connections with professional dog behaviourists in the UK.
• Knowledge of fundraising and budgeting to support the foster programme.
• Experience using social media or online platforms for dog adoption promotion.
• Understanding of UK dog adoption regulations and requirements.
• Familiarity with home-check procedures and adoption screening.

Qualifications & Training
Essential:

• Professional experience in dog behaviour, training, or welfare (may be through hands-on work rather than formal education).
• Knowledge of animal welfare standards and best practices in adoption and fostering.
• Demonstrable experience working with dogs, particularly strays or rescue dogs.

Desirable:

• Formal qualification in dog behaviour, training, or animal welfare (e.g., Level 3 or higher qualification in Animal Care, Canine Behaviour, or similar).
• Certification from a recognised dog training or behaviour body (e.g., IMDT, APDT, IAABC, or ABTC-accredited course).
• Qualification or training in animal welfare legislation and home-checking procedures.
• First Aid for Dogs certification.
• Training in conflict resolution or customer service, especially in animal welfare contexts.

Additional Requirements & Flexibility

• The successful candidate must be willing to take on occasional tasks outside their core responsibilities as needed.
• The role requires adaptability as the adoption and foster programmes evolve.
•  Must be willing to travel as needed to support the charity’s adoption, foster, and rescue initiatives, as well as to collaborate with partner organisations.

Benefits

• Flexible work arrangements: To support your work-life balance, we offer flexible work hours and the option to work remotely.
• Meaningful work: Join a team dedicated to making a real difference to animals in need and see the direct impact of your efforts.
• Opportunities for leadership: Take on this leadership role and gain valuable experience and career growth opportunities.
• Inclusive culture: Be part of a diverse, inclusive team that values and respects all members.

How to Apply:

Before submit your CV with a cover letter outlining your relevant experience, please make sure that the essentials listed on Person Specification, Qualifications and Training are met. Thank you.

ROLDA is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Why Join Us?
This is a fantastic opportunity to make a meaningful impact on the lives of stray dogs, ensuring they find loving and well-prepared homes. If you are passionate about dog welfare and have the skills to manage adoption and foster programmes, we would love to hear from you.

At Birmingham Hospice, our teams are committed to improving the quality of life for people living with life-limiting conditions and supporting their families and loved ones during one of the most challenging periods they’ll ever face.

Within the ICT team, we aim to ensure that our organisation and our colleagues can work capably and efficiently. Our perfect colleague should have a wealth of knowledge spanning various technologies and ability to use these skills to track, troubleshoot and deliver five-star solutions, while meeting SLAs.

You'll be on the move—traveling across the city to shops, hospices, and homes to deliver hands-on, face-to-face IT support and therefore, this role requires flexibility, including occasional flexibility in working hours required to support some of our colleagues and work locations.

From managing field service tickets end-to-end, to optimising network and server maintenance, you'll ensure seamless tech operations. You'll collaborate with fellow professionals to refine troubleshooting processes, document key activities, and keep our systems running smoothly, and provide accurate insights and solutions to drive continuous improvement, growth and efficiencies in our service.

If you’re keen on the varied nature of the role, and if developing over time through our development resources and peer learning aligns with your own personal growth mindset, we’d love you to apply.

The following qualities/experience are essential:

· Advanced in-depth Windows 11 & Office 365 knowledge

· An independent, self-starter who consistently demonstrates a strong and productive work ethic, the utmost professionalism, and excellent communication skills.

· Demonstrable face to face and remote customer relationship skills and experience.

· Strong customer and delivery focus, with a desire to meet and exceed customer expectations.

· A highly collaborative and supportive approach and committed to teamwork at the highest level, to help others succeed, striving for achievements at personal, team and organisation levels.

· Capable of learning and adopting new skills and knowledge, and ability to pick up on technical and business challenges quickly.

· Desire to learn IT Infrastructure Domain knowledge/ expand current knowledge and expertise.

· Full, valid UK Driving Licence

To view the full job description for this role and to apply for this vacancy please visit our vacancies portal on our website.i

Join us at an exciting time in our journey to improve lives through the sport of boccia and help to lead development of the most inclusive sport in England.

To help us achieve our ambitions, we are looking to recruit a Business Support Manager, to join our small staff team and report to our Head of Operations.

As Business Support Manager, you will play a central part supporting the organisation and ensuring we offer great service and care to the boccia community.

We are looking for people who can make a positive contribution to our charity and use their experience and skills to support our work.

The ideal candidate will be passionate about making a real difference and bring new ideas for our processes and services.#

Key responsibilities for the role are

• To manage the business support services within Boccia England, using a customer focused approach to achieve its mission and vision.

• To ensure the operational effectiveness of all general administrative services, Boccia England Membership and digital services including Marketing and Communications.

About Boccia England

We are the national governing body (NGB) for boccia in England and a registered charity.

We have the responsibility to govern the sport of boccia, grow participation and benefit people’s lives, with these three things at the heart of our work.

Our work has a profound impact on improving the physical and emotional well-being of children and adults with disabilities. To see some examples of this in action please watch our videos by clicking these links Volunteering with Boccia England and Boccia Club.

We want to establish strong foundations by developing opportunities, growing our workforce, and running an effective organisation that can help improve the lives of more people, whatever their needs or backgrounds.

Further information about Boccia England can be found on our website.

Every hour, five lives are lost to sepsis in the UK, but at the UK Sepsis Trust, we’re dedicated to changing this. Through advocacy, education, and support, we raise awareness, improve patient outcomes, and drive systemic change.

Our Volunteers are vital in supporting our work – connecting with the communities that need us most,  and rallying supporters to expand our impact along with raising funds. We’re looking for a dynamic Volunteer Lead to manage and coordinate all our volunteer efforts.

This is a hands-on role for a passionate volunteer lead. You’ll work closely with our small but committed team, ambassadors, and volunteer network to raise the profile of sepsis and showcase our life-saving work.

Your Role: What You’ll Do

Volunteer Recruitment, Opportunities, Training and Support

- Recruit, manage, motivate and support volunteers in their various roles at the Trust

- Match volunteers to most suitable tasks based on their interests, skills and the needs of UKST

- Assess and support colleagues’ volunteering requirements with the Support, Corporate Partnership, Fundraising and Clinical teams

- Organise volunteer support for UKST led events e.g. London Marathon, Sepsis Savvy Walks, World Sepsis Day and Facebook challenges

- Generate imaginative and appropriate ‘DIY’ volunteering opportunities based on the delivery aims of UKST

- Work with the Marketing and Communications team to develop exciting initiatives to attract new volunteers

- Create and maintain resources to assist volunteers with their roles and tasks so they are well equipped to represent UKST in the community

- Organise and facilitate appropriate volunteer meetings and training sessions to develop the skills of our volunteers

Community Engagement and Relationship management

- Establish and develop relationships within community networks to help the UKST reach and work with new audiences and demographics which are less well served

- Work with NHS hospitals and Trusts on including volunteers in their sepsis awareness initiatives

- Support volunteers with Public and Patient Involvement (PPI) with a panel PPI volunteers

- Work with schools, universities and community clubs to create opportunities for volunteers to raise awareness

- Work with other departments to develop clear awareness ‘asks’ and tasks for volunteers to introduce into their local communities

Monitoring data, Policy and Admin

- Collect and monitor volunteering activity data and produce analysis and impact reports

- Manage and maintain volunteer information on CRM in compliance with GDPR guidelines

- Keep up to date with legislation and policy related to volunteering and make necessary modifications to accommodate any changes

- Perform other reasonable duties as required.

About You: What We’re Looking For

· Excellent organisation and communication skills

· Self-starter with a positive proactive approach

· Ability to work under own initiative and progress own work to deadlines

· Ability to effectively manage workload, problem solve and multi-task

· Strong interpersonal skills and the ability to deal with a diverse range of people and demands

· Ability to empathise with volunteers and understand their needs and motivations

· Capability to inspire and motivate others

· Administrative and IT skills, and an ability to maintain records and produce clear written and oral reports

· Managing contacts and relationships via a CRM

· A flexible and non-judgemental approach to people and work

· Understanding of and commitment to Equality, Diversity and Inclusion

· Proven track record of managing a network of volunteers in UK registered charity

· Coordinating and supporting projects and events requiring volunteers

· Managing sensitive information in a confidential manner

· Delivering projects to set guidelines

· Working across different sectors and developing links with other agencies and stakeholders

· Producing volunteering reports to capture impact, activity and inform future decisions

Why join us

· Be part of a purpose-driven organisation with a life-changing mission.

· Lead our passionate team of volunteers.

· Work in a collaborative, dynamic, and supportive environment.

· Enjoy flexible, remote working options. (This is a remote position with occasional travel expected to Birmingham/London and attend events

The Sales and Membership Officer will deliver vital support to ensure school libraries are at the heart of every school community. This role will play an important part in growing our membership and supporting the development of school libraries and all the benefits they bring, across the UK. We engage with educators across the school community, in order to advocate for effective school libraries and ultimately support the personal, social and academic development of children and young people. 

We need somebody who is confident, a natural, creative salesperson; with sales experience and a flair for persuasion. We are looking for somebody who cares about the customer and delivering incredible value; who is always thinking of how to innovate and reach new audiences, has a creative approach to problem solving, all while enhancing the value of SLA membership.

Duties include:

· Sell membership, services and events recruiting and retaining new members through strategic and innovative partnerships.

· To be a point of contact for our membership, managing queries and supporting members to make the most of the SLA.

· To respond promptly to inquiries from prospective members, members, executive officers, the public and other industry bodies.

· To undertake member market research.

· To maintain and update membership records and marketing databases

· Assist with the member renewal process, follow up on resignations, and compile reports and analysis on membership trends using the CRM system

· Assist in the creation and update of membership and marketing materials (such as: emails, new member welcome packs, membership directories, member listings, member questionnaires and brochures)

· To co-ordinate member recognition programmes (such as loyalty schemes and engagement scoring) 

· To maintain a calendar of recruitment and retention activities, key events, and meetings 

· To support SLA event administration working with the relevant team members

Working as part of a supportive and passionate team, you will be expected to plan work efficiently to meet the membership and training goals and objectives. To be successful in this role you should demonstrate:

· Experience of outstanding customer service

· Experience of sales and customer retention

· A good level of IT knowledge and skills

· Excellent communication skills

· Previous use of information/customer databases, content management systems, survey, and email tools

· Accuracy and attention to detail

· The ability to be able to work remotely (from home)

· A flexible approach with a willingness to adapt to changes

· An ability to work using your own initiative both independently and as a competent, effective team member

· An ability to work under pressure and prioritise work to meet deadlines

· Always treating others with courtesy, dignity, and respect

An interest and knowledge of libraries, school libraries and the education sector will be an advantage, as will experience of working with schools in an engagement and / or sales capacity.

The salary for this position is £26,000 for full time, 37 hours, and comes with a 6% employer pension contribution.

We are open to discussing job shares, flexible working, condensing hours or proposing an arrangement that we haven’t even thought of yet. This is a remote working role, with a monthly meeting in person at our current Head Office (Swindon) which you will be expected to attend, in addition to relevant member events. Working patterns can be negotiated.

We strongly encourage candidates of all different backgrounds and identities to apply, from all over the UK. Each new role provides us with an opportunity for us to bring in a different perspective and we are always eager to diversify our team. The SLA is committed to building an inclusive, supportive place, where you can do brilliant and rewarding work.

Why work for the School Library Association?

We are at the start of an exciting new period of growth in the history of the SLA, with a new CEO, coinciding with the opportunity to influence a new government. Plans to redevelop our offer are in progress, you will have the opportunity to influence new approaches and ways of working. We are a small, friendly team who support each other to deliver an excellent service to our members. Leave is 30 days including bank holidays and we have a flexi leave system in place for all members of staff. We offer free mental health support and counselling sessions and brilliant discounts with a variety of retailers including up to 40% off Vue cinema tickets through our HR partner.

About the School Library Association

The School Library Association has been representing the school library sector for more than eighty-five years, with membership to the Association thought of as essential to all those who work in and around school libraries. Membership to the SLA provides training, support in advocating with senior leadership teams, incredible discounts and collegiate support and networking opportunities for anybody working in and with school libraries.

How to apply

To apply please send your CV and a covering letter (no more than one page) detailing the experience you have in sales, customer service and communication that you can bring to this role, and how your skills and knowledge align with the job description.Deadline: 9am 31st March 2025. Please note we will be actively interviewing for this role and may close the recruitment early if a candidate is found.

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start. 

Together we can end domestic abuse. Forever. For everyone.

About the role

We are looking for a values-led, senior People professional to provide maternity cover for the role of our Senior People & Culture Manager. The successful postholder will be responsible for providing high quality generalist People & Culture services at SafeLives, in conjunction with a People & Culture Officer. The role will oversee the smooth running of key HR operations and will be instrumental in building a culture amongst our employees that reflects our values through the provision of excellent People support.

As part of a small, ambitious team you will provide a range of comprehensive, and customer orientated human resources services which support the implementation of SafeLives’ People & Culture strategy. You will be the lead operational HR professional, supported by the Director of People and Culture on strategic matters and a full- time People & Culture Officer on transactional matters, and access to external legal and HR consultancy support when needed. There will be a strong focus on supporting the embedding and development of our culture and behaviours; employee engagement; learning and development, and staff well-being across the organisation.

Hours: Full-time, 37.5 hours per week.

Contract: Fixed term, maternity vover for 9 months.

Location: Remote with occasional travel to London and Bristol offices.

Benefits

• 34 days' holiday incl. public holidays
• Flexible working e.g. compressed hours
• Cycle to work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Childcare vouchers
• Employee assistance programme
• Clinical supervision
• Holiday purchase scheme to buy up to an additional 5 days
• Enhanced family leave policies
• Enhanced sick pay
• Professional development fund
• Individual learning budget
• Restorative practice training
• Time off in lieu 

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: 9.00am on 3rd April 2025. 

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

Join Addiction Family Support

Addiction Family Support is a UK-based charity dedicated to supporting adults affected or bereaved by a loved one's harmful use of alcohol, drugs, or gambling.

The Role: Family Support Worker (Bereavement)

As a Family Support Worker at Addiction Family Support, you will provide crucial emotional and practical assistance to individuals bereaved by the loss of a loved one due to addiction. You will be responsible for delivering a range of services to provide support to people bereaved (and affected) by someone else’s harmful use of alcohol, drugs or gambling. Through both individual and group support, you will offer a compassionate and understanding presence, helping people navigate grief and loss in a safe and supportive environment.

Our service delivery takes place via several methods, including taking calls on our telephone Helpline, responding to emails through our email service and delivering the 5-Step Method intervention to individuals, couples and groups and facilitating group support via an online platform.

Working patterns are flexible to allow our services to run from 9am and 9pm 7 days a week. You may be expected to work on a rota basis, covering shifts during this period.

We would hope to be able to offer more hours per week in time when funding allows it.

You will need to be confident in your ability to provide support via a variety of remote and digital platforms, being able to respond to immediate requests for support. You will be an active and involved member of our team and contribute to all aspects of our work to help us achieve our strategic goals and work towards achieving our vision.

Responsibilities:

• Offer empathetic and non-judgmental emotional support to those affected by the bereavement of a loved one due to addiction (via a Helpline and adapted 5-Step Method).
• Provide information, literature, and resources to help individuals and groups manage grief and cope with their situations.
• Facilitate or co-facilitate bereavement support group meetings, creating a safe space for participants to share their experiences and provide mutual support.
• Respond to inquiries and offer structured emotional support through helplines or support groups, following guidelines and safeguarding practices.
• Maintain accurate and confidential records in line with GDPR and the charity’s policies.
• Ensure safeguarding concerns are addressed promptly and signpost individuals to additional services where appropriate.

Ongoing Support

As a Family Support Worker, you will have access to regular supervision and peer support, ensuring you feel confident and equipped in your role. Development opportunities are available to help you grow in your position and enhance the support you provide. 

Join Our Team of Change-Makers

Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.

Be Part of Something Special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an Award-Winning Journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

The deadline for submitting applications is 10.00am Friday 28 March 2025.

Interviews will be held Thursday 3 April 2025.

Smile Train is the world’s largest cleft-focused charity, providing free, life-changing treatment to children globally. This is a fantastic opportunity to lead and grow the charity’s legacy programme, building meaningful relationships with supporters who want to make a lasting impact.

Smile Train empowers local medical professionals to provide free cleft treatment in over 90 countries. Its sustainable model ensures children receive the care they need, now and in the future. Having already supported over 1.5 million surgeries, the charity is on a mission to help every child with a cleft – and this role is a key part of that journey.

This is the first full-time Legacy Manager role at Smile Train UK, offering the opportunity to shape and develop its legacy giving programme. You will be responsible for managing relationships with legacy pledgers, increasing awareness of legacy giving, and delivering impactful stewardship activities. This is a unique chance to build a legacy strategy that truly engages supporters and drives long-term growth.

You will be encouraged to be creative and have a relational focus, building meaningful, long-term connections with legacy pledgers.

The role will work alongside the Head of Individual Giving and have administrative support, with legacy administration handled externally.

As Legacy Manager, you will:

• Manage a portfolio of around 300 legacy pledgers, ensuring excellent stewardship
• Act as the first point of contact for all legacy enquiries, responding with sensitivity and professionalism
• Develop and deliver marketing and advertising campaigns to grow the pipeline of legacy supporters
• Organise 2-3 legacy events per year and oversee donor recognition activities
• Work closely with the Head of Individual Giving to shape a strong legacy strategy
• Liaise with Legacy Link, the external legacy administration service
• Maintain accurate records on Salesforce, ensuring high-quality data management and reporting

Ideal skills and experience:

• Significant experience in legacy fundraising, donor stewardship, or a similar role
• Proven ability to increase legacy pledges and deliver successful engagement activities
• Strong relationship management skills with the ability to engage high-value supporters
• A proactive, strategic thinker who is comfortable building a programme from the ground up
• Confident in marketing, events, and donor stewardship
• Experience using Salesforce or similar CRM systems is a plus

Employee benefits include:

• 25 days annual leave, plus bank holidays
• 5% employer pension contribution