St Anne’s Lutheran Church was founded in London after World War II. Our congregation is comprised of worshippers from the United Kingdom, the United States, Germany, the Nordic and Baltic countries, Tanzania, Australia and many other countries. We have weekly worship services and other special events.

The Administrator for St Anne’s Lutheran Church (SALC) proactively supports the Pastors, Trustees and the congregation. The successful applicant will be responsible for the day-to-day management and function of the vestry office for our congregation, which worships in the City of London at St Mary-at-Hill (London EC3R 8EE).

The successful candidate will be expected to provide support and assistance with church policies and procedures, as well as with systems and operations that ensure the excellent administration necessary to the effective functioning of the church. 

The work includes accurate and timely management of day-to day financial transactions, bookkeeping systems and congregational record-keeping, as well as administrative support for worship services and church events.

Attendance at the church office is required once a week, otherwise the role may be worked flexibly by agreement.

The Operations Manager is to be responsible for ensuring that the organisation's IT, office space and systems and internal processes are fit for purpose and create the best working environment for our staff, volunteers, trustees and members.

Mixture of Remote and Office Working (Blackfriars, London)

About u3a

Founded in 1982, u3a is a UK-wide movement of locally run interest groups providing a wide range of engaging opportunities to come together and learn for fun. Members explore new ideas, skills and activities together, creating engaging programmes or simply meeting to share their knowledge and experiences.

There are 1,057 u3as with over 450,000 members; membership costs less than £20 on average per year and is open to everyone who’s no longer in full-time work.

The Role

Due to developing activities and a desire to ensure it lays strong operational and governance foundations for success we are expanding our team. This role will be an opportunity to contribute to a team that prides itself on supporting its membership by delivering exceptional service.  

Working with the Head of Internal Services you will review and develop internal policies and procedures, ensuring compliance with regulatory requirements which will also include the development and implementation of a document management system. This will include the operational and administrative management of activities such as our AGM and other external events.

This role will also involve office and facilities management creating a safe and enjoyable environment for staff, trustees and visitors.

This role will be managing and supporting the development of the Data and Systems Officer.

Role Description

Systems Management and Support

• Review of the Trusts’ internal databases, systems and other processes, making recommendations for improvement and managing the implementation of new projects and work streams/plans

• Working with internal teams to support the organisation in the development of new IT and management systems to better support its membership, identifying potential vendors/ suppliers. Provide induction training to staff and ongoing training as systems are updated, this may include to trustees, volunteers and u3a members

• Work with the Trust’s external IT support agency and Trust departments to effectively manage systems in terms of security, maintenance and data, for example its One Drive folders, (organisation and retention). This will include user access (joiners, leavers, changes) and support for the website, databases (CRM and others)

• Establish relationships with and work with other identified external providers used by the Trust and its trading company to ensure that there is a good user experience for u3as and their members. For example, the organisation works with Brand IQ platform and Click and Save portals.

• To proactively manage data protection and security, responding effectively to any data breaches following the correct reporting processes, both internal and external. Act as Information Commissioner Office Lead ensuring registrations are completed

• Work with the Head of Internal Services to implement a document management system ensuring that staff, trustees and volunteers are supported with up to date and relevant documentation including the production

Policies and Procedures

• Work with the Head of Internal Services to review the policies and procedures of both the charity and the trading company. Update and develop new policies and procedures as appropriate ensuring that these are presented to the appropriate working groups and boards as needed

• Ensure that new and updated policies and procedures are shared with staff, trustees and volunteers

• Maintain the schedule of policies and procedures to ensure review dates are adhered to

• Ensure that the charity and trading company comply with relevant legislation and display relevant notices both in physical spaces and online

Office and Facilities Management

• Management of the u3s serviced offices to include oversight of suppliers, services coming into the office, premises maintenance, equipment leasing and purchasing. Keeping the office presentable and safe

• Liaising with the landlord office and attending any site tenant meetings

• Preparing equipment for new staff; IT, keys and induction schedules. Update the asset lists as needed

• Management of health and safety systems, PAT testing, first aid, fire safety, COVID, workplace safety, including risk assessments and implementing required actions. Developing induction training for staff for this area. Act as leading officer on health & safety, first aid and fire safety and any other areas as appropriate, for example safeguarding

Operational Support

• Manage the administration for the annual Trustee/ Director elections including the resolution ballots at the AGM as determined by the charity’s Articles of Association

• Logistical support for events such as the annual conference, AGM and similar events. This will include working with events partners (virtual meetings), ensuring presentations are ready in required formats, travel bookings for staff and trustees

• Ensuring cost-effectiveness in all areas of work and that all duties are carried out in accordance with company policies and procedures

• Actively participate in team and organisation activities, including meetings of the charity and its trading arm

• Acting as a point of contact for external calls and monitoring any allocated mailboxes

• Being a trusted advocate of u3a and positively representing the charity and its trading arm

• Any other tasks as reasonably asked by the organisation.

Skills and Experience

• Two years’ experience in a similar senior management role

• Demonstrable experience of developing and managing effective secure data management systems and supporting the use of external platforms

• Exceptional numerical and analysis skills including the use of databases and complex spreadsheets

• Experience of effectively supporting staff and other teams with their IT requirements. Experience of offering a good customer experience to team members and supporting the use of systems through effective processes, guidance and systems review

• Experience of working with external partners, managing service level agreements and resolving issues if identified

• Excellent knowledge of Microsoft Office 365 package

• Demonstrable experience of office and facilities management including creating safe and comfortable environments for teams and managing risks to the organisation

• Experience of creating and implementing robust policies and procedures

• Experience of managing any allocated staff members in a way that recognises the skills, talents and perspectives of everyone.

• Able to work collaboratively with staff, trustees and volunteers to enhance the development of services. A good team player

• Organised with excellent time management skills and the ability to work to tight deadlines

• Knowledge and/or experience of the voluntary and community sector

Context:  Age UK Wandsworth (AUKW) is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. This is a new role in our staff team that has been created to support our CEO during an exciting transition period where the organisation is growing and introducing new services to help older people.

What we can offer:

• A warm welcome from our small and friendly team of staff and volunteers and the CEO's hypo-allergenic office dog.
• The opportunity to really make a difference to the lives of older people in Wandsworth.
• An experienced and enthusiastic CEO who enjoys working on different projects.
• A busy work place where no day is ever the same.
• An experienced staff and trustee leadership team who believe in the value of personal and professional development. We will provide training on our services and in other areas, such as safeguarding and GDPR.

You will:

• Be an extremely organised yet flexible person, who can help our CEO improve systems and procedures in our organisation and help to streamline and reduce her administrative workload.
• Be able to represent the CEO and communicate professionally on her behalf within the organisation and with external stakeholders.
• Have excellent verbal and written communication skills, with a keen eye for spelling, punctuation and grammar.
• Be a problem-solver who can work well independently and in a team.

We would like to fill this role as soon as possible, so please send in your application pack as soon as you can for an early interview! Please read the job description and person specification carefully. Application packs are on our website on our vacancies page. CVs will not be considered.

Age UK Wandsworth is committed to safeguarding all those in our care. All offers are subject to satisfactory references and DBS check. 

Career Connect is a charity committed to supporting young people and adults to realise their potential. We deliver our mission through high quality and professional career management, employment and training services delivered in schools, in the community and in prisons.

We are passionate about social mobility and helping the most disadvantaged to create a better future. Our vision is for a society where every individual realises their full potential.

Trustees

UK wide / Flexible - option to attend meetings in person or through Zoom/Teams

Unremunerated

It is an exciting time to become a Trustee with the celebration of our 20th Anniversary this year, we have recently developed a new Vision, Mission and long-term strategy. We are seeking individuals who are operating at a strategic leadership level to join our board. The successful Trustees will have a demonstrable commitment to innovation and equal opportunities for all.

A key part of our Strategy is to expand our work in criminal justice and develop a thriving research and evaluation function in the Charity and therefore we are seeking two Trustees who will have/be:

Research and Impact

- Significant experience in a research/impact, ideally focused on areas related to the Charity

- Able to support and challenge our developing research function

Criminal Justice

- Significant experience in Criminal Justice in a senior role

- Ability to bring insight and constructive challenge to our work in the criminal justice sector

We are truly committed to Equality, Diversity and Inclusion and we would actively welcome applications from individuals across the diverse communities we support.

For more information about the organisation and this rewarding opportunity, and to find out how to apply, please visit the dedicated microsite which can be accessed by clicking the 'Apply' button below.

If you wish to have an informal discussion about the opportunity, please contact our retained advisors Lottie Wihl or Emily Hayman at Prospectus.

Application deadline: Monday 16 August

Interviews with Prospectus: 30 August - 10 September

Panel Interviews: w/c 20th September

ActionAid is an international charity that works with women and girls living in poverty. Our dedicated local staff are changing the world with women and girls. We are ending violence and fighting poverty so that all women, everywhere, can create the future they want.

We are recruiting for two volunteer Trustees to join the Board to help lead us as we deliver on our commitments. We are focusing on finding people with the following skills and experience:

• Human Resources (with experience of safeguarding and diversity and inclusion work a distinct advantage),
• Legal.

We are keen to receive applications from those with a proven ability to work at a strategic governance level, with the ability to ask probing questions and to hold management to account. Previous Board experience is not mandatory, but would be an advantage.

We ask that all applicants passionately support our mission to create a world where women live free from violence and poverty. In 2019, we launched our My Feminist Behaviours to implement Feminist Leadership Principles into our workplace, in order to work towards a positive and inclusive use of power, to create an organisation which is capable of changing the world. We are therefore looking for people enthusiastic to see this work taken forward and committed to our approach (though previous experience in feminist leadership is not a requirement).

We are keen to increase the diversity of our Board because people from a BAME background, who have a disability, or who identify as LGBTQI are currently under-represented on our Board and this is something we are committed to changing. Therefore, we particularly welcome applications from candidates from these groups. We also place importance on ensuring that young people are represented on our Board and therefore we would still encourage you to apply if you are between 18 and 29 years of age.

Applicants must be in a position to commit the required amount of time to the role of Trustee. This includes attendance at four board meetings per year; in March, June, September and December, as well as several committee meetings per year plus preparation and advance reading for these.

The role is voluntary and therefore unpaid, but we do pay reasonable out-of-pocket expenses.

If you have the passion to work within an organisation committed to working with women and girls living in poverty to enable them to change their lives for good, we are keen to receive your application.

Interviews will be held virtually on:

• Thursday 26 August 
• Tuesday 31 August after 1pm
• Wednesday 01 September all day
• Thursday 09 September all day.

We are not able to offer any alternative interview dates due to the availability of our Trustees to take part in the interview panel. If you cannot make any of these dates should you be invited to interview we will endeavour to accomodate you although we would ask for you to be as flexible as possible.

Career Connect is a charity committed to supporting young people and adults to realise their potential. We deliver our mission through high quality and professional career management, employment and training services delivered in schools, in the community and in prisons.

We are passionate about social mobility and helping the most disadvantaged to create a better future. Our vision is for a society where every individual realises their full potential.

Young Trustees

UK wide / Flexible - option to attend meetings in person or through Zoom/Teams

Support for out of pocket expenses including loss of income if required

It is an exciting time to become a Young Trustee with the celebration of our 20th Anniversary this year and we have recently developed a new Vision, Mission and long-term strategy. We are looking to appoint two Young Trustees to further strengthen our commitment to young people's voices being at the heart of decision making.

We are seeking individuals who are 18 - 25 years old who can work effectively as part of a team and have a commitment to fairness and to promoting equality and diversity. The successful candidates will be interested in the needs of young people and adults seeking to progress through education, training and employment, with particular regard for those individuals who lack the resources, support and networks to realise their ambitions.

We are truly committed to Equality, Diversity and Inclusion and would especially welcome applications from young people with lived experience of the issues we address as a Charity.

For more information about the organisation and this rewarding opportunity, and to find out how to apply, please visit the dedicated microsite which can be accessed by clicking on the 'Apply' button below

If you wish to have an informal discussion about the opportunity, please contact our retained advisors Lottie Whil or Emily Hayman at Prospectus.

Application deadline: Monday 16 August

Interviews with Prospectus: 30 August - 10 September

Panel Interviews: w/c 20th September

ActionAid is an international charity that works with women and girls living in poverty. Our dedicated local staff are changing the world with women and girls. We are ending violence and fighting poverty so that all women, everywhere, can create the future they want.

We are recruiting for a volunteer Vice Chair to join the AAUK Board to help lead us as we deliver on our commitments.

We are keen to receive applications from those with a proven ability to work at a strategic governance level, with the ability to ask probing questions and to hold management to account. Previous Board experience is not mandatory, but would be an advantage.

In particular, the Vice Chair is responsible for: -

• Chairing meetings and undertake other responsibilities of the Chair as requested in the absence of the Chair.
• Supporting and assisting the Chair in carrying out Chair's functions as requested.
• In particular, support the Chair as requested in relation to Board governance, including Trustee appraisals and recruitment of new Trustees.
• Advises the Chair on appointing Trustees to Committees and to key leadership positions.
• Lead and coordinate the appraisal process to assess the Chair’s performance.
• Act as the designated ‘go-to’ person where any Trustee has a concern or complaint that s/he feels they cannot discuss with the Chair in the first instance.
• Chair the Governance and Relations Committee
• Provide leadership to the Board and ensure that Trustees fulfil their duties and responsibilities for the values, proper governance, sound strategy and financial sustainability of AAUK in line with our objects, strategy, legislation and policies.

We ask that all applicants passionately support our mission to create a world where women live free from violence and poverty. In 2019, we launched our My Feminist Behaviours to implement Feminist Leadership Principles into our workplace, in order to work towards a positive and inclusive use of power, to create an organisation which is capable of changing the world. We are therefore looking for people enthusiastic to see this work taken forward and committed to our approach (though previous experience in feminist leadership is not a requirement).

We are keen to increase the diversity of our Board because people from a BAME background, who have a disability, or who identify as LGBTQI are currently under-represented on our Board and this is something we are committed to changing. Therefore, we particularly welcome applications from candidates from these groups. 

Applicants must be in a position to commit the required amount of time to the role of Trustee. This includes attendance at four board meetings per year; in March, June, September and December, as well as several committee meetings per year plus preparation and advance reading for these.

The role is voluntary and therefore unpaid, but we do pay reasonable out-of-pocket expenses.

If you have the passion to work within an organisation committed to working with women and girls living in poverty to enable them to change their lives for good, we are keen to receive your application.

Interviews will be held virtually on:

• Thursday 26 August 
• Tuesday 31 August after 1pm
• Wednesday 01 September all day
• Thursday 09 September all day.

We are not able to offer any alternative interview dates due to the availability of our Trustees to take part in the interview panel. If you cannot make any of these dates should you be invited to interview we will endeavour to accomodate you although we would ask for you to be as flexible as possible.

Kingston Association for the Blind's Mission is 'to empower people living with sight loss and to lead independent and fulfilling lives in the Royal Borough of Kingston upon Thames.

The post of Charity Manager is an important link between the Charity and its' members, the Royal Borough of Kingston Adult Services and Kingston Hospital Royal Eye Unit.  The post holder will have a solid track record of managing small charities, whilst possessing considerable energy, enthusiasm and commitment to attract new sight loss members to use the charity's services, and to inspire funders to choose Kingston Association for the Blind as their preferred charity to support.

The purpose of the role is to ensure that the charity achieves its Mission and Vision, whilst being financially secure.  They will work closely with and be supported by the Board to ensure the necessary plans are in place.

The role is very 'hands on', and when other staff members are absent the Manager will need to ensure the charity's activities continue through by covering the tasks or delegating them to another staff member of volunteer, where appropriate. 

Although the team is small, KAB have big ambitions to improve the lives of people living with sight loss in the Royal Borough of Kingston, and is passionate about the members they support.  The ideal candidate will have an outgoing personality, be a motivated self-confident, self-starter, who is able to work with minimal supervision. 

You will be experienced in taking full senior-management level responsibility for charity finances.  You will be supporting our Chief Executive in overseeing all financial activities for a charity with a turnover of £2 Million.  Reporting regularly to the board of trustees, you will be experienced in working with a fundraiser and managing multiple grant incomes.  Experience of working with local authorities is desirable. We are a small friendly and supportive team.  We are offering a flexible/hybrid working arrangement.

Goldsmiths Community Association has a great new opportunity for a voluntary sector seasoned Managing Director to join our team and help realise our vision. You will play a dynamic, agile and creative role and collaborate with private and public sector and community partners and stakeholders and oversee our exciting and ambitious Business and Community Development strategy that puts health, wellbeing and connection at the forefront; empowering local people to help shape community life and play an active role in our pandemic recovery.

Role Function

Overall strategic management of the organisation’s operational, business development, and community development functions in line with GCA’s charitable objectives. 

The Managing Director supports trustees and guides staff to deliver a full range of health, leisure and learning opportunities and services to local residents and navigates the organisation through a rapidly changing economic and social environment with agility and entrepreneurial vision.

For the right individual, our exciting mission offers a career opportunity to make a significant difference to their colleagues, our volunteers and the lives of local people in Whitefoot and surrounding wards.

Key responsibilities 

• Leading the charity’s vision and building on our charity’s business and community development strategy.

• Overseeing the effective delivery of all GCA’s activities in collaboration with the Board of Trustees, staff and volunteers

• Effectively communicating our vision and strategy to all employees and supporting their contributions to organisational change, growth sustainability and community wellbeing as part of the GCA team. 

• Supporting staff  with personal development  and task management plans  to ensure the timely delivery of projects, maintaining and developing new income streams, and delivering measurable outcomes and impact.

• Lead on organisational transformation and change in collaboration with the Board of Trustees. 
   

HR responsibilities

• Line management responsibility for the Operations Manager, Finance Officer and Community Development Worker.

• Overseeing effective and consistent staff and volunteer management and support.
   

Operations and Service Functions

• Collaborating with Trustees on developing a mid to long-term plan for the charity's growth and sustainability, and distill this into individual work plans and projects with staff and volunteers.

• Overseeing the effective management and delivery of the charity's community development programme 

• Supporting staff to adapt to new systems and ways of working that optimise the efficiency and effectiveness of the charity’s functions and improve the working lives of staff and volunteers.
   

Financial management

• Working closely with the FO and OM to actively secure new income streams and ensure financial growth and stability. 

• Working with the CDW and FO and Trustees to develop and implement a fundraising strategy and achievable fundraising goals.
   

Impact Monitoring and Evaluation 

• Accountable for the proper auditing and reporting of all programmes, campaigns and projects and for ensuring accurate and up to date records are maintained.

• Managing and reporting to Trustees and external partners on performance and impact.
   

Networking and Partnerships

• Work with staff and trustees to develop and implement a communications strategy that actively promotes GCA’s brand message to stakeholders

  • Work with staff, volunteers and trustees to uphold and promote the charity's values in the community and in partnership development

  • Share responsibility for ongoing communication with all stakeholders (ward residents, funders, donors, partner organisations), the media, and external audiences to improve the charity’s public profile

• Build relationships with stakeholders and expand the charity’s partnership network on a local and borough-wide level.
   

If you love a challenge that changes lives for the better and have the experience to support our trustees and help lead our staff and volunteers on this ambitious mission, please complete the Application Form to tell us more about yourself, why you would like to work with us, and how you meet the requirements of the role. 

Please visit our website to learn more about who we are and what we do, and to download the full Job Description and Application Form. We will close the application window for this role on 26th July. Interviews will be held on GoogleMeet.

Please note that we can only accept applications via email in Microsoft Word or PDF format. CVs will not be accepted.

We have a legal responsibility to ensure that all our employees have the legal right to live and work in the UK. If we make an offer of employment, we will need to check that you are eligible to work in the UK before you start work.​​

Equal Opportunities

We are committed to providing an inclusive and accessible recruitment process and defer where possible to the wisdom and schooling of lived experience. We offer an interview to disabled and/or BAME applicants who meet the minimum job criteria. Please don't hesitate to let us know how we can support you, when you apply. We will do our best to make reasonable adjustments to support you to have an equitable opportunity to demonstrate that you can do the job.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) who are currently under-represented.

Our staff share our commitment to safeguarding and promoting the welfare of vulnerable groups.

Our Employer Offer 

Hours of Work and Flexible Working
We actively encourage staff to work in ways that best suit their needs. We welcome requests for flexible working.

Holidays
All full time staff are entitled to 28 days’ holiday per year (inclusive of public holidays

Training and Development
We are committed to the development and growth of our employees and volunteers. We offer in-house and external development opportunities and encourage staff to identify other learning opportunities that work for them.

Mental Health Support
We strive to make Goldsmiths Community Centre a healthy and thriving place to work. We have a trained Mental Health First Aider and all employees have access to our Employee Assistance Programme through Peninsula which offers free counselling and mental health support.

Within easy reach of Liverpool Street, Moorgate, Old Street and Shoreditch High Street Station. This is a great role for anyone looking to work in a really friendly team.

Responsible for the smooth running of our Head Office (at full capacity approximately 25 people), duties can entail anything from taking calls and sorting mail to liaising with contractors and suppliers and a lot more. Additionally, you will provide secretarial support to Trustee and team meetings, arrange travel and meetings, take a key role in health and safety compliance at Head Office and carry out office administration.

Ideally you have previous office management experience.

Good office and administration skills are essential as well as IT, numeracy and literacy skills.

You will be a strong communicator, both written and verbal, and understand the need for sensitivity and confidentiality.

You are organised and have the ability and flexibility to prioritise to meet changing organisational and operational needs.

Previous experience of project work is essential as the post holder must be able to plan and implement a range of projects from changes in office procedures to arranging team meetings and staff away days.

If you are interested please submit your CV with a covering letter stating how you meet the person specification for the role. 

We are reviewing applications as they are submitted and will contact all shortlisted candidates within a week of receipt of their CV.

We reserve the right to vary the closing date.

This is an exciting time to join IARS and a great opportunity to make a lasting and tangible impact on the future success of the charity. We’re looking for a Head of Fundraising to join our team and lead at a time of organisational and strategic change.

You will be responsible for generating IARS charitable income in the years ahead from corporates, trusts, individual giving and the public sector. You’ll bring leadership and creativity to an entire new role within the organisation, with an opportunity to shape IARS fundraising efforts, processes and priorities. You’ll deliver our three-year fundraising strategy to diversify and grow the income required to further IARS charitable mission. You’ll build capacity across the organisation and deliver ambitious KPIs. This is a senior role within the organisation, reporting to the CEO and working really closely with the Trustees’ Fundraising and Communication group.

Key task areas:

1. Strategic Development of Income Generation

2. Corporate Partnership Development

3. Trust and Foundations fundraising

4. Marketing and Communications

5. Relationship Management

About The Difference

In 2021, The Difference is needed now more than ever. During lockdown, children experiencing domestic violence, loss and trauma, isolation and worsening mental health rose. These experiences could easily fuel challenges at school escalating towards exclusion. Yet public debates around exclusion are polarising and meanwhile the schools serving excluded pupils are facing under-funding. The Difference has seen excellent impact from the early years of its work; but there is more work ahead in capturing our impact, continuing to lobby in the centre-ground, and growing the capacity of our unique and powerful team to keep driving towards lower exclusions in England. 

From next academic year The Difference Executive team needs a new colleague to support them across the whole organisation’s work: orchestrating the rhythm of the year with internal and external work and events; managing correspondence with a growing number of externals; supporting the Directors to use their time strategically to have the most impact; and working closely with our trustee team to oversee the continuously improving work of the charity. Could you make this difference?

The Challenge Ahead: Executive Assistant/Chief of Staff

The Difference is a growing charity, in both the size of its team and the reach of its delivery. As our delivery and team both grow, we must develop our ability to manage competing strategic priorities and their demands on our time, and to communicate and collaborate effectively across a wider group of colleagues, Trustees and external stakeholders. This requires a high level of coordination, strategic time management, and internal communication that we have not needed until now - qualities which we hope you will help to foster and grow.

As the Chief of Staff/Executive Assistant, you will work closely with the CEO and Directors to develop a deep understanding of the organisation’s strategic goals, how they interrelate, and the operational approaches designed to achieve them. Through this understanding, you will support the Exec team to manage their time and input towards the charity’s goals; ensure effective communication across The Difference team, and with external stakeholders; as well as personally delivering on key projects across the charity.

Key Tasks Required of this Role

Strategic support for CEO & Directors

• Play a strategic role in balancing competing priorities, to ensure that sufficient time is given by CEO and Directors to each of the organisation’s four objectives.

• Manage the CEO’s diary on an ongoing basis to ensure it continuously reflects current priorities, and responds to emerging needs.

• Support the CEO in preparing for meetings - through both written and verbal briefings - and ensure communication of key headlines to relevant team members.

• Coordinate Directors’ meetings, supporting the creation of agendas, and helping to determine how questions and topics are prioritised across the year.

• Support on the delivery of cross-organisational projects, focusing on topics such as team development; ways of working; culture and values.

Internal Communication & Collaboration

• Own and maintain an accurate organisational calendar, ensuring teams are aware of one another’s capacity across the year, and can plan accordingly.

• Deputise for the CEO in internal meetings, to ensure that adequate briefing can be given to the CEO meaning ongoing oversight is not lost when external meetings are given priority.

• Project manage key cross-organisational events, such as conferences and school visits, ensuring timely input from all relevant team members.

• Develop shared processes & norms to nurture constructive communication with internal & external stakeholders

Board

• Project manage production of board papers, including support with writing them, and ensuring timely input from across the Difference team.

• Plan and coordinate Board meetings, including supporting the CEO and Chair to set agendas, and ongoing communication with all Trustees.

• Take and distribute Board minutes, and ensure timely follow up on any actions.

• Organise and coordinate Trustee engagement events, e.g. social dinners and school visits

External Communications

• Manage correspondence between CEO and external stakeholders, including categorising incoming mail, and triaging or delegating to other team members where relevant.

• Support with social media activities to develop and maintain key relationships, and develop an external voice of The Difference.

• Ensure a welcoming experience of The Difference for external stakeholders, both for those visiting the office, and those reaching out via email or social media.

Events management & administrative support

• Manage CEO and Directors’ logistics, including travel arrangements, venue booking and processing expenses.

• Staff elements of delivery: e.g. Difference Leader Twilights and Summer Training; IncludEd conference.

• Manage the office, including ensuring meeting rooms and resources are available, and liaising between team and office staff.

Person Specification

Essential 

• Self-direction/autonomous worker  - Evidenced capacity to take high levels of ownership over your work, proactively anticipating problems that may arise, diagnosing need and changing course quickly; taking initiative within the role to ensure success.

• Ability to take ownership over your self-development, proactively diagnosing skills and information gaps and making use of others’ expertise to continually grow your skills, and make a success of tasks at hand.

• Strong communicator -  A clear communication style which is concise and effective - both verbally & written - as well as strong interpersonal skills.

• Stakeholder management -  Evidence of having established, developed and managed effective relationships with a range of senior stakeholders.

• Organisation & project management – A track record of coordinating projects to tight timelines and a high standard, communicating proactively if timelines need to shift; as well as sharp attention to detail and thorough approach to organisation and project management.

• Agility in problem-solving – Ability to thrive in a fast-paced start-up environment, comfortable with making decisions in ambiguous contexts and rapidly diagnosing any need to reprioritise and change course; ability to think creatively/laterally and strategically to find the most effective solution.

• Values – A career or personal experience which evidences shared values with The Difference (see above) and a personal commitment to our mission to improve life outcomes for vulnerable people.

Desired 

• Experience in start-up/charity sector - An understanding of the fast-paced nature of start-up, and/or how small charities work

• Experience of diary management for senior colleagues.

• Experience of coordination across broad teams - You may have worked in another role which sits across different functions within an organisation.

Richmond Borough Mind is a vibrant local charity that has been supporting and providing services for adults affected by mental health problems and their carers for over 60 years. 

Our out of hours crisis service, Journey Recovery Hub, has been running since December 2019. The service provides support to those suffering from mental health problems, aiming to prevent escalation, reduce isolation, increase independence and self-management and improve mental health and wellbeing.

This is an exciting role in a newly extended service, which aspires to achieve the above aims. We are looking for highly motivated, caring individuals, who have knowledge and experience of supporting vulnerable adults to increase their independence and develop self-management strategies.

The successful applicant will have an understanding and empathy for people with mental health needs and will be used to working in a team of staff and volunteers.  You will need to have clear project management skills, and be self-motivated, a good communicator and be able to prioritise and manage your time effectively. 

You will be required to work face to face in our Kingston Hub and/or our Richmond Hub. The work will be delivered in a shift pattern over evenings and weekends including Bank Holidays.

Richmond Borough Mind values diversity and difference.  We welcome applicants from all sections of the community, particularly individuals with lived experience of mental health problems.

Successful candidates will be required to complete an enhanced DBS.

Benefits of working for RB Mind:

• 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata].
• Bonus 1 day of annual leave per year over the festive period (subject to Trustee approval) [pro rata]
• Paid time off for medical appointments
• Employee Assistance Programme (EAP)
• Training and personal development opportunities
• Staff away days and socials
• Access to shared resources and training opportunities via Mind Federated Network