Volunteer coordinator jobs in London

HMC is seeking a confident and capable Community Manager to deliver our community-based 'Wednesday Service' for migrants and refugees. Our Wednesday Service is a multi-functioning hub, offering a warm, welcoming space for appointments and activities, and has long been the heart and soul of HMC's service. 

The Community Manager role is responsible for the coordination and delivery of HMC's Wednesday Service, including the management of all volunteers involved in the delivery of the service and oversight of our popular Holistic Advocacy service, delivered by volunteers.

This is a new post which recognises the importance of our Wednesday Service and the focus and resources required to deliver it effectively, whilst also recognising and seeking to empower the vital role our volunteers play in sustaining and enriching our services.

Please review the full Job Description & Person Specification for details of the role.

We’re looking for a dynamic, entrepreneurial self-starter to lead and grow commercial income at West Horsley Place. This is an exciting opportunity for a creative thinker with strong sales experience who can spot new opportunities, develop fresh ideas and turn them into successful, income-generating activity from concept through to delivery.

Job Description: Commercial Income Lead

Location: West Horsley Place (hybrid working considered)
Reporting to: Deputy Director
Hours: 0.8 Part Time

Contract: Fixed-term contract (12 months) with the option to extend.

We are open to a range of contract models, including freelance arrangements, annualised hours, job share or alternative part-time structures. Applicants with experience delivering events at a senior level are encouraged to propose a working arrangement that supports effective sales performance and event delivery.

Working pattern: Working hours will be agreed to meet business needs, with regular evening and weekend work required to deliver events
Salary: £35,000 for 0.8 Part Time (£43,750 FTE)

Role purpose

The Commercial Income Lead is a senior, entrepreneurial role responsible for shaping, growing and diversifying West Horsley Place’s commercial income.

This is a highly proactive position for a self-starter who thrives on identifying opportunity, creating new sales channels and turning ideas into deliverable, income-generating activity. The postholder will develop and lead commercial strategy while remaining closely involved in hands-on sales, client management and on-site delivery.

The role oversees a broad portfolio including corporate venue hire, filming and photography, third-party commercial activity and estate partnerships. It also provides strategic oversight of weddings and private events, line-managing the Weddings & Private Events Coordinator who leads day-to-day sales and delivery in that area.

Key responsibilities

Commercial leadership & strategy

• Develop and lead a clear commercial income strategy, aligned with the Trust’s charitable purpose and long-term sustainability.
• Identify, test and launch new sales channels, commercial products and partnerships, taking ideas from concept to implementation.
• Drive income growth by improving yield, diversifying offer and unlocking under-utilised assets across the house and estate.
• Monitor market trends and competitor activity, using insight to evolve pricing, positioning and proposition.

Sales & business development

• Personally lead sales activity for corporate hire, filming/location hire and other non-wedding commercial use.
• Build and maintain strong relationships with clients, agents, production companies and partners to generate repeat business and referrals.
• Represent West Horsley Place confidently in commercial negotiations and external relationships.

Planning & delivery

• Act as commercial lead for the planning and on-site delivery of non-wedding hires and events.
• Ensure high standards of delivery, client experience, risk management and operational coordination.
• Work closely with colleagues, contractors and tenants to ensure smooth delivery with minimal impact on public activity.
• Review performance and delivery post-event, embedding learning and continuous improvement.

Filming, traders & partnerships

• Serve as principal contact for filming and location hire, including management of the relationship with the location agency.
• Oversee relationships with regular and seasonal traders and third-party hirers.
• Identify, negotiate and secure commercial partnerships and estate-based opportunities that align with the Trust’s values and character.

Weddings & private events – strategic oversight

• Provide strategic oversight of weddings and private events to ensure alignment with wider commercial objectives.
• Line-manage the Weddings & Private Events Coordinator, setting priorities, supporting development and monitoring performance.
• Enable cross-support between weddings and other events where appropriate, while protecting the coordinator’s primary focus on wedding sales and delivery.

Organisational contribution

• Contribute to Trust-wide planning, commercial thinking and income development.
• Support Trust-led events and fundraising activity as required.
• Champion continuous improvement, new ways of working and a confident commercial culture.
• Undertake other reasonable duties as required.

Person Specification

Attributes

• Warm, welcoming and highly professional manner.
• Confident, proactive and commercially minded.
• Highly organised, detail-oriented and solutions-focused.
• Excellent relationship-builder with the ability to work positively with colleagues, volunteers, trustees, tenants, contractors and external clients.
• Calm under pressure, flexible and adaptable in a busy events environment.

Skills and experience

Essential

• Proven experience in commercial sales, business development or income generation (typically 3+ years).
• Experience of venue hire, events, hospitality or visitor-attraction environments.
• Strong commercial judgement, with a track record of meeting income targets.
• Confident people manager with line management experience.
• Excellent relationship-building, negotiation and client-handling skills.
• Highly organised, adaptable and calm under pressure.
• Willingness to work evenings and weekends as required.

Desirable

• Experience working in a charity or small organisation with mixed commercial objectives.
• Knowledge of estate-based commercial models (tenancies, concessions, licences).

About you

Do you want to use your skills to make it possible for people with myeloma to live longer and better lives?  We are looking for a Peer Service Co-ordinator who will facilitate the delivery of our Peer Service and collaborate on the future development and improvements of the service.

You will have experience of recruiting, training, and supervising staff or volunteers. Experience working with a diverse range of communities would be an advantage as we are looking to increase our reach. The role holder will have an understanding of the challenges that may arise from delivering digital/telephone support and the ability to understand and meet training and development needs of volunteers.

You’ll have excellent communication, organisational and IT skills as well as being self-motivated, committed with a desire to make a difference and willing to develop and expand the role.  Experience of facilitating peer support services, with a focus on volunteer/user involvement in service delivery would be an advantage but not essential.

About the role

The Peer Service Co-ordinator will facilitate and develop the Peer Service, a tailored support service utilising volunteers to provide peer support both in and out of standard office hours.

The postholder will be expected to train and develop the volunteers who support the Peer Buddy service, make suggestions for improvements and recruit and train new volunteers to increase the diversity of the volunteer pool. You will support in delivering ongoing improvements and further service development to enhance the offerings of the peer service while working with the Peer Service Lead to ensure possible risks have been identified, assessed and effective risk management strategies have been put in place.

You will need to develop and maintain a good understanding of myeloma and its’ related conditions, including patient need, and develop and evaluate the service in line with this. 

This role will be part of the team responsible for running this service and provide supervision and training to volunteers. They will be expected to adhere to safeguarding principles and good governance.

About us

Myeloma UK is the only UK charity focused on the incurable blood cancer, myeloma and its related conditions.  We provide support and influence access to treatments, while researching a cure.  Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well. 

We are committed to bringing together the best and brightest people to help us ensure that every person affected by myeloma has an empowered present and a hopeful future.

Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every person living with myeloma, live well, for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change.

Our culture

Wellbeing and staff engagement are at the heart of our culture.  We offer employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working which includes both home and hub-based office working, health plan, employee assistance plan and holiday purchase scheme. We are committed to providing learning and development opportunities for all our employees.

How to apply

If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:

1. A cover letter telling us more about you and what you think makes you a good fit for this role

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close on 9am on 11 May 2026 and interviews will be held w/c 18 May 2026

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex

· race

· disability

· age

· sexual orientation

· gender reassignment

· religion or belief

· marital status

· or pregnancy and maternity

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

Ace of Clubs is at an exciting stage of growth, with increasing impact across our services. To continue delivering high-quality support to people experiencing homelessness—while ensuring long-term financial sustainability—we are seeking a dedicated Funding and Finance Co-ordinator.

This is a pivotal role, supporting the co-ordination and administration of our income, fundraising activity, financial management, cost efficiency, impact data, and funding reporting. You will contribute directly to the organisation’s sustainability, growth, and financial accountability, working closely with our Volunteer Treasurer and the Director - who provides strategic oversight whilst remaining actively involved in the day-to-day operations. 

You will help co-ordinate and develop a range of income streams and funding projects, including individual giving, community fundraising, events, corporate partnerships, and trusts and foundations. The role also involves supporting new fundraising opportunities, monitoring impact and fundraising data, stewarding donors through engagement and communications, and assisting with funding applications and reporting.

Alongside this, you will play a key role in the day-to-day financial administration of the charity. This includes tracking income across multiple platforms, monitoring expenditure, and producing reports to support forecasting and strategic planning.

You will also support the administration and review of core organisational contracts, such as utilities, insurance, IT, and HR, helping to ensure value for money and operational efficiency.

Working collaboratively with colleagues and partners, you will help gather and present impact data across our services, tailoring this for both internal use and external stakeholders.

This is a varied and rewarding role, suited to a highly organised administrator with strong Microsoft Office skills (particularly Excel), excellent written and numerical ability, and a keen eye for detail. You should be comfortable working with data and finances, whilst also engaging confidently with a wide range of people—including donors, partners, volunteers, and guests. An understanding of, and empathy with, the homelessness sector is essential.

Age UK Merton is committed to being an equal-opportunity employer that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences-diversity enriches the care we provide to older adults, and it strengthens us as colleagues. Embracing varied perspectives encourages us to think critically, grow continuously, innovate, and adapt together.

Living Well Health and Wellbeing Coordinator Role:

Referrals and assessment

• Triage and co-ordinate client referrals from a range of sources, primarily health and care, in conjunction with the Living Well Manager.  These can be for the Living Well service alone, or for “Living Well Plus” where additional support is given to those clients who may require hoarding or de-cluttering support
• Communicate with referral partners to understand the trigger for referral and liaise with clients to build trust and encourage initial assessment
• Work closely with Adult Social Care, regularly hot desking at Merton Civic centre and joining GP surgery Multi-disciplinary meetings to accumulate more referrals and build professional relationships
• Actively engage in taking part in community events and meetings to promote the Living Well service and increase referrals/referral pathways
• Hold ‘guided conversations’ to assess clients’ needs and home risk, these will be conducted on telephone and through home visits

Action planning and support provision

• Create person-centred action plans to enable clients to set realistic goals to improve their overall health and wellbeing.
• Connect individuals to support services catered to their needs at both Age UK Merton and external partners
• Provide ongoing support and co-ordination for clients to ensure that action plans are progressing, including regular liaison with partners across health, care and voluntary sector to achieve successful client outcomes
• Work with partners across health, care and voluntary sectors to build strong understanding of the service offer for older adults in the London Borough of Merton.
• Receive and respond to enquiries related to the programme by phone, in person and by e-mail
• Work closely within Community Support Service, carrying out joint home visits with appropriate staff to ensure better outcomes for clients as well as ensure streamlined/triaged support.

General

• Record information on the CRM database, Charity Log, including service monitoring data and provide accurate and timely monitoring reports as required for funders
• Engage in exporting personal monthly KPIs as required by the Living Well Manager
• Cover the Community Navigator Role when needed with the Community Support service team on a rota basis
• Create two Case Studies quarterly, reflecting on successful outcomes for clients
• Carry out reviews with clients to capture the client’s journey from assessment to closing the case; showcasing how the client has improved their health and wellbeing outcomes
• Understand the process for raising safeguarding concerns and the route of accountability
• Comply at all times with the policies and procedures of Age UK Merton 
• Ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery
• Attend staff meetings, personal supervision and appraisal meetings
• Be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets
• Act as a representative of the values, beliefs and principles of AUKM at all times
• Undertake any other duties that are requested and commensurate with the grade and remit of the post

Help support our members and their families who are diagnosed or going through diagnosis of a rare neurological condition.

Provide support to those affected by a life changing diagnosis at a very difficult time and make a difference that counts!

Myaware is a charity dedicated to ensuring that all people living with or alongside myasthenia can live well, now and in the future. Due to demands on the service we are looking to expand our crucial support team which has provided an exciting opportunity to join the team.

You will be working with our dedicated support team to advise and support our members, over the phone, via email, in online sessions and at conferences and support groups in the community. Providing a listening ear and advice on living with myasthenia is essential as they navigate their diagnosis journey and learn how to live well with the condition.

Delivering support and advice for our members also involves using our CRM database and proactively maintaining and increasing our membership. It requires ongoing essential awareness raising of our work through annual initiatives and campaigns and through growing relationships with Healthcare Professionals and other neurological organisations.

Who are we?

Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including our specialist  welfare rights advisor. 

Myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Free inhouse staff benefits and welfare advice 
• Investment in your personal and professional development
• Annual salary review

Discretionary £1,000 increase after successful completion of probationary period

Application Instructions

Candidates should submit their CV and tailored covering letter by 23:30 on Friday 8th May 2026

Initial screening chats will take place on Thursday 14th May 2026

Interviews will be week commencing 25th May 2026

Interviews will be held over Microsoft Teams

Applications submitted without a tailored cover letter will not be considered.

This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by Myaware.

This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.

Mind in Croydon is seeking a motivated, empathetic and person-centred Mental Health Personal Independence Co-ordinator (MHPIC) to support adults experiencing mental health challenges to live independently and access the resources and services they need within their local communities. The MHPIC will work as part of a multi-disciplinary team (MDT) within the Integrated Neighbourhood Team (INT) framework. You will provide one-to-one support to individuals, helping them develop Personal Recovery Plans and Action Plans using Open Dialogue approaches, navigate local services, and build confidence and autonomy. The role involves community-based support, home visits, and liaison with carers, families, and a range of health, council, and voluntary sector professionals. You will act as a named keyworker, supporting individuals over a defined period to achieve their recovery goals and improve their mental health and wellbeing.

If you are committed to recovery-focused, person-centred care and want to make a tangible difference in the lives of people in Croydon, we would welcome your application.

Salary: £30,117 per annum

Terms: Fixed term until 31st July 2027 (with potential to extend)

Hours Full time, 36 hours a week (including occasional evening and weekend work as required)

Reports to: Mental Health Personal Independence Co-ordinator Manager

Based at: Mind in Croydon Fairfield House  
10 Altyre Road, East Croydon, CR0 5LA
Flexible working with regular presence across our premises and community sites across the borough of Croydon.

This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow.

Main Purpose of the Role:

To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.  
 
The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK. 

Specific Tasks:

1. Proactive Family Support 

• Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days) 

• Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear  

• Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care 

• Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern 

2. Transitions Support 

· Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including: 

· Moving between educational settings such as primary to secondary 

· Transitioning from paediatric to adult health services 

· Changes in mobility and independence (e.g. transitioning to using powerchairs)

· You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK 

· Develop resources, guidance, and workshops to support families through transitions 

3. Wellbeing Tracking and Outcome Measurement 

· Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security) 

· Collaborate with families to co-create action plans and track progress 

· Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call. 

4. Community Engagement and Event Delivery 

· Organise and deliver regional meetups (minimum one per quarter) 

· Facilitate support groups (virtual and in-person) for parents, young people, and extended family 

· Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability) 

5. Stakeholder Collaboration 

· Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities 

· Represent Action Duchenne in Scotland and build relationships with local networks 

6. Administration and Reporting 

· Maintain accurate records of all interactions and support provided 

· Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact 

· Support development of CRM processes and service delivery improvements 

7. Key Performance Indicators (KPIs): 

· New contact acknowledgement email: within 3 working days 

· New contact follow-up call: within 7–10 working days 

· Families contacted per week: 12–15 hours of direct contact 

· Regional meetups: 1 per quarter 

· Support groups delivered: 9–12 per year 

· CRM data entry: within 24 hours of interaction 

· Family outcomes tracked: via wellbeing questionnaire and action plan 

· Transition support delivered: tracked through engagement, resources, and feedback 

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.

Please find below the job specification, including required skills and qualifications.

Mind in Croydon is seeking a compassionate, proactive and community-focused Social Networking Caseworker to support adults experiencing severe and enduring mental health challenges to build confidence, strengthen social networks and engage in meaningful community activities.

This is a person-centred, recovery-focused role working with a caseload of up to 35 individuals. You will support people to identify their goals, access mainstream opportunities such as education, physical activity, cultural groups and volunteering, and gradually reduce reliance on statutory services where appropriate.

The role combines direct one-to-one support, partnership working with mental health professionals and community organisations, and the development of group activities at Fairfield House, Croydon. You will play a key role in enabling people to rebuild independence, confidence and community connections.

This post requires flexibility to meet the needs of the service, which may include occasional weekend work, as part of the rota. Time off in lieu (TOIL) will be provided where additional hours are worked, and there is no routine expectation of frequent out-of-hours working.

If you are motivated by social inclusion, empowerment and practical recovery support, we would welcome your application.

Hours 36 hours a week, full time, worked across a rota covering Saturdays

Reports to: Social Networking Manager

Based at: Mind in Croydon Fairfield House 10 Altyre Road, East Croydon, flexible working with regular presence across our premises and community sites across the London Borough of Croydon

This is an exciting and engaging job opportunity to join elop’s dedicated and enthusiastic team in a central coordination and development role within elop’s youth and community services. You’ll have an active role providing LGBTQ+ affirmative support for LGBTQ+ children and young people. 

Working alongside the senior leadership team you will have a key role in identifying and actively contributing to and supporting the attainment of strategic objectives, sustainability, future service development, service standards and delivery strategy of elop’s youth and community services.  This will include overseeing and ensuring efficient, effective, and smooth operations; maintaining accountable, professional, safe, and well administered services; service promotion, monitoring and evaluation; maintaining and developing new cross-sector networks, partnerships and collaborative relationships; ensuring services continue to meet existing and emerging needs and positively impact and make a genuine difference to those using them. 

Our youth service includes age restricted youth groups, 1:1 mentoring, some school-based delivery with occasional training workshops; and our community services include delivery of an LGBTQ+ community forum, community events, social groups, and volunteering programmes.

Working both in-person office based, with some remote home-based working (particularly required whilst awaiting completion of building works and relocation to new premises) you will be required to work one late evening a week and occasional other evenings and weekends when required.

Full time: 37 hours per week

Salary: £34,000 inclusive London Weighting

This role is part funded by the Mercers Charitable Foundation and initially funded to 31 March 2028.

Closing deadline for submission of application: 10.00am Monday 1 June 2026

Interviews will take place Wednesday 17 June 2026 between 9.00am – 3.00pm

Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. We offer a variety of services with the goal of helping older people to #AgeWellinWandsworth. Our charity is consistently growing, so we are creating this new role to support our CEO with social media, marketing and organising events. The role will suit someone who is calm, mature, professional, organised and creative and will be comfortable working directly with a creative and curious CEO committed to transforming the charity’s online presence.

Lloyds Bank Foundation 

Head of Programme Design and Organisational Development 

Starting Salary: £66,438 (if London-based); £61,872 (if not London-based) 

Contract: Full-time, permanent contract (we are open to conversations about flexibility - so please ask) 

Location: Remote role - can be based anywhere in England or Wales with an expectation of frequent travel across England and Wales 

About Lloyds Bank Foundation 

Lloyds Bank Foundation for England and Wales is an independent charitable foundation, backed by Lloyds Banking Group and the people within it. We want everyone to be in a good place - personally, in a home that’s a good place to live, and in a community that’s a good place to belong. 

We play our role by connecting and catalysing community-led change, providing the money, time, tools and connections that build organisations’ capacity and capability, to make people’s lives better and their communities stronger. 

We back people and communities across England and Wales, to make that happen, because when you back brilliant people, brilliant things happen. Our communities are full of ambitious, energetic and determined people stepping up to make their neighbours’ lives better and their communities grow stronger. Day in, day out. 

About the Role 

This is a leadership opportunity to shape how the Foundation designs, delivers and strengthens its programmes across England and Wales. 

As Head of Programme Design and Organisational Development, you will lead the Foundation’s approach to programme design, organisational development and volunteering, ensuring everything we do is high quality, evidence-informed and grounded in lived experience. 

You will set the standards, frameworks and tools that underpin programme design across the organisation, working closely with Programme Leads to design new programmes and strengthen existing ones. You will also lead our organisational development offer, ensuring charities and partners are supported to become stronger, more resilient and better connected. 

Alongside this, you will shape how volunteering contributes to our work, embedding it across programmes and ensuring it supports both community capacity and connection. 

You will work across teams and directorates to ensure programme design, organisational development and volunteering are fully aligned and working together to deliver meaningful community-led change. 

About You 

We’re looking for an experienced and credible leader with a strong background in programme or service design, ideally in complex or multi-partner environments. 

You will bring a deep understanding of how organisational development builds capacity and resilience, alongside experience of using evidence and insight to improve programmes and outcomes. 

You will be confident developing frameworks, standards and approaches that ensure quality and consistency, while also enabling innovation and learning. 

You will be a collaborative and relational leader, with strong partnership skills and the ability to work across internal teams and external organisations. A commitment to diversity, equity, inclusion and belonging is essential. 

How to Apply 

Please click ‘Apply’ to be redirected to our website, where you can download the Candidate Information Pack and find details of how to apply. 

For an informal conversation about the role and application process, please contact our recruitment partner, Atkinson HR via the information in the candidate pack.

Our Commitment to Diversity, Equity and Inclusion 

We hold Disability Confident Employer status (Level 2) and are working towards full status by 2027. This means that if you're a disabled applicant and your CV and application answers clearly demonstrate that you meet the essential criteria for the role, we will invite you to interview. 

More broadly, we are committed to building a diverse team that reflects the communities and people we work with. We believe that diversity of background, experience and perspective makes us stronger and helps us make better decisions. We actively welcome applications from people who are under-represented in the charity sector, including people from Black, Asian and minoritised ethnic communities, disabled people, and those with experience of the issues our funded charities work to address. 

Key Dates 

Closing Date: Thursday 28th May 2026 

Optional Q&A Session: Wednesday 6th May 2026 at 09:00-10:00 

First Interview: Tuesday 9th June 2026 

Second Interview: Thursday 18th June 2026 

About This Job

Are you passionate about Agile delivery, team facilitation, and helping digital products reach their full potential? As an Agile Delivery & Scrum Manager within Cadet Digital Services, you will play a crucial role in ensuring that our digital platforms, including the Westminster MIS and its supporting applications, are delivered efficiently, collaboratively, and with a strong focus on user needs.

Working closely with the Product Owner, developers, QA engineers, and our Solutions Architect, you will lead Agile ceremonies, help maintain a healthy delivery rhythm, and support the refinement and organisation of work across multiple streams. You will play a key part in turning strategic intent into clear, actionable delivery plans, and will work autonomously to keep delivery flowing smoothly.

If you enjoy creating structure, coaching teams, solving delivery challenges, and helping technical and non technical colleagues work effectively together, this role offers the opportunity to directly shape how digital services support cadets and volunteers across the UK.

Essential Skills/Experience

· Experience working as a Scrum Master, Agile Delivery Manager, Agile Project/Delivery Coordinator, Business Analyst, or similar role within a digital or technology environment.

· Strong facilitation skills and confidence leading Agile ceremonies.

· Experience translating requirements into user stories and delivery ready artefacts.

· Experience collaborating with multidisciplinary teams (developers, testers, designers, product roles).

· Good understanding of Agile delivery practices (Scrum, Kanban) and practical application in real teams.

· Strong communication skills with the ability to work across technical and non technical groups.

· Ability to manage competing priorities, track risks, remove impediments, and keep work moving.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our Aldershot office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a CV and Cover letter that details how you meet the requirements of the job description by 2359hrs by Sunday 24th May 2026.

Interviews will be held virtually during the week commencing Monday 4th June 2026.

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.

Interview Process

Stage 1: Application questions
Stage 2: Assessment
Stage 3: Interview

This senior position offers a unique opportunity to shape a vibrant global programme and engage a diverse membership community of conservators, conservation scientists and cultural heritage professionals, spanning over 70 countries.

At IIC we believe conservation is of great value, by looking after our cultural heritage and our own and others’ cultural identity we are helping to improve the richness and quality of life for everyone.

Working closely with the Executive Director, Council, Committees, and the IIC Team, you’ll lead innovative programmes that reflect the evolving needs of the conservation sector. Aligned with our Strategy 2030 vision, you will also drive initiatives to expand and diversify membership, enhancing value for individuals and institutions/universities worldwide.

As Head of Progammes and Membership you'll contribute to organisational leadership, nurture relationships with Fellows, members, IIC Regional Groups and affiliated associations, and build partnerships with cultural and academic institutions. 

We’re looking for a strategic, experienced professional ideally with a background in cultural or heritage programmes, strong communication skills, and a passion for collaboration. If you’re ready to make a global impact within a friendly team, we’d love to hear from you. 

Role Details

Job Title: Head of Programmes and Membership

Reporting to: Executive Director

Location: Hybrid/ Flexible/ IIC Office based. We are currently looking to relocate offices within central London. We are flexible on approach within a hybrid model. This can be discussed at interview.

Starting Salary: £47,500

Hours of Work: 40 hours a week with 1 hour lunch break (paid).

Contract: Full-time and Permanent. Requests for flexible working hours will be considered, including requests to work 80% FTE.

Annual Leave and Benefits: Annual leave is 25 days plus standard bank holidays with discretionary paid leave between Christmas and New Year (pro rata for part time staff). Flexible, remote and hybrid working. Cultural entitlement of upto £150 per annum to spend on arts/ cultural events & activities. Pension scheme enrollment. Personal learning time and training opportunities.

Key Tasks and Responsibilities

Leadership, Membership and Regional Engagement

• Develop and deliver a cohesive programme and membership strategy aligned with IIC’s Strategy 2030, purpose and strategic objectives
• Contribute to organisational leadership, planning, and decision-making as part of the senior management team
• Deputise for the Executive Director when required, representing the organisation internally and externally
• Act as the primary point of contact for IIC’s Regional Groups and network of Affiliated Professional Associations, fostering strong, collaborative relationships
• Support and connect Regional Groups / Affiliated Professional Associations to IIC’s central programmes and strategic priorities
• Encourage knowledge exchange and shared learning across regions, and nurture strategic relationships with cultural institutions, academic bodies, and sector organisations globally
• Contribute to sustainable income generation and identify opportunities for growth, including grants, innovation, and partnerships across programmes and membership.

Programmes

• Lead the development and delivery of IIC Learning, an integrated digital learning and events space with inter alia, online symposia, webinars, courses, workshops and hybrid bi-annual conferences.
• Oversee programme planning cycles linked to IIC’s special interest themes and communities ensuring high-quality, relevant, and accessible content.
• Build and maintain relationships with experts, speakers, partners, and contributors across the global conservation community.
• Ensure programmes support knowledge exchange, professional development, and sector leadership.
• Monitor and evaluate programme impact and performance, using insights to inform future activities.

Communications 

• Work closely with the IIC team and communications colleagues to promote programmes and membership globally
• Help strengthen IIC’s profile as a leading international voice in conservation
• Ensure consistent and compelling messaging across all programme and membership activity

This role with IIC is for you if:

• you work collaboratively and effectively with others and can inspire support through your enthusiasm
• you thrive developing innovative programmes, initiatives and campaigns
• you are comfortable and familiar with digital engagement platforms, learning environments and delivering online or hybrid programmes and events.
• you're a natural solution-finder and problem-solver
• you're values based and results-driven with a proven track record of achieving goals or similar objectives, through either direct or transferrable experience
• you are looking to take that next step in your career and/or are looking to ground your experience within an international organisation that is uniquely positioned within the conservation field.
• you are committed to sustainability, inclusivity, diversity, and person-centred approaches
• you want to make a difference in an increasingly volatile world and are genuinely passionate about people and preserving cultural heritage.

How to Apply

Click the CharityJob Apply button below.  You will need to provide a CV and covering letter (no more that 2 x A4 pages maximum) by 21 May 2026 including the following information:

• Your interest in this position and working for us
• Your knowledge, skills and experience
• Your interests, qualities and values

We will happily accept a recorded statement (video or audio) in place of a covering letter.

Right to work in the UK

Applicants must already have the legal right to live and work in the United Kingdom at the time of application. IIC is unable to provide visa sponsorship for this role.

Key Dates

• Deadline for applications: 12 noon, Thursday 21 May 2026.
• In Person interviews at 3 Birdcage Walk, London, UK: 9 / 10 June 2026

If you have any questions or would like to request information in an alternative format, please get in touch. If you would like to arrange for an informal conversation with the Executive Director, prior to making an application, this can also be arranged by getting in touch via IIC Office.