User researchers jobs

We are recruiting for a User Experience (UX) Designer to join the Digital Team on a 23-month Fixed Term Contract.

This is an exciting opportunity to join The National Lottery Community Fund as a UX Designer.

In this role, you’ll be discovering user needs, analysing, and sharing insights with colleagues as well as designing new user experiences and user interfaces for both testing with customers and live deployment. Using techniques that vary from sketching on paper to ‘sketching in code’. You will also build digital design assets ready for use by a developer.

You will be part of our Digital team. We’re a multi-disciplinary team, working to user-led design principles. You will work with other designers, researchers, developers, and colleagues across the Fund to design solutions that meet user needs and reflect our values.

You will join a thriving group of designers who love sharing knowledge and experience. We will offer you support to widen your design skills, and opportunities to take part in training and communities of practice.

The responsibilities of the job include:

• Design user-centred experiences from concept to implementation
• Use research, feedback, and analytics to inform and improve designs
• Create wireframes, user flows, prototypes, and high-fidelity UI designs
• Translate designs into accessible, responsive HTML & CSS prototypes
• Work collaboratively with designers, developers, and researchers
• Conduct testing and iterate based on feedback
• Contribute to and evolve our design system

Interview Date: Virtual interview – week beginning 23 March

Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations.

We will talk to you about where you are based and your working pattern if you get the job.

If you would like an informal conversation about the role specifically, please contact the Hiring manager: Anna Klepacka. 

Any questions about the recruitment process, please email the recruitment team.

How to apply

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential Criteria:

• Significant experience designing in complex organisations, ensuring effective and user-centered service delivery.
• Excellent prototyping skills to bring complex ideas to life at any fidelity.
• Solid working knowledge of HTML and CSS.
• Significant experience with design tools like Figma.
• Experience applying WCAG standards in real-world projects.
• Ability to work collaboratively in an agile, fast-paced environment.
• Ability to tailor communication to stakeholders' needs and work with them to build relationships while also meeting user needs.

Desirable Criteria:

• Experience working with a range of CMS and CRM platforms

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Research Grants Manager
Harrogate, North Yorkshire

We offer hybrid working.

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Research Grants Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

Reporting to the Head of Research and Clinical Trials, you will manage the portfolio of active Research Awards and develop an in-depth knowledge of the portfolio to support internal and external communications. This will include developing appropriate monitoring strategies for projects within the portfolio to ensure key milestones are tracked against plans, acting as a key contact point for Award holders and staff within the Charity.

As Research Grants Manager, you will support the delivery of our research strategy and progress with our strategy through engagement with researchers and collection of key data. The role includes engaging with researchers, developing and maintaining monitoring systems and data collection, and oversight of ongoing research awards and budgets.

Specifically, you will:

Research award management and governance

Ensure Research Awards are effectively managed, allocated funding is used as planned and the impact is monitored:

• Develop strong relationships with award holders and serve as the main point of contact for any issues with research awards.
• Manage funded awards, ensuring monitoring processes are fit for purpose. Monitor the progress of research awards, through regular meetings with award holders and ensuring satisfactory progress reports are submitted.
• Develop appropriate management processes for new funding initiatives.

Research strategy development and implementation

· With the Head of Research and Clinical Trials and the wider Research Funding Team, set the Research Funding Team objectives and budgets ensuring they underpin the delivery of the organisational strategy.

· Maintain awareness of the external research environment, including working with the, AMRC and relevant funding organisations such as the NIHR and other health charities and developments in cancer prevention, diagnosis and treatment. 

·  

Team collaboration, management and development

· Coach and develop the Research Funding team, whilst role modelling the values of the charity.

· Work closely with the other Research Grants Managers and provide cover when needed.

About You

To be considered for this role, you will need:

· To have a Post Graduate Qualification in a relevant subject or a degree in a relevant subject area with demonstratable experience in a charity, research or health environment, at a similar level.

· To have an in depth understanding of research funding mechanisms including peer review processes and management of research awards. 

· To have demonstratable experience of research funding and/or management of clinical research.

· To have experience of managing budgets and analysing expenditure of grant awards.

· To have experience of developing and maintaining strong relationships with a broad range of external stakeholders including senior academics, medical consultants, public health experts and members of the public.

· To have excellent communication, networking and interpersonal skills with an ability to engage with a wide range of internal and external stakeholders.

· To be an experienced user of PubMed and other research literature databases.

· To have good project management skills including budget control.

· To have excellent organisational skills, including the ability to prioritise workload to meet deadlines and coordinate multiple complex projects.

· To be able develop reports and present complex information to range of stakeholders.

· To have strong IT skills including MS Office (Word, Excel, Outlook, PowerPoint, Access) and experience in using databases.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People,  before 17 February 2026. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

Job Title - Managing Director of Research Programmes (UK)

Contract – Permanent

Hours - 35 hours per week

Salary – Circa £75,000 per annum (negotiable)

Location - Coram Campus, Bloomsbury, with occasional travel and some working from home as agreed

About Coram

Coram, which is the oldest children’s charity, is a group of specialist organisations; we help more than 1 million children and young people from infancy to independence, creating positive change that lasts a lifetime.

Established by Royal Charter in 1739, as the Foundling Hospital, and operating from its distinctive 3.5 acres headquarters in the heart of London, Coram has built a position of insight, influence, and research by working closely with other organisations and other sectors, universities and government, professionals, and families. We have ambitious plans for the future, to be the UK’s leading recognised research organisation, dedicated to improving life chances as the Institute for Children.

About the role

This role works directly with the Chief Executive as a member of the Senior Management Team in achievement of this vision and strategy; it will lead the advancement of the Coram Institute for Children as a UKRI recognised independent research organisation (IRO), drive research capacity and capability, champion and deliver internal and external evaluations, advance Coram’s sector credibility and relationships, and inform and contribute to the group’s reach, relevance and results.

This senior position leads a large team of mixed methods researchers and data analysts and comprises an important opportunity for a credible research leader and experienced charity senior manager who is dynamic and multi-skilled with an entrepreneurial approach to lead the only IRO in the children and young people’s sector.

The successful candidate will have a strong business focus and commitment to translating research findings into policy and practice and direct experience of securing research council funding, or funding from sources such as What Works Centres, local and central government or Trusts and Foundations.

You will be able to work individually, in a team and across the organisation. Strong critical thinking ability, partnership building skills and knowledge, experience and commitment to improving lives of children are essential.

To apply for this role, please visit the Coram website to complete an application. Please note CV’S will not be accepted.

Closing date: 18th February 2026 at 12 noon

Interview date: 26th & 27th February 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

These roles are central to ensuring that the voices of people in the justice system shape the services that affect them. You’ll work directly across our Prison Councils in HMP Altcourse and HMP Forest Bank, as well as a range of community‑based projects regionally, and occasionally national. Some projects will require significant travel, so flexibility is essential.

• Full-time and Part-time position available
• Permanent 
• £25k- £30k depending on experience (pro-rata for part time)
• Bank holidays plus 25 days holiday (pro-rata for part-time)
• Dependent on a DBS check 
• Probationary period: Six months

The Food Chain's Dietitians bring specialist health and nutrition knowledge and skills to the staff team, enabling the running of our charitable services. As the first and regular point of contact for Service Users and referrers you will implement your nutritional expertise to ensure The Food Chain meets the needs of people living with HIV who are experiencing barriers to the nutrition they need to get well, stay well and live healthy independent lives.

Please ensure you have read the below Key Activities and can meet the required Competencies before applying. Please also ensure you have read and understood our Values Statement before applying. 

Key Activities: 

1. To perform Dietetic Assessments* (see competencies below):

• Coordinate and manage our list of incoming referrals from NHS and community organisations, ensuring contact is made in a timely manner 

• Communicate with referrers in the NHS and community organisations to ensure information is accurate and transparent 

• Interpret information provided to determine the appropriate services for those referred to us

• Engage with Service Users to understand their nutrition needs and agree personal goals, ensuring they are supported to meet these goals while they are in receipt of our services 

• Arrange tailored grocery deliveries taking in to account clinical, cultural and practical needs 

• Keep accurate records of referrals, outcomes and feedback, and to report on trends

• Adhere to the Health and Care Professions Council (HCPC) Standards of conduct, performance and ethics 

• Ensure communication, conduct and interactions are grounded in compassion, free of judgement and in accordance with the policies and procedures of The Food Chain. 

2. To be actively involved in the delivery of services, both internal and external: 

• To be an active presence at our Eating Together group meals

• To deliver talks at Eating Together on nutrition and/or general wellbeing related topics

• To maintain ongoing contact with Service Users at Eating Together and over the phone throughout the duration of their service, listening to and learning from their experiences, ensuring our nutritional input is ongoing, responsive and reflective of changes in their situations 

• To actively participate in peer supervisions with the Senior HIV Dietitian and Services Manager

• To deliver external talks to partner organisations including charities, community groups, universities, NHS and corporate partners, all with wide and diverse audiences. 

3. To work independently and collaboratively within a small staff team: 

• Actively support the staff team and volunteers to keep HIV nutrition knowledge up to date, relevant and at the forefront of our service delivery

• Be proactive in monitoring, developing and updating our nutrition resources, talks, website content, menus and recipes, ensuring resources are up to date and in line with good practice

• Support the Senior HIV Dietitian with research, audit and service development projects 

• Work flexibly as the organisation’s needs grow and develop over time 

• With support from the team, develop continuing professional development (CPD), identify training needs and suggest future developments and/or research opportunities

 4. To work in line with The Food Chain’s values, mission and strategic aims: 

• Develop and maintain an awareness of HIV-related stigma and the need to respect confidentiality 

• Continually grow and practice an awareness of HIV-related stigma with other issues including but not limited to racism, structural discrimination, homophobia & transphobia, particularly as they relate to health inequalities and social isolation

• Understand and adhere to The Food Chain’s organisational policies and procedures, especially around safeguarding 

*Dietetic competencies 

Current competencies required: 

• Undertake clinical assessment of nutritional risk and nutritional needs and interpret to make appropriate clinical decisions 

• Gather and interpret psychosocial information e.g. mental health conditions, sleep patterns, living arrangements, support systems, employment status, immigration status

• Be sensitive to cultural, religious, ethnic, or personal dietary preferences

• Gather and interpret information on recent or longstanding lifestyle habits, behavioural patterns, motivating factors and barriers to change 

• Interpret results of relevant biochemical and haematological tests related to nutritional care

• Interpret investigations pertaining to bone disease, lipids and diabetes risk

• Collaborate with individuals to develop a realistic and achievable patient-centred dietetic care plan which takes into consideration all aspects of their social and clinical status 

• Demonstrate understanding of the nature of the interactions and risks posed by some complementary/alternative medicine (CAM) and advise patients accordingly. Know where to seek more in-depth advice when needed 

Working towards: 

• The above competencies specifically relating to PLHIV 

• Show awareness of the occurrence of drug-nutrient interactions and know how to access advice about these 

• Demonstrate an understanding of how ARVs work (mechanisms of action), drug classes and combinations, administration, timings and dietary requirements 

Experience, Knowledge and Competencies: 

Qualifications/Registrations: 

• Qualified Dietitian (Essential) 

• Current HCPC registration (Essential) 

• Membership of the British Dietetic Association’s HIV Care Specialist Group (Desirable) 

Experience: 

• Working within a small team (Essential) 

• Dietetic management of a wide range of clinical conditions (Essential) 

• Working with diverse and marginalised populations (Essential) 

• Promoting positive behaviour change (Essential) 

• Working within a community organisation consisting of staff and volunteers (Desirable) 

• Research and data analysis (Desirable) 

Knowledge: 

• An understanding of why nutrition is important for people living with HIV (Essential) 

• An awareness of the barriers for people experiencing food poverty in the UK (Essential) 

• Current demographics of and issues affecting people living with HIV in the UK (Desirable) 

Competencies: 

• Time management and identifying own priorities (Essential) 

• High level written and verbal communication skills (Essential) 

• Proficiency and competency in using digital tools & online databases (Essential) 

• Experience of public speaking and leading group education programmes (Desirable) 

• The development and nutritional analysis of menus and recipes (Desirable) 

The Food Chain's operating hours are Monday - Friday 9am to 5.30pm. Flexible working is available and can be discussed. The ideal candidate will be able to work outside of office hours, for example joining our Duty Manager rota for Saturday Eating Together services (once every 6 weeks). 

PMRGCAuk is a small national charity dedicated to supporting people affected by polymyalgia rheumatica (PMR) and giant cell arteritis (GCA). We have a big impact, supporting patients with our small staff team and with the help of a proactive team of volunteers and working closely with leading rheumatologists and researchers to improve diagnosis and treatment of these conditions. As we continue to grow, we are looking for a passionate and dynamic Fundraising Officer.

Key focus of the role

This is a newly created role designed to develop and support our fundraising activities, particularly in the areas of legacy fundraising and grants and trusts, as well as increasing our membership, working alongside our small team. We are a small charity with big ambitions and this role is designed to help us grow and become sustainable in the future.

Key Responsibilities

Legacies:

· To develop a comprehensive legacy fundraising strategy and workflow, in collaboration with the Director and the Fundraising Committee.

· To work with colleagues to raise the profile of legacy fundraising, including production of materials, social media content, website development, etc.

· Work across the charity to ensure legacies are integrated across relevant channels to reach key audiences

· Build a portfolio of case studies in conjunction with the Deputy Director to showcase how legacy giving has impacted the community

Trust and Grants

· Identify and research a pipeline of potential Trust and Grant funders to secure financial support for the charity

· Work with the Director, trustees and other colleagues to develop fundraising applications for new and existing projects

· Develop compelling funding applications with service-user insight to Trust and Grant funders

· Manage and track existing funding received and complete appropriate reporting protocols to the relevant funders

· Produce timely and engaging project reports to inspire future funders and clearly measure impact of any funding received.

Membership

· To develop a strategy to increase membership, including professional membership

· To increase membership, including professional membership in conjunction with the wider PMRGCA team of staff and volunteers

General

· To lead on the development and establishment of a ‘shop’ on our website to generate additional funds.

· Support with other fundraising initiatives within the organisation, for example, Marathon in a Month, Big Give.

· Achieve agreed income targets, with a focus on securing funding from Trusts and Grants, as well as an increase in legacy donations and increased membership

Who We're Looking For:

• A proactive self-starter with experience of legacy and trusts and grants fundraising
• Someone with experience of working in a small voluntary organisation who recognises the needs to be flexible and adaptable
• Someone with knowledge of the UK voluntary sector and a passion for improving health outcomes.
• A strong communicator with excellent writing, project management, and financial skills.
• Someone who is confident with IT systems

Part time – 22.5 hours per week (equivalent to 3 days)

Salary range £27,000-£30,000 FTE (pro-rata 0.6 £16,200- £18,000)

Fixed term contract – 2 years

Location: Home based with occasional travel to meetings in London

This is a fixed-term contract for a period of two years. The fixed-term nature of the post reflects the charity’s current operational and financial planning cycle. Any extension beyond this date will be at the charity’s discretion based on organisational need and affordability.

Closing date: 5th March 2026

Please apply by sending a copy of your CV and a cover letter (no more than 2 sides) outlining why you feel you would be the perfect fit for this role and what you could bring to the organization.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

• Job title: Senior Research Analyst
• Area of work: Research & Evidence Development
• Contract type: Permanent
• Employment type: Full-time (35 hours per week)
• Salary: £50,000
• Location: Hybrid
• Annual leave: 25 days plus bank holidays
• Other benefits include: Cycle to Work scheme, discounts (retail, gym, tech, restaurants), flexitime, parental leave, staff networks, learning & development opportunities
• Closing date: Midnight, Wednesday 19th February 2025

OverviewThis is an exciting opportunity to play a leading role in generating the evidence that shapes regulatory policy. As a Senior Research Analyst, you'll design and deliver high-quality primary research that informs strategic decisions, evaluating complex issues across the pensions and financial landscape.

Working within a multidisciplinary research and analysis team, you will lead end-to-end research projects, from designing methodologies and conducting qualitative and quantitative analysis, through to translating findings into actionable insights for senior stakeholders. You'll play a pivotal role in strengthening the organisation's research capability and supporting evidence-based policy development.

This role is ideal for candidates with strong applied research experience, a passion for understanding user and industry behaviours, and the ability to turn data into compelling narratives that inform decisions.

Key Responsibilities
* Lead the design, commissioning, and delivery of primary research projects across the organisation.
* Apply expert research methods (quantitative and qualitative) to gather robust evidence that informs strategy and policy.
* Manage relationships with external research agencies, ensuring high-quality outputs and value for money.
* Conduct independent analysis, including statistical testing, qualitative coding, and data visualisation.
* Communicate complex findings clearly, translating evidence into actionable insights for senior leadership and non-technical audiences.
* Work collaboratively with multidisciplinary teams to scope research needs and shape evidence-based recommendations.
* Mentor and support junior analysts, providing guidance on research design and analytical delivery.
* Stay abreast of innovative research approaches, tools, and best practice across the research profession.

Skills & Experience Required
Essential
* Postgraduate qualification in a relevant subject (e.g., social research methods) or equivalent professional experience.
* Experience independently designing and delivering hypothesis-led research.
* Strong understanding of research methods, including quantitative and qualitative study design (e.g., cross-sectional, longitudinal, cohort, quasi-experimental).
* Proficiency in research analysis, including descriptive statistics, T-tests, chi-squared, qualitative coding, and data visualisation.
* Proven ability to manage research projects and agencies, ensuring quality, timeliness, and rigour.
* Experience coordinating work with internal and external stakeholders in a multidisciplinary environment.
* Excellent communication skills, including the ability to present complex findings clearly and persuasively.

Desirable
* Experience working within or alongside the UK pensions sector.
* Expertise in managing high-value research procurement processes.
* Experience using survey platforms with complex routing.
* Familiarity with social research codes of practice (GSR, SRA, MRS).

Person Specification
* Proactive and flexible approach to work.
* Strong problem-solving and analytical skills.
* Excellent attention to detail and accuracy.
* Collaborative, supportive, and comfortable working in teams.
* Ability to manage competing priorities and work at pace.

The Team
You'll join a supportive and collaborative research and analysis function that works closely with policy, strategy, regulatory and operational teams. The organisation offers:
* Genuine opportunities for learning and professional development.
* A values-led, inclusive culture.
* Hybrid working and flexible shift patterns.
A vibrant workplace supported by employee networks (e.g., Disability, Family, LGBT+, Minority Ethnic, Women's).

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Key Responsibilities

As our Website Lead, you will: 

• Oversee daily management, development and optimisation of the ICR’s main website — including content, SEO/AEO and technical improvements
• Work closely with internal partners to develop new pages, sections and features
• Lead a programme of ongoing content review and user training across the organisation
• Produce regular website analytics reports and deliver insight-driven recommendations
• Ensure consistent branding, accessibility and outstanding user experience
• Manage a Digital Communications Officer (job share, 1.2 FTE) and help recruit and line-manage a new Website Developer
• Plan and prioritise technical projects with our Digital Services (IT) team

About You

This is a fantastic opportunity for someone who combines technical understanding with creativity, editorial judgement and a passion for delivering exceptional digital experiences.

You’ll bring:

• Strong experience managing and publishing content within a CMS (Sitefinity experience is a bonus)
• A solid understanding of HTML and confidence working with developers and IT colleagues
• Experience overseeing the day-to-day running of a large website
• Skills in analysing website performance using tools like GA4, Google Tag Manager or Matomo
• Excellent organisational ability and the skills to manage multiple concurrent projects
• Strong written and verbal communication skills
• Experience managing or mentoring others (highly desirable)
• A proactive, collaborative approach to working across teams
• Optional but advantageous: experience with Adobe Creative Cloud tools, editorial content review, and training non-technical users

Head of Supporter Insight & Experience

Job reference: REQ000936

£56,297pa + excellent benefits

Woking, Surrey GU21 4LL / Hybrid Working

Hybrid working: Minimum 40% in person collaboration per month

About the role

We’re excited to be recruiting a Head of Supporter Insight and Experience to lead WWF-UK’s understanding of its supporters and ensure that insight is consistently used to shape strategy, journeys and decisions across the organisation.

In this role, you’ll lead and shape WWF UK’s supporter insight and experience, owning the frameworks, intelligence and evidence that guide organisational strategy, supporter journeys, investment decisions, product development and innovation. You’ll build and develop a cross organisational insight capability in a new Supporter Experience Directorate - integrating qualitative research, quantitative analysis, audience segmentation, digital analytics and journey intelligence.

You will play a key change leadership role, embedding insight led ways of working across Fundraising, Communications, Digital and Technology, and championing a shared understanding of supporter needs and behaviours. A core part of the role is driving digital experience improvement and working collaboratively across teams to inform system development, UX design and experience innovation.

Skills and experience

You’ll bring the skills and experience needed to succeed in this role, including:

• Proven experience leading organisation-wide qualitative, quantitative and digital insight programmes

• Strong understanding of supporter or customer behaviours, needs and motivations, with proven experience in supporter segmentation and audience frameworks, as well as journey analysis, mapping and reporting.

• Experience of leading innovation pipelines, including developing business cases for improvements or investment and managing initiatives, from concept to delivery.

• Strategic insight leadership and communication skills, able to turn complex evidence into clear organisational direction, priorities and recommendations.

• Ability to influence senior stakeholders and embed insight led ways of working across fundraising, communications, technology and product teams.

• Strong people leadership skills, with experience building, leading and supporting insight, research or innovation teams.

• Proven ability to deliver insight and experience improvements in a fundraising, membership, charity or purpose led context (B2C and/or B2B).

• Degree level qualification, or equivalent experience, demonstrating strong capability in insight, data, digital, marketing or analytical disciplines. 

What we offer

We believe in rewarding our team with more than just a salary. Here’s what you can expect:

· Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays

· Flexible working options, to support your work life balance

· 7.5% employer contribution to pension, rising to 10% with employee contribution

· Learning and development opportunities to help you grow

· Regular wellbeing initiatives to support your health and happiness.

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.

About WWF-UK

We’re a global conservation charity with millions of supporters and hundreds of projects around the world.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.

How to apply

Click the link to apply via our website.

You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.

Application closing date : 03/03/2026

Our Diversity Promise to You

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website.

Safeguarding Commitment

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.

We are looking for someone who is organised, proactive, and motivated to support fundraising through high quality research and insight. You’ll be confident managing multiple tasks at once, comfortable working to deadlines, and able to adapt when priorities shift.

Strong organisational and time management skills are essential, as is the ability to communicate clearly and present information in a concise, user friendly way.

Purpose of the Role

The Digital and Operational Lead will lead the development and day-to-day delivery of the eoa’s digital systems including our AMS and SSoT (iMIS) and member community platform (Thrive by Higher Logic), operational infrastructure, and working environment (office and WFH).

The role will ensure the smooth running of core business systems and services, embedding a data-driven, member-focused approach and supporting the delivery of our ambitious sector growth strategy.

Role Summary

• Contract: Permanent
• Hours: 37.5 hours per week
• Location: Manchester (hybrid). You will be expected to attend the office at least twice per month, and more often where needed
• Salary: £35,000
• Pension: Up to 7% employer pension match (from year 1 anniversary)
• Annual Leave: 30 days leave + bank holidays
• Reports to: Membership & Operations Director
• Management of:N/A

Key Responsibilities

Systems, Technology, and Intelligence

• Lead the delivery, development, and optimisation of our digital infrastructure, including implementation of AI, liaising with suppliers and internal stakeholders to ensure business critical systems are maintained, secure, and future-proofed.
• Drive creation and delivery of seamless, engaging digital experiences that support member acquisition and retention, and generate measurable ROI.
• Ensure high digital adoption among staff and members while championing the use of iMIS (the eoa’s AMS) as a single source of truth.
• Ensure high quality data management practices and support teams in using data for business insight and decision-making.

Business Operations 

• Lead on all office and work from home functions including service provision, maintenance, insurances, H&S, and contracts with suppliers and landlords representatives.
• Support delivery of our people and culture strategy.
• Oversee our people processes including recruitment, onboarding and offboarding, staff contracts, holiday and absence records.
• Maintain accurate documentation and ensure regular reviews of safety and operational processes.

Knowledge, Experience, and Attributes

• Confident using and maintaining digital platforms and systems (e.g. CRM, AMS, online communities, IT tools).
• Skilled in using digital tools, and in interest in implementing AI, to improve operational efficiency and UX.
• Data-literate, with experience supporting colleagues to use systems for data-led decision making.
• Experience in change management or embedding new systems or processes across an organisation.
• Confident in supplier and stakeholder coordination to deliver on agreed service levels.
• Experience in operations, office coordination, or systems support within a membership body, charity, association, or SME.
• Knowledge of people and culture practices in small teams.
• Knowledge of health and safety compliance in an office setting.
• Strong organisational and problem-solving skills, with an ability to prioritise and deliver against competing deadlines.
• Knowledge or interest of employee ownership and experience working in a purpose led organisation.

What Constitutes Success in This Role?

Success in this role will mean delivering high performing digital systems that enhance member experience, strengthen engagement, and enable growth through smarter use of data. Strong supplier relationships and effective cost management will demonstrate tangible impact. Day-to-day operations will run smoothly, with efficient support for hybrid working and the seamless delivery of core operational services.  

Key outcomes for the role

• Outcome: The eoa office and WFH environment is well managed, safe, and compliant with the relevant legislation and standards.
• Measure: All compliance checks (e.g. risk and DSE assessments) completed on time and documented, with no compliance breaches.
• Outcome: High- performing and future-proof digital infrastructure. All core systems are integrated, meet user needs, are stable and secure.  
• Measure: Resolution of critical issues within agreed SLAs; positive feedback from staff and key users in staff and member satisfaction surveys.
• Outcome: Member experience streamlined, engaging and user-friendly digital interactions with the eoa.
• Measure: Member satisfaction with digital services has an NPS of 40 in annual member survey; measurable improvement in digital engagement metrics.
• Outcome: New system functionality, updates or digital solutions are introduced on time, on budget, and with high adoption by staff and members.
• Measure: 100%+ internal adoption rate for new systems or features; post-implementation review shows on-time delivery and positive ROI or user feedback.
• Outcome: eoa uses accurate, timely data from a single source of truth to inform decisions and improve member services.
• Measure: All teams actively using iMIS data to report on KPIs or inform decision-making; data quality score (e.g. % of complete member profiles) reaches 85%.
• Outcome: Contracts with digital and operational suppliers deliver value, performance and are aligned with organisational priorities.
• Measure: Supplier contracts are delivering on time and budget, with at least 90% supplier performance rated satisfactory or above.

How to apply

To apply, please submit:

• A two-page CV
• And and one of either:
  • Cover letter setting out your motivation, approach, and what you will bring to the role
  • Video (maximum 10 minutes) setting out your motivation, approach, and what you will bring to the role

Applications should be submitted before 9:00am 2 March 2026. We will close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible.

Interviews will be in Manchester w.c. 9 March 2026.

The eoa welcomes applications from people of all backgrounds, particularly those who are under-represented. We recruit based on values, skills, and contribution to our purpose.

ABOUT SAFETY4SISTERS

Safety4Sisters (S4S) is a specialist Black and minoritised by and for women’s organisation based in Manchester. Our aim is to promote the human rights of migrant women experiencing a spectrum of gendered violence by providing a trauma informed, specialist, holistic and integrative programme of support to Black and minoritised survivors with NRPF. Support is underpinned by the following strands of services and activities; culturally competent advocacy, welfare and destitution support, a specialist refuge dedicated to migrant women with NRPF, therapeutic activities, groups and training, social activities, a helpline for both professionals and women, grassroots campaigning, and strategic advocacy. 

JOB PURPOSE

To support the development and delivery of Safety4Sisters’ policy, campaigning, and influencing work to advance the rights, safety, and wellbeing of Black, minoritised and migrant women and children experiencing violence against women and girls (VAWG).

The post holder will contribute to influencing local, regional, and national policy and decision-making on VAWG, honour-based abuse, harmful practices, immigration and asylum policy, and no recourse to public funds (NRPF). This work will be rooted in survivor voice, frontline practice, and Safety4Sisters’ feminist and anti-racist values.

MAIN RESPONSIBILITIES

1.To contribute to the planning and delivery of Safety4Sisters’ policy, campaigning, and influencing work in line with the organisation’s strategic priorities.

2.To undertake policy research and analysis on issues affecting Black, minoritised and migrant women experiencing VAWG, including immigration, asylum, and NRPF.

3.To draft policy briefings, consultation responses, reports, statements, and other written submissions to influence decision-makers and statutory bodies.

4.To work closely with frontline staff, partners, and where appropriate victim-survivors, to ensure that policy and campaigning work is informed by lived experience and practice-based evidence.

5.To support parliamentary, local authority, and regional influencing activity, including engagement with MPs, councillors, civil servants, and statutory agencies.

6.To assist in organising and delivering policy events, roundtables, seminars, conferences, and briefings for external stakeholders.

7.To represent Safety4Sisters at external meetings, networks, events, and forums as required, promoting the organisation’s policy positions and values.

8.To contribute to raising public and professional awareness of VAWG, honour-based abuse, and the specific barriers faced by migrant women, including institutional racism and hostile immigration policies.

9.To manage Safety4Sisters’ social media platforms, ensuring content supports the organisation’s policy, campaigning and advocacy work and reflects S4S values and safeguarding principles.

10. To support Safety4Sisters’ partners and stakeholders to engage with policy advocacy, communications, and campaigning activity, including providing guidance and resources where appropriate.

11. To contribute to training, learning, and community engagement activities delivered by Safety4Sisters, including sessions for professionals and community organisations.

12. To maintain up-to-date knowledge of relevant legislation, policy developments, research, and sector best practice.

13. To contribute to monitoring, evaluation, research, and learning activities, ensuring accurate records and data collection for policy and campaigning work.

14. To assist in developing strong links with key partners and networks at local, regional, and national levels to strengthen Safety4Sisters’ influencing work.

15. To undertake campaigning and influencing activity arising from frontline services and policy priorities, which may include occasional evening or weekend work.

16. To undertake any additional duties that contribute to the effective delivery of Safety4Sisters’ services, projects and campaigns.

GENERAL DUTIES AND RESPONSIBILITIES

1.To contribute to the smooth running of Safety4Sisters’ services, projects and organisational activities.

2.To assist in maintaining high standards in all aspects of the organisation’s work, including conduct with colleagues, external agencies and partners.

3.To comply with and promote issues of confidentiality, safeguarding, equality, diversity and other Safety4Sisters policies and procedures.

4.To attend supervision, appraisal, training, staff, management and team meetings as required.

5.To promote equality and diversity in all aspects of Safety4Sisters’ work.

6.To maintain clear and accurate records and provide information for monitoring, evaluation, policy, research and funding purposes.

HEALTH AND SAFETY RESPONSIBILITIES

1.To be fully compliant with all Health and Safety legislation and Safety4Sisters’ Health and Safety policies.

2.To ensure that work is carried out safely and that no risk is posed to self, colleagues, service users or visitors.

FLEXIBILITY CLAUSE

In order to deliver services effectively, a degree of flexibility is required and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the post at the appropriate grade.

This job description will be reviewed with the post holder to ensure it accurately reflects the duties and range of the post and supports the delivery of high-quality services for Black and minoritised women.

When necessary, the post holder may be expected to work evenings and weekends. This time can be claimed back as Time Off In Lieu (TOIL).

THIS POST IS:

·Subject to Enhanced DBS Disclosure

·Subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure will be required from the Disclosure and Barring Service regarding any previous convictions.

·Open to women only* (exempt under the Equality Act 2010, Schedule 9, Part 1).

PersonSpecifications:ImportantInformationforApplicants 

Your application needs to demonstrate clearly and concisely how you meet each of the criteria. If you do not address the criteria fully, you will not be shortlisted. Please give specific examples wherever possible.

CRITERIA

ESSENTIAL/DESIRABLE

Knowledge/Qualifications

Knowledge and understanding of issues affecting Black, minoritised and migrant women, particularly in relation to violence against women and girls, immigration, asylum, NRPF and institutional racism.

Essential

Understanding of honour-based abuse, harmful practices and other forms of gendered violence.

Essential

Understanding of policy influencing, campaigning and advocacy as tools for social and systemic change.

Essential

Relevant qualification or equivalent experience in policy, research, campaigning or a related field.

Essential

Experience

Experience of working in a policy, research or campaigning role, or demonstrable transferable experience.

Essential

Experience of producing written policy outputs such as briefings, reports, consultation responses or submissions.

Essential

Experience of working collaboratively with multiple stakeholders, partners or teams.

Essential

Experience of managing organisational social media accounts. 

Desirable

Experience of engaging with statutory bodies, local authorities or government. 

Desirable 

Skills and Abilities

Excellent written communication skills, with the ability to communicate complex issues clearly and persuasively.

Essential

Strong interpersonal and relationship-building skills.

Essential

Ability to work on own initiative and as part of a team.

Essential

Ability to prioritise workload, manage competing demands and meet deadlines.

Essential

Ability to work effectively in a fast-paced, values-driven environment.

Essential

Personal Attitude and Commitment

Commitment to Safety4Sisters’ Black feminist, anti-racist values and survivor-led approach.

Essential

Commitment to equality, diversity and anti-discriminatory practice.

Essential

Willingness to work flexibly, including occasional evenings and weekends.

Essential

Commitment to ongoing learning, reflection and professional development.

Essential 

Are you an expert content designer with a passion for creating clear, user-centred content that helps people take action? Join Shelter as our Senior Content Designer and play a key role in shaping campaigns, policy and research content that supports people to get involved, donate and campaign with us to end the housing emergency.

About the role

Reporting to the Operations and Content Lead and working closely with product managers and stakeholders across all directorates, the role requires someone who is an expert in content design. You will be an impeccable writer and editor who can quickly adopt Shelter’s tone of voice. You’ll be able to write clearly and accurately. You will be able to write communications that encourage our supporters to campaign, donate and get involved with our work.

Day to day, you'll sit in a product team focused on our campaigns, policy and research content alongside another content designer. You’ll lead on workstreams and projects, ensuring work is delivered to meet objectives. Advocating for our users and building strong relationships with our stakeholders will be key to your success.

As a line manager to one of our content designers, you'll need to be able to demonstrate your ability to support their professional development.

Role specifics

We’re looking for a curious, creative problem-solver who’s confident collaborating across teams. You’ll be an expert in content design, who is comfortable working independently to research user needs and create clear, user-focused content. You’ll have a track record of managing different groups of stakeholders, and using research and expertise to demonstrate the value content design can bring to their work. You’ll set meaningful digital content KPIs, use data and analytics to measure performance, and ensure everything you publish is accurate and high-quality.

With experience using CMS platforms and a range of design patterns, you’ll take the lead in delivering projects on time, support product managers, and help develop and motivate your team. You’ll communicate ideas clearly, work confidently with stakeholders, test design hypotheses, turn research into practical improvements, and enjoy generating ideas, running workshops and shaping user-centred content strategy. You’ll have experience identifying opportunities to improve wider content team processes and working collaboratively to set and document standards.

You’ll be an experienced line manager, who is confident leading by example, as well as coaching and supporting others to achieve their goals.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The Digital Content and User Experience team plays a key role within Shelter by producing exciting content design work for directorates across the organisation, delivered through the Digital team. Collectively, they set the example for Shelter in digital best practice, discovery and innovation.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Do you want to be part of the team leading a charity that has a 135-year history of combating the challenges arising from deprivation and social exclusion in East London?

Our mission at St. Hilda’s East is to equip our service users with the resilience to navigate modern life. We welcome everyone into our spaces and work together to deliver engaging activities, promote social contact and ultimately enrich lives. 

Located in Tower Hamlets, we welcome people of all ages to our large, friendly community centre in Shoreditch where we offer a wide range of activities promoting wellbeing and social connections. Our services include sensory play for Under-5’s, youth programmes, wellbeing activities for those experiencing mental health issues, bilingual advice, and activities to reduce social isolation and enhance physical and mental wellbeing for older people. We also run a day centre in Shadwell, where we care for elders from the Bangladeshi and other communities. 

We have a unique relationship with our founders, the Guild (alumnae) of Cheltenham Ladies’ College, we are located on the fringes of the City, and we generate income from hiring out space in our community centre. These opportunities make the Marketing & Fundraising Manager position varied and interesting, with plenty of possibility to grow and develop in the role. 

Job Purpose:

The Marketing & Fundraising Manager will play a key role in developing and implementing St Hilda’s East’s marketing strategy and will take the lead in organising fundraising events and securing funds from individual donations, and rental and room hire income.

They will lead on communications with external stakeholders through the development and implementation of SHE’s marketing plans and social media strategy. There will be a particular focus on strengthening our unique link with the Guild (alumnae) of Cheltenham Ladies’ College, as well as with parents and pupils of the school – to raise awareness of the impact of St. Hilda’s East and to organise joint events. The postholder will work alongside freelance fundraisers who focus on maximising grant income.

It is not essential to have experience in the non-profit sector; we would love to hear from you if you have experience in sales and marketing in a commercial environment and are looking to bring your talents to the charity sector.

This job is for you, if you:

• possess excellent writing skills and a passion for communicating our charitable mission, possibly moving into the charity sector for the first time
• have the ability to develop and mantain positive relationships with a diverse range of people including high net worth individuals, partners, colleagues, and service users 
• have a proactive and creative approach to solving problems and researching and developing new sources of income 
• have the ability to manage multiple priorities, effectively balancing operational and strategic expectations.

Benefits

Benefits include flexible working arrangements including the option to split some of your time between our office and home, 25 days annual leave, Learning & Development Support, and access to an Employee Assistance Programme.

Closing date for applications: 22nd February 2026 at 23:59

Our Recruitment Policy: St Hilda's is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community.

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