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Closing in 6 days
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Closing in 6 days
NFP People, Remote
Circa £16,461 per annum (FTE circa £27,400 per annum)
Posted 2 weeks ago
Closing in 6 days
NFP People, Remote
Circa £21,948 per annum per annum (FTE circa £27,400 per annum)
Posted 1 week ago
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Circa £32,100 pa (inner £3,950 pa / outer £2,275 pa) London weighting
Posted 3 days ago
Closing in 6 days
NFP People, Remote
Circa £21,948 per annum (FTE circa £27,400 per annum)
Posted 2 weeks ago
Page 7 of 12
Birmingham, West Midlands (On-site)
B37, Birmingham
£24,000 - £26,000 p/a + benefits
Full-time
Permanent
Job description

Do you have experience of outbound calling in a customer service environment? Are you passionate about delivering exceptional customer service?

Would you like to help us drive increased revenue for our cause?​

Here are the skills and attributes we are looking for

  • Experience of inbound and outbound calling in a customer sales environment with an objective of relationship building, enhancing customer experience, and increasing revenue 
  • Passion for delivering world-class customer service
  • Excellent customer service skills, with energy and empathy by telephone and in writing
  • Excellent attention to detail
  • Excellent administrative and time management skills to deliver results on time and within target
  • High standard of written and spoken English
  • Good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording/inputting of data, able to demonstrate accurate data entry and recording skills in a timely manner

About the role

As a member of our Customer Engagement team, you will play a key role in delivering an exceptional level of service to all British Heart Foundation (BHF) customers. Your work will directly support revenue growth through a combination of inbound and outbound stewardship, including timely responses to emails, phone calls, and live chat, as well as converting leads into confirmed sales.

You will serve as the primary point of contact for defibrillator and medical sales, offering tailored advice to both B2B and B2C customers to help them make informed purchasing decisions. Your ability to understand the unique needs of each customer type will be essential in providing a high-quality, personalised experience.

In this role, you’ll identify upselling opportunities and provide expert guidance on our products, addressing any questions or concerns with professionalism and clarity. Using company data and scripted guides, you will actively pursue leads and explore new business opportunities, always with a focus on expanding our customer base.

Building and maintaining strong, professional relationships will be central to your success. You will manage the entire customer journey—from initial enquiry through to aftersales support—ensuring a seamless and positive experience throughout. Additionally, you’ll contribute to the ongoing improvement of our customer service by generating insights and recommending enhancements to our systems, processes, and overall approach.​

Working arrangements

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Birmingham Office (B37 7YE). This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. ​

About Us

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits

We offer our staff generous benefits, such as: 

  • 30 days annual leave plus bank holidays. 
  • Private medical insurance, dental health cover, and money towards gym membership. 
  • Pension scheme with employer contribution up to 10%. 
  • Full pay for 12 weeks for family leave including maternity, paternity and adoption leave. 
  • Life assurance. 
  • Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them. 

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage. 

Interview process

The interview process will consist of twostages. First stage interviews will be one way video interview. For those successful, there will be second stage interviews in-person which is planned for 25/06 at our Birmigham Office (B37 7YE)

Posted by
British Heart Foundation View profile Organisation type Registered Charity Company size More than 1000

Our vision is a world free from the fear of heart and circulatory diseases.

British Heart Foundation logo Play
Posted on: Tuesday, 10 June 2025
Closing date: 17 June 2025 at 12:18
Tags: Customer Service