Victim focus manager jobs
Are you a visionary leader with a passion for learning and development? Do you thrive in dynamic environments and want to make a real difference in the lives of victims and witnesses and onboarding new staff?
Victim Support is seeking a strategic and inspirational Head of Witness Service Learning and Development to lead the transformation of a L&D function within the Witness Service. This is a unique opportunity to shape the future of learning for a national service.
What We Offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
The role involves working with sensitive and potentially traumatic subject matter and occasional travel to attend meetings will be required.
As Head of Witness Service Learning and Development, you will:
- Lead the design and delivery of a comprehensive L&D strategy aligned with our values and culture.
- Champion trauma-informed, safeguarding-focused, and accessible learning across the service.
- Oversee and support onboarding induction and development for staff and volunteers, ensuring swift and effective deployment.
- Inspire and manage a dispersed L&D team, fostering high performance and innovation.
- Drive continuous improvement through data, evaluation, and quality assurance.
- Manage external learning providers and ensure value for money.
- Embed a learning culture across the Witness Service and contribute to broader people strategies.
- Develop an external learning arm to generate income and promote the Witness Service.
Key Deliverables:
- Delivery of impactful learning projects and plans
- Year-on-year improvement in workforce competence and service quality
- Implementation of a national L&D strategy
- Creation of income-generating external learning programmes
You will need:
- Proven experience as an L&D Manager or equivalent
- Expertise in designing and delivering diverse learning interventions
- Strong leadership and stakeholder management skills
- Budget management and financial accountability
- Knowledge of adult learning, funding landscapes, and regulatory frameworks
- Emotional intelligence, empathy, and the ability to influence and inspire
- Qualifications- Degree-level education or relevant equivalent experience; learning & development qualification such as CIPD & evidence of continual professional development
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
- Applicants will need to be available for interview dates scheduled for 02-10-25 and 09-10-25
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
We have an exciting and challenging opportunity for a Team leader to join the National Homicide Service (HS) on a permanent basis, covering the North and North East of East of England, working 37.5 hours per week.
This role is home-based covering Northumberland, Newcastle, Stockton on Tees, Humberside, Durham, North Yorkshire, West Yorkshire, South Yorkshire. You should live in one of these areas as regular travel is required.
Do you want to be part of a unique service providing the highest quality support to families bereaved by homicide and those who are eye-witness to homicide?
Do you want to lead a supportive, passionate and committed team?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
You will lead and support a team of Homicide Family Caseworkers to meet VS and Homicide Service standards and contractual requirements. You will be able to demonstrate the excellent organisational skills essential to managing a demanding and diverse workload and will have experience of achieving key performance indicators, as set by the Operation managers and Deputy Head of Service.
We pride ourselves on providing exceptional trauma informed advocacy and support to all service users and you will have an understanding of the impact that trauma and bereavement can have on individuals. We support staff to keep them safe within their role and you will lead on the importance of personal and professional resilience and wellbeing for the team.
You will have excellent communication skills and will support the Operation Managers to maintain the highest standards of service delivery, across a widely geographically dispersed team. You will be prepared to travel across the geographical area including occasional overnight stays to ensure you can meet team members in person as well as online. A driving license and use of a car are both essential as well as access to public transport. You will be reimbursed for all travel costs.
You will also enjoy working closely with a range of stakeholders (including Police Family Liaison Officers and Senior Investigation Officers within the Major Crime teams/Social Services) and will have experience in building constructive working relationships, focused on delivering the best service for vulnerable service users. You should be a confident presenter, and able to share the service and work we do to inform, educate and encourage notifications and referrals into the service.
Please see attached Job Description and Person Specification for full details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position: Communications and Marketing Manager
Salary: £28,000-£30,000 pro rata, pension paid at 4% contribution (Band 3a) pro rata
Hours: 3-4 days (.6 to .8FTE)
Days of work: Flexible to take place between Monday and Friday, TOIL-able hours in the evening or weekends when required
Contract Type: Permanent
Benefits:
-
4% employer pension contribution,
-
6.6 weeks annual leave entitlement (25+8 Bank Holidays)
-
Enhanced sickness pay
-
Monthly independent therapeutic supervision,
-
Take your birthday off
Location: Flexible / Snowdrop Project Offices, Castle Green, 7 Castle Street, Sheffield, S3 8LT
Reporting to: Head of Fundraising
Collaborating with: Community Fundraising and Events Manager
Direct reports: N/A
Closing date: Monday 29th September at 5pm
Interview dates: Interviews will be conducted W/C 6th October.
Start date: Late October/ November 2025
Be part of something life-changing.
At Snowdrop Project, we support survivors of modern slavery to recover from their pasts and rebuild their futures. We were the first UK charity to offer long-term, community-based support for survivors—and today, we continue to lead the way in trauma-informed care, advocacy, and reintegration.
Now, we are looking for a dynamic, innovative and creative Communications and Marketing Manager to join our Fundraising Team, helping us grow our impact and lead our external communications and digital marketing efforts to support more survivors of modern slavery.
About the Role
We are seeking a proactive, engaging, relational individual with who shares our values and is driven to make a difference.
As Communications and Marketing Manager, you will lead on crafting and delivering compelling communications that strengthen our brand, deepen supporter engagement, and drive income. With a strategic approach and a passion for storytelling, you will also oversee and support the delivery of creative, consistent and sensitive messaging internally and externally.
The role is responsible for continuing and enhancing both public and internal communication. We are a growing charity helping to lead the way in supporting survivors of modern slavery. This role is a pivotal part of the Fundraising team and will help us to deliver our aim to empower survivors of modern slavery and exploitation.
This role is designed for someone who enjoys cultivating and developing income through individual giving and thrives on excellent and creative communication.
What You’ll Be Doing:
This person will take the lead on developing and delivering the organisation’s communication and marketing, in line with our branding, mission, vision and values. This includes:
-
Lead on branding, digital presence (website, social media, newsletters), and compelling storytelling to grow awareness, engage supporters, and recruit staff/volunteers.
-
Develop and deliver campaigns, newsletters, and case studies with sensitivity, ensuring consistent brand representation and co-produced content with beneficiaries.
-
Contribute to annual fundraising strategy, create detailed communications/marketing plans with budgets and targets, and strengthen the donor journey.
-
Partner with the fundraising team to drive income through digital marketing, supporter engagement, donor retention, and data-led reporting.
-
Manage eTapestry records, supporter data, and income tracking, while recommending improvements in data management and ensuring GDPR compliance.
We’d love to hear from you if you:
-
Have experience creating engaging and effective marketing campaigns and communications.
-
Are a confident communicator and storyteller who has experience of creating impactful social media messaging.
-
Are proactive, creative, and passionate about our work supporting survivors of modern slavery and exploitation
-
Share our values of compassion, empowerment and collaboration
Why Join Us?
-
Be part of a pioneering, survivor-focused charity making a real impact
-
Work in a supportive, inclusive and values-led organization
-
Have the freedom to bring your ideas to life and take ownership of your work
-
Join a team that celebrates progress, values growth, and genuinely cares
-
Receive a number of benefits including your birthday off and monthly therapeutic sessions
Please see the Job Description document for full details and the Person Specification
How to apply: Click the CharityJob Apply button below. You’ll be asked to submit a CV and cover letter which details your suitability for the role (please read the instructions for completing the cover letter carefully- incomplete or irrelevant cover letters will be excluded) and answer a question about your right to work in the UK. CVs and cover letters will be screened and candidates will be shortlisted based on these.
We welcome every applicant and strive to create and promote inclusive teams. We celebrate difference and encourage everyone to join us, and to be themselves at work.
Please note- we will not be working with recuiters for this post.
Please submit a CV and Cover Letter that addresses all the points detailed in the person specification, giving relevant examples which demonstrate your suitability for the position.
We will be shortlisting for interview based on the below scoring system:
0 – Weak Does not address the essential criteria
1 – Average Addresses part of the essential criteria, provides little detail
2 – Good Addresses the essential criteria, providing some detailed relevant explanations
3 – Excellent Provides a thorough, considered explanation that fully addresses the person specification.
Empowering survivors of modern slavery to rebuild their lives and thrive



The client requests no contact from agencies or media sales.
We are seeking a strategic and innovative Digital Platforms Manager to lead the development and enhancement of our national digital support platforms, including My Support Space and the Victim Support website. This role is home-based within England & Wales.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
You will manage a team of digital professionals and work closely with internal and external stakeholders-including victims and witnesses-to ensure our platforms are accessible, inclusive, and user-focused. You'll also drive our digital innovation agenda, identifying opportunities for AI and automation to improve service delivery and operational efficiency.
Key Responsibilities
- Lead and oversee the development of digital platforms and website functionality.
- Manage relationships with external suppliers and digital service providers.
- Conduct UX testing and co-production activities with service users.
- Identify and implement AI and automation opportunities.
- Ensure SEO optimisation and monitor website analytics for performance improvements.
- Collaborate with content creators and developers to maintain a high-quality online presence.
- Drive innovation and digital growth across the organisation.
You Will Have
- Proven experience in digital innovation and delivering digital solutions.
- Strong understanding of user-centred design, agile methodologies, and accessibility standards.
- Experience in AI development and ethical digital practices.
- Ability to lead digital projects and manage performance.
- Knowledge of data protection and digital safeguarding.
- Experience working directly with service users to inform service design.
Key Deliverables
- Expansion of digital services to improve access and engagement.
- Growth of AI capabilities to enhance efficiency.
- Increased reach and impact of digital platforms.
Additional Information
- This role involves working with sensitive and potentially traumatic subject matter.
- Flexibility to travel across England and Wales to attend meetings is required.
- The interview process for this role will be in two stages, including a skills assessment and competency based interview.
- Applicants will need to be available for assessment and interview dates scheduled for 07-10-25 and 15-10-25.
About Us:
- Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
- Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
- At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
- As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.
How to apply:
- To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
POST
Manager (NUMbrella Lane)
RESPONSIBLE TO
Chief Executive Officer
RESPONSIBLE FOR
Management and oversight of all programming at NUMbrella Lane, with line management responsibility for the Scotland-based team.
SALARY & HOURS OF WORK
Full Time – 4 days a week (30 hours)
Salary: Gross £35,000 pro rata £28,000
Term - Permanent
Annual Leave Entitlement - 31 days including public and bank holidays Pro Rata
Pension: Workplace pension contributions of 5% per month will be paid by NUM
LOCATION OF THE POST HOLDER
The post holder will be required to work from our drop-in space and office in Central Glasgow and will have flexibility to work from home. There may be occasional travel throughout Scotland and the UK as part of the role, including to NUM’s main offices in Manchester. All equipment required for remote working will be provided and costs for travel outside of normal working spaces will be reimbursed by NUM.
ROLE SUMMARY
We are looking for an outstanding organiser and communicator to manage NUMbrella Lane (NBL) in Glasgow. NUMbrella Lane has been operating since 2022 after NUM took over aspects of the programming from the charity that ran Umbrella Lane. Since then, the project has evolved to provide in-person health and wellbeing support to Scotland-based sex workers and host events and outings within the community with a focus on community connectivity, reducing isolation and addressed root causes of interpersonal and intersectional violence. NBL is one of few sex worker-led services in the region and we seek innovative leadership that will execute our framework for change, build on partnerships, increase financial resources, and improve the service to the quality requested by communities of sex workers who live in or tour Scotland.
The post holder is a key point of contact who will further develop health testing services and other material support with, by and for sex workers. The NBL manager will co-design service delivery plans based on the needs of the community and NUM’s larger strategic vision; support the work of the Victim Support Case Worker based at NUMbrella Lane, the Mental Health Support Service Coordinator, and a new post, the Vocational Support Worker. The manager will be required to ensure the delivery of regular drop-in sessions, outings and events, and digital services in consultation with sex workers in Scotland and collaborate with the Manager of Support Services to support Victim and Vocational case work services to Glaswegians.
To be successful in this role, you should have at least 2 years’ experience as a manager in a position of public trust or in other leadership roles, have an excellent track record in program management and community development. Experience in or knowledge of adult industries is highly desirable. We value lived experience and welcome applicants with insight into the sector, but we do not require applicants to disclose personal histories. Experience with charity sector fund development and community development among marginalised communities are an asset.
The NBL manager must be knowledgeable about sex workers’ lived experiences, the socio-legal and political contexts within which sex workers and NUM are situated, and the ability to navigate a difficult terrain towards improving the systems, structures and services that influence the health and wellbeing of sex workers in Scotland in service to our mandate to 'end all forms of violence against sex workers' and eliminate the conditions that lead to poverty and survival sex work.
ABOUT NUM
National Ugly Mugs (NUM) is a UK-wide charity providing victim/survivor support and violence prevention services to sex workers, to ensure greater access to justice and protection. We serve sex workers of all genders, backgrounds and modes of work. We offer a digital tools reporting and alerting mechanism to warn sex workers about dangerous individuals who may target them; online screening tools; and individualised support for those who experience harm from a specialist team of Independent Sexual Violence Advisors (ISVA) and other experts. Some of this victim support work is done within formal partnerships with sister organisation. We run a wellbeing drop-in service in Glasgow and other in-person services and events in Manchester and London. We have developed Vocational Support Services for those exploring careers both in and outside of sex industries and we run a Racial Justice project that visibilises the lived experiences of harm among racialised sex workers towards systems change. We are currently enhancing services for sex workers who are 18-25 years of age and those under 30.
NUM values those with lived experience in sex industries and work with them to shape services and responses, conduct research, develop education packages, and participate in policy advocacy to change the conditions that lead to survival sex work, gain rights and recognition, and improve the safety of UK-based sex workers.
NUM is run by our CEO and governance is provided by a board of Trustees.
QUALIFICATIONS AND EXPERIENCE
-
At least 2 years' work experience as a manager or coordinator leading implementation of projects and services to marginalised populations with experience being responsible for environments and services.
-
Proven people management skills, including line management, supervision and coaching of staff and volunteers
-
Experience in project and partnership development, budgeting and fundraising.
-
Monitoring and evaluation skills, including data collection and reporting to funders.
-
Excellent organisational and interpersonal skills, and the ability to problem-solve and be proactive, within busy and challenging work environments.
-
A deep understanding of marginalisation and the health, safety and rights issues confronting sex workers in Scotland, as it relates to programming priorities, advocacy and partnerships.
-
High quality administrative skills and experience working with digital programs to document activities, deliver tasks on time and on budget. Specifically, proficiency with CRM systems, applications and digital platforms and services, particularly Google Workplace, the Microsoft Office Suite, as well as Slack, Trello, and other project management programs and tools.
If you are passionate about NUM’s mission to ‘end all forms of violence against sex workers’ by providing high quality health and wellbeing services to sex workers in Scotland, and you would like to be part of leading change within a passionate work environment, we would love for you to join our team.
Applications close on 1st October 2025 at 5pm BST.
Please submit a CV (max 3 pages) and a cover letter (max 2 pages) including:
- Why you want to manage NUMbrella Lane
- Prior work experience and suitability for the role
You can apply via Charity Jobs or by sending to admin[at]nationaluglymugs[dot]org with your name and ‘NBL Manager’ in the subject line.
Please also include two references (including your most recent employer or any organisations you currently or have recently volunteered for) and an indication of when they can be contacted. Please Note: We will not contact your referees until after an offer is made.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Team Leader - Dedicated services to join the New Era team in Staffordshire, working 37.5 hours a week. This role involved travel between Stoke-on Trent and Staffordshire
Do you want to make a difference every day?
Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability?
Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
Please see attached Job Description and Person Specification for further details.
This role is based across both our Stoke and Stafford offices - Travel Pan Staffordshire and between the two offices will be required for the role. Hybrid working can be applied for following completion of your 6 months' Probation period.
As a Dedicated Services Manager you will be:
- Managing dedicated caseworkers including Independent Domestic Violence Advocates (IDVA), Domestic Abuse Practitioners (DAP's) and Children and Young Persons case workers who are part of the New Era Safe Accommodation Team. The Safe Accommodation team offer a dedicated and priority service to anyone affected by domestic abuse and under the safe accommodation remit.
- Supporting your team with allocation of cases, risk assessments and completing regular case reviews.
- Leading on partnership development with referral sources including regular contact with local refuges and other safe accommodation partners
- Assisting with performance management and insights into the service
You will need:
- Good understanding of domestic abuse
- Good organisational skills
- Managerial experience
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
We have an exciting opportunity for 2 x Community Training and Engagement Officers to join the West Mercia team in West Mercia, one role is for 30 hours per week and the other for 22.5 hours per week, actual hours can be discussed at interview. Please state on your application which role you are interested in.
You will be responsible for ensuring the delivery of excellent services to victims of crime through community-based education and training by raising awareness of local services through a variety of engagement activities.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
This is an exciting opportunity to get out and about in the local communities, raising awareness of the wide variety of services that we offer to victims of crime across West Mercia.
Key Responsibilities:
- To develop and coordinate a range of engagement and promotion activities aligned to the priorities of the local service.
- To develop and deliver a variety of training packages to relevant community partners promoting the work of Victim Support services.
- To develop and expand awareness of support available, from the local service, people affected by crime with partner agencies and community groups.
- Promote effective communication channels for service improvement and innovation including participation in regular team meetings, sharing local issues, feedback and learning with other colleagues.
- Uphold and promote the values of Victims Support and treat colleagues and service users in a fair and non-discriminatory way.
About You:
It is essential to be able to work without direct supervision, prioritise work and deal with competing and conflicting demands in an organised and effective manner. The post is for 30 hours per week, and a degree of flexibility is necessary. This role will work from home but will have regular travel across the West Mercia.
You will need:
- Experience of presenting to, training, and developing people.
- Experience of partnership working, engaging with organisations and building relationships.
- Experience of gathering, managing and presenting data in reports and presentations.
- Ability to communicate sensitively and effectively both verbally and in writing with a wide range of people.
- Understanding and knowledge around the management of personal data and compliance with data protection legislation including
- Ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner.
- Ability to work effectively as part of a team.
- Ability to build and sustain relationships.
- Where relevant the ability to manage conflicting volunteer and staff opinions and organisational demands.
- Experience of developing and delivering presentations, talks, training or workshops
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose
The Case Manager will strive to make contact and work on a one-to-one basis with perpetrators whose victims have been identified as high risk at MARAC to pro- actively secure engagement, influence attitudinal and behavioural change and link to complementary services. To do this, the Case Manager will work with existing agencies in each pilot site to design a co-ordinated, strategic individual intervention plan to address identified needs and risks and promote understanding of the impact of abusive behaviours. Throughout the intervention the Case Manager will work closely with the IDVA service to review risk, develop safety plans and improve outcomes for all parties involved.
The Case Manager will be responsible over the long term for delivering outcomes, to achieve behaviour change with each service user.
Responsibilities
Interagency work
- Work to embed the Case Manager role into multi-agency responses to domestic abuse in the area.
- Effective understanding and implementation of institutional advocacy by pro- socially challenging partner agencies, acknowledging best practice and striving for change to benefit the individual, the service and the sector.
- Support other professionals in responding to service users in a way that is coterminous with the aims and ethos of the Drive Project.
- Working closely with other professionals to ensure that risk management and safeguarding duties are effectively met.
- Develop and maintain effective partnership working with statutory, private and voluntary agencies to address the issue of domestic abuse.
- Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contributing to the evaluation of the quality of activities these services offer.
- Provide a single point of proactive and regular contact for a range of professionals involved in the case of the service user.
- Be flexible and willing to work in all types of environments.
Case management
- Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service’s safeguarding framework.
- Manage a case load focusing on high risk perpetrators of domestic abuse to provide an assertive, medium to long term service, based on thorough assessment and individual support planning that adopts the principles of both ‘Support (change) or/and Disrupt (continued offending) concept.
- Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and workload reviews for the whole service.
- Attend monthly case management meeting with the Service Manager.
- Attend clinical supervision.
- Take appropriate steps to protect where there is an imminent risk to another person.
Recording and administration
- Ensure that case files and records are accurate and complete; and are kept and in compliance with Data Protection Act requirements.
- To enter all the required information into the Drive project electronic case management system to enable tracking of service user change, multi-agency working and risk management.
- Weekly maintenance and accurate and secure audit trail of all relevant communication.
- Comply with the data protection and information sharing protocols that Drive has agreed to.
Direct work with service users
- Maintain a proactive response to service users, continuously providing positive options for behaviour change throughout the service users time in the Drive project.
- Use combination of motivational work, relationship building and a broad range of therapeutic skills to engage service users to address their abusive behaviour.
- Motivate and support service users to address the broad range of needs that may contribute to the risk that they pose to others or act as barrier for them in addressing that risk. e.g. housing, substance use etc.
- To ensure that service users understand that the community and Drive project will ensure that they are accountable for continued use of abuse and abusive behaviour towards others.
- Ensure that there is a consistent delivery of services to the identified perpetrators of domestic abuse, including comprehensive risk assessment, support planning, referrals to other agencies and MARACs.
- Develop strategies that will disrupt the continued risk posed by service users
- Undertake assessment of risk, needs and attitudes to inform the individual service user’s intervention plan.
- Ensure that risk assessment and risk management procedures are followed at all times.
- Respect and value the diversity of the community in which the service works in, providing a service that recognises the diverse needs of service users and their families.
- Work closely with the IDVAs’ supporting the partners, ex-partners and new partners, and family members of service users in management risk and developing intervention plans, as set out in the Drive Manual.
- The welfare and safety of children and young people is paramount, considered in every aspect of your work, addressing parenting needs where appropriate and taking action to safeguard children.
General
- Remain up-to-date and compliant with all relevant legislation connected to your work, including organisational procedures, policies and professional codes of conduct and practice guidance, in order to uphold standards of best practice.
- Represent the service at local events; deliver training and presentations as required.
- Feed into the learning process via the Service to improve services to perpetrators of domestic abuse ensuring that the experiences of service users and other agencies inform this process.
- Be confident to evidence reflective practice in all aspects of work sharing learning.
- Be committed to reviewing individual and team practice and undertake regular training.
- Act with integrity and respect when interacting with service users, employees, agencies and individuals.
- Competent in defensible decision making, recording and being held accountable.
- Show initiative in tackling issues within the service and in relation to other agencies.
- Act as a champion for the implementation of the pilot programme in your area.
- Hold a full driving license, have access to a car and be able to travel across the pilot area as required.
- Partake in evening and weekend work as required.
Person Specification
Experience: Essential
- Direct work with vulnerable service users.
- Working within a public protection/ safeguarding multi-agency setting .e.g. Child protection, vulnerable adults, MARAC, MAPPA.
- In managing safeguarding issues and procedures.
- Writing and presenting information formally and informally, to a range of audiences.
- Working within legislative frameworks and using this application to develop, influence and encourage partnership working.
- Working within conflict management continuum.
- Evidence of keeping reliable and timely reporting and meeting deadlines.
Experience: Desirable
- Work with victims and or perpetrators of domestic abuse.
- Work with service users with complex needs and/or challenging behaviour.
- Working with service users with diagnosed mental health issues.
- Working with service users with substance misuse.
- Work with young people aged 16-25 years.
- Of using pro-social modelling and motivational interviewing in practice.
Knowledge and Understanding:
- Have an excellent understanding of domestic abuse, including the impact on victims and their children, and the legal and practical remedies available.
- An understanding of public protection arrangements, the provision of policing, child protection, health and social care, housing support and of multi-agency/partnership working.
- Have a good knowledge of effective ways of working/engaging with perpetrators of domestic abuse.
- Have a thorough understanding of IDVA work including risk assessment, risk management and comprehensive safety planning.
- Have theoretical and procedural knowledge of other services involved in the response to domestic abuse.
- Understand multi-agency partnerships in relation to domestic abuse.
- An understanding of the MARAC process at an operational level.
- Understanding of the child protection system.
Skills:
- Ability and willingness to work independently and as part of a team.
- Good relationship management with regard to multi-agency work that incorporates sensitivity, responsiveness and attention to the promotion of congruent and effective partnership working.
- IT skills, including use of Microsoft Office.
- Hold a relevant degree, a vocational qualification or equivalent experience.
- Support and guide your service users, and have excellent advisory, negotiation & persuasive skills.
- Empathy
- Have excellent conflict and crisis management skills and the ability to deal with stressful and difficult situations.
- Have excellent interpersonal skills.
- Ability to lead and facilitate discussions to achieve a positive outcome
- Excellent networking skills and the ability to develop strong working relationships with other agencies.
- Reflection and self-awareness.
Attributes:
- Have confidence in their own ability to make decisions.
- An ability to work collaboratively as part of a team; whilst also having the initiative to work independently as necessary.
- Excellent communication skills (both written and oral).
- Belief in perpetrator behaviour change.
- A comprehensive understanding of risk.
- Range of experience in domestic abuse sector.
- Capacity to manage raw emotions including conflict, challenge and trauma.
- Proactive and self-motivated.
We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) Team Leader to join the New Era team in Staffordshire, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Welcome Bonus: £500 on successful completion of probation period.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a IDVA Team Leader you will be responsible for the practice and development of a team of IDVAs, including those in specialist roles.
Key Responsibilities:
- Case reviews and quality assurance
- Staff wellbeing and workload oversight
- Monitoring and recording activity and outcomes measured.
About You:
Ideally, you will have:
- - A good understanding around the issues of domestic abuse and its implications for children and young people
- - Line management experience
- - Knowledge of court proceedings
- - Ability to write concise, factual, effective reports
- - Experience of developing and maintaining effective working relationships
You will need:
- To attend IDVA Managers training, if available
This role involves some travel, so a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Victim Support is recruiting for an Independent Domestic Violence Advisor (IDVA) to be co-located within Central Bedfordshire Council. This is a full time role on a fixed term contract until 31st March 2027, subject to year on year funding. Hybrid working would be available for this role.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…..
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
We are looking for an Independent Domestic Violence Advocate (IDVA). This is a full time role on fixed term contract. Hybrid working would be available for this role. The aim of this role is to support victims of domestic abuse who live in Central Bedfordshire. This role will be part of our other wider specialist services covering Bedfordshire.
As an IDVA you will be:
- Providing a high quality support and advocacy service to victims of domestic abuse.
- Managing a caseload; identifying and assessing risks and needs, providing a tailored crisis intervention service trough individual safety planning, advocacy, emotional and practical support.
- Working with other agencies and advocating on behalf of service users in order to help them access services to keep them safe.
- Working within a multi-agency framework consisting of partners as well as MARAC and other local partnerships to offer a coordinated response to domestic abuse.
- Promoting the service and raise awareness of domestic abuse through the delivery of training
- Supporting the Daily Domestic Abuse meeting in the IFD (Integrated Front Door), which discusses all medium/standard risk referrals that have come in over the previous 24 hours and agrees on the most appropriate source of advice and support for the family.
- Attending the BRiF meetings weekly where community partners bring concerns about family's they are working with including concerns about standard/medium domestic abuse.
- Professional point of contact for the IFD and Adult Safeguarding teams (also based at Priory House).
- Point of contact for any concerns staff have about their own relationships and dynamics of domestic abuse they need support with
You will need:
- Experience of working in support and advocacy with victims of domestic abuse is advantageous
- To be able to prioritise work and deal with competing or conflicting demands/needs and interests and promote organisation interests and values.
- To ideally hold a SafeLives IDVA accreditation, relevant degree, vocational qualification or relevant experience of delivering a service and working with domestic abuse victim's/service users in a statutory, voluntary or community work setting.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.
Join our team: We are seeking a Service Delivery Lead to have operational oversight and responsibility for Brake’s National Road Victim Service (NRVS). Reporting to the Chief Operating Officer (COO) and working closely with the Senior Leadership Team (SLT), the role will focus on building strong foundations, fostering a positive team culture, and ensuring effective service delivery.
Not your average job: This role is an excellent opportunity to build on our current support offer as well as driving meaningful service improvement, and playing a key role in building a stronger, more effective team culture across the National Road Victim Service.
What we offer:
- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)
- Birthday day off
- Enhanced sick pay and compassionate leave
- Death in service benefit
- Pension
- Employee Assistance Programme
- Flexible working
- A rewarding role with purpose
- Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are: An excellent communicator, with the ability to engage and inspire and a proven ability to get things done. You will have strong, robust, and consistent leadership skills, and be capable of making sound judgments under pressure and ensuring timely resolutions. Proven experience in managing or leading a team within a service delivery environment is a must as is experience in safeguarding, and managing risk, including clinical escalation and operational risk mitigation.
You will have a visible, approachable and supportive leadership style, combined with resilience and adaptability, a collaborative mindset and a commitment to Brake’s mission to support road victims and create safer roads for everyone.
Specifically seeking candidates with:
- Excellent communication skills
- Ability to delegate effectively
- Proven experience in managing or leading a team within a service delivery environment
- Competence in managing risk, including clinical escalation and operational risk mitigation
- Commitment to inclusivity, fairness, and promoting a culture of equality
- Competence in monitoring performance metrics and reporting outcomes to senior leadership
- A full, clean UK driving licence (if you are a driver)
- competent IT skills for remote work
Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma.
About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
Apply now: If you're up for a new challenge and have the skills, read our full job descriptions and apply now.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.
A DBS check is required due to the sensitive nature of our service.
Join us today and be part of the solution!
We will interview as and when we receive strong applications and will close the vacancy early if we find the right candidate.
We welcome cover letters in an alternative format, why not send us a short video and tell us about yourself?
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.


The client requests no contact from agencies or media sales.
We're looking for a proactive and passionate Learning & Development Designer who's ready to make a real impact.
In this exciting role, you'll create modern, engaging learning interventions across a wide range of subject areas helping learners grow, adapt, and thrive. Your focus will be on designing high-quality virtual classroom experiences, but you'll also have the opportunity to explore and implement other innovative learning methods.
This role is full-time and is home-based with some travel throughout England & Wales as required.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role
In this role, you'll play a key part in upskilling practitioners who support victims and witnesses of crime, helping them develop the soft skills needed to make a meaningful impact. You'll be at the forefront of modern learning design, applying contemporary thinking and innovative approaches to shape materials that are both practical and powerful. You'll need to be a dynamic learning professional with a strong grasp of learning theory and a flair for designing engaging, outcome-driven content across multiple formats.
If you thrive in a fast-paced environment, have excellent project and time management skills, and are excited by the opportunity to influence change through learning, we'd love to hear from you.
You will;
- Support the scoping of learning needs with L&D colleagues and make recommendations on potential learning interventions.
- Lead on the design and implementation of virtual and in person learning and other interventions (including independent learning resources, handbooks, tools), within a project management framework, working with a range of key stakeholders, ensuring products are designed within scope, delivered on time, within budget and achieve the desired outcome.
- Build strong relationships with key stakeholders across the organisation collating learning needs and providing consultation on effective learning solutions.
- Lead on the continuous improvement of learning across the organisation, using various sources of information, to make recommendations on amendments. Take ownership of courses and conduct scheduled reviews on content and the effectiveness of the intervention.
- Create new ways of learning across the organisation enhancing opportunities such as peer learning, independent learning, on the job learning and virtual communities.
It is essential to be able to work without direct supervision, prioritise work and deal with competing and conflicting demands in an organised and effective manner. The post is for 37.5 hours per week and a degree of flexibility is necessary. This role will work from home but will have moderate travel nationally across the organisation.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
As the leading specialist mental health charity for women who have experienced domestic abuse, Woman’s Trust’s mission is to help survivors to overcome the devastating mental health impact of domestic abuse.
We are seeking a Counselling Manager to lead our clinical services. This is a fantastic opportunity for an experienced therapeutic professional to combine clinical practice with leadership, safeguarding, and project management.
If you are looking to make a real impact on women and children’s lives in your fundraising career, supported by a committed and evidence-led fundraising team, then please do get in touch.
About Woman's Trust
The charity, established almost thirty years ago to meet the gap in specialist mental health services, is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from trauma. We supported 833 women and children last year, with a current income target of £1.25m (growing to £1.4m in 2026-2027) and 36 staff. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.
You will be joining the Woman’s Trust Fundraising team as we work towards our strategy 2022-2027, to double our income and the number of women we support each year. Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awareness-raising workshops and training for professionals, building on our research and policy to improve systems nationally.
About you and how to apply
As a skilled and compassionate counselling manager, aligned with our feminist ethos and the needs of our service users, you will bring experience in leading counselling services, with a proven ability to deliver high-quality, trauma-informed support for women affected by domestic abuse. You will have experience in managing counsellors and/or volunteers, providing clinical supervision, and ensuring best practice across service delivery. You will be able to oversee the full cycle of service management, including monitoring outcomes, safeguarding, and compliance, while also contributing to service development and innovation in line with our strategic priorities.
If you are looking at the next step in your career into management, whilst making a real impact on women's and children’s lives, we want to hear from you!
To apply, please send your CV and a cover letter of no more than 2 pages outlining your experience, skills, and knowledge relevant to this post.
Closing date: 30 September 2025.
Interview date: w/c 6 October 2025.
This post is open to female applicants only, in line with the Equality Act 100 pursuant to Schedule, 9 Part 1 applies. We particularly welcome applications from women from black and minoritised, and disability communities.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role purpose
RISE strives for a world where people can lead safe, purposeful lives as a result of better relationships within families and communities; where harmful behaviour is marginalised and fewer people are victims of crime. In order to create safe communities, RISE empowers people to break their cycle of harmful behaviour. RISE’s programmes challenge attitudes and facilitate long-lasting behaviour change and are driven by the belief that people can make better decisions, given the right support. RISE are specialists in designing and delivering evidence-based, transformative behaviour change courses within the criminal justice system and wider community.
With the main objectives of reducing re-victimisation and reoffending, and helping to protect the public, the RISE practitioner will deliver a range intervention (individual and group), both in the community and in custody.
Key Responsibilities:
- Provide a high-quality service to victims of domestic abuse, delivering a service to those at risk;
- Work collaboratively within a multi - agency framework consisting of the Multi Agency Risk Assessment Conferences (MARAC) and local partnership responses to domestic abuse;
- Identify and assess the risks and needs of domestic abuse victims using an evidence-based risk identification checklist.
- Focus on and prioritise high risk cases and provide a pro-active service through individual safety planning and personal support.
- Work with victims of domestic abuse at all levels of risk to help them access services to keep them and their children safe.
- Liaise with Social Services and other professional agencies in relation to any child protection/ adult safeguarding risk issues highlighted;
- To ensure that any issues in relation to safeguarding children or vulnerable adults are brought to the immediate attention of the Safeguarding lead (or whoever is relevant).
- Maintain high standards of professionalism and keep abreast of current legislation, best practice and maintain a focus of continuous improvement;
- Work with victims of domestic abuse to help them access services to keep them and their children safe;
- Understand the role of all relevant statutory and non-statutory services available to domestic abuse victims, and work collaboratively with these as appropriate;
- Provide advocacy, emotional and practical support, and information to victims in relation to legal options, housing, health and finance;
- To record case work accurately and ensure administration of caseload is always up to date.
- To communicate internally within RISE, with victims and with partner agencies about the risks and needs of victims.
- To attend regular case review meetings with the DA Team Leader and Practitioners to share information around the identified risks.
- Manage a caseload of 60-70 service users ensuring each client receives a timely and appropriate service, individual to their needs;
- Support the empowerment of the client, and assist them in recognising the features and dynamics of domestic abuse, and help them regain control of their lives;
- Maintain knowledge of the organisation’s operating environment;
- Demonstrate and maintain a commitment to the organisation’s vision and values, strategic aims and objectives.
- To attend and participate in any and all internal and external training identified as necessary to meet the requirements of the role as identified by Rise Mutual CIC.
Main Duties:
- Establish timely contact with Victim/ Survivors of domestic abuse perpetrators who are referred to attend a DVPP,
- Carry out assessments with the Victim/ Survivors via telephone contact or community visit, using the Safe Lives DASH risk assessment tool;
- Carry out detailed safety planning with Victim/ Survivors;
- Manage risk by being pro-active with Victim/ Survivors, sharing information with other relevant agencies in a timely way.
- Refer and/or signpost Victim/ Survivors to other services/agencies to meet risk/wellbeing needs;
- Ensure Victim/ Survivors can access a place of safety e.g. refuge, if risk escalates to a dangerous/unsafe level;
- Maintain Victim/ Survivors contact and continuously monitor risk by keeping up with all available information while the perpetrator attends the programme;
- Attendance at Social Services Conferences (if appropriate), Risk Meetings and MARAC, advising on any safety planning for any risk issues highlighted;
- Undertake an end of case review, signposting Victim/ Survivors to external agencies for ongoing support where appropriate;
- To maintain up to date Victim/ Survivors records to ensure data is collated for all work completed.
- To offer 100% of Victim/ Survivors to complete service user feedback;
Confidentiality and Information Security
- To adhere to the Data Protection and Freedom of Information Acts and comply with the terms of RISE’s Privacy, IT and Data protection policies, and that of our partners where relevant
- To comply with security measures in accordance with RISE policies and our partner’s E-mail and Internet use.
Safeguarding Children and Vulnerable Adults
- RISE is committed to keeping children and vulnerable adults safe. Post holders with direct service user contact are responsible for promoting and safeguarding the welfare of children and vulnerable adults s/he is responsible for or comes into contact with. Post holders without direct service user contact have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.
Other duties:
- Undertake other duties as may be required which are commensurate with the grade and nature of the post.
- Cover for other posts as appropriate, and willingness to be trained in new interventions.
Person specification:
Experience
- Have experience of giving or undertaking advice, advocacy, counselling or casework within a domestic abuse setting;
- Have experience using an evidence based risk identification check list as a tool to aid risk identification and management for Victim/ Survivors of domestic abuse, as well as an understanding of the limitations of such tools.
- Have experience of working with people who have had to deal with difficult emotional incidents or events using a trauma informed approach;
- Possess good organisational skills with the ability to work methodically and accurately whilst meeting deadlines;
- Have experience of liaising with a range of professionals and agencies;
- Have experience of timely preparation of reports on behalf of users; preparing reports and submissions to statutory or professional bodies;
- Experience of case management and record keeping;
- Experience of delivering programmes/training and/or the willingness to be trained;
Skills
- To work on own initiative and as part of a team without close supervision;
- To maintain professionalism when dealing with cases, which may be stressful and demanding;
- To work effectively under pressure including prioritising workload and meeting deadlines;
- To demonstrate empathy for the issues and barriers, faced by Victim/ Survivors and their families;
- To respond positively to change;
- To communicate with vulnerable clients;
- To communicate with external organisation professionals;
- To have excellent written communication skills to write reports;
- Proven communication and Interpersonal skills (both verbal and written).
Knowledge
- Proficiency in the use of case management databases to accurately record Victim/ Survivors information;
- Proficiency in MS Office skills (MS Word, Excel) to intermediate level and experience of using such skills in a busy office environment;
- Have an IDVA qualification or equivalent (Desirable).
We have an exciting opportunity for a Homicide Family Caseworker to join our team, you will be based in London, with a primary focus on Central London, working 37.5 hours a week. The team you will be joining within the Homicide Service covers London and South East.
Do you want the unique opportunity to work in a fast-paced service, delivering exceptional support to families bereaved by and witness to homicide, coordinating a tailored package of support to service users and their families?
Would you enjoy working closely with Police Major Crime teams providing briefings on the work we do in the Homicide Service (HS)?
If yes, then we'd love to hear from you
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
You will be joining a passionate and committed team who provide high quality and bespoke support to service users. We pride ourselves on exceptional trauma informed advocacy and support to all service users. You will be driven to make a difference every day with the ability to focus on the needs of vulnerable service users. You will have resilience and adaptability; understand the importance of professional boundaries; have excellent listening skills and the ability to demonstrate empathy. You will enjoy the challenge of a busy caseload and will be able to demonstrate the excellent organisation skills essential to managing a demanding and diverse workload.
Once in post you will benefit from the mandatory comprehensive training programme which will build on your existing skills and experience to prepare you for the role. Homicide Service training includes, criminal justice process; trauma informed approach to support; supporting traumatically bereaved families; personal and professional resilience.
As a fully trained Homicide Family Caseworker you will be responsible for managing your own complex caseload to the highest quality standards.
You will need to be able to travel to home visits within Central London, and occasionally outside of area, and therefore this role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
You will need:
- an understanding of the impact of crime on victims.
- effective verbal and written communication skills.
- a proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
- the ability to balance competing needs and priorities.
- to be able to work independently and as part of a team.
- a successful track record of building effective working relationships across internal and external stakeholders
Please read carefully the attached Job Description and Person Specification for further details, this is essential for your application.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.