Visitor Welcome Guide Volunteer Roles

As a welcome desk volunteer, you will be the welcoming face of Magpas Air Ambulance at our exciting new base in Alconbury Weald.

You will greet visitors at the centre, addressing any needs whilst giving exceptional customer service. You will contact relevant staff members when appropriate and signpost people into our visitor centre experience. In between greeting guests, you may be taking enquiries, processing the sale of merchandise, taking and counting donations or assisting us with other essential administration tasks.

As a welcome desk volunteer, you will be expected to:

• Represent Magpas Air Ambulance in a respectful and friendly manner
• Understand the work of Magpas Air Ambulance to secure basic knowledge and enthusiasm for our service
• Wear your Magpas Air Ambulance ID badge while volunteering, ensuring it's visible at all times
• Greet visitors, delivering exceptional customer service assistance and providing an overall welcoming environment
• Address visitor questions and needs both over the phone and face-to-face
• Have good communication skills and be able to work with other volunteers and staff as part of a team
• Have an eye for detail and a flexible attitude
• Have a good understanding of computers (Microsoft Office) or the willingness to learn
• Process payments
• Support various administrative duties
• Follow all Magpas Air Ambulance policies and procedures, including reporting any accidents and incidents
• Recognise, respond to, and report any safeguarding issues or concerns

What you can expect from us:

• Regular support and advice from our staff team
• Expenses covered in line with our volunteer policy
• On-the-job training specific to your role
• Events where you can meet other volunteers and share ideas
• Impressive skills to add to your CV and a reference if/when you need it
• The opportunity to meet a network of like-minded people
• We are an equal opportunity organisation and welcome volunteers with diverse abilities



As well as joining the Magpas Air Ambulance family, you will make new friends and be an important connection within your community representing the work of a lifesaving team.

As a Host, you will be the first point of contact for patients, their guests, and other visitors to the hospice. Always wearing a friendly smile, you’ll be there to greet and guide, lend a listening ear and be on-hand to carry out support tasks. No day is ever the same!

As a Host, you will also be able to serve patients and customers at our Café. This is a great opportunity to start your volunteering journey at ellenor.

Some key traits you will need as a Host:

• Are you, sociable, approachable, calm, cheerful, courteous, observant, and welcoming?
• If you feel you this is something for you, fill in our application form.
• In return we offer a supportive working environment with on-going training and personal development opportunities.

Volunteer Receptionist/Administrator

Location: Saint Michael’s Hospice – Crimple House, Hornbeam Park, Harrogate, HG2 8NA

Hours: Flexible hours – Monday to Friday between the hours of 9am and 5pm. 

Volunteers generally undertake to cover a 4 hour shift 9am-1pm and 1pm-5pm

Closing Date: 28th April 2024

Interviews will be held after closing, on or around the 7th and 14th of May 2024 in Harrogate.

An exciting opportunity to join our team of Volunteers supporting the Reception and Administration staff based at Crimple House, who are the first point of contact for anybody arriving at the Hospice.

Key responsibilities will include answering and directing telephone enquiries, greeting patients, patient visitors and staff, ensuring they are warmly welcomed at all times, as well as undertaking a variety of administration tasks using Word and Excel.

The Reception desk is manned Monday to Friday and volunteers can undertake part or full day cover.  The volunteer rota is set a month in advance and volunteers will be contacted to gain their availability at least 2 weeks in advance.

For further details, please see a full copy of the role description attached.

Perspective Volunteers will be contacted via the telephone initially and if appropriate will then be invited for an interview, where they will have the opportunity to see in more detail what the role involves.

You will be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to the people of Harrogate, Hambleton, Richmondshire, and District.

At North Yorkshire Hospice Care we believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services. We aim to keep people safe and to operate our services in a way that protects them; to make reporting concerns as easy as possible and respond quickly; to listen to all worries and work in partnership with individuals and agencies. All our staff and volunteers receive annual training on both adults and children/young people’s safeguarding. This impacts our recruitment processes and we have adopted a number of safer recruitment practices, which our HR and People team can talk through with you.

We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including but not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. Costs of pre-employment checks will be met by the organisation.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).

Our Values at Work

North Yorkshire Hospice Care is clear about who we are, what we do and why we do it. It is our vision; mission and values that underpin this understanding and all three of these areas continue to evolve as we develop in response to the changing world around us.

We have re-examined our values with our stakeholders seeking to define a sense of who we are today. The result? A set of 10 values/behaviours that crystallize this thinking and act as a yardstick for our thinking and actions.

This shared set of values helps guide our decisions, actions and behaviours and is at the core of our collective aspiration to live in a community where everyone gets the care they need to live their last years, months and days with respect and dignity.

NB: This list is not exclusive or exhaustive but captures those values/behaviours currently at the top of our agenda.

· We put the people who use our services at the heart of everything we do

· We are caring and compassionate

· We are personal and supportive in our approach

· We engage positively

· We are responsive

· We are driven to do better

· We are fair

· We are professional

· We work collaboratively

· We are accountable

Are you passionate about inspiring the next generation into STEM? If so, we'd love for you to volunteer with us at the UK's BIGGEST STEM event for young people! We're looking for volunteers for 1, 2 or 3 days to get involved at The Big Bang Fair 2024. So wheather you're an apprentice, student, graduate, career starter, a professional with years of experience or retired, this could be the opportunity you're looking for!

What's in it for you?

• A fun and rewarding opportunity to make a difference in young people's lives
• A chance to build your personal development and network

The Fair takes place from 19 to 21 June at the NEC in Birmingham. A day runs from 8am to 4pm and lunch will be provided. 

No experience necessary and full training will be given.

We want young people to see themselves represented in the volunteers who work with us, so we actively encourage volunteers from groups who are currently underrepresented in the engineering and technology professions.

Our Programming volunteers provide a warm welcome to everybody as part of the programming on property, making sure our visitors get the most from their experience with us. 

 This role will suit you if you are:

• Someone who loves meeting people and being part of a team
• Looking for new experiences
• Wanting to utilise your communication skills or develop them further
• Someone who enjoys a busy environment
• Flexible with what you can support with, there will be a rota you can pick and choose the events and activites you wish to get involved in
• Cheerful – even when last minute changes including the weather affect proceedings

By getting involved you could:

• Help support activities across the property
• Support ticketing, guiding, ushering and hosting events with external partners
• Enjoy some of our events 1st hand from a seat in the wings
• Become part of a friendly and dedicated team
• Enjoy new experiences and learn something new every day
• Build your confidence and experience
• See first-hand the rewarding results of helping visitors have a great time
• Share your enthusiasm and passion for what we do 

You’d also be joining Europe’s largest conservation charity and the wider National Trust team proudly looking after 780 miles of coastline, over 250,000 hectares of land, over 500 historic houses, castles, ancient monuments, gardens, parks and nature reserves (including lighthouses, villages, pubs and a gold mine!). We are a unique charity welcoming millions of people each year and with a vision to open up places for the benefit of everyone, for ever.All National Trust volunteers will be asked to

• Respect and uphold the National Trust values whilst volunteering with us.
• Complete training required of all NT volunteers and any role specific training
• Adhere to relevant policies and processes including safeguarding, health and safety, and equality and diversity. 

 We want all our volunteers to feel welcome and to have an equally positive experience when volunteering with us. So, volunteers will:

• Be provided with the necessary induction, training, equipment and reasonable adjustments to do this role well and safely
• Be offered expenses to cover agreed travel costs between home and place of volunteering.
• Have remote access to support, news and rotas via our volunteer website

Tasks and responsibilities

• Providing a warm, welcoming and friendly approach to all of our visitors to our events and activities
• Supporting our visitors by providing them with information and guidance so they get the most from their time with us during the event
• Supporting visitors at several points throughout their experience
• Being ‘in the know’ at events and during activities to best help our supporters enjoy it in the way best suited to them
• Support accessibity needs during events to help ensure all visitors are feel included and welcome
• Responding to situations to ensure we always provide a great experience for people – and often spotting issues before they happen!
• There will be plenty of opportunities to do the little things that make a big difference to someone’s experience at Ickworth
• Helping things run as smoothly and safely as possible – this includes getting to know health and safety and evacuation procedures.
• Being part of a team that may need to adapt and change in response to local needs, National Trust priorities or changes to government guidelines

Skills acquired: Adaptability, Advice & Guidance, Communication Skills, Community Development, Crafts, Customer Service, Event Support, Fundraising, General Education, General Play and Recreation, Guiding, Interpersonal Skills, Music Arts, Public Relations, Teamwork, Theatre Arts, Visual Arts, Youth Activities Management

Could you be the welcoming face of RNIB? Do you have good communication skills and enjoy meeting and helping people? We need friendly, enthusiastic people like you to give visitors to our Products for Life Store the best possible experience when they come to us for information about our products and services or general enquiries. Ideally, you will have some flexibility to fit in with the needs of the Products for Life Store.

*Answering and making telephone calls; Assist with a variety of admin tasks; Create documents and input data; Meeting and greeting visitors; Provide sighted guiding.

*You will be speaking to blind and partially sighted people and explaining the different products and services that RNIB offer.

*Ability to use your own initiative; Approachable & empathetic nature; A welcoming and friendly nature; Good Interpersonal Skills; Microsoft Word, Excel and internet; Reliable, punctual and trustworthy; Willingness to work as part of a team.

*A chance to give something back; A chance to make a difference; A sense of achievement; Experience working in a National Charity; Meeting new people; New experiences and skills; Work with a variety of people; Work with people with sight loss.

*A chance to give something back; A chance to make a difference; A sense of achievement; Experience working in a National Charity; Meeting new people; New experiences and skills; Work with a variety of people; Work with people with sight loss.

Trustees - Field Studies Council

Thank you for your interest in being a charity trustee at Field Studies Council. We champion field studies in and beyond educational curricula. We encourage curiosity for the natural world. We practice and promote sustainability.

The Organisation:
We are an environmental education charity, best known for providing residential and day field trips for those studying biology and geography. But our mission is to create outstanding opportunities for everyone to learn about nature. 

We have welcomed over 3.7 million visitors since we opened our first centre in 1946. In 2023 123,000 or so learners visited our centres: most were aged 25 and below and were in school or university groups. We (the Charity and its trading subsidiary) employ 325 or so people and in an accounting context have annual turnover in the range £15m to £20m.

The Role:
Who are we looking for?

You will bring diversity of thought and outlook, as well as new perspectives to the organisation.  You will improve board decision making and outcomes for an increasing range of members of the public, especially children and young people.

To find out more about us, the role description and person specification please download the Candidate Information Pack. 

Person Specification:
You may have had limited opportunity to explore nature, and you might be new to outdoor learning. And not every Trustee needs to be an academic, ecologist or environmentalist or have charity trustee, company director or equivalent experience. We are in particular looking for individuals who are able to bring their skills and expertise in the following areas:

•  Hospitality and tourism
•  The delivery of inner city projects for young people
•  Strategic management and development of a property portfolio

How to Apply:
If you are interested in applying for this role, please ensure you provide:

•  An up to date CV detailing your relevant experience and including the details of two referees (who will not be contacted without your prior consent).
•  A supporting statement addressing the criteria in the person specification and your motivations for applying.

If you have any difficulty uploading your application or if you would like to have an informal and confidential discussion about the role, alternatively please contact Melissa Baxter. 

Closing date for applications: Monday 4th March 2024
Interviews with Field Studies Council: Week commencing 18th March 2024

We are committed to promoting equality, valuing diversity and working inclusively across our organisation and to reflect this are keen to have a more diverse Board. Field Studies Council is an equal opportunities employer and welcomes applications from all backgrounds.

As an office volunteer, you’ll play a vital role supporting our small fundraising team with administrative and office related duties.

In this role, no two days will be the same! You may be inputting data, making telephone calls, packing and sending out letters, counting donations, preparing stock for events or contacting fellow volunteers to fill our events rota.

As a office volunteer, you will be expected to:

• Represent Magpas Air Ambulance in a respectful and friendly manner.
• Understand the work of Magpas Air Ambulance to secure basic knowledge and enthusiasm for our service.
• Wear your Magpas Air Ambulance ID badge while volunteering, ensuring it's visible at all times.
• Have good communication skills and be able to work with other volunteers and staff as part of a team.
• Have an eye for detail and a flexible attitude.
• Have a good understanding of computers (Microsoft Office) or the willingness to learn.
• Follow all Magpas Air Ambulance policies and procedures, including reporting any accidents and incidents.
• Recognise, respond to, and report any safeguarding issues or concerns.

What to expect from us:

• Regular support and advice from our staff team.
• Expenses covered in line with our volunteer policy.
• On-the-job training specific to your role.
• Events where you can meet other volunteers and share ideas.
• Impressive skills to add to your CV and a reference if/when you need it.
• The opportunity to meet a network of like-minded people.
• We are an equal opportunity organisation and welcome volunteers with diverse abilities.

As well as joining the Magpas Air Ambulance family, you will make new friends and be an important connection within your community representing the work of a lifesaving team.

As a collection tin volunteer, you will play a vital role in supporting us to raise our profile and fundraise within your community.

You will look after the Magpas Air Ambulance collection tins within a designated area, replacing full tins and returning them to an agreed location. You can also help us by finding new locations in which to place tins. These collection tins are an important part of how we raise money, raising approximately £20,000 per year.

As a collection tin volunteer, you will be expected to:

• Represent Magpas Air Ambulance in a respectful and friendly manner
• Understand the work of Magpas Air Ambulance, having basic knowledge and enthusiasm for our service
• Wear your Magpas Air Ambulance ID badge, ensuring it's visible at all times
• Travel to your collection tins (on two or four wheels). Where motorised vehicles are used, you must hold a full UK driving license, have a road-worthy vehicle with up-to-date road tax, MOT certificate (where applicable) and fully comprehensive insurance.
• Establish the regularity of required tin collections in your area, keep a log of your activities and feedback to the Supporter Care Officer
• Proactively replace full collection tins as needed and deliver them to an agreed location within one working day of collection
• Place new tins in locations within your area, ensuring they are accurately labelled with the location and organisation's name
• Inform the Supporter Care Officer of any new tins placed or any changes, helping us to ensure records are accurate and kept up to date
• Follow all Magpas Air Ambulance policies and procedures, including reporting any accidents and incidents
• Recognise, respond to, and report any safeguarding issues or concerns

What to expect from us:

• Regular support and advice from our staff team
• Expenses covered in line with our volunteer policy
• On-the-job training specific to your role
• Events where you can meet other volunteers and share ideas
• Impressive skills to add to your CV and a reference if/when you need it
• The opportunity to meet like-minded people
• We are an equal opportunity organisation and welcome volunteers with diverse abilities



As well as joining the Magpas Air Ambulance family, you will make new friends and be an important connection within your community, representing the work of a lifesaving team.

As an event volunteer you will play a vital role by raising awareness of our services, assisting with fundraising and engaging with the local community.You will represent Magpas Air Ambulance at a wide range of events indoors and outdoors, come rain or shine. You may be assisting with car parking, meeting and greeting, setting up a stall, selling merchandise, engaging the public and answering questions. Magpas Air Ambulance have a presence at over 150 events each year and need reliable, friendly people like you to help us achieve this. At larger events you will be supported by an event lead and we'll always make sure you are prepared and confident, you don't need to have previous experience, just be willing to get stuck in!

As an event volunteer, you will be expected to:

• Represent Magpas Air Ambulance in a respectful and friendly manner.
• Understand the work of Magpas Air Ambulance to secure basic knowledge and enthusiasm for our service.
• Wear your Magpas Air Ambulance ID badge while volunteering, ensuring it's visible at all times.
• Follow the leadership and guidance of the event lead, staff member or event organiser.
• Assist in all event activities in a flexible and friendly manner.
• Have good communication skills and be able to work with other volunteers and staff as part of a team.
• Process the sale of merchandise and take donations.
• Follow all Magpas Air Ambulance policies and procedures, including reporting any accidents and incidents.
• Recognise, respond to and report any safeguarding issues or concerns.

What you can expect from us:

• Regular support and advice from our staff team.
• Expenses covered in line with our volunteer policy.
• On-the-job training specific to your role.
• Events where you can meet other volunteers and share ideas.
• Impressive skills to add to your CV and a reference if/when you need it.
• The opportunity to meet a network of like-minded people.
• We are an equal opportunity organisation and welcome volunteers with diverse abilities.



As well as joining the Magpas Air Ambulance family, you will make new friends and be an important connection within your community representing the work of a lifesaving team.

Ref: V224 | Support Group Volunteer | Wolseley

We’re looking for Support Group Volunteers over the age of 18 years old, based at Wolseley Business Park, Wolseley Close, Plymouth, Devon, PL2 3BY.

You’ll be volunteering 3 out of 4 Wednesday mornings per month, from 10am until 1pm

As a support group volunteer, you will help with the running of the group.  The role is designed to suit the needs of the group, and the skills of people offering support. If you enjoy getting to know your community, working with others and making a real difference then this is the role for you.

The volunteer will be

· A people person, with good listening skills

· A great communicator who enjoys meeting new people

· Good at putting people at ease

· Reliable and organised

· Passionate about supporting people affected by stroke

· IT literate, have good administrative and record keeping skills and be able to follow relevant policies

A DBS check is required for this role.

Interested in this role?

Find out more by downloading the role description for the Support Group Volunteer role.

If you are interested in this role, please complete click apply.

About Us

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke. 

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles.

If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

Ref: V225 | Support Group Volunteer | Maldon

We’re looking for Support Group Volunteers over the age of 18 years old, based at Fullbridge Church, 27 Fullbridge, Maldon, Essex, CM9 4LE.

You’ll be volunteering fortnightly on a Thursday from 10.15am-12.15pm.

As a support group volunteer, you will help with the running of the group.  The role is designed to suit the needs of the group, and the skills of people offering support. If you enjoy getting to know your community, working with others and making a real difference then this is the role for you.

The volunteer will be

· A people person, with good listening skills

· A great communicator who enjoys meeting new people

· Good at putting people at ease

· Reliable and organised

· Passionate about supporting people affected by stroke

· IT literate, have good administrative and record keeping skills and be able to follow relevant policies

A DBS check is required for this role.

Interested in this role?

Find out more by downloading the role description for the Support Group Volunteer role.

If you are interested in this role, please complete our application form on our website.

About Us

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke. 

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles.

If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

SPITALFIELDS CRYPT TRUST

Charity Number: 1075947

A Company Limited by Guarantee, Number 3734793, Registered in England

“The care, welfare, treatment and maintenance, in accordance with Christian ideals, of individuals in the United Kingdom who are suffering from the effects of alcohol or drug addiction, homelessness, social isolation, poverty and related problems.”

Spitalfields Crypt Trust charitable objects

ROLE DESCRIPTION

POST TITLE: Trustee (voluntary position)

RESPONSIBLE TO: Collective Board Responsibility

PURPOSE OF POST: To ensure the good governance of Spitalfields Crypt Trust (SCT)

HOURS: Evening Board Meetings of approximately 2 hours, 4 times per year with some additional commitments

SALARY: This is a voluntary role but reasonable expenses may be claimed

LOCATION: Meetings are normally held in SCT offices in Shoreditch (E1) or a

location near Liverpool Street Station (EC2)

ROLE FUNCTION: Charity Trustee - Finance experience is welcomed. 

Non-Executive Director Company Member

Spitalfields Crypt Trust (SCT) is an East London charity embedded in the local community, providing practical help, support and training to people affected by homelessness and addiction. We are passionate about the people and communities we support and embrace creative, innovative and inclusive ways of working that build on our collective strengths. We provide a Recovery Hub (including an abstinence-based residential recovery facility, an addictions counselling programme and a Training & Development Programme), supported houses, a Housing First service, community supports, charity shops and two social enterprises supporting people in recovery from addictions to rebuild their lives. Our integrative approach is based on the concept of ‘Recovery Capital’, a whole-person approach taking into account physical, cultural, social, human and spiritual factors and assets.

SCT is committed to social justice and resolutely opposed to discrimination in society. We are committed to providing services, employment and volunteer opportunities on a fair and equitable basis, regardless of race, ethnicity, religion [please see Person Specification below], life-style, gender, sexuality, physical/mental disability, offending background or any other factor. No person requiring services from or applying to SCT for either voluntary or paid employment, will be treated less favourably than any other person on any grounds.

In employment we actively seek to recruit people with a good combination of talent, skills and potential, promoting equality for all, and we welcome applications from a wide range of candidates. We select all candidates for interview based on their skills, qualifications, experience and commitment to the values and purposes of the organisation. (Sources - Equal Opportunities Policy 2.2 (i) and (v)).

RESPONSIBILITIES:

o Ensure the good governance of SCT in accordance with best practice

o Ensure with the Board and CEO that the charity’s Vision and strategic direction are aligned and consistent with the Charitable Objects as well as its operating environments

o Participate in Board meetings 4 times a year

o Use personal expertise to provide advice, assistance and guidance to the CEO as appropriate in consultation with other Trustees, including meetings and discussions with the CEO between Board meetings on specific issues or projects and attending Board committees (e.g. quarterly Finance Committee and/or Service Forum, etc.)

o Support and assist with the promotion of the Charity and its services

o The role has no Executive function

QUALIFICATIONS AND EXPERIENCE:

Essential:

o A proven track-record in one of the following:

- a professional field

- the management of a service, department and/or organisation

- Governance and/or advisory role with an organisation

- lived experience of an issue relevant to SCT’s service provision

Desirable:

o Board/Committee experience

o A specialism in any of the following areas:

- Drug and alcohol addiction

- PR/Media/Marketing

- Fundraising

- Legal/Finance

- Human Resources

- IT

- Quality management

- Management

- Property/Real Estate/Housing

PERSON SPECIFICATION:

o Heart for the marginalised and passionate about supporting those with complex needs

o Good verbal communication skills

o Person with enthusiasm, motivation, commitment and sound judgment.

o Full commitment to SCT’s Mission and Ethos

o Personal Christian faith (GOR applies to SCT trusteeship as a Christian Charity)

o Ability to handle confidential information

o Ability to operate in a team

o Commitment to Equality & Diversity

Ability to comply with the requirements and responsibilities of a trustee as set out by the Charity Commission