1 Volunteer advisor jobs in Liverpool

GamCare is seeking a compassionate and motivated Shift Lead to join our Helpline & Online Services team and oversee the day-to-day running of services.

If you’re looking for a temporary opportunity where you can use your leadership experience to support a committed frontline team and make a difference to the lives of people affected by gambling, we’d love to hear from you.

You will play a key role supporting Helpline Advisers and volunteers, responding to changing demands and ensuring people who contact GamCare seeking support, guidance and reassurance receive a high-quality service.

Your hands-on leadership will ensure our Helpline & Online Services run safely, smoothly and effectively. You’ll coordinate staffing and resources, support colleagues with safeguarding concerns and complex situations, and respond to operational challenges as they arise. You’ll also coach and guide frontline teams, maintain high standards of service delivery and foster a positive, supportive working environment.

You'll bring experience of supervising, coaching or leading people within a helpline, contact centre, health, social care or other support-service environment. You will be calm under pressure and confident making decisions, with strong operational judgement and a supportive, people-centred approach.

You'll understand safeguarding and risk management, communicate clearly and be comfortable using digital systems and operational information to keep services running effectively.

This is a temporary role, with immediate starts available. We are looking for people who can provide at least three days' cover each week. Shifts will be worked on a rota Monday to Sunday, between the hours of 12pm and 11.30pm, so you will need to be able to work flexibly across the rota.

You must be available to attend the initial training on:

• 24 November 2026, 10am–6pm
• 25 November 2026, 10am–6pm
• 26 November 2026, 10am–6pm

Following these sessions, you’ll move onto your standard rota. Your training, induction and support will continue as you settle into the role.

For further details and to apply please click the apply button.

The closing date for applications is 3 November 2026.

Applications may close earlier if sufficient interest is received, so early applications are encouraged.

Appointment is subject to a DBS check.

Applicants must have the right to work in the UK.

GamCare is an equal opportunities employer, committed to creating an inclusive environment where everyone is treated fairly and with respect.