St Martins is a specialist provider of supported accommodation for people who have Mental Health needs complicated by other areas of need, such as from learning disability, drug and alcohol addictions and forensic histories.

Based in St Martins’ Head Office in Islington, the function of the Assessment Coordinator & Practitioner will be to process referrals into St, Martins, to arrange and carry out assessments at given locations, to write detailed reports and to provide follow up customer care to both people referred to St Martins and to statutory professionals that have been involved in the process.

There will also be a role for the Assessment Coordinator within the collation of clinical audit data for the organisation and participate in reviewing the quality of our services.

Key Responsibilities and Tasks Include (but not limited to):

• To receive referral information and determine eligibility for St Martins, liaising with Operational Managers and working closely with the Project Managers to identify suitable placements. 

• Prioritise, process, and respond to all referrals and enquiries submitted by telephone, email or the website.

• Attend and participate in meetings within the organisation as appropriate and as agreed by the Operations Manager

More information will be found in the job description.

Closing Date: 21st June 2020.

Please send a CV and covering letter (to include a supporting statement) via the button below.

Please also note that only shortlisted candidates will be contacted. 

Since 2005, Age UK has offered a free telephone friendship service called Call in Time, which supports older people who may not have someone to talk to regularly.
We match hundreds of older people with trained and supported volunteers who, together, enjoy a weekly phone chat about anything from the weather to what's been going on in both their lives.

We are looking for a Friendship Coordinator to join our team, to help us deliver an effective and efficient telephone befriending service. You will be supporting our existing friendship members and our volunteers.

About you

* Confident dealing with people from different levels and situations
* Ability to build and maintain effective relationships on the telephone
* Ability to prioritise competing deadlines and workloads.
* Excellent oral communication skills
* Excellent telephone manner and excellent customer service skills
* Project management skills including the ability to work flexibly and autonomously, managing individual projects to meet KPI's and deadlines.
* Proven ability to work flexibly as part of a team.
* Understanding of the issues facing older people.
* Commitment to promoting equality and valuing diversity

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme (we will contribute up to 9%), life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Discount on Gym Membership and Go Sweat Fitness & Wellbeing Benefit.
* Perkz (online employee benefits scheme offering discount with UK retailers.
* You Did It Awards - recognition awards from £100-250.

Additional Information

We have a number of roles in Ashburton, Devon and Blackpool. Please specify within your application your preferred location.

Due to Covid-19 interviews for these roles will be conducted via video.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Founded in 2016, Ambition Aspire Achieve (AAA) is a registered charity focused on supporting some of the most disadvantaged, vulnerable and at-risk young people in Newham and east London, providing them with new opportunities to build self-belief, enabling them to overcome their personal barriers to progression. Delivering projects and activities from our community hubs, the Terence Brown Arc in the Park in Canning Town and the Glyn Hopkin Abbey Hub in Stratford, we provide high quality youth provision enabling each young person to achieve their full potential, personally, socially and educationally. Boosted by funding secured from the City Bridge Trust, we are now looking to grow and further develop our youth programmes to reach even more vulnerable young people, making the best possible difference and changing lives.

We are seeking to appoint an experienced, motivated and energetic SEND Coordinator. Reporting to our Operations Director, this exciting role will take responsibility for leading, developing and delivering our projects and programmes supporting young people with Special Educational Needs or Disabilities, including the delivery of a new project funded by the City Bridge Trust. Offered on a full-time basis (with the option to discuss the possibility of reduced hours), the role will provide a combination of delivery support and coordination of AAA’s projects supporting young people with Special Educational Needs or Disabilities (SEND), supporting their personal, educational, creative and social development, helping them to reach their full potential. This is a great opportunity to join a growing charity and make a difference to the lives of vulnerable young people, whilst contributing to the development of our offer for SEND young people and young adults at a key time.

Successful candidates will have demonstrable experience in developing and delivering projects and programmes supporting young people with Special Educational Needs or Disabilities, meeting pre-determined output and outcome targets. You will also bring experience of leading teams of paid and volunteer workers delivering high quality programmes meeting the needs of vulnerable young people. You will be self-motivated with a commitment to the equality of opportunity and Ambition Aspire Achieve’s purpose and bring strong communication skills with the ability to build effective, positive and professional relationships with SEND young people, their parents/carers, project staff and key stakeholders.

Responsibilities include:

• Leading on the development and delivery of specific youth-related projects supporting young people and young adults with SEND across AAA, ensuring project milestones and outputs are met or exceeded
• Leading and line managing a small team of sessional workers and volunteers delivering AAA’s SEND projects 
• Working collaboratively with key partners (e.g. schools, community stakeholders, delivery partners) to support the recruitment of young people and the effective delivery of provision
• Providing for the social, personal, educational and leisure needs of young people with SEND by leading in the running, organisation and delivery of AAA projects, enabling service users to increase their skills and confidence and realise their full potential
• Liaising with parents and carers of SEND young people participating in AAA’s projects, building strong relationships to support the development of service users
• Supporting SEND young people to identify positive progression opportunities

The salary for this post will be £25,000 to £28, 000 per annum pro-rata (depending on prior experience and qualifications). 

The closing date for applications is Thursday 9th April 2020 at 5pm with interviews expected to take place shortly after the Easter holiday break.

Ambition Aspire Achieve is an equal opportunities employer and welcomes applications from all sections of the community. Our recruitment and selection processes are in accordance with best practice in safeguarding children and young people.

Support Coordinator

We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join our Stroke Association Service in Bromsgrove, with regular travel covering Worcestershire.

Position: Stroke Association Support Coordinator

Location: Office based in Bromsgrove with regular travel covering Worcestershire

Hours: 35 hours per week

Salary: Circa £23,100 per annum

Contract: Permanent. Our services are contracted; we currently have funding for this contract until 31 March 2021.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, season ticket loan, Eye Care vouchers, Long Service Award, Cycle2Work scheme, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 28 June 2020

Interview Date: 9 July 2020

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join our Stroke Association Service in Bromsgrove, with regular travel covering Worcestershire.

Reporting to the Stroke Association Support Manager, the Stroke Association Support Coordinator will:

• Work with the local Health and Social services to receive referrals to support stroke survivors and their careers.
• Provide personalised information, advice and support.
• Provide regular reviews to support people in establishing and achieving their own personal goals.
• Recruit, train and manage a team of volunteers that will support the service.

About You

Applicants are likely to have:

• A background in a health or caring profession, ideally with experience of supporting people with disabilities and stroke.
• Excellent IT skills and a strong understanding of how to use data to improve quality.

Much of this role will be spent travelling in Worcestershire. We recommend discussing any mileage claims queries at interview stage, along with working hours (patterns).

A flexible approach to your role is essential, as is willingness to travel. The use of a car with business use cover is essential to be able to fulfil the requirements of the role.

In return…

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke and to raise stroke awareness in the local population. We offer a host of amazing benefits and flexible working options, with opportunities to progress your career.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there. We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives. Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice.

During this time of uncertainty during the Coronavirus pandemic, Imago is pleased to be in a position to recruit new staff. We are doing things a little differently with virtual interviews being held by the power of the internet, and a period of home working as we remotely provide services to some of the most vulnerable people in our communities. We are ready to welcome new members to our team, ensuring that everyone receives the support and training to be able to make a difference.

We are looking for organised, self-motivated and confident individuals to join our Social Prescribing team working with adults with complex and mental health needs, helping them to access the support they need to live independent and healthier lives.

The position is based in Sevenoaks, and applicants must have experience of working with adults, and a background in medical or social care. Additionally, this is a specialist mental health role requiring experience of delivering mental health support to clients or groups.

You will work alongside multiple GP practices, independently managing a caseload and new referrals, providing personalised support and connecting patients with health and community services to improve independent living, health and wellbeing. It is essential that you have an understanding of how to prioritise need, and be able to recognise when to refer on to specialist services, being confident in your ability to communicate at different levels across both the health and social care sectors.

You will need to demonstrate a robust knowledge of confidentiality, data protection, safeguarding and boundaries in all aspects of your work. Car driver essential.

It’s time to make a difference.

Pears Family School

Job title: Co-ordinator Child and Family Services

Salary: £28,752 - £32,577 (depending on experience)

Hours:  Term time only (+ 2 weeks)

Contract type:  Permanent

Reporting to: Headteacher

Job overview:

This is an exciting and rewarding opportunity to join a committed team in an innovative Alternative Provision school. Opened in 2014, Pears Family School works with young people between the ages of 5 and 14 who are struggling to make progress in a mainstream setting. Typically, students attend the school for or 4-6 terms as the school’s objective is to return students to mainstream school or appropriate, permanent setting. A unique feature of the school’s approach is that parents / carers and other family members attend with their children on a regular basis to support their children’s learning and improvement. 

This is a stand alone role reporting directly to the headteacher (the other support roles in the school are the business manager and caretaker). We are looking for a committed and flexible individual, happy to take a ‘hands on’ approach to what is a busy and but rewarding role. The Co-ordinator is the first and key point of contact for children, families and staff.  The successful candidate will play a pivotal role in developing and delivering administrative support for students and families and school record keeping. Just as our headteacher may at one moment be leading a key meeting with the Department for Education and the next be making a cup of tea for a parent having a tough day, the successful require  a similar flexible approach, recognising that all tasks are equally valued. The successful person will be comfortable talking to parents and students.

Main purpose:

The Coordinator Child and Family Services is responsible for the daily administration of all key school functions outside of the classroom, with the exception of Finance issues which are the responsibility of the Business Manager.

Duties and responsibilities:

• Be committed to the safeguarding and promotion of the welfare of children and young people
•   Comply with the policies and procedures relating to child protection, health and safety, security, confidentiality and data protection, equal opportunities, reporting all concerns to an appropriate person
• Provide the day-to-day administrative function of the school office
• Planning development and organisation of the support service systems, procedures and policies
• Communicating effectively with all relevant stakeholders including staff, students, parents and carers and outside agencies as appropriate
• Maintain student records
• Manage manual and computerised record/information systems
• Analyse and evaluate data/information and produce reports/information/data as required
• Provide personal, organisational and administrative support to the Head Teacher
• Support student referral process; contact previous schools and secure previous tracking data
• Keep records in accordance with the school’s record retention schedule
• Manage the administration of recruitment including advertising and collating documentation
• Coordinate Policy review schedule for the Governing Body
• Order, monitor and manage stock, ensuring best value following the school’s purchasing processes
• Provide advice and guidance to staff, pupils and others on administration systems and events that take place in school.
• Assist with marketing and promoting the school
• Assist with the organisation of premises repairs under the direction of the school business manager
• Take appropriate action to identify, evaluate and minimise any risks to health, safety and security in the school working environment
• Contribute to the overall ethos/work/aims of the school
• Establish constructive relationships and communication with all staff and other agencies/professionals
• Recognise own strengths and areas of expertise and use these to advise and support others
• Participate in training and other learning activities and performance development as required
• Ensure that visitor checks and health and safety processes are in place to monitor entry in and out of the building
• Contribute to and follow school procedures on the management of personal data and upholding GDPR.
• Process Disclosure & Barring Service (DBS) checks
• Issue ID passes for staff, students and contractors
• Assist with Open Days when requested throughout the year.

Please note that this list of duties is illustrative of the general nature and level of responsibility of the role.  It is not a comprehensive list of all tasks that the school office manager will carry out.  The postholder may be required to do other duties appropriate to the level of the role, as directed by the headteacher.

Applicants for this role must be eligible to work legally in the United Kingdom. The successful applicant will be asked to evidence of their right to work in the UK before being formally offered the role. If you do not have the right to work in the UK we will not be able to consider you for this role.

The successful applicant will be subject to relevant vetting checks, including a satisfactory Enhanced Disclosure and Barring check before an offer of appointment is confirmed. This will include details of cautions, reprimands or final warnings as well as convictions Following appointment the employee will be subject to re-checking, as required from time to time by the school.

The school is committed to safeguarding and promoting the welfare of children and families and expects all staff and volunteers to share this commitment.

Person specification:

Qualifications

• GCSE English and Mathematics Grade A* – C or equivalent
• ECDL Qualification or equivalent competency with IT

Experience

• Developing, managing and operating clerical/administrative/ and organisational systems
• Good Experience of using Word and excel to produce documents and work to deadlines to produce accurate letters and forms
• Knowledge of monitoring, recording and submitting HR matters successfully
• Experience of taking minutes and of weekly staff meetings
• Knowledge and / or experience of looking after unwell pupils and liaising with parents/staff.
• Experience of face to face and telephone reception duties

Skills and knowledge

• Excellent literacy / numeracy skills – Ability to communicate both orally and in writing to a wide range of audiences
• Excellent attention to detail
• Understanding of confidentiality
• Competent use of IT packages
• Ability to use relevant office equipment effectively
• Ability to plan, organise and prioritise
• Ability to maintain accurate records

Personal qualities

•   Commitment to promoting the ethos and values of the school and getting the best outcomes for all pupils
• Commitment to acting with integrity, honesty, loyalty and fairness to safeguard the assets, financial probity and reputation of the school
• Ability to work under pressure and prioritise effectively
• Commitment to maintaining confidentiality at all times
• Commitment to safeguarding and equality
• Embraces change well
• Deals with difficult situations effectively
• Must be able to use own initiative and manage role with minimal supervision
• Ability to relate well to children and adults (Emotional resilience in working with challenging behaviors
• Ability to work successfully as part of a team

Main purpose of role: Undertake daily operational tasks, including assessing and processing grant applications, for the VRF (Vicar's Relief Fund) at St Martin-in-the-Fields Charity. 

Main duties and responsibilities

General Grant Processing

• Process and evaluate grant applications received and, where necessary, obtain further information from applicants, apllying good judgement and flexibility in the process
• Maintain user records through our grant management system (Flexi-Grant)
• Reply to correspondence in VRF inbox and telephone queries about the VRF
• Deal with all information in line with Data Protection (GDPR)
• Process return of grants, check and chase evidence submitted by grant recipients
• Process new user registrations
• Make grant payments
• Actively highlight if there are any concerns with VRF applications or the process for applying for the grant
• Liaise with Fluent Technology (who host Flexi-Grant) where necessary

Other activities

• Maintain a good working relationship with Charity Director, Frontline Network Team, St Martin-in-the-Fields Ltd staff, BBC Christmas Appeal volunteers and donors, and Connections at St Martin's staff
• Contribute relevant information, insights and expertise to the Team and the wider organisation, and take an active role in the development of the organisation's life and effective functioning
• To contribute, where necessary, to the development of the Charity and its initiatives including but not limited to the VRF and the Frontline Network
• Perform any reasonable duties commensurate with this post to ensure the success of St Martin-in-the-Fields Charity

This is not an exhaustive description of the job. Aspects will change over time and the job holder will be expected to contribute to its development and progression. 

How to apply

If you're interested in coming to work for us, please provide the following - 

• a current comprehensive CV outlining your key achievements in previous and current roles
• a supporting statement (no longer than two pages) explaining how your skills and experience match the requirements of the role, directly addressing the person specification (to be found in the attached application pack)
• details of two referees (who will not be contacted without your prior consent)

Deadline for receipt of applications - midnight on Friday 5 June 2020

Interviews will be held either in person at St Martin-in-the-Fields or remotely the week beginning 15 June 2020.

Wythenshawe Community Initiative Ltd is a charity based at Woodhouse Park Family Centre and delivering services across Wythenshawe. The organisation was created by the hard work and determination of local residents who recognised a need for some sort of community support in the area.

We have been running for 25 years and over that time have supported over 5,000 families and created more than 50 employment opportunities for local people. You can see our work in action in a short video which can be viewed using the following link - http://bit.ly/wcivideo

We recently secured funding for a new post. The Family Support Coordinator will support vulnerable children and families in Wythenshawe, and in particular will lead the development of a new five year Lottery funded project for primary school aged children and their families. This project will help families to build resilience, encourage good mental health and improve family relationships by providing one to one support and group activities

The successful candidate will….

• have significant experiences of working with families

• have a strong understanding of the issues facing vulnerable families

• be passionate about helping families overcome difficulties and increase aspirations

• be creative in their approach to achieving this

In order to apply for this post please send us the following documents:

• Completed Candidate Form

• Cover letter stating why you are interested in the position and telling us why you think your skills, experience and personal qualities would make you a good candidate

• Your CV (ensuring it covers your full work history including: Job title and main duties; Name and address of company; Start and Finish dates; Reason for leaving)

Application documents including full Job Description and Person Specification are in the Application Park which you can download below

Closing Date - Friday 3rd April

Post Funded by The National Lottery Community Fund

Victim Support is looking for a Mentoring Co-ordinator to join our Children and Young People Service in London.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The Mentoring Service offers young people who have witnessed or have been victimised through crime the opportunity to connect with volunteers who will support them to reach desired goals and targets.

As Mentoring Co-ordinator you will be responsible for the recruitment and management of a team of volunteers based in the Victim Support, Children and Young People's (CYP) Service. Using creative and interactive training methods, you will design and deliver a training package to harness volunteers lived experience in a positive way

Mentoring is delivered by volunteers via a variety of methods and you will facilitate regular structured volunteer mentor group sessions, as well online, face to face and telephone support options to enable victims and witnesses of crime to achieve the best possible outcomes.

This role is suited to someone with a strong ability to motivate and inspire who can be creative and is able to work on their own initiative, with a solution focus.

The job requires flexible working with some evening and Saturday work required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

Support Dogs have a very exciting role available within the puppy team of our training department. We are looking to recruit an enthusiastic, driven and motivated individual.

The successful candidate will be responsible for overseeing a number of puppies, who will be at various stages in their training, be capable of providing structured training to each and have the ability to identify potential behavioural problems with the ability of writing a specific training plan in accordance with the problem in order to overcome it. The role will also include working closely alongside our valued volunteers who care for our puppies, ensuring they are receiving excellent support, regular training sessions and are being advised accordingly. Other duties within this role will include the recruitment, assessment and training of new volunteers.

The successful candidate will be required to work off site for periods of time so they must show the ability to work alone effectively, use their own initiative and have excellent time management and communication skills.

Previous and proven experience of working with puppies, within a professional capacity, such as planning and conducting puppy training classes to a group of people is an essential quality that all candidates must have. Anyone interested in applying for this role must have a full clean driving licence. Please visit Support Dogs website to see a full job description and further specific requirements and criteria in order to be eligible to apply for this role.

Occasional overnight duties and some weekend work will be required from time to time.

Applicants are to send a covering letter and CV to the given email address or alternatively by post for the attention of Katie Burns, Training Manager. In your covering letter please include an explanation of why you feel you meet the roles criteria and include details of any training/voluntary work that you have undertaken that is relevant to the role. Please also provide a chronological history of your time spent since leaving education, giving the reasons for leaving a position.

This position will remain open until the right candidate is employed. Please be aware this is a two stage interview process.

PLEASE NOTE: Due to the uncertainty caused by the Covid-19 virus restrictions we are suspending immediate recruitment for this post. However if this is a position you would like to be considered for in the future and you are happy for us to hold on to your details, please do submit your application. We will then review this once the recruitment process restarts. 

Young Greenwich is a new integrated programme commissioned by the Royal Borough of Greenwich. The key purpose of the programme is to enable young people to develop holistically, working with them to facilitate their personal, social, and educational aspirations to develop their voice and reach their full potential. The programme is led by NHS Oxleas Foundation Trust (Oxleas) and delivered with partners Charlton Athletic Community Trust (CACT) who together with METRO form the Young Greenwich Partnership. Young Greenwich will deliver seamlessly in and out of schools, youth hubs and other community venues with strong pathways for pupils in schools into community-based activities and support and vice versa.

As part of Young Greenwich, METRO will deliver the Parenting Support programme, designed to increase the health and wellbeing of young people and children, by focusing on supporting their parents to achieve better outcomes for their own health and wellbeing and that of their families. The programme particularly focused on providing holistic family support through a range of activities.

This post will focus on providing support to parents and families on a range of activities as part of the Parenting Support programme, including leading our groupwork and peer support, and supporting our partners and other services within the Greenwich Parenting Support programme. The post-holder will work within a therapeutic and educational modality to support parents to better support their own mental health and wellbeing. Skills required for the role will include working to develop a peer support model of help and support for parents experiencing low confidence or poor relationships with their children. We aim to build the skills and confidence of parents to improve their own health and wellbeing, and relationships with their children.

Job Title:

Youth and Community Development Coordinator

Service:

Communities

Hours of work:

Full Time (36.25 hours per week)

Pattern of work:

Flexible hours to meet the needs of the project. This will involve occasional evening and weekend work.

Office base:

 The Grange, Dinmore Avenue, Blackpool FY3 7RW

Work locations:

Blackpool

Salary:

£20,965 – £24,922

Reporting to:

 The Grange Project Manager  

Responsible for:

Not applicable

Type of Contract:

Permanent

Benefits

Auto Enrolment Pension Scheme

Annual Holidays (25 days) + 1 additional gratuity day for Christmas closure + Public Holidays

Flexible working arrangements, depending on the needs of the role

Employee Assistance Programme

Appropriate training provided

BACKGROUND

 The  Grange is a thriving community centre located in Grange Park, Blackpool. Recently refurbished it includes a community farm, café and shop as well as a pharmacy, a convenience store, a library and a community theatre space.  The Grange is managed on behalf of Blackpool Council and the Grange Park local community by Groundwork.

We are looking to appoint a Youth and Development Coordinator to lead on our targeted work supporting people on Grange Park. The role will involve the delivery of range of activities to young people involved in a variety of new groups within the centre. In addition to this the successful candidate would be tasked with wider development and engagement work within the centre to support as many people as possible

SCOPE OF THE ROLE

We are looking to appoint a Youth and Development Coordinator that is excited by the idea of working with the community at a grass roots level – and who has the skills and expertise to help them achieve transformational change. 

Applicants must be dynamic and creative and will be required to engage and support local people in an effective and collaborative way. The role will include:

• Delivering a broad range of activities with young people who access the Centre.
• Supporting local residents to establish activity groups and support them to self-govern in a financially sustainable manner.
• Empowering the local community and ensuring their needs are at the heart of the Centre's work.

This role requires a clear DBS check.

MAIN DUTIES & RESPONSIBILITIES

1. Youth Development

To deliver a range of activities to different groups of young people supporting their personal development, health and wellbeing and inclusion within the local community.

1. To lead on all aspects of youth work on site including the planning, development and delivery of activity with young people
2. To ensure adequate processes are in place with activity groups in relation to Safeguarding and Health and Safety
3. To link to wider partners delivering youth activities on Grange Park to ensure that services support each other and maximise impact

2. Engaging Local People

To develop a programme of outreach activities that engage the local community in the development and delivery of  TheGrange.

1. To provide a pivotal co-ordination role for the local community residents, to build trust between the centre and its local population
2. Seek and understand local stakeholder needs and provide a balanced usage plan for the centre
3. To work with all stakeholders to deliver a viable and sustainable activities plan for the centre
4. Utilise all forms of media to promote the centre locally, to include social media, website, photography and promotional materials

3. Empowering Local People

To support local residents to take an active role in delivering services form  TheGrange and take a lead on managing groups on site.

1. To lead the development of an active Friends of Group ensuring the voice of the local community is embedded in the heart of activities delivered from  TheGrange
2. To undertake consultation work with local people and partner organisations to identify issues and potential solutions, ascertain options and drive forward a consensus
3. To deliver activities that are identified as having benefit for the community including large scale public events
4. To support local residents to set up their own groups and implement procedures to ensure they can self-govern and work in a safe and sustainable manner
5. To assist with recruitment and support of volunteers in the delivery of projects

4. Any other reasonable duties as required by the Trust, by funders or by the line manager.

ORGANISATIONAL RESPONSIBILITIES

1. Investors in People - Groundwork Cheshire Lancashire & Merseyside is committed to maintaining its Investor in People (IIP) status and you are expected to support the ongoing development of IIP.

1. Health & Safety - All staff and volunteers have responsibility for ensuring that their working environment is healthy and safe and that staff and volunteers for whom they are responsible for, or working with, are not placed at risk.  All staff and volunteers will be expected to familiarise themselves with and adhere to the current Health & Safety Policy.

1. Equal Opportunities & Diversity - Groundwork Cheshire Lancashire & Merseyside strives to be an equal opportunities employer and operates an Equal Opportunities policy.  It also recognises the benefits that a diverse workforce brings to the organisation and welcomes this.

1. Data Protection - Groundwork Cheshire Lancashire & Merseyside endeavours to comply with the Data Protection Act 2018.  It may be necessary to disclose personal data to funding bodies - where a role is funded externally - in order to comply with their funding requirements.  If this applies to you we will inform you about what information is shared.

1. Personal Development - All staff and volunteers will be expected to participate in a broad range of personal development activities in line with best practice and take responsibility for identifying own learning needs in order to fulfil the requirements of the role and support career progression.

1. Corporate Training - All staff and volunteers will be expected to attend and fully participate in the Trust’s Corporate Training Programme.

Note:

This is a description of the job as it is currently envisaged at the date noted in the footer.  It is the Trust's practice to review, from time to time, employee job descriptions and to revise them to ensure that they relate to the job that is being performed and/or to incorporate any changes being proposed.  Any changes will be led by your line manager in consultation with you and any amendments will be approved by the relevant Service Director.  You will have the opportunity, and are expected, to fully participate in such discussions.  This job description is broad-based and is not intended to be an exhaustive list of all possible duties, as it is recognised that jobs may change over time.  Should the duties change significantly, the post and salary level will be fully reviewed.

Person Specification (requirements to carry out this role)

Essential (E) Desirable (D)

Assessment

Method

Education, Training & Qualifications

GCSE Mathematics and English language grade C or above (or equivalent)

E

A

Recent Safeguarding training

E

A

Nationally recognised Youth Work qualification

D

A

First Aid at work certificate

D

A

Community Development qualification

D

A

Experience

Experience of co-ordinating and delivering activity in a community setting

E

A / I

Experience of designing and delivering activities with young people

E

A / I

Leading community groups to self-manage through 1:1 support and mentoring

D

A / I

Managing health and safety and developing risk assessments

E

A / I

Managing multiple small projects to meet deadlines

D

A / I

Knowledge

An understanding of the purpose of TheGrange

E

I

Knowledge of relevant funding streams

D

I

A good understanding of Data Protection and handling personal data in the office and on site.

D

I

Knowledge of the local area and common issues faced within the local community

D

I

Skills and Abilities

Pro-active, self-motivated and confident.

E

I

Ability to act as both role model and team player.

E

A / I

Work to deadlines, completing work to a high standard

E

A / I

Good communication skills and ability to relate to people from a range of backgrounds.

E

I

Creatively able to solve problems and design services that support a broad range of participants.

E

A / I

Computer literate including, internet, Word, Excel, PowerPoint, email and social media

E

A

Good level of numeracy, literacy and financial management skills

E

A / I

Personal Qualities and Commitments

A commitment to understand and follow all GCLM Core Policies in all work practices.

E

A / I

A demonstrable commitment to the aims and objectives of Groundwork, ensuring awareness of the up to date Mission and Vision Statements.

E

A / I

Willingness and ability to support the service team out of hours, including occasional evenings and weekends, as and when required.

E

A / I

Able to demonstrate integrity, diplomacy and tact when met with challenging situations

E

I

Committed to personal development

E

I

Assessment Key:

A (application form), I (interview), P (presentation), E (exercise), R (role play)

We're looking for someone passionate about involving volunteers and with experience of quality volunteer management to build our capacity to support people experiencing homelessness by developing volunteering within our organisation. We provide the largest network of winter night shelters in the country, with space for 170 homeless people each night, and the need for our services is growing.

ROLE AND RESPONSIBILITIES

Strategic development

• Working with the Service Development Manager, create and implement an overall volunteering strategy for the charity, including a plan for Glass Door's 1600 night shelter volunteers in 2020-21, as well as office volunteers and those supporting our casework services.
• With the Fundraising Manager, review our corporate volunteering strategy, in line with capacity to offer volunteering opportunities, and explore new fundraising volunteer opportunities.

Managing shelter Volunteer Coordinators

• Act as main point of contact (volunteer manager) for 60 shelter Volunteer Coordinators (volunteers), providing regular communications, handling enquiries and solving problems that arise.
• Provide quality annual briefing events for shelter Volunteer Coordinators and the volunteers in their teams.

Support others managing volunteers

• Work with colleagues and Volunteer Coordinators (volunteers) to develop volunteer recruitment plans to fill vacancies and provide necessary support throughout this process.
• Advertise engaging volunteering opportunities by uploading vacancies to our website and external vacancy sites.
• When required, support colleagues and Volunteer Coordinators with training their volunteers, troubleshooting volunteer problems and handling other volunteer management issues.

Developing materials and content

• Manage and maintain the volunteering section of the Glass Door website, including hidden pages that only our volunteers can access.
• In conjunction with the communications team, develop a volunteer communications plan and provide content for regular e-newsletters for volunteers.
• Develop and manage learning and development programmes for volunteers including e-learning content, covering inductions, health and safety, safeguarding and technical role-related training to ensure all volunteers are able to carry out their roles effectively and safely.
• Regularly review and improve the Volunteer Handbook in line with best practice.

Quality assurance of volunteer management practices

• Keep up to date with legislation and policy related to volunteering, volunteer management best practice and sector standards, and make any necessary modifications to accommodate changes.
• Network with other volunteer managers at external organisations and benchmark our practices against theirs.
• Explore opportunities to improve volunteer management at Glass Door.
• Ensure staff members who involve volunteers in their team have up to date risk assessments for all activities being undertaken by volunteers.
• Ensure that volunteers at Glass Door are properly selected, vetted, inducted, trained and equipped to carry out their role.
• Ensure all volunteer records are kept up to date using the database system (Donorflex).
• Ensure volunteers comply with Glass Door's safeguarding policy, identify volunteer roles that require references and DBS checks and ensure these checks are in place.
• Ensure volunteers follow the volunteer agreement and the golden rules of volunteering, working with staff or Volunteer Coordinators to address any performance issues.
• Assess whether there are improvements we could make to inclusion and accessibility in relation to volunteers.

Improve the volunteer experience

• Deliver a positive volunteer experience across all aspects of the volunteer journey.
• Design, circulate and analyse the annual volunteer survey and provide other feedback mechanisms for volunteers
• Regularly assess the quality of our volunteers’ experience, across all roles, to ensure they feel valued and fulfilled using volunteer feedback gathered throughout the year.
• Celebrate volunteering and give recognition to our volunteers, for example through arranging Volunteers’ Week, volunteer gifts and social activities.
• Develop peer learning opportunities for volunteers by facilitating ways for them to get to know and share their experiences with one another.
• Respond to enquiries from new and existing volunteers on an ongoing basis.

Growing volunteering

• Liaise with teams across the organisation to identify new opportunities for volunteers to engage and support their work.
• Define the various roles for volunteers with staff team leaders to ensure that proposed roles meet the needs of the organisation.
• Monitor, evaluate and report on the contribution being made by volunteers via an annual survey and other formal and informal feedback.
• Raise staff awareness of the role, function and value of volunteers.
• Promote the value of volunteers to our external audiences through publicity strategies and campaigns.

PERSON SPECIFICATION

ESSENTIAL

Personal Qualities

• An empathy with volunteers and an understanding of their needs.
• Enthusiastic, engaging manner, with the confidence to talk to volunteers and other supporters.
• Empathetic attitude towards homeless and vulnerably-housed people.
• A confident self-starter who will hit the ground running.
• A team worker with an open, collaborative style and a practical, “can-do” approach.
• Commitment to our values of being welcoming; being open to all, without prejudice; compassionate; believing individuals can turn their lives around; and knowing we can have a bigger impact when we work together.
• Commitment to and understanding of the issues relating to equality of opportunity and the ability to implement change in this area.
• Willing to travel around London for occasional meetings and events including some evenings and weekends. 

Qualifications and Experience

• At least a years’ experience in a role where managing volunteers has been a significant part of the job.
• Experience of using databases to record volunteer information.
• Experience of recruitment and onboarding of volunteers, or staff or students.

Knowledge, Skills, Abilities

• Able to work independently, be proactive and be able to develop relationships and manage multiple stakeholders.
• Competent IT skills in standard Microsoft packages: Word, Excel, Powerpoint and Outlook and supporter databases to maintain meticulous records and administration systems, in line with agreed protocols.
• Excellent organisational skills with strong attention to detail, especially record-keeping and electronic filing.
• Strong written English and numeracy skills.
• Good interpersonal and verbal communication skills, professional telephone manner.
• Able to forward plan and schedule workflows.
• Able to relate to and work with people from a range of backgrounds.
• Excellent time management skills; able to work proactively unsupervised and use own initiative.
• Able to adhere to and implement Health and Safety, HR and operational policies.

DESIRABLE

• Experience of managing projects.
• A qualification in volunteer management such as an NCVO course.
• Full UK driving licence.

APPLICANT INFO

Closing date – Monday 15 June at 9am

Interview date – Friday 19 June (via video call)

You can also visit our website ( glassdoor .org .uk ) to download this same information in a PDF document.

To apply, please submit your CV and a covering letter explaining how your skills and experience are relevant to the job description and person specification. You can submit your CV and covering letter either through the CharityJob website or alternatively by email to Megan Preston: megan @ glassdoor .org .uk

You are welcome to contact Megan with any questions about the role or to discuss any accessibility requirements you have to enable you to apply. 

Our team’s usual workplace is our office in Chelsea, West London. However we are currently working from home, and that may still be the case when the hired candidate begins their role. Interviews will be held via video call.

You will be responsible for recruiting, vetting and supporting 50 wonderful volunteers who want to help older people in our borough and then matching them to 50 vulnerable older people, so you will need to be highly professional, organised, efficient and able to manage your own time and workload to meet these targets. We can offer you a warm and friendly team of experienced coordinators to work with, a dynamic leadership team to learn from, a hypo-allergenic office dog to play with, and interesting professional development opportunities. This role is 28 hours per week and until 31 March 2021, in the first instance. Please see the full job description and person specification on our website and please note a DBS check will be required. Our first shortlist will take place on 24 June. We look forward to hearing from you!