Visitor Jobs
Administration
You will support the whole organisation with a range of administrative tasks which will include:
· Completing minutes for key meetings.
· Processing of Expenses on behalf of the Senior Leadership Team.
· Arranging room bookings both internally and externally.
· Support with co-ordinating organisation wide meetings i.e., monthly staff meetings, away days, including booking venues and arranging catering.
· Supporting with governance committee cycles, preparing documents and reports as required.
· Support with the administration of our grants programme, including preparing and issues letter to grant applicants as instructed, updating and maintaining grant budget spreadsheets.
· Inputting data into relevant systems accurately and in a timely manner
· Dealing with enquiries from patients, donors, supporters, service providers and volunteers as required in a timely and effective manner.
· Provide general administrative support to the wider team as required.
· Taking donations in any of the Weston Park Cancer Charity locations
You will work on time limited ad hoc projects, which could include:
· Creating and implementing new processes, including building templates / documentation / matrixes.
· The build-up to / during and/ or after a campaign / or event.
Cover Support
You will provide cover on the front of desks of both our sites: Cancer Support Centre, Northumberland Road and our Charity Hub, Whitham Road which will include:
· Meeting and greeting visitors including supporters and patients and acting as their first point of contact for any queries.
· Dealing with telephone, email and postal enquiries across the organisation
· During cover period, you may be required to open and close the patient spaces, as part of a wider team rota.
· Booking in and logging patients onto the relevant records and databases to provide accurate data.
· Sending appointment reminder calls/texts/letters to clients as required
· Co-ordinating the Transport service, including supporting and co-ordinating the volunteer drivers.
· Managing the consumables within this patient space and ordering replacement stock as and when required.
The job description is not an exhaustive list of all duties required of the postholder.
The client requests no contact from agencies or media sales.
Facilities & Events Assistant
Part time: 25 hours per week (afternoons)
£29,213.61 FTE (pro-rata for part time)
Permanent
Richmond, London (office-based role)
Are you a talented multi-tasker, famous for your organisational skills and attention to detail? If you’re looking for a rewarding and varied role in facilities and events, this could be the job for you!
The Poppy Factory was founded in 1922 to support veterans with health conditions into employment. For over 100 years we have successfully delivered this vision, both through employment in our factory and through our modern Veteran & Family Services, which today enable hundreds of veterans and family members across England and Wales each year to secure jobs and thrive in the workplace.
We are seeking a Facilities & Events Assistant to help ensure the smooth running of our events and facilities hire at our historic Richmond site. It’s an exciting time to join the team, as we continue to further develop our visitor experience and facilities hire offer.
The Facilities & Events Assistant will be the first port of call for enquiries, and will provide excellent customer service and front desk support to our customers. You’ll be responsible for organising the staff and volunteer rota, and ensuring that all the logistics are in place for a smooth customer experience.
You’ll be involved in donation processing, and maintaining records in our supporter database. The role will also have the opportunity for involvement in high profile events such as the Field of Remembrance and VIP/Royal visits.
This position is ideally suited to someone who thrives on a high degree of autonomy, enjoys a varied role with the opportunity to think creatively to solve challenges, and can flex their pinpoint attention to detail in our events and facilities hire operations.
For the full job description and more information about the role please refer to the Candidate Pack.
How to apply
For an informal conversation about the role, please contact Dan Hodges.
To apply for this position please send your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification.
The post is anticipated to close at midnight on 13 May 2024.
No agencies please.
About The Poppy Factory
The Poppy Factory’ mission is to support veterans with health conditions on their journey into employment and to continue supporting them whatever challenges they may face.
Founded in 1922, the charity moved to Richmond in 1926, along with many wounded, injured and sick veterans of the First World War. They were employed to produce Remembrance wreaths and products for the Royal Family and The Royal British Legion, and this work continues at the factory today.
Equality, Diversity and Inclusion
We are committed to equality, valuing diversity, and promoting inclusion within our workforce, including the volunteers who give their time to us. We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work.
As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates.
Additionally, we offer a guaranteed interview to veterans of the UK armed forces or members of the Reservist forces who meet the essential role criteria. Please make it clear in your application if you wish to be considered on this basis. Please note, to be eligible for consideration under this scheme your application must demonstrate that you meet the essential role criteria as set out in the person specification.
We are a family friendly employer.
The Poppy Factory supports veterans with health conditions and their families into employment, helping them overcome any barriers.
The client requests no contact from agencies or media sales.
About Smart Works
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. After visiting Smart Works, 69% of clients secure a job within a month, gaining financial independence and transforming their lives.
More information about who we are can be found on our website.
About the role
Across the UK, over 400 organisations refer women for a Smart Works appointment, including job centres, refuges, prisons, working programme providers and other charities. The team in each centre supports clients to access their appointment.
We are recruiting for a Service Delivery Assistant based in our Reading centre to lead on the smooth running of our service, and create a welcoming atmosphere for all clients, volunteers and visitors. Our team is friendly and professional, and we work closely together to make sure every client has an outstanding experience when they visit us.
The Service Delivery Assistant will be the first point of contact a client will have with Smart Works. Therefore, we are looking for a friendly, organised and hard-working individual. The role requires strong administrative skills, excellent communication skills and a drive to ensure all women who visit us have the best possible experience. If you’re passionate about supporting women, then this is an ideal opportunity for you.
The role would be based in Reading city centre, and there will be occasional evening and weekend work as the role holder may be asked to provide key events support.
Smart Works Reading is part of Smart Works Charity, with Smart Works centres across the UK. There will therefore be some travel and frequent liaison with local centres across the UK and HQ in London, to support induction and training, as well as the day-to-day role.
Duties and responsibilities
- Being the first point of contact for all clients, volunteers and visitors of the centre, in person, via email and on the phone.
- Managing the central inbox, responding to clients, referral partners, volunteers, donors and potential supporters.
- Day to day coordination of the Smart Works service, including booking all client appointments, answering the phone and all related service administration.
- Maintaining an up to date and accurate client data base.
- Generating volunteer rotas and day to day volunteer communications relating to service delivery.
- Ensuring the dressing room and stockroom is organised and tidy to a high standard.
- Ensuring all operational policies and procedures including Safeguarding are maintained, communicated, and adhered to on service days.
- Supporting the team with ad hoc administration tasks.
Personal Specification
- Friendly, enthusiastic and engaging with a variety of stakeholders.
- A good team player with a strong work ethic whilst able to make decisions independently.
- Curious with an enjoyment for learning and trying new ways of working.
- A creative problem solver who is proactive.
- Strong organisational skills with good attention to detail.
- A confident IT user, with excellent understanding of Microsoft packages including Word, Outlook and Excel.
- Experience working in a customer service, receptionist or administration role previously would be advantageous, but is not required.
How to Apply
Please visit our website or click "Apply Now" to find out more information - we can't wait to hear from you.
The client requests no contact from agencies or media sales.
Main purpose of post
The main purpose of this post it to work alongside the Events Manager and Fundraising team to help deliver a range of charity events, both Weston Park Cancer Charity led and third part events, throughout the year. This will also involve seeking out new opportunities and events that the charity can get involved with in order to continually grow the events portfolio year on year.
This Role will also involve working closely with our supporters, especially those attending/taking on an event for the charity by providing a high level of donor care.
We are looking for someone with a passion for events and the charity sector, and the ambition to help continually grow our event generated income.
What you do
Key Responsibilities:
• Work with the Events Manager to plan, organise and deliver the Weston Park Cancer Charity key events across the year including: Doncaster Race Evening, Golf Days, Walk as One and Sing Under the Stars.
• Work with the Events Manager to deliver third party active events including: Skydive, Yorkshire Three Peaks and Great North Run.
• Provide support as well as lead on other events that the charity may be involved with throughout the year including hospital engagement events.
• Work with the Events Manager to continually develop the charity events portfolio for 2025 and beyond
• Provide high level donor care to support donors on their ‘journey’ for those taking on an event for the charity, through exploring opportunities to feel connected and enthusiastic about the work that we do. This will involve welcoming supporters, sending them good lucks and following up with them post event to see how they got on.
• Work closely with our fundraising platform, Raisely, to give our supporters the best stewardship journey possible.
• Seek new event opportunities that Weston Park Cancer Charity could partner with or be involved in.
• Keep up to date with current event trends
• Represent the charity at charity events across the region and the UK
• Understanding the opportunities for developing new relationships as well as retaining existing ones.
• Working on agreed targets and objectives to increase both awareness of the charity, and funding to maintain it’s vital services.
• Working as part of a supportive fundraising team to positively promote Weston Park Cancer Charity within South Yorkshire, North Derbyshire and North Nottinghamshire.
• Support the whole fundraising team with innovative and creative ideas for income generation that make us stand out from the crowd.
• Ensure that all communication and interaction with donors is captured through the Fundraising database CRM System and that all donors are thanked timely and efficiently.
• Apply the guidance provided by the Fundraising Regulator and Institute of Fundraising or any fundraising governing bodies to any fundraising activity
• Providing support for fundraising initiatives, campaigns & events during the year
• Attend and contribute to team meetings and 'away days' and be an active, invested member of our team
General Responsibilities:
Every employee is required to:
· Adhere to, and comply with, organisational policies, procedures and guidelines at all times.
· Take all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination.
· Comply with the organisational policy on confidentiality, and the General Data Protection Regulations
· Respect the confidentiality and privacy of donors, guests and staff at all times.
· Maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, volunteers, visitors and themselves.
· Participate in personal and organisational training and development and performance framework meetings
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Who you are
· A team player with a ‘can do’ attitude & part of a fast-paced events and fundraising team
· You will have excellent communication skills (both written and oral) as you will be supporting donors over email and the phone as well as liaising with external venues and suppliers
· You are happy to work in a variety different locations Ability to organise and manage projects through to completion. To work on own initiative by managing your own workload and priorities to agreed deadlines
· You will be a forward thinking and environments, you are practical and keen to be involved in all aspects of event delivery
· Participate in and contribute to team meetings
· Continually strive to learn and develop and up skill in all areas of Fundraising and Events Fundraising.
The client requests no contact from agencies or media sales.
This post plays a significant role in the daily life of the Cathedral, and the post holder is responsible for ensuring all visitors have a positive experience, whether they are a sightseer, worshipper, event attendee or local resident.
Duties include leading, training and managing visitor facing staff and volunteers, including our brand-new Visitor Resource Assistants following the launch of our new digital guides. The post holder will work closely with our Volunteer Manager, and the Communications and Events teams to ensure a high-quality visitor experience for all.
Joyfully proclaiming the love of God in worship, outreach, welcome and care
The client requests no contact from agencies or media sales.
We are looking for a Visitor Engagement Manager to lead on the delivery of our events and experiences programme onsite.
Visitor Engagement Manager
Location: London Wetlands Centre
Salary: £34,767 per annum
Contract: Permanent
About The Role
It's an exciting time to join WWT. Our strategy to 2030 is about how we will help change the world and make it a better place for nature, people and the planet; a world where healthy wetland nature thrives and enriches lives.
You will lead on the development of the visitor engagement programme at London Wetland Centre and ensure we are audience focused by:
- creating experiences for people that nurture a deeper connection and understanding of wetlands.
- ensuring visitors have the chance to enjoy a diverse range of experiences and activities and be inspired to take action.
- looking at new ways to attract a wider range of people and enable them all to connect with wetland nature through the interactions they have on site.
London Wetland Centre has a key role to realise our strategy and the new Visitor Engagement Manager will make an important contribution to our goals.
About You
To join as our Visitor Engagement Manager you'll bring:
- Extensive experience in visitor engagement and creating and delivering visitor programmes
- Experience of communicating different topics to diverse audiences, including individuals and groups of all ages and abilities
- Experience of managing or leading teams of staff and volunteers; and providing effective leadership, including giving feedback and developing performance
- Experience of managing programmes of events and activities with a commercial focus and ability to analyse and interpret data
The ideal candidate will have a good understanding and extensive experience of creating visitor programmes and ensuring commercial performance. We would welcome applications from visitor attractions, creative arts, or visitor engagement roles whilst also having excellent commercial knowledge. We are looking for someone with a broad skill set who is passionate about connecting people to nature, with a commercial focus.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Cycle to work scheme
- Contributory pension scheme
- Life Assurance of three times your salary, for peace of mind for your loved ones
- Independent personal, workplace and financial advice from Care first
Closing date: 6th May 2024
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410
No agencies please.
We are looking to recruit a Visitor Experience Assistant to join our team based at our Midlands site. You will join us on a part-time, permanent basis, working 1000 hours per year (annualised contract) and in return, you will receive a salary of £11,807.78 per annum.
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.
We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.
Purpose of the Visitor Experience Assistant role:
The Visitor Experience Assistant will deliver a range of visitor experiences, providing consistently high standards of customer care and actively support strategic priorities of the museum especially in relation to interpreting the story of the RAF and increasing commercial income.
The role is an essential element to maintain visitor and site safety and security, ensuring safety checks and monitoring are completed and reported to the Duty Manager.
This position is permanent, working 1000 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 10 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.
Key responsibilities of our Visitor Experience Supervisor include:
- Providing high standards of pro-active and re-active customer care, providing a warm welcome to all our visitors
- Enriching the visitor experience by pro-actively sharing your knowledge of the Museum and its collection and stories, with our visitors
- Regularly monitoring the condition and cleanliness of front of house facilities, taking corrective action and/or reporting issues, as appropriate
- Supporting in the management of volunteers working on front of house activities. • Support commercial and fundraising activities, including undertaking collections
- Understanding the Museum’s commercial activities, products and offers, and promote these to our visitors
- Discretely and sensitively safeguarding the security of visitors, colleagues and Museum assets, responding to heightened incident measures as appropriate, in line with Museum policy and procedures
- Monitoring and reporting defects associated with the Museum’s facilities, exhibits and/or interpretation
- Monitoring the safety of the Museum and visitors and comply with the Museum’s incident and accident reporting procedures
- Assisting with the effective evacuation of the Museum in the event of an emergency, in accordance with procedures
What we are looking for in our Visitor Experience Supervisor:
- Demonstrable experience in customer-focused environment
- A good level of general education
- Good level of computer literacy and IT skills including Microsoft Office software
- Up to date First Aid qualification.
Closing date for applications: 19 May 2024
Interviews will take place on: 6 June 2024
If you think you have what it takes and want to be part of this exciting journey, please click apply now to be re-directed to our jobs page where you can access the application method and details for the Visitor Experience Supervisor role. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.
Job Purpose:To provide administrative support for the Housing Team and to carry out general administrative tasks. To also be responsible for providing a professional and friendly welcome to all visitors and residents, providing information on services available.
Hours of work:21 hours (7 hours per day over 3 days)
Location : YMCA East Surrey, Hillbrook House, 68 Brighton Road, Redhill, Surrey, RH1 6QT.
Annual leave: Five weeks (pro-rata) plus bank holidays. Holidays increase after two years’ service to a maximum of five weeks’ pro-rata after six years’ service. The holiday year runs from 1 April to 31 March each year.
Benefits:
Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.
Free Parking : There is free parking available at The Sovereign Centre and at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.
Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.
Main responsibilities
- Provide a professional friendly welcome to all visitors and residents arriving at Hillbrook House and providing information on services and facilities available
- To deal with telephone enquiries and to put calls through to other staff, to take messages and to retrieve voicemail messages
- Ensure the visitor policy is complied with and the seen sheet is completed and kept up to date
· Collate, input and monitor data via various IT platforms
· Manage incoming client applications via guidance support and various IT platforms
· Complete and the keep the staff rota up-to-date and distribute to staff
· Filing and other administrative work as required
· Updating reception documents and maintaining contact folders
· To offer a helpful and supportive presence to residents and reporting of incidents
· Keeping tally on stock available and first aid items
· Cash transactions over the reception for resident rent and maintain accurate receipting and accounting of all monies and credit transactions taken whilst on duty, checking floats and reconciling the till at the end of the shift
- Ensure that all keys and equipment issued are signed for and are returned and stored as appropriate
- To provide administrative support for the housing team and to carry out general administrative tasks (using Microsoft Office and other platforms)
- To be responsible for the post at the weekend, ensuring incoming post is dated, and is distributed to appropriate staff and residents and that outgoing post is processed correctly
- Any other duty requested by Housing Management
Closing date & interviews:
Closing Date:Thursday 23rd May 2024 9am
Interviews are scheduled : Thursday 30th May 2024
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About us:
Community ConneX is a campaigning organisation and a multi-project service provider working across West London. We support autistic people, people with a disability, and people and families experiencing barriers to live healthier, happier, and inclusive lives. We do this by ensuring their needs, rights and aspirations are met.
Advocacy 1st is a free, independent service provided by advocates who specialise in the Care Act, Mental Capacity Act and the Mental Health Act.
Location: Remote based in Oxfordshire
Key duties:
· Recruiting, training and providing ongoing support to volunteers
· Working with the children and young people to assess their service requirements
· Working with stakeholders to raise awareness and recognise and identify care leavers and young people in need of the Independent Visitors and Care Leavers service
· Looking at opportunities to engage and work with services to identify care leavers and independent visitors
· Reporting and discussing all safeguarding concerns with the service manager
· Completing initial assessments and matching volunteers to young people
· Raising the profile of the Independent Visitors and Care Leavers service
Our ideal candidate:
· Has qualifications relevant to the role
· Has experience of working with children and young people.
· Is aware of legislation such as Care Act 2014, Children and Families Act 2014, Children Act 1989, United Nations Convention on the Rights of the child (UNCRC)
· Has excellent communications and writing skills, and the ability to tailor written and verbal communications to a wide range of different audiences
· Can maintain existing relationships and develop new relationships with clients, families, colleagues and volunteers
· Can generate reports and make presentations
In return we offer a range of benefits including:
· Pension contribution up to 5%
· Death in service insurance
· Employee assistance programme
· Bluelight Card
· Cycle to work scheme
· 23 days of annual leave + bank holidays (increases after 2 years of service)
· Gym membership
· Healthcash plan
· Professional development
We are committed to safeguarding and equal opportunities, and we guarantee an interview to all applicants with disabilities meeting the minimum criteria for the post.
We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Region: National Memorial Arboretum
Directorate: Remembrance
Contract: Casual, 0 Hours
Salary: £11.83
About The National Memorial Arboretum
The Arboretum is the UK’s year-round centre of Remembrance and part of The Royal British Legion. Home to over 350 memorials, including the nationally-important Armed Forces Memorial, it remembers the service and sacrifice of those who have served and continue to serve our country. The 150-acre site features around 30,000 maturing trees and an abundance of wildlife. Each year the Arboretum welcomes around 300,000 visitors, many of whom attend one of the 200+ events which take place across the site.
In March 2017, the National Memorial Arboretum formally opened its new award-winning Remembrance Centre.
Our Values and Behaviours
Does the following describe you?
- A desire to provide great customer service
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the ongoing development of the Arboretum
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others
If so then we would like you hear from you ….
The Role
To work as part of the retail team, in supporting merchandising, processing deliveries, serving customers, and maintaining high levels of presentation and customer service.
The Arboretum Shop welcomes many thousands of visitors throughout the year, from schools, families, armed services, veterans, and the public. We carry a varied range of merchandise that links back to our site.
This is a casual role designed to support the retail team through peek trading periods, holiday support, key event days, and evening events such as Illuminated Arboretum, to name but a few.
Please note that this role is based on site at the National Memorial Arboretum, which is located at Croxall Road, Alrewas, DE13 7AR
As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required.
Diversity Statement
We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.
It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.
It’s why we welcome applications from people with diverse backgrounds and experiences.
How to Apply
Please click ‘Apply Online’
Closing date for this role is: 22/05/2024
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Winch is a dynamic children and young persons’ charity in north Camden which delivers a cradle to community pipeline of opportunity, through family support, play, youth-led, sports and social action programmes, working alongside children, young people and parents to develop their strengths, skills and sense of belonging of purpose. We want to appoint a dynamic Community Library Manager to run the library and grow our provision, based on the three key themes that reflect our aspirations; Belsize Reads, Belsize Creates and Belsize Connects. They will be a friendly and welcoming face to a wide range of library visitors, be opportunity-focussed and keen to take the initiative. They will champion the power of reading and creative arts for all
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Isle of Wight Donkey Sanctuary is a growing and cherished part of our community, dedicated to providing a safe haven for donkeys and educating the public on their care and welfare. Our vision extends beyond equine welfare to creating an environment where our team, volunteers, and visitors can feel welcomed and enriched.
Position Summary
We are in search of a Chief Operating Officer (COO) adept at turning strategic visions into operational realities. The COO will oversee daily operations throughout the sanctuary, ensuring excellence in health and safety practices, and fostering high team performance and growth. As a key partner to the CEO, this role demands a leader skilled in operational management and strategy implementation, preferably with experience in the third sector and a deep commitment to animal welfare.
Objectives of the role
1. Strategic implementation and operational leadership - working in close partnership with the CEO to integrate strategic objectives into the organisation's day-to-day operations. This will include focusing on enhancing process efficiency, ensuring operational excellence and maintaining budgetary control connected to operational issues.
2. Developing high performing teams – driving team excellence through targeted recruitment, comprehensive onboarding, ongoing professional development, and robust performance management strategies, ensuring team cohesion and high retention rates
3. Ensuring regulatory compliance and safety - maintaining rigorous adherence to all relevant charity and health & safety regulations, proactively ensuring a safe environment for staff, volunteers, visitors and our equines.
4. Fostering a supportive culture - creating a work environment where commitment to our sanctuary's values and alignment with our vision and mission inspire and unite our teams.
5. Acting as a deputy for the CEO - representing the charity and making decisions in the CEO’s absence, ensuring leadership continuity and organisational stability.
Responsibilities
Responsibilities include:
· Evaluating internal operations to identify and implement efficiency improvements
· Developing and implementing policies (in collaboration with the CEO and Trustees) that support the sanctuary's goals and ensure operational alignment.
· Overseeing daily operations across the estate, including visitor facilities, barn and paddock maintenance, and health and safety compliance, ensuring a safe environment for staff, volunteers, visitors and equines.
· Directly overseeing the performance of our teams in Visitor Experience, Volunteering, Estates and Facilities, ensuring these areas not only operate efficiently but also focus on creating exceptional experiences for visitors and volunteers. This includes working closely with HR to foster successful recruitment, professional development, and other HR initiatives to build and sustain high-performing teams.
· Ensuring the sanctuary is ready and welcoming for visitors each day, effectively monitored and managed throughout the day and securely closed at night
· Health and safety leadership - spearheading safety initiatives and training a skilled team in safety protocols, ensuring a secure and safe environment for staff, volunteers, visitors and over 130 donkeys and ponies. The COO will work closely with the Head of Facilities and Estates Supervisor to enforce health and safety policies, address safety issues, as well as ensuring readiness and responsiveness for critical incidents, including fire and medical emergencies.
· Serving as the deputy for the CEO, including leading the sanctuary in the CEO’s absence, making critical decisions, and managing external relationships.
The above role encompasses an understanding that the sanctuary operates seven days a week and requires a willingness to work weekends and evenings as needed to ensure continuous leadership and operational excellence.
Reporting structure
Reporting directly to the CEO, the COO will have the following direct reports: Head of Estates, Visitor Experience Manager, and Volunteer Manager.
Required skills and Experience
· A strong ethical commitment to animal welfare, demonstrated through previous work or personal advocacy, with the desire to make a positive impact in the community and beyond.
· A track record of managing operations effectively, demonstrating the ability to oversee day-to-day activities
· Proven experience in translating strategy into actionable plans
· Proven effectiveness in managing diverse teams and working with volunteers, highlighting the ability to engage and inspire a wide range of contributors towards common goals.
· Experience in budgeting, data analysis and using performance metrics to guide decisions.
· Flexibility to adapt to changing priorities and the agility to respond to unforeseen challenges, particularly in animal welfare contexts.
· A collaborative approach to working with key stakeholders, including the CEO, to ensure alignment with the organisation's goals.
Desirable:
· Experience within a non-profit organisation and familiarity with the regulatory environment specific to the charity sector, including health & safety standards and compliance.
Why Join Us
By joining the Isle of Wight Donkey Sanctuary as COO, you’ll play a pivotal role in shaping the future of donkey welfare, leveraging your expertise to make a lasting difference. You’ll lead a dedicated team, drive operational excellence, and contribute to a cause that’s both meaningful and rewarding.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The role
This role plays a vital part in ensuring the efficiency of our HR operations and the smooth running of our office. You will provide administrative support across the full spectrum of the HR employee life cycle, from recruitment through to retirement, and ensure our office is a professional and welcoming space for staff and visitors.
Key responsibilities of the role include:
- Administration duties related to day to day operations of the HR function; including recruitment, new starter onboarding, staff development support and training coordination.
- Maintaining employment records and updating internal databases.
- Monitor and maintaining stationery stock levels, office stock and kitchen supplies.
- Serving as the initial point of contact for all employee-related queries.
The ideal candidate
To be considered for this role you should meet the following criteria:
- Have a clear understanding of the role HR plays within an organisation; specific HR experience is desirable but is not essential if you can meet all other requirements.
- Skilled in prioritising workload, managing time efficiently, and adeptly handling
conflicting priorities to meet deadlines. - Detail orientated; able to ensure accuracy and precision in all tasks and
documentation. - Strong communicator - able to clearly communicate and have good listening skills.
- Able to sensitively and carefully manage confidential information.
- Demonstrate a positive, proactive 'can do' attitude, addressing challenges and seeking opportunities for improvement.
About us
For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.
Benefits
- 27 days holiday plus bank holidays
- Generous pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Monthly reflective practice
- Wide range of learning & development opportunities
To apply:Please upload your CV with a covering letter, detailing how you meet the job specification by the closing date.
Interviews:Please note that we will interview on a rolling basis and therefore encourage early applications.
The client requests no contact from agencies or media sales.
Westway Trust is seeking a qualified accountant to join as our Head of Finance who will lead on all aspects of the finance function to achieve the Trusts goals. You will also manage a small team and will offer strategic finance support across the range of activities undertaken by the organisation.
You will have significant experience operating at a senior level within a complex organisation and registered charity, and will possess the right blend and balance of strategic, communication, innovation and people skills.
Key responsibilities of the role include but not limited to:
- Lead, manage and improve the Trust’s finance function and provide accurate, timely and relevant financial reports as required by the CEO, Executive Team and the Trust Board.
- Be the Executive Lead of the Finance Audit and Risk Committee, ensuring timely papers to the CEO and to the Committee and Board as required and liaising with the Head of Governance and HR as required.
- Ensure the provision and reporting of financial accounts, forecasting and large-scale project/programme budgets, estate development plans, and the associated reporting.
- Oversight of the legal and financial statutory processes in line with the Charity Commission and Companies House requirements, including the Annual Audit. Allocating tasks for timely responses and keeping all colleagues abreast of progress.
- Monitor, cash flow, reserves, analysis of performance against the organisation’s annual business plan and dashboard as it relates to the finance function.
- Contribute to the overall leadership of the Trust and to the Trust’s future strategic and operational planning. Support Executive Team colleagues as required on the delivery of cross-team initiatives.
- Line management of the Senior Finance Manager, the Debt Recovery Consultant and the Development Partnerships Lead.
Essential Experience, Skills and Attributes:
- Significant and successful experience of operating as a Head of Finance, ideally in a charity setting.
- A track record of working collaboratively with a team to develop successful internal partnerships and achieve joint success against shared objectives.
- Experience of the finance function and all the associated processes, with strong attention to detail.
- Experience of implementing enhanced reporting tools within financial software, including the ability to coach others.
- Practical knowledge of VAT, including accounting of partial exemption relevant to charities.
- Experience of managing staff and supporting their development.
- Strong interpersonal skills for both workplace and external representation contexts, operating with enthusiasm, flexibility, energy and commitment and demonstrating credibility and gravitas.
Desirable Experience, Skills and Attributes:
- A good understanding of the local area.
- Experience of change management.
- Competency in use of Access Dimensions, Focal Point and other MS Office software packages.
Qualification:
- Must hold a formally recognised professional accounting qualification.
The application deadline is Wednesday 15 May 2024 when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended.
About Westway Trust:
The Westway Trust is a unique charity that stewards the resources of 23 acres of space under the Westway A40. In 2019, a local community campaign ensured that the Board of the Trust is led by local people and the Westway Trust now works together with the local community to enable North Kensington to thrive.
In 2021 a new plan was created for the organisation. This plan set a new vision, mission and values and the Trust now has a clear transformation programme to achieve social, environmental, and economic wellbeing and justice. Our leadership team is testament to our values as we strive for excellence and to deliver our ambition, we work with a full range of stakeholders including around 80 Member Organisations.
The estate is home to more than three acres of public green space, 120 tenants including more than 20 charities and non-profit organisations, two sports and fitness facilities, 48 light industrial units, 4 car parks, 34 offices, 32 shops, and an Olympic-registered skate park.
We already receive more than one million visitors each year to the estate, and we want to expand the community, cultural, retail, sporting, and enterprise opportunities here together with improvements to the public realm so that it is a place the tenants and community is proud of, and even more visitors can enjoy.
We exist to work together with the local community to enable North Kensington to thrive.
The client requests no contact from agencies or media sales.
Swindon’s welcome, accessible space in the heart of the town is looking for two Hub Coordinators - to help us grow, build and do more: by and with the community. It's a great chance to get active and make a real difference in this diverse town.
You’ll be working with a dynamic group of volunteers and visitors, helping to keep the Hub running day-to-day, as well as taking on a special focus of your own.
One special focus will be reaching out and drawing in: connecting with communities, groups and people around Swindon who are not using the Hub; building relationships, working in partnership and organising events and activities to see that the Hub is as inclusive and diverse as it can be.
The other special focus will be learning, skills & growing: supporting volunteers and visitors to the Hub, developing programmes of activities and opportunities - both internal and working with external partners - to help people learn, develop and grow.
Salary is £28,000 - £32,000 depending on experience. Hours are 37 hours/week full time - applications for job-share / part-time considered. It's a fixed term contract: 3 years, with possibility of extension
Please click on 'apply' to go to our website, for full details of both roles and an application form to download.
Application deadline 5th May 2024 | Interviews 29th May. Please make sure you specify which role you're interested in when applying!
The client requests no contact from agencies or media sales.