Trust manager jobs in westminster, greater london

Pregnancy Options Centre (Options) are seeking a Fundraising Officer to raise funds for our counselling and education services: supporting people in crisis or distress around unplanned pregnancy or pregnancy loss experiences and educating the next generation on matters surrounding sexual health and healthy relationships. The post-holder will be responsible for raising funds from grants/trusts applications, and for developing and maintaining donor relationships. The role also has scope to grow and develop relationships with local businesses and individual giving to increase our income diversity.

Pregnancy Options Centre provides free, non-directive help and support to anyone facing an unplanned pregnancy or struggling following an abortion or pregnancy loss. We offer a safe, non-judgemental environment where clients can explore their thoughts and feelings surrounding their situation and experiences. Alongside our counselling service, our Education project delivers interactive workshops to young people on topics surrounding healthy sex and relationships, self-esteem and the three options following an unplanned pregnancy: abortion, adoption and parenting.

Fundraising Officer Job Description

Key Responsibilities Fundraising and Finance:

• To carry out and contribute to the fundraising strategy
• Write comprehensive and compelling funding applications to Trusts and Foundations, tailoring them to meet a range of criteria
• To research and develop new funders to support the achievement of fundraising goals
• Build, nurture and maintain positive relationships with current funders, corporates and donors by stewarding them well.
• Ensure grants are acknowledged promptly and reporting requirements are met within agreed timescales
• To maintain up to date and accurate funder and donor records
• Work with project leads to identify and produce case studies/ service user statistics to demonstrate the impact of the charity’s projects
• Work with the CEO on community fundraising events, either organised by the charity or supporters.
• Explore innovative ways to diversify and expand Pregnancy Options Centre’s fundraising efforts.
• Work with the CEO to devise supporter care procedures for donors to ensure they feel valued by their interactions with us.
• In conjunction with the CEO, attend relevant networking events to increase the charity’s visibility and secure new partnerships.

Other:

• To provide quarterly reports for Trustee meetings
• To attend monthly staff meetings
• To carry out all such reasonable duties as may be required as part of the role instructed by the CEO
• To support and work within the Ethos of the Charity
• To attend regional or national events as required, including networking within the Pregnancy Centre’s Network (PCN)
• To attend Trustee meetings, when required, to give updates and feedback.
• To be familiar and comply with all the charities policies and procedures.

All appointees must comply with Options’ safer recruiting policy which includes self- disclosure forms, references.

In line with general data protection regulation (GDPR) legislation 2018, it is the responsibility of this post to ensure that all computerised and written personal information relating to Options’ clients, staff or volunteers to which they have access, is regarded as strictly confidential. Options maintains confidentiality within the service, subject to its confidentiality policy.

To apply, please send a CV and covering letter to Anna Madge through the Charity Jobs Website. 

Employment offers will be subject to two references, a basic DBS check and a right to work check.

Closing date: 24th July 5pm

Interviews: Shortly after

We're looking for an organised, compassionate and resilient Deputy Manager to join our Learning Disabilities service in Hertfordshire.
£34,000.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
A Deputy Contract Manager is to support the Area Service Manager who is responsible for the effective management of all contracts within their designated patch, including line managing the relevant front line staff.
Experience with working with Severe Learning Disability, Profound Autism, and behaviours of distress needed.

What you'll do:
* Support the Area Service Manager to drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
* Support the Area Service Manager, using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
* Successfully lead and motivate the team to ensure the championing of and maintenance of a positive local culture within your service
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
* Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
* Supporting Area Service Manager in maintaining quarterly staff succession plans

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement and inclusion
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments

What you'll bring:

Essential:
* Educated to degree level or equivalent
* Holds relevant CMI/NVQ Level 4 or other business/management qualification
* Sound understanding of Positive Behaviour Support framework2 years of experience with profound autism or complex learning disability

Desirable:
* Any other relevant professional memberships and/or specialist qualifications
* Clinical background or relevant experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job decription

Contract Type: Full Time 

Hours: Full-Time, 35 hours per week - occasional evening / weekend work required* 

Department: Programme Delivery 

Reports to: Programme Leader 

Location: London, Hybrid – 1-2 days in the office per week as well as time out and about in schools

Salary: £32,000 per annum 

* In support of mentor training and other programme activities 

(The boroughs we currently operate in are: Islington, Camden, Hackney, Brent, Westminster, Hammersmith & Fulham, Tower Hamlets, Southwark, and Lambeth)

Benefits

• Hybrid working 
• 2 Me days
• 25 days annual leave entitlement, increasing by 1 year for every year of service for a maximum of 5 years 
• Birthday bonus day off 
• Option to swap bank holidays for other religious holidays 
• £100 training budget to support your personal development
• TOIL (time off in lieu) for any weekend/evening work 
• Working with a values led, supportive and fun team

Our Values and Behaviours

At TKN our mission and values still follow our founder’s original vision:

· Vision – Every child gets to live the life they choose.

· Values – Fun, connection, diversity, curiosity and integrity.

· Mission – To make meaningful connections in our communities and to support children through mentoring to feel happy and confident about themselves and their futures.

As a team we also agreed the following behaviours will guide the way we work:

Respect Empowerment Collaboration Co-Confidence Exploration

Role Purpose

To deliver and develop a high-impact mentoring programme through effective mentor management, community engagement, and high-quality organisation and programme administration around London. This role is vital to achieving the organisation’s goals — including positive outcomes for children, meaningful volunteer engagement, compliance, and sustainable growth.

This role brings a perfect blend of administration and delivery, giving you ample time to see and speak with children and volunteer mentors, seeing up close the transformation the programme makes on children’s lives. 

Core Responsibilities

1. Mentor Management & Support 

• Match at least five children per month with suitable volunteer mentors, aligned with individual needs and programme goals. 
• Manage up to 55 active mentor-mentee pairs, leading the administration cycle and our quality framework. 
• Maintain 100% accurate records and communications in our data management system, Salesforce, ensuring full compliance with internal processes 
• Maintain consistent, high-quality mentor communications, including regular check-ins and reviews, ensuring consistent session attendance. 
• Co-deliver training for new and existing volunteer mentors; support community events and in-person meetups, maintaining 90%+ satisfaction in mentor surveys. 
• Drive mentor engagement and experience through the online community platform, reflective sessions, and arranging mentor meetups. 
• Promote long-term mentor involvement, with volunteer mentors contributing beyond core mentoring. 

2. Programme Delivery & Development 

• Support organisational targets across cohorts supporting delivery, volunteer recruitment and fundraising annually 
• Deliver child workshops and check-ins, capturing their voices and tailoring support accordingly. 
• Collect consistent impact from children, caregivers and mentors, ensuring all impact targets are met and ensuring children show positive progress in key outcome areas
• Collaborate with Programme Leaders to identify improvements and co-create new  approaches or resources. 
• Promote child participation and co-creation in all aspects of programme design and delivery, ensuring children's voices inform organisational reporting and development. 
• Plan and arrange group 2-3 mentoring sessions annually with other programme managers 

3. Volunteer, Referral & Community Engagement 

• Work with the volunteer recruitment team to build local partnerships and referral networks to support volunteer recruitment and programme delivery. 
• Maintain strong relationships with referral partners (e.g., schools, community organisations) to ensure a steady referral pipeline and collaborative working and 80% of your schools are retained. 
• Provide updates of the programme to referral partners and share content to internal marketing and schools colleagues to support completing the schools termly impact template 
• Act as a key liaison between mentors and caregivers, supporting clear communication and shared understanding of child development and the programme. 

4. Safeguarding  

• Uphold a strong culture of safeguarding in your work, acting in compliance with our safeguarding policies and procedures at all times. 
• Contribute to TKN safer recruitment processes, attending internal mentor training events to vet prospective mentors. 
• Review and assess weekly delivery session reports from mentors, updating Salesforce as required. 
• Ensure every child participating in the programme experiences a positive ending in line with TKN positive ending guidance. 
• Work collaboratively with DSLs to follow TKN safeguarding processes, escalating where needed 

Skills Required for this Role

• Relationship Management: Build and maintain trust with mentors, children, schools, caregivers, and community partners. 
• Communication: Clear, professional communication across diverse stakeholders including written reports, training, phone calls, meetings and in person check-ins. 
• Data & Impact Tracking: Confident in using data management systems, ideally understanding of salesforce and other tools to track progress, outcomes, and ensure data accuracy. 
• Safeguarding & Compliance: Strong understanding of safeguarding principles and policy application. 
• Programme Delivery: highly organised with the ability to coordinate workshops, group sessions, and mentor support within quality frameworks. 
• Child-Centred Practice: Committed to capturing and integrating children’s voices in all areas of programme design and evaluation. 
• Adaptability & problem solving: Able to be solutions based and able to adapt to a fast-paced environment and organisation striving to grow and reach more children 

We will hold first round calls and then a formal interview for those who are successful. We will be interviewing on a rolling basis so early applications are encouraged

Our Commitment to Safeguarding and Equity

Safeguarding Committment

Safeguarding is a priority at The Kids Network. We are committed to safeguarding and promoting the welfare of children and expect all staff and volunteers to share this commitment. The successful applicant will be required to go through our safer recruitment processes, including an enhanced DBS check. 

Equity Commitment

The Kids Network values diversity and inclusion and we have worked to create an application process that is accessible, however we recognise that there may be more we can do, especially for applicants who are minoritised in society, have specific accessibility needs and/or have experienced discrimination. If this is the case, we are happy and open to discussing ways in which we can better support your candidacy and make this application process as equitable as possible for you.

We are a diverse organisation and welcome everyone, but it is important to note that the intersections of your identity will not increase or affect the amount of labour you are asked to do. If you wish to draw on your own lived experiences that will be both encouraged and supported but it is not nor ever will be a prerequisite of this role. 

Our operations team is led by the Chief Operations Officer (COO) and includes the finance and bookings & venue teams. This is a newly created role that will report directly to the COO and work closely with the wider operations team.

Scope of role

The role supports the delivery of our IT, facilities, health and safety across operations. They act as the first point of contact with outsourced providers and co-ordinate any work related to these areas.
The role is in place to support the project management and delivery of a set of work programs and there is a level of autonomy to make decisions on a project / work area basis within an agreed framework to deliver.
The role will hold the IT budget, and support COO with facilities budget; thus it is expected that there is a good understanding of the budgets to understand constraints and opportunities. The role can make spending decisions up to £2,000.
This role is designed to allocate approximately 60% of the focus on core IT functions and 40% on facilities and operational oversight including procurement.
They will be expecting to advise COO and wider SMT on IT and Operations related plans for the year.

Responsibilities and Accountabilities

Information Technology & Systems

• Be responsible with the support of the COO and wider SMT with all IT related strategy including procurement and streamline of new IT service provider/s. Including setting up KPIs’ and using these to assess performance.
• Manage the setup of new staff – including the procurement of equipment required for the role – this includes all communication tools.
• Managing the relationship and being the key point of contact with the technology suppliers and technology support providers.
• Identifying cost savings/efficiencies in the tech stack.
• Supporting IT KIT refresh plans and purchase, this includes audit of needs and vendor negotiations and lifecycle planning with the COO.
• Leading on regular assessment of IT and systems needs for all services and administrative staff.
  Facilities, Health and Safety & General Administration
• Act as the main point of contact with our property management company. Work with the COO to escalate issues.
• Book in contractors and maintain all required documentation in conjunction with other key stake holders (property manager/agent).
• Be the escalation point for maintenance issues, liaising with the property management company to make sure that issues are dealt with in a satisfactory manner.
• Work with H&S consultants and property managers to ensure all relevant training is planned for and carried out and Risk assessments are being completed and used.
• Work with HR to ensure that all relevant training is planned for and carried out.
• Maintain records for all mandatory tests in conjunction with our property agents.
• Liaise with the Events and Venue Manager to ensure building management is always in place, keyholding, security etc.
• Ensure smooth operations of front of house – including reception and security rotas and arranging additional cover as needed for events.

Projects

• Manage ad hoc projects on behalf of the operations team; such as refurbishments, implementation of printer management.

General

• Building good working relationships across the organisation
• Representing Toynbee Hall to external audiences
• Developing an open and ‘critical friend’ dialogue within our programmatic work
• Undertaking any other appropriate responsibilities that may arise such as top up of franking machines, and general administrative orders as needed.
• Hold regular catch ups with team members, and ensure they are meeting their yearly appraisals.

Managing Yourself

• Working toward an agreed annual work-plan meeting targets and milestones
• Prioritising and managing your workload
• Taking responsibility for your personal development and seek out opportunities for support and development
• Take part where appropriate in monitoring and evaluation planning and practice.

Essential Criteria:

• Project management experience.
• A high level of organisational skills.
  An ability to understand complex information and communicate it simply.
• Comfortable following processes and supporting other people to do so.
• Independent thought and attention to detail.
• High level expertise to use the Microsoft Office suite particularly Teams, Sharepoint, Excel and Outlook.
• A strong communicator with the ability to form trusting and supportive relationships quickly, internally and externally.
• Able to work proactively, independently and within a team.
• Able to work collaboratively with the wider teams at Toynbee Hall.
• Good negotiation skills.
• Basic level understanding of H&S, GDPR and confidentiality.
• Understand basic budget management and purchasing process.
• Ability to line manage two officer level operations team
• IT related qualifications and experience such as cyber security, Microsoft 365 suite skills.
• Good understanding of charity technology needs.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Senior Philanthropy Manager

Salary                        £55,000 - £60,000 per annum - subject to skills and experience 

Hours of work          37.5 hours a week over five days (we welcome flexible working requests)

Base                             Hybrid working with attendance in the office two days a week, including

                                    at least one at our central office (Pears Building, NW3). Other office days may be

                                    worked from our other sites:

                                   - Barnet (EN5), Enfield (EN2)

                                   - North-Middlesex University Hospital.

The role

As Senior Philanthropy Manager, you will be responsible for delivering sector-leading fundraising, sitting at the heart of a successful team to drive relationships and income from some of the UK’s leading philanthropists.

You will thrive in personally engaging with donors to proactively solicit major gifts, alongside leading and inspiring a team of major gift fundraisers. We have a well-connected and engaged Trustee Board and an experienced fundraising Chair.

This role reports to the Head of Philanthropy and Capital Campaigns and will line manage the Philanthropy Manager (currently being recruited) and Trusts Fundraising Manager (in post), with potential for further direct and indirect reports in the future.

The recruitment process

To apply for this post, please use link provided.

Closing date for application: Monday 14 July 2025, 9am

You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process.

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.

Service Area Manager

We are seeking an experienced and dynamic Area Manager to join the Operations team covering West Midlands, West Mercia, and Rochdale.  This is a home-based role but regular travel throughout the area will be required.

Position: 6190 Area Manager

Location: Remote/Birmingham

Hours: Full-time, 37.5 hours per week

Contract: Permanent

Salary: £51,174.14 per annum, this role also currently attracts £5,000 per annum Contract Allowance

Closing Date: 9th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received.

The Role

As an Area Manager, you will ensure the provision of high-quality services, maintain effective relationships with key stakeholders, and provide strategic leadership to promote and develop services.

As an Area Manager, you will:

· Lead the service team to deliver excellent support to victims.

· Retain, maintain, and improve current commissioned contracts and secure additional funding.

· Develop and implement business and social value improvement plans.

· Foster a sense of shared purpose and value among team members.

· Generate and communicate strategic vision for services delivered in partnership with funders.

· Monitor local opportunities and maintain relationships with funders and stakeholders.

· Develop budgets and monitor costs to ensure best value and resource use.

· Act as the public face within the region, managing strategic relationships.

· Promote and lead innovative approaches to improve support for victims.

· Contribute to the wider work of the charity, shaping campaigning and service design.

About You

Ideally, you will have proven leadership experience in a similar organisation, demonstrating proactive, innovative, and effective management skills and the ability to secure high levels of performance, motivation, commitment, teamwork, collaboration, and trust from colleagues.

You must be capable of managing a demanding workload and balancing multiple demands efficiently.

Experience in effective partnership working and delivering innovation and change is essential. Strong communication skills are required, including the ability to prepare contract bids, deliver presentations, and develop publicity materials

You will need:

· Proven service delivery success

· Leadership of diverse, multi-site teams

· Budget and finance management experience

· Knowledge of relevant government policy

· Change management expertise

· Understanding of legal and ethical requirements for charities

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement.  If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.

Please see the attached Job Description and Person Specification for further details once you apply.

In Return…

Benefits include:

· Flexible Working Options: Including hybrid working.

· Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.

· Birthday Leave: An extra day off for your birthday.

· Pension Plan: 5% employer contribution.

· Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.

· Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.

· Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.

· Wellbeing Support: Employee assistance programme and wellbeing support.

· Inclusive Networks: Access to EDI networks and colleague cafes.

· Sustainable Travel: Cycle to work scheme and season ticket loans.

· Career Development: Ongoing training and support with opportunities for career progression.

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best.

You may have experience in areas such as Manager, Team Leader, Project Manager, Case Manager, Service Manager, Service Delivery Manager, Service Lead, Service Deputy Manager, Deputy Service Manager.

Please note this role is being advertised by NFP People on behalf of our client.  

About Citizens Advice Watford

At Citizens Advice Watford, we pride ourselves on the values that make our workplace not just productive but also enriching and fulfilling. Our collaborative spirit is at the heart of everything we do, fostering a teamwork environment where every individual’s contribution, staff or volunteer, is recognised and appreciated. We are proactive, anticipating the needs of clients, and take the initiative to provide the best service possible. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.

Context of the Role

We are seeking a Volunteer Manager (Learning and Development) who shares our vision of a thriving and supportive workforce. Through your management of volunteers and your coordination of the training and development we will maintain excellent quality of advice for clients and a fulfilling work environment for all staff and volunteers. An environment in which everyone has the knowledge, skills and confidence to excel in their role. As a key part of the senior management team, you will enjoy working collaboratively and effectively to deliver the aims and objectives of the organisation.

Role Purpose

• Recruit, induct, train and retain volunteers into various roles within the advice service
• Provide a supportive environment for volunteers throughout their time at CA Watford
• Plan and coordinate internal and external training to ensure that everyone is skilled in their role
• Implement annual training programmes to ensure the workforce is skilled and knowledgeable ensuring we maintain high quality of advice.

What we give our staff

• We provide an employee pension scheme with a 6% employer contribution
• Our Employee Assistance Programme Telus gives immediate access to professional and confidential counselling and advisory services
• Flexibility – our roles are open to discussion about flexible working
• Employees are entitled to 6.6 weeks paid annual leave in each year. In the case of full-time employees working a five-day week, this equates to 33 days paid annual leave (including the 8 statutory bank holidays). Pro-rata for part-time employees
• Training provided to support continuous professional development. There will be opportunities to progress within the organisation.
• We are a disability confident employer

Recruitment timeline:

Closing date for applications – Monday 7th July 2025

Interviews week commencing – Monday 14th July 2025

Please note, this job was originally posted as Learning and Development Manager.

Volunteering Matters  

Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.

What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.

How we do this

We support people to share their time and skills to help others and tackle big challenges in their communities.

· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.

· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.

· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.

· We connect businesses with communities, creating meaningful employee volunteering projects.

· We show the impact of volunteering and social action, proving how it changes lives for the better.

Our promise to volunteers

We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.

It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong. 

Volunteering Matters works with around 5,000 volunteers, 7,500 beneficiaries and 60 projects throughout England, Scotland and Wales each year.  At present, records are locally managed, relying on project-based IT solutions to record and report on activities.  To improve our efficiency in this area, we will be introducing a new digital platform for use across our work.  In spring 2025, we will be inviting potential providers to tender, asking them to tell us how they can work with us to develop an organisational-wide digital management tool that helps us manage our volunteers and activities more effectively.

In this role, you will operationally manage the activities and tasks outlined in the CRM project plan, working closely with the Head of Volunteering & Engagement, the CRM Strategic group and the CRM Working group.  The project plan includes four stages: (1) Understanding/prioritising our organisational needs, (2) Mapping potential providers, (3) Commissioning and deciding on a provider, (4) Implementation of a new system. We are currently at Stage 2, moving into Stage 3. 

This is a fixed term role with a two-year commitment (18 month contract) and delivery plan.  You will work closely with the National Volunteer Engagement Manager to help embed the new VMS or CRM across our delivery team, working practically and equitably with colleagues to understand any individual challenges or needs and finding appropriate ways to support them. 

We’re looking for a highly organised and proactive CRM Project Manager to lead the next phase of our CRM development project.

You’ll operationally manage the delivery of our CRM plan, support the commissioning of a new system, and develop and drive forward a clear implementation strategy. You’ll work closely with internal teams and external providers to ensure smooth delivery, while coordinating training, ensuring compliance, and embedding inclusive practices.

If you’re experienced in project management, stakeholder engagement, and system implementation — and you're passionate about making a difference — we’d love to hear from you. 

The post will require occasional travel to various locations in the UK.Please refer to the full job description for further details.

DBS/ PVG 

This role requires full DBS/ PVG clearance. 

Our Values & Way of Working: 

In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward. 

Diversity & Inclusion  

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.  

Disability Confident & Reasonable Adjustments:  

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter. 

Benefits  

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer. 

· Flexible Working by Default (re hours & place of work) 

· Unlimited Annual Leave 

· Employee Pension scheme 

· Life Assurance 

· Cycle to Work Scheme 

· Season Ticket Loan 

· Employee Assistance Programme 

· Enhanced sick and family leave.

· Lifestyle Discount Scheme

We are also open to discussing job share applications.  

GDPR Statement  

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.    

Policy on AI-Generated Applications 

Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI. 

To Apply  

Please send a updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.  

Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement. 

“Without [Tramshed] youth theatre, I would never have won the Booker prize.” – Alumni and Ambassador Bernardine Evaristo

Tramshed Arts Ltd is a community arts charity in Southeast London. As Woolwich’s home of participation, we change perspectives and increase social cohesion, through offering creative spaces across generations of the local community. 

Job Purpose:

The Business Development Manager will play an integral role in growing our organisation and securing its future. You will develop authentic important relationships and partnerships to:

· Increase and diversify sustainable income streams, making the best use of our creative community space and talent.

· Foster connections with local businesses to attract corporate sponsorship and payroll giving.

· Research new opportunities for raising income such as events and training programmes.

You will be inspiring, ambitious, and unafraid to do things differently whilst embracing our core value of being a truly inclusive community space.

Benefits include  some hybrid working, friendly team, accessible working space, 6 complimentary tickets per season for you or your friends and family, Continued Professional Development plan.

For the full role specification please refer to the attached JD. 

Education Network Manager
£35,000 per annum – Full-time – Fixed-term to August 2026
Hybrid – London office with flexible working

A leading UK charity driving excellence in technical and vocational education and training is seeking a dynamic and proactive Education Network Manager to join its Workforce Development team. This award-winning organisation works with education institutions, employers and government to raise standards across the sector and help young people succeed in work and life.

Key responsibilities:

• Manage relationships with member institutions and act as a trusted point of contact for senior education leaders.
• Develop and deliver an effective engagement strategy to drive participation, satisfaction and retention.
• Monitor engagement using CRM tools (HubSpot), produce insightful reports, and refine strategies based on data and feedback.
• Coordinate onboarding of new members, conduct needs assessments, and lead knowledge-sharing activities.
• Collaborate on communication and promotional efforts to raise the programme’s profile and drive engagement.
• Support awards schemes and national events that celebrate excellence and impact.

About you:

• Experience working in Further and/or Higher Technical Education, ideally in a network or partnership-focused role.
• Proven ability to develop relationships with senior stakeholders and implement successful engagement strategies.
• Strong communication and organisational skills, with a data-driven and proactive approach.
• Experience using CRM systems and managing member engagement frameworks.
• A collaborative team player with a flexible mindset and passion for technical education.

This role is ideal for someone passionate about education, partnership building and social mobility, and who thrives in a mission-driven environment that champions inclusion and diversity.

For more information, please submit your CV to .

Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

 As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Warm Welcome Partnerships Manager

 

Location: Fully remote with flexible working arrangements

Salary: £38,584 per year FTE, dependent on experience

Contract: We are open to this role being part time (0.8FTE) or full time. We offer fully flexible working.

Closing date for applications: Sunday 6th July, 11:59pm

Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role.

First interviews: w/c 21st July 2025

Start Date: ASAP – this is a new post.

About the Warm Welcome Campaign

Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold ambition to enable a more deeply connected society where we all have free access to welcoming community spaces. 

We resource, connect and champion a network of over 5300 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth. 

We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year.

Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.

It’s an important moment for us – in the last year we have launched a new five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. In October 2024 we launched our 100% Pledge Campaign. and in January delivered a hugely successful first ever Warm Welcome Week in collaboration with a wide variety of partners.

The Opportunity

This is an exciting opportunity for an ambitious and proactive individual to work within a small (but growing), friendly and dynamic team in a varied role. If you are brilliant at engaging and mobilising a wide variety of organisations and individuals, and passionate for your input to shape work that makes a genuine difference to people’s lives, this could be the role for you.

To support the range and depth of partnerships we have and the potential we see, we are looking for a Partnerships Manager to work primarily on building partnerships with Local Authorities and public sector organisations, charities and social enterprises, faith-based and inclusion-focused organisations and other groups who might help us strategically grow and resource the Warm Welcome network across the UK (NB Corporate Partnerships are managed by our newly appointed Fundraising Lead for Corporates). The Partnerships Manager will also help develop our support for Warm Welcome Spaces, including overseeing our Champions Programme which offers more intense support and a Community of Practice to a smaller cohort of local groups. 

We’re looking for someone who thrives on the variety of connecting with a huge range of people and who is organised and systematic while at the same time has room for creativity and innovation.

Joining during an exciting period of growth, you will be inheriting a hugely diverse and highly engaged coalition of Warm Welcome Partners who have supported the campaign and local Spaces over the last 2 and a half years. At the same time, there remains a huge untapped potential in terms of possible partners and relationships to be developed and you will be working together with the Campaign Director and team to strategically identify and develop these new connections.

At Warm Welcome, we value diversity and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.

Responsibilities

Building Partnerships

● Developing our Partnership Strategy to identify and engage the best potential partners to help us grow the network and reach our ambition of 100% of the population living within a 30-minute walk of a registered Warm Welcome Space. This will involve identifying and engaging partners in geographical ‘cold spots’ for the network (utilising our mapping tool developed with UCL), as well as forming partnerships to unlock new or under-represented types of Warm Welcome Spaces (e.g. Housing Association Community Spaces, cinemas, community spaces created by new housing developments etc).

● Leading the development of our Local Co-ordinators Cluster which brings together Local Authorities and others who are leading place-based networks of community spaces.

● Overseeing and developing the Champions Programme, providing more intensive support and connections to a smaller cohort of Warm Welcome Spaces.

 

Engagement and Inclusion

● Developing our Inclusion Strategy to identify and engage the best potential partners to diversify our Coalition and support local Spaces to become more accessible and inclusive.

● Working with the team to develop regular engagement activities for Warm Welcome Partners.

● Producing compelling communications (written and verbal) to promote the work of the Warm Welcome Campaign and grow the depth and breadth of partnerships - to include but not limited to partnership proposals, pitches and reports.

Good Practices, Standards and Systems

● Supporting, maintaining and developing existing partnerships and manage the systems (including CRM use) needed for excellent partnerships delivery, stewardship and development.

● Leading Warm Welcome Space good practice and driving up quality standards across the network, including through developing a Warm Welcome Awards programme.

● Promoting good practice in volunteering and supporting Spaces to maximise and grow volunteering opportunities.

● Working with the team and, using our new CRM, track, measure and analyse our partnerships delivery.

● Supporting the delivery of other Warm Welcome efforts, as appropriate

Reporting to the Campaign Operations Director, you will work closely with them and other Senior Directors to grow the range and impact of Warm Welcome partnerships. The role will also work closely with the Communications team and with our two Warm Welcome Co-ordinators who deliver our Champions programme and provide a direct link between the campaign and Warm Welcome Spaces.

Person specification

Building Partnerships

● Successful experience of securing, maintaining and developing highly impactful partnerships for charitable benefit with a wide range of different types of organisations.  

● Experience of writing, creating inspiring and successful pitches, proposals and assets and verbal presentations.

● Experience of developing and delivering partnership-related strategies.

● Clear understanding of organisational motivations and dynamics related to partnerships and collaboration.

● Ability to network, finding and grabbing opportunities to make new connections and deepen existing ones.

Engagement and Inclusion

● Experience of developing impactful partnerships focused on inclusion.

● Ability to communicate across a range of mediums, to a range of audiences.

Good Practices, Standards and Systems

● A strong team player who is flexible, positive and responds with strong influencing and negotiation skills and a commitment to the organisation and team working.

● Understanding the value of accurate record keeping and the ability to create high functioning, accessible systems for the whole team’s use.

● Highly organised with ability to prioritise work to ensure deadlines are met and opportunities are maximised.

● Competent with Google Suite and Microsoft Office.

● Able to use a CRM for pipelines, relationship development, reporting and evaluation.

Working Arrangements

● Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role we would also expect the applicant to carry out a reasonable amount of travel to both Warm Welcome Spaces and partners across the UK.

● This role is fully remote, with flexible working arrangements.

● All employees, volunteers, partners, suppliers and consultants working with GFP are expected to adhere to our Code of Conduct and safeguarding policies. GFP’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

● You will need to have the right to work in the UK.

Supporting your Application

● We’d be very happy to answer any specific questions relating to this role - please email us with ‘Query for Partnerships Manager role’ in the email subject line and we’ll get back to you as soon as we can.

● We are happy to discuss and make any reasonable adjustments you might need at any stage of the recruitment process.

● To apply, send a cover letter (max 1 side of A4) which specifically addresses the requirements listed in the person specification, along with a CV, as we will use this to shortlist applications. Email these  with ‘Application for Warm Welcome Partnerships Manager role’. Applications must be received by Sunday 6th July, 11:59pm.

● For more information, see our webite or find us on twitter at @goodfaith

The Good Faith Partnership – The Warm Welcome Campaign’s host Organisation

The Warm Welcome Campaign was incubated by and is hosted by the Good Faith Partnership. Founded in 2016, we create solutions to society’s most difficult problems by bringing together leaders and organisations from different sectors. Our clients are diverse and complex, from the Foreign, Commonwealth and Development Office to faith-based organisations, businesses, charities and funders. We connect businesses, governments, charities, philanthropists, foundations and communities to make lasting change - from incubating projects like the Warm Welcome Campaign, helping support the Home Office’s Homes for Ukraine Scheme or co-ordinating public affairs for the Patriarch of Jerusalem in the UK, US and EU.

We are relational, ambitious, curious and solution-focused. At our core, we believe in the power of strong, unlikely relationships, to drive positive social change.

Competencies and Behaviours in our Team

The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds.

We are looking for people who are:

●  Exceptional with people and committed to the power of relationships to facilitate social change

●  Collaborative, ambitious and inclusive, aligning with our core values

●  Self-starters with high levels of commitment, energy and motivation to build a vision from scratch

●  Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context

●  Skilled at working in a complex environment with cross cultural, interfaith and political partners

●  Willing to pitch in to help other team members if needed

●  Organised with effective time management skills.

Impact Manager Job Description and Person Specification

Job Title: Impact Manager

Role Overview

This is an exciting opportunity to join Young Hammersmith & Fulham as we implement our recently approved Impact Measurement Framework. The Impact Manager will design and implement measurement systems that track progress against our strategic themes while building a stronger evidence base for the youth sector across the borough. This role will act as an impact catalyst (a change agent who drives outcome-focused thinking) for both Young H & F and its members, contributing to a 'culture of impact' where outcome measurement becomes routine and is embedded throughout our network.

Key Details

• Line Manager: Chief Executive Officer
• Salary: £38,000 - £45,000 pro rata (dependent on experience)
• Location: Hybrid -- Ed City Campus, Hammersmith & Fulham, and remote working (with regular on-site presence at Young H & F office and member locations)
• Contract: 12 months with potential for extension; Part-time (16-24 hours per week)
• Annual Leave: 25 days per year (pro rata) plus bank holidays and the Christmas closure period
• Start Date: September 2025

Key Responsibilities

Core Functions

System Design & Implementation

• Develop a comprehensive measurement system aligned with Young H & F's strategic themes and SMART targets (specific, measurable, achievable, relevant, time-bound goals)
• Create user-friendly data collection tools and templates for member organisations
• Establish baseline engagement metrics for all 100+ members and implement regular Net Promoter Score tracking
• Design and launch a pilot impact measurement programme across five member organisations

Data Analysis & Reporting

• Lead creation of quarterly insight reports and annual impact reports for stakeholders
• Develop compelling data visualisations and reporting formats for diverse audiences (trustees, funders, members, young people)
• Interpret data to identify trends and provide actionable recommendations to inform operational decisions

• Support team reporting to partners and funders

Member Engagement & Capacity Building

• Champion the value of impact measurement among member organisations
• Develop practical guidance materials and "low investment, high impact" data collection approaches that respect members' time constraints
• Support integration of outcome measurement into daily activities and member visits
• Design flexible delivery options for training and support (in-person and virtual)

Additional Responsibilities

Research & Innovation

• Conduct a member engagement audit to establish current baselines
• Implement efficient data collection at events and develop youth-led research approaches (research designed and conducted by young people themselves)
• Stay current with youth sector research and policy developments
• Track partnership funding and outcomes data

Quality Assurance & Compliance

• Maintain best practice standards in charity impact reporting
• Ensure full compliance with data protection legislation
• Implement appropriate data analysis tools and methods
• Align data strategy with organisational strategic plan

System Management

• Support implementation of impact data capture within our Plinth system (our internal database)
• Train team members on system usage for recording impact metrics
• Provide regular progress reports on agreed outputs and outcomes

  Person Specification

  Essential Skills and Experience

• Impact Framework Design: Experience creating measurement frameworks for charitable and youth-focused organisations
• Data Analysis: Proven ability to manage datasets, derive insights, and make data-driven decisions
• Capacity Building: Experience supporting skill development within small organisations
• Technical Skills: Familiarity with data visualisation tools and both quantitative and qualitative analysis methods
• Communication: Ability to present data clearly to diverse audiences (from young people to board members)
• Sector Knowledge: Understanding of challenges and priorities within the youth sector
• Trust-Based Approaches: Knowledge of collaborative, relationship-centred methods in impact measurement
• Personal Qualities: Meticulous attention to detail, excellent organisational skills, ability to work independently, proactive and solutions-focused mindset
• Values Alignment: Commitment to fairness, equality, and respect, aligned with Young H & F's values

• Desirable Skills and Experience

• Experience with membership organisations
• Knowledge of the Hammersmith & Fulham voluntary sector
• Experience in youth participation methodologies (approaches that meaningfully involve young people in decision-making)
• Familiarity with Net Promoter Score and member engagement metrics
• Experience designing and implementing pilot programmes

Benefits

• 7% Employer's pension contributions
• Travel and hospitality expenses covered
• Work phone provided
• Death in service payment of three times your salary
• Cycle to Work Scheme
• Tech Scheme for discounted personal laptops/smartphones
• Optional one-to-one external support for personal development
• Training opportunities
• Team lunches and away-day activities

Key Relationships

Internal: CEO, Communications and Marketing Manager, Relationships and Grants Manager, Membership Engagement and Sector Development Manager, Trustees, Project Support and Administration Officer

External: Young H & F's 100+ member organisations, pilot impact measurement cohort, Hammersmith and Fulham Council, funders and partners

About Young Hammersmith and Fulham

Young Hammersmith and Fulham is a membership charity dedicated to supporting young people and children's voluntary organisations in our borough. Our vision is to make Hammersmith & Fulham the best place in London for young people. Our mission is to assist our members in providing meaningful and memorable opportunities for young people.

We support over 100 organisations through exclusive member-only grants, funding support, targeted training, and other opportunities. Our free membership scheme benefits voluntary organisations that help children, young people, and their families in the boroughs of Hammersmith and Fulham.

Our 2025-2027 Strategic Plan

Development - Strengthening member capacity and quality to enhance opportunities for young people

Resources - Expanding impact through partnerships and effective grant distribution

Futures - Amplifying youth voice, developing leaders, and increasing participation for positive change

How We Work

• Securing funding for organisations to collaborate
• Providing grant funding
• Capacity development through networking, training, and qualifications delivery
• Campaigning for the rights of children and young people

Our Values

Accountability: Taking responsibility for using resources efficiently to achieve measurable results

Ambition: Setting aspirational yet realistic goals through informed partnerships and cooperation

Collaboration: Respecting and valuing others, recognising that diversity is a strength

Creativity: Embracing innovation and new ideas as an intelligence-led organisation

Integrity: Operating at the highest standards of honesty and behaviour, consistently acting in the best interests of children and young people

Our Principles

• Bring organisations together on equal terms
• Celebrate the cultural identity of youth organisations and young people
• Promote local development and ownership of youth provision
• Collaborate to build foundations for community involvement
• Commit to ongoing participatory review and evaluation with regular stakeholder feedback

Diversity and Inclusion Statement

Young Hammersmith & Fulham is committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and experiences, and we do not discriminate based on ethnicity, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.

How to Apply

To apply for this position, please send your CV and a cover letter detailing your relevant experience and why you're interested in this role.

Application Deadline: Thursday 10th of July 2025

Location: Home based
Department: Business Development
Salary: £35,200 - £42,500 (depending on experience)
Contract Type: Permanent
 
An opportunity has arisen to join the Business Development team at AoC as the Partnerships Manager. This role has become available at an exciting time, as the team develop and execute plans for income generation across the organisation, in line with AoC’s strategic plan. The Business Development team contribute to the delivery of AoC’s strategic objectives and support our members to deliver excellent outcomes for students.
 
Managing commercial relationships on behalf of AoC, the Partnerships Manager is responsible for facilitating excellent communication, monitoring performance and developing strategies to ensure all partnerships are effective, mutually beneficial and support organisations to achieve their goals and objectives.
 
We are looking to appoint someone who has experience of managing key partners and stakeholder relationships and can demonstrate excellent customer service and communication skills. The ideal candidate will have exceptional time management skills and will be able to handle multiple requests from different areas of the business. If this is you, we would like to hear from you!
 
AoC has a culture of high performance and commitment and we expect and get a lot from our staff. We offer trust and autonomy in a highly flexible working environment with a great package of rewards that includes a generous holiday entitlement, flexible pension scheme, opportunities for professional development including sponsorship of professional qualifications. We also know that our passion for the further education sector, and our focus on enabling colleges to help people realise their talents and ambitions, act as a great motivator for working at AoC.
 
Please review the full job description and person specification, which outlines the role in more detail.
 
Hours: Full Time, 37.5 Hours per week
 
How to Apply
 
If you think you have the skills, experience, and attributes to hit the ground running in this position, we would welcome your application. Click 'apply now' below.
 
Your application must be submitted and received by 10am on 14 July 2025.
 
Interviews: 24 July 2025, online
 
Please note, candidates who are shortlisted for interview will be required to complete a short interview task, that will be emailed out to them at an agreed time and date in W/C 21 July 2025.
 
AoC is committed to providing equal opportunities and embracing diversity. We encourage applications from everyone and will not discriminate against any applicants on the basis of age, disability, sex, gender identity, marital status, pregnancy, race, religion or belief, or sexual orientation.
 
Thank you for your interest in this opportunity to join the AoC team.
 
REF-222412

We're looking for a kind, compassionate, and resilient Service Manager to join our Mental Health service in Slough.

£41,000.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website.

We are seeking an experienced and dynamic Service Manager to oversee the successful delivery of our mental health services within the Slough area. This pivotal role is responsible for the operational and strategic management of all contracts in your designated patch, ensuring high-quality service delivery and positive outcomes for individuals with mental health and complex needs.

As a Service Manager, you will lead and support a team of front-line staff, providing clear direction, performance oversight, and ongoing professional development. A key aspect of the role is fostering strong leadership and cultivating competence within your team to drive continuous improvement.

In addition to contract oversight, you may also take on a client group specialism (Mental Health and Complex needs), working closely with fellow Service Managers and the Head of Service to promote the consistent and effective integration of specialist approaches across the organisation.

This is a fantastic opportunity for a values-driven leader who thrives in a fast-paced, person-centred environment and is committed to delivering high-impact support.

What you'll bring:

Essential:

Educated to degree level or equivalent
Experience of managing contracts and resources and delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification

Desirable:

Other relevant professional memberships and/or specialist qualifications

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.