Visitor experience officer jobs

Job Title: Office Manager & Business Support, Core Group

Reports to: Chief Financial & Operating Officer (CFOO)

Employment Type: Full-time, Permanent

Salary: £50,400 - £57,000, depending on experience

Location: Office based - London, Old Street (EC1Y)

The Opportunity:

This is a dual-remit role combining ownership of our office environment with high quality support to our Core group.  The Core group is the c.40-person team that brings together the firm’s central support services

The successful candidate will be the person who keeps our single-floor, c.60-desk open plan office running smoothly day-to-day, and who provides reliable ‘EA-type’ support to the CFOO and the heads of the Core group’s sub-teams.  The role is fundamentally service-orientated: you will be the first person colleagues and visitors turn to, and your standards will set the tone for how the Core group serves the organisation.

This is a varied, high-trust role for someone who wants to be the person that makes things work and who has a desire to provide service that delights. It is a fully on-site role based at our Old Street office, five days a week – and that’s by design. As the person responsible for our workplace experience, your presence is what makes the difference. You’ll build relationships across every team, respond to needs in real time, and take genuine ownership of an environment that our team relies on each day.

What you will do:

Office Management

• Act as the day-to-day owner of our leased office floor, ensuring it is safe, welcoming, well-presented and fully operational at all times.

• Manage the relationship with the landlord and building management on all matters relating to the premises, including access, maintenance, repairs and building-wide communications.

• Manage relationships with our sub-lease tenants.

• Manage relationships with office-related suppliers (cleaners, maintenance contractors, security, plants and caterers) including contract renewals and service level monitoring.

• Manage department budget in line with our Responsible Procurement Policy, carrying out annual budgeting and reforecasting in collaboration with Finance team.

• Oversee office supplies, stationery, kitchen consumables, print and postage, maintaining appropriate stock levels.

• Manage front-of-house: greet visitors, handle deliveries and couriers, and ensure meeting rooms are prepared, tidy and appropriately equipped.

• Support onboarding for new joiners, coordinating with People & Talent, IT and the relevant hiring manager to ensure a smooth first-day experience.

• Manage ad hoc desk bookings for staff and room lends to our sector partners.

• Appointed Health and Safety Officer, coordinating health & safety compliance for the office, including fire safety, evacuation plans, first aid, DSE assessments and relevant risk assessments, working with the People & Talent team as required.

• Support internal events and client hospitality held in the office, from set-up through to catering and clear away.

• Identify and deliver practical improvements to the office environment, employee experience and operational efficiency.

Support to the Core Group

• Provide high-quality ‘EA-type’ support to the CFOO, including diary management, meeting coordination and project support as required.

• Provide proportionate similar support to the senior leaders of the Core group sub-teams (Finance, IT, Legal & Compliance, Middle Office, Transformation), prioritising the activities where your involvement adds the most value.

• Coordinate recurring all-Core Group meetings, working closely with the CFOO and sub-team leaders.

• Organise internal and external meetings on behalf of the group as required, including booking rooms, arranging hospitality and liaising with external parties.

• Prepare and format documents, presentations and correspondence to a high standard, often involving sensitive or confidential material.

• Help plan and run Core Group events, offsites and social activities that bring the team together.

• Act as a discreet, trusted point of contact, handling confidential information with complete professionalism.

Other Support

• Working collegiately within the BSC Support Network team, providing support during busy periods and annual leave and collectively ensuring support needs across the organisation are met.

• Other duties as required.

• Participate in at least one ‘BSC Citizenship’ activity, helping to make BSC a great place to work. This could be helping to organise our summer or winter social, joining the Staff Council or helping across other champion roles

What you will bring - Qualifications & Experience:

Essential

• Demonstrable experience in an office management and/or EA role, ideally in a professional services, financial services or similarly regulated environment.

• Experience of health and safety delivery including office-based risk assessing, trained first aider and/or fire marshal certification and general H&S operational knowledge.

• Prior knowledge or interest in social enterprise, charity or impact related work.

Desirable

• Experience in an FCA-regulated firm or familiarity with the expectations of working in a regulated environment.

• Experience managing external suppliers and budgets.

• Experience supporting multiple senior stakeholders simultaneously.

• Hold IOSH Managing Safely qualification or be willing to work towards it

Skills, Abilities, Attributes

• A genuinely service-orientated mindset – you take pride in making things run well and in making colleagues’ lives easier.

• Excellent organisational skills, with the ability to manage multiple priorities calmly and without dropping the ball.

• Strong written and verbal communication skills, and a confident, professional manner with internal and external stakeholders at all levels.

• Sound judgement and absolute discretion when handling confidential and sensitive information.

• High standards of accuracy and attention to detail.

• Proficient with Microsoft 365 (Outlook, Word, Excel, PowerPoint) and comfortable picking up new systems quickly, including AI.

• A proactive, problem-solving approach — someone who anticipates needs rather than waits to be asked.

• Good at building relationships and working with multiple stakeholders.

• Collaborative and co-operative with a hands-on approach to pro-actively solving problems with others and with a solution orientated mindset.

Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Closing Date:  01 September 2026

Please apply via Applied which is designed to minimise unconscious bias in recruitment. You will be asked to provide your CV and a short written answer. Your CV and answer will be anonymised before being reviewed by the hiring panel to help minimise unconscious bias. 

NB You are welcome to use AI tools to support small edits, such as improving grammar, structure or clarity, but your CV and supporting answer should reflect your own experience, knowledge, skills and motivations. Applications that feel authentic and genuinely personal are most likely to receive a 5-star score. 

Interviews  

Initial Screening w/c 7th September 2026

Round 1 interviews (virtual) w/c 14 September 2026

Round 2 interviews (in-person) w/c 21 September 2026

We are a Disability Confident Committed employer. Disabled applicants who meet the essential criteria will be considered for an initial screening interview. When application numbers are high and we are unable to interview everyone who meets the minimum criteria, we will prioritise those who best meet the essential requirements of the role.  

We are defining a disability in accordance with the Equality Act 2010, as a person who has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. You will be asked in your Applied application whether this applies to you. 

If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch.

Other Terms

Location: This role is designed to support the office experience for the BSC team and is therefore based on-site. We are a UK-based business with an office in the Old Street area of London, accessible via a number of public transport links.

Right to work: Candidates need to have the existing right to work in the UK.

Equity, Diversity and Inclusion: Better Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We therefore welcome applications from candidates of all backgrounds, particularly those under-represented in the social impact investment sector (e.g., people from LGBTQIA+, racialised, disabled, or under-served communities).

We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential. We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you.

We are seeking an enthusiastic and highly motivated Chief Executive to assume overall responsibility for the management of HMC. The purpose of this senior leadership role is to lead the organisation in fulfilling its purpose of supporting migrants in Hackney and the wider London community, ensuring they can access their rights and overcome injustices in the immigration and social welfare system.

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

We are looking for a highly organised executive support professional who can manage complex administration, coordinate senior stakeholders, handle confidential information and ensure the smooth running of the CEO Office.

The CEO Office sits at the heart of Marie Curie, supporting the Chief Executive Officer, Chief Operating Officer and Chairman. Working closely with senior leaders, trustees and key stakeholders, the team plays a vital role in ensuring the smooth running of the organisation's leadership activity and helping the Executive team focus on delivering Marie Curie’s strategic priorities.

As CEO Office Coordinator (Project Coordinator), you'll be a trusted partner within the CEO Office, helping to keep our Executive team organised, connected and operating effectively. From managing complex schedules and coordinating high-profile meetings to supporting leadership programmes and handling sensitive information with discretion, your work will have a direct impact on the efficiency and effectiveness of the organisation's most senior leaders.

Your Impact:

• Provide high-quality administrative and executive support to the Head of CEO Office, CEO, COO and Chairman.
• Manage complex diaries, meeting schedules and executive priorities, proactively resolving conflicts and coordinating commitments.
• Organise meetings, events, travel and accommodation arrangements for senior leaders and leadership teams.
• Prepare and coordinate correspondence, reports, presentations, agendas, minutes and other business documents.
• Build strong relationships with internal and external stakeholders, acting as a professional and confidential point of contact.
• Support Executive Leadership Team and Board activities, including logistics and meeting coordination.
• Maintain effective filing and information management systems, ensuring records are accurate, organised and accessible.
• Work collaboratively with colleagues across the organisation to support leadership initiatives, engagement activities and cross-functional meetings.

Key Requirements:

• Previous experience in an administrative, Executive Assistant, Personal Assistant or similar coordination role within a busy, complex and highly regulated environment.
• Proven experience managing diaries, meetings and priorities for senior stakeholders.
• Strong organisational skills with the ability to manage multiple tasks, competing deadlines and changing priorities.
• Excellent communication and interpersonal skills, with the confidence to engage professionally with stakeholders at all levels, including senior leadership.
• Demonstrated ability to handle confidential and sensitive information with discretion and sound judgement.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.
• A collaborative, customer-focused approach and a commitment to providing outstanding support.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint and Teams.

Please see the full job description (attached).

Application & Interview Process

• As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
• Close date for applications: 23 August 2026. We encourage early applications as we may close the job advert sooner after receiving a sufficient number of applications.

Salary: £29,000 (+ £3,500 London Weighting Allowance if applicable)

Contract: Permanent, full-time (35h per week)

Location:Hybrid. You will work from home and from our Embassy Gardens office in London (3 days a week)

Benefits you’ll LOVE:

• Flexible working. We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care
• 15% discount in-store at our Marie Curie Shops (Terms & Conditions apply)

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding.  We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.  We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process.

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.

Are you a marketing professional who loves dogs?
We’re looking for a Marketing Automation Officer to help us spread the word about our work through email marketing and other digital channels.

What does this role do?

As Marketing Automation Officer, you will:

• manage e-marketing campaigns throughout the full lifecycle, from developing campaign briefs and agreeing timelines, to building automated journeys and monitoring their performance,
• manage audiences through ensuring data quality and compliance of email distribution lists and supporting with audience segmentation, ensuring messages reach the right audiences,
• work closely with colleagues across the Marketing and Communications division to coordinate campaign activity, regularly updating campaign stakeholders on performance.

Interviews for this role are provisionally scheduled for week commencing 24th August 2026 and will take place on Teams.

Could this be you?

To be successful in this role, you’ll need email marketing experience, specifically with experience working with Salesforce Marketing Cloud. We’re looking for a strong technical candidate for this role, who has significant experience of building and delivering campaigns, as well as SQL proficiency to support selections, integrations and customisations. You’ll be an excellent communicator, with the ability to translate organisational objectives into compelling marketing campaigns. A passion for animals and the work we do is essential.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Are you a talented storyteller, digital communicator, and community builder looking for a role with real purpose? St Marylebone Parish Church is seeking a creative and proactive Communications & Engagement Officer to help shape the voice and presence of one of London's most historic and vibrant parish churches. In this dynamic role, you'll lead engaging communications across digital, print, media, and events, promoting worship, music, outreach initiatives, and community activities that make a meaningful difference in people's lives.

Working at the heart of a thriving church community, you'll have the opportunity to create inspiring content, build relationships with diverse audiences, develop impactful marketing campaigns, and help strengthen connections with congregation members, local residents, visitors, businesses, and community partners. No two days will be the same, offering a rewarding blend of communications, engagement, events, and operational support.

If you're an organised and enthusiastic communicator with a passion for building communities and telling compelling stories, this is your chance to use your skills in a role where your work will have a visible and lasting impact. Join St Marylebone Parish Church and help bring our mission, values, and community outreach to a wider audience.

Marketing & Communications Manager

Bath Preservation Trust, Bath, 35 hours per week • £40,000 per annum

Bath Preservation Trust (BPT) is looking for an experienced Marketing & Communications Manager to lead marketing, digital engagement and communications across our four museums and wider charitable work in the World Heritage City of Bath.

This is a key role for a creative storyteller and strategic marketer who can grow audiences, strengthen brand recognition and deliver high‑quality, multi‑channel campaigns.

About the Role

You will shape and deliver BPT’s marketing and communications activity, including:

• Strategic leadership – creating a new MarComms Strategy and commissioning external specialists
• Campaign development – producing compelling multi‑channel campaigns to increase reach and visitor numbers
• Digital management – updating websites, delivering PPC advertising and leading organic social media
• Press & PR – preparing press releases and building media relationships
• Publications & collateral – overseeing leaflets, e‑newsletters and key annual publications
• Audience insight – using data, KPIs and segmentation to inform decisions
• Line management of the Digital Content Executive

About You

We’re looking for a confident communicator with:

• Minimum three years’ experience in marketing/communications within arts, heritage or tourism
• Proven success in growing audiences, driving KPIs and delivering commercial impact
• Strong digital skills across social media, PPC, SEO and content creation
• Excellent copywriting and storytelling ability
• Experience managing budgets, contracts and external suppliers
• Strong analytical skills and understanding of ROI
• Ability to work collaboratively with staff, trustees, partners and media

Our values: Authentic, Engaged, Inclusive, Informed, Responsible.

Benefits

• Positive, collaborative working culture
• Flexible working arrangements
• 34 days annual leave (including public holidays)
• Employee Assistance Programme
• Cycle to Work scheme
• 0% season ticket loans
• Death in Service benefit

How to apply

If you would like to apply for the above role, please complete the short application form and email it along with your CV and a covering letter outlining the skills, knowledge and experience you could bring to the role. See our website for further details..

We realise that text-based applications do not suit everyone, so if you would like to apply in a different way, require information in a different format, or need any other support with your application, please get in touch 

Bath Preservation Trust is committed to Equality, Diversity and Inclusion.

We will particularly welcome applications from people from those sections of the community who are under-represented in Bath Preservation Trust and in the wider heritage sector including Global Majority and / or disabled applicants.

For further information about the roles including the job description, person specification and application form, please see the links below.

We would also be grateful if you could complete the anonymous equal opportunities data monitoring form below (this is voluntary).

Closing date: Monday 7th September 2026

Interviews: Tuesday 22nd or Friday 25th September

The Operations and Outreach Officer supports the smooth running of Cambridge City Foodbank’s operational service, from warehouse to Foodbank Welcome Centres and to Fairbite Food Clubs. Principally community focused it includes supporting good-practice in centres, networking with support agencies, working with visitors/members, and promoting CCFb with community groups

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● Support the operation of Foodbank’s Welcome Centres and  voucher system – helping develop good-practice, train volunteers, resolve issues and ensure a welcoming service.

● Obtain regular feedback from foodbank visitors via surveys, interviews and work with groups, to help improve services through listening.

● Support the inclusion and development of those with lived experience of food poverty, identifying skills and talents and encouraging their contribution in Foodbank services.

● Update ‘support service’ signposting information - Schedule agency visits to centres, attend meetings to identify / develop support pathways. Create signposting resources. Inform / train volunteers on support services available for Foodbank visitors and Fairbite members.

● Support the operation of Fairbite Food Clubs ‘social supermarkets’ – providing operational support to the Fairbite Network Manager. (Includes occasional evening and weekends)

● Support Warehouse operations – working with the Warehouse & Logistics Coordinator to ensure smooth running of the warehouse. (Inc. lifting, and driving manual & automatic vans)

● Promote the work of the foodbank within the community. Visiting community groups, churches and local businesses to talk about the Foodbank’s work and encourage referral or donation partnerships. (Includes occasional evenings and weekends)

● Assist coordination of the Supermarket Food Drives

● Other activities may be requested from time to time by the CEO, and senior staff, consistent with the job role and the needs of the Charity.

Personal Specification:

Technical skills and minimum knowledge:

● Experience of coordinating / managing projects.

● Experience managing and working with volunteers.

● Experience of working alongside people affected by poverty, inequality and hardship.

● Able to work on own initiative to obtain information and appropriately convey to others.

● Confident in the use of IT and MS Word software.

● Able to lift supermarket crates onto shelves and in/out of vans. (10-15kgs)

● Full clean driving licence, and able to drive manual and auto-electric vans.

● Use of car (or cycle) to travel between foodbank and community locations.

Behaviours and competencies:

● Confident in communicating with people from a wide range of socio-economic backgrounds in a friendly, non-judgemental manner, and to convey information and win support.

● Demonstrate a commitment to the values of Cambridge City Foodbank and Trussell Trust.

Our Vision, Ethos & Values:

Our Vision is to end the need for UK food banks. Each day we meet the need for emergency and affordable food, and tackle the causes of poverty, by harnessing the power of the community. We are an independent local charity and member of the Trussell Trust network.

We value dignity, justice, compassion, community and impact, in all that we do. We serve local people regardless of background, inspired by our Christian ethos and values.

As part of our commitment to inclusion, diversity and equity actively encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic (BAME) backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed to ensuring the safety and protection of our employees from all forms of harm.

In 2026: our team of over 200 volunteers, will provide 250,000 meals to people across Cambridge through our network of Foodbank Welcome Centres and Fairbite Food Clubs.

Role Description

Working closely with colleagues and project partners, the Volunteer Manager will lead the recruitment, training, development and management of volunteers across the Cathedral and Abbey site as part of the Abbey of St Edmund Reborn project, funded by The National Lottery Heritage Fund.

The postholder will develop and implement a comprehensive volunteering strategy, ensuring volunteers are recruited safely, supported effectively and equipped with the skills to deliver a wide range of roles. The role will promote an inclusive volunteering culture, strengthen partnerships and ensure volunteers make a meaningful contribution to the Cathedral, the Abbey site and the wider heritage project.

About Our Volunteers

Volunteers are at the heart of Cathedral life and make an invaluable contribution to worship, welcome, learning, heritage, visitor engagement and events. Current volunteer opportunities are wide and varied, including Bell Ringers, Guides, Flower Arrangers, Shop Volunteers, Learning Volunteers, Sunday Morning Coffee Volunteers, St Ed's Singers, Gardeners, Young Families Volunteers, Servers, Events Volunteers, Vergers and Welcome and Information Volunteers. The Volunteer Manager will support these established teams while developing new opportunities as the Abbey of St Edmund Reborn project progresses.

Key Responsibilities

Volunteer Strategy and Leadership

• Develop, implement and review the Cathedral's Volunteering Strategy.
• Lead the development of a sustainable volunteer programme.
• Ensure volunteering reflects sector best practice and supports the Cathedral's strategic objectives.
• Build strong working relationships with volunteer team leaders and provide ongoing support and guidance.
• Act as the primary point of contact for volunteers.

Recruitment, Induction and Volunteer Management

• Lead the recruitment, induction and ongoing management of volunteers across a wide range of roles.
• Ensure all volunteer recruitment complies with Church of England Safer Recruitment principles, including references and DBS checks where required.
• Develop and maintain volunteer role descriptions in partnership with volunteer team leaders.
• Maintain an accurate volunteer database, matching volunteers' skills and interests with organisational needs.
• Produce, maintain and regularly review the Volunteer Handbook.
• Receive volunteer feedback, concerns and ideas, escalating issues where appropriate.

Training and Development

• Design, coordinate and deliver volunteer induction, training and ongoing development programmes.
• Identify opportunities for volunteers to develop new skills.
• Ensure safeguarding and mandatory training remains current and accurately recorded.
• Regularly review volunteer practices to maintain high standards of service and visitor experience.

Inclusion, Engagement and Communications

• Promote equality, diversity, inclusion and accessibility throughout the volunteer programme.
• Develop recruitment approaches that encourage applications from underrepresented communities and remove barriers to participation.
• Implement an effective volunteer communications plan to keep volunteers informed, engaged and recognised.
• Work closely with the Marketing and Communications Manager to promote volunteering opportunities and celebrate volunteer achievements. Key Responsibilities

Partnership Working

• Work collaboratively with partners including English Heritage, Historic England, West Suffolk Council and local organisations to ensure a consistent and positive volunteer experience across the Cathedral, Abbey and wider heritage site.
• Develop and maintain productive relationships with community organisations across the region.

Monitoring, Evaluation and Budget Management

• Collect, monitor and analyse volunteer data, including volunteer numbers, hours and feedback.
• Support project evaluation and reporting requirements for the Abbey of St Edmund Reborn project.
• Produce regular reports identifying trends, achievements and future opportunities.
• Prepare and manage the volunteer budget, monitoring expenditure and reporting against forecasts.

Visitor Experience

• Ensure volunteers contribute to an outstanding visitor experience for all users of the Cathedral, including worshippers, pilgrims, tourists and event attendees.
• Support volunteers in presenting a welcoming, professional and inclusive image of the Cathedral in all interactions with visitors and stakeholders.

General Responsibilities

• Demonstrate commitment to the Cathedral's values, mission and inclusive culture.
• Work collaboratively with clergy, staff, volunteers and the wider congregation.
• Comply with all organisational policies relating to safeguarding, health and safety, equality, data protection and other statutory requirements.
• Work flexibly, including occasional evenings, weekends and Bank Holidays. Time off in lieu will normally be provided, with overtime payable for agreed external events where applicable.
• Undertake any other duties reasonably required by the Chief Operating Officer.

Person Specification

Essential Qualities

• Managing volunteers across a range of roles using recognised best practice.
• Developing and implementing volunteer strategies, policies and procedures.
• Recruiting, inducting, training and supporting volunteers.
• Working successfully with paid staff and volunteers. Monitoring, evaluating and reporting on projects or programmes.
• Developing partnerships with community organisations, charities or public bodies.
• Leading teams within a visitor-focused environment.
• Line management, partnership working and stakeholder engagement.
• Working with diverse communities and promoting inclusive participation.

Knowledge and skills

• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise competing demands.
• Ability to influence, motivate and build positive relationships with a wide range of stakeholders.
• Ability to work effectively within a heritage, commercial and place of worship environment.
• Strong IT skills, including Microsoft Word, Excel, Outlook and PowerPoint.

Personal Attributes

• Understanding of the Cathedral's role as a place of worship, welcome, heritage and community engagement.
• Flexible approach to working hours, including occasional evenings and weekends.
• Collaborative, approachable and committed to excellent visitor and volunteer experiences.
• High Emotional Intelligence

Desirable Qualities

• Experience within a cathedral, church or heritage organisation.
• Background in heritage, tourism, hospitality or the cultural sector.
• Degree or equivalent professional qualification.
• Awareness of the ministry, mission and civic role of the Church of England and its cathedrals

Main Purpose of the Role

The Duty Officer plays a key operational role in ensuring the smooth running of the Friendly Trust’s office duty function. The postholder will be the designated lead for Office Duty sessions, acting as the first point of contact for calls, visitors, and day-to-day operational queries.

The role also provides structured support to a Trust Officer managing a caseload of Service Users requiring lower levels of support, assisting with administrative casework, financial monitoring tasks, and maintaining accurate records.

This post bridges administrative and frontline service delivery functions, enabling Trust Officers to focus on complex casework while maintaining high standards of responsiveness and record keeping.

Key Responsibilities

1. Office Duty (Primary Function)

• Take responsibility for the delivery of Office Duty sessions in line with the Office Duty Procedure.
• Manage incoming telephone calls, enquiries, and visitors, ensuring all interactions are recorded accurately.
• Maintain and update the Office Duty diary, including:
  • Recording calls, visitors, and actions taken
  • Logging outstanding actions for follow-up
  • Ensuring continuity between sessions
• Use CasparGov to record duty activity promptly and accurately.

· Monitor planned and ad hoc cash collections, ensuring compliance with The Friendly Trust's policies and procedures, checking requirements, and promptly identifying and escalating any issues or discrepancies.

• Carry out cash tin checks and ensure appropriate balances for ongoing sessions.
• Liaise with the Duty Team Manager where queries require escalation.

2. Service User Support

· Support a designated Trust Officer in managing a caseload of Service Users requiring lower levels of support

• Assist with routine financial administration tasks such as:
  • Monitoring transactions and basic budgeting support
  • Preparing information for review by the Trust Officer
• Maintain accurate records of activity in line with organisational and legal requirements.
• Draft basic correspondence and follow up routine requests.

3. Administrative and Operational Support

• Provide administrative support aligned with organisational systems and processes.
• Assist with:
  • Data entry and maintaining records
  • Processing documentation and correspondence
  • Supporting internal reporting and statistics
• Contribute to efficient office systems and processes.
• Support meeting preparation or coordination where required.

4. Communication and Team Working

• Act as a professional first point of contact for Service Users, families, and external professionals.
• Work collaboratively with Trust Officers, Admin, and managers to ensure seamless service delivery.
• Escalate queries appropriately while maintaining ownership of routine enquiries.

5. Organisational Contribution

• Work in line with the Friendly Trust’s values, policies, and procedures.
• Contribute to a positive, inclusive, and supportive working environment.
• Maintain confidentiality and comply with GDPR and safeguarding requirements.
• Undertake other duties appropriate to the role.

Person Specification

Essential Skills and Experience

• Excellent verbal and written communication skills, with the ability to communicate clearly, professionally and sensitively with Service Users, family members, colleagues and external agencies.
• Strong interpersonal, telephone and customer service skills, with a friendly, approachable and professional manner.
• Proven administrative experience, with strong organisational skills and the ability to manage a varied workload effectively.
• Ability to prioritise tasks, work to deadlines, manage competing demands and respond positively to changing priorities.
• Excellent attention to detail, with the ability to maintain accurate records and manage information confidentially.
• Experience of data entry, maintaining electronic databases and record management systems.
• Competent user of Microsoft 365, including Outlook, Word, Excel and Teams, and confident using databases and other IT systems.
• Ability to work independently using initiative, as well as collaboratively within a team.
• Positive, flexible and proactive approach to work.
• Empathy, patience and the ability to work sensitively and respectfully with vulnerable people and individuals from a wide range of backgrounds.
• Commitment to equality, diversity and inclusion, professional standards, confidentiality and data protection requirements.

Desirable Skills and Experience

• Experience working within the charity, voluntary, health or social care sectors.
• Experience of handling calls, front-line enquiries, reception duties or customer-facing services.
• Knowledge of issues affecting people with learning disabilities and their families.
• Knowledge of welfare benefits, financial administration or related support services.
• Experience of using case management, CRM or client record systems.
• Knowledge of CASPAR Gov or similar case management software.
• Experience of supporting the production of reports, statistics, monitoring information or management data.
• Experience of coordinating office systems, facilities or administrative processes.
• Basic financial administration experience, including invoice processing, cash handling and record keeping.
• Knowledge of information governance and records management practices.
• Good record of punctuality, reliability and attendance.

Personal Attributes

• Professional, trustworthy and dependable.
• Solution-focused, with a willingness to learn, develop and adapt.
• Able to maintain composure and professionalism when handling sensitive or challenging enquiries.
• Committed to supporting The Friendly Trust's mission, values and person-centred approach.
• Demonstrates sound judgement, discretion and a high level of integrity.

Summary of some of the main duties for full details and how to apply visit the website link provided.

•Lead the development and delivery of integrated marketing campaigns across HOME’s full artistic, engagement and membership programme, working collaboratively with internal teams and external partners.
•Collaborate with the Head of Digital to plan and deliver integrated campaigns, ensuring messaging is consistent across digital and physical channels and guided by audience insight. 
•Lead the development of campaign messaging and positioning, ensuring clear, consistent and compelling communications tailored to HOME’s target audiences across different artforms and initiatives. 
•Partner with the Head of Digital to design and deliver multi-channel marketing campaigns across HOME’s entire programme, ensuring they meet or exceed income targets and contribute to audience growth. 

•Work closely with the Head of Digital to apply audience insights and segmentation in campaign planning and creative delivery. 
•Lead HOME’s media buying. Plan and manage out-of-home advertising strategies, ensuring creative alignment, timely delivery, precise targeting and budget control. 
•Be the lead for HOME Communications, Manage HOME’s relationships with PR agencies and build successful relationships with media partners and influencers. 
•     Manage freelance marketers and designers – briefing, negotiating and overseeing delivery. 
•Collaborate with visiting companies, artists, producers, funders and distributors to maximise shared marketing opportunities and ensure strong promotional presence. 

Team: Marketing and Communications

Reports to: Director of Audiences

Responsible for: 3 People

As the Facilities Officer at Southwark Cathedral, you will work as a key part of the Property team – co-responsible for the set-up and maintenance of spaces such as the Cathedral’s conference rooms and for health, safety and security on site. Working closely with the Head of Property, Facilities Manager and other members of the Property team and Verger team, you will be at the forefront of making the Cathedral site safe, tidy, functional and sustainable.

Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all. 

The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 290,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.

If you have experience of: 

• Working on a busy site
• Maintaining safety to persons and to heritage fabric
• Working with key health and safety considerations in mind

And are: 

• A proactive problem solver, pragmatic and solution orientated
• Committed to continuous organisation improvement and the ability to act as an agent of change
• Understanding of and enthusiastic for the Cathedral’s overall vision and values, including sustainability across the site

 Then we would love to hear from you.

Main Duties and Responsibilities

Site and Facilities Assistance 

• General porterage, to include moving and installing of pack-away furniture as required; 
• Shifting of furniture between rooms and storage across site to meet needs of Cathedral; 
• Assistance with delivery of tea, coffee and finger-food refreshments to conference and meeting rooms for internal meetings and external clients. Food & Hygiene Level 2 required (training given); 
• Light cleaning as required, including bin-emptying; 
• Top-up cleaning of toilets and washrooms, to retain fully functioning facilities for conferences, meetings and events; 
• Replenishing washroom supplies, e.g. soap, paper hand towels, toilet roll, etc; 
• Assistance with some high-level housekeeping in the Cathedral church and throughout the site, e.g. heritage cleaning, hanging decorations, lights, etc; 
• Assist Facilities Manager with simple tasks of general building maintenance;
• Maintain tidiness of the cleaning and furniture stores; 
• Remove waste and bulky redundant items from rooms and storage areas for on-site collection; 
• Carry out regular site inspections to ensure that the entire Cathedral precinct is kept free from litter and in good order with signage and barriers correctly placed

Security, Health and Safety

• Remain vigilant at all times for the security of the Cathedral premises; 
• Check that public areas and working areas and practices are kept safe and free from trip, slip and other hazards; 
• Take action when needed to implement emergency procedures; 
• Act as Fire Marshall and Lockdown Marshall (training given); 
• Ensure compliance with relevant Heath and Safety legislation and statutory codes of practice; 
• Liaise with the Property Team and Head Verger over any issues of concern with regard to Health, Safety & Security. 

Conference Rooms 

• Work with Property Team managing the preparation of conference rooms including audio visual equipment requirements; 
• Ensure conference and meeting rooms are set with appropriate furniture and equipment for event or meeting in timely fashion; 
• Manage week-day room-setting according to Cathedral diary and to meet different departments’ event requirements; 
• Provide operational audio-visual support to clients to provide presentation- and meeting-standard IT functions.

Sustainability 

• Assist in the implementation and monitoring of the Cathedral’s energy management and waste strategies including liaising with waste management suppliers, reading utility meters, changing fittings to LED light bulbs;
• Light garden maintenance where required. 

Closing date: 11.59pm on Monday, August 17th

Interviews are planned for Tuesday, September 1st and Wednesday, September 2nd

Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.

 Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.

Appointment to this role is subject to satisfactory references and the right to work in the UK.

Role Overview: The Chief Operating Officer (COO) is responsible for the strategic and operational leadership of The Vavengers Charity. Working closely with the CEO and Board of Trustees, the COO ensures the organisation operates efficiently, sustainably, and in accordance with its charitable objectives, governance requirements, and legal obligations. The COO will oversee the charity's day-to-day operations, work closely with the CEO to improve organisational systems and processes, manage operational risks, and support the delivery of high-quality frontline, campaigning and convening programmes while fostering a positive and inclusive organisational culture. Alongside the CEO and other team members, the COO is an inspiring leader who champions the charity’s values, elevates its profile, and steers its work to influence national and international policy and advocacy, engage communities, and support survivors of violence.

Key Responsibilities

Strategic Leadership

• Support the CEO in delivering the charity's strategic plan.

• Translate strategic priorities into operational plans and measurable outcomes.

• Identify opportunities for organisational growth, innovation, and partnerships.

• Contribute to long-term sustainability planning and organisational development.

Operational Management

• Lead the day-to-day operational management of the charity.

• Develop and maintain effective operational policies, procedures, and systems.

• Ensure programmes and services are delivered efficiently, safely, and to a high standard and be an active delivery person for programmes. 

• Manage the resources and visitors of Vavengers HQ and ensure the space is utilised effectively by ambassadors and members of the charity

• Monitor organisational performance and help produce an annual impact report

Governance and Compliance

• Ensure compliance with charity law, employment legislation, safeguarding requirements, data protection regulations, and relevant regulatory standards.

• Support the CEO and the Board of Trustees through timely reporting and implementation of governance decisions.

• Maintain organisational policies and ensure regular review and compliance.

• Oversee organisational risk management and business continuity planning.

Financial Oversight

• Work alongside the CEO and Treasurer to develop and monitor the annual budget and management accounts/cash flow.

• Ensure effective financial controls and value-for-money practices.

• Monitor operational expenditure and resource allocation.

• Actively participate in income-generating activities, including supporting grant applications, other fundraising initiatives, and partnership building.

• Support the CEO and board of trustees to produce annual accounts.

People Leadership

• Act as a key leader for incoming staff members, ambassadors and volunteers.

• Foster a collaborative, inclusive, and high-performing trauma-informed workplace culture.

• Oversee recruitment, performance management, learning, and staff wellbeing.

• Oversee volunteer and ambassador management

Programme Delivery

• Ensure all programmes achieve planned objectives and demonstrate measurable impact, providing critical support and care to survivors and those at risk.

• Establish systems for monitoring, evaluation, and continuous improvement.

• Promote innovation and evidence-based practice across all service areas.

• Deliver support hubs in partnership with ambassadors

Partnerships and External Relations

• Develop and maintain effective relationships with funders, local authorities, community organisations, activists, corporate partners, government members and other stakeholders.

• Represent the charity at meetings, conferences, and partnership events as required.

• Support collaborative working across sectors to maximise impact.

Risk Management

• Identify operational risks and implement mitigation strategies.

• Ensure appropriate safeguarding, health and safety, and information security practices are maintained.

• Develop and oversee business continuity and crisis management procedures.

Person Specification

Essential Qualifications and Experience

• Significant leadership and campaigning experience within the charity, public, or private sector.

• Demonstrated success in operational management and organisational development.

• Experience managing budgets and financial planning.

• Strong understanding of governance and regulatory compliance.

• Proven ability to manage change and deliver organisational improvements.

• Excellent project and programme management skills.

Knowledge

• Charity governance and best practice.

• Financial management principles.

• Human resources and employment legislation.

• Risk management and organisational compliance.

• Monitoring and evaluation frameworks.

• Safeguarding and data protection requirements.

• Racial, social and gender justice.

Skills

• Strategic thinking with strong operational delivery.

• Outstanding leadership and people management.

• Excellent communication and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Effective stakeholder engagement and partnership development.

• Excellent organisational and decision-making skills.

• Ability to balance strategic priorities with operational detail.

What We Offer

• An opportunity to shape the future of The Vavengers alongside inspiring leaders

• A Central London workspace

• Professional development opportunities

• A collaborative, led-by and for values-driven working environment in the gender justice sector

• The chance to lead positive change for the communities we serve

• A flexible working opportunity with an appropriate London living wage

• Staff wellbeing programmes

Equal Opportunities

The Vavengers Charity is committed to equality, diversity, and inclusion. We welcome applications from people from all walks of life and are committed to creating an environment where everyone is respected, valued, and able to thrive. We are a led-by-and-for movement, and we encourage those with lived experience of Gender-Based Violence to apply for paid and unpaid positions in our organisation.

The Vavengers is an equal opportunity employer. In line with legal requirements and the nature of the work required for this role(running women-only safe spaces), we are seeking women-only applications as an occupational requirement under Schedule 9 Part 1 of the Equality Act 2010.

Amputee Network Development Officer – South West

Fixed term 12 months from starting date with potential to extend

Ensure that no amputee need cope alone

The Limbless Association is seeking a proactive, creative and resourceful Development Officer to enable the charity to extend its reach across the south west.

This is an exciting opportunity to play a key role in supporting individuals and their families experiencing amputation, through their rehabilitation, recovery and life beyond limb loss.

The Amputee Network Development Officer will play a pivotal role in the LA realising its outreach aims in the region. This role will build capacity across a range of outreach support activities, working closely with the Regional Development Manager (South), Services Development Lead and Volunteer Coordinator, to realise increased multi- stakeholder engagement, project reach, awareness of the charity and its services as well as working with the team to realise regional financial support of the LA’s work.

We’re looking for someone who:

· Is passionate about building strong outcomes focused relationships with a variety of stakeholders.

· Enjoys turning ideas into meaningful opportunities and actions.

· Can think strategically whilst remaining practical

· Understands the importance of lived experience and co-production

· Has a strong geographical knowledge of the south west of England.

· Wants to make a genuine difference

If you are motivated by improving lives with purpose and compassion, we would love to hear from you.

Great support has a substantial impact on small environmental charities and the people they benefit. In this role you will be delivering an established, enjoyable, professional development programme for city farms, community gardens and care farms. You'll focus on training, networking and showcase events. The role involves getting out and about, but most of the work is office work. This role does not include any practical gardening or farming activities.

Hours:                      Three days a week (22.5 hours).  Ideally to include Tuesdays.

Salary:                      Starting salary of £33,573 FTE including London Weighting.

Pension: 5% of salary for standard contracted hours after successful completion of a 3-month probation period.

Holiday: 33 days pro-rata per year including bank holidays.

Contract: 12 months at 22.5 hours a week, subject to passing the three-month probation period. 

Location:                 Co-working space in Highbury & Islington. Frequent travel around London. 

Role Overview:

To support the delivery of a popular, enjoyable programme of training, networking and events designed with and for city farms and community gardens. The programme improves the long-term viability of individual city farms and community gardens and builds the network as a whole, contributing to the sustainability of vibrant local communities throughout the capital.

The London Development Officer is part of a London team of two, working closely with the London Development Manager, and staff of city farms and community gardens, including the trustees of the London Association of City Farms and Community Gardens. The London team works with the wider team of Social Farms &  Gardens based in the UKs countries and regions.

The London programme is well-established and well-regarded.
Annual outputs include:  

· Training days designed and delivered by SF&G members

· Networking tours of community growing spaces

· Showcase events including the London Harvest Festival

Recruitment Process:

Apply by: Midday Monday 17 August 2026.

Interviews: Thursday 27 August.

Start date: As soon as possible. Ideally by 1st October.

Social Farms & Gardens is an equal opportunities employer that understands that the best employees may not always be the best at job applications or interviews.  We try to make our recruitment processes relatively stress-free.

You do not have to meet all elements of the Person Specification to be considered for the role.

We do not ask for any formal qualifications as not everyone thrives in a school setting.

We would like you to submit these three documents by email:  

· A CV

· A Personal Statement giving specific examples of your experience for each element of the Person Specification
These will be anonymised to minimise bias

· A cover page with personal details

And complete an Equal Opportunities form, online 

Full details in the Job Pack.

We look forward to hearing from you.