Visitor experience officer jobs

Are you a marketing professional who is passionate about turning data into actionable insights?
We’re looking for a Customer Insight Officer, who will conduct qualitative and quantitative market research to understand the motivations, behaviours and needs of our customers.

What does this role do?
As Customer Insight Officer, you will:

• design and execute mixed method research projects, from quantitative surveys to focus groups, you’ll delve into our customer base to understand their behaviours,
• combine this research with existing data from internal and external sources, to pull together clear narratives that help us understand our customers,
• present insights to key stakeholders, distilling complex data into concise, actionable insights, that drive decision-making,
• use this data to contribute to the development of customer personas and journeys, working closely with colleagues in the Customer Journey team,
• support the management of our brand tracker.

Interviews for this role are provisionally scheduled for week commencing 10th August 2026, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need some experience in a consumer, audience or market research role, with strong analytical and interpretative skills to draw significant insights from data. You’ll need some experience across qualitative and quantitative methods, such as running focus groups, or software and analytics tools. You’ll need experience of managing research projects from planning to execution, and we're particularly interested in hearing from candidates who have training or experience in trauma-informed research practice.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Role Description

Working closely with colleagues and project partners, the Volunteer Manager will lead the recruitment, training, development and management of volunteers across the Cathedral and Abbey site as part of the Abbey of St Edmund Reborn project, funded by The National Lottery Heritage Fund.

The postholder will develop and implement a comprehensive volunteering strategy, ensuring volunteers are recruited safely, supported effectively and equipped with the skills to deliver a wide range of roles. The role will promote an inclusive volunteering culture, strengthen partnerships and ensure volunteers make a meaningful contribution to the Cathedral, the Abbey site and the wider heritage project.

About Our Volunteers

Volunteers are at the heart of Cathedral life and make an invaluable contribution to worship, welcome, learning, heritage, visitor engagement and events. Current volunteer opportunities are wide and varied, including Bell Ringers, Guides, Flower Arrangers, Shop Volunteers, Learning Volunteers, Sunday Morning Coffee Volunteers, St Ed's Singers, Gardeners, Young Families Volunteers, Servers, Events Volunteers, Vergers and Welcome and Information Volunteers. The Volunteer Manager will support these established teams while developing new opportunities as the Abbey of St Edmund Reborn project progresses.

Key Responsibilities

Volunteer Strategy and Leadership

• Develop, implement and review the Cathedral's Volunteering Strategy.
• Lead the development of a sustainable volunteer programme.
• Ensure volunteering reflects sector best practice and supports the Cathedral's strategic objectives.
• Build strong working relationships with volunteer team leaders and provide ongoing support and guidance.
• Act as the primary point of contact for volunteers.

Recruitment, Induction and Volunteer Management

• Lead the recruitment, induction and ongoing management of volunteers across a wide range of roles.
• Ensure all volunteer recruitment complies with Church of England Safer Recruitment principles, including references and DBS checks where required.
• Develop and maintain volunteer role descriptions in partnership with volunteer team leaders.
• Maintain an accurate volunteer database, matching volunteers' skills and interests with organisational needs.
• Produce, maintain and regularly review the Volunteer Handbook.
• Receive volunteer feedback, concerns and ideas, escalating issues where appropriate.

Training and Development

• Design, coordinate and deliver volunteer induction, training and ongoing development programmes.
• Identify opportunities for volunteers to develop new skills.
• Ensure safeguarding and mandatory training remains current and accurately recorded.
• Regularly review volunteer practices to maintain high standards of service and visitor experience.

Inclusion, Engagement and Communications

• Promote equality, diversity, inclusion and accessibility throughout the volunteer programme.
• Develop recruitment approaches that encourage applications from underrepresented communities and remove barriers to participation.
• Implement an effective volunteer communications plan to keep volunteers informed, engaged and recognised.
• Work closely with the Marketing and Communications Manager to promote volunteering opportunities and celebrate volunteer achievements. Key Responsibilities

Partnership Working

• Work collaboratively with partners including English Heritage, Historic England, West Suffolk Council and local organisations to ensure a consistent and positive volunteer experience across the Cathedral, Abbey and wider heritage site.
• Develop and maintain productive relationships with community organisations across the region.

Monitoring, Evaluation and Budget Management

• Collect, monitor and analyse volunteer data, including volunteer numbers, hours and feedback.
• Support project evaluation and reporting requirements for the Abbey of St Edmund Reborn project.
• Produce regular reports identifying trends, achievements and future opportunities.
• Prepare and manage the volunteer budget, monitoring expenditure and reporting against forecasts.

Visitor Experience

• Ensure volunteers contribute to an outstanding visitor experience for all users of the Cathedral, including worshippers, pilgrims, tourists and event attendees.
• Support volunteers in presenting a welcoming, professional and inclusive image of the Cathedral in all interactions with visitors and stakeholders.

General Responsibilities

• Demonstrate commitment to the Cathedral's values, mission and inclusive culture.
• Work collaboratively with clergy, staff, volunteers and the wider congregation.
• Comply with all organisational policies relating to safeguarding, health and safety, equality, data protection and other statutory requirements.
• Work flexibly, including occasional evenings, weekends and Bank Holidays. Time off in lieu will normally be provided, with overtime payable for agreed external events where applicable.
• Undertake any other duties reasonably required by the Chief Operating Officer.

Person Specification

Essential Qualities

• Managing volunteers across a range of roles using recognised best practice.
• Developing and implementing volunteer strategies, policies and procedures.
• Recruiting, inducting, training and supporting volunteers.
• Working successfully with paid staff and volunteers. Monitoring, evaluating and reporting on projects or programmes.
• Developing partnerships with community organisations, charities or public bodies.
• Leading teams within a visitor-focused environment.
• Line management, partnership working and stakeholder engagement.
• Working with diverse communities and promoting inclusive participation.

Knowledge and skills

• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise competing demands.
• Ability to influence, motivate and build positive relationships with a wide range of stakeholders.
• Ability to work effectively within a heritage, commercial and place of worship environment.
• Strong IT skills, including Microsoft Word, Excel, Outlook and PowerPoint.

Personal Attributes

• Understanding of the Cathedral's role as a place of worship, welcome, heritage and community engagement.
• Flexible approach to working hours, including occasional evenings and weekends.
• Collaborative, approachable and committed to excellent visitor and volunteer experiences.
• High Emotional Intelligence

Desirable Qualities

• Experience within a cathedral, church or heritage organisation.
• Background in heritage, tourism, hospitality or the cultural sector.
• Degree or equivalent professional qualification.
• Awareness of the ministry, mission and civic role of the Church of England and its cathedrals

Are you an exceptional governance professional who thrives working in a fast-paced environment?  

We are looking for a highly capable Governance and Executive Manager to play a pivotal role at the heart of our charity. Working closely with the CEO, Trustees and Executive, you will help ensure the organisation is governed to the highest standards while driving forward key strategic priorities including EDI and ESG.

This is a rare opportunity to combine your governance expertise with meaningful strategic impact in a dynamic and values-led organisation.

As our Governance and Executive Manager, you will be the trusted adviser and primary point of contact for our Board of Trustees, supporting effective decision-making and ensuring compliance with charity and company law.

You will lead the delivery of high-quality governance processes, oversee Board and Committee administration, support regulatory compliance and help develop policies and frameworks that strengthen our organisation.

Alongside this, you will provide executive-level support to the CEO, helping to coordinate priorities, prepare reports and contribute to organisational success.

Are you an exceptional communicator who enjoys building relationships, delivering memorable experiences and helping others connect with a meaningful cause? We invite you to apply for the Development Officer - Gardens, Libraries & Museums (GLAM) position within Development and Alumni Engagement at the University of Oxford, where your work will help secure philanthropic support for one of the world's leading universities.

Location: Oxford, with hybrid working available

Salary: Grade 6: £35,681 - £41,636 per annum, with a possible extension to £45,212 including an Oxford University Weighting of £1,730

Contract: Permanent, Full time

About Us

Spanning the historic streets of the "city of dreaming spires", the University of Oxford has been ranked the world’s leading university for ten consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you'll contribute to an organisation which delivers ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations.

Development and Alumni Engagement (DAE) plays a central role in enabling the University's ambitions by building meaningful relationships with alumni, philanthropists, trusts, foundations and partners around the world. Within the Gardens, Libraries and Museums team, you'll help unlock philanthropic support that preserves world-renowned collections, expands access to knowledge and enables cultural engagement for future generations. Your work will directly contribute to initiatives that enrich research, education and public understanding on a global scale.

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave (inclusive of public holidays), with the option to purchase up to 10 additional days.
• One of the most generous family leave schemes in UK higher education.
• Hybrid and flexible working arrangements.
• An excellent contributory pension scheme.
• Sustainable travel benefits, including cycle loans, discounted bus travel and season ticket loans.
• Access to a wide range of social, cultural and sporting activities.

About the Role

This is an excellent opportunity to build a career in major gift fundraising within one of the world's most respected cultural institutions. Working with experienced colleagues, you'll develop your own portfolio of donors, helping to secure philanthropic support for the Bodleian and across the Gardens, Libraries and Museums.

Alongside developing donor relationships, you'll lead the delivery of two high-profile annual stewardship events attended by senior University figures, oversee annual fundraising appeals and create compelling proposals and communications that inspire philanthropic support. You'll work closely with colleagues across the University to turn complex academic and cultural projects into engaging stories for donors.

Whether you're already working in fundraising or bring transferable experience from events, communications, alumni relations or another externally facing role, you'll receive training and support to develop your expertise in major gifts fundraising.

About You

You will bring:

• Experience in fundraising, alumni relations, marketing or other relationship-focused roles.
• Excellent written communication skills, with the ability to produce engaging and persuasive content for different audiences.
• Experience of planning and delivering high-quality events
• Strong relationship-building skills, with confidence working with a wide range of stakeholders.
• The ability to manage multiple priorities, organise your own workload and deliver to deadlines.
• Experience using Microsoft Office applications and CRM or relationship management systems.
• A demonstrable interest in the cultural sector and a desire to develop a career in philanthropic fundraising.

Application Process

To apply, please upload:

• A covering letter/supporting statement
• Your CV
• The details of two referees

The closing date for applications is 12 noon on Monday 3 August 2026.

Face-to-face interviews will take place funon Thursday 13 August 2026

The Hampstead Garden Suburb Trust is looking for one or more organised, practical and people-focused colleagues to support the day-to-day running of our small conservation charity.

We protect, maintain and enhance the unique character of Hampstead Garden Suburb: an internationally important example of early 20th-century town planning and architecture. This role is central to helping the Trust work well day to day.

The work falls into two connected strands:

• Resident and Office Coordination: supporting residents and visitors, managing enquiries, coordinating office arrangements, helping ensure telephone and inbox cover, and maintaining oversight of the Trust calendar and annual programme.
• Information, Property and Governance Support: maintaining accurate records, supporting property and financial administration, helping with conveyancing enquiries, preparing meeting papers and minutes, and supporting governance processes.

We are open to appointing either one full-time person covering both strands, or more than one part-time colleague with responsibilities divided between them. The final arrangement will depend on the skills, availability and working pattern of the successful candidate or candidates.

This role could suit someone who enjoys varied, useful work in a small organisation where their contribution is visible. You will need to be organised, accurate, calm with the public, confident using records and systems, and able to follow work through reliably.

Some candidates may be stronger in resident contact and office coordination; others may be stronger in records, property administration and governance. Candidates do not need to have experience in every area.

The role is office-based at the Trust office in London NW11. Full-time is 35 hours per week. Part-time and annualised-hours arrangements will be considered. Annualised hours means that working time may vary across the year to support individual working patterns while meeting the Trust’s operational needs.

The Trust’s normal office hours are 9am to 5pm, Monday to Friday. Part-time candidates would not be expected to work across all office hours, but candidates will need to be available for a minimum of three hours on Monday mornings.

Salary is £29,000–£32,000 per annum FTE, pro rata for part-time or annualised-hours arrangements. The Trust offers 25 days’ annual leave plus bank holidays, pro rata where applicable, and a contributory pension scheme with an employer contribution of 8% where the employee contributes 8%.

Applicants must have the right to work in the UK. The Trust is not able to sponsor visas for this role.

Job Title: Chief Operating Officer

Contract: Permanent

Salary: £65,000 per annum

Hours per week: 35 hours

Annual Leave: 25 days plus 8 bank holidays

Role Description

The COO is the Cathedral’s principal member of staff and has responsibility for the overall operational performance and administration of the organisation, its assets and its people. Appointed by the Chapter and accountable to them through the Dean, the COO works with the Senior Leadership Team (SLT) to develop and implement strategy and policy, ensure effective governance and compliance, manage the business functions of the Cathedral and monitor its overall progress and development.

Key Responsibilities

Strategic Leadership

• Lead the development of the Cathedral’s overall strategy to reflect the Cathedral’s Vision and Values.
• Ensure the effective implementation of the Cathedral’s masterplan and successfully deliver outcomes through the effective performance management of goals and objectives.
• Secure financial sustainability, achieve growth and optimise the efficient use of resources through effective short, medium and long term planning.

Safeguarding

• Work closely with the Dean, the Cathedral Safeguarding Committee, Chapter Safeguarding Lead and the Safeguarding Officer to develop and deliver the Cathedral’s safeguarding strategy.
• Act as a role model in upholding safeguarding policies and embedding a healthy safeguarding culture across Cathedral life.
• Negotiate, implement and continually review the Service Level Agreement with the Diocesan Board of Finance and the Diocesan Safeguarding Officer.
• Ensure compliance with current safeguarding legislation and national guidance, fostering an environment where safeguarding is everyone’s responsibility.

Staff and Volunteers

• Ensure recruitment, training and HR management of staff and volunteers adhere to the Safer Recruitment policies of the Church of England and meet the needs of the Cathedral.
• Develop a workplace culture and ethos that reflects the Cathedral’s values and enables and empowers staff and volunteers.
• Act as a role model for effective people management, supporting, developing, and constructively challenging others while encouraging continuous professional development.
• Foster a collegiate, open, and collaborative environment across the Cathedral.
• Champion diversity and inclusivity within the Cathedral community, providing opportunity and support for all.

Cathedral Compliance and Operational Management

• Ensure the effective running and forward planning of Chapter and other governance committees, including compliance with the Constitution and Statutes.
• Ensure trustees and others in governance positions are properly inducted and trained including in safeguarding.
• Ensure that the Cathedral meets all legislative regulations and complies with ecclesiastical and charity laws.
• Be accountable for reporting to the Charity Commission and Companies House.
• Work with the Chief Finance Officer to ensure that the strategic plan is supported by a robust, multi-year financial plan aligned with long-term objectives.
• Work with the Visitor Experience Manager to increase income generation, establishing a growth plan with the Abbey of St Edmund, Reborn Project.
• Work with the Architect and Facilities Manager to ensure the Cathedral meets its statutory and legal obligations relating to heritage, ecclesiastical and listed buildings in its care.
• Work with the Facilities Manager to ensure the Cathedral meets its statutory and legal requirements in relation to its properties and responsibilities as a landlord.
• Ensure effective management of Health and Safety across the Cathedral ensuring compliance with statutory legislation and best practice; ensure emergency procedures are up to date.
• Ensure all data is protected and processed in full compliance with GDPR legislation.
• Ensure that the Cathedral is complies with all legal requirements, interpreting and communicating changes in compliance to the Chapter and Cathedral staff.
• Support the Church of England’s Net Zero targets and ensure the Cathedral has a plan for reducing carbon emissions; adhering to statutory requirements relating to Net Zero.
• Ensure suitable IT provision is in place, to support Cathedral operations, is secure and regularly review software and hardware requirements.
• Work with the Marketing & Communications Manager to oversee public relations, ensuring appropriate management of reputation, branding, and media activities; act as Cathedral spokesperson as appropriate.
• Review working methods, office accommodation and administration support to ensure arrangements are fit for purpose.
• Promote open and transparent ways of working throughout the administration, with effective communication and engagement at all levels.
• Oversee the effective planning and management of key projects and the implementation of delivery programmes to achieve operational and strategic objectives.
• Support the Dean in managing relationships with the 1327 Club.
• Ensure the effective management, use and future development of all the Cathedral’s assets.
• Be responsible for contingency planning, including the management of insurance, disaster recovery and salvage planning and oversee the Cathedral’s risk register.
• Develop for approval, maintain and regularly review policy and procedure documents of Chapter and ensuring they are embedded across the organisation.
• Chair staff and management meetings.
• Manage the business operations of the Cathedral in accordance with the values, standards and budgets agreed by Chapter.
• Lead, manage, motivate and empower staff and volunteer teams through effective structures, training and professional relationships.

Direct Reports

• Chief Finance Officer
• Cathedral Safeguarding Officer
• Human Resources Officer
• Visitor Experience Manager
• Volunteer Manager
• Marketing and Communications Manager
• Facilities Manager
• Shop Manager
• Pilgrims’ Kitchen Manager

Attendance Required at:

• Chapter Meetings
• Finance Committee
• Nominations Committee
• Risk, Audit and Review Committee
• Safeguarding Committee
• Health and Safety Committee
• Information Protection Group
• The Guild of St Edmund Committee
• Forum
• Annual Parochial Church Meeting (APCM)
• Enterprises Ltd Meetings
• Eco St Eds Committee
• Abbey of St Edmund, Reborn CIO
• Cathedral Administration and Finance
• Association (CAFA)conferences

Person Specification

Essential Qualities

• A proven track record of strategic leadership with successful
• delivery of projects and outcomes within an organisation of a similar size and complexity.
• Experience of working at board level or closely with boards.
• Significant leadership capability, with the ability to influence, inspire, and engage the Cathedral Community and external stakeholders.
• An empowering management style that fosters teamwork, trust and collaboration, with a strong understanding of HR best practice.
• Successful experience of leading significant change and of fostering a culture of continuous improvement and development within a complex organisational environment.
• Proven experience in managing operational performance within tight financial constraints in a complex, multi-faceted environment.
• Effective delivery of financial strategy and budget management, demonstrating strong commercial acumen.
• An understanding of safeguarding and the critical role it plays in protecting all people.

Desirable Qualities

• Previous experience as a COO or at a similar senior leadership level.
• An understanding of the complexities in managing wide-ranging cathedral operations or previous experience within a Church of England setting.
• A good understanding of best practice in charity governance.
• Experience of managing a heritage site.
• Experience working with volunteers.
• Experience in safeguarding best practice.

Knowledge and skills

• Ability to understand complex operational issues and develop creative and innovative solutions.
• Excellent written and verbal communication skills, with the confidence to share information effectively at all levels internally and externally.
• Commitment to working efficiently and effectively, utilising technology and software as appropriate.
• Ability to develop and encourage a strong team ethos among staff and volunteers.
• Strong analytical skills and sound judgment.
• Experience of managing budgets.
• Well-developed interpersonal skills, with the ability to engage comfortably with all users of the Cathedral.

Other criteria

• Empathy with the beliefs and ethos of the Christian faith.
• Comfortable working within a team of staff and clergy with a range of different skills and gifts, understanding their different roles and working patterns.
• Commitment to the Cathedral’s purpose and vision, and to taking an active role in the Cathedral’s community, mission and outreach.
• A satisfactory enhanced Disclosure and Barring Service (DBS) check is required for this post. The appointment is subject to a six-month probation period.

Additional Information

The role requires the post-holder to work occasional weekends, evenings and non-working days, as required for which time off in lieu will be given. The post-holder will undertake such other duties as may reasonably be expected. This document is accurate at time of publication but is subject to regular review and may change in line with the Cathedral’s requirements.

Closing Date: 9.00 am Monday 3 July 2026

Interviews: Wednesday 12 August 2026

Join Tameside & Glossop NHS Charity and Stockport NHS Charity as our Charity Officer and help make a real difference to patients, staff and local communities.

We're looking for an enthusiastic and creative individual who loves building relationships, engaging supporters and bringing fundraising ideas to life. From community events and donor stewardship to social media, marketing and storytelling, you'll play a key role in growing support and showcasing the impact of charitable giving across our NHS organisations.

What you'll love about this role -

• Bring fundraising ideas to life through exciting campaigns, events and community partnerships.
• See the difference you make by helping fund projects that improve experiences for NHS patients and staff.
• Build meaningful relationships with donors, volunteers, businesses and community groups.
• Get creative with content across social media, magazines, websites and marketing campaigns.
• Be the face of our charities at events, presentations and supporter engagements.
• Help grow our impact by identifying new fundraising opportunities and inspiring local support.
• Tell powerful stories that showcase how donations transform lives across our communities.
• Join an ambitious and supportive team where new ideas are welcomed and encouraged.
• Work across two NHS charities, supporting a wide range of projects and initiatives.
• No two days are the same, with a mix of fundraising, marketing, events and relationship building.
  
  #fundraising #communityfundraising #socialmedia #corporatefundraising #charityofficer #nhscharity #stockport #tameside

Are you someone who leads from the front? Do you want a role where no two days are the same – one that combines hands-on project delivery, meaningful work with volunteers, and making the evidence count? The South London Mission is looking for a Community Projects & Volunteer Officer to be at the heart of our work.

This is not a desk-bound role. You’ll be packing Brite Box meal kits, running sessions with families and older people, building and leading a committed volunteer team, and producing reports that tell our story to funders and decision-makers. It’s a role for someone equally at home lifting boxes and writing impact reports.

Job purpose

To grow DigiDAD's reach and impact by building relationships with professionals who can introduce the platform to young dads; showing those professionals how to use DigiDAD confidently with the young dads they support; and gathering feedback from professionals and young dads that informs ongoing improvement of the platform and NEYDL's outreach approach. This role works closely with the DigiDAD Programme Manager to support DigiDAD's growth, sharing feedback and helping to inform planning around outreach, platform and content development.

Hours - Full-time (35 hours per week), Monday to Friday, 9am-5pm, with some evening and weekend working expected to meet the needs of the project

Location - Hybrid, home-based with regular travel to NEYDL’s Gateshead base and professional meetings in the North East, with some national travel

Key responsibilities

1. Professional outreach and relationships

•Build relationships with professionals likely to introduce DigiDAD to the young dads they work with, or to recommend it to colleagues, through networking, invitations to present, and warm referrals

•Work with NEYDL’s Young Dads Workers to identify and follow up on professional contacts they already engage with who may be interested in DigiDAD

•Identify and strategically prioritise the outreach opportunities most likely to lead to new registrations

•Represent DigiDAD at a small number of carefully selected events or conferences each year, where the audience is a strong match for DigiDAD’s goals

2. Onboarding and engagement

•Deliver onboarding sessions and demonstrations to professionals, showing them what DigiDAD offers and how to use it with the young dads they support

•Deliver and/or support regular webinars for current and prospective DigiDAD users, covering both professional and young dad audiences as needed

•Support professionals through the registration and onboarding process, and help them confidently introduce DigiDAD to the young dads they work with 

•Encourage service beneficiaries to engage with DigiDAD content through dissemination of DigiDAD news, updates, and information across our in-house communication channels e.g. WhatsApp groups and DigiDAD Gaming community on Discord

3. Feedback and evaluation

•Hold structured conversations with young dads who use DigiDAD to gather feedback on content, design and user experience

•Gather feedback on outreach materials and messaging, and share insights with the DigiDAD Programme Manager to inform evaluation, reporting and improvements 

4. Working with the Business Development Manager

•Maintain regular contact with NEYDL’s Business Development Manager, including a simple shared tracker to record and follow up leads

•Refer any commissioning or training sales opportunities identified through DigiDAD outreach to the Business Development Manager

•Follow up DigiDAD-interested contacts referred by the Business Development Manager

5. Recording and reporting

•Record outreach activity and registration data accurately and in a timely way, in line with NEYDL’s data management and evaluation systems

•Contribute ideas for campaign activity, content and service development based on direct engagement with users and professionals

6. Standard clauses

•The post holder must carry out their responsibilities at all times with due regard to NEYDL’s Equity, Diversity and Inclusion strategy, policy and statement, and Safeguarding Policy

•The post holder is responsible for ensuring that policies and procedures relating to health and safety in the workplace are adhered to at all times

•The post holder must respect the confidentiality of data stored electronically and by other means, in line with NEYDL’s Data Protection Policy

•This role requires satisfactory enhanced Disclosure and Barring Service (DBS) clearance prior to appointment

This job description is not exhaustive. NEYDL reserves the right to reasonably add to or revise it at any time in agreement with the post holder.

Future opportunity: there is potential for this role to develop a training product for professionals on making the best use of DigiDAD. There are no immediate plans for this, but it may form part of the role’s future development.

Great support has a substantial impact on small environmental charities and the people they benefit. In this role you will be delivering an established, enjoyable, professional development programme for city farms, community gardens and care farms. You'll focus on training, networking and showcase events. The role involves getting out and about, but most of the work is office work. This role does not include any practical gardening or farming activities.

Hours:                      Three days a week (22.5 hours).  Ideally to include Tuesdays.

Salary:                      Starting salary of £33,573 FTE including London Weighting.

Pension: 5% of salary for standard contracted hours after successful completion of a 3-month probation period.

Holiday: 33 days pro-rata per year including bank holidays.

Contract: 12 months at 22.5 hours a week, subject to passing the three-month probation period. 

Location:                 Co-working space in Highbury & Islington. Frequent travel around London. 

Role Overview:

To support the delivery of a popular, enjoyable programme of training, networking and events designed with and for city farms and community gardens. The programme improves the long-term viability of individual city farms and community gardens and builds the network as a whole, contributing to the sustainability of vibrant local communities throughout the capital.

The London Development Officer is part of a London team of two, working closely with the London Development Manager, and staff of city farms and community gardens, including the trustees of the London Association of City Farms and Community Gardens. The London team works with the wider team of Social Farms &  Gardens based in the UKs countries and regions.

The London programme is well-established and well-regarded.
Annual outputs include:  

· Training days designed and delivered by SF&G members

· Networking tours of community growing spaces

· Showcase events including the London Harvest Festival

Recruitment Process:

Apply by: Midday Monday 17 August 2026.

Interviews: Thursday 27 August.

Start date: As soon as possible. Ideally by 1st October.

Social Farms & Gardens is an equal opportunities employer that understands that the best employees may not always be the best at job applications or interviews.  We try to make our recruitment processes relatively stress-free.

You do not have to meet all elements of the Person Specification to be considered for the role.

We do not ask for any formal qualifications as not everyone thrives in a school setting.

We would like you to submit these three documents by email:  

· A CV

· A Personal Statement giving specific examples of your experience for each element of the Person Specification
These will be anonymised to minimise bias

· A cover page with personal details

And complete an Equal Opportunities form, online 

Full details in the Job Pack.

We look forward to hearing from you.

This is a significant and rewarding opportunity to make a real difference in supporting our ambition for nature’s protection and recovery across Birmingham and the Black Country. The post holder will help support the collection, collation, and digitisation of ecological data relating to species, sites and habitats across our landscape. Your work will be critical to the success of EcoRecord – the region’s Environmental Records Centre - and aid in the protection of local wildlife of great value to people, and communities in our region.

As a wildlife charity serving a heavily urbanised area, a major element of our work is to provide ecological evidence and related information, that supports the designation of wildlife sites and informs the protection of nature in the face of urban development.

You will work within EcoRecord to deliver high quality data products and services to a range of customers and users. EcoRecord is part of a network of Local Environmental Records Centres across the UK and provides information services to a wide range of users such as local authorities, statutory agencies, ecological consultants, national and local recording schemes, and others.

The post of Biodiversity Data and Evidence Officer is a central and varied role within EcoRecord, that will include making use of GIS mapping and specialised databases to analyse and digitise ecological data. The role will also include promoting high quality biological recording activities, supporting specialist recording groups, and engaging with volunteers, including through our social media channels. You will assist with key aspects of the day-to-day operation of the records centre, including the maintenance, management, and development of core data sets and analytic processes.

Key Responsibilities

• Assist with the development and growth of EcoRecord’s data infrastructure by supporting the collection, collation and computerisation of ecological and other relevant data (primarily species, sites and habitats data), through the competent use of Geographical Information Systems (GIS) and, though not exclusively, Recorder 6.
• Contribute to the improvement of data management systems and processes.
• Contribute to the delivery of projects that deliver nature’s recovery across Birmingham and the Black Country.
• Assist with the adoption and development of practices and tools that improve the efficiency of data management and data availability.
• Assist with data analysis and the production of high-quality data products and services.
• Be an advocate for and help to promote high quality biological recording in Birmingham and the Black Country.
• Assist in supporting specialist species interest groups and the wider volunteer recording networks throughout Birmingham and the Black Country and with enabling the development and formation of new interest groups.
• Assist and support surveys and local recording initiatives, including the City Nature Challenge.
• Contribute to EcoRecord’s and the Wildlife Trust’s online presence through producing content for social media and website etc. in collaboration with colleagues including the Trust’s Communication Department.
• Assist in the recruitment and supervision of volunteers in a range of activities, namely surveying and data entry.

About You

The successful applicant will be very well organised, highly motivated, collaborative, have a high level of attention to detail, and be used to prioritising a complex workload. You will have good ecological knowledge, and the confidence and ambition to affect conservation outcomes through the provision of high-quality ecological evidence. Above all, you will be driven by a commitment to see nature’s recovery across Birmingham and the Black Country’s urban landscape.

What We Offer

• A chance to make a real impact in local communities and the natural environment 
• A supportive and inclusive team culture 
• Flexible working arrangements 
• Opportunities for professional development 

Are you passionate about connecting young people with nature? Do you believe nature is for everyone? Do you genuinely want to make a difference?

Environmental Education School Support Officer
Salary: £25,985 per annum + travel costs
Contract: Contract (fully funded until August 2027 with potential to extend)
Hours: Full Time.
Location: Based at WWT Washington, NE38, with frequent travel to schools in the area

About The Role

We have a fantastic opportunity for someone with the drive, skills and experience to support schools taking part in Generation Wild, our nature connection programme for primary schools, children and families in disadvantaged areas. This ground-breaking project uses story, music, art, performance and puppetry to create a sense of magic and adventure, engaging a wide range of children irrespective of their background or ability.

You will be joining us at an exciting moment, as we launch in-person support for the first time - bringing an inspiring programme of nature‑connection activities to school grounds and local nature spaces.

70,000 children have already taken part in Generation Wild and together they’ve completed over 270,000 nature activities. Your work will help us reach even more young people and take this work to the next level.

Generation Wild has been running for five years and is currently fully funded until August 2027.

Join us as we inspire a new generation of nature lovers.

About Us

WWT is the UK’s leading wetland restoration charity. Our wetland centres engage a million visitors every year. Generation Wild forms an important part of our wider learning programmes which inspire over 55,000 learners per year.

About You

You will need:

• Teaching qualification (or equivalent) or substantial relevant experience
• Current driving license as the post holder will need to travel regularly to schools within a one-hour travel distance of WWT Washington Wetland Centre
• A passion for connecting young people and families with nature and to opening up nature for all, irrespective of background
• Experience of working with children (ideally either in a school or informal learning setting)
• Ability to design and deliver inspiring nature-connection activities for primary age children and their families
• Ability to coordinate and enthuse volunteers in support of your work
• Ability to use IT (particularly Word/PowerPoint/Excel) effectively in support of your work
• A good understanding of the way schools work and the pressures teachers currently face

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from our Employee Assistance Programme.

Further details

• This post will be based at our Washington Wetland Centre but will require frequent travel to schools within a one-hour travel distance. Your travel costs for visits to schools will be reimbursed.
• This will be a hybrid role. On days when you are travelling out to schools you will be able to work from home beforehand and afterwards.
• This is initially a one-year contract but we are currently in talks with our funder with a view to extending both the Generation Wild programme and this post.
• Appointment to this position is subject to the successful candidate receiving an enhanced disclosure and barred list check (child).

We have a passion for engaging disadvantaged communities with nature and have a strong track record of working with young people from these areas. We would welcome applicants from a range of backgrounds. If this is a role that excites you, we want to hear from you.

Closing Date: Tuesday 28th July 2026
N.B. We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

No agencies please.

REPORTING TO: Head of House

HOURS: 40 hours per week. Typical shift pattern: evening start, including overnight cover. Weekend and bank holiday working may be required according to the needs of the House and events programme.

ABOUT WAVERLEY ABBEY Waverley Abbey is a place of prayer, learning, hospitality and transformation. Set within beautiful grounds and historic surroundings, we welcome a wide range of guests, students, retreatants, visitors, partners and staff who come to Waverley for rest, learning, formation, community and encounter with God. Our hospitality is an important expression of our mission. We want every person who comes through our doors to experience welcome, peace, care and excellence. The Night Porter plays a vital part in this, helping to ensure that Waverley Abbey remains safe, secure, well-prepared and warmly welcoming throughout the evening and overnight hours. This is a practical, trusted and important role within the life of the House. The post holder will provide overnight presence, security, guest support and preparation for the following day, helping the whole site run smoothly and safely.

JOB PURPOSE The Night Porter will be responsible for the safe and effective overnight running of Waverley Abbey House and associated guest areas. This includes ensuring the building is secure, responding appropriately to alarms or incidents, supporting guests as needed, preparing rooms for the next day’s events or conferences, and assisting with early morning breakfast set-up. The role requires someone calm, reliable, hospitable and practical, with good judgement and the ability to work confidently on their own during overnight hours.

KEY RESPONSIBILITIES

Security and Overnight Presence

> Provide a visible and reassuring overnight presence within Waverley Abbey House.

> Carry out regular checks of the building and agreed areas of the site during the shift.

> Ensure doors, windows and appropriate access points are secure.

> Lock up and open up areas of the building as required.

> Monitor the site for anything unusual, unsafe or concerning.

> Respond calmly and appropriately to any overnight issues, disturbances or emergencies. > Follow agreed procedures for reporting incidents, concerns or maintenance issues.

Fire Safety and Emergency Response

> Respond promptly to fire alarms and follow Waverley Abbey’s fire safety procedures.

> Support guests, residents or staff during any evacuation or emergency situation.

> Liaise with emergency services where required.

> Complete relevant incident reports and ensure the appropriate manager is informed.

> Maintain awareness of fire exits, fire panels, evacuation procedures and key safety points across the site.

Guest Care and Hospitality

> Offer a warm, calm and helpful welcome to guests, residents or visitors who may require assistance during the evening or overnight.

> Respond appropriately to guest queries, late arrivals or practical needs.

> Help create a peaceful, safe and hospitable environment in keeping with the values of Waverley Abbey.

> Escalate any guest concerns or safeguarding matters in line with Waverley Abbey procedures.

Event, Conference and Room Set-Up

> Prepare rooms for the following day’s events, meetings, conferences, retreats or teaching sessions.

> Set up furniture, refreshments, equipment or materials as required.

> Ensure rooms are clean, tidy, welcoming and ready for use.

> Liaise with the House, Events, Front of House, Food and Beverage or Housekeeping teams to understand next-day requirements.

> Support smooth handover between evening, overnight and morning teams.

Breakfast and Morning Preparation

>Assist with early morning breakfast set-up as required.

> Prepare guest areas, dining spaces or refreshment stations according to agreed standards.

> Ensure public areas are tidy, presentable and ready for the day.

>Communicate clearly with the morning team about any overnight issues or outstanding tasks. Health, Safety and Practical Support

> Follow all health and safety policies and procedures.

>Carry out basic practical tasks as needed, such as clearing areas, moving furniture, checking lights or reporting maintenance concerns.

> Ensure corridors, entrances and key guest areas are safe and free from hazards.

> Take reasonable care for the safety and wellbeing of guests, staff, residents and visitors. >Work within lone-working procedures and escalate concerns appropriately.

Communication and Handover

>Keep clear written records of overnight activity, incidents, tasks completed and anything requiring follow-up.

> Provide a helpful handover to the morning team.

>Communicate professionally and promptly with managers and colleagues.

>Work collaboratively with House, Hospitality, Events, Facilities, Housekeeping and Front of House teams.

PERSON SPECIFICATION

Essential

>Reliable, responsible and trustworthy.

> Calm and confident working overnight and, at times, alone.

> Good practical judgement and common sense.

> Warm, welcoming and able to offer excellent hospitality.

> Able to respond calmly to alarms, emergencies or unexpected situations.

> Good communication skills, both verbal and written.

> Able to follow procedures carefully and consistently.

> Physically able to carry out room set-ups, building checks and practical tasks.

> Flexible and willing to work evenings, overnight shifts, weekends and bank holidays as required.

> Previous experience as a night porter, caretaker, security officer, hotel porter or similar.

> Respectful of the Christian ethos, mission and values of Waverley Abbey.

Desirable

> Experience in hospitality, conference, retreat, hotel or residential settings.

> Fire safety or first aid training.

> Experience of working in a Christian retreat, charity, education or hospitality environment.

> Basic maintenance or practical facilities experience.

PERSONAL QUALITIES The successful candidate will be: > Steady, dependable and calm under pressure. > Hospitable, kind and approachable. > Practical and willing to help wherever needed. > Observant and attentive to detail. > Able to hold responsibility with maturity and discretion. > Comfortable working quietly behind the scenes to serve the wider mission. > Committed to helping Waverley Abbey be a safe, peaceful and welcoming place

CHRISTIAN ETHOS AND VALUES Waverley Abbey is a Christian organisation, and our work is shaped by prayer, hospitality, learning and transformation. All staff are expected to respect and work within the Christian ethos of the organisation and to contribute positively to our shared culture and values. The Night Porter will play a key role in helping Waverley Abbey live out its commitment to generous hospitality, excellent care and a peaceful environment where people can encounter God, rest, learn and be restored.

ADDITIONAL INFORMATION This role will involve overnight working, lone working, practical manual tasks and responsibility for the safety and security of the House during the night. Full training will be provided in fire safety, emergency procedures, site security, lone working, safeguarding and any relevant operational systems. The post holder may be required to undertake other reasonable duties in line with the nature and level of the role.

To apply please send your CV and covering letter, addressing why you are excited about our vision and how you’ll fulfill the brief (one pages max) 

Office & Administration Assistant – Key Responsibilities 

Office management and administration 

• Maintain a welcoming, safe and efficient office environment that enables staff, volunteers and visitors to work effectively, in line with the ‘Groundswellian Way’, our coproduced principles for a safe, positive work culture.

• Manage the day-to-day running of the office, including , refreshments, office supplies, IT equipment, room bookings and reception duties.

• Coordinate incoming and outgoing post, telephone calls and enquiries through the central inbox, ensuring messages and requests are directed promptly to the appropriate member of staff. 

• Build positive working relationships with Workspace, office contractors and suppliers, including cleaners, maintenance providers and other building services. 

• Support Groundswell's commitment to environmental sustainability by promoting recycling, reducing waste and encouraging environmentally responsible office practices. 

• Ensure office administration is appropriately covered during periods of annual leave and support the wider administration team to provide consistent organisational support. 

• Recruit, support, supervise and train office volunteers where appropriate. 

Facilities, health and safety 

• Act as the day-to-day office lead for health and safety administration, supporting compliance with Groundswell's Health & Safety Policy. 

• Ensure all staff and volunteers receive relevant health and safety information during induction, including access to the health & Safety training video, awareness of fire procedures, emergency evacuation routes and workplace safety responsibilities. 

• Coordinate annual fire risk assessments, workplace risk assessments and PAT testing, ensuring appropriate records are maintained and actions completed. 

• Support the development and maintenance of Personal Emergency Evacuation Plans (PEEPs) where required. 

• Liaise with Workspace to ensure landlord responsibilities relating to health and safety are fulfilled, including fire safety systems, signage and equipment maintenance. 

• Maintain records of accidents, incidents and near misses, ensuring statutory reporting requirements are met where appropriate. 

• Coordinate the maintenance and servicing of Groundswell's office equipment, facilities and assets, ensuring they remain safe, functional and fit for purpose. 

• Work closely with the Director of Finance & Fundraising and our external systems and finance support on matters around onsite assets and finances.

IT and Systems

• Oversee the day-to-day management of organisational assets, ensuring equipment is maintained, used appropriately and complies with organisational policies and cyber security requirements. 

• Complete IT trouble shooting on behalf of staff and volunteers, with external support. 

• Order IT equipment as needed with external support. 

• Complete basic set – up tasks on staff and volunteer devices with external support.

• Support staff and volunteers to upskill and improve their technological skills through the digital inclusion group. 

Organisational administration 

• Provide administrative support for organisational meetings, events and activities, including venue bookings, catering, logistics and preparation of materials. 

• Support the Chief Executive in implementing GDPR and data management processes, ensuring good administrative practice and compliance across the organisation. 

• Provide governance administration, including scheduling Board and Committee meetings, preparing meeting logistics, taking accurate minutes and maintaining action logs. 

• Provide administrative support to the Chief Executive, Trustees and Senior Leadership Team, including diary coordination, meeting arrangements and room bookings. 

• Support the recruitment and induction of Trustees as required by the Nominations Working Group.

• Support the People Manager with the onboarding and off-boarding of staff. 

General 

• Maintain accurate administrative systems, records and filing, ensuring information is organised, confidential and GDPR compliant. 

• Identify opportunities to improve office systems, administrative processes and ways of working to increase efficiency and effectiveness. 

• Work with the People Manager and Director of Fundraising & Finance to ensure policies and processes are accessible, in plain English and simple to follow; using step by step guides and images where appropriate.

• Build positive relationships across the organisation, providing responsive, friendly and professional support to colleagues, volunteers and external stakeholders. 

• Undertake any other reasonable duties consistent with the nature and level of the role. 

Groundswell responsibilities and the Groundswellian Way 

Act in line with our Code of Conduct and the Groundswellian Way in all interactions with colleagues, volunteers, partners and visitors. 

We want to: 

• create a safe, friendly and respectful working environment 

• encourage transparent communication so everyone knows what is expected of themselves and the organisation 

• ensure everyone feels valued and celebrates individual strengths 

• promote diversity, equity and fairness in everything we do 

• encourage collaboration and working together. 

Person Specification

Essential 

• Experience working in a busy office or administrative role. 

• Excellent organisational skills and attention to detail. 

• Strong IT skills, including Microsoft 365.

• Ability to follow instructions and coordinate with consultants to complete IT set up and troubleshooting.

• Experience coordinating meetings and maintaining administrative systems. 

• Excellent communication and customer service skills. 

• Ability to manage multiple priorities and work independently. 

• Understanding of confidentiality and GDPR. 

• Commitment to Groundswell's values and trauma-informed ways of working. 

Desirable 

• Experience supporting charity governance or trustee meetings. 

• Experience coordinating health and safety administration. 

• Experience supervising volunteers. 

• Knowledge of facilities management. 

• Lived experience of homelessness or social exclusion. 

Why join Groundswell? 

Key Benefits 

• 28 days annual leave plus bank holidays (pro rata for part time roles) 

• 5% employer pension 

• Flexible working options, including hybrid and part-time arrangements 

• Reflective practice or Clinical Supervision with a trained therapist for all team members 

Culture 

• Support - Regular guidance, support and the opportunity to reflect on your work through regular one to ones with your Line Manager 

• Teamwork - Regular opportunities to contribute to and learn from the wider Groundswell team 

• Strategic input - Opportunities to input into Groundswell’s strategic direction 

• Voice – The ability to input into working practices that impact you, and to know where to turn if any problems arise.

Application and Interview Process

Please let us know if you would like to request any accommodations or adjustments throughout the application and interview process. We will be very happy to support these wherever possible to give all applicants the best opportunity to showcase their skills and experience.

We encourage our candidates to draw from their personal and professional experiences, skills, knowledge and passion for our work in their applications, as we believe this will be the best representation of why you are the right fit for the role. While we acknowledge that Generative AI can be a useful tool when used selectively, we do not believe it can replace the authenticity that each individual can bring to their application. Therefore, we ask you to consider carefully any use of Generative AI throughout the application process.  

Application 

To apply please follow this link: 

Please submit your CV along with a cover letter stating: 

• How you meet each of the areas outlined in the person specification above  

• Why you are interested in doing this job at Groundswell.

You can find a guide to writing your cover letter here, which includes some tips and general guidance. 

The deadline for applications is 10am on Monday 17th August.

Interviews 

Interviews will be held in person on either Wednesday 2nd or Thursday 3rd September. 

We are a small charity with limited resources and are unable to give individualised feedback on unsuccessful applications before the interview stage.

Pre-employment checks 

The job offer for the successful candidate will be subject to a reference check.

Many thanks for taking the time to look into this role – it is an exciting opportunity, and we hope you will consider applying.