Voluntary work experience opportunity jobs in london
Our client - a thriving and independent carers support charity - is on the lookout for a compassionate, proactive, and dedicated Carer’s Caseworker to join their incredible team. If you're driven by making a real difference in the lives of others and thrive in a collaborative, supportive environment, this role is for you!
Role: Supporter Care/Carer’s Caseworker
Organisation Type: Non-profit/Charity
Hourly Rate: £14.58 – £15.58
Working Arrangements: Hybrid working (one day per week in the London office)
Location: WFH & in office one day per week
Employment Type: Temporary - Ongoing
Working Hours: 37.5 hours per week
About the role:
This is a rewarding opportunity to be part of a growing charity that places carers at the heart of everything they do. You’ll be a key player in a passionate team committed to empowering adult carers across the community, providing personalised support and advocacy at every step of their journey.
As a Caseworker, you’ll work directly with unpaid carers, providing a vital mix of practical advice, emotional support, and advocacy. From conducting statutory carer assessments to organising support groups and events, your work will ensure that carers feel recognised, valued, and supported in all aspects of their role.
You will engage with carers via various channels - phone, email, text, face-to-face, and group settings - ensuring inclusivity and accessibility. This is a multi-faceted role that blends frontline casework with community engagement and strategic development.
Main responsibilities of the role include:
Direct Support to Carers:
- Deliver comprehensive carer assessments in line with the Care Act 2014, and co-produce tailored support plans
- Identify and assess eligibility for Carers Personal Budgets and assist with the application process
- Provide accurate and empathetic information, advice, and guidance on carers’ rights, benefits (e.g. PIP, Carer’s Allowance, Attendance Allowance), housing, and local services
- Act as a listening ear and a source of emotional reassurance for carers navigating challenges and crises
- Liaise with Local Authorities, NHS providers, and voluntary agencies to advocate for carers and coordinate support
- Make appropriate referrals and ensure follow-ups are completed
- Lead proactive outreach efforts to identify new carers, particularly those from underrepresented or vulnerable communities
- Build and nurture collaborative relationships with GPs, hospitals, primary care teams, and community organisations
- Raise awareness of unpaid carers and the charity’s services through campaigns and community presence
- Contribute to the development of internal strategies and external policies that reflect the needs and voices of carers
- Maintain high-quality records using internal systems (Charity Log) and the Mosaic Local Authority database
- Register new carers and ensure timely updates to service user records
- Prepare case summaries and contribute to internal and external reports for management, commissioners, and funders
- Ensure data compliance, confidentiality, and GDPR adherence at all times
- Act as a lead on specific areas of knowledge (e.g., benefits, outreach) and share expertise across the team
- Attend regular team meetings, supervision, and 1:1s, contributing to a positive and solution-focused culture
- Participate in ongoing training and staff development opportunities
Experience of working with individuals from diverse backgrounds and with varying levels of need
Managing a personal caseload, including detailed case note keeping
Providing advice and support in a frontline or community setting
Exposure to the health and social care sector (voluntary experience welcomed)
Background working within mental health/supportive settings working with vulnerable people
Skills and Abilities:
Strong interpersonal skills and emotional intelligence
Skilled in using Microsoft Office and CRM/database systems (training will be given on Mosaic)
Excellent verbal and written communication, including report-writing
Creative and proactive with a solutions-focused mindset
Knowledge:
Familiarity with the Care Act 2014 and its implications for carers
Understanding of welfare benefits (especially PIP, Attendance Allowance, Carers Allowance)
Awareness of housing issues, safeguarding, and equality legislation
Insight into the unique challenges facing unpaid carers and the value of support networks
Personal Attributes:
Warm, empathetic, and approachable
Passionate about social justice and delivering high-quality services
Culturally competent and committed to inclusive practice
Reliable, flexible, and able to work independently and as part of a close-knit team
Due to the nature of this role, an enhanced DBS check will need to be undertaken as part of the application process.
How to Apply:
To apply for the Carer’s Caseworker role, please reply and upload your CV quoting reference: 81938SOH. This is your opportunity to be the guiding light for someone caring for a loved one. If you’re ready to bring energy, empathy, and expertise to a role that truly matters - we’d love to hear from you!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Sightsavers is looking for a Data Architecture and Governance Manager to support the organisation in optimising their use of data for analysis, reporting and decision making.
Salary: UK - £ 51,000. - £56,000.
Non-UK – Local terms and conditions apply
Location: UK remote - with occasional travel to Haywards Heath, when required
Contract: Permanent
Hours: Full time (35 hours) or part time (28 hours), with some flexibility around hours worked
About the role
We are looking for an experienced Data Manager to support the continuation of Sightsavers’ digital transformation in data management and analytics. You will be responsible for supporting the development of the governance framework to ensure usability, availability, privacy, security and quality, as well as the data infrastructure that ensures operational and strategic decisions made by Sightsavers are driven by comprehensive, quality assured data. Additionally, you will identify, organise, catalogue and transform data from across the organisation, as well as embedding a new multi stakeholder Data Forum group that will drive the uptake of an Azure based Operational Data Store and supporting users to leverage Fabric for their data transformations and flows.
This is an exciting time for the Data Analytics Reporting Team (DART) and for the overall organisation, and as Data Architecture and Governance Manager you will play an integral role in this new era of data optimisation for analysis, reporting and decision making.
Key duties will include:
· Create and implement a data governance framework and process
· Launch and lead an organisational Data Forum to oversee the data governance approach with key stakeholders
· Drive the development and demand for new Data Architecture and Master Data Management within the Operational Data Store
· Lead on improving organisational data architecture in Azure utilising Fabric for data management
· Lead on improving organisational data AI solutions
This is a varied role, please read the full job description for further details
Skills and Experience
To succeed in this role, you will need:
Essential
· Proven successful track record of working with organisational data management systems and applying data analysis/statistical techniques to data (ideally in health or international development).
· Experience of overseeing an Azure based Enterprise Management Information System
· Experience utilising MS Fabric for data management, transformation, data flows etc.
· Strong understanding of the international development/not-for-profit sector, with demonstrable experience in project M&E.
· Experience producing analytical reports or communication materials for a wide range of audiences.
· Use of specialist statistical and analysis software e.g. PowerBI/Tableau or similar, ArcGIS or similar.
· A commitment to equality of opportunity for disabled people.
Desirable
· Relevant overseas experience i.e. either professional or voluntary work.
· Experience of digital transformation, implementing new software/tools/working practices within an organization.
· Experience working with SQL or other database language.
· Experience working with MS PowerApps, Flow and Sharepoint.
· Experience of using Power Query for extraction, transformation, loading and connecting data from different data sources.
· Some experience in using spoken French or Portuguese.
This is not an exhaustive list of requirements, please see the the full job description for further details.
Benefits
Sightsavers offers some fantastic benefits. Our comprehensive benefits package includes generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts. When working in our collaborative, modern office space, you will find it an easy 20-minute train journey from Brighton or 45 minutes from London.
The client requests no contact from agencies or media sales.
Salary: £36,000-£42,000
Contract: Permanent, full-time
Location: London/Hybrid
Closing date: 22nd April
Benefits: Excellent pension schemes, Flexible working arrangements, Employee Assistance Wellbeing Programme
We have an excellent opportunity for two Major Gifts Managers working for a leading disability charity, reporting to the Senior Philanthropy Manager. As part of this role, you will take the lead in achieving the team’s annual income targets by securing single and multi-year donations from major donors and philanthropists, and developing long-term donor support in line with the charity’s fundraising strategy and priorities.
This role will allow you to thrive on developing creative approaches to achieve team income targets whilst providing excellent, engaging stewardship and cultivation planning for donors.
To be successful as the Major Gifts Manager, you will need:
- Proven experience and success in securing 5-figure gifts from high value individuals.
- Strong relationship building skills, and confidence communicating with a variety of high net-worth supporters.
- An understanding of charities and the voluntary sector and the role played in helping people disadvantaged in society.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles.
We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity on our website.
If enough applications are received the charity reserve the right to end the application period sooner.
Senior Accessibility Specialist
Reference: APR20257021
Location: Flexible in UK
Salary: £44,315.00 - £47,312.00 Per Annum
Contract: Permanent
Hours: Full Time, 37.5 hours a week – Flexible working pattens to be discussed
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
Whilst we have a huge presence and influence in the conservation sector we recognise that our work is not reaching everyone. We need to enable more, and more diverse people to engage with and act for nature.
Recognising that people are at the heart of delivering our ambitions, we have an exciting opportunity for a talented person to join as Senior Accessibility Specialist.
What’s the job about?
Our 2030 strategy commits the RSPB to becoming more relevant to the communities and supporters we work with by involving a more diverse range of people. Recognising that people are at the heart of delivering our ambitions, we have an exciting opportunity for a talented person to join as Senior Accessibility Specialist. Reporting to the Head of EDI, and as part of the EDI leadership team, you’ll hold close relationships with a wide range of stakeholders across the organisation. You’ll work collaboratively to support the transformation in behaviours and skills needed to make the RSPB a more accessible and equitable place for all.
The role does have flexibility to shape and innovate but will be focused on the continuation and delivery of two main priorities:
- Working with our nature reserve teams to implement accessibility improvements that make our spaces more inclusive for Staff, Volunteers and Visitors
- Working with Communications and Learning and Development teams, internal networks and other stakeholders, to deliver better experiences for our disabled workforce from the point they apply for a role.
Essentials:
- Experienced in delivering strategic accessibility interventions and influencing positive change at all levels of a large and complex organisation and the wider sector
- Personal commitment to making a tangible difference to accessibility with a focus on physical disability, sensory disabilities and neurodiverse people and communities.
- An advocate and practitioner of accessible design and clear communication
- Background and confidence in working with people with lived experience of access barriers and providing support and advice to organisations around accessibility.
- Comfortable to proactively challenge internal policy, practices and communications to better include marginalised groups.
- Expertise on accessible communications, with experience working to improve standards of internal communications and co-designing engaging content for external communication
- Excellent interpersonal and influencing skills to role model and drive behaviour change across all areas of accessibility
- In depth knowledge of accessibility standards and best practise within the UK. Including: WCAG, social model of disability, universal design principles, access to work, reasonable adjustments and working application of the Equality Act 2010
- Significant experience of designing and delivering resources and training around accessibility in a range of formats to meet learner needs
- Strong internal and external stakeholder management skills, ability to recognise a build key relationships and influence at a sector level
- Sound understanding of intersectionality of disability and other protected characteristics and a good generalist EDI knowledge to inform specialist advice and guidance
- Strong and effective communication skills, with ability to influence leaders and mobilise other teams to act
- Strong written communication and digital presentations skills to communicate accessibility and disability inclusion to a wide range of audiences
- Analytical evaluation to inform and report on areas of focus and impact
- Awareness of project and process management to enable work to be planned and delivered to a high quality, on time and within resource capacity
Desirable:
- Experience or interest in accessibility in the Conservation section, nature or climate emergency
- Understanding of the intersectional context of race and gender equity within accessibility
- Practical experience supporting accessibility changes at visitor attractions
- Experience working in the Voluntary sector or in volunteering
- Experience of movement building or membership organisations
Additional Information
This role is available full time and permanently for 37.5 hours a week, but we welcome applications for those looking for different working patterns and are happy to discuss further with interested candidates.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
Closing date: 23:59, Wednesday 21st May 2025
Interviews will take place around the 18th and 19th of June.
Please note: We reserve the right to close this advert at any time.
Open briefings
If this sounds like the role for you and you'd like more information on what the day-to-day responsibilities are, or a chance to ask questions, please get un touch with EDI at RSPB to enquire about one of our open briefings.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.



Community Link Worker
Location: Ealing
Salary: £26,560 inclusive per annum
West London Crisis Recovery House is Registered Care Home, working in a recovery model. The services are staffed 24/7 and offer support to the residents aged 18 and upwards.
The Role
- To promote independence by supporting service users to move on positively.
- Develop networks across West London to build strong move-on pathways from the WLCH.
- Ensure discharge KPI timescales are adhered to within the WLCH.
Key Accountabilities:
- Collaborate with Team Managers to develop strong community links, ensuring effective housing support for all residents.
- Directly run, manage or supervise groups or activities as appropriate.
- Effectively manage a service user caseload by prioritising workload.
- Organise and provide purposeful one to one service user action planning sessions and reviews.
- Directly run, manage, or supervise activities and groups designed to support residents in the discharge process and their integration into previous or new living arrangements.
- Adhere to the Community service referral procedure.
- Using their processes, provide a needs assessment, risk assessment and risk management plan for each individual service user.
- Where appropriate refer service users to other support services e.g. housing, counselling, CAB etc.
- To increase service users’ independence and self-esteem, promote and encourage access to services that develop personal wellbeing, health, and life skills training
- Ensure confidentiality is maintained as detailed in their Confidentiality Policy.
- Participate in key aspects of the Service as requested by the Team Manager.
General Accountabilities
Administration:
- Maintain appropriate paperwork as required by the organisation and by the Commissioners who fund the day services.
- Provide copies of individual support plans and reviews of same to referrers.
- Accurately contribute to service monitoring systems.
- Maintain accurate service user’s records.
- Observe any written policies, procedures and guidelines for good practice issued by the organisation.
- Provide regular reports as required to the Team Leader.
- Ensure the petty cash procedures are used when money is spent locally on groups/ activities and other resources.
- Ensure compliance with Health and Safety legislation and their Health and Safety policies and procedures
Liaison:
- Liaise with appropriate statutory and voluntary agencies and provide information as necessary.
- Build and maintain positive and productive relationships with local community groups, resource providers, and partnership organisations.
- Present the Community Link Worker and the Day Service in a professional and positive way to external organisations.
- Attend local meetings and conferences of relevance to the service.
Supervision and Training:
- Accept regular support and monthly supervision from line management.
- Attend training courses and events as required.
- Attend and contribute to staff team meetings.
- Assist as requested in the selection of volunteers.
- Provide personal supervision to volunteers/ or less experienced workers as assigned.
- Assist as requested in the induction of new staff according to their Induction Policy
Equal Opportunities:
- Comply with and implement the organisations Equal Opportunity Policy at all times.
- Show a commitment to providing/working with diversity in the service
Health and Safety:
- Comply with their Health & Safety policies and procedures.
- Take personal responsibility for own health and safety and report incidents and potential hazards as necessary.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.
Our vision is to break down the barriers that stop people getting the support they need to live a life they value.





Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Strategic Investment Lead- Strategic Delivery, Homewards
Salary: Circa £80,000
Location: Central London office three days a week, with flexibility to work from home for two days
Contract type: Three year full time contract
Holiday: 25 days per annum plus public holidays
Hours: 37.5 hours per week (Monday to Friday)
Benefits: Pension scheme (non-contributory), private medical insurance, life insurance, season ticket loan
Overview:
In June 2023, Prince William and The Royal Foundation of The Prince and Princess of Wales launched Homewards. Homewards is a transformative five-year programme, working with six locations, to demonstrate that together it’s possible to end homelessness – making it rare, brief and unrepeated.
The Royal Foundation’s Homewards programme is recruiting into their Strategic Delivery team. This team will be focused on leveraging significant impact across the locations focused on key, cross-cutting, themes and report into the Programme Director.
Role Purpose:
We are seeking a motivated, creative and delivery-minded individual to join us as our Strategic Investment Lead. The Lead will work with partners to unlock more funding and finance for solutions to prevent and end homelessness. The role will focus on connecting our locations to finance and funding opportunities, driving capacity and confidence to engage where possible. It will also focus on unlocking new and improved flows of funding through strategic engagement with major global partners.
We are looking for a big thinker and pragmatic ‘doer’. This is a chance to create thriving local ecosystems across the UK connecting capital to solutions that will transform their approach to end homelessness – as well as shaping brand new finance opportunities. Our aim is to create models with our partners that can be scaled across the UK and beyond.
You might have worked for central Government on finance strategy in highly relevant area, or perhaps come from a strategy role at a major financial institution. You will understand the investment landscape but be able to think creatively about how it can be deployed to end homelessness.
Key Accountabilities, but not limited to:
- Lead, shape and deliver the funding and investment strategy as part of The Royal Foundation’s Homewards programme
- Work with a range of partners - experts, locations and partners from across the finance and investment sector to connect our locations to capital and leverage new forms of funding opportunities. The Strategic Investment Lead will be supported by an expert advisory group and specialist support as needed.
- Inspired by best practice and local progress, through partners, shape and support our locations to establish sustainable long-term connections and thriving ecosystems to deliver on their commitment to end homelessness
- Work with the Homewards location teams to ensure the funding and investment strategy delivers on Local Action Plans (our locations’ roadmaps to preventing and ending homelessness); and support them to identify high potential local partners and grow relevant local relationships
- Work closely with other Leads in the programme, specifically the Homes Lead and Employment Lead - and the central Partnerships team to ensure a joined-up approach which delivers maximum impact for Homewards and The Royal Foundation
- Work across the Homewards team to prioritise, co-develop and deliver the strategy, ensuring the approach is backed by a robust delivery plan
Relevant knowledge, experience and personal qualities
- Broad knowledge and experience of delivering finance and investment for social good and the role that debt, equity and grant/philanthropy can play in driving forward powerful societal outcomes – and an appetite to learn
- Demonstrable experience assessing risk and structuring relevant finance mechanisms, with a strong understanding of relevant language, concepts and approaches
- Comfortable and confidence engaging with a diverse range of partners from public, private and voluntary stakeholders to connect and create thriving place-based ecosystems
- Significant experience operating at a senior level working with major businesses to execute powerful new partnerships to create lasting impact - ideally with a focus on or background in a topic related to finance; and experience working at a local and national level to deliver
- A confident ‘Doer’ with a background in executing ambitious policy or programmes in a relevant setting
- Creative thinker with a desire to drive systemic change - understanding the role TRF and partners could play and what systemic change could look like when it to comes to delivering financial solutions to end that end homelessness
- Confident leader who can support and empower the Homewards team to confidently engage in this area; and be an ambassador for Homewards across the finance and social impact sector
The Royal Foundation is a high-profile organisation, and the successful candidate will appreciate the importance of discretion and confidentiality and have a mature and professional approach.
This post is subject to receipt of satisfactory references and if London-based with the right to work in the UK.
Company & Culture:
The Royal Foundation is the family Foundation of The Prince and Princess of Wales. Their Royal Highnesses are committed to using their platform to unite and positively impact the lives of people in the UK and around the world. Through the Foundation, The Prince and Princess identify and tackle society’s greatest challenges, with a particular focus on a healthy society and healthy planet.
Our work is built on world-class research, long-term partnerships, and measurable, scalable impact. We build collaborative initiatives where leaders from all parts of society can come together to identify emerging challenges, agree joint action, and make a real difference on key societal challenges.
APPLY NOW
If you have the relevant skills and enthusiasm for the role, then we’d love to hear from you. Please send your CV and covering letter (no more than two pages) explaining your motivation for applying and how you meet the skills and experience required for the role by clicking ‘Apply’ now.
The client requests no contact from agencies or media sales.
Director of Services
We are seeking an experienced Director of Services to work as part of the Senior Management Team to provide strategic leadership and direction for the organisation and deputise for the CEO as required.
You will be responsible for the Charity’s client-facing, free at point of access, service delivery operations, including Information, Advice and Advocacy, and Hospital and Community support services.
Position: Director of Services
Location: Hayes, London
Salary: £55,000 per annum
Hours: Full-time - 35 hours per week
Contract: Permanent
Benefits: Flexible Working, Hybrid Working, Compressed hours available, Job share considered/Part-time hours considered, Training and development, 5% pension contribution, Health plan with employee assistance and 24 hour support, 26 days annual leave (plus bank holidays) rising to 30 days, London Living Wage employer
Closing date: Midday, Monday 12th May 2025
About the role:
As Director of Services, you will be responsible for a wide range of services including Hospital services (A&E support, discharge and falls prevention), community services (activity groups, befriending, clubs), information and advice services (including benefits, housing, carers and statutory advocacy).
You will be responsible for ensuring all contracts and grants deliver to targets and provide services of the highest possible quality standards with demonstrable impact measures and feedback systems.
You will be a key member of our Senior Management Team (SMT), helping to develop and deliver on our new 5-year strategy, and contributing towards the annual business planning and budgeting processes.
Alongside our CEO you will be responsible for managing our external partnerships and third sector consortia. You will help to ensure we influence the priorities of our three local authorities and play a key role in the NHS transformation agenda across Northwest London. You will be based in a positive, creative and ambitious organisation, supported by a skilled SMT and responsible for a team of experienced managers.
Your key responsibilities will include:
• Provide strategic leadership, direction and development of all Age UK HHB Services, contributing to organisational strategy and the annual business planning process.
• To work with the leadership team to identify and resource development opportunities, and to ensure our activity is providing optimum impact to improve the lives of older people in the borough
• Line Manage and develop Head of Services, Service Managers and other staff as appropriate, including setting targets and monitoring performance by ensuring that regular supervisions and appraisals are carried out, and tackling any performance issues in line with policies and procedures.
• Ensure Age UK HHB staff and volunteers are provided with up-to-date information sources, including any changes in national and local policy. To ensure services achieve external and internal quality frameworks and best practice guidance and to drive efficient working practices.
• Develop and oversee systems for feedback from service users to ensure the work, ethos and culture of Age UK HHB are informed by older people.
• To ensure quality data is captured for all service delivery allowing us to measure reach and impact for effective performance management, overseeing the provision of monitoring reports and dashboards for funders and board
• To work with the CEO, Managers and Trustees to develop annual budgets and to ensure services and projects are delivered to budget.
• Work closely with external partners and commissioning/funding agencies to ensure that Age UK HHB delivers the range of services that are required and/or contracted, on time and on budget.
About you:
To be successful in the role you will need to be able to operate effectively in challenging times and a constantly changing working environment. Experience in successful leadership, managing people, organisational change and improving business processes to support the charity’s strategy will be essential to this role.
Essential skills and experience include:
• Educated to Degree level or equivalent, or substantial successful senior management experience.
• Proven experience as an inspirational and successful leader of teams of staff and volunteers.
• Substantial experience in effective management of time, tasks and projects.
• Demonstrable experience of working within and/or influencing change in health and social care services.
• Experience in designing, planning, leading and mobilising new or remodelled services from concept through to business as usual.
• Knowledge of the voluntary sector and its ways of working with knowledge and understanding of user involvement and empowerment.
• Knowledge and understanding of local health and social care structures.
• Excellent written and verbal presentation skills.
If you feel you have the necessary skills apply today!
The charity is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
About the organisation:
Age UK Hillingdon, Harrow and Brent provides a wide range of services for around 15,000 older people across the three boroughs of North West London. We employ 100 staff and are supported by 180 volunteers. Our turnover is in the region of £3.5 million.
Other roles you may have experience with could include Deputy Service Manager, Service Coordinator, Head of Services, Service Lead, Social Care, Social Care Services, Health and Social Care, Programme Manager, Service Delivery Manager, Registered Manager, Registered Service Manager, Service Manager, Services Manager.
We're looking for a kind, compassionate and resilient Support Worker to join our Young People service in Tower Hamlets
£28,808.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Campbell Rd Young Peoples service provides support and housing for 55 young people in Tower Hamlets that are either leaving care of affected by youth homelessness. The Support Worker role will be to manage a caseload of approx 7-10 young people.
This role's shift work on a 7 day rolling rota.
What you'll do:
- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
What you'll bring:
Desirable:
- Experience working with young people
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full the Job description
Salary: £46,000
Contract type: Permanent
Location: UK (minimum 2 days a week in our London office for a full time role)
Work pattern: Full-time (flexible options including part time considered)
Reporting to: Chief Impact Officer
Deadline: Midnight Friday 30th May
Please send anonymised CV and cover letter, ensuring any identifiable information—such as your name, phone number, email address, photos, or other personal details—is removed.
Your covering letter should outline:
● Your motivations for applying to Mission 44
● How this role fits into your career plans
● Experience (professional, voluntary or lived) that makes you a great fit for this role in line with our values and the criteria outlined in this job description.
About the Role
In this newly created role, you will help us achieve maximum impact on a global scale. This role will help us on our journey to become a highly transparent, accountable and progressive foundation. You will focus on:
● Making improvements to our grantmaking by reflecting on our progress so far and ensuring equity is embedded at all stages of the grantmaking cycle
● Developing and delivering our Funder Plus offer, ensuring Mission 44 offers more than just financial benefits to our partners
● Improving how we collect and use our impact data, helping us to build a culture of learning and are able to evidence the change we’re making as a global foundation
We’re looking for someone who is continuously learning and striving to make things better; a proactive and creative problem-solver; someone who enjoys bringing new ideas to life through detailed planning and an ability to create simple systems and processes for others to follow. We hope you’ll join us and become a part of our dedicated team, where you can utilize your expertise to drive meaningful impact in the philanthropic world.
Roles and Responsibilities
Grant Operations (55%)
- Lead on the implementation of a recent grantmaking review, conducted by the Impact Team, including revision of key grant templates and processes: due diligence, proposal development, assessment rubric, recommendation reports, reporting, partner surveys and grant exit.
- Lead on the summary of progress towards our grantmaking KPIs, providing detailed reports and recommendations for the SLT, Impact Committee and Trustees on a quarterly basis.
- Lead on the management and development of our Impact Committee, a formal governance body overseeing our grantmaking and impact, comprising 4 Youth Advisory Board members and 4 Trustees.
- Ensure that the Youth Advisory Board has sufficient opportunity to feed into (and shape) activities of the impact team, by collaborating with the Senior Youth Participation Manager
- Support the development and implementation of our new CRM system, ensuring data is captured by Partnership Managers and kept up to date.
- Support the Impact team to identify potential grant applicants by researching organisations in fields and geographies of interest to Mission 44, networking and attending relevant events
- Support Partnership Managers as they lead the day-to-day grant assessment and relationship management with our partners. Support the Impact team to maintain relationships and regular communication with our grantees, including site visits and attendance at partners’ events.
Funder Plus (20%)
- Work with the Impact Team to implement (and continually improve) our Funder Plus programme, ready for delivery in 2026/27 - with input and consultation from a range of internal and external stakeholders
- Meanwhile in 2025/26, support the Partnership Managers in their aim to provide additional support beyond financial grants which help our grantees to build their capacity, leadership potential and resilience - this is likely to involve regular communication with the fundraising team and liaison with our major corporate partners
Research, Learning and Evaluation (15%)
- Lead on the data collection and impact reporting processes which have been developed to capture learning, evidence and impact data from our programmatic work.
- Support our partnership managers to use the data collection and impact reporting processes, ensuring we’re able to collect and analyse key impact data on a regular basis
- Work with our Head of Strategy and Learning and colleagues in the Impact team to help us clearly and confidently articulate the difference we’re making as a foundation.
- Identify opportunities to improve the systems and processes we use to generate appropriate impact data, research, case studies and evidence of our impact
- Identify opportunities to collate and share learning across the Mission 44 team, to influence and inform our future grant-making and organisational strategy
- Build and maintain strong relationships with a range of peer grantmakers, charities, and other external stakeholders within the philanthropic sector, identifying opportunities for Mission 44 to share our learning externally, where appropriate.
Fundraising and Communications (10%)
- Support fundraising efforts by providing data and case studies to include in fundraising proposals and grant reports
- Support engagement between our partners and our donors, by facilitating the delivery of skills-based volunteering activities
About You
Skills and experience
Essential
- Experience of working with a grantmaking organisation, as a researcher and/or grant-maker
- Experience developing new/improved grantmaking systems and processes, and supporting the successful implementation of these processes within your organisation
- Strong project management skills
- Experience of using grant management and/or database systems eg Salesforce or other CRM systems
- Experience of managing complex partnerships or contracts
- Proven experience of building and maintaining relationships with a range of internal and external stakeholders
- Proven experience of analysing information to inform your judgement
- Excellent written and verbal communication skills
- Excellent time management skills with the ability to manage multiple projects with competing deadlines
Desirable
- Experience working in the non-profit, education, youth employment or youth sector
- Experience working outside of the UK, in the one or more of Mission 44’s geographies: US, Brazil and Italy
- Understanding of participatory grantmaking models and approaches
Personal Qualities
- Passionate about supporting and empowering young people to thrive and succeed
- Flexible and creative; a strategic mind and a proactive self-starter
- Humility, tact, maturity, and a strong personal commitment to learning and improvement
- Possesses cultural sensitivity to work respectfully and effectively in different settings
- Highly collaborative, adept at building and maintaining relationships with a wide range of stakeholders
- Ability to work independently as part of a global team and being self-motivated
Benefits
- Enjoy 28 days annual leave, plus a day for your birthday
- Use our cycle-to-work scheme and free gym access
- Save for retirement with our generous pension package
- We finish every Friday at noon in August
- Optional health insurance and access to an EAP
- Professional development budget of £1k
- Unlimited volunteering leave, as agreed with your manager
- Wellbeing allowance to spend in whatever way works for you
- Competitive parental leave package
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The position of CEO is an exciting and challenging role that is primarily external facing in order to promote and further develop the essential support we provide to families in need throughout Camden and Islington.
A key aspect is to continue growing our network of stakeholders, partners, corporate sponsors, commissioners and donors. The CEO will also be expected to lead the drive to secure new income streams, and maintain existing relationships with key funders and stakeholders.
The CEO works with the Board of Trustees to drive the future strategy, ensure fulfilment of the implementation plan and direct a staff team comprising a Head of Delivery, 3 Family Liaison Managers, An Operations Manager, a Community Projects Manager, a Bookkeeper, and a Fundraising Consultant.
There is considerable scope for the post-holder to make a real difference and significantly further raise our profile within the community that we serve, building on our track record of excellence and impact as one of the leading organisations affecting social change in the local area.
Core Responsibilities
· Support the team in identifying funders and income generation opportunities
· Build networks with new and existing funders to engage their support
· Represent and participate at external events and meetings to promote HSC&I
· Actively contribute to expanding the role and influence of Home-Start London consortium in the wider London area
· Be accountable for the management of resources to enable us to actively support a minimum of 90 to 120 families at any one time
· Provide leadership and oversight to colleagues and volunteers to ensure the correct outcomes for families through training, governance and quality assurance
· Performance and line management of Head of Delivery, Funding and Projects Manager and Bookkeeper
· Annual budget setting in conjunction with the Treasurer, and ongoing monitoring and reporting of financial position
· Provide management reports to the Trustee Board on progress against key performance measures
· Ensure that we remain compliant with all legislative and policy changes that impact the charity and our processes
· Understand the impact of legislative, changing political, economic and social climate on our work, and share this knowledge within the team to ensure compliance
Personal Specification / Attributes
The successful candidate will be an experienced Senior Manager/Chief Executive with a demonstrable track record of successfully running an organisation or team leadership. You will possess strong strategic management, governance and people skills in addition to being solution focussed. Excellent stakeholder management skills are essential as is the ability to generate income from a range of sources.
Essential knowledge and skills
· Three years experience as a Senior Manager / Chief Executive
· Ability to prioritise and manage a varied workload, working to tight deadlines
· Demonstrable success in raising significant income from a variety of external sources
· Excellent stakeholder management and communication skills
· Accomplished at providing motivational and influential leadership
· Proven track record of successfully delivering change
· Good understanding of financial accounting and budgeting in the charity sector
· Strategic and innovative thinking
· Understanding, interpreting and presenting Management Information and data
· Previous experience of working with organisations in social services or health, with an understanding of the public sector commissioning process
· Good working knowledge of MS Office suite (Word, Excel, Outlook, SharePoint)
Preferred experience but not essential
· Experience of working in the voluntary sector
· A background in health and wellbeing
· Safeguarding children and working with families
· Understanding and interest in perinatal mental health, isolation, early years’ development and recovery through crisis.
· Using Charitylog or other CRM platforms
· Presentations and public speaking
Affiliation
Home-Start Camden & Islington is affiliated to the national organisation Home-Start UK, but we are autonomous and responsible for own management and securing our own funding. Home-Start UK provides support and advice to over 300 Home-Start schemes around the UK, and manages a stringent Quality Assurance Review process to ensure schemes operate effectively.
Notes
· The CEO will benefit from supported career progression, including mentorship if appropriate.
· Home-Start Camden & Islington offers a staff pension contribution.
· The post holder would be expected to attend evening and weekend meetings whenever necessary, and agreed Time of in Lieu (TOIL) is available for this work.
· Applications from people who reflect the community we support are most welcome
· The post holder will need to complete an enhanced Disclosure and Barring Service check (DBS)
Please apply via Charityjob with
- An up to date CV
- In the place of a cover letter, please "summarise on one page what you think are the most important qualities and attributes that you would offer as CEO at Home-Start Camden & Islington"
Stage 1 interviews will be held the week commencing 2nd June