A fantastic opportunity has arisen for a full time Head of Volunteer Experience to join the Volunteer Operations Directorate at SSAFA, the Armed Forces charity.

SSAFA, the Armed Forces charity, supports the person behind the uniform; any time they need us, in any way they need us, for as long as they need us. Every year, SSAFA helps more than 73,000 people from the Forces family to get back on their feet; those currently serving, reserves, veterans and their families. Support is there for people at any stage in their military career; from the youngest recruit to the oldest veteran – no one’s service is ever forgotten. We give hope, help and personal support for as long as it takes to get that person’s life back to where they want it to be.

About the role

The Head of Volunteer Experience will lead the Volunteer Experience Team, overseeing the development of volunteering good practice; setting the framework to ensure SSAFA recruit, induct, manage and celebrate volunteers and volunteering across our organisation. 

About the team

The Volunteer Experience Team provides good practice volunteering advice and assistance to internal staff, existing volunteers, and prospective applicants.

About you

To carry out this role successfully you will have:

• An unwavering belief in the benefits of volunteering; for our organisation, volunteers, beneficiaries and the communities we operate within.  
• A track record of establishing and maintaining an effective programme of volunteer recruitment, induction, management and celebration.  
• Experience of setting volunteering quality frameworks and implementation.
• Examples of working in a geographically dispersed Charity, engaging and collaborating with volunteers and colleagues.
• Clear understanding of legislation and regulation relating to volunteering and volunteers.
• A positive ‘can do’ attitude, demonstrating SSAFA’s values of understanding, fairness, commitment and courage.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Interviews: Tuesday 19 November 2019.  The interview will consist of a presentation and formal interview.

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

If you wish to apply for any of our vacancies you will be asked to answer some screening questions before completing an application form and uploading your CV.  Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission.  Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement on our website.

Teaching Co-ordinator - AEB
Bristol

Are you a teaching professional with an in-depth understanding of adult learning? Could you thrive supporting talented tutors to deliver outstanding courses? If so, this is the role for you.

About Us

ACH (Ashley Community Housing) is a social enterprise that provides a range of integration and support services for refugees. During the past ten years, we’ve grown from a small-scale housing organisation to a leading provider of integration, employment and housing services for refugees and newly arrived communities in the UK.

Through our training subsidiary, Himilo Training, we are successfully expanding our services to deliver training, development and employment opportunities to the broader communities in which we operate.

We are currently looking for a Teaching Co-ordinator to support and oversee a range of adult learning courses from engagement with learners to management of Tutors.

The Rewards

- Salary of up to £25,000 DOE
- Laptop
- 20 days’ holiday plus Bank Holidays
- Free parking
- Paid company sick leave
- Company pension (after probation period)
- Claimable expenses for any work-related travel

This pivotal role will see you overseeing the delivery of adult learning solutions that will help to educate and facilitate better careers for the people we help.

You’ll be the vital component that links the courses, Tutors and learners, making sure everything fits together and runs smoothly.

So, if you are looking for a chance to further your management skills, get more involved in training and advance your career, this is the perfect role for you.

Your Role

As a Teaching Co-ordinator, you will manage the end-to-end learning process for people on AEB courses which will primarily be based at City of Bristol College. This is a one year contract with the possibility of becoming a permanent role for the right person.

Initially working to attract and engage potential learners, you will discover their needs and suggest courses that will help them. You will ensure course content is suitable and meets needs and manage a team of Tutors and admin support staff in the set-up and delivery of the courses.

Creating an inspiring environment for your team with open communication, clear goals and deadlines, your role will also include:

- Delegating tasks to Tutors and overseeing their day-to-day operation
- Covering the work of Tutors during periods of absence
- Monitoring performance to ensure KPI achievement
- Responding to team members’ feedback and motivating them to do well
- Recognising high performing team members and rewarding accomplishments
- Ensuring leaner assessment plans are in place for City of Bristol College
- Monitoring learner surveys and reporting the results

About You

To be considered as a Teaching Co-ordinator, you will need:

- To be suitably experienced and appropriately qualified and/or competent to deliver, design and/or assess courses
- An understanding of teaching, managing students and supervision
- Experience of carrying out observations of staff to ensure that the quality of delivery to learners meets the company’s rigorous standards
- Experience of managing tutors’ performance and covering for them
- Experience of working with trainers and awarding bodies to maintain relevant accreditation status

The successful candidate will need to satisfy the requirements of a DBS check prior to commencing their role.

Other organisations may call this role Learning Co-ordinator, Course Co-ordinator, Course Manager, Learning Project Manager, Training Co-ordinator, Course Leader, Learning Team Leader, or Adult Education Manager.

Webrecruit, ACH (Ashley Community Housing) and Himilo Training are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you could impact our learning solutions as a Teaching Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Sightsavers is seeking a proactive and enthusiastic Resilience Coordinator to join our expanding Resilience team. This is a new and varied role which will be responsible for supporting our programmes to ensure our representatives and partners operate in a safe environment, abide by the “do no harm” principle and work to our clear safeguarding standards. This position is responsible for supporting a range projects while liaising with colleagues across the global organisation.

Salary: £23,000 – £26,000 per annum

The role will involve:

• Monitoring security issues in the areas we work and providing information to support team members and country offices
• Liaising with our network of safeguarding and security focal points to provide support while overseeing compliance with global policies
• Ensuring the relevant country and organisation security documentation is updated and accessible to those who need it
• Coordinating security and safeguarding training for staff, maintaining internal training databases and updating materials
• Conducting research on specific security and safeguarding topics

About you:

We’re looking for someone who has:

• An interest in and understanding of security risk management, geopolitical topics and safeguarding issues
• Strong organisational and administrative skills, as well as someone who can prioritise work with attention to detail
• Great written and verbal communication skills
• An interest in developing new skills and experience

It would be advantageous, but not essential, if the candidate had experience of security analysis; knowledge of French or Portuguese; and previous experience of working in the humanitarian or development sector. We are confident that we can support the right individual, whatever their experience, to excel in this role and learn everything that they need to know on the job.

We anticipate that interviews will take place at our offices in Haywards Heath w/c 9 December 2019.

Reporting to the Head of People and Values this role will coordinate the work of the Diversity Forum which Social Investment Business hosts.

The role will play an important part in building on the foundations and achievements of the Forum to date to enable it to progress further. It will also help maintain and expand on a Champions Network of committed organisations who have signed up to the Diversity Manifesto, a manifesto which aims to improve equality, diversity and inclusion within the Social Investment sector. 

We are looking for someone who is a self-starter and who has a keen interest in raising awareness of equality, diversity and inclusion.

Key responsibilities

1. The administration and organisation of all Forum and Diversity Champion’s Network meetings.

2. To establish and run communications, including updating the website, social media etc.

3. To support the Forum Steering Group to pursue pledges and commitment to the Diversity Manifesto from other organisations.

4. To collaborate with other diversity projects in the social sector, especially those funded by the Connect Fund

5. To ensure that knowledge on equality, diversity and inclusion developments is up-to-date.

6. To work with the Forum Steering Group in order to develop new projects, for example training, research etc.

7. To be a part of an internal Diversity and Inclusion working group at SIB and to support the People & Values team in recording, monitoring and reporting equality, diversity and inclusion statistics and information.

8. To work within the organisation's processes and procedures required to contribute to the effectiveness of the quality management system.

9. In agreement with line manager to undertake other tasks that support the Diversity Forum and Social Investment Business’ objectives as required.

Core competencies

· Excellent communication and interpersonal skills, with the ability to communicate effectively with a wide range of internal and external stakeholders.

· Excellent organisational, planning, time management skills; ability to self- manage, work under pressure, be action-focused and work to tight deadlines.

· Personal commitment to equality, diversity and inclusion

· Ability to maintain up-to-date clear files and records.

· Ability to produce accurate concise meeting notes and actions.

· Strong attention to detail, ensuring high quality outputs.

Desirable competencies

The following skills are desirable but not a requirement for this role and therefore will not impact on interview process.

· Understanding of the social investment sector.

· Experience of using information gathered to improve internal processes and systems.

For further information on Social Investment Business and the Diversity Forum please see the attached Role Profile.

How to apply

Please send a supporting statement and CV outlining your own skills, experience and qualities and matching them to our key responsibilities, core competencies and values.

Your application should also include a completed equality and diversity monitoring form which can be downloaded from the website.

The talent we are looking for does not discriminate, so neither do we: we believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or socio-economic background.

Closing date: 25 October 2019

Plan International UK is a global children’s charity. We work to give every child the same chance in life.

Our primary proposition is Child Sponsorship, where we deliver an engaging one to one relationship to over 80,000 child sponsors. Our Individual Giving Unit recruits, retains and develops the support of individuals and households in the UK and is responsible for generating income from individuals through fulfilment of the sponsorship journey. We are recruiting a Supporter Engagement Coordinator to deliver an exceptional experience to current and potential supporters.

You will help with all enquiries, reassuring concerns and resolving complaints and help make supporters feel valued and a key part of our work. This will be through direct communication via a variety of channels including inbound and outbound calls, post, email, social media and face to face.

You will need to have proven experience of working in a busy customer/supporter care role in a similar environment and be able to demonstrate outstanding customer service skills.  With excellent organisational skills, you’ll be able to prioritise your workload and work well under pressure. Above all, you will be able to communicate with tact, diplomacy and confidence to all supporters to ensure they receive the highest quality experience.

The deadline for applications is 9:00am on Monday 4 November 2019

Interviews will take place on Monday 11 November 2019

Due to the nature of our work with children, we follow rigorous child protection policies and procedures in our recruitment process. As a result, some of our roles are subject to an Enhanced Disclosure by the Disclosure and Barring Service. A criminal record will not necessarily bar you from joining us as an employee or volunteer; this will depend on the circumstances of any offences.

About us

The Diocese of Portsmouth comprises 90 parishes across Hampshire, Dorset, Berkshire (except Slough), South Oxfordshire, the Isle of Wight and the Channel Islands. Formed 19th May 1882 by the division of the Diocese of Southwark, the Diocese of Portsmouth has a presence in every community and can offer ministry and mission to all who come to us, working towards the Bishop’s vision of Bringing people closer to Jesus Christ through his church.

Overview of the role

The Roman Catholic Diocese of Portsmouth is committed to safeguarding children and vulnerable people.

We are looking for a skilled and experienced professional who is committed to the Safeguarding of vulnerable people and who will lead the Safeguarding function for the Diocese.

As Safeguarding Co-ordinator, you will be working in a senior role leading the ongoing development of safeguarding across the Diocese demonstrating strong, inspiring leadership skills that also sympathetic to the values and teaching of the Catholic Church.

To be successful in this role, you will have comprehensive knowledge of safeguarding legislation, policy procedure and best practice guidance. You will come from a background of either Social Work, Police, probation or Health with specific experience in safeguarding at a senior level.

The post holder will lead the delivery of case support, supervision and the provision of expert advice to the Bishop, Chief Operating Officer, Trustees and Clergy and take appropriate action in response to safeguarding issues that arise.

You will report routinely to the Safeguarding commission which oversees the safeguarding function for the Diocese in order to provide effective assurance to the Trustees that safeguarding arrangements are appropriate and continuously evaluated and developed.

The successful applicant will be highly motivated, energetic and enthusiastic individual who has proven leadership skills and in-depth experience in the field of Safeguarding children and vulnerable adults and can demonstrate:

• operational and management experience in the complex world of safeguarding
• an ability to challenge, build and manage strong and effective relationships
• collaborative working at a strategic level including with external agencies
• resilience within a fast moving, complex environment
• commitment to improving services and developing a learning culture

If you would like a confidential discussion about the role please contact:

Heather Hauschild - Chief Operating Officer

Please apply by sending in your CV and a covering letter explaining the reasons for your application and how you meet the person specification. No more than 2 sides of A4 in Arial 11 point.

Closing date for applications: Friday 1st November 2019 at 17:00pm.

Interviews: Monday 18th November 2019

Notes to candidates

1. Interviews: all shortlisted candidates will be invited to attend a face-to-face interview.
2. Unsuccessful applications: if you have not been contacted within 3 weeks of your application, we regret that you will not have been offered an interview on this occasion.
3. Criminal records: due to the requirements of certain roles, a Disclosure and Barring System (DBS) disclosure must be obtained by the organisation. Please be aware that anyone who is included in the Independent Safeguarding Authority (ISA) barred lists will commit an offence if they engage, or seek or offer to engage, in a regulated activity from which they are barred.
4. General: this post will be subject to review under the relevant Diocesan Terms and Conditions of Service.

5. New employees to the Diocese will be subject to a probationary period of six months.

• Organisation: Institute for Strategic Dialogue
• Reporting to: Senior Manager
• Location: Central London
• Type of Contract: Fixed-term contract to February 2022 with possibility of extension
• Start Date: ASAP
• Salary Bracket: £28,000-£35,000 depending on experience

About ISD

ISD is a global counter-extremism organisation dedicated to powering solutions to hate and extremism. ISD has established itself as one of the leading global authorities on extremism and security. Combining research and analysis with government advisory work and programme delivery, ISD has been at the forefront of forging real-world, evidence-based responses to the challenges of integration, extremism and terrorism.

As a global non-profit organisation with teams in London, Beirut, Toronto and Washington D.C., ISD enjoys strategic partnerships with the world’s leading technology companies and supports more than a dozen prominent governments and institutions in stemming the rise of violent extremism and hate speech.

ISD is looking for an exceptional individual to work on our Young Cities programme as Project Coordinator based in London with responsibilities for covering West Africa.

Young Cities is a joint effort by two of ISD’s longest-running programmes, the Strong Cities Network (SCN) and the Youth Civil Activism Network (YouthCAN), and works in partnership with both young people and local government to enhance and support youth-led solutions to community challenges such as hate, polarisation, extremism and violence. Young people have the insights, ability and creativity to affect change on deeply entrenched community challenges. Young Cities supports and amplifies these efforts through local research, capacity-building, seed funding and direct support, giving young people the skills and freedom to develop programming that responds to the needs of their communities.

Simultaneously, Young Cities works with local government to support city-level youth collaboration and to develop more effective policy that champions youth as key partners in resilience building efforts. By working simultaneously with both groups – youth and local government – Young Cities fosters a shared understanding of local youth issues, facilitates new opportunities for cooperation, and ultimately enhances both groups’ capacity to tackle community-level challenges of hate and polarisation.

Role Purpose

The Coordinator will work as part of the Young Cities team to deliver project activities with both local government stakeholders and youth, including delivery of capacity building workshops and supporting the delivery of locally-led community based initiatives, with a specific focus on project delivery in Senegal (French-speaking essential).

Responsibilities

1. Ensure successful delivery of Young Cities project activities in Dakar, Senegal

• Organise and support delivery of in-country workshops
• Support delivery of youth-led activities together with a local coordinator – regular direct communication with youth groups as required
• Coordinate delivery of small grants with municipalities
• Stakeholder management (including local civil society organisations, youth groups, municipal stakeholders)
• Conduct desk-based research as required

2. Support SCN practitioner training and engagement in other Young Cities locations

• Support outreach and stakeholder management with local government stakeholders (both face-to-face and via email/phone correspondence)
• Drafting of training materials and presentations
• Support delivery of capacity building workshops
• Coordinate delivery of small grants in other Young Cities locations as required

3. M&E data collection and reporting:

• Use of monitoring and evaluation tools and techniques to support local government and youth-led initiatives in Senegal, Kenya, Lebanon and the Balkans
• Coordinate M&E data collection in line with project results framework and ensure up-to-date data entry
• Drive forward internal lessons learned process with the Young Cities team

4. Grant management

• Support donor reporting
• Tracking budget expenditure

What success looks like

• A minimum of 3 locally-owned initiatives launched per year in Senegal
• Trusting and productive working relationships developed with local stakeholders in Senegal
• Up-do-date M&E data collection and budget tracking for activities in Senegal
• Support to M&E functions in Lebanon, Kenya and the Balkans
• Positive 360 feedback from team colleagues

Person Specification:

Essential

• Educated to degree level or equivalent relevant work experience (such as conflict studies, peace-building, international development)
• 2-3 years’ experience in developing, managing, and delivering community-based peace-building projects
• Previous experience working with municipalities and/or government stakeholders
• Previous experience working with local counterparts, and coordinating the work of partners and coordinators in West Africa, East Africa or North Africa
• Knowledge of monitoring and evaluation tools and techniques
• Previous experience supporting or leading M&E data collection, and development of M&E functions
• Clear, fluent and concise oral and written communication skills
• Highly organized with the ability to be flexible, multi-task and respond proactively in a fast-paced environment
• Ability to deliver targeted capacity building workshops, on a range of subjects
• Intercultural and interpersonal awareness
• Ability to work well independently and in a team
• Willingness to travel internationally
• Working proficiency in French (writing, speaking and reading)

Desirable

• Masters degree from reputable university Masters degree from reputable university
• Previous experience with youth-led peace-building work and/or general youth engagement projects and passion for working with youth
• Experience with leading and designing capacity building activities, such as workshops, exchanges and trainings on subjects such as communication campaigns, on-the-ground initiatives, and M&E functions
• Previous experience working with municipalities, coordinating and organising meetings, roundtables, and other engagements with local officials
• Skilled writer for public audience; online and offline research skills
• Ability to facilitate dialogue between partners from a range of contexts, and youth with a range of competencies
• Experience working with local stakeholders in Senegal highly desirable
• Ability to develop context-driven models for collecting data, and the ability to capacity building local actors, e.g. youth and municipal officials, delivering local initiatives
• Fluency in Arabic or Swahili highly desirable. Previous work experience and/or living in West Africa and/or East Africa or Middle East

Application Process

If you would like to apply for this position, please read the full JD (available on this page) and send a one-page cover letter and up-to-date CV (no more than 2 pages) by 4th November 2019. 

Please note that only short-listed candidates will be contacted and applications without a covering letter will not be considered. All applicants who are invited to interview will be asked to produce evidence of their right to work in the UK.

Interviews will be held on 8th November 2019.

• £10,239 for 15 hours per week (based on FTE of £25,598 for 37.5 hours)
• Fixed term contract for 14 months
• Based in London Borough of Lewisham

Bromley, Lewisham & Greenwich Mind is a highly regarded, innovative local Charity working alongside people with mental health problems and dementia to improve their quality of life. With an annual turnover of more than £3m, over 150 staff and 200 volunteers, we are one of the largest charities in the Mind network.

We are thrilled to be starting up a new project which will focus purely on the provision of mental health services for the BAMER communities in Lewisham.

The Lewisham BAMER Peer Support Project has the following aims:

• engage with individuals who do not access secondary services
• empower individuals to accept and face their mental health problems
• build resilience, confidence and trust in the BAMER communities that we work with
• reduce stigma around mental health in BAMER communities in Lewisham

We are looking for a Project Coordinator to lead the delivery of this service. You should have experience of coordinating and facilitating groups, and of working with people with mental health issues. An interest in the mental health of the BAMER community would also be advantageous.

You will be developing, organising and facilitating a series of workshops, supported by peer support volunteers from all backgrounds, for people from Black, Asian, Minority Ethnic and Refugee communities with mental health problems in the London Borough of Lewisham.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check

Staff benefits include a matched contribution pension scheme, 25 days' holiday (pro-rata, rising with service), quality supervision and training opportunities. See our website for more reasons to work for Bromley, Lewisham & Greenwich Mind.

Closing date: 9:00am on Monday 28th October 2019

Likely Interview date: Tuesday 12th November 2019

PREVIOUS APPLICANTS NEED NOT APPLY

Age UK Redbridge, Barking and Havering are recruiting for:

Activities Coordinator Support Worker
Salary:  £19,889 per annum pro rata
Hours: 18 hours per week
Closing date: Monday 4th November 2019
Proposed interview date: Tuesday 12th November 2019

We are recruiting for an Activities Coordinator Support Worker to assist in the development of our Di’s Diamonds Service facilitating social, cultural and leisure activities for older people. The service is currently well established in Havering and we are looking to expand the service into Redbridge and Barking & Dagenham. The post holder will support reducing social isolation through developing activities and events, including volunteering opportunities and promoting these to older people.

The post holder will assist the Coordinators to liaise with professionals from statutory and voluntary sector within the three Boroughs to promote the service and develop opportunities for joint activities.

You will ensure members receive information about forthcoming activities and events, including the monthly calendar, using a variety of media to contact them.

You will register members, obtaining contact details and other essential information and ensuring the information is recorded on our database.

The post holder will have an understanding of the needs of older people including those who are particularly isolated and vulnerable. Excellent communication skills, with the ability to communicate effectively and creatively, both verbally and in writing are required as well as an interest and commitment to supporting older people’s wellbeing, improved quality of life and resilience. Good computer skills and accurate record keeping are also required.

To apply: Please check our website for further details and a full application pack.

Completed application forms and Equal Opportunities Forms should be returned to admin email or post to Gabby O’Neill Recruitment, Age UK Redbridge, Barking and Havering, 4th Floor, 103 Cranbrook Road, Ilford, Essex, IG1 4PU.

Based in central Reading

Fixed Term Contract to cover maternity leave

£22,000 - £25,000 per annum depending on skills and experience

7% employer pension contribution, 25 days’ annual leave plus bank holidays

We are a registered charity for the homeless that helps some of Reading’s most vulnerable and disadvantaged people to turn their lives around and fulfill their potential.  Launchpad offers accommodation-based support and works with our tenants on a range of support needs including advice and advocacy, life skills, budgeting, mental health, drug / alcohol addiction as well as support around education, training and employment.

This is an exciting opportunity to provide an effective, proactive and efficient assessment and administration service to the Supported Housing team.  

The ideal candidate will have experience in assessing risk and support needs as well as have excellent communication and written skills. You will work closely with other service providers and statutory partners and will have demonstrated this in previous roles. An understanding of Key Performance Indicators will be an advantage.

Educated to GCSE level or equivalent including Maths and English to grade C or above.

Closing date for applications is 12 noon on 1 November 2019.  Interviews will be held on 14 November 2019.

What does Doorstep Library do?

Do you remember a character from a childhood book as fondly as an old friend?

If you do, you’ll know the magic of being able to slip into another world as and when you need to, or how books can make your world a bigger, brighter place.

For bookworms especially, it’s hard to believe that anyone could see reading as anything other than empowering, or even just a pleasure. For the third of children from disadvantaged areas who leave primary school without being able to read well, often it’s nothing but a chore.

That’s why our Home Reading Volunteers like to turn up on the doorstep, with backpacks of books, two little stools, and a pair of volunteers who know that words take you places

What do Home Reading Volunteers do?

Our volunteers bring the magic of reading directly into the homes of families living in disadvantaged estates every week in Hammersmith and Fulham, Westminster and Lambeth.

Armed with a backpack full of books and two little stools, Doorstep Library volunteers visit the same 5 families every week to share their love of reading with primary school aged children. Doorstep Library volunteers don’t just read stories though. They do the silly voices, hand pick the books, and give special recommendations. By making it fun first, we inspire children to experience the joy of stories and books, and transform them into budding readers.

By really getting to know the families, week after week, we empower parents to get stuck into the sessions too and encourage them to get involved in their children’s education. Sometimes though, we’re just there to give that bit of extra support, whether we’re signposting information about a family activity, lending an ear, or even just being a friendly face. Then, before we go, we leave behind a selection of books for each child to borrow for the week.

Where do we do it?

We work in on disadvantaged estates because poor reading skills are inextricably linked to economic disadvantage and reduced life possibilities. For various reasons, children from the poorest families are less likely to have books, less likely to read with their parents and less likely to read for pleasure. Not only are they more likely to fall behind in their studies as a result, they fall behind in their lives. We go to them because much of what support there is doesn’t reach its target and we leave our most vulnerable children behind.

About you

We’re looking for an enthusiastic, community-oriented self-starter, whole heartedly committed to tackling illiteracy and breaking down social barriers on the ground to run our projects in Hammersmith and Fulham. Being a Project Coordinator here at Doorstep Library is a high energy, multifaceted role. Working with our highly experienced Programme Manager, you’ll deliver three projects per week, coordinate a 50 strong volunteer team, and manage a part time Team Leader delivering another two projects, whilst building relationships with families from hugely diverse backgrounds during home reading visits. You’ll also provide additional support for families, develop creative, sensitive and accessible holiday activities and signposting programmes, and analyse the impact and outcomes of our work.

We started out with one project in Fulham and have expanded our reach to 14 projects across 3 boroughs, making visits to over 500 children a week at present.  We plan to continue expanding our reach, which makes it an exciting time to get involved.

Logistics:

• 35 hours per week.
• 6-9 hours per week based on projects across Hammersmith and Fulham.
• Projects run on Monday, Tuesday and Thursday from either 3.45pm-6.30pm or 4.30pm – 7pm, depending on location.
• The remaining hours are based in our Victoria office.

Key Responsibilities:

Working with the Programme Manager, Team Leader and alongside the Programmes Team, you will:

1. Lead two/three teams of ten volunteers on a weekly basis for two/three Doorstep Libraries in your designated borough, whilst overseeing the many details that make for the smooth running of a project, and conducting Home Reading Visits.
2. Manage the day-to-day work of the part time Team Leader who will be leading two teams of ten on a weekly basis for two Doorstep Libraries in your designated borough.
3. Support and regularly communicate with a team of up to fifty volunteers by promptly answering queries via text, email and phone calls, plus scheduling stand in volunteers for sessions. Ensuring volunteer satisfaction is essential for retention. We’re a volunteer led service and simply would not exist without them.
4. Assist the Programme Manager with the development of monitoring information for the individual Doorstep Libraries and lead on their collection.
5. Prepare for and facilitate end of term evaluation sessions with the Team Leader and volunteers.
6. Manage effective working relationships with staff where projects are based to ensure the smooth running of the service and support Team Leader to do so.
7. Be responsible for the recruitment procedures of all Home Reading Volunteers and ensure that full teams of ten are provided for each Doorstep Library. This will consist of shortlisting applications, interviewing, contacting references, processing DBS checks, writing and reviewing feedback for trialee volunteers.
8. Deliver our Volunteer Training Programme to new volunteers, alongside our Lead Trainer (involves occasional Saturday working.)
9. Complete probationary period reviews of volunteers including undertaking courtesy calls when volunteers have been successful, and rejecting volunteers at different stages of the process. 
10. Deliver a system of individual appraisals for volunteers on your projects.
11. Ensure volunteers adhere to our policies and procedures to ensure the smooth running of the projects and integrity of the organisation.
12. Oversee management of the stock of books on each project, including replenishment of stock, fulfilling requests and book rotations between projects.
13. Supported by the Marketing team and along with the rest of the Programmes team, ensure that Doorstep Library builds brand awareness locally and volunteer recruitment campaigns are effectively carried out for your borough. This could be through regular leaflet and poster sharing with local bookstores, or by creating fun, engaging digital content which tells the story of life “on the ground” for volunteers in your borough, to name a few examples.
14. Supported by the Marketing Assistant, attend local fairs/ community events as and when required to raise awareness about volunteering opportunities in your borough, and encourage your volunteer teams to join you to help spread the word.
15. Working with partners (children’s centres, primary schools, community organisations), assist in the development and updating of a signposting database for the organisation, and implement a termly signposting programme to further support our families.
16. Supervise direct support for priority families across the projects as required, including facilitating access to local community services and specialist organisations. To support the Team Leader/s in doing so.
17. Nurture effective, ongoing, referral pathways with local primary schools, children’s centres and family support services.
18. Participate in designated local network meetings of statutory services, schools and family support organisations as appropriate to promote and further the objectives of the organisation.

Essential skills:

• You are able to work until 7pm three evenings per week (please see above for exact days) and have the flexibility to attend out of hours’ community events, networking meetings and training sessions as required, with time off provided in lieu.
• You are able to obtain a clear DBS certification (provided).
• Whilst on project, you’re able to lead, motivate, and manage a team of ten volunteers with confidence, diplomacy and positivity, deliver friendly but firm instructions to the room, and think on your feet.
• You have exemplary time management skills in order to balance leading the team effectively and going out on home visits.
• You’re reliable, have a strong sense of responsibility and can lead on the many details that make for the smooth running of a project independently.
• You’re physically fit enough to lift boxes of books, carry a backpack, walk quickly between houses, go up and down flights of stairs, in and out of lifts, and, crucially, you’re prepared to go out and in all winds and weathers with gusto and enthusiasm.
• You’re unfazed by the prospect of knocking doors in estates to find new families, have the persistence and patience to build and sustain early stage relationships with those families and have the ability to motivate and support volunteers to carry out this essential part of the role.
• You’re at ease with children from 0-11 years old, whether that’s showing a 6 month old a board book or discussing Phillip Pullman with a discerning Year Six pupil. You advocate our child led approach and are flexible and adaptable to suit each family’s needs, on a week by week basis.
• You love children’s books and/or are a real bookworm yourself therefore know the importance of reading for pleasure on a personal level.
• You have a non-judgemental, sensitive, empathic approach to the barriers faced by the families we visit and have the ability to build their trust.

• A true people person, you’ll thrive on the opportunity to meet and build relationships with people from different cultures and every walk of life. That could mean an isolated Mum who’s just moved to London from Eritrea, a volunteer who’s sold a multimillion pound company and now has time to give back to their community, or a primary school teacher looking for a way to help a child 3 years behind with their reading level.
• You’re a model Home Reading Volunteer and the team can look to you for inspiration and support when, inevitably, they are faced with their own challenges throughout their volunteering experience.

• You have excellent all round communication skills, whether that’s actively listening to families during a busy home reading visit, sending high quality texts and emails to volunteers or having a difficult conversation with a prospective volunteer who isn’t meeting expectations during their trial period.
• In the office, you’re highly organised, comfortable managing your own workload and able to deal with multiple tasks and challenges at the same time, whilst effectively supervising team leaders independently running projects in your borough.
• You’re perceptive, and show sensitive insight when recruiting the right volunteers for projects.
• You’re a confident speaker who can talk passionately about our work to prospective volunteers, donors and other stakeholders.
• You’re a committed team player, have experience working in a busy, hands on small or medium organisation and have a willingness to share responsibility of the charity.
• You’re community-oriented and would really embrace the challenge of taking ownership of both your hub and of Doorstep Library’s reputation in and relationship with your borough.
• You’ll have a thirst for learning more about your borough, the communities we work in, the challenges they face and the services available to them, and are fascinated by London at large, the social challenges it faces and its myriad complexities.

• You’re excited by the prospect of tackling illiteracy hands on and empowering parents to get involved in their children’s education.
• You’re motivated by equal opportunity, everyone having the chance to fulfil their full potential, and the chance to contribute to multiple social issues, namely literacy, community and social cohesion, in a practical way with direct impact.  

• You’re able to adapt to the rapidly changing needs of a small charity and are passionate about developing, improving and sustaining Doorstep Library for the future.

Desirable skills:

• You have experience coordinating and running community based, grassroots project work and building relationships with beneficiaries over the long term.
• You have experience working with a range of people across the public, private and community sectors.
• You have experience recruiting, managing and training volunteers.
• You have a good understanding of the demographics and particular cultural and socioeconomic challenges faced by the borough you are applying for and/or London.
• You have specific knowledge of local services for low income children and families in the borough you are applying for and/or London.
• You have good writing skills, are confident in creating “on the ground” content for social media and understand the power of digital media to mobilise people.
• You’re confident at giving presentations to small groups.
• You’re a natural, authentic storyteller.

Salary - £25,000-£26,000 per annum dependant on experience (with in-work travel expenses reimbursed), plus 25 days holiday and 6% pension contribution.

This will be a 12-month contract initially, with the view to becoming permanent at a later date.

We will be interviewing as CV’s are received.

Reports to:

Director of Community Welfare & Development

Location:

Hounslow, TW5 0TE

Hours of Work:

Full-time, 35 hours per week

11.00am – 2.30pm (3.5 hours) & 5.00pm – 8.30pm (3.5 hours)

Salary guideline:

(Up to) £22,000.00 per annum (commensurate with experience)

Terms of Employment:

1-Years’ Fixed-Term Contract (with a 6-Month Probationary Period)

Application Process & Closing Date:

Send an up to date CV and a supporting Covering Letter addressing the competencies required for the post, by e-mail by no later than 30th October 2019

Approx. Interview & Role Commencement Date(s):

Interviews: W/C 4th November 2019

Start: ASAP thereafter

Note: 

• Strong Applicants may be contacted sooner, ahead of the closing date.
• Previous applicants CAN RE-APPLY

The Role:

Oversee the day to day management of The Muslim Hands Open Kitchen in Hounslow. Ensuring the effective running of the kitchen and the centre. The role will also ensure that all reporting (financial and non-financial) are adequately recorded and disseminated. The role will also be supported through our volunteer scheme and the role will involve managing and overseeing Muslim Hands Volunteers (MH-V’s).

Main Responsibilities:

Project Coordination

• Ensure the all management processes are followed, including but not restricted to MH Complaints Procedure, MH IT, MH Safeguarding, MH Project Reporting and MH Attendance and Timekeeping.
• Supervise the seating area and ensure that it is presentable and completely set-up during operating hours.
  • Tables, chairs, plates, cutlery and utensils are clean and available.
  • Assist limited ability project users are supported to gain access to and from the Open Kitchen.
  • Maintain professionalism and ensure a suitable sign-posting service is provided to help and assist project users that are identified as requiring additional needs for support.

• Manage the MH-V’s and ensure that the suitable duties are allocated and carried out in an effective manner.
• Ensure the safety of MH-V’s, Project Users and Catering Staff at all times.
• In coordination with centre staff, ensure suitable quality of food is prepared, provided and maintained for the project users.

• Coordinate delivery and ordering of the food by liaising with the Catering staff.
• In coordination with centre staff and the MH Delivery Partner, ensure all food safety regulations are adhered to
•  

Centre Reporting

Maintain frequent contact with the Line Manager to ensure:

• Weekly planning for the centre, i.e. Meals/Menu
  • Day to day programmatic reporting is maintained
  • Expenses / budgets / supporting documentation are suitably shared with relevant departments
  • Serious incidences are appropriately communicated and escalated
  • Work closely with Fundraising departments to ensure success stories / case studies are collected and disseminated

Donations

• Ensure all donations (in-kind and monetary) are received established procedures and processes (donation manual).
• Ensure all donations are prepared to be banked correctly and receipts are obtained and provided to show trail of revenue.
• Be well versed with current Muslim Hands’ activities so that evert interaction with prospective donors is current and informative.

Partnerships

• Forge working relationships with Local Council and other service providers to ensure access to project users, promoting the open kitchen, its services and outreach programmes within the locality of the centre.

Essential: Ideal Candidate will:

• Be able to demonstrate their eligibility to work in the United Kingdom
• Possess an Enhanced Disclosure Barring Service (DBS) Certificate for a similar role

NB: - Muslim Hands can support with obtaining DBS Checks for the successful candidate, should this be required.

• Possess good writing, editing, and communication skills.
• Possess a high level of motivation and good communication, social, and interpersonal skills
• Be well versed in MS Word, Excel, and PowerPoint
• Knowledge of other partners/stakeholders in the area

Desirable:

• Relevant NGO/Charity experience
• Previous work experience within a similar role.
• This role would suit someone who thrives working in a fast-paced environment and who enjoys facing challenges; often working to tight deadlines and using their own initiative.

This is a very rewarding position for the right person. If you feel this role is for you, please send your CV with a cover letter explaining how you are suited for this role quoting the above reference number.

Deadline for applications is 30th October 2019 however we reserve the right to end the application procedure early should the right candidate be found. 

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

Muslim Hand in an Equal Opportunities employer; should you have any specific needs for support, please feel free to ask.

The Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministries of Billy Graham and Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the Church and others to do the same.

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Position Summary:

The Logistics Coordinator for Volunteers works with the city Tour Director; Assistant Tour Director and London Office Hub Manager supporting the team in preparation for the Graham Tour in 2020.  This role serves to provide a high level of administrative assistance, must be highly organised with excellent communication skills and be a good team player. The ability to multi-task, while maintaining complex schedules is essential in this position. Other skills required for this role include, being resourceful, good problem-solving skills and being self-driven with the ability to complete work in a timely manner which is key in this position.

Responsibilities and Duties:

• Demonstrates Christian values and behaviour that is reflective of the standards, policies and the Statement of Faith established for an employee of BGEA.
• Demonstrates a commitment to the values, vision and mission of the organisation.

• Communicates effectively with team members and when dealing with people externally.
• Provide day to day administrative support in the office for the Graham Tour.
• Co-ordinate and oversee the volunteer recruitment process for the Graham Tour, working with City Directors and the appointed Tour Associates.
• Will oversee physical logistics of:

1. Tents
2. Chairs
3. Tables
4. Signs
5. Briefing Area
6. Check in Area
7. Give-A-Way T-shirt area
8. Interface on-site with Venue staff – throughout the process and at the event
9. Position all materials such as programmes
10. Oversee clean up

• Maintains and updates information and records using Microsoft Office suite.
• Maintains accuracy and follows procedures when performing functions.
• Maintains the protection and confidentiality of records and information.
• Work with other FGT administration staff to source suppliers, printing, shirts or other merchandise.
• Respond to general enquiries and volunteer enquiries relating to FGT, including phone calls and email enquiries.

Competencies required:

• Servant Leader: Upholds Christian values with the ability to lead by example and have a heart for service.
• Communication: Strong communications skills; ability to express oneself professionally, both written and verbally when interacting with people internally and externally.
• Teamwork: Ability to work well within a team and one on one.
• Proactive: Proactively carry out administrative tasks and support the team where needed.
• Problem Solving: Ability to assess problems and seek to implement solutions.
• Flexibility: Ability to adapt quickly to fit with changing conditions, tasks, responsibilities, or people.
• Thorough: Have good attention to detail, with emphasis on communication, time management and accurate record-keeping.
• Multi-task: Ability to multi-task, be well-organized and work well under pressure.

Education and Experience:

• Qualification in related discipline or equivalent work experience.
• Experience in working with a variety of Church denominations desirable, but not essential.
• Proficiency in MS Office suite.

There is a requirement for the job holder to have a personal commitment to the Christian faith as functions within this role will require knowledge and personal experience of the Christian faith.

Passionate about personal development, student leadership and helping to build strong social communities? This role aims to empower and support student leaders to develop, deliver and evaluate student opportunities at Liverpool John Moores University Students’ Union (JMSU).  These activities will provide a wide range of opportunities for students to engage in co-curricular activity, try new things, be part of communities and develop their leadership skills.  This post will coach and mentor student leaders to thrive in their volunteer roles and create a community of champions and ambassadors for the Students’ union through their participation and involvement, fostering deeper engagement through a positive and transformative experience.