Visitor operations manager jobs

Wallace & Gromit’s Grand Appeal works in partnership with Aardman to support Bristol Children’s Hospital and St Michael’s Neonatal Intensive Care Unit (NICU). We are seeking a talented individual to join our ambitious team to provide a welcoming environment for all visitors, ensuring excellent customer service as our front-of-house reception.

This is an exceptionally varied role, requiring a multi-skilled individual with good attention to detail and excellent customer service skills in face-to-face, telephone and email interactions.

The successful candidate will be responsible for a range of tasks including, front-of-house duties and the operation of our office-based shop.

You will also play an important role in helping the Operations and Services Team to deliver a wide range of support to the children’s hospital and NICU.

In addition, you will help to arrange the maintenance of our premises and provide support to the wider team to ensure the smooth running of the charity. You will also regularly interact with families, patients, donors and supporters of The Grand Appeal, as well as the public. 

The successful candidate will be expected to support the principles, values, and objectives of The Grand Appeal and provide excellent and flexible support to the Operations and Services Team. As well as bringing enthusiasm and positivity to all elements of the role, using initiative and self-motivation to drive success.

Job Title: Operations Manager 

Duration: Permanent 

Hours: Full time

35 hours per week Monday – Friday 

Salary Scale:£36,839 – £42,781  
Appointments are made at the start of the salary scale, with annual pay progression through the scale based on satisfactory performance. The pay scale is reviewed annually in the light of cost of living and operational budgets.  

Pension:                   6% employer pension contribution

Holiday:                   26 days plus bank holidays

Reports to:            Deputy Director 

Line Manages:         Operations Supervisors, Gallery Technician, Front of House staff and Cleaners 

The appointment is subject to a satisfactory DBS check 

The Operations Manager is a key role within the team, ensuring the effective and efficient management of the SLG’s three sites: the Main Gallery, the Fire Station and Art Block. This includes managing the maintenance and upkeep of the SLG’s Grade II listed buildings and artist-designed gardens, as well as leading the Front of House team to ensure that the SLG provides a welcoming and inclusive environment for all visitors and a high quality of visitor experience. 

The Operations Manager works closely with the Deputy Director and manages a team comprising two Operations Supervisors, the Gallery Technician and contracted and casual Front of House staff and Cleaners. The role takes the lead on the implementation and monitoring of the SLG’s environment and sustainability policy and contributes to organisation-wide work towards the SLG’s equity, diversity and inclusion objectives. 

The post holder will be required to be an appointed first aider and a fire marshal, as well as a primary keyholder. They may, therefore, be called upon for out of hours emergencies. Appropriate training will be given. 

In our endeavour to diversify our workforce and create a more inclusive environment, we particularly encourage and welcome applications from people from backgrounds which are underrepresented in museums and galleries, including people from low-income backgrounds, people from Black, Asian and ethnically diverse backgrounds and disabled people. 

Are you a highly organised people-person with a passion for community, nature, and wellbeing?
Do you want to play a vital role in transforming lives through horticultural therapy, sustainability, and social connection?

Join our award-winning charity, recognised for its innovative approach to improving mental health, building community resilience, and creating green spaces that heal, empower and inspire.

We’re looking for a practical, compassionate and solutions-focused Operations Manager to lead the smooth running of our three vibrant sites across Preston, supporting a dedicated team of staff and over 100 volunteers delivering meaningful outdoor activity

About the Role

This is a pivotal role at the heart of our organisation, ensuring that our gardens, workshops, and outreach programmes run safely, smoothly and in line with our values. You'll manage day-to-day site operations, lead logistics and volunteer coordination, and support our delivery teams to provide a safe, inclusive and enriching environment for all.

You’ll work closely with our CEO and wider team to:

• Oversee day-to-day operations across three diverse sites

• Coordinate rotas, site logistics, tools, and vehicles

• Support delivery of therapeutic and community programmes

• Lead and support a brilliant team of staff and volunteers

• Ensure policies, health and safety and safeguarding standards are met

• Help gather outcomes and evidence for funders and partners

Terms and Conditions 

Job Title: Visitor Experience Manager

Hours of work: 21 hours per week.

Salary: £24,000

Annual Leave: 25 days plus bank holidays (Pro Rota)

Contract: 12 month contract, to be reviewed on successful NLHF application

Role Description

Working with other staff and volunteers, you will oversee the visitor experience to ensure a consistently high standard, delivering a wide-ranging programme of activities that will also attract a new and diverse audience to the Cathedral whilst maximising visitor donations and income.

Key Responsibilities

• Commitment to the Cathedral’s values and inclusive culture and to demonstrate them through professional behaviour working with clergy, staff and volunteers
• Management and oversight of visitor experience ensuring all visitors have a positive experience, whether they come to the Cathedral as a sightseer, pilgrim, worshipper, or event attendee
• Ensure safe recruitment, induction, training and management of paid Welcome Assistants to offer a consistently high standard of welcome and increase donated income
• Liaise with all volunteer groups involved in the visitor experience, including Welcome Stewards, Chaplains, Tower Tour Guides, Tour Guides, LEGO model builders to ensure consistency of welcome
• Deliver an exciting programme of visitor events and activities that generates income and growth whilst supporting the Cathedral’s Mission, Values and Strategic Objectives
• Make connections between Cathedral attractions, the Cathedral shop and Pilgrims’ Kitchen restaurant, and support a culture of collaboration to develop and enhance the experience for visitors
• Support the work of the Volunteer Manager to ensure that volunteers are appropriately recruited, valued, trained (particularly in respect of safeguarding), communicated with, and acknowledged)
• Work with the Head Verger/Event Manager on key projects which impact the visitor experience and drive visitor footfall
• Work with the Head Verger/Event Manager to propose and develop new and innovative projects/exhibitions to appeal to the local, and repeat visit, audience
• Be proactive in key events/projects which have a direct visitor impact, in terms of planning, scheduling and onsite operations
• Work with the Marketing and Communications Manager to ensure a consistent visitor offer ensuring positive messaging and promotion and highlight good news and events
• To present the best possible image of the Cathedral in general and in all contact and communications with the public, visitors, suppliers and all other external organisations
• Ensure high quality effective signage is in place that promotes the activities of the Cathedral and supports the visitor experience
• Maintain high quality interpretation in a range of media to meet differing visitor needs
• · Act as the ‘accessibility and diversity champion’ to ensure the Cathedral buildings, facilities and services are accessible for visitors with mobility and other special needs, as well as being involved in projects to create a wider appeal, particularly more diverse audiences
• Be alert to opportunities to work with partners in the town and County to bring visitors to the Cathedral
• Produce and manage a relevant and realistic budget for Visitor Experience and ensure operation within that budget are constantly monitored, forecasting and reporting performance against budget in conjunction with the Chief Finance Officer
• Regularly review, analyse, and report on visitor statistics to identify next steps and future requirements
• Uphold and comply with the organisation’s policies and the law in relation to health and safety, equal opportunities, safeguarding, data protection and other adopted policies and procedures as required

Person Specification

 Essential Qualities

• Sensitive to the Cathedral’s core mission as a place of worship, outreach, welcome and care, which underpins its commercial activities
• Experience in leading people within a visitor-focused operation
• Background in heritage, tourism or hospitality
• Experience of line management, team working, networking and relationship building
• A proven track record of commercial acumen and taking measured risks
• Ability to manage the complexity of demands posed by both a religious, conservation and commercial environment
• Ability to consider and see different perspectives on issues between people across departments or organisations for mutual benefit
• Ability to influence and persuade stakeholders and gain commitment of others to act and achieve outcomes
• Excel at being able to operate flexibly and prioritise issues and opportunities as needed
• Ability to communicate effectively with people of all ages and at all levels
• An ability to work flexibly including some evenings and weekends
• Knowledge of Microsoft Word, Outlook, PowerPoint, Publisher and Excel

Desired Qualities

• Familiarity with the Church of England, particularly Cathedrals
• Experience of working with volunteers
• Educated to degree level or equivalent

Probationary and notice period

In accordance with current Chapter Policy, the post is subject to a 12 week probationary period. After completion of the probationary period the notice period is one month.

Pension

After 12 weeks’ service, the post-holder with be auto-enrolled into a pension scheme with the Church Workers Pension Fund.

Policies and Procedures

To be familiar and comply with Cathedral Policies where applicable but in particular the Health & Safety Policy, the Safeguarding Policy and the Cathedral’s Social Media Policy.

Other terms and conditions

This is only a summary of the terms and conditions offered and does not replace the wording of the Standard Terms and Conditions which will form the contract between the successful candidate and the Chapter.

Our client is one of the UK's largest independent funders, awarding £100 million annually to charities across the UK. Our grant-making supports initiatives in health, welfare, education, the arts, and heritage.

The Trust was founded to realise the philanthropic vision of Sir Hans Rausing and to honour the memory of his late wife, Julia Rausing. Julia's legacy is rooted in a belief in a healthy, compassionate society-one that cares for the vulnerable, broadens opportunity, and enriches life through creativity and cultural engagement. The Trust takes a broad, strategic, and relational approach to philanthropy, remaining agile and responsive while grounded in personal values. 

Prospectus is delighted to be working with The Trust to recruit an Operations Executive to join the team based full-time from the office in Chelsea, London.

The Role:

As the Trust grows in activity and complexity-including its recent transition to a Charitable Incorporated Organisation-we are creating a new role: Operations Executive. This role sits at the heart of the organisation, ensuring our operations run smoothly while supporting the Chief Executive with executive coordination and administration.

Though not a grant-making role, this position offers valuable insight into the charity sector and the inner workings of a major philanthropic organisation. You will be responsible for a wide range of operational and strategic support functions - from facilities and IT systems to Board coordination and external communications. It's a unique opportunity for a capable and enthusiastic individual to play a vital part in our continued growth and impact.

The person:

This successful candidate will have a substantial track record in providing operational and administrative support in a busy office environment, ideally but not essentially in the charity or not-for-profit sector. This will have involved exposure to office and facilities management, reception and visitor support, internal and external relationship management, governance and compliance, finance and budgeting in addition to PA or EA type support to a CEO or senior management teams.

The key to this role lies in its breadth, and being able to see the bigger picture, anticipating needs and to plan ahead effectively to provide comprehensive support across this small but very busy organisation. Highly organised with excellent attention to detail, this person will be able to multi-task and prioritise various pieces of work across the business. They will be collaborative and will be able to tailor their skills to a wide range of needs and if something is not within their immediate skills set, they will have the confidence and initiative to seek out solutions and make them work. Strong written and verbal communications and proficiency in all MS Office packages and experience with SharePoint and Zoom will be important in addition to being confident in proofreading and formatting documents for board papers and reports. Strong budget monitoring abilities and an understanding of data protection and confidentiality standards will also me important.

Experience of having worked in small, busy organisations where a broad knowledge across office based systems will be crucial, with the flexibility and adaptability to tailor skills where necessary and to seek out workable solutions to a wide range of issues. An exposure to HR processes will also be useful as well as being genuinely interested in the important work of the Trust. This role lies at the heart of the organisation and will be central to its ongoing success in meeting its charitable aims and objectives.

Modern Art Oxford is one of the UK’s most exciting and influential contemporary art organisations, renowned for its bold and ambitious artistic programme that promotes diversity and internationalism and celebrates contemporary art as a progressive agent of social change.

Visitor Experience Duty Manager - Bank Staff
Salary: £13.25 per hour
Based: Oxford, OX1 1BP
Contract: Bank Staff
Hours: Hours of work are as and when required, by mutual agreement on a 4-week rota. These may periodically increase or decrease depending on the requirements of the Gallery. The candidate will receive two weeks’ notice of any changes to their hours. They will be expected to work evenings and weekends. 
Annual Leave: Annual holiday entitlement will accrue at 0.127 hours for each hour worked and paid quarterly at the hourly rate

About the Role

The role of the Visitor Experience Duty Manager is to support the Visitor Experience Team (VE) with the management of gallery opening hours and the events calendar. Motivating and leading the VE Team, on a day-to-day basis, providing an inspiring, engaging and inclusive visitor experience for broad and diverse audiences.

This role will cover weekends, evening events and occasional leave days for the VE Team. Visitor Experience Duty Managers fulfil Duty Management responsibilities for the building to ensure the safety and security of staff, visitors and exhibitions/events.

Responsibilities

Operational and Health & Safety

• The VEDM (Visitor Experience Duty Manager) is responsible for opening and / or closing the building on their shift, and for the setting of alarms. They are also required, in an emergency, to organise maintenance of the building, including intruder and fire alarms. All Duty Managers are included on the call out list for possible out of hours alarm issues.
• In the event of an emergency or fire alarm the VEDM is required to manage a full building evacuation and work as the contact person to the fire brigade.
• To ensure that the building is safe and clean by checking all areas before the building is open to the public or before an event. Turning on/off all lighting and replacing bulbs where necessary, checking fuse boards and making minor repairs, cleaning toilets when necessary. Continue to monitor throughout the day, allocating deliveries to appropriate storage areas, checking toilet facilities and following general risk assessment for areas of prohibited public access.
• To manage and adhere to all Health and Safety and building security practices, including completing risk assessments for events. On the shifts when the Duty Manger is the only key holder in the building they must not leave the premises.
• To be responsible for upholding the premises licence according to the Licensing Act 2003, to ensure the café/bar adheres to alcohol licensing laws and to oversee the selling and consumption of alcohol within the building and any other licensed activities. To ensure that capacity numbers for events are not exceeded.
• The Duty Manager is required to turn on / off the show and ensure it is functioning correctly during gallery opening hours. Also, to ensure a curator or the Production Manager is informed of any faults, breakages etc.
• Lead and motivate Visitor Experience team members and volunteers to ensure the delivery of high standards of visitor and artwork care, safety, security, visitor welcome, wayfinding, building presentation and housekeeping.
• Brief the Visitor Experience Team Members and volunteers daily about their duties for the shift and ensure they have all the necessary resources in order to provide an excellent standard of customer service to all visitors.
• To be a First Aider and know the location of the First Aid boxes.
• To cover the break of the shop staff and/or VE team and to provide cover in the galleries, shop or Information Desk during busy periods or in an emergency.
• To ensure that Shop takings are secured in the safe.
• To read any emails or hand over notes at the beginning of his / her shift and to communicate to the Visitor Services Manager (VSM) any issues arising during their shift and record incidents in the incident log book.
• Carry out any other duties as directed by the VSM/HoFVE as required

Visitor Experience

• Work collaboratively with other members of the Visitor Experience team and other gallery departments providing services that contribute to visitor experience, (including the cafe and shop) to ensure a consistent and seamless service is provided to our visitors.
• To be able to give short tours/presentations to schools/groups about the current exhibition.
• To deal with all general enquiries and problems that may arise during the shift in a calm and professional manner with both customers and staff.
• Work with VSM to manage group booking enquiries sensitively and efficiently.
• Work with the VSM to develop projects that will build on and enhance the visitor experience.
• Work with the VSM to coach and develop the Visitor Experience team to ensure their skills and knowledge of gallery activities are up-to-date.
• Assist the VSM with the delivery of induction and training sessions for Visitor Experience team members and volunteers.

Events

• To assist in the coordination of events with event organisers and other key staff to ensure that all arrangements have been made for staff, equipment and booking of each event.
• To support the events and hires programme at the gallery, including setting up of AV equipment and moving furniture for events.
• Work with Commercial Manager to keep up to date with hire enquiries and show prospective clients available spaces if required.
• To provide a warm welcome to hirers, visiting speakers, artists, and ensure they have everything they need for their event.
• Complete event reports for all events and distribute VSM and event organisers.
• Checking online sales and tickets, assisting with processing sales and bookings for events when necessary. Ensure that all visitor figures and sales are recorded after each event.

Person Specification

Essential

• Excellent communication skills demonstrating the ability to deal with colleagues, visitors and external partners.
• Experience of working with the public and of providing excellent customer service, preferably gained in an arts/entertainment environment.
• Strong organisational skills and the willingness to be involved in the practical set up of events.
• Reliable, punctual and able to work flexibly including evenings and weekends.
• Experience of using and setting up AV equipment, lifting and carrying equipment, chairs and tables. An enthusiasm for art and commitment to the work of Modern Art Oxford.
• Availability to work weekends, evenings and late nights (occasionally until 3am).

Desirable

• Experience of managing a small team.
• Health & Safety qualification
• Competent user of Microsoft Office
• Training in First Aid.
• Willing to train as a personal licence holder.
• Experience of being a key holder.

About Us

Modern Art Oxford welcomes approximately 100,000 visitors each year with approximately 15,000 attendances by schools and community groups in creative learning and participation activities. The organisation’s digital content reaches 450,000 through Modern Art Oxford’s digital channels annually.  Through a wide range of high-quality content creation and programming, Modern Art Oxford aims to make contemporary art accessible and engaging to the widest audience and to promote creativity in all its visual forms.  Over the last 60 years Modern Art Oxford has brought some of the world’s most important artists to the city, and the UK, and has developed an international reputation for pioneering emerging and under-represented artists.

Modern Art Oxford is a registered charity and receives core funding from Arts Council England and Oxford City Council, and the generous support of individuals, trusts and foundations, sponsors and friends.

Applications should be received by Sunday 24th August at midnight.
Interviews will take place shortly thereafter.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our recruitment site to complete your application for this position.

We are committed to improving the diversity in our workforce in order to better reflect the diversity of our local communities. All job vacancies are advertised here as part of a fair and open process. We welcome applications from people of all cultures and ethnicities, including those that may experience racism, as part of our Anti-racism Action Plan.

No agencies please.

We’re looking for a proactive and hands-on Facilities Manager to oversee the safety, functionality, and sustainability of our unique site at Highbury Corner.. This is a fantastic opportunity to make a real impact—supporting our staff, maintaining a historic building, and helping us reach our goal of becoming carbon neutral by 2035. If you're passionate about facilities, health & safety, and making places work better for people, we’d love to hear from you.

35 hours per week
Salary range £36,576 - £40,329 per annum
 
Yorkshire Wildlife Trust is one of the UK’s fastest growing nature conservation organisations and seeks to appoint a Health and Safety Manager.
 
The Health and Safety Manager is a key appointment to ensure that our land, marine and public-orientated conservation activities are delivered in an inclusive, safety conscious environment, encompassing staff, contractors, volunteers and the general public.
 
You will lead the health and safety agenda and deliver a robust health and safety culture, ensuring rigorous statutory and legal compliance across a complex group of assets, including all of the Trust’s offices, nature reserves, visitor centres and other facilities.
 
With a relevant health and safety qualification, you will have proven prior experience of delivering health, safety and compliance in a multi-site environment, of implementing strategic initiatives, managing mandatory training, carrying out health and safety risk assessments and undertaking safety investigations.
 
How to apply:
 
Please submit an up-to-date CV and supporting statement. When writing your supporting statement, please refer to the person specification within the job description, and ensure you describe your relevant knowledge, skills and experience relevant to the role. Ideally, your CV and supporting statement should be in an editable format, such as Word, so we can anonymise your documents prior to the short-listing process.
 
Due to the business-critical nature of the role, we reserve the right to amend the recruitment schedule and interview suitable candidates earlier than the published dates. Therefore please submit your application as soon as possible.
 
Interview date: Monday 8th/Tuesday 9th September
 
Please note that applications received after the closing deadline may not be considered. The Trust regrets that it is unable to give feedback on unsuccessful applications.
 
We are committed to creating a movement that recognises and truly values individual differences and identities. We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want our people to flourish, just like nature.
 
REF-222887

We welcome around 350,000 visitors to Waddesdon Manor and over 2 million browsers to our websites each year.  Waddesdon Manor offers visitors a programme of changing exhibitions, talks and tours, family activities and public events.  The income from our private events, shop, restaurants and sixteen-bedroom hotel help support keeping the Manor open to the public, our education programme and the care of the collections and gardens for all to enjoy. 

What you will do:

The role encompasses all aspects of digital marketing activity, including both B2B and B2C. You’ll also be supporting commercial activities for Waddesdon Manor, the trading company RWL which includes Catering for the Manor operation, visitors, retail, public events, private events, The Bow and The Five Arrows, and any special projects for the Rothschild Foundation e.g. future commercial property developments.

Key responsibilities include but not limited to:

• Develop and deliver an online strategy to drive engagement and conversion across Waddesdon’s digital channels.
• Develop and manage digital content, including copywriting and proofreading content to develop our storytelling and ensure academic accuracy, standards and tone of voice are consistent.
• Manage updates to the website to reflect the brand and optimise commercial performance.
• Liaise with internal stakeholders to implement new content, amends and updates, which optimise the website and keep information up-to-date. Be the point of contact to help other departments with advice on digital content. 
• Manage SEO focused activities to increase quality traffic across the website. 
• Plan and manage social media strategy to drive engagement and build new audiences.
• Track and report digital performance across digital channels to enable strategic decision making and share information across the organisation.
• Work with external agencies as required, including managing the Google Grant.
• Be part of project teams to deliver a new website for Waddesdon, trading subsidiaries and the Rothschild Foundation, and support integration of new systems including a DAMS and CRM. 
• Help to develop strategic marketing campaigns for the business and develop plans to increase audiences.
• Monitor the outcomes of marketing activity and evaluate against plans, contributing to monthly reports. 
• Develop partnership ideas for content and social media and work with third parties as required to deliver these.
• Monitor competitor activity to ensure we are learning and evolving to become as relevant and engaging as possible.
• Contribute to marketing budget management and assist with budget forward planning in liaison with the managers of each business area eg RWL Heads of Department.
• Work closely with the wider marketing team and all colleagues across Waddesdon, sharing news on activity, to ensure that opportunities are maximised.

You will be a great fit if:

You are a strategic thinker, with a strong creative and innovative background. You’ll combine your marketing digital knowledge and skills with the creative content required in this role.

Your areas of knowledge and expertise that matter for this role:

• Experience of producing and delivering a range of digital content
• Experience of managing SEO and driving website traffic
• Proven experience delivering successful digital marketing campaigns to meet targets
• Excellent copy writing and proof-reading skills
• Experience of planning and scheduling social media campaigns
• Experience of business reporting and forecasting
• Ecommerce experience in the retail sector with proven success to drive sales online
• Comprehensive knowledge of the heritage sector and ecommerce
• Excellent prioritisation and time management skills coupled with the ability to work under pressure and deliver results under tight deadlines
• Ability to work flexibly and successfully across teams and hierarchies and build relationships at all levels including excellent interpersonal skills and evidence of ability to influence decision-making
• Technical skills in web CMS editing and experience of managing an online shop
• Demonstrate excellent attention to detail
• Excellent written and verbal communication skills, IT and office skills

The Baobab Centre works as a non-residential therapeutic community with young asylum seekers and refugees and we are looking for an exceptional candidate with at least two years' experience of working in a busy office environment.

As a member of our non-residential therapeutic community you will participate in the development of meaningful relationships and social learning, constructing a holistic therapeutic environment where all relationships with all members of the community matter.

You will have experience managing a small team, including line management duties. You will be a key part of our multi-professional team and will be responsible for the administrative management of clinical files and supporting the clinical team. You will have excellent organisational and communication skills and be willing to participate in the life of the Baobab Community.

Multi-award-winning Wallace & Gromit’s Grand Appeal works in partnership with Aardman to support Bristol Children’s Hospital and St Michael’s Neonatal Intensive Care Unit (NICU). We are seeking a talented individual to join our ambitious team to manage our flagship family accommodation service.

You will be responsible for the operational delivery of our family accommodation service, including the management of the housekeeping team, and you will ensure that all families receive a warm welcome, and experience first-rate accommodation during their stay.

Exceptional interpersonal skills and strong organisational skills are key attributes for this role. You will engage with hospital staff, and the families in their care, on a daily basis. The successful candidate will be expected to support the principles, values, and objectives of The Grand Appeal. 

Our ideal candidate will be experienced in supporting individuals and families experiencing challenging circumstances. The successful applicant will be able to demonstrate considered, balanced and reasoned judgement; and be able to navigate and address complex issues with sensitivity and delicacy.  The successful candidate will have exceptional organisational skills and a proven ability to manage multiple priorities efficiently. 

Applicants will be expected to bring energy, enthusiasm and positivity to all elements of the role, using initiative and self-motivation to drive success. The role is based across multiple sites adjacent to Bristol Children’s Hospital and St Michael’s Hospital which the applicant will be required to attend daily. 

The role will involve close collaboration with wider Grand Appeal team members to engage and actively encourage families to support the charity.  The successful applicant will also play a key role in ensuring the delivery of high-quality comms and marketing across all the sites on which accommodation is provided, by working closely with colleagues across the wider charity.

The Grand Appeal offers a dynamic, supportive, and rewarding workplace for its approx. 40 staff. We have a strong team culture in which all staff are expected to play an important part. Our staff are talented, creative, ambitious and The Grand Appeal’s most important resource.  

We offer:    

· Competitive salary

·      Generous holiday allowance

· Healthcare plan (after probation) 

· Pension scheme (including Salary Sacrifice) 

If this sounds like the right workplace for you, you have the required skills and experience, and you are looking for a new challenge, we would love to hear from you.  

Key responsibilities:

· To lead and manage the daily operation of the Grand Appeal’s family accommodation service

· To provide a warm, supportive welcome to families staying in our accommodation

· To liaise with staff in hospital wards to allocate accommodation

· To build strong relationships with all families and guests, engage with them to encourage fundraising and support

· To manage the Standard Operating Procedures for all accommodation premises, ensuring a safe, clean and welcoming environment is provided for all guests and visitors

· To manage the housekeeping provision, ensuring a high standard of housekeeping is delivered across all accommodation sites

· To deliver strong budget and stock management and effective procurement practices

· To ensure required training, development and recruitment checks are completed for all housekeeping staff

· To consistently exhibit the values of the Grand Appeal and managerial behaviours

· To demonstrate effective team working skills across all aspects of the role

Key tasks:

Providing a high-quality accommodation experience

· Deliver high-quality accommodation service on a daily basis

· Build and maintain relationships with key staff at each hospital to ensure open communication and alignment to deliver a compliant, safe and high-quality accommodation service

· Undertake daily liaison with key ward/hospital staff to agree allocation of available accommodation

· Work closely with the hospital staff to manage any concerns arising

· Ensure accommodation is allocated in line with the Grand Appeal strategy, policies and procedures

· Provide a warm welcome and induction for guests on arrival and provide ongoing support during their stay

· Regularly review all guest materials to ensure impact and accuracy

· Develop strong relationships with guests during their stay and provide engaging information about the charity and encourage future fundraising and support

· Design and deliver a programme of regular touchpoints with guests, for example weekly coffee mornings

· Ensure guest data is accurately recorded and processed in line with GDPR requirements

· Develop and deliver a process for getting feedback on the accommodation service

 Operational management

· Work closely to support the wider Operations and Services Team

· Manage the daily allocation of work for housekeeping staff and regularly check standards

· Maintain good stock levels for cleaning materials, bedding, appliances etc., to ensure the smooth running of the accommodation

· Manage the annual accommodation budget and ensure effective procurement practices are in place and implemented

· Manage, review and suggest improvements to the Grand Appeal’s standard operating procedures for family accommodation

· On an interim basis, work with the wider team to provide whatever support is required for the servicing, maintenance and testing requirements for the accommodation e.g. fire checks and alarm servicing

Income generation and team working

· Work collaboratively to ensure all touch points for income generation are presented

· Encourage donations and fundraising from guests and provide relevant information on ways they can support the charity

· Make introductions to the wider fundraising team

· Support Grand Appeal events including representing the charity at events as required

· Act as an advocate and spokesperson for the charity, to support media requests and donor visits

· Support the marketing and communications team to help identify suitable guests to be involved in future media requests and/or case studies

Other tasks

· Keep abreast of governance requirements pursuant to all charity activity, including but not limited to the Charities Act, Fundraising            Regulator, Institute of Fundraising Code of Practice, Gambling Commission and General Data Protection Regulation.

· Carry out other tasks and duties as required, to support colleagues across the organisation.

 This role profile is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments in the charity. All job descriptions are non-contractual and give a sense of the broad scope of the role and so include a level of flexibility. While they list some key tasks there will also always be tasks that arise, and which can be reasonably expected of the role.

 

Are you methodical, highly organised, great at juggling ten plates and glasses at the same time whilst still solving a problem that hasn’t even arisen yet? Then come and join us at the Mary Ward Settlement as our Access to Services Manager!

You are a proactive, people-focused manager with a passion for delivering exceptional service.  You will lead a high-performing team that ensures a welcoming, inclusive, helpful and efficient experience for all students, staff, and visitors.

In this pivotal role, you will oversee a dynamic advice and guidance team, ensuring that every interaction is informed, supportive and aligned with our commitment to excellence. You will be a ‘go-to’ person who ensures that activity runs smoothly with the right resources and support in place all whilst demonstrating a calm and professional approach.  

You will be joining an organisation who is genuinely warm and welcoming, who thrives on nurturing people and their growth.  You will work closely with staff who are skilled and passionate people who are a pleasure to work with.

We are a multi service charity who offer adult learning, access to free legal advice and community services that work with the most vulnerable and disadvantaged groups to build stronger communities.  Based over three sites in Stratford, Southwark and Holborn.

This is a wonderful opportunity for an individual who wants to immerse themselves in a successful, interesting and inspiring organisation. 

We very actively encourage applications that are representative of the diverse communities that we serve. 

Colne Connections Project Manager
Reference: CCPM25 
Location: Colne Valley Park Visitor Centre, Denham, Nr. Uxbridge
Contract: Fixed Term contract to end of June 2027, with potential to make permanent, subject to gaining Round 2 funding
Salary: £39,000 to £44,000 per annum
Hours: 37.5 hours per week

Groundwork South is excited to announce that the Colne Connections Project has been awarded Development Phase funding from The National Lottery Heritage Fund. We are now seeking an experienced Project Manager to lead this critical stage of the programme.

Summary of role: The Project Manager will play a central role in shaping and configuring the individual projects that will form the core of our Delivery Phase funding application. This is a unique opportunity to help define a vision for the Colne Valley Regional Park, bringing environmental, educational, and community benefits to life.

We’re looking for someone with strong project development experience, a passion for landscape and heritage conservation, and the ability to work collaboratively with a wide range of partners.

If you're ready to help shape the future of the Colne Valley and leave a lasting impact, we’d love to hear from you.

Our office, in the middle of a country park right next to a chalk stream, is a special place to work.

About Us

Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working.

We are passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.

Closing date for applications: Monday 8th September
Interview dates:
1st Stage – Friday 12th September (online)
2nd Stage – Thursday 18th September (in-person)

Interested?

If you would like to find out more, please click the 'redirect to recruiter' Apply button. You will be directed to our website to complete your application for this position.

Groundwork South is an equal opportunities employer and welcomes applications from all members of the community.

No agencies please.

We are looking for an experienced and customer-focused administrator to lead on the administration of the CLPE Learning Programme, which includes courses that take place both in person at the Centre and online as well as INSET training and consultancy delivered at other locations around the country. You will also be part of the Centre’s administration team to support the day-to-day running of the Centre and help us ensure that everyone who works in and visits our Centre is well looked after and has a fantastic experience. This will include providing reception cover, greeting visitors, answering phones, supporting tenants and event bookings, and providing general admin support to the team based at the Centre.

You will be based at our beautiful Grade 2 listed building in Southwark. Your usual working hours will be 2pm to 6pm to provide Centre admin cover during this time, but this role will also require occasional evening or weekend working to fulfil event commitments, and flexibility to provide cover for staff leave. Due to the nature of your duties, and fixed hours, this role is not suitable for flexible or home working.

Our Centre houses an amazing collection of 25,000 children’s books as well as being a training and event centre for teachers, publishers and everyone else who works with children’s literature and cares about children’s literacy. 

This is an extremely interesting and varied job. As well as working closely with our teaching team, responding to enquiries and bookings, and arranging logistics for courses and events taking place at the Centre, you might also be supporting our librarian with a book launch, welcoming our trustees to a meeting, or looking after a famous children’s author. 

Your duties will include:

• Providing the first point of contact for all enquiries relating to courses, webinars, CPD or other events, by email and phone, as well as responding to general enquiries

• Coordinating all booking information for courses, INSET training and consultancy

• Carrying out data reconciliation and reporting using systems such as Zoom and Xero 

• Updating webpages for courses and events 

• Managing all event logistics, including joining details, invoicing, gathering feedback and on-the-day support / room set-up / catering

• Arranging travel and accommodation when necessary

• Working with the Centre Manager/s to ensure the smooth running of the building for visitors, staff and tenants

• Managing room bookings, including responding to enquiries, confirming and recording bookings and sending invoices

• Managing the Centre signing in system for guests

• Ordering supplies and supporting the wider CLPE team with ad hoc administrative tasks 

You will need good administration and organisational skills and the ability to work under pressure, as well as excellent attention to detail and customer service skills. You should also have experience of working in a customer-facing role and / or supporting schools and other education settings. An understanding of financial sales processes, including online booking processes, and competence with Microsoft Office, Teams and Zoom will be essential.

You should also be confident that you are able to manage physical aspects of the role, including setting up event rooms and moving furniture when necessary 

If you are interested in being part of our team and taking on this key role, we’d love to hear from you. Don’t miss your opportunity, apply now with your CV and a statement detailing how your skills and experience meet the requirements of the role.

Closing date: Thursday 28 August 2025