Volunteer community manager jobs
This is an exciting opportunity to lead our Alumni Engagement team who provide support to an alumni base of almost 40,000 contactable alumni of the Sutton Trust programmes. These are generally young people from lower socio-economic backgrounds who move into highly competitive universities, courses and careers. The alumni community has grown rapidly over the past 3 years and now expects around 6-7000 new alumni to join each September. Engagement covers supporting their transition to university and into the workplace through communications, events and programmes. It also spans alumni volunteering, our Alumni Leadership Board, and working with our Development team towards alumni giving.
The role is dynamic and diverse, requiring you to be able to think strategically whilst devising and delivering on operational delivery plans, and we are looking for a confident and experienced team leader during a period of maternity leave.
This role is part of the Programmes Leadership Team and will work closely with the Director of Programmes, Head of Employability Programmes and Head of University Access & Digital on shaping the strategic direction of the team and its programmatic work. The role will also connect closely to the work of the Development Team as we look to devise and implement a segmented alumni giving scheme, as well as the Communications and Policy team, and may evolve to take on new projects over time.
Main duties
- Strategic leadership to alumni engagement, including:
- Embedding alumni relations and programming across the organisation, ensuring alumni are considered or involved in all areas of the Trust’s work
- Managing budget and project timelines to ensure projects are delivered effectively
- Working with the wider programmes team to ensure a smooth transition for Sutton Trust beneficiaries between programmes and the alumni community
- Alumni Engagement and Volunteering:
- Refining and communicating the alumni strategy across the Trust and to donors and external stakeholders
- Growing the Sutton Trust alumni network and developing a long-term strategy for alumni engagement, including communications and events, identifying key areas of focus and setting out benchmarks and KPIs
- Overseeing a suite of volunteering opportunities for alumni to give back to, and represent the Trust in (for example on programmes, with our funder base, in our research and policy work, or to benefit the alumni community)
- Managing the online alumni platform (STA) and its integration with other platforms .
- Overseeing the recruitment to and engagement of the Alumni Leadership Board and new Changemaker/Ambassador programme to build on our advocacy work, and ensuring effective engagement with the work of the Trust and the wider alumni community
- Ensuring that the above complements a long-term plan which would enable alumni to fundraise for the Trust or make donations in support of the Trust
- Programme management and Alumni Support:
- Support delivery of access to the workplace and employability programming for alumni alongside the Head of Employability Programmes
- Overseeing the delivery of bursary support programmes (including the Opportunity Bursary funded by JP Morgan) by the Alumni Programmes Manager from recruitment to evaluation and reporting
- Overseeing the delivery of a series of employer-led events (working with employer-facing colleagues across the Trust) across a range of industry sectors that support student access to workplace opportunities, and the chance to build employability skills (such as networking / interview skills etc)
- Overseeing the development of content and activities to support young alumni transitioning to HE
- Overseeing the evaluation and scoping for potential growth for alumni-alumni mentoring with the Alumni Connect programme (piloted in Spring 2025)
- Ensuring appropriate systems and processes are in place to manage programmes and events for alumni
- Alumni Giving and Relationship Management
- Working closely with the Development team to provide support for key funding partnerships including those that directly fund/ work with the Alumni team.
- Working with the Director of Development/ Head of Philanthropy to input into a new strategy to build funding from our alumni
- Working with the Development team to implement an ongoing segmented fundraising communications plan to build awareness of our need for funding and directing alumni to appropriate giving schemes depending on their life/career stage
- Identifying potential mid to high level alumni donors and working with the Development team to cultivate
- Representing the Trust and facilitating introductions via senior alumni for new and potential employer or delivery partners
- Team Management:
- Leading the alumni team to ensure effective engagement of our alumni community, including line management responsibility, team meetings, pastoral support and appraisals
- Line managing, motivating and proactively supporting the Alumni Programmes Manager and Senior Alumni Officer in their professional development
- Working with Director of Programmes and Heads of Programmes on team management, culture and long term planning
- Working across the organisation on cross-team projects, such as with the employer working group, youth voice, Changemaker pilot, alumni giving, and STO/STA platforms strategy.
- Member of extended-SLT
- Other duties as necessary from time to time
Person Specification
We welcome applications from individuals who have experience in:
- Professional experience of alumni relations, or managing other similar membership communities, ideally within the education or charity sector.
- Has experience working within or an understanding of the not for profit sector and/or the education sectors;
- Experience of developing strategies, frameworks and operational plans to support alumni relations, programmes and events for young people, or equivalent
- Strong understanding of databases, data processes and experience using a CRM (ideally Salesforce)
- Experience in project management, monitoring and evaluation, managing budgets, financial control and administration
- Building relationships with significant, diverse stakeholder groups
- Experience of managing volunteers and volunteer stewardship
- Excellent verbal and written communication and strong analytical skills
- First-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings
- Working collaboratively across teams and within a small team
- Line management and leadership of a small team
- Adapting to new opportunities and trialling new initiatives
- Personable, flexible and discreet; able to fit in to a small team
We are also looking for an individual who:
- Has experience of building philanthropic support through alumni
- Is sympathetic to the aims of the Trust and its mission to address educational disadvantage;
- Has excellent attention to detail;
- Is eligible to work in the UK (see here for information about right to work)
Terms of Appointment
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- Contract: 13-month Fixed-term Maternity cover contract starting November 2025. Our ideal dates are from 1 November 2025 – 30 November 2026, however we can be flexible if needed for the right candidate.
- Salary: £60,000-£64,000 per annum
- Working location: Minimum of 2 office days per week
- Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
- Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends
- DBS check will be required
Interviews
Applications should reach us by midnight, Sunday 20th July, with first round interviews held over Zoom on Tuesday, 29th July, and second round interviews held at our London offices on Tuesday, 5th August.
Safeguarding statement
The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.
Contextual recruitment
The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.
We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.
The client requests no contact from agencies or media sales.
ST ALDATES and ACT CHARITY
St Aldates’ vision is to invite people to encounter Jesus, equip people to follow Jesus in every area of their lives, and envision people to transform their communities. We are pioneering new ways of discipling people to make a difference in every area of their lives. A vibrant church with a congregation of 1200+, we are passionate about connecting with and supporting people who are street homeless and those in or leaving local prisons.
As a city centre church, working alongside people who are poor or marginalised is a key part of our ministry and is carried out largely through Aldates Community Transformation Initiatives (ACT). ACT’s welcoming community offers support designed to help people find belonging, purpose and hope, which is carefully shaped to fit each individual’s needs. This includes street and prison outreach, community meals, mentoring and supported housing.
ACT is a registered charity with a board of trustees drawn from within the church, including the Rector. We are a growing charity with seven salaried staff, and over 65 local volunteers. Staff are employed by St Aldates PCC and seconded to the ACT Charity.
At the heart of the charity is our ACT Family, a group of individuals living in our supported houses, and at varying stages of journeying towards independent living. We engage with these individuals on a relational basis through three main areas of support:
A community: regular opportunities to gather including a weekly breakfast and Bible study, small groups, social and vocational events, and an annual retreat.
A home: a safe, stable place in one of 11 ACT-managed properties in the city, and sustained 1:1 support from the team.
A mentor: regular sessions with a trained mentor to enable people to grow in confidence, skills and aspiration, including support to volunteer, study or find employment.
PURPOSE OF THE ROLE
The Progression Coordinator is responsible for engaging directly with our core ACT Family residents of supported ACT houses and inspiring their ongoing development. A large part of this will be helping them develop the skills needed so they can move towards living independently.
Key Duties
The role is split into two key areas:
Support, coaching and progression for individuals living in our ACT houses:
- Working alongside the Housing Manager to build relationships with the ACT Family
- Inspiring residents to explore a pathway towards independent living
- Establishing Personal Development Plans (PDPs) in response to the needs of each individual
- Administratively holding and monitoring the progress of the PDPs
- Conducting regular reviews with each resident and updating PDPs accordingly
- Giving regular progress reports to the Housing Manager and Head of ACT
- Managing relationships with all mentors, including monitoring their engagement with the ACT Family and identifying any opportunities or risks
- Organising mentor training and events as required
- Identifying training and deploying new mentors as required
- Maintaining relationships with ACT Family members who are moving out of ACT houses, ensuring they are equipped and supported as they move on
- Providing ad-hoc cover and support for the Housing Manager as required (e.g. holiday and sickness cover, as well as picking up some day-to-day tasks if required)
Outward engagement into the wider community:
- Ongoing engagement and relationship-building with the wider housing and charity sector in and around Oxford
- Creating strategic industry connections that help implement the PDPs, including but not limited to private landlords and agencies able to support progression out of ACT houses
- Building connections with local employers willing and able to train or employ the residents
- Developing connections with local educational and vocational organisations able to support the residents
- Managing relevant existing relationships with local agencies as required
- Developing an active understanding of issues related to housing in Oxford
- Exploring and communicating any new initiatives or practices to support the role, or the wider activities of the charity
Person specification
Essential criteria
- Professional qualifications or professional experience in an area directly relevant to the role, e.g. Social Work, Occupational Health, Probation, Housing, Nursing/Mental Health, Therapy, Coaching
- Understanding of and experience working with marginalised adults, particularly former prisoners or homeless people
- Experience of managing projects and organising events
- Willingness to learn about housing, safeguarding, homelessness, rehabilitation of offenders, probation, state benefits, substance abuse, mental health and other relevant topics
- Experience of MS Office including One-Note, Teams or similar system
- Active Christian faith, willing to intercede for others and share your faith when appropriate
- Love and empathy for those who face poverty, hardship and other life challenges whilst maintaining essential boundaries
- Demonstrable ability to manage a varied workload and occasional remote work
- Ability to build relationships with people from all walks of life
- Ability to remain calm under pressure
- Able to maintain healthy boundaries whilst working as part of a close-knit team
- Resilient, able to adhere to a positive routine of mental self-care
- A full UK driving license or right to drive in the UK (regular local trips are part of the role)
Desirable criteria
- Previous experience of one or more of housing, safeguarding, homelessness, rehabilitation of offenders, probation, benefits, substance abuse, mental health and other relevant topics
- Experience of teaching life skills, stress and anger management, and other relevant subjects
- Experience of front-line work with those who face poverty, hardship and other life challenges that are marginalising
- Experience of risk assessment and risk management
- Experience of networking and/or public speaking
- Able to lead prayer meetings and/or worship
- Ability to lead Bible study groups and to develop one-to-one discipleship relationships
- Attends or would be willing to attend St Aldates Church
- Open to continue personal and spiritual development and training
OTHER ASPECTS OF THE ROLE
Due to the nature of the role and the ACT charity, there is a genuine occupational requirement that the post holder be a practising Christian.
We value diversity and recognise that some candidates may not feel they have all the skills, experience, and qualifications set out above. Please do not be deterred and rest assured that we believe God will equip the person he is calling to serve in this role.
The post will be subject to a satisfactory DBS check and references.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Leeds Credit Union, we believe in the power of ethical finance to make a real difference in our communities. With a strong heritage of delivering accessible financial services and a deep commitment to financial wellbeing, we’re seeking a dynamic, strategic, and values-driven Chief Executive Officer (CEO) to take us into our next chapter of growth and impact.
The Role
As CEO, you’ll be the driving force behind the strategic direction and operational success of Leeds Credit Union. You will:
- Be a regulated leader, holding SMF8 level repsonsbilities.
- Provide visionary leadership to a passionate senior management team.
- Champion our mission and values in public forums, media engagements, and stakeholder events.
- Build and nurture strong relationships with local authorities, regulators, partner organisations, and members.
- Lead the organisation through a time of opportunity, challenge, and transformation within the financial services landscape.
- Ensure robust governance, financial sustainability, and continuous improvement.
What We’re Looking For
We’re seeking an inspirational leader who is:
✅ Strategically minded – with a proven track record in developing and delivering business strategy.
✅ A natural relationship-builder – confident in representing an organisation at the highest levels.
✅ Experienced in financial services, not-for-profit, or membership-based organisations.
✅ A strong team leader – able to coach, motivate and develop a high-performing executive team.
✅ Commercially astute – with sound judgement and a commitment to ethical finance.
✅ Driven by purpose – someone who sees beyond the bottom line and is passionate about improving lives.
Why Join Us?
At Leeds Credit Union, you’ll find more than just a leadership role – you’ll find a platform to create meaningful impact. With over 37,000 members and a strong community presence, we’re looking for a CEO who sees potential and drives it forward with energy, empathy and excellence.
Ready to Lead Change?
If you’re a strategic, outward-facing leader with a heart for inclusive finance and a head for sustainable growth, we’d love to hear from you.
Apply today and help shape the future of Leeds Credit Union.
Click apply to register your interest request a candidate pack.
Bring joy, comfort and connection to thousands – and help pets change lives.
At Pets As Therapy, we believe in the power of pets to bring moments of magic. Every day, our 5,500+ volunteers and their companion animals visit schools, hospitals, care homes and more – boosting confidence, reducing anxiety and spreading smiles. Now, we’re looking for a passionate Fundraising Officer to help us grow this life-enhancing work.
In this varied and rewarding role, you’ll support and deliver fundraising initiatives across individual giving, community fundraising, trusts and foundations, and corporate partnerships. You’ll help build meaningful supporter relationships, craft compelling communications, and bring our fundraising campaigns to life.
We’re looking for someone who:
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Has a proven track record in charity fundraising
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Communicates with warmth and impact
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Thrives on juggling priorities and driving projects forward
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Shares our love for animals and their ability to connect and comfort
This is a home-based, full-time, permanent role, with occasional travel to our head office and events.
Salary: circa £30,000, depending on experience.
Whether you’re seeking your next challenge or looking to step up in a growing and mission-driven organisation, this could be the perfect opportunity.
Apply now and help us make a difference — one paw at a time.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
We are now recruiting the team that will deliver Crisis at Christmas 2025. This unique project mobilises a huge volunteering effort to provide warmth, companionship and vital services in temporary centres across London to people facing homelessness.
Contract: Fixed term contract from 2 September 2025 to 27 February 2026
Location: Canning Town Warehouse, Unit 4 SEGRO Park, London E16 4ES - three days per week onsite
About the role
This role will involve building relationships with current and new corporate donors to ensure we can resource all the material donations we need to run the Crisis at Christmas centres in London. Each year, we source gift in kind donations ranging from food and beverages to clothing, hairdressing equipment and toiletries. This is a varied role that involves researching donors, communicating with large corporate companies, managing volunteers, and running our yearly community donations drive.
About you
- Previous fundraising, project or event coordination or marketing experience.
- Strong interpersonal skills and an ability to build relationships with partner organisations and donors at all levels and work collaboratively within a wider team.
- Excellent attention to detail and data processing accuracy with experience of using Microsoft Office software, in particular Word, Excel, and SharePoint.
- Good organisational and problem-solving skills. You should be able to manage multiple competing priorities and modify plans in response to unexpected complications.
- A pro-active, positive attitude and willingness to get involved in hands on, manual tasks when required.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
· A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Wednesday 16 July 2025 23:55
Interview process: Competency-based interview and written task.
Interview date and location: Tuesday 29 and Wednesday 30 July – In person interviews held at Crisis’ Canning Town Warehouse
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
You’ll be responsible for the effective provision of comprehensive HR services for XLP, develop highly effective relationships across the team, maintaining a real understanding of their challenges and opportunities. You’ll partner with Line Managers on a range of HR duties encompassing the entire employee life cycle, including implementing an HR software platform and reporting, employee relations case work, safer recruitment, onboarding and offboarding, staff training and development and more. You’ll ensure we recruit and retain excellent staff to ensure we’re giving our best for young people.
You’ll be happy to manage all aspects of HR and the employee lifecycle, and not be afraid to work autonomously and get stuck in.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Background and summary of the job
The Minster Centre is a registered charity and company limited by guarantee that provides training in psychotherapy and counselling and an affordable therapy service.
It was founded in 1978 as the first Integrative psychotherapy and counselling training in the UK and is a leading psychotherapy training institution. Now based in Queens Park, NW London, it runs training ranging from open access introductory courses to post-graduate degrees validated by Middlesex University. The Minster Centre caters for around 300 diploma and MA students each year. It is registered with the Office for Students.
The Minster Centre Psychotherapy & Counselling Service (MCPCS) also provides a safe, affordable and professional counselling service to people over the age of 18 who are experiencing a range of difficulties. We strive to offer a high-quality and affordable Psychotherapy and Counselling service to the community and to offer our trainees an experience underpinned by our values.
The Minster Centre Psychotherapy & Counselling Service Administrator will work with the Clinical Services Manager and one other Administrator to ensure the smooth running of the service and support in its continuing development.
Role purpose
Enquiries
- Dealing with phone and email enquiries including potential MCPCS clients, existing clients, trainee therapists and placement providers, etc.
- Emailing Assessment Application Forms, assessing suitability of enquirer for service – asking for additional help when required from the Clinical Services Manager.
Administration
- Providing strong administrative support to the Clinical Services Manager.
- Providing regular detailed data information to the Clinical Services Manager, including reports from Access Database and future Charitylog data systems about functionality of service.
- Inputting and updating student data spreadsheets and client spreadsheets relating to client session fees, providing reports and liaising with students, finance team and clients to ensure all session fees are up to date and reporting on any missed payments weekly.
- Administer MCPCS processes and procedures for instance by designing forms and records formats, ensuring they are available to students, supervisors and clients. Ensuring the service has paperwork available to operate effectively: Assessment packs; Allocation packs; student forms.
- Inputting data from paper records and managing electronic records. Keeping data management up to date and archiving files as and when appropriate.
- Assisting Clinical Services Manager and other senior leadership in overseeing MCPCS, with additional tasks as and when requested.
A full job description and person specification is available at the bottom of this page.
Terms and conditions
Salary: £14,045 pro rata (17.5 hours) - £28,090 FTE (35 hours)
Hours: 17.5 hours per week. Candidates must be available to work on Thursdays.
Location: Hybrid working (onsite and home). The applicant must be available to work from the Minster Centre office (Queen’s Park, NW6) at least one day a week which must include Thursdays.
Contract: 12-month fixed term contract
Holidays: 33 days (including bank holidays) pro rata
Reports to: Clinical Services Manager
How to apply
Please apply by sending your CV, a covering email and the monitoring forms available on our website by 12pm on Monday 14th July 2025 by email to Afua Pierre, HR & Governance Manager. We reserve the right to close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible. For further information please contact Michelle Campbell, Clinical Services Manager.
We particularly welcome applications from people from underrepresented groups in the field of psychotherapy and counselling and in our organisation, including people from global majority communities, the LGBT+ community, care leavers, people with disabilities and those from other minorities.
If you are a practising therapist, please review whether you currently have any Minster Centre students as clients and in which year and let us know if this is the case so that we can manage any potential dual relationships. Due to the nature of this role, we regret that we cannot accept applications from current Minster Centre students.
Please apply by sending your CV, a covering email and the monitoring forms available on our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Welfare Benefits Advisor
Supporting Leicester South Foodbank
Job Description
Responsible for:
To assist in providing an efficient and effective Welfare Benefits service within the various foodbank hubs to assess eligibility, maximise income and review and appeal decisions as appropriate. Required to provide advice through various service delivery points, including outreach locations.
Responsible to: Team leader, and Service Delivery Manager
Base Location:
Hours: 20 Hours per week
Term: Fixed Term until October 2026. This may be extended dependant on further funding opportunities
Salary:£13.50ph
Holidays: 25 days p.a. plus 8 days Bank Holidays pro-rated if the role is part time
Main Responsibilities:
- Uphold the aims and principles of the Helping Hands Community Trust and the Leicester South Foodbank.
- Work within the service’s ethos and values, especially regarding equality and discrimination.
- Work within health and safety guidelines, sharing responsibility for own health and safety and that of colleagues.
- Keep up to date with legislation, policies and procedures and undertake appropriate training.
- Provide confidential, specialist, advice to clients at our main hub and in consultation with the Operational manager, outreach surgeries and venues across Leicester and Leicestershire
- Present a range of solutions, pointing out the advantages and disadvantages according to the client’s personal situation and make recommendations based on this information
- Ensure that all advice and solutions are presented in accordance with the charity’s policies and procedures and in line with AQS
- Assessing client needs through confidential interviews and hold a personal caseload
- Keeping confidential records, updates and training on our CMS (AdvicePro)
- Adhere to our Safeguarding, confidentiality and GDPR Policies and procedures
- Keep up to date with changes in legislation, policies and practices in relation to Welfare Benefits, and sharing such information to other members of the team
- Maximise benefit to clients by working closely with Money/Debt Advisors within our team.
- Attend relevant internal and external meetings as agreed with the line manager.
- Prepare for and attend supervision sessions/team meetings/staff meetings/annual appraisals as appropriate.
- Work to Key Performance Indicators at AQS quality standards.
Casework
- Using the AdvicePRO database to maintain electronic case records, for the purpose of continuing casework and information retrieval. These records must be inputted onto the database immediately following the appointment to ensure the records are up to date and accurate
- Act where necessary by calculating, drafting or writing letters and producing written submissions for clients as appropriate
- Provide advice work covering the full range of Welfare Benefits law.
- Negotiate with third parties.
- Ensure income maximisation through the take up of appropriate benefits.
- Prepare paper submissions to the appropriate statutory bodies, tribunals and courts as appropriate.
- Assist with related problems where they are an integral part of the case and refer to other advisers or specialists as appropriate.
- Make outreach visits, where necessary and subject to resources and risk assessments.
- Provide advice and assistance to staff and volunteers across the whole range of Welfare Benefits issues.
- Ensure that all casework conforms to the AQS quality standard.
Administration:
- Make recommendations for improvements to services.
- Effectively utilise AdvicePRO for statistical recording, case recording & document production.
- Provide 1 Case study/Good news story Monthly to the line manager
- Keep up to date with policies and procedures
- Undertake appropriate training relevant to the role, including CPD Courses.
Essential:
- English and Maths Grade C/Level 4 or above
- ·Full UK Driving License with business insurance
- Traveling across sites in Leicestershire to see clients in appointments
- IT Confident
- Proficient in Information, Advice and Guidance to clients
- Understanding of the Welfare Benefits system, and keeping up to date with the change alerts
- Knowledge and experience of giving competent accurate Welfare Benefits advice casework to AQS Quality Mark standards.
- Understanding the implications of Welfare Reform and the impact on clients and families
- Able to do Benefit checks, to help maximise the client’s income
- Organised and can prioritise own work, to meet targets
- Being GDPR compliant at all times
- Active Listening skills.
- Flexibility and willingness to work as part of a team.
- Ability to be professional, and considerate at all times
- Empathetic, inclusive and with reassuring attitude
- Ability to cope with stressful and emotionally charged situations.
- Ability to remain patient and calm whilst under pressure
- Have good problem solving skills.
- Ability to give and receive feedback objectively and sensitively, and a willingness to challenge
Desirable:
· Previous experience of working with the AdvicePRO CMS data base
· Ability to deliver services using video links via Microsoft Teams, and Zoom
· Ability to deliver services via social media and our interactive website
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
THE SUNDAY TIMES BEST PLACES TO WORK 2025
As we celebrate 40 years of making a difference, The Cinnamon Trust continues to grow, and we want you to be part of our journey! Our headquarters in Hayle, Cornwall, is looking for a compassionate, dedicated individual to join the team as a Fundraising & Events Officer.
MAIN PURPOSE OF JOB:
To provide excellent support to the Head of Operations having full regard to the charity’s objectives and priorities at all times, meeting or exceeding the Charities legal, ethical and moral standards. Lead by example by showing the ability to communicate interpersonal skills, problem solve, decision making and time management. To ensure that you work effectively in terms of daily operations. To build a rapport with our clients in a warm and friendly manner and have empathy with our clients’ needs. To quickly identify any problems and ensure each conversation is handled in a compassionate manner.
Developing and leading on the delivery of existing fundraising events as well as developing and delivering future events (which will include overnight stays) Build high value relationships with members and donors, for a wide range of audiences and media, supporting communications and marketing activities, working closely with colleagues across the organisation.
A good telephone manner is essential, together with excellent literacy, verbal analytical and IT skills, coupled with the ability to work to tight deadlines, often under pressure. To be able to show initiative and a ‘can do’ attitude at all times
** The Fundraising and Events team are very busy and flexibility is required at busy times throughout the year.
MAIN DUTIES AND RESPONSIBILITIES:
Fundraising
i. Work collaboratively with multiple internal stakeholders to capture and understand requirements, identify new opportunities or build on existing activity to help achieve income targets.
ii. To data input and maintain events in line with current practices.
iii. To help find volunteers to attend events.
iv. To send out and organise fundraising merchandise and materials for Cinnamon Trust and volunteer events.
v. Handle general telephone and personal enquiries regarding fundraising and events.
vi. Undertake any other reasonable and related tasks, as required by the Marketing and Fundraising team .
vii Have a good working knowledge of charity legislation and work to the Institute of Fundraising Codes of Practice and Fundraising Standards.
vii. To liaise with, and assist other members of the fundraising team.
Events
i. To be available to attend major events for The Cinnamon Trust, making sure that all holidays are worked round our events diary.
ii. To drive The Cinnamon Trust van and trailer to events.
iii. To promote The Trust at events and always present a positive and professional image.
iv. To make sure the appearance of the stand is always presentable.
v. To manage volunteers at an event and give a briefing at the beginning of the day regarding objectives.
vi To seek any permissions required for an event and complete risk assessments required.
vii To make sure that furniture and other equipment is available at each event.
viii To make sure all materials for an event are event appropriate (eg: could be a volunteer driven event or PP) and well stocked.
ix To account for stock and merchandise for each event and fill out request forms that will be logged against each event.
x. To make sure that any cash taken at an event is kept safe.
xi. To liaise with the PR and Marketing department regarding events and to supply photos and copy for their use. To work with the PR and Marketing team regarding fundraising campaigns and promotions.
Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.
“Peace of mind and practical help for older people – love, care and safety for pets”


Suffolk Wildlife Trust is seeking a Membership Assistant to support the delivery of an exceptional experience for our 27,000 members and help drive our mission to bring nature back to Suffolk. This role is central to the effective administration of our membership schemes, ensuring that members feel valued and connected to the work of the Trust.
The Membership Assistant will manage the day-to-day processing of memberships, including maintaining accurate records in our CRM system (Charity CRM by Access), handling payments and Gift Aid, responding to member enquiries & issuing welcome packs and renewal reminders. Working closely with the Senior Supporter Development Officer, they will help improve and streamline our systems, contributing to membership growth and retention.
The role includes co-ordinating the distribution of membership resources, including promotional materials and our members’ magazine, supporting a network of volunteer magazine deliverers across the county.
The post holder will act as a key user of our CRM system, helping colleagues across the organisation use it effectively and in line with GDPR. They will assist with system maintenance, data integrity and provide administrative support for wider fundraising activities. This is a varied and rewarding role for someone who is highly organised, people-focused and passionate about making a difference for wildlife and people in Suffolk.
This is a fantastic opportunity to get involved with a local wildlife trust and do amazing things for wildlife.
This is a permanent role and we are advertising as a full-time position (37.5 hours per week, Monday to Friday). Applications will be considered from applicants seeking part-time hours (22.5 hours per week upwards, We can be flexible on days and hours worked).
The role will be based at our Head Office Brooke House, in Ashbocking, and we operate flexible homeworking arrangements where colleagues spend more time working together than homeworking. The starting salary will be £23,998.00 (as a full-time equivalent).
To apply for this opportunity, please submit an application via our website by 12:00 noon on Friday 18 July 2025 with interviewed planned for Monday 04 August 2025. The application process will include uploading a CV and optional cover letter.
Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail plus public engagement staff receive logo clothing.
Suffolk Wildlife Trust is committed to an inclusive and diverse workplace where everyone is welcome. As a conservation charity, we recognise the importance of diversity in both nature and our workforce of staff and volunteers. We strive to ensure that everyone feels valued and empowered to contribute to our vision of “A Wilder Suffolk where nature is thriving and abundant because everyone is doing more to help”.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The basics
Location: Agile working
Contract: Permanent, subject to funding
Hours: 32 hours over a 4-day week
Starting salary: £27,445
Who we are
Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone.
Who you are
You are committed, resilient with the expertise and specialist knowledge to work alongside Young Londoners who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want.
What the role involves
In this role, you will work alongside Girls and Young Women who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want. You will be expected to provide robust risk and needs assessments that reflect the contexts within which harm has occurred, and to work collaboratively with partnership agencies to reduce risk and secure services and support.
Additional Information
Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.
We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.
What we offer
Safer London continually reviews its pay and we currently offer the following benefits package to all our employees:
- 4-day/32-hour work week. Since 1st April 2024, Safer London has transitioned to a 4 day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay.
- Agile working. This means you have will have the flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community.
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.
- A contributory Pension Scheme.
- Interest-free Season Ticket Loans.
- A Cycle to Work Scheme.
- A Mental Health Helpline.
- Death in Service Benefit.
- Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles.
- An initial Annual Leave allowance as a full-time employee, of 179 hours’ holiday in each annual leave year plus bank holidays and other statutory holidays occurring during the leave year. Pro rata for part time staff. This rises to 192 hours after 3 years’ service and 211 after 5 years’ service.
Sound good? Here’s how to apply
To apply, please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.
As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.
Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.
Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete
the online application form, please find our contact information in the Job Pack.
Please note that we don’t accept CVs.
Safer London is not a sponsoring organisation for foreign nationals and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
We are now recruiting the team that will deliver Crisis at Christmas 2025. This unique project mobilises a huge volunteering effort to provide warmth, companionship and vital services in temporary centres across London to people facing homelessness.
Vacancies: We are hiring for three vacancies
Contract: Fixed Term Contact – starting 16 September 2025 until January/February 2026 (as required
Hours: 35 hours per week (some rota’d working to cover weekends and bank holidays over Christmas period)
Location: Canning Town Warehouse, Unit 4 SEGRO Park, London E16 4ES - three days per week onsite. Additional days and locations across London will be required during the Christmas period when our sites are operational.
About the role
We are looking for three new Project Assistants to support the delivery of a range of services our guests need to have a safe and happy Christmas. From healthcare and catering to advice and wellbeing services such as arts and crafts and salon, our services can make a real difference. You will support with the recruitment and management of Crisis at Christmas volunteers and external partners to help deliver services, ensuring teams have all the information and equipment they need. This is a varied role including processing volunteer applications, creating comms materials, managing and communicating schedules, organising training, organising and setting up kit, ensuring our teams of specialists have the equipment and materials they need as well as getting stuck in and helping out directly once our centres open.
This is great role to kickstart your career in the charity sector, as well as in project management or events roles.
About you
To be successful in this role you will have…
- Experience of providing administrative support and general office duties in a busy events or project-based environment
- Excellent spoken and written skills to communicate effectively and confidently with a wide range of audiences
- Ability to prioritise tasks and work to tight deadlines in ambiguous or challenging situations
- Good attention to detail to ensure accuracy in tasks
- Experience of customer service and ability to deal with high volumes of enquiries via phone and email in a professional and friendly manner
- Proficient IT skills and the ability to use data in order to work effectively and collaboratively
- A positive and proactive mindset, coupled with a strong willingness to contribute to and support the success of the project
You may have experience running events or working on busy projects or have experience in a busy customer service or administration environment. You should have an interest in the charity or homelessness sector and a commitment to Crisis’ purpose and values.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Wednesday 16 July 2025 23:59
Interview process: Competency-based interview + written task.
Interview date and location: Interviews will be held on the 29th – 31st July at our Canning Town office, however an online option may also be possible
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
We're Hiring: Communications and Fundraising Coordinator
Location: Wimbledon, South West London (Waterside Way Hub + with some remote working possible)
Contract: Permanent
Salary: £32,000 – £38,000 according to experience
Hours: Monday to Friday, 9am–5pm (with some flexibility and overtime)
About Dons Local Action Group (DLAG)
Born out of the COVID-19 crisis, DLAG is now one of London’s most dynamic community support networks. We’ve mobilised over 3,000 volunteers to deliver food parcels, household essentials, digital access, and more to thousands of people across Merton, Wandsworth and Kingston.
We’re practical. We’re entrepreneurial. We’re local. And we get things done.
About the Role
We're looking for a proactive and skilled Communications and Fundraising Coordinator to lead the delivery of our comms and fundraising strategies. You'll work alongside a passionate team of staff and volunteers to grow our impact and help drive support for DLAG’s life-changing work.
This role is ideal for someone who thrives in a fast-paced, mission-driven environment and wants to play a vital role in strengthening local communities.
Responsibilities
- Develop, schedule and deliver marketing plans and social media campaigns
- Prepare and distribute fundraising and donor materials (e.g. newsletters, raffle collateral, digital campaigns)
- Administer JustGiving and Enthuse platforms for campaigns and events
- Coordinate the production of marketing assets with volunteer graphic designers
- Create monthly impact reports and manage marketing dashboards
- Oversee the CRM/database — adding donor, school and corporate contacts
- Support event planning and donor recognition activities
- Line-manage the Volunteer Fundraising Administrator and Newsletter Editor
- Report directly to the Director and work collaboratively with the volunteer marketing team
- Research areas of greatest need in our three boroughs to ensure we continue to reach out to these communities
What We’re Looking For
- Experience in charity communications, fundraising and admin
- Excellent writing and project coordination skills
- Confidence using fundraising platforms and CRM tools
- A self-starter with great time management and attention to detail
- Passionate about community impact and collaboration
“The Dons Local Action Group are nothing short of amazing – practical, entrepreneurial and inspirational. I love them.”
— Siobhain McDonagh, MP for Mitcham and Merton
Ready to Apply?
Send your CV and a short cover note
Application deadline: Friday 11th July, 2025
Join us. Help us grow. Make a difference where it matters.
#CharityJobs #FundraisingJobs #CommsJobs #Wimbledon #DLAG #CommunitySupport
The client requests no contact from agencies or media sales.
We are a small but mighty team, with huge ambitions to transform more lives of those who live with an intellectual disability, through the power of sport.
If you are just looking for a job, then we are probably not for you. However, if you are an experienced finance and business operations professional able to demonstrate strategic and operational ability around financial planning and processes as well as delivering cost effective, efficient and fit-for-purpose business services, then we would like to hear from you. Charity finance experience and experience in a similarly broad role covering other areas of business operations including IT, risk management, data protection & data management and health & safety is a must.
We continue to be focused on our vision to create an inclusive world for all, driven by the power of sport, through which people with intellectual disabilities live active, healthy and fulfilling lives. We are a small, but growing, team with huge ambitions, and applicants must be comfortable operating in an environment where working under your own initiative is expected and encouraged.
We are looking for people who are passionate about Special Olympics and are completely aligned with our values. We are authentic. We act with honesty, integrity and respect. We are creative and innovative. We love to embrace difference and doing things differently. We are brave, courageous, resilient and determined. We listen and are led by the voice of our athletes. We are always kind. We are Inclusion in Action.
We are continuing to build a high-performing team who care for each other and care about our cause. Our athletes are incredibly inspirational, courageous and insightful people, and they deserve a team who are equally committed and passionate about our mission.
This is a permanent, home-based role. There will be the requirement to attend internal and external meetings or events which will involve travel away from home and working outside of normal hours.
The role is both strategic and operational in nature and represents a fantastic chance to join an amazing charity at an exciting time of growth.
For job role specifics please see the Job Description.
What We Can Offer
· Competitive salary circa £33,000 (£55K FTE) per annum depending on experience.
· 15 days holiday on appointment plus pro rata bank holidays and one extra day for your Birthday.
· Stakeholder Pension Scheme from appointment.
· Time off in Lieu (TOIL) for out of hours work.
· Flexible working.
· Health Cash Plan
How to Apply
To apply, please send a covering letter (maximum 2 pages) explaining why you wish to work for Special Olympics GB. It is important that all prospective employees understand our mission and are driven by our cause. Please be specific about how your skills and experience will help you undertake this role and how they match the requirements of the Job Description and Person Specification. Generic letters and agency approaches will not be considered. Please also include your CV.
First stage interviews will be held week commencing 28th July 2025.
Safer Recruitment
Special Olympics Great Britain is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process. The successful candidate will be required to complete regular safeguarding training and undertake a DBS/PVG check relevant to the requirements of the role. For this role that will involve a Basic Disclosure.
Equal Opportunities
Special Olympics GB is committed to equality and diversity and encourages all sections of the community, particularly those living with a disability, who meet the job requirements to apply.
Other
The job holder will need to provide evidence of their ability to live and work in the UK and will be required to undertake a basic DBS check.
We will only contact those who have been selected for interview.
We request no contact from agencies.
We are Special Olympics GB. We are Inclusion in Action.




The client requests no contact from agencies or media sales.
Job Title: Chief Operating Officer (COO)
Location: Remote (UK-based preferred)
Travel: Travel to Calais and UK operational sites required
Contract: Full-time, permanent
Salary: £40,000 per annum
Deadline to Apply: 16 July 2025
How to Apply: Please submit your CV and a cover letter outlining your suitability for the role and motivation for working with Care4Calais.
About Care4Calais
Care4Calais is a volunteer-led humanitarian charity providing essential aid and support to refugees and asylum seekers in Northern France and across the UK. Founded on principles of dignity, compassion, and solidarity, we are committed to creating a fairer, more inclusive society for those seeking refuge.
From providing warm clothing, English classes to legal access, education, and social support, we work tirelessly—through a network of grassroots volunteers and a small, dedicated staff teams—to deliver life-changing help to displaced people. With operations in Calais, Dunkirk, and over 70 locations in the UK, our impact is wide-reaching and continually growing.
About the Role
We are seeking an exceptional Chief Operating Officer (COO) to lead and oversee the strategic delivery of Care4Calais’ operational (direct aid provision) work across all regions. This is quite a newly created role that will play a central part in shaping the charity’s growth, resilience, and day-to-day effectiveness—ensuring our humanitarian aid reaches those who need it most.
The COO will work closely with the CEO, Senior Leadership Team, and Trustees, to develop internal systems, guide operational teams, maintain consistency across all projects, and strengthen our digital communications, training, safeguarding, and volunteer engagement. You will also play a key leadership role in fostering innovation, implementing policy, and coordinating multi-regional delivery across the UK and Northern France.
This is a remote-based role, but regular travel to operational sites in Calais and around the UK is essential to ensure quality, cohesion, and morale across our field teams and volunteer network.
Key Responsibilities
➣ Strategic & Operational Leadership
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Oversee the delivery of all operational activities across the UK and French field sites, ensuring they align with Care4Calais’ mission, values, and strategic goals.
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Lead and support UK Field Operations Managers and France Operations Coordinators in planning and executing aid distributions, support services, and community engagement.
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Monitor performance across regions, using data and feedback to drive improvements in impact, efficiency, safety, and volunteer satisfaction.
➣ Volunteer Coordination & Digital Community Oversight
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Supervise volunteer communication channels, including Facebook groups, WhatsApp chats, and other platforms, ensuring all messaging is consistent, safe, and in line with our organisational tone and values.
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Support the recruitment, onboarding, training, and retention of a diverse and inclusive volunteer base.
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Work daily with Field Operations Managers to provide hands-on guidance, motivation, problem-solving and support for regional leads and volunteer teams.
➣ Training, Safeguarding & Compliance
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Develop, maintain, and implement comprehensive training programmes for volunteers to ensure service quality, safety, and dignity for people seeking asylum.
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Ensure that safeguarding policies are understood by all team members, staff and volunteers alike, and rigorously implemented, acting as a point of escalation for issues that arise.
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Oversee incident reporting processes, risk assessments, and other compliance-related procedures to safeguard both volunteers and people seeking asylum.
➣ Organisational Development & Governance
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Contribute to strategic planning and policy development with the CEO, and SLT.
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Identify opportunities for innovation in service delivery, volunteer management, and infrastructure.
➣ Field Engagement & External Representation
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Conduct regular visits to UK and French operational sites, meeting with local teams, assessing needs, and providing in-person leadership and support.
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Represent Care4Calais in meetings with partner organisations and local authorities, and at public events.
Person Specification
Essential
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Demonstrable experience managing multi-site teams.
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Strong leadership, organisational and communication skills, with the ability to delegate effectively and manage competing priorities.
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Deep understanding of issues affecting asylum seekers, displaced people, or those facing immigration challenges.
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Commitment to anti-racism, inclusivity, and the promotion of human rights.
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Ability and willingness to travel frequently to field operations across the UK and Calais.
Desirable
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Proven experience in a senior operational, COO, or equivalent leadership role within the charity, humanitarian or grassroots community sector.
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Experience working with refugee communities or within the UK asylum system.
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Understanding of safeguarding, compliance, and humanitarian best practices.
Equality & Safeguarding
Care4Calais is an equal opportunities employer. We actively encourage applications from Black, Asian and Minority Ethnic communities, people from refugee and migrant backgrounds, LGBTQ+ individuals, disabled candidates, and those with lived experience of immigration system.
All appointments are subject to enhanced safeguarding checks.
Lived Experience Inclusion
We are an anti-racist organisation and a proud member of the Experts by Experience Employment Network (EBE), which aims to create a charitable sector led by individuals with lived experience of the asylum system.
As part of our membership, we are dedicated to creating inclusive employment practices that recognise and accommodate the unique circumstances and strengths of people with lived experience. We actively move away from a one-size-fits-all approach, ensuring our recruitment processes are fair, supportive, and accessible.
We warmly encourage applicants with lived experience to make use of the guidance and resources available on the EBE website (ebeemployment).
In addition, applicants with lived experience are welcome to connect with the EBE support team for tailored assistance with completing the application form and, where available, one-to-one interview preparation.
Importantly, we recognise the significant cultural, linguistic, and experiential insights that individuals with lived experience of the UK asylum system bring to this role. As such, all applicants from this background who meet the essential criteria will be automatically shortlisted and invited to interview.
The client requests no contact from agencies or media sales.