Trust manager jobs in orpington, england

As our Befriending Service Coordinator, you will lead the further development and coordination of our befriending offer, working closely with volunteers and service users. Your work will help provide a supportive, connected service enabling those at risk of isolation to feel connected and engaged with others.

Our broader offer includes a range of services with tailored support through holistic understanding of those who seek our support. Please see our website for our range of services.

What you’ll do:

• Lead the delivery of our individually tailored befriending service, supporting clients to reconnect to community and reduce isolation.
• Work with the other teams to support your clients in accessing our wider services and support, including social activities.
• Build strong partnerships with local groups and services across health, social care and the voluntary sector.
• Use and support the team of existing befriending linked volunteers and develop further recruitment and training as needed.

Who you are:
You have experience working in older people services or the voluntary sector, and a deep understanding of the challenges faced by older people. You’re proactive, organised, and passionate about delivering person-centred support that makes a real difference.

Why join us?
You’ll be part of a small, caring team committed to practical, person-centred support for older people both through groups and as individuals. This is a unique chance to shape a growing service and improve the quality of life for older people in your community.

Closing date for applications: 30 June 2025 at 9am. Interview dates: week beginning 30 June 2025. 

Location: West London Welcome centre, Hammersmith, London 

Supervised by: West London Welcome Senior Caseworker 

Salary: £36,000 per annum (pro-rata)

Contracted working hours: Maternity Cover up to 12 months , 4 or 5 days a week - subject to extension

Start date: Flexible - starting on or before 3 September 2025

Staff benefits: Generous sick pay and annual leave, delicious free lunches, beautiful workplace with garden

Main purpose of role: To effectively support refugee, asylum-seeking and migrant members of the West London Welcome (WLW) community with casework and advice on a range of issues and work collaboratively with other staff and volunteers in our advice team.

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Job Description

Duties

• To provide advice and casework support within the WLW advice team to our community members on housing, benefits, asylum support, immigration, health, education, finances, and other issues.

• To keep track of the progress of our members’ cases and ensure that they receive ongoing and holistic support.

• To support our members to understand their rights and entitlements in the areas of housing, benefits, asylum support, immigration, health, education, finances, and other issues.

• To ensure that casework records are compliant with WLW policies and procedures.

General Duties

• Work collaboratively within the WLW advice team to develop the team’s shared skills and knowledge and provide each other with support.

• Help build positive, collaborative relationships with other local and national organisations supporting refugees, asylum-seeking people and migrants.

• To gather data to contribute to the monitoring, evaluation of and reporting on WLW’s work for fundraising, communications, advocacy and reports.

• To attend staff meetings.

• To support with operational and general needs of the charity and staff team, such as with Felix Project groceries delivery, occasional Gail’s collection, and generally helping when and where required when extra help is needed.

• To attend WLW community events and activities when required.

• To support and promote diversity and equality of treatment of our community at WLW.

Person Specification

Experience

• Essential: At least two years experience advising and performing casework on housing/homelessness and benefits and other related issues for people newly granted refugee status and others with the right to remain in the UK.

• Essential: Experienced in advising refugees, asylum-seeking people and migrants.

• Desirable: Immigration Advice Authority (IAA) Level 1 or Level 2 qualified in Asylum and Protection or Immigration.

• Essential: Up-to-date knowledge on one or more of the following issues: housing (particularly for refugees and asylum-seeking people), benefits, asylum support, immigration, community care, health, or related issues.

• Essential: Demonstrable commitment to migrant justice, anti-racism and equal opportunities for all.

• Desirable: Certificate in Generalist Advice work or equivalent qualification, or equivalent level of experience and skill. 

• Desirable: Lived experience of refuge or migration.

Skills

• Essential: Ability to build collaborative relationships with a wide range of people from diverse backgrounds, quickly establishing high levels of trust.

• Essential: Excellent oral and written communication and negotiation skills.

• Essential: Ability to communicate sensitively with vulnerable people.

• Essential: Effective time-management skills and ability to prioritise own workload.

• Essential: Ability to work flexibly and adapt easily to quickly-changing and challenging situations.

• Essential: Understanding of safeguarding and Equality and Diversity, and ability to challenge discriminatory behaviour.

• Desirable: Able to speak a language other than English that is widely spoken by refugee and asylum-seeking communities in London, such as Farsi, Arabic, Spanish, Tigrinya or Amharic.

Personal attributes

• Essential: Energetic, compassionate and empathetic.

• Essential: Ability to work quickly and efficiently.

• Essential: Be an excellent, confident, friendly, and fluid communicator, with the ability to connect quickly with people with ease.

• Essential: Understanding of working within professional boundaries.

• Essential: Lives in London.

• Preferred: We would ideally like the post-holder to live within a West London borough, in order to easily perform on-site casework, but this is not required.

This is an exciting opportunity to steer Asylum Aid at an important time in its 30-year existence. As Executive Director you will be responsible for delivering on our strategy for impact. You will oversee our work to increase access to expert, trauma-informed legal representation to those in the asylum, trafficking and statelessness systems and lead our policy and strategic legal work to achieve systemic change that contributes towards our vision.

You will line manage the Director of Legal Casework to oversee the provision of supportive and enabling leadership to Asylum Aid caseworkers so that they can continue to deliver high quality expert advice in complex cases, while being supported in their professional development and wellbeing. You will also manage and develop the work of our welfare advice team within the Westminster Advice Services Partnership and beyond, and work collaboratively with colleagues in the sector to build capacity and increase our impact. 

The ideal candidate, who may be legally qualified, will have experience of leadership in the charity/NGO sector and a sound understanding of the asylum, human rights and trafficking processes in the UK and the legal frameworks which govern the protection of refugees, survivors of trafficking and stateless people, and of the role of law in achieving system change.

We are looking for someone who is strategically minded and passionate about providing supportive and inclusive leadership to our expert team. You will be committed to our objectives and to the role which expert legal representation plays in enabling people in need of protection in the UK to obtain it.

As is the nature of this sector, the role may be exposed to a high volume of traumatic and distressing material and, whilst they will be supported by the Helen Bamber Foundation Group CEO and surrounding team, the candidate should also be able to demonstrate knowledge of good self-care principles in an intense work environment and dissemination of those principles to junior members of the team.

Key Duties and Responsibilities

Leadership and strategy

·Be responsible, with the support of the Helen Bamber Foundation Group CEO, for the development, implementation and monitoring of Asylum Aid’s organisational strategy

·Provide leadership and strategic direction at Asylum Aid in accordance with its aims and objectives, with the support of the Director of Legal Casework

·Act as external spokesperson for Asylum Aid, maintaining and strengthening Asylum Aid’s position as a leader in the refugee rights, statelessness and legal aid sectors;

·Work collaboratively with others in the sector to promote and strengthen Asylum Aid’s work, identify and establish potential partnerships, with the support of the Director of Legal Casework;

·Work collaboratively with the Helen Bamber Foundation Group CEO and Executive Leadership team to drive the implementation of the Group strategic framework;

·Ensure that all reporting and monitoring requirements are met to support fundraising, contract compliance and monitoring strategic impact;

·Support the cross collaboration of the Asylum Aid team with the Helen Bamber Foundation team and play an active part in the management of the Helen Bamber Foundation Group.

Governance  

·Act as the Data Protection Supervisor with responsibility for data protection and cyber security within Asylum Aid

·Together with the Helen Bamber Foundation Group CEO and designated safeguarding leads, be responsible for child and adult safeguarding within Asylum Aid

·In collaboration with the Director of Legal Casework, ensure compliance by Asylum Aid with all legal and regulatory obligations, including the Legal Aid Agency contract, the Immigration Advice Authority and Solicitors Regulation Authority;

·Lead on the preparation and presentation of quarterly reports on Asylum Aid’s activities, strategy and risks to the Asylum Aid Board, the Finance and Fundraising Committee and the People and Governance Committee;

·Lead on the preparation of the Trustees’ annual report and ensure that monitoring and evaluation systems are adequate to enable reporting on Asylum Aid’s activities and impact.

Management and Supervision 

·Responsible for line management of the Director of Legal Casework and Welfare Advice service coordinator, and other team supervisors as required;

·Together with the Group Director of People, responsible for Human Resources and implementation of the People Strategy within Asylum Aid, including development and implementation of HR policies and procedures;

·Together with the Director of Legal Casework and team supervisors, drive the effective management and supervision of the Asylum Aid team and ensure that they comply with relevant professional standards and accreditation;

·Foster a supportive and inclusive team culture at Asylum Aid in which each member feels valued and supported to develop professionally and to perform to the best of their ability;

·Ensure the team’s well-being and that self-care practices are established and work in tandem with the Director of Legal Casework and supervisors to ensure trauma-informed ways of working.

Policy & Strategic Legal Work

·Together with the Group Director of Policy, identify policy priorities and coordinate the preparation of evidence and briefings drawing on Asylum Aid’s experience and expertise to influence system change;

·Build and maintain relationships and partnerships with sector colleagues to support joint strategic engagement including policy advocacy and strategic legal work;

·Work closely with the Director of Legal Casework and team supervisors to drive changes in the UK asylum, trafficking and statelessness systems through strategic legal work.

Finance & Fundraising

·Work closely with the CEO and the Helen Bamber Foundation Group Finance Team to set and manage budget(s) and general financial matters for Asylum Aid

·Together with the Director of Legal Casework and the Group Finance Team, establish systems for monitoring legal aid Work In Progress and billing, and securing casework income including legal aid, and inter partes income from judicial review cases;

·Work closely with the Helen Bamber Foundation Group Fundraising and Communications Team to secure funding for Asylum Aid from a range of sources including trusts and foundations, corporate philanthropy and major donors;

·Ensure that Legal Aid and other income is maximised, and targets are achieved.

Other duties

·Manage the recruitment and supervision of volunteers where necessary in collaboration with the Helen Bamber Foundation Group Volunteers Coordinator;

·Support the Helen Bamber Foundation Group Facilities team to ensure the smooth running of the office and that the facilities meet the needs of Asylum Aid;

·Work outside normal office hours as required and travel in order to carry out the responsibilities of the post.

·To undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post.

Essential Experience, Skills and Knowledge

•Experience of running a small to medium sized charity/legal NGO and/or legal department within the NGO sector (or other equivalent senior management role);

•Demonstrable experience of managing and leading a successful team and the ability to manage a growing team with mixed roles from team supervisors to administrative support staff, working co-operatively with colleagues to maintain transparency and effective working relationships within the team;

•Strong communication skills, with the ability to communicate effectively with people from a wide range of backgrounds

•Strong understanding of good governance including legal, regulatory and financial responsibilities;

•Ability to work with a range of stakeholders from trustees to external partners;

•Experience of leading and/or participating in organisational strategic planning;

·Experience of legal policy work within the human rights field and /or of strategic litigation, whether as an NGO claimant or legal representative;

•Experience of managing diverse funding sources and setting and implementing budgets;

•Experience of working in a service delivery partnership with other organisations;

•Experience of fundraising, especially grants from trusts and foundations;

•Sound working knowledge of the law and policy as it relates to immigration,  asylum, human rights and modern slavery/trafficking;

•Demonstrable understanding of the asylum and human rights sector in the UK;

•An understanding of the barriers migrants, refugees, and asylum seekers face regarding access to legal advice, reasons why they may become destitute and why this makes it more difficult to access advice and support; and

•The passion for working empathetically and supportively with migrants, refugees, stateless people and asylum seekers.

Desirable Experience

·Experience of managing the delivery of frontline casework with people in the asylum or trafficking systems

·Experience of tendering for and delivering publicly funded contracts e.g. LAA or local authority funding;

·Working knowledge of Legal Aid Agency contracts, including the delivery of casework and billing under a legal aid contract in the immigration and asylum category and/or the public law category;

How to apply 

The first stage is to complete on our online application form on our website by 9am on 23 June 2025.

The website form will ask you to:

1.Upload a short covering letter. Please tell us why the position appeals to you, and how your relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.

2.Upload your current CV

3.Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional, and this information will not be available to members of the selection panel.

For an informal conversation about the post before applying, please contact Alison Pickup, the current Executive Director.

Selection Process

We anticipate that we will invite candidates to an initial online interview on Wednesday 3rd July 2025, followed by shortlisted candidates attending in-person interviews at our office in Old Street on Wednesday 9 July 2025.

We regret that we can only respond to applicants who make it to the interview stage.

We offer a guaranteed initial interview for refugees, stateless people and others with lived experience of forced migration, provided that they meet at least 50% of the essential criteria.

Eligibility

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to a basic DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.

EQUITY, DIVERSITY AND INCLUSION

Our commitment to principles of equity, diversity and inclusion is an integral part of our approach to our clients, our volunteers and our staff, and we are an equal opportunities and Living Wage employer.

We are committed to attracting and recruiting diverse candidates because we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in.

We genuinely welcome and encourage applications from candidates from a range of backgrounds, especially people of colour, people with disabilities, people from low socio-economic backgrounds, refugees, stateless people and others with lived experience of forced migration or trauma and of the housing and welfare system, who are under-represented in our organisation.

We recognise and value the role of lived experience in meeting the needs of our clients and acknowledge the under-representation of people with lived experience of forced migration and statelessness in the advice sector. We value experience gained overseas as well as in the UK.

We are also proud to be a member of the Experts by Experience Employment Network which aims to increase representation of people with lived experience in the charitable sector.

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network and access other information and resources which may help in preparing your job application.

Please complete the form on their website to request support and they will confirm if they can match you with a mentor to support your application.

Trauma Treatment International (TTI) is a registered charity in the UK. Our focus and expertise is in providing evidence-based psychological treatment and support to victims of collective violence around the world. As well as providing treatment for victims directly, we work with organisations and communities to manage, mitigate and prevent trauma. 

This is a highly rewarding role and an exciting opportunity to join and lead our small, yet experienced and impactful team. The role offers the platform to work creatively and flexibly internationally, network with fantastic organisations and help to influence, shape and sustain TTI’s strategy and activities in this pivotal time in the organisation’s development.

Description

 Key Areas of  Responsibility

Clinical strategy and plans for growth

• Have responsibility for the strategic development of TTI’s clinical team, clinical delivery and clinical outcomes, to meet TTI’s ambitious and transformational Strategy 2025-2030.
• Provide clinical leadership to the development of TTI’s strategic vision and annual delivery planning, models of service delivery, standards and clinical governance.
• Support and enable partners, service users and especially those with lived experience to inform TTI’s clinical service design, delivery and evaluation and to engage in communications and research activities in a way that is psychologically safe and follows principles of trauma-informed practice.
• Manage TTI’s clinical capacity and skills, and oversee the growth and development of the team, including recruiting, supervising and managing workload/ assignment of internal staff, associates and external multi-disciplinary team to ensure the organisation’s ability to meet service demand.
• Develop and implement strategies to actively promote diversity in the clinical team and champion culturally sensitive approaches to trauma treatment through research, partnerships and new projects.
• Liaise directly and regularly with TTI’s Trustee with responsibility for clinical oversight, and provide regular reports to the Board of Trustees to support strategic decision-making and risk oversight.
• Oversee the smooth running and effectiveness of specialist clinical advisory groups (clinical advisory groups, research advisory groups and project advisory groups) for TTI that meet the strategic requirements of the organisation and build the evidence base, engage experts and build the reputation and scope of TTI’s work with professionals, networks and sectors in the UK and internationally.
• Take a lead in developing clinical research opportunities, identify opportunities to develop Quality Improvement Projects and disseminate learning internally and externally in collaboration with the communications team.
• Build relationships with Clinical Leads in organisations with shared aims, to build TTI’s relationships and opportunities for partnership and project working.
• Lead the design of internal wellbeing policies and activities and embed trauma-informed knowledge and skills across the organisation, including with clinical and non-clinical staff and trustees.

Delivery of Clinical Services

• Drive TTI’s clinical delivery, in line with TTI’s overarching strategic objectives, including setting long-term and annual objectives and KPIs, within the context of clinical evidence- based best practice, trauma informed principles, participation of those with lived experience and budgetary, donor and risk-management requirements.
• Oversee the development and implementation of TTI’s clinical treatment pathways for survivors of torture, trafficking, slavery and violent conflict or those affected by vicarious trauma or burnout through their work in human rights, including:
  • up to date and evidence based clinical pathways for the main clinical presentations we see at TTI
  • robust assessment, formulation, treatment and ending processes
  •  robust partnership agreements with organisations referring people to TTI for clinical treatment.
• Develop and refine TTI’s clinical services in response to community needs and local/global events, in line with TTI’s strategy, including for working in international communities affected by violent conflict.
• Maintain an appropriate clinical caseload.
• Deliver services to TTI’s organisational clients, (including organisational reviews, trauma training, 1:1 professional consultations, critical incident support), especially to pilot, test and quality control these aspects of TTI’s delivery.
• Support gaps in clinical team capacity as required to ensure smooth running of delivery and excellence of service to our individual and organisational clients.
• Support internal processes led by the fundraising team to design new projects and develop grant applications in order to grow the reach and impact of TTI’s work.
• Support the development of international projects and partnerships and oversee the safe delivery of international work, whether in person or online, in collaboration with the Projects and Partnerships Lead.
• Attend conferences and networks of psychologists in order to learn and embed TTI’s clinical reputation and access to learning and dissemination.

Quality Assurance and Evaluation

• Deliver an evidence-based and continuous evaluation culture and promote internal reflection and learning.
• Maintain and further develop a robust framework for quality assurance and evaluation of TTI’s clinical activities, including engagement of clients, service users and those with lived experience.
• Oversee the consistent use of evidence based clinical measures and ensure robust processes to monitor, evaluate, learn and report on the quality and impact of TTI’s clinical activities and outcomes.
• Support the transition of TTI’s clinical team and associates onto client management software,  with a focus on good data, confidentiality and consistency of adoption.
• Ensure that all systems and processes for storing, managing and reporting on clinical/client data provide robust confidentiality, security and meet TTI’s policies and legal frameworks including Data Protection Act 1998, Caldicott principles.
• Provide regular, timely and accurate data on TTI’s clinical activities and outcomes, to contribute to reports for donors, communications campaigns and annual impact reports and as required throughout the calendar year.
• Provide quarterly performance reports to the CEO and Clinical Trustee on clinical performance, based on clinical data and input from the clinical team and attend Board meetings as requested to report on clinical delivery.
• Oversee TTI’s processes for gathering and responding to feedback from clients and service users, and manage formal and informal complaints relating to the delivery of clinical delivery with the CEO.

Clinical Risk and Safeguarding

• Hold delegated authority from the Board for TTI’s clinical risk management, including engagement in TTI’s Risk-Management Sub-Committee, driving implementation of risk-management and mitigation actions relating to clinical delivery and leading TTI’s monthly internal QSP meetings.
• Feed into internal annual policy review processes, as they relate to clinical delivery, risk management and compliance with clinical duties and trauma-informed practice.
• Be the Safeguarding Lead for TTI, escalating to the Senior Safeguarding Leads as required and ensure processes are in place to meet TTI’s Safeguarding Policy and procedures within the clinical team and associates.

People Management

• Line manage and supervise senior clinical staff and provide support in their duties to manage and supervise their direct reports.
• Notice and respond appropriately to any performance management issues.
• Organise CPD opportunities for internal staff and associates. Oversee the Head of Treatment Services in delivering peer support for internal staff and associates. Update staff of any relevant changes in professional guidance.  
• Support the wellbeing of the clinical team and embed a culture of self-care, trauma-informed practice and delivery excellence.
• Take up monthly external supervision provided by TTI.
• Identify skills gaps and strategies to fill these across the clinical function, within budgetary constraints and maximising access to and sharing of internal knowledge and expertise.
• Maintain up to date knowledge of requirements, guidelines and best practice from clinical governing bodies.

General

• Provide clinical input into communications materials and content in line with TTI’s Communications Strategy as required by the communications and marketing teams.
• Compliance with organisational policies and practices, and attendance at mandatory training.
• Any other appropriate duties as required by the organisation.

Personal Specification

 Essential Criteria

• HCPC registered psychologist who has completed Post Graduate doctoral level training in counselling or clinical psychology.
• Minimum 5 years post registration experience working within mental health services.
• Managerial and leadership experience
• Clinical experience across the life span of individuals
• Up to date knowledge and experience of working with clients with PTSD, complex PTSD, survivors of human rights abuses, such as torture, and/or war related trauma and/or asylum seekers.
• Training in at least two UK NICE guidelines evidence based treatment for PTSD.
• Significant experience of psychological assessment and treatment of clients across a range of settings (could include one or more of NHS, voluntary sector, international humanitarian, community-based, inpatient, field hospital, disaster response etc).
• Experience of developing and delivering training online and in person.
• Knowledge of risk management, safeguarding
• An understanding of the complexities of experience of those surviving torture, trafficking and slavery, persecution and violent conflict
• Understanding of workforce exposure to trauma or traumatic material and experience in staff support
• Evidence of post qualification development
• Training and supervisory experience
• Project management experience
• Ability to manage, motivate, support, develop and lead an online team and promote safe remote working
• A degree of financial awareness with an appreciation of the need to balance the provision of quality care against a budget
• Knowledge of appropriate standards and external regulatory bodies, such as the Care Quality Commission.

Desirable Criteria

• Experience of crisis response work
• Knowledge of languages or cultures of those we seek to support
• Lived experience of the issues reflected in TTI’s mission and aims
• Working knowledge of relevant Mental Health, Asylum, Employment and Health & Safety Legislation (e.g. Human Rights Act 1998, Immigration and Asylum Act 1999, Mental Health Act 1983 and Mental Incapacity Act 2005) 
• Experience of working in the charity sector or international development sector in the UK or internationally
• Experience in facilitating critical incident response sessions and reflective practice

Qualifications

• Doctorate in Clinical Psychology (DClinPsy)
• Doctorate in Counselling Psychology (DPsyc)

WHAT WE CAN OFFER YOU:

• 33 days annual leave, pro rata to reflect contractual hours (including bank holidays and 3 mandatory days over the Christmas period)
• 3% Employer Pension contribution
• Commitment to staff wellbeing as a trauma informed organisation
• Commitment to personal and professional development
• Flexible working to fit your personal circumstances
• Opportunity to lead the organisation’s clinical development and make your mark as the organisation grows

Location: Homebased in the East Region 

Essex · Hertfordshire · Central Bedfordshire · Cambridgeshire · Suffolk · Norfolk

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensuring that the beneficiary journey is at the centre of the Service.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.

Whilst the post is homebased, to be eligible for this role you are required to live in the East of England region in Norfolk, Suffolk, Cambridgeshire, Bedfordshire, Hertfordshire, or Essex. There will be occasional travel around the East of England Region, and you will be required to travel for quarterly face to face team meetings.

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the five SSAFA branches in the East of England, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a team of six, which includes the Regional Casework Manager to whom this role reports.

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability or mobility. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, email and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the East of England would be valuable.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Recently unsuccessful candidates need not reapply

Closing date: Midnight of 22 June 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: Week commencing 30 June 2025.

As part of the selection process, you will be required to complete an assessment.

This newly created Fundraising Lead position will play a vital role in helping to deliver Flynne's Barn's core work; secure the financial standing of the charity; and develop exciting, forward-thinking projects. 

You will be a self-starting, results-driven fundraiser who is comfortable working independently as well as collaboratively in a small team. You’ll thrive in a dynamic environment, and are motivated by the opportunities to help shape an organisation's future and make a real and positive difference to young people facing the challenges of a cancer diagnosis.

This is a fundraising role that offers both creativity and structure, relationship-building and strategic thinking — perfect for someone who loves making things happen and wants their work to really matter. This is a remote role with the need to visit Flynne’s Barn’s Lake District centre on an occasional basis. 

As an initial part time role, this will be ideally suited to a consultancy contract.

TO APPLY - Please use the Apply Now button to upload a CV and Cover Letter to the CharityJob portal by 9am UK time on 23 June 2025.

We welcome and encourage applications from people from all backgrounds, including those from minoritised groups that are underrepresented in the workplace.

Flynne’s Barn is a charity supporting young people living with cancer. We offer residential stays in the Lake District, bringing young people with a shared experience of cancer together to build community. During a stay we offer a range of outdoor and creative activities. We aim to provide the space for young visitors to relax, find friendship and to build confidence in a safe, supportive context. We also provide an online/telephone counselling service for young people and their families.

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.

Whilst the post is homebased, to be eligible for this role you are required to live in the North East England or Yorkshire region, which includes North, South, East and West Yorkshire, Teesside, County Durham, Tyne & Wear and Northumberland. There will be occasional travel around these areas, and you may be required to travel at short notice for face-to-face meetings.

About the team

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the Northeast and Yorkshire, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a team 8, which includes a Regional Casework Manager and a Regional Manager for Casework and Community Engagement.

About you

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing, benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the Northeast and Yorkshire would be valuable.

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: Midnight on Monday 23 June 2025.

Interviews: 30 June 2025

We are looking for a committed individual with strong experience of working with vulnerable women to provide essential, tailored casework support for residents living in Ella’s’ safe house accommodation. You’ll need to be caring and professional, passionate about the vision and mission of Ella’s, and able to maintain and develop strong partnerships with other community organisations and groups, both locally within boroughs and London-wide. The ideal candidate will be welcomed into a small but dynamic organisation, supporting and empowering women to recover from the trauma they’ve been through, and build lives that are safe and free.

Special conditions
● You will be asked to provide a basic DBS check.
● Due to the nature of this work, this role is for women only.
● The postholder is expected to take part in the out of hours on-call service.
● Ability and willingness to work flexibly, and at other Ella’s locations.

Two reasons why you should join Ella’s
1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
2. You will work in a great place: We are a passionate, growing organisation. Of our staff, 100% say they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another.

Job description 

The purpose of this role is to provide essential, tailored casework support for residents living in Ella’s’ safe house accommodation. The main responsibilities of this role are:

● Provide one-to-one support for safe house residents This includes ensuring that survivors understand their rights and that these are met, coaching survivors to identify and work towards their personal goals, supporting survivors to access appropriate services/treatment providers and ultimately be supported into independence.
● Manage social work students, placements and interns.
● Maintain and develop borough related relationships.

We are looking for a passionate individual who has strong experience of working with vulnerable women, is aligned with the vision and mission of Ella’s and can maintain and develop strong partnerships with other community organisations and groups, both locally within boroughs and London-wide. The ideal candidate will be welcomed into a small but dynamic organisation, supporting and empowering women to recover from the trauma they’ve been through, and build lives that are safe and free. The role also offers opportunities to contribute to the direction and vision of Ella’s.

Key tasks
Casework provision
● Provide high quality casework support to residents (housing, financial, legal, mental health, and physical wellbeing support)
● Support survivor empowerment to speak out and self-advocate
● Carry out regular risk assessment with survivors and respond to any safeguarding concerns as per Ella’s’ safeguarding procedures
● Provide day-to-day support and build trusting relationships with the service users
● Be sensitive to the rapidly changing emotional and physical needs of the service users and respond accordingly
● Manage all paperwork, processing any personal data in accordance with Ella’s’ policies and procedures
● Ensure casenote records are recorded within 24 hours of each service user contact using Ella’s’ case management system
● Assist service users with administrative tasks as required: reaching out to supporting agencies, booking appointments, form-filling, and attending appointments
● Assume an advocacy role during external appointments, if required
● Assist in writing covering letters and support letters to compliment service users’ application forms, advocate for the service user in specific needs, or to keep other organisations updated as required
● Research the requirements for benefit applications and assisting service users to complete (as required)
● Liaise effectively with other agencies involved in the care or support of service users to ensure their needs are sufficiently met
● Manage referrals and new intakes
● Help create survivor led support plans
● Work collaboratively with other accommodation caseworkers
● Encourage and supporting survivors to attend sessions and activities inside and outside of Ella's

Volunteer coordination
● Oversee social work students and/or interns placed within the safe house, with support from the service manager
● Ensure relevant policies and procedures are upheld by self, all volunteers and visitors who come into contact with survivors
● Adhere to and ensure all students and interns have a good knowledge of Ella’s’ casework management forms and recording systems and oversee the consistent use of these
● Provide regular supervision to students and interns Safeguarding, and health and safety
● Work in collaboration with the Safehousee and Facilities Manager
● Ensure all major incidents, accidents, safeguarding concerns or potential hazards are managed, reported and recorded according to Ella’s’ policies and procedures
● Participate in the identification and assessment of risks and implement agreed working procedures to minimise their impact; writing risk assessments as required
● Promote awareness of health and safety amongst service users, including those who use emergency/on call systems, fire prevention and control systems as necessary
● Ensure the location confidentiality of Ella’s’ premises to protect survivors and safeguard staff and volunteers
● Participate in any relevant Safeguarding training and keep up to date with any changes to Ella’s’ safeguarding policies and procedures

Accommodation and risk management
● Run regular house meetings and house outings for residents
● Support residents with housing benefit and service charges
● Manage all paperwork in the premises, processing any personal data in accordance with Ella’s’ Data Protection Policy and procedures
● Handle emergency situations calmly and professionally
● Ensure all safety and security procedures are followed to keep self and others safe
● Maintain a safe and secure working environment
● Ensure the location confidentiality of Ella’s’ premises to protect survivors and safeguard staff and volunteers

Other/general duties
● Develop strategic partnerships with local agencies working within the Violence Against Women and Girls sector and other local organisations or businesses that could enrich the work of Ella’s
● Take part in the out of hours on-call service
● Attend any training required for the role, keeping up to date with any developments and changes within the sector
● Represent the work at Ella’s with integrity at all times
● Adhere to all of Ella's policies and procedures at all times
● Be an active member of the organisation, attending any team meetings that are required and contribute to Ella's’ strategic goals and input into its direction of growth
● Attend monthly supervision with the service manager and keep in regular contact
● Manage all paperwork, processing any personal data in accordance with Ella’s’ policies and procedures
● Support Ella’s’ fundraising and external communications by assisting with the gathering of stories, data and so on
● Complete any other duties as directed by the service manager which are within the scope of the role

See attachments for Person Specification and how to apply

The post holder will work within our team of specialist welfare benefits advisers, as a specialist welfare benefits adviser providing information, advice, and guidance to clients in our Macmillan-funded Welfare Benefits Project, providing a welfare rights advice service to people affected by cancer to maximise their income.

Scope of role

The post holder will undertake casework, assisting clients to access their entitlements to welfare benefits and other sources of financial help. Advice will be delivered through a range of channels, including face-to-face, telephone, email, and other means, provide Welfare Benefits advice and information to people living with cancer and their families.

Responsibilities and Accountabilities

Case work

• Provide a full welfare benefits casework service for people affected by cancer. This includes disability benefits and other sources of financial support, such as grants and help with health and travel costs.

Welfare Benefit Appeals

• Assist clients to prepare for benefits appeals, research, and the draft was written legal submissions, and provide representation at tribunals as required.

Outreach

• Alongside other team members provide advice sessions through outreach, including at hospitals - currently St Bartholomews, Homerton, Royal London, Newham, and Whipps Cross; and at Toynbee Hall through telephone, email, and any other channel

Targets

• Meet targets as set with the line manager, which will change regularly depending on the needs of the services.

Quality Standard

• Ensure consistent quality assured advice, to AQS standard, monitored by checking casework and observations
• Maintain thorough and detailed case records for continuity of casework, information retrieval, statistical monitoring, and report preparation
• Use all relevant case management systems, such as Advice Pro, as well as Microsoft Office applications, for statistical recording, record keeping, and document production. Ensure all work conforms to Toynbee Hall’s systems and procedures.
• Along with the rest of the team ensure stocks of leaflets, posters, and stationary, are ordered from suppliers and distributed to outreach locations
• Gather statistics and feedback to monitor and evaluate the service, providing reports as required to the steering group, funders, and partners.

Social Policy

• Support Macmillan Toynbee Hall Welfare Rights Advice Service’s social policy work by providing case studies and feedback on issues of concern to people affected by cancer; including attending internal and appropriate external meetings, and identifying and acting upon social policy issues

Essential Criteria:

• Strong interpersonal skills
• Recent Welfare Benefits advice work experience, particularly in the areas of health and disability, with at least one year’s specialist welfare benefits casework experience.
• Ability to write detailed accurate case records and drafts, letters reports, and statements in plain English.
• Recent experiences of working in a performance-driven environment and evidence of meeting targets set.
• An ordered and disciplined approach to managing a challenging caseload, meeting targets; planning and prioritising work in the face of competing demands on your time.
• Strong interpersonal skills and experience working with clients suffering from health problems in a professional but empathetic manner, and the ability to respond sensitively to clients.
• An understanding of the issues facing people affected by long-term illness and disability, including cancer.
• Ability to research, understand and explain complex information both orally and in writing.
• Good knowledge of IT including familiarity with Microsoft Office applications, e.g. Word, Outlook, or equivalents, and case management systems.
• Knowledge of or willingness to gain an understanding of Macmillan Cancer Support’s services and policies relevant to people affected by cancer.
• An ordered approach to casework and an ability and willingness to follow set procedures concerning casework and file management etc.
• Ability and willingness to support volunteer advisers.
• Numeracy to the levels required in the tasks.
• Alignment with Toynbee Hall’s mission and strategy
• Alignment and willingness to work in line to our values:
  - Inclusive - open-minded, transparent, convening and collaborative; seeking fresh and alternative perspectives.
  - Courageous – principled, ambitious and acting with integrity.
  - Empowering – shifting power, sharing our knowledge, enabling people to take action for themselves
• An understanding of safeguarding and willingness to develop understanding further

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

£61,500 - £76,900 pa + generous benefits

Full time (flexible working options available)

Permanent 

Farringdon, London/Home-based

Closing Date: 25 June 2025

Ref 7045

Save the Children UK has an exciting opportunity for a collaborative and influential individual with strong experience in embedding equity and inclusion into organisational culture, processes and systems to join us as our Diversity, Equity and Inclusion (DEI) Partner. In this pivotal role, you'll support and enable transformational change that builds inclusion, belonging, and equity across SCUK.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Diversity, Equity and Inclusion (DEI) Partner, you will play a central role in building the DEI capacity and capability of SCUK. You will collaborate with colleagues at all levels to embed DEI in our culture, ways of working, and systems – helping to create a more inclusive, agile, and human-centric organisation. You'll work closely with teams across Organisational Effectiveness, senior leaders, staff networks, and multidisciplinary project teams, with a strong emphasis on learning, iteration, and impact.

In this role, you will: 

• Design and deliver impactful DEI initiatives and interventions aligned to organisational priorities, measuring outcomes to ensure continuous improvement.

• Coach and support leaders and teams in inclusive leadership, mindset shifts and behavioural change, enabling transformation through reflection and accountability.

• Facilitate learning spaces and communities of practice to strengthen DEI knowledge, connection and shared understanding across the organisation.

• Collaborate with colleagues to embed DEI into organisational policies, leadership programmes, mandatory training, and team development efforts.

• Use qualitative and quantitative data and insights to identify DEI challenges and opportunities, shape actions and track progress.

• Contribute to broader organisational change initiatives, supporting agile cross-functional teams to integrate DEI approaches into their work.

About you

To be successful, it is important that you have:

• Knowledge of intersectional systemic oppression and its manifestation in organisational systems, culture and behaviours.

• Experience embedding DEI principles into policies, practices, and culture change programmes, ideally using agile and design thinking methodologies.

• Excellent facilitation, coaching and influencing skills, with the ability to build trust and collaborate with a wide range of stakeholders.

• Strong communication and storytelling skills, with the ability to translate complex DEI concepts into accessible insights and actions.

• Proven ability to work in ambiguity and emergence, with an adaptive, reflective and learning-oriented approach.

• Commitment to Save the Children's vision, mission and values.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.

• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Trees for Cities is the only national charity dedicated to improve lives by planting, protecting and promoting urban trees. We do this by working closely with communities, landowners, partners and funders to deliver transformational change in towns and cities across the UK and overseas. We plant trees in schools, streets, estates, parks and open spaces to create nature-rich urban woodland, hedgerows, orchards, avenues and playgrounds.

Benefitting people and the environment lies at the heart of what we do and this role comes at an exciting time for our organisation. As we enter a critical decade for environmental action, we’re looking for a strategic, ambitious, and collaborative Head of Corporate Fundraising to lead our corporate partnerships programme and secure the vital income needed to power our mission.

This is a unique opportunity to join a passionate, high-performing team at a pivotal moment. With our current strategy, The Turn of Trees (2022–25), coming to a close, and a bold new plan launching later this year, we’re scaling our efforts to drive a movement for tree equity—a future where everyone can enjoy the benefits of trees, no matter where they live. We already work with a range of leading businesses and foundations including BUPA Foundation, CBRE, and Bauer Media, and are seeking a leader who can deepen these partnerships while unlocking ambitious new opportunities.

As Head of Corporate Fundraising, you’ll help shape a bold and proactive fundraising approach, and personally drive high-value partnerships of £100,000+. You’ll combine strategic vision with hands-on leadership—crafting compelling propositions, nurturing long-term collaborations, and ensuring excellence in delivery. You’ll play a critical role in shaping our next phase of income growth, aligned closely with the wider organisational strategy and impact goals.

Trees for Cities is a fantastic place to work. We have a warm, inclusive and vibrant culture, where you will work collaboratively to witness the impact of your work to make a tangible difference in urban communities. If you’re an experienced and passionate corporate fundraiser ready to help build greener, healthier, more resilient cities—this is your moment.

Apply now and join us in growing a future where every street, every school, and every city is alive with trees and the benefit they bring.

For full details on the role and organisation, please download the Appointment Brief, where you will also find contact details of who to speak to should you have questions about the role and recruitment process and details on how to apply.

Closing Date: 29 June 2025

People Beyond Profit conversations: 2-7 July 2025

Panel Interview Dates: 14 & 17 July 2025

Sands exists to save babies’ lives and ensure that anyone affected by pregnancy loss or baby death receives the support and care they need. 

We are recruiting a Commercial Business Development Lead to drive growth of Sands’ partnerships programme. This is a new and exciting role requiring an ambitious and entrepreneurial individual, who will focus on securing commercial and strategic partnerships which maximise Sands’ exclusive, new and emerging opportunities.  This includes our award-winning Sands United Football Club, the globally-recognised Baby Loss Awareness Week, our leadership in Saving Babies’ Lives research and flagship UK-wide events such as Ribbon Run, Starlight Walk and others. 

The postholder will be responsible for securing sector-leading, inspiring and memorable partnerships, including but not limited to multi-year collaborations, sponsorship and cause-related marketing. Demonstrable experience in working across sporting and/or event sponsorship is essential as well as in commercially-led partnerships including retail.  The ability to collaborate strategically with those committed to social change is also required.

You will ensure there is an integrated approach across Sands’ functions including other areas of fundraising, engagement, communications and events. This role therefore has a high level of responsibility for the management of internal and external senior relationships.

With a high level of business acumen to identify a robust pipeline, the postholder will seek out partners that align with Sands’ vision, that will place us on the map as the go-to baby charity, thus increasing Sands’ public profile via household brands and high-profile partnership activities.

The post-holder will be able to diversify prospects across different sectors and industries including mental health and wellbeing, health and beauty, groceries, high street retailers, home and leisure, transport, jewellery and commemoration. 

You will be skilled at creating bespoke and engaging proposals that captures the interest, trust and needs of key decision-makers.  An excellent communicator and influencer, you will also be a confident presenter and networker, with the ability to represent Sands externally and produce high-quality prospect research, reports and creative pitch material. 

The ideal candidate will have demonstrable experience in cultivating high-level relationships with corporate partners and individuals across a range of engagement mechanisms – particularly working from home and online. 

About the role

This is an exciting opportunity to shape the future of fundraising at Springboard, a national charity that helps people overcome barriers and build thriving careers in hospitality and tourism.

As our new Head of Fundraising, you will lead the development and delivery of an ambitious, sustainable fundraising strategy to support Springboard’s long-term goals. With a focus on relationship-led income generation, you will play a key role in diversifying income streams, securing high-value partnerships and driving innovation across our fundraising portfolio.

You’ll cultivate and manage meaningful relationships with a wide range of funders and supporters, including trusts, foundations, corporate partners, major donors and philanthropic individuals. You’ll also be a confident spokesperson and ambassador for Springboard, actively engaging new funders, attending sector events and positioning the charity as a leading voice in hospitality employment, skills and social mobility.

This role offers significant scope to innovate, developing new income streams such as digital campaigns, legacy giving and donor engagement programmes. You’ll work closely with the CEO and senior leadership team and lead a dedicated fundraising team, fostering a high-performance, collaborative culture.

Key responsibilities

• Develop and deliver an ambitious, long-term fundraising strategy to sustain and grow Springboard’s income across multiple streams.
• Lead and inspire the fundraising team, embedding a high-performance culture and supporting professional development.
• Secure and manage significant income from trusts, foundations, and public funders through proactive relationship-building and high-quality applications.
• Build and nurture long-term, high-value relationships with major donors, corporate partners, and philanthropic supporters.
• Act as a senior ambassador for Springboard, representing the charity at events, networking proactively and raising our profile within the sector.
• Identify and implement new fundraising approaches, including digital campaigns, legacy giving and donor engagement programmes.
• Oversee compliance and reporting, ensuring that all fundraising activity adheres to best practice, ethical standards and regulatory requirements.
• Work cross-functionally with internal teams to align fundraising opportunities with programme delivery, organisational priorities, and impact goals.
• Use data and insight to monitor performance, evaluate impact and continuously improve fundraising effectiveness.

This job is for you if you are:

- A strategic thinker with a proven track record of leading successful, multi-income stream fundraising programmes.

- A skilled relationship-builder who thrives on cultivating long-term, high-value partnerships with funders, donors and corporate supporters.

- An influential communicator, confident presenting to senior stakeholders, representing your organisation externally and advocating for a powerful mission.

- An experienced fundraiser, adept at securing significant grants and major gifts and managing a complex portfolio of income sources.

- A collaborative leader who inspires high-performing teams and works cross-functionally to deliver shared organisational goals.

- Insightful and data-informed, using evidence to drive decisions and improve performance.

- Motivated by making a difference, with a passion for social mobility, skills development and transforming lives through employment.

Benefits:

• Hybrid working opportunity
• 25 days annual leave + Bank Holidays + Extra gifted days at Christmas
• Extensive private health care
• Employee assistance programme
• Employee benefits scheme
• Access to learning & development platform Mapal One
• Supportive work environment

About us

At Springboard, we

- Futureproof the talent pipeline for hospitality and tourism.

- Nurture people into careers in hospitality, leisure and tourism by equipping them with the inspiration, knowledge, skills, advice and guidance they need.

- Help transform the lives of people and break down barriers to work, so they get sustained employment, whatever their age or background.

- Provide specialist careers information, advice and guidance to inform and guide young people, adults and key influencers about the industry and facilitate quality work experience opportunities.

- Promote hospitality and tourism as a great place to work, providing worthwhile and inspirational careers.

All applicants will receive consideration for employment without regard to age, ethnicity, gender identity or expression, marital status, medical condition, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruitment process, please let us know.

* Springboard is an equal opportunities organisation, and we are serious about our compliance with legislation and GDPR.

* Please note: By submitting your details in relation to this role you are giving us permission to retain your details on our database of job seeking professionals for future reference.

We are looking for an ambitious senior marketing/communications professional to lead our external affairs function, to develop and deliver the charity’s media strategy, build and maintain strategic relationships and identify opportunities to improve external impact. 

Making The Leap is an innovative social justice charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.

The shared soul of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity.

The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast; The Social Mobility List and Black Charity Leaders.