Volunteer Coordinator Jobs

ECHO supports children and young people with heart conditions and their families, who have been treated within the Guy's and St Thomas' NHS network of 48 hospitals. Congenital heart disease is the most common birth defect and affects just under 1 in every 100 babies born throughout the UK.

ECHO helps from diagnosis, which is often during pregnancy, throughout any treatment and care pathway or bereavement.
Families are supported at every stage of their heart child’s journey throughout childhood, teenage years and during the transition to adult services.

As the sole communications person at ECHO, you will use your communication, marketing and design skills to create online and offline resources that promote ECHO, to grow our membership and beyond.

You will work closely with our operations and development lead to create a communications strategy and with the team to raise our voice across all channels, Digital Marketing, Printed Newsletters, Reports will come from you,

You will update and create content for our website that parents / carers and young patients can understand and interact with.

This is an exciting, hands-on, and fast-paced role, ideally suited to someone skilled in content creation, relationship building, and with a good eye for detail.

You will need great organisation and communication skills as you will be working with a number of teams across the charity, NHS, Education, and others. You will be flexible, adept at time management and prioritisation, with experience of managing multiple projects and activities at once.

For full details, see the full Job Description and Person Specification attached.

Are you passionate about working with and mentoring volunteers? Are you committed to ensuring that every volunteer has a positive and rewarding engagement with the Royal Opera House? Do you have experience coordinating and supporting volunteers to deliver first-class customer service?

At the Royal Opera House, we give our audiences and visitors the best possible experience every time. As the home of The Royal Ballet, The Royal Opera and the Orchestra of the Royal Opera House, we want many more people to enjoy and engage in exceptional ballet and opera.

Our Welcome Host volunteers support our Visitor Experience team to provide excellent customer service and help to ensure that the ROH is a welcoming environment for all. The FOH Volunteer Coordinator role will support and assist with the recruitment, training, supervision, and recognition of VE volunteers in line with best practice in volunteer management, supported by the Volunteer Programme Manager, based in the Human Resources Team. They will offer both operational guidance and pastoral care, being the first point of contact for volunteer enquiries and feedback and acting as an advocate for the FOH volunteer program.

The FOH Volunteer Coordinator will also be responsible for the day-to-day administration of the volunteers (including rostering, covering shifts, processing expenses etc.) as well as supporting the Front of House Managers to ensure that all volunteers are given the tools to provide visitors with an outstanding level of customer service and are welcomed warmly into a safe, engaging and inclusive environment.

We would love to hear from you if you can demonstrate the following:

• Previous experience working with, and preferably supervising or managing, a team of volunteers in a similar organisation.
• Proven experience of delivering an inclusive, excellent and adaptable customer service to colleagues and visitors.
• A working knowledge of best practice in volunteer management and commitment to keeping up to date with trends/practices from the sector.
• Excellent interpersonal skills with a sensitive, warm, and tactful approach.
• Excellent communication skills, written and verbal, with the ability to clearly communicate with people at all levels.

We are committed to creating a diverse and inclusive environment in which everyone can thrive. We welcome applications from those who are currently under-represented in our workforce, in particular those who are from a global majority background and/or disabled. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

A full job description and ROH information pack is attached below. Please click on the link to visit the ROH website and submit your application today. 

Closing date for the receipt of applications: 8.00 am, Wednesday 3rd January 2024

Interviews will be held w/c 8th January 2024

Applicants must have work authorisation for the UK.

At Housing for Women, we provide housing with a mission to empower women and challenge inequality. We are currently seeking a Volunteer Co-ordinator to join our team. So, if you’re ready to join an organisation that makes a real difference, read on and apply! If you are experienced in delivering volunteering services to vulnerable people and managing the volunteer experience, this is a great opportunity to apply your knowledge to an exceptional charity. In this rewarding role, you will make a difference to countless women’s lives as well as volunteering experiences for exceptional people. 

Key responsibilities include:
 

• As a Volunteer Co-ordinator, you will promote, co-ordinate and support volunteering across our organisation and develop high quality volunteering programmes.
• Devising and delivering our Volunteer Strategy, you will increase the use of volunteers within Housing for Women, as well as maximising volunteering opportunities for current and former service users and tenants.
• You will oversee the development of our volunteer programmes, get involved in risk management and financial controls and ensure high standards of customer care are delivered.
• Setting targets, and monitoring and managing performance, you will be an inspiring manager within your department and ensure a positive work culture.

To be successful in this role you will need:

• Experience of managing volunteers in the delivery of services to vulnerable people
• Experience of the development, co-ordination and delivery of multiple volunteer services
• Experience of leading on project development or management of multiple projects and influencing and negotiating with key partners to establish, promote and provide services
• Experience of delivering induction and training programmes to groups of volunteers
• Experience of the provision of support and advice to volunteers and service users
• Evidence of establishing, maintaining and monitoring management information systems and procedures
• Knowledge and understanding of partnership working and the ability to influence and negotiate effectively
• Knowledge of best practise of volunteer management

Candidates interested in applying should attach a cover letter outlining how they meet the essential criteria specified in the job ad as well as how they think they meet Housing for Women’s EPIC values. As an equal opportunities employer, we welcome applicants from all backgrounds and experience.

Housing for Women is an independent organisation and we support women in London to challenge the inequalities they face. As a charity and a registered housing association, we are proud to have housed London’s women for 85 years; providing secure, affordable housing and related services to help them make the most of the opportunities they have.

This post is subject to a DBS check.

Overall Aim

To promote, co-ordinate and support volunteering across Housing for Women (HfW) and to develop high quality volunteering programmes for each part of the business.

To develop, establish and deliver HfW’s Volunteer Strategy and increase the use for volunteers across the business as well as increasing volunteering opportunities for current and former service users and tenants.

Key Responsibilities

1. Responsible for the operational development and management of the programme, ensuring effective reporting to the Director as appropriate
2. Responsible for risk management and financial control within the team
3. Responsible for, high standards of customer care, setting appropriate KPIs and targets, monitoring and management of performance.
4. To be an inspiring role model and manager within the Supported Housing department ensuring a positive culture.
5. To act in accordance with the values and aims of Housing for Women
6. To promote and implement Housing for Women’s policies and procedures

Key Result Areas

Service Development and Partnerships

1. Work with Director and each business area to scope new opportunities based on identified need for developing HfW volunteering programmes. Once agreed, develop and agree an operational plan

2. Work with relevant teams to publicise the programme to potential service users and to potential volunteers, using appropriate media and communications tools.
3. Ensure that all handbooks, policies and procedures are in line with current best practice.
4. Establish the volunteering programmes:
   • Recruit, select, induct and train volunteers according to HfW’s volunteering policies and using HfW’s training programme.
   • Provide 1:1 and group support to volunteers with appropriate training and as part of a rota, provide out of hours support to volunteers and act as a safeguarding lead for Volunteers in respect of issues relating to the protection of children and vulnerable adults.
   • Carry out Risk Assessments on all Volunteers as required.

5. Manage the workload of administrative support as and when needed.

6. Support the delivery of learning & development programmes to HfW’s Volunteers
7. Promote the benefits of the schemes in the local community, including regular events to promote volunteering.
8. Establish and maintain close links with local Community and Voluntary Services to maintain good practice and ensure continuous improvement within HfW’s programmes. 
9. Working with the Fundraising Manager to develop and maintain partnerships with organisations who offer volunteers as part of their philanthropic or corporate social responsibility objectives.
10. Develop a ‘virtual support hub’ using web-based technology to facilitate peer support amongst volunteers.

Project Management

1. Once programmes are established, support and enable new programmes to become strong, sustainable and of high quality.
2. Provide and collate statistics, measure service outcomes against agreed performance indicators and work with colleagues to review the supporting systems and processes.
3. Provide written and oral reports where required.
4. To act in accordance with the aims of Housing for Women
5. To promote and implement Housing for Women’s Equal Opportunities Policy and other polices adopted by the Board.

Please also be aware of and follow Housing for Women’s policies and procedures, with particular attention to health and safety, equality and diversity and customer service excellence. To further your development and knowledge you will be expected to attend training as necessary.

Housing for Women reserves the right to amend this role profile as necessary, after consultation with the postholder, to reflect changes in or to the role.

Experience and qualifications

• Experience of managing volunteers in the delivery of services to vulnerable people.
• Experience of the development, coordination and delivery of multiple volunteer services.
• Experience of leading on project development or management of multiple projects and influencing and negotiating with key partners to establish, promote and provide services.
• Experience of delivering induction and training programmes to groups of volunteers.
• Experience of the provision of support and advice to volunteers and service users.
• Experience of decision making based on risk assessment and safeguarding procedures.
• Evidence of establishing, maintaining and monitoring management information systems and procedures.
• Knowledge and understanding of developing and delivering new volunteer led services to a vulnerable client group.
• Knowledge and understanding of partnership working and the ability to influence and negotiate effectively.
• Knowledge of best practise of volunteer management including all stages of recruitment, induction, training and development and service delivery within person’s home environment and in the community. 

Skills

• Excellent interpersonal and communication skills, in particular facilitation, presentation and information giving skills.
• Ability to communicate effectively.
• Good It, Literacy and Numeracy skills.  

Personal style and behaviour 

• Understanding of equality and diversity best practise and legislative requirements in relation to service delivery, development and recruitment of volunteers.

Other requirements

• A high degree of confidently, trust and reliability at all times
• Commitment to quality, customer service, best practice and best value in all aspects of the Association’s operations
• Demonstrate a commitment to equality and diversity
• Personal commitment to the corporate values, vision and objectives of Housing for Women’s culture of continuous vice improvement

Volunteer Coordinator

We have an exciting opportunity for an organised and experienced Volunteer Coordinator to join an organisation making a real difference in people’s lives.

Position: Volunteer Coordinator

Location: Birmingham

Hours: Part-time, 24 hours per week

Salary: £18,158 per annum + benefits

Benefits: Pension and healthcare scheme benefits.

Closing Date: 14th December 2023 - please note – the organisation will be interviewing candidates as they apply, so early applications are recommended.

About the Role

Volunteers are at the heart of the services we provide to older people and the core purpose of this role is to lead and co-ordinate the delivery of the organisation’s volunteer engagement strategy. This will include recruitment, development, and retention of volunteers to ensure that there is a pool of reliable and experienced volunteers to support the activities of the charity. You will also design and implement evaluation systems to demonstrate the impact of the volunteer programme.

Key responsibilities of the Volunteer Coordinator will include:

• To liaise with Service Managers to define roles and put together role descriptions for new volunteers.
• To advertise both internally and externally the required volunteer job roles and complete all necessary checks, and other relevant recruitment and selection matters.
• To work with Managers, to ensure that volunteers are appropriately placed in roles, according to their skill sets and interests.
• To ensure that all new volunteers are on-boarded correctly and receive an agreed induction in line with current health and safety and safeguarding legislation which ensures they are well-prepared to undertake all aspects of their volunteering role.
• To manage the overall provision of training for all volunteers and work alongside colleagues to review and agree on the content and ensure that all statutory and mandatory training is given and recorded.
• To further develop, protect and uphold the organisation’s credibility and reputation for offering an exceptional volunteering experience.
• To maintain the volunteer handbook and complete all processes for producing and updating all volunteer materials, policies, and procedures.

About You

This is an opportunity for an outgoing and energetic individual, and we would like to hear from candidates who are passionate about supporting and developing volunteers. You must have excellent communication, teamwork, and organisational skills, with a commitment to energising and developing volunteers.

To succeed in the role of Volunteer Coordinator, your key skills will include:

• Previous experience as a Volunteer Manager for a similar-sized organisation.
• Experience in implementing volunteer management systems and processes.
• Experience in recruitment and direct supervision of volunteers.
• Experience in developing relationships and networks with statutory and voluntary sector partner organisations.
• Experience in building strong relationships with colleagues and volunteers.
• Knowledge of current best practices in volunteer management.
• Excellent planning and organisational skills.
• Ability to work to targets and outputs to achieve funding contract requirements.
• Ability to communicate effectively, both in writing and verbally, with people at all levels.
• Ability to engage and influence colleagues.

About the Organisation

The employer is an independent local charity, working to support the older people of the City of Birmingham and the Metropolitan Borough of Sandwell. They have been working in the local community to help older people for 30 years in various forms.

The organisation is committed to promoting equality of opportunity and diversity within our organisation and in relation to the recruitment and selection of staff.

You may have experience in areas such as Volunteers, Volunteering, Youth Volunteer, Activities Volunteer, Community Volunteer, Volunteer Coordinator, Volunteering Coordinator, Youth Volunteer Coordinator, Activities Volunteer Coordinator, Community Volunteer Coordinator, Volunteer Manager, Volunteering Manager, Youth Volunteer Mentor etc.

PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation.

Volunteer Coordinator

Are you well organised, empathetic, and compassionate?

We are looking for a Volunteer Coordinator to join a small but growing charity team to make an important contribution to the support of those who have been impacted by suicide.

Position: Volunteer Coordinator

Location: Remote working with expectation to Head Office, 14 – 16 New Lawn Road, Ilkeston, Derbyshire DE7 5HE.

Salary: £30,014.40

Hours: Full time, 37 hours per week – Including some evening and weekend work

Contract: Permanent

Closing date: 31st December 2023

Interview date: 15th and 16th January 2024

Benefits: 25 days of holiday plus public holidays, Additional day’s leave after one, three-, and five-years’ service,3% employer pension contribution (upon successful completion of probation) Salary increases within first 2 years to reflect the progression, Annual Well Being day, Family-friendly flexible working arrangements on agreement, hybrid working arrangements maybe agreed.

About the Role

You will be responsible for all aspects of the day-to-day management of the volunteer provision across the North or South of England. Leading on the recruitment, training, management and support of volunteers, the implementation for volunteer policies and contributing towards the development of a creative and innovative strategy that will ensure the volunteer services support the aims, objectives and values of the organisation.

Key responsibilities include:

• To recruit, train and support volunteers to act as an advocate for the organisation.
• To establish approximately three local support groups in each of the counties, focusing particularly on areas in which currently has no group present.
• To travel as necessary to assist with and to monitor groups, especially those which may be facing difficulties.
• To empower volunteers to establish groups which lack provision and to generate their own sustainability.
• Liaise with the Trainer to support with development of training and deliver appropriate training for volunteers, including ASIST.
• To ensure all volunteers have access to regular supervision.
• To provide monthly progress reports to the Lead Volunteer Coordinator.
• To ensure all volunteers work in line with policies, procedures, codes and guidance, including health and safety, confidentiality, safeguarding, data protection and equal opportunities.
• To identify any conflicts of interest associated with the organisation and help ensure they are appropriately managed.
• To identify any risks in delivery of the service.

About You

As Volunteer Coordinator you will have an understanding of the ethos and nature of the voluntary sector. You will also be capable of dealing with stress and others’ grief/anger.

You will also have:

• Experience in providing training and support to staff/volunteers and/or external agencies.
• Ability to recruit, supervise and support a dispersed team of Volunteers across a wide geographical area.
• Ability to engage with communicate effectively and maintain professional relationships with a range of individuals/organisations.
• To deal with sensitive information and maintain strict confidentiality.
• Ability to work under own initiative and able to prioritise work to meet deadlines.

About the Organisation

The organisation offer peer led support across the UK, to people aged over 18 years who have been impacted by suicide. They are a rapidly growing organisation and are achieving a much higher national profile.

Other roles you may have experience with could include Volunteer, Volunteering Officer, Volunteer Management, Volunteer Engagement, Volunteer Coordinator, Volunteering Coordinator, Fundraising Coordinator, Coordinator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Haemochromatosis UK, a multi award-winning medical charity which works to support people affected by genetic haemochromatosis, is seeking a charity administrator / volunteer coordinator to be based in our busy Pinchbeck office. We have recently secured Investing in Volunteers accreditation and are continuing to develop and expand our volunteering offerings.

This role reports to the CEO and involves close collaboration with the charity’s small staff team and over 40 UK-based volunteers. It would suit someone with prior experience working with people in a community, education or charity setting.

Key responsibilities

Administration (50%)
• Administering the membership, donor and clinician databases and promptly responding to members’ and donors’ queries via email and telephone
• Coordinating the delivery of our membership offer including preparing and despatching membership packs to new members
• Sending out booklets, leaflets and information to our members, donors, hospitals, GP surgeries and partners
• Processing orders from our online shop promptly and accurately
• Uploading donation and membership payments
• Recording daily activities such as new memberships, awareness packs issued and mailings
• Telephone answering during office hours
• Handling our incoming and outgoing post
• Providing administrative support for our conferences and events (8-10 per year, weekdays & occasional weekends)
• Planning, promoting and supporting our community fundraising efforts
• Supporting remote colleagues with administrative tasks such as bookings and mailings

Volunteer Coordination (50%)
• Welcoming and onboarding volunteers to a range of roles, including initial training coordination and DBS verification (as appropriate)
• Acting as point person for all the charity’s volunteers, ensuring volunteering rotas are complete and operational at all times
• Overseeing the implementation of the charity’s Investing in Volunteers accredited volunteering policies and procedures
• Leading and/or participating in online volunteer onboarding and training sessions

Requirements/qualifications
 

This role requires excellent people, interpersonal, organisational and communication skills. The successful candidate will be comfortable using Microsoft Word, Excel, Powerpoint and Zoom with prior experience of working with website CMS helpful. Prior experience of volunteer coordination and Investing in Volunteers accreditation is helpful, but not essential.

This role is based in the charity’s Pinchbeck (Spalding) office on Mondays and Tuesdays 9am-3pm. This role requires some additional out-of-office hours work during evenings and weekends (8-10 days per year in total). UK-wide travel is required from time-to-time, expensed in line with the charity’s expenses policy. Start date is flexible.

Type of Contract: Fixed Term, up to 31/12/2024 (possibility of extension)

What we're looking for:

• Ideally you will be a strong administrator and have excellent organisational skills.
• You will have proficient IT skills and a familiarity with Google products and packages.
• You will have an attention to detail in order to maintain accurate records for the whole organisation.
• Knowledge of GDPR and how to implement its principles with record management is beneficial.

Main duties and responsibilities:

• Monitor and respond to volunteer applications, arranging and conducting interviews with volunteers. Assist with the accurate record keeping of volunteer details in line with GDPR.
• Set up all new volunteers and staff members on the various computer systems used within the organisation.
• Develop and maintain record keeping systems for the various volunteers and staff - in particular their training and development.
• Reporting regularly to the Training & Development Manager and Senior Management Team on volunteer recruitment and retention.
• Monitoring and maintaining records of training sessions attended by volunteers and staff members.
• Assisting the Training & Development Manager with the administration of internal and external training.

Interview Dates: Monday 18th December 2023

We reserve the right to close the applications earlier if suitable candidates are found, so encourage early applications.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

 

We are looking for a Mentor Coordinator

 

Salary: £27,000 - £32,000 pro rata

Location: Hammersmith - with some travel required to support service provision across London Boroughs

Hours:   21 Hours per week (core hours 9 am - 5pm and  11am - 7pm required)

Contract: Fixed Term Contract – until December 2025

 

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

 

About us

 

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. 

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. 

About the role:

As the Young Women & Girls Mentor Coordinator, this is an exciting time to join Advance while we embark on our journey to reach even more young women and girls aged 13-25 in need of support. You will project manage the mentoring service and recruit, support and develop Volunteer Mentors in their roles. Working as part of an innovative and newly-funded service, you will also work closely with the Maia Service Manager to capture and share feedback and learning from the project, using this to inform the ongoing development of Advance’s ways of working with YWG and disseminating findings widely across key partners and networks

About You:

 

To be successful as the Mentor Coordinator you will need the below experience and skills:

You will be able to project manage the Maia’s Service’s peer mentoring programme, liaising with keyworkers and partner agencies to successfully establish and run a peer mentoring programme across six boroughs. Effectively engage and recruit ten women with lived experience to act as Volunteer Mentors for the YWG engaging with the Maia service. 

You will be able to develop resources and deliver a training package to Volunteer Mentors, including sessions on key topics such as safeguarding, data protection and confidentiality, building relationships and maintaining boundaries, active listening and risk and crisis management, as well as specialist workshops focused on the challenges facing YWG, including violence, abuse and exploitation and contact with the criminal justice system.

You will have experience in developing and maintaining links with partner agencies (statutory and non-statutory, including children and young people’s and women and girls’ voluntary services) across the six boroughs, raising the profile of the Maia service and developing specific referral pathways for Volunteer Mentors and the YWG they support where appropriate.

You will be knowledgeable and have a strong understanding of the challenges facing vulnerable young women and girls, including the impacts of domestic abuse, exploitation, mental health and contact with the criminal justice system, and of the practical and emotional support needs specific to this group, including education, confidence and relationship-building.

 

 

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered. 

 

· Closing Date for Applications: Sunday 7 January 2023 @ 23:59

· Interviews are taking place on week commencing 15 January 2023

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

 

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways 

**************************************************************

Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

 

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

We are recruiting a Volunteer Co-ordinator who will be an integral member of our volunteering team. The postholder will co-ordinate all aspects of the volunteer journey from recruitment and selection through to induction, training and supervision. You will work closely with the Volunteering Manager and other Volunteering Co-ordinator/s to deliver the Merton Befriending Service, which provides 1-2-1 support for some of Merton’s most isolated older adults. You will also support volunteer recognition events and produce volunteer communications.

FOOD Club Coordinator, FOOD Clubs

Hertfordshire – Crossbrook FOOD Club Cheshunt

7 hours per week (part-time, 1 day per week on Saturdays)

Grade 2 (upper) point 16-19: Starting at £24,724, raising to £27,232 FTE per annum (£4,677.51 - £5,169.22 pro rata, per annum)
Temporary Contract until 31 December 2024, with possibility of extension

Are you a self-motivated, innovative team player, who is solution focused and passionate about making a difference? Do you have an excellent track record of retaining and delivering excellent operational services? If so, we want to hear from you.

At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community-based services, as well as supporting thousands more through national programmes and grants.

The Family Action FOOD (Food On Our Doorstep) programme aims to:

· provide regular access to a sustainable supply of food to people at risk of food insecurity

· encourage families to access local support services and be signposted to other agencies

· increase disposable income for local families to improve life chances and wellbeing

· reduce the amount of food being sent to landfill in the UK by utilising surplus food

The FOOD Club Coordinator will support all aspects of the day-to-day running of the clubs to ensure we offer our members a high quality service.

You will have previous experience in either retail, health & safety, environmental health and education. Previous experience of working with families is desirable.

You will have an enthusiasm for delivering high-quality customer service and have a clear understanding of food hygiene standards and procedures.

You will have the skills to lead and motivate a team to deliver to targets and will be passionate about supporting members of the community to access low-cost, high-quality food.

The coordinator will have supervisory oversight, in partnership with the regional manager and national FOOD Club manager, including budget monitoring, stock control, recruitment of staff and volunteers, induction and training, supervision and appraisal.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an interview.

What will we offer you?

We’ll offer you a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. All roles in Family Action are open to a discussion about possible flexible working options, subject to business needs, and all new starters will have the right to make a flexible working request from day one of employment. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.  

Next steps:

• To apply: fill out the Application Form and email it to the designated inbox (25) located on the advert document.
• To learn more about Family Action: check out our Recruitment Pack
• To learn more about Family Action’s terms & conditions:  check out the Summary Terms & Conditions of Employment
• To help us fulfil our commitment to encouraging diversity and promoting equal opportunities: fill out our anonymous Equality & Diversity Monitoring Information survey

Closing Date: Monday 18th December 2023 at 9.00am

Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.

ID: 1009

Join the Lewisham Local team to become our new Volunteering Support Coordinator! Lewisham Local connects our community to give, share and work together to create happier and healthier communities. We are a friendly team, committed to supporting people in the local community to give and share their time and skills to making Lewisham a happier and healthier place!

You will coordinate our Support Into Volunteering project, helping local people to apply for volunteering roles. You will be a confident communicator, able to support individuals on a 1-1 basis and build relationships with other professionals to generate referrals and promote the service to the wider community. You will have a keen interest in the local community and have ideas and energy to help our charity connect with and support more local people. You will also support local community organisations to develop their volunteering roles that they post.

If you would like more information on the role and/or even visit us to see where and how we work, please get in touch with Sam Hawksley, Chief Executive on sam @ lewishamlocal. com.

We are committed to our staff team reflecting the diversity of the communities we serve and strongly welcome applications from minority communities.

Candidates who outline their skills and experience in their cover letter that matches the essential criteria will be interviewed. Two references from the previous and current employer will be taken up for the successful candidate, and where necessary employers may be contacted to gather further information.

We are committed to the safeguarding of vulnerable adults and children, where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

11th Dec 9am – Closing Date

18th Dec - Interviews

JOB DESCRIPTION

Job Title: Events Coordinator

Team/Directorate: Events and Specialist Projects / Fundraising

Salary range:£25,000-£27,000

Reports to: Events Lead (Challenge)

Hours: 37.5 hours per week

Location: Shooting Star House, Hampton

Part 1: Job Profile

Main purpose of job

Successful, innovative high-quality fundraising is key to funding the care we provide for children and their families.

This post holder will be responsible for supporting the Challenge Events team deliver their annual calendar of challenge events which includes our bespoke events such as the Sunrise
Series and Fire Walk; Third Party events including the London Marathon, Swim Serpentine and Action Challenges and our Choose your own Challenge programme.

The post holder will also provide administrative support to the Challenge Events team as well as providing support, materials and fundraising advice to all challenge events fundraisers ensuring that high quality supporter relationship management is maintained at all times.

Work relationships

The post holder will work closely with and report to the Events Lead (Challenge) and will also work closely with the following:

• The wider fundraising team to support each other in promoting challenge events and offering advice and support to our community and corporate partners doing challenge events.
• Work with the Volunteer team to recruit volunteers to help support at all our challenge events.
• Finance team to make sure that income is accurately recorded to all challenge events.
• Database team to make sure accurate records are kept and reporting is in place to accurately represent all activities.
• Marketing team to ensure the successful implementation of communications plans to help maximise communications and participant sign ups.
• Hospice Administration staff and care team staff in relation to supported families who are fundraising.
• External contacts such as JustGiving, Active Network, along with various third-party event organisers, charity Tour Operators, Suppliers and Agencies.

Decision making authority

Decision making around day-to-day priorities and daily activity, as agreed with the Events
Lead (Challenge)

Scope of job

a) Support the Challenge Events team in recruiting challenge events participants across the programme, recruitment of volunteers, communications plans, event marketing and event attendance.

b) To provide excellent administrative and project support to the Challenge Events and wider Fundraising Team

c) To provide excellent supporter care to all Shooting Star Children’s Hospices supporters, volunteers and event participants.

Part 2: Main duties and key responsibilities

Engaging and motivating event participants

• Providing administrative support to the Challenge Events Team in the development and delivery of the challenge events programme including being the first point of contact for event enquiries, building relationships with supporters, processing event registrations and responding to enquiries in a timely manner
• Support the Challenge Events Team to compose pre and post event stewardship emails as well as handwritten Good Luck and/or Thank You cards when required.
• Develop existing relationships with supporters to further engage with Shooting Star

Children’s Hospices.

Event administration

• Maintaining the database (Raiser’s Edge) to ensure data is recorded and updated accurately.
• Working alongside the Database Team to ensure processes work effectively – event registrations and imported and checked, RE updated accordingly and correct stewardship emails sent.
• Ensuring JustGiving pages and other online sponsorship platforms are monitored regularly to segment data for relevant stewardship emails.
• Support the Challenge Events Team with the overall stewardship and supporter journey across the programme.
• Support Challenge Events Team with thanking process across CE programme.
• Assuming responsibility for event equipment, dispatching fundraising/event packs and relevant T-shirts and vests where appropriate.

Other duties

• The post holder will be working in a developing environment and he/she will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.
• The post holder must be able and willing to get to/work in both hospices and our fundraising base at Shooting Star House in Hampton.
• The post holder must be able to attend key event dates within the Challenge Events programme (full programme and dates available on request).
• The post holder should be prepared to attend meetings and events on behalf of

SSCH in different parts of the country. Some meetings and events may be during evenings or weekends.

• Keep up to date with the ever-changing landscape of the future of mass participation events, working to support the Events Lead (Challenge) to adapt the challenge events programme appropriately.

This role profile is not exhaustive and is subject to review

Mandatory Criteria

1. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

2. Health and Safety

The post holder will be responsible for health and safety in the area under their control and ensure that they are familiar with SSCH’s policy on health and safety at work.

3. Mandatory Training
The post holder will attend all mandatory training relevant to their role.

4. Our values and behaviors
Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children, and young people with life –limiting conditions, and their families. We require that all our staff share our common values and display behaviors that will enable us to achieve our goals.

Professionalism – we will safeguard our families, each other, and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest, and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Part 3: Person specification: Qualifications, experience and skill levels

Key: E = Essential D = Desirable

Qualifications

• 5 GCSEs A-C or equivalent, including Mathematics and English (E)
• Fundraising Qualification (D)

Experience

• Fundraising experience (D)
• Previous experience of working directly with supporters or customers (E)
• Excellent database skills and previous experience of working with a fundraising database (D)
• Excellent working knowledge of Word, Excel and PowerPoint (E)
• Demonstrable work experience within an administration role (E)

Knowledge and Skills

• Excellent communication skills, written and verbal (E)
• Excellent time management and organisational skills with good attention to detail (E)
• Proactive, enthusiastic and solution-focused work approach (E)
• Proven experience of a flexible approach to managing and prioritising a varied workload and at times multiple tasks(E)
• Customer focused with the ability to show empathy, tact and diplomacy at all levels

(E)

General attributes

• Ability to engage and enhance cross-team working
• A commitment to the values and beliefs of Shooting Star Children’s Hospices
• Contribute to providing a positive, supportive and caring working environment
• Remains calm and focused under pressure
• Works in a way that inspires confidence and respect from colleague
• Flexibility in work commitment, willing to work weekends and evenings in support of specific events.

What we offer

Pension scheme

· NHS Pension Scheme (eligible employees)

· Stakeholder pension scheme

· Employee contribution 3.5%

· Shooting Star Children’s Hospices contribution 4.5%

· Additional contributions – we will pay 1% above the contribution up to a limit of 7%

Annual leave

· 35 days including Bank Holidays rising with length of service

· 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

· Generous sick pay scheme

· Enhanced maternity, adoption, and paternity leave pay

· Flexible working arrangements

· Death in service benefits

· Reimbursed professional membership fees

· Eye care

· Employee referral scheme

· Blue Light discount card

Health and wellbeing

· Employee Assistance Programme

· Occupational Health

· Mindfulness sessions

· Cycle to work scheme

· Mental Health First Aiders

· Nutritionally balanced meals at Christopher’s (free employees)

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

 

We are looking for a Peer Mentor Coordinator (WrapAround)

 

Salary:            £26,000 - £32,000

Location:             Hammersmith and other London centres

Hours:                  35 Hours Per Week 

Contract:           Permanent

 

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

 

About us

 

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.  

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies. 

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

The WrapAround Peer Mentor programme was set up to enable women with lived experience to have the opportunity to support women who are still involved in the Criminal Justice System. The role of the Peer Mentor is to support women in the WrapAround to access opportunities that enable them to make more positive choices. We have designed an intensive training programme for the Peer Mentors which gives them the tools they need to support women with complex needs. 

About You: 

 

To be successful as the Peer Mentor Coordinator (WrapAround) you will need the below experience and skills: 

You will be adept in project management and coordinating the mentoring service. With strong stakeholder and engagement skills you will be fundamental in liaising with key services. You have the ability to develop and deliver training and to recruit volunteers to support women who have been in contact with the criminal justice system. Your standard of work will be of high regard offering support to the mentors and demonstration of a good service. You will have excellent case management skills and demonstrate the ability to manage a revolving workload. 

 

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered. 

 

• Closing Date for Applications: Sunday 17 December 2023 @ 23:59
• Interviews are taking place on a rolling basis 
• *Advance reserves the right to close the advert early, or on the appointment of a candidate.

 

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways 

**************************************************************

Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

 

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

 

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.   We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing. 

Volunteer Co-ordinator - London AGX

Permanent with funding

35 hours per week

£26,705.64 per annum

Benefits

London Borough of Newham

The Children's Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.

This role sits within our children and families directorate, which works to provide immediate one-to-one and group support for children who urgently need support. Your role will be to help us maintain and develop innovative practice to support our work in our services around the country.

TYPE OF PERSON WE ARE LOOKING FOR/ WHAT'S EXPECTED OF THEM

We are currently looking for a Volunteer Coordinator to join our dynamic, ambitious team.

KEY SKILLS AND COMPETENCIES

In order to be successful in this role, you must have:

-Experience of developing and delivering training programmes

-Experience of recruiting, training and supporting Volunteers to a high standard, including developing and maintaining a comprehensive programme of support.

-Experience of peer mentoring programmes and/or experience of facilitating participation activities with young people.

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Therefore, candidates applying for work in our CYP Directorate will be required to complete an “Employment history_template” document prior to interview. The fully completed document should be loaded by the candidate at the point of uploading your CV.

The closing date for applications is Tuesday 19th of December 2023. If after 14 days, we have received enough applications we can close this vacancy from the 12th December onwards.

Interviews will be held in January 2024