User researchers jobs

Job Purpose

• To ensure that the voice of Older People is heard by decision makers across East London and help them to shape areas of public policy affecting older people at a local level.

• Ensure that AUKEL is accountable to older People in the design and delivery of our Strategy and Services
• To co-design and co-produce with older people user involvement projects in Hackney, Newham and Tower Hamlets.

Key Tasks

• To increase OPRG membership and strengthen participation by developing relationships, partnerships and trust with local VCSF groups.
• To support Older People to engage in opportunities to lead, shape services, promote their interests and participate in external forums, events, focus groups, research and surveys etc.
• Represent the interests of members at key stakeholder meetings and groups 
• Support members to access cross cutting AUKEL services e.g. digital inclusion programme, social activities and supporting our integration and internal referral
• Co-ordinate meetings of the OPRGs, including mailings, arranging speakers, convening, minuting, publicity and delivery.
• Measure and report on the delivery of this work and its impact through effective monitoring, reporting and data analysis and narrating client stories.
• To work with colleagues across AUKEL, to promote the OPRGs and other user voice initiatives and to connect our wider services with your project.
• Supervise volunteers to support the delivery of this work 

Experience

Essential

• Of co-production.
• Of developing productive, collaborative relationships with voluntary, faith and community
sector partners. 
• Of working with older people

Desirable

• Of monitoring and evaluation
• Of event management

Knowledge & Understanding

Essential

• Understanding of confidentiality policy and practice.
• Understanding of Equity, Diversity and Inclusion, including the impact of discrimination and disadvantage on our clients, as well as a commitment to investing in increasing your own awareness of EDI issues so you can contribute to making our organisation as equitable and inclusive as possible.
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.

Desirable

• Knowledge of services available to older people and their carers (e.g. through health service, social services, voluntary sector).
• Of the public policy environment affecting older people. 

Skills/Attributes

• Excellent communication skills both written and verbal. 
• Excellent IT skills 
• Ability to work on own initiative and within a team.
• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.

Additional Requirements

• This post requires travel across the three boroughs in which we work.
• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)

Additional Info

• This job description is not intended to be exhaustive, but rather to clearly define the fundamental purpose, responsibilities
and deliverables for the role.
• In addition to the contents of this role description, employees are expected to undertake all other reasonable and related tasks allocated by line management.
• This JD does not form part of your contract of employment.

We're looking for an enthusiastic Research and Engagement Officer to plan and deliver engagement and research for our core and project work. This role involves listening and reaching out into communities to understand the experiences and concerns of local people using health and social care services and presenting this feedback to those planning and running services.

An ideal candidate is someone who walks into a room full of strangers and comes out with contacts, stories and having built a trusting connection. This role will include going out to geographical and communities of interest with an aim of making sure that we hear from all of the diverse communities of Wakefield District.

We recognise that research can be a term that puts people off, but we want to make research accessible and manageable for everyone. So, put simply, our research projects are always focussed on hearing from a specific community and we use different methods to reach them effectively and to capture their comments in ways that resonate and have impact. 

Purpose

To plan and deliver engagement and research for Healthwatch Wakefield’s core and project work. To understand the experiences and concerns of people using health and social care services in Wakefield District and represent this feedback to service providers and commissioners. The role involves some analysis of data and intelligence to influence change and improve services.

Main Duties and Responsibilities

This is a dynamic role with lots of opportunity to make it your own. We have a small team of Research and Engagement Officers, and each works slightly differently to achieve the shared goal of reaching out and exploring ways to capture and interpret the experiences of people who use local services. The main functions are:

• Engagement
• Research and Project Management
• Data and Intelligence Analysis

Person specification

Essential Criteria:

• Experience of engagement, particularly with seldom heard groups and communities.
• Strong communication and interpersonal skills.
• Strong teamwork skills.
• Capable of working independently and managing a varied workload.
• Experience of using various engagement methodologies, including surveys, focus groups, interviews, and community meetings.
• Experience working with, networking, and developing partnerships with a range of people, including project stakeholders, diverse community groups, and other organisations.
• Experience using various research and engagement methodologies, including surveys, focus groups, interviews, and community meetings.
• Proficient in Microsoft Office, including PowerPoint and Word.
• Commitment to the principles and values of Healthwatch.
• Demonstrates empathy, integrity, and a drive to influence positive change in health and social care.
• Willingness to travel within the Wakefield area.
• Ability to work flexible hours, including occasional evenings and weekends.

Desirable Criteria:

• Experience in data analysis, both quantitative and qualitative.
• Experience producing impact-focused reports and summary documents.
• Familiarity with local services and community needs.
• Knowledge of the voluntary and community sector, especially in Wakefield District.
• Good understanding of health and social care sectors, especially within the Wakefield area.

We are recruiting three Delivery Managers, two on a Fixed Term Contract for 23 months and one Permanent, to join our Service Design Team. Please state clearly in your supporting statement if you wish to be considered for the Fixed term or Permanent role.

The Fund is embarking on an exciting digital journey over the coming years. This role will put you at the heart of those ambitions.

As a Delivery Manager you will take delivery lead of one or more of our critical digital products (and the relevant part of the service journey). That could be further improving an existing digital product like the recently launched website, or designing and developing a new digital product as part of our digital roadmap.

As a Delivery Manager, your role is to support one or more skilled multidisciplinary teams to deliver value. Within the Fund context, this typically means accessible user-centred services supporting our grant-holders, staff and the communities they serve.

Your role encompasses three main areas of responsibility:

• Agile and lean practices - coaching your team(s) to maintain a delivery and learning focus, using appropriate techniques to help them benefit from being agile.
• Team health and happiness - encouraging and motivating your team(s), enabling them to focus on their core work. Building trust and managing team dynamics.
• Delivery support – this covers range of tasks: reporting progress; helping product managers develop roadmaps and backlogs; building stakeholder relationships; removing obstacles for your team(s) and keeping the team focussed on delivering value whilst balancing strong user centred design, budget and time.

While you are an expert in agile delivery and team dynamics, you’re also required to have a thorough understanding of the principles of product and service design, software development, user research, user experience and accessibility.

Key responsibilities may include:

• Support the delivery of accessible user-centred services
• Lead on creation of delivery plans and report delivery progress
• Facilitating a range of agile ceremonies and workshops
• Support product managers to develop roadmaps and backlogs
• Build stakeholder relationships
• Agile team coaching and helping the team develop their agile skills
• Encourage and motivate a skilled multidisciplinary team (design and development) to deliver value in a timely manner

Interview details:

• Date: 10 - 12 December 2025
• Format: Virtual
• Location: UK-wide

We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown

We will be hosting a briefing session on: Thursday 20th November 12:45 – 13:30 pm, to register or ask any questions please email us.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential Criteria:

• Solid foundation in agile delivery; experience using different approaches & delivery methods, choosing appropriate methods to fit the situation.
• Understanding of user-centred design/delivery across different stages of a project lifecyle.
• Experience in facilitating a range of agile ceremonies including team planning, reviews, retrospectives and stand-ups. Can bring people together to form a motivated team and create the right environment for a team to work in.
• Ability to maintain delivery momentum, managing a sustainable pace & tempo. Continuous approach and using to data to inform planning, forecasting, estimating, managing uncertainty and contingency planning.
• Ability to actively address risks, issues & dependencies (including outside ownership) and remove blockers or impediments affecting delivery. Proactive approach to recognising & dealing with issues and blockers.

Desirable Criteria: 

• Delivery day to day financial management, balancing cost vs value, monitoring cost, budget & escalate issues.
• Certification in either Certified Scrum Master (CSM), Professional Scrum Master (PSM), Agile Certified Practitioner (PMI-ACP), Agile Project Manager (AgilePM), training is useful, although practical experience is more important.
• Technical knowledge of software development life cycle (SDLC) and ITIL processes. Ability to act as a bridge between technical & non-technical colleagues.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Are you passionate about building products that deliver measurable impact? At MSI Reproductive Choices UK, we’re looking for a Product Manager with a proven track record of driving product growth and delivering tangible results.

Contract Type: Permanent 
Hours: 35 hours per week, Monday to Friday
Salary: £53,608.48 - £59,237.37 (depending on experience)

This role is about owning the product vision and turning it into reality. You’ll shape strategy, manage roadmaps, and work closely with stakeholders to ensure our digital products meet business objectives and client needs. We’re looking for someone who can demonstrate success in:

• Managing the full product lifecycle from ideation through to launch and iteration, ensuring products continually evolve to meet changing business and user needs.
• Translating user and business requirements into prioritised product backlogs.
• Driving product development and continuous improvement through data insights and feedback.
• Delivering product outcomes that show clear alignment to organisational goals.
• Work independently while driving initiatives, influencing others, and collaborating effectively across teams and external vendors

Healthcare or SaaS experience is desirable, but not essential. Formal qualifications aren’t required what matters is your ability to show evidence of successful product delivery and growth.

Join a mission-driven organisation where your expertise will help create products that empower choice and improve lives.

Why Join Us? 

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

Financial Benefits

• Competitive salary
• Up to 5% employer pension contribution
• Fast expense reimbursement (within 10 days)

Work-Life Balance

• 25 days annual leave + your birthday off
• Family-friendly policies

Rewards & Perks

• Long service recognition
• Discounts at 4,000+ retailers via Blue Light Card

Health & Wellbeing

• 24/7 GP access
• Employee Assistance Programme

Career Development

• Paid training and development
• Accredited apprenticeships
• Clear progression pathways

Apply today and bring your proven impact to a team that values innovation, inclusion, and measurable results.

Do you have a passion for using digital to make a real difference in people’s lives, and the skills to lead talented teams in creating user-centred, impactful products? Then join Shelter as our Digital Product and Delivery Lead and play a pivotal role in shaping how we design, build and optimise the digital services that help people facing homelessness and bad housing.

About the role

We’re looking for a collaborative digital leader to help shape and deliver Shelter’s digital products and services. You’ll work with teams across the organisation to prioritise the work that makes the biggest difference for the people who need us most, overseeing a talented group of Product and Delivery Managers to bring our digital vision to life. You’ll develop and manage digital roadmaps, and ensure our products are accessible, effective and aligned with Shelter’s goals. Working closely with our digital specialists and wider teams, you’ll help colleagues turn ideas into impactful digital solutions that support people facing housing injustice, inspire campaign action and drive donations.

Role specifics

You’ll be passionate about how user-focused digital services can change lives, with a drive to create the most effective and supportive products for people facing bad housing or homelessness. With experience in a senior digital product or delivery role – whether in-house or agency-side – you’ll bring strong agile planning skills and a deep understanding of what it takes to deliver impactful digital products. You’ll know how to lead cross-functional teams, turn insight into action through user research and metrics, and align digital work with strategic goals. A confident communicator and collaborator, you’ll build positive relationships, advocate for good digital practice, and bridge the gap between technical and non-technical colleagues. Experience in the charity or not-for-profit sector, and an agile certification such as Scrum or Lean Kanban, would be a real bonus.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Reporting into Shelter’s Head of Digital (role currently vacant), this role oversees the work of our Digital Product Managers and Delivery Managers and sits within the Digital team alongside our front and back-end developers and QA testing capacity.

The Digital team sit alongside our Content and User Experience team, our Strategic Evaluation, Learning and Insight team and our CRM team, within Shelter’s Digital and Audience Engagement (DAE) sub-directorate. DAE is one of three sub-directorates that make up our wider Communications, Policy and Campaigns (CPC) department.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

The Royal College of Radiologists (RCR) is looking for a Senior Product Manager to lead our digital learning team and drive the next phase of our ambitious growth journey.

At RCR Learning, we support radiologists and clinical oncologists throughout their careers—whenever and however they practice. We design, develop and deliver innovative learning products that respond to real challenges in clinical practice. Our goal? To be our members’ lifelong learning partner and build a world-class digital learning library of high-quality, engaging courses.

As our Senior Product Manager, you’ll have ownership of our digital learning strategy, course development roadmap and Go-To-Market activity, alongside product management of our learning management system (LMS) platform. You’ll play a pivotal role in shaping the future of professional learning and make a real impact on patient care.

What you’ll do:

• Own the digital learning strategy, product vision and roadmap for RCR Learn.
• Lead and develop a talented team of digital learning professionals.
• Drive Go-To-Market (GTM) activity, building compelling product propositions and achieving revenue targets.
• Manage and optimise our Learning Management System (LMS) platform to deliver an exceptional user experience.
• Champion innovation and agile ways of working to deliver high-quality digital learning resources annually.

What we’re looking for:

• Significant experience in end-to-end digital learning product management, including strategy, development and launch.
• Proven ability to lead high-performing teams and deliver commercial results.
• Expertise in online learning for CPD/professional audiences and knowledge of learning design principles.
• Strong commercial acumen with experience in pricing, positioning and GTM strategies.
• Collaborative, organised and outcomes-focused, with excellent communication skills.

This is a fantastic time to join RCR Learning as we start the next phase of our digital learning journey. If you have experience creating compelling product propositions, leading online learning teams and achieving revenue targets we’d love to hear from you.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

We are recruiting three Digital Product Managers, to join our Digital and Service Design Team on a 23 month Fixed Term Contract.

The Fund is embarking on an exciting digital journey over the coming years. This role will put you at the heart of those ambitions. You will take a lead role in helping us to translate these ambitions in to operational reality through improving our current digital service. If you love a challenge, including delivering ambitious outcomes, whilst working collaboratively with a rapidly growing digital team then this role is perfect for you.

The role is crucial in helping us deliver our digital strategy. As a Digital Product Manager you will take ownership of one or more of our critical digital products (and the relevant part of the service journey). That could be further improving an existing digital product like the recently launched website, or designing and developing a new digital product as part of our future digital roadmap.

This is a senior role with real impact, and you will have the opportunity to lead multidisciplinary teams to achieve great results for our colleagues and the wider community.

As part of the Digital and Service Design team, you will:

• Lead on the design, development, and launch of new digital products.
• Set a clear direction for your product(s), whilst maintaining focus on measurable outcomes.
• Take responsibility for overseeing the ongoing product lifecycle of existing digital products including roadmap development activity.
• Lead multi-disciplinary digital product teams, embedding best practice, whilst empowering colleagues to deliver the greatest impact.

You will also:

• Demonstrate strong strategic awareness, including balancing user needs, organisational priorities, and strategic objectives.
• Work with your peers to establish a product management methodology for the Fund, and mentor/coach colleagues to increase capability at the Fund.
• Work with colleagues across our portfolios, data, impact, technology and communications to embed organisational change (including leading business readiness activity). 

We are entering an exciting period of change, guided by our Digital Strategy. You will need to be comfortable working in a changing environment, driving new ways of working and helping others adapt. You should be keen to learn and apply digital, agile and user-centred design approaches. 

If you are looking to develop your career or take on a new challenge we would invite you to come and have a chat to find out more. 

Expectation on travel or location: we have four away days a year where you will be expected to attend across the UK.

Interview details:

• Date: 10 - 12 December 2025
• Format: Virtual

Location: UK - We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown.

We will be hosting a briefing session on: Thursday 20th November 12:45 – 13:30 pm, to register or ask any questions please contact the recruitment team.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential Criteria:

• Deep expertise in digital product management, with a track record of successfully managing products through the various stages of the product lifecycle.
• Demonstrated ability to set and communicate a compelling product vision, and deliver outcome-driven improvements.
• Communicate and influence with impact, with proven ability to influence at senior leadership level, and the ability to build consensus, navigate challenge, and communicate technical or complex decisions clearly.
• Proven leadership of multidisciplinary teams, with a focus on building capabilities, continuous development, and inclusive team culture. 
• Excellent problem-solving and prioritisation skills, using research, data and input from diverse stakeholders to make evidence-based decisions. 
• Adept at managing change and adoption, bringing energy, resilience and drive to embed new ways of working with a track record of delivering change in a large complex organisation with multiple stakeholders.

Desirable Criteria:

• Ability to measure and evaluate product success, including defining KPIs, analysing user behaviour and feedback (and iterating to deliver impact).
• Understanding of technology, design, data, and business processes in a complex organisation. Note: one role will be focussed on transforming our data capabilities.

Equity, Diversity and Inclusion 

​​Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

DATA, IMPACT AND EVALUATION OFFICER

Early applications are encouraged - we may conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.

About the role 

We’re looking for someone who can help Likewise understand, evidence and communicate the difference our work makes — for people, for our community, and for the wider system we’re part of.

The Data, Impact and Evaluation Officer will hold and develop our monitoring and evaluation functions, ensuring they reflect the relational nature of our work. Understanding our data, demonstrating our impact, and telling our story in a compelling way are central to our organisation’s strategy going forward. Whether that’s about generating the income to do our work, making sure more people can access our services, or reporting to funders on the social impact of their investment, this role plays a vital part in ensuring our story is well evidenced, well told and widely understood.

This role combines technical ability in data, reporting and evaluation with relational and strategic strengths in collaboration and influence. You’ll work closely with Service Leads, our Fundraising Manager, Wellbeing Support Workers and Volunteers to ensure that data is rigorously collected, recorded, analysed and interrogated. Where you spot gaps in our systems and processes, you’ll lead on designing and implementing solutions.

You’ll also act as Likewise’s lead for GDPR and data protection, ensuring we handle all information ethically, safely and in line with our values.You’ll also act as Likewise’s lead for GDPR and data protection, ensuring we handle all information ethically, safely and in line with our values. 

Key responsibilities 

1. Data and systems 

• Review Likewise’s current data systems and processes and build an understanding of our current strengths, challenges and opportunities for improvement. 

• Establish and manage user-friendly, intuitive data collection processes that reflect the realities of our frontline work. 

• Ensure the quality, consistency and completeness of data across services, supporting accurate reporting and insight. 

• Maintain and develop Likewise’s monitoring and evaluation framework, ensuring alignment with organisational priorities and funder requirements. 

• Lead on the improvement of digital systems (e.g. CRM, data dashboards) to make data easier to use and learn from. 

• Lead on GDPR and data protection, including overseeing data management and storage practices, coordinating team training and acting as first point of contact for any data protection 

2. Analysis and reporting (supporting fundraising and contracts) 

• Work with the Fundraising and Communications Manager to generate robust evidence and stories for funding bids and reports. 

• Provide accurate, insightful data to demonstrate need, reach and outcomes for current and prospective funders. 

• Contribute to reporting cycles and project monitoring for grants and commissioned work. 

• Help identify and articulate trends or insights that strengthen our funding cases and future proposals. 

3. Demonstrate and evidence impact 

• Analyse quantitative and qualitative data to show outcomes, learning and social impact. 

• Produce clear, engaging reports and summaries for internal learning and external audiences. 

• Develop or refine theories of change and outcome measures that capture relational and person-centred change. 

• Draw on wider research and evidence to contextualise and strengthen our impact story. 

4. Stories and case studies 

• Build engagement and understanding across the team in the how and why of data and story collection — fostering curiosity, ownership and care. 

• Work with staff, students and volunteers to collect stories, vignettes and quotes that bring our work to life. 

• Collaborate with the Fundraising and Communications Manager to share stories in accessible, ethical and creative ways — through reports, social media or campaigns. 

5. Support service improvement and learning 

• Help teams use data and feedback to reflect, learn and adapt — making learning relevant and motivating. 

• Provide practical training and tools to build confidence and data literacy across teams. 

• Support Directors and Leads to interpret learning and feed insights into service design and development. 

Onboarding and immersion 

• Spend time in the early weeks embedded in our work — shadowing staff, students and volunteers across our 1-1 and community activities. 

• Use this experience to ground frameworks, reporting and data practices in the lived reality of our work. 

About you 

We’re looking for someone who combines curiosity and rigour — someone who can handle data confidently, but also cares about the human story behind it.

You’ll thrive at Likewise if you are self-motivated and adaptable. You’ll need to be comfortable with uncertainty, autonomy, and enjoy working in an environment that’s collaborative and ever-evolving. You may find it harder here if you prefer fixed structures, clear hierarchies or rigid processes — the way we work asks for flexibility, shared responsibility and mutual accountability.

Essential 

• Experience in monitoring, evaluation, data or research within a charity, public sector or community setting. 

• Experience working with CRM or case management systems. 

• Strong analytical skills (quantitative and qualitative) and confidence with tools such as Excel or Power BI. 

• Ability to design or refine data collection frameworks and indicators. 

• Excellent written communication, able to translate data into compelling insight and learning. 

• Strong relationship-building and influencing skills, with the ability to collaborate across teams. 

• Organised and self-motivated, with attention to detail and follow-through. 

• Reflective and values-driven, comfortable with complexity and nuance. 

Desirable 

• Understanding of relational or trauma-informed approaches to care and support. 

• Experience in the mental health, social care or community sector. 

• Experience supporting organisational learning or delivering training. 

• Qualification in social research, data science, or a related field. 

About Us

Unfold is a bold, community-rooted charity supporting children, young people and families to thrive on their own terms and shape the systems around them. We’ve been driving social justice locally for 35 years, powered by brilliant volunteers who mentor, champion and walk alongside the people we serve.

About the Role

We’re growing fast, and we’re looking for someone who can supercharge our volunteer experience. You’ll lead the full volunteer journey,  recruiting community-rooted mentors, designing inclusive training, strengthening partnerships with universities and employers, and making sure every volunteer feels valued, prepared and inspired.

About You

You’ll embed social justice, accountability and care at every step, ensuring our volunteers reflect the communities we support. If you’re a relationship-builder, a storyteller, a strategist and a champion of equity who knows how to turn passion into action, we’d love you on our team.

We’re eager to hear from applicants with lived experience of the challenges our service users face, including people from the global majority, women, people living with disabilities, and those who identify as LGBTQ+.

Why Work with Us

• Holidays: 25 working days (along with additional Christmas closedown days)
• Pension: We offer a generous pension provision. New staff are automatically enrolled for a pension after three months, and after six months, we will match your contribution up to a maximum of 8%.
• Team working: We are a small but brilliant team: we're supportive, diverse, and we help each other out. There are always opportunities to get involved in different aspects of the organisation, or lead on new initiatives.
• Training opportunities: We want to ensure that our team is continuously learning and building expertise in their field. For this reason, we offer each team member two days per year dedicated to professional development and training opportunities.
• Wellbeing - How we feel matters: Staff have access to a comprehensive Employee Assistance Programme, and our staff Wellbeing Champions are leading on the design and delivery of our wellbeing strategy, including the review of our quarterly wellbeing survey. Staff have regular supervision sessions to encourage reflection and discussion on our work and wellbeing. Additionally, we’re excited to introduce three days a year dedicated to team-building activities. These days are an opportunity to build skills, foster connections, and recharge as a team!
• Flexible working: We're happy to consider flexible working arrangements in line with the requirements of the role.
• Working Environment: We work in a beautiful, accessible, eco-friendly co-working space with a number of other charities, with plants, a leafy roof terrace and free hot and cold drinks. With comfortable spaces to read quietly or talk in a group, our workspace is somewhere you'll want to be. 

Job Purpose

Join our dedicated Data & Technology department at Operation Smile UK and play a vital role in advancing our digital capabilities. Our website is central to reaching a broad audience with our vital work, and you'll be pivotal in ensuring our online presence is robust, accessible, and effective.

This full-stack role provides an excellent opportunity to lead and contribute across both front-end and back-end development activities. You'll collaborate closely with the Director of Data & Technology and Senior Database Manager to design and build systems that empower our Fundraising and Comms teams, delivering outstanding user experiences.

We aim to build greater in-house capacity for digital development, reducing reliance on external support for routine tasks and increasing automation on key platforms. If you are a hands-on technical lead with experience across various digital channels such as website CMS (e.g., WordPress), along with a solid understanding of front-end and back-end languages and technologies, you'll be a great fit. You will also play a leading role in ensuring the OSUK website user interface and user experience is fit for purpose.

As part of our small but ambitious team, you'll be an integral part of creating and implementing our Data and Digital strategy, directly helping us achieve our goal of supporting more children born with a cleft lip and cleft palate.

Key Responsibilities

• Lead in-house web development, initiating a cultural shift to minimise reliance on external agencies for website and platform creation.
• Play a pivotal role in shaping the organisation's data and digital strategy.
• Serve as the technical product owner for all of OSUK's websites, digital & email platforms.
• Take full ownership of the Gravity Forms to Donorfy Custom API integration.
• Flare for producing modern, stylish and accessible designs, to support campaigns, general website conversion performance and brand.
• Manage relationships with external website agencies and freelancers for key infrastructure and major projects.
• Possess a strong understanding of frontend and backend web technologies

Please refer to the job description for a comprehensive list of tasks, responsibilities, and the required person specification.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

We are looking for a committed individual with strong experience of working with vulnerable women to provide essential, tailored casework support for residents living in Ella’s’ safe house accommodation. You’ll need to be caring and professional, passionate about the vision and mission of Ella’s, and able to maintain and develop strong partnerships with other community organisations and groups, both locally within boroughs and London-wide. The ideal candidate will be welcomed into a small but dynamic organisation, supporting and empowering women to recover from the trauma they’ve been through, and build lives that are safe and free.

Special conditions
● You will be asked to provide a basic DBS check.
● Due to the nature of this work, this role is for women only.
● The postholder is expected to take part in the out of hours on-call service.
● Ability and willingness to work flexibly, and at other Ella’s locations.

Two reasons why you should join Ella’s
1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
2. You will work in a great place: We are a passionate, growing organisation. Of our staff, 100% say they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another.

Job description 
The purpose of this role is to provide essential, tailored casework support for residents living in Ella’s’ safe house accommodation. The main responsibilities of this role are:

● Provide one-to-one support for safe house residents This includes ensuring that survivors understand their rights and that these are met, coaching survivors to identify and work towards their personal goals, supporting survivors to access appropriate services/treatment providers and ultimately be supported into independence.
● Manage social work students, placements and interns.
● Maintain and develop borough related relationships.

We are looking for a passionate individual who has strong experience of working with vulnerable women, is aligned with the vision and mission of Ella’s and can maintain and develop strong partnerships with other community organisations and groups, both locally within boroughs and London-wide. The ideal candidate will be welcomed into a small but dynamic organisation, supporting and empowering women to recover from the trauma they’ve been through, and build lives that are safe and free. The role also offers opportunities to contribute to the direction and vision of Ella’s.

Key tasks
Casework provision
● Provide high quality casework support to residents (housing, financial, legal, mental health, and physical wellbeing support)
● Support survivor empowerment to speak out and self-advocate
● Carry out regular risk assessment with survivors and respond to any safeguarding concerns as per Ella’s’ safeguarding procedures
● Provide day-to-day support and build trusting relationships with the service users
● Be sensitive to the rapidly changing emotional and physical needs of the service users and respond accordingly
● Manage all paperwork, processing any personal data in accordance with Ella’s’ policies and procedures
● Ensure casenote records are recorded within 24 hours of each service user contact using Ella’s’ case management system
● Assist service users with administrative tasks as required: reaching out to supporting agencies, booking appointments, form-filling, and attending appointments
● Assume an advocacy role during external appointments, if required
● Assist in writing covering letters and support letters to compliment service users’ application forms, advocate for the service user in specific needs, or to keep other organisations updated as required
● Research the requirements for benefit applications and assisting service users to complete (as required)
● Liaise effectively with other agencies involved in the care or support of service users to ensure their needs are sufficiently met
● Manage referrals and new intakes
● Help create survivor led support plans
● Work collaboratively with other accommodation caseworkers
● Encourage and supporting survivors to attend sessions and activities inside and outside of Ella's

Volunteer coordination
● Oversee social work students and/or interns placed within the safe house, with support from the service manager
● Ensure relevant policies and procedures are upheld by self, all volunteers and visitors who come into contact with survivors
● Adhere to and ensure all students and interns have a good knowledge of Ella’s’ casework management forms and recording systems and oversee the consistent use of these
● Provide regular supervision to students and interns Safeguarding, and health and safety
● Work in collaboration with the Safehousee and Facilities Manager
● Ensure all major incidents, accidents, safeguarding concerns or potential hazards are managed, reported and recorded according to Ella’s’ policies and procedures
● Participate in the identification and assessment of risks and implement agreed working procedures to minimise their impact; writing risk assessments as required
● Promote awareness of health and safety amongst service users, including those who use emergency/on call systems, fire prevention and control systems as necessary
● Ensure the location confidentiality of Ella’s’ premises to protect survivors and safeguard staff and volunteers
● Participate in any relevant Safeguarding training and keep up to date with any changes to Ella’s’ safeguarding policies and procedures

Accommodation and risk management
● Run regular house meetings and house outings for residents
● Support residents with housing benefit and service charges
● Manage all paperwork in the premises, processing any personal data in accordance with Ella’s’ Data Protection Policy and procedures
● Handle emergency situations calmly and professionally
● Ensure all safety and security procedures are followed to keep self and others safe
● Maintain a safe and secure working environment
● Ensure the location confidentiality of Ella’s’ premises to protect survivors and safeguard staff and volunteers

Other/general duties
● Develop strategic partnerships with local agencies working within the Violence Against Women and Girls sector and other local organisations or businesses that could enrich the work of Ella’s
● Take part in the out of hours on-call service
● Attend any training required for the role, keeping up to date with any developments and changes within the sector
● Represent the work at Ella’s with integrity at all times
● Adhere to all of Ella's policies and procedures at all times
● Be an active member of the organisation, attending any team meetings that are required and contribute to Ella's’ strategic goals and input into its direction of growth
● Attend monthly supervision with the service manager and keep in regular contact
● Manage all paperwork, processing any personal data in accordance with Ella’s’ policies and procedures
● Support Ella’s’ fundraising and external communications by assisting with the gathering of stories, data and so on
● Complete any other duties as directed by the service manager which are within the scope of the role

See attachments for Person Specification and how to apply

We are looking to recruit an experienced journalist to manage all aspects of content development and production of the Charity’s membership magazine, Under 5, in both print and digital format. This is a hybrid role (two days a week in the London office).

Benefits:

• 26 days annual leave plus 8 bank holidays, pro rata for part time employees
• Enhanced sickness pay
• Employer and employee contribution pension scheme
• Birthday leave so you can have a day off for your birthday dedicated to you and your well being
• Enhanced sickness pay and paid bereavement leave
• Regular access to internal and external learning and development opportunities
• A Recruitment Referral Payment Scheme, giving you an introductory payment of up to £300 if someone you have referred to the Alliance takes up a role in the charity.
• Access to our Employee Assistant Programme (EAP), which includes 24/7 helpline access, dedicated managers helpline, confidential counselling sessions delivered by accredited specialists, legal, debt and life management advice, discounts, and wellbeing content plus resources.
• Savings of up to 25% on O2 Refresh Airtime Plan on any new phone or tablets
• A dedicated mental health First Aider to support your mental well being

Main duties:

• To identify and research themes for each issue, sourcing and managing contributors to ensure the magazine has a clear, consistent, relevant and interesting voice to the readership.
• To lead on planning, sourcing contributors, writing and managing content of Under 5 magazine, 10 issues produced every year
• To liaise with Communications and External Affairs colleagues to ensure that corporate partnership publicity, advertorial, editorial and competition deals are delivered to meet terms of contra deals in relevant issues of Under 5.
• To write, edit and upload regular online news stories for selected digital communication including planning, writing and managing content for the fortnightly Under 5 e-newsletter.

Essential criteria:

• Proven experience of working on magazine in an editorial role with an ability to lead on commissioning, writing, sub-editing and proofing professional copy.
• Excellent journalistic writing skills, with the ability to write concise and accurate news copy.
• Clear understanding and practical experience of managing magazine print and production processes
• Strong interpersonal skills with direct experience of managing internal and external suppliers, journalists, production staff, advertisers and contributors.
• Strong creative and written skills with an ability to produce clear, accurate and interesting copy tailored for different audiences.

Please provide an additional statement with your application explaining how you meet the essential criteria in the person specification. 

Digital Producer

Full Time. Permanent. Hybrid working

This role can be based in any of our UK locations; Cardiff, Edinburgh, London, or Warrington. 

You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days. 

Salary - £35,911 per year (plus London allowance if applicable)

Early applications are strongly encouraged as interviews will be scheduled on an ongoing basis. We reserve the right to close the advert before the advertised closing date.

About the role

As a Digital Producer at Christian Aid, you’ll play a key role in delivering high-quality digital content that inspires action, builds supporter relationships and brings our mission to life. Working across the digital ecosystem, you’ll create and manage engaging content that drives traffic, deepens understanding and supports key organisational goals.

You’ll collaborate closely with colleagues in digital, media and communications to deliver a range of compelling and user-focused. Using performance data, you’ll continuously optimise our content to ensure it’s accessible, impactful and aligned with Christian Aid’s digital strategy.

With strong editorial skills and a good understanding of digital tools and platforms, you’ll help shape a seamless user journey—from discovery through to engagement and action. Whether you're sourcing visuals, improving SEO or making technical updates, your work will support the reach and relevance of our digital presence.

About you

You are an experienced digital content professional with a sharp eye for detail and a passion for creating accessible, user-centred content. You’re confident working on CMS platforms, and using SEO tools and analytics to plan, publish and refine content.

You understand the importance of digital journeys and how to make content that connects. From translating complex information into clear, engaging copy to improving performance through data insights, you bring creativity, analytical thinking and strong project management skills to everything you do.

You’re a team player who values collaboration, inclusivity and open communication. You enjoy working in a fast-paced environment, meeting deadlines and contributing ideas that improve our digital work. With a commitment to Christian Aid’s values and voice, you know how to create content that builds trust and drives action.

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

For Salary details for this role, please refer to the Salary band by location.

High Trees Community Development Trust is seeking a detail-oriented and analytical Data & Performance Lead to play a vital role in our Education and Training team. 

This is an exciting opportunity to ensure that data and insight drive the quality, impact and growth of our learning provision. You’ll manage and develop our systems for tracking learner journeys, performance outcomes and funding requirements- helping us to continuously improve and tell the story of our impact. 

We’re looking for someone who enjoys working with data, has an eye for accuracy and process improvement, and is passionate about using evidence to make a difference. If you’re a methodical thinker with strong analytical and organisational skills, we’d love to hear from you. 

About High Trees 

High Trees Community Development Trust has been rooted in the local community in Lambeth for over 27 years. We deliver education and training, employment support, community action, children and young peoples services, and research and capacity building-  in partnership with local people and organisations, working together to build stronger communities and create meaningful change.

We are recognised for our collaborative approach, our long-term partnerships, and our commitment to equity, learning and community leadership. 

At High Trees, you’ll join a collaborative, supportive and values-driven team. You’ll have the opportunity to shape data practices that directly improve outcomes for learners and communities, and contribute to a dynamic organisation committed to learning and impact and play a key role in a growing organisation that values both people and performance.