Volunteer coordinator jobs

Ready for something new?

We are looking for people with great energy and motivation to join our Short Breaks service which offers a chance for young people with an additional need/ disability to have fun and a break from daily routines, and helps families to enjoy quality time, local activities, and connections with others.

2 x CYP Coordinator- Short Breaks- 30 hours- Ashford and Swale, Canterbury and Thanet

Our holiday and weekend activities give parents and carers a break while providing participants a safe, welcoming space to have fun and receive the care they need. Our coordinators plan, arrange and deliver a programme of activities shaped around the needs of the young people, making the most of local opportunities, from heritage sites and outdoor adventures, to sports, arts and crafts, cooking, and team challenges. These sessions help children build friendships, grow in confidence, and express themselves in a fun, supportive space.

1 x CYP Coordinator- Short Breaks Family Days- 30 hours- Kent wide

Family days bring families together to create special memories and enjoy time with others who share similar experiences. The coordinator develops and facilitates activity days which involve the whole family and provide opportunities to build friendships and connections with others. Activities take place at outdoor centres, local heritage sites and museums, as well as organised beach days and community centre-based workshops and activities.

Applicants should have relevant experience of working or volunteering with children and young people in education, health or social care, and have exceptional organisation and communication skills. 

The roles are 30 hours per week, working Wednesday to Saturday. In school holiday periods, more activities take place on weekdays (instead of Saturdays), so flexibility is needed.

It’s essential that applicants have their own car and are willing to drive a minibus (full training provided). 

Do a job that is amazing! 

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Carers leave

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Hours: A minimum of three days per week up to full time 

Contract: Permanent 

Location: Home-based with occasional travel to our office in Vauxhall, London (approximately four times per year), occasional travel to visit projects and approximately two overnight stays per year 

Reports to: Head of Marketing, Communications and Fundraising. 

About Housing Justice 

Housing Justice brings together communities and finds solutions to homelessness by building personal connections, a sense of belonging, and creating justice in the housing system. We train and support volunteers to offer various accommodation options while building a network of local support. This includes providing personalised assistance to help individuals access relevant local services and address their other needs. Through compassionate, courageous, and collaborative action, we implement innovative solutions to tackle housing injustice, enhance the quality of housing, and elevate the voices and experiences of groups affected by housing injustice to both local and national governments. We welcome applications from all sections of the community and recognise the value of lived experience of homelessness. 

About your role 

This is an exciting opportunity for a skilled Fundraising Co-ordinator to join the Marketing, Communications and Fundraising team at Housing Justice.As Fundraising Co-ordinator, you will identify both statutory and grant funding opportunities to fund our projects, and craft compelling bids and proposals that clearly articulate our vision, services, and value to commissioners and funders. You will also be responsible for applying for relevant accreditations to support your applications and will have experience of building corporate partnerships. 

Please note that we do not accept CVs or applications that are not submitted using our standard application form..

WHO WE ARE

Animal Equality is an international organisation working with society, governments and companies to end cruelty to farmed animals. Animal Equality has offices in the United Kingdom, United States, Germany, Italy, Spain, Mexico, Brazil and India.

Animal Equality UK’s current key campaigns include:

• Strengthening enforcement of animal protection laws
• Halting the expansion of Scotland’s salmon farming industry
• Achieving a ban on foie gras imports
• Securing species-specific slaughter legislation for fish
• Inspiring the public to eat plants, not animals

ABOUT THE ROLE

Animal Equality’s campaigns have driven Parliamentary debates, legal victories, policy shifts, corporate commitments, mainstream media coverage, and inspired thousands of individuals to change their diets.

We are seeking a creative, driven, and strategic Campaigns Coordinator to deliver our current high-impact campaigns with a view to exposing the cruel animal agriculture industries, influencing decision-makers, and mobilising the public to create lasting change for farmed animals.

Working closely with team members, the Campaigns Coordinator will design and deliver imaginative campaigns while working in alignment with the organisation’s wider mission: to end factory farming. The role requires initiative, creativity, tenacity, and a solutions-focused mindset, as well as the discipline to execute projects effectively and professionally.

The Campaigns Coordinator will report to the Executive Director and work closely with others across our UK and international teams. The appointee will play a key role in coordinating and inspiring volunteers and external stakeholders.

The Campaigns Coordinator will have opportunities to travel across the UK and internationally to organise and lead peaceful demonstrations, ensuring Animal Equality maintains a visible, strategic, and compelling presence at key decision-making moments. While not common, occasional evening or weekend work may be necessary to support campaigning activities. Any additional hours worked and agreed with your Manager can be reclaimed as TOIL.

ABOUT YOU

You are a professional, confident, and resilient campaigner who thrives in a fast-paced environment and is committed to Animal Equality’s objectives. You are adaptable, with excellent interpersonal skills, and a positive outlook. You are curious, creative, and agile, able to think outside the box and solve problems. You can move seamlessly between big-picture strategy and on-the-ground delivery, bringing fresh ideas and relentless energy to every project.

You actively seek constructive feedback and use it to continuously improve your work. You show ownership and a growth mindset that is focused on improving the world for farmed animals. Knowledge of farmed animal issues and alignment with Animal Equality’s mission is a must, as is professionalism, adaptability, and discretion.

You must have a minimum of three years’ experience in campaigning, advocacy, or directly related fields, with a proven ability to design and deliver successful campaigns.

Benefits:

• Holiday entitlement equal to 33 days per year (including standard public holidays).
• Personalised Employee Assistance Program (EAP): an Animal Equality-funded benefit that offers employees confidential counselling and advice on a wide range of work and personal issues. The program offers several services, such as a 24/7 confidential helpline and expert Cognitive Behavioural Therapy.
• Flexible hours, with the option to start between 8am-10am and finish between 4pm-6pm.
• Able Futures Support: The service is a nine month, practical and confidential support service for employees whose circumstances or mental health may impact their wellbeing or work. Employees can work with a mental health professional to deepen their understanding of how their mental health may impact them and will build coping skills and resilience to thrive at work.
• Yearly stipend to access learning and development resources, to help employees further grow their personal and professional skills.
• A free vegan lunch every month at the Animal Equality monthly meetups.

Position Location: Remote, in the UK. Candidates should be prepared to travel to London once a month for in-person team meet-ups. Please note that travel for these routine office visits is self-funded. Occasional travel to Animal Equality events may be required, with all associated expenses fully covered.

APPLY NOW

To read the full job description and apply, please visit our careers page.

Closing date: Wednesday, 1 April 2026.

The interview process comprises a multiple-stage interview and skills test. The appointment process will run throughout March, with Animal Equality UK making an offer to the successful candidate shortly after.

Contract Type: Fixed Term for 10 months

Interviews: 23rd and 24th of March via MS Teams

Join us at The King’s Trust as our new Brand & Marketing Coordinator and play a vital role in helping young people feel inspired, connected and supported.

As part of our growing Brand & Marketing team, you’ll be at the heart of the action - keeping operations running smoothly, supporting colleagues across multiple marketing and fundraising functions, and ensuring our campaigns land with real impact. This is a fantastic opportunity to bring your organisational flair, creativity and energy to a mission‑driven team committed to changing young lives for the better.

In this varied and fast-paced role, you’ll manage inboxes, diaries and key administrative processes, coordinate team meetings and events, support with presentations and documentation, and act as a first point of contact for internal stakeholders. You’ll also work closely with our finance team to keep budgets and supplier processes on track, oversee departmental filing systems, support the Brand & Marketing Director with day‑to‑day admin, and help maintain the smooth flow of information across the wider team. Every task you take on contributes directly to our ability to deliver meaningful campaigns and initiatives for young people across the UK.

We’re looking for someone who’s proactive, organised and enthusiastic someone who enjoys solving problems, building relationships, and supporting colleagues at all levels. You’ll bring strong Microsoft Office skills, experience managing admin within a busy team, and confidence working with a variety of internal stakeholders. In return, you’ll join a supportive, inclusive workplace where your ideas are valued and your development is encouraged. If you’re passionate about helping young people thrive and want to play a key part in a charity making a real difference, we’d love to hear from you.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Brand & Marketing Coordinators? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Brand & Marketing Coordinators! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Help keep our day centre and night shelter for people experiencing homelessness run smoothly and effiiciently. 

About the role 

The Operations Coordinator will play an important role in the smooth running of the day centre and night shelter. Working with the Operations Lead, the post holder will secure a diverse and active cohort of volunteers able to fill all the necessary shifts, ensure the building is well maintained and manage the stock of necessary provisions so that guests are adequately provided for. We particularly welcome those with lived experience of homelessness who are able to bring their ‘expertise through experience’ to the role.

Key responsibilities:

Volunteers

• Work with the Operations Lead in the recruitment, training and onboarding of our volunteers, coordinating any relevant checks as required
• Manage volunteer rotas for all our projects: ensuring all shifts are filled in a timely fashion
• Contribute to our engagement with volunteers to ensure they have the best possible experience. This includes supporting the Operations Lead in managing the volunteer advisory group and the provision of training and development of volunteers
• Ensure the volunteer CRM system is kept up to date with all aspects of volunteer data and contribute ideas and actions to improve the process
• Contribute to regular volunteer communication including volunteer newsletters
• Contribute to reports for trustees and other stakeholders on our volunteers and their contribution to the smooth running of the centre.

Premises

• Timely reporting of any damage to the property, fixtures and fittings and liaising with the local authority and repair teams
• Undertake actions as required to ensure the health and safety of the premises, guests, staff, and volunteers. This includes fire alarm tests and fire drills, emergency lighting tests, acting as a fire warden, security alarm tests, and any other health and safety aspects of the premises.

Logistics and administration

• Undertake the ordering of food, stocking of food donations, and timely communications to volunteer cooks
• Ensure all costs are properly recorded and shared with our bookkeeper
• Undertake other administrative tasks as required.

Organisational engagement

• Contribute to organisational strategic planning and review of progress
• Contribute to the development of grant proposals and reporting as required
• Contribute to the development of relevant organisational policies and procedures
• Develop collaborative working relationships with all staff and volunteers.

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The role is full-time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).

We are looking for a Societies Development Coordinator to provide accurate, consistent and innovative support to the 400+ clubs and societies, committees and volunteers. They will support the delivery of a variety of student led events and activities, empowering and enabling student leaders. This role will put students’ experience at the forefront of everything we do, focusing on providing excellent management of stakeholder relationships, problem solving and risk management with student activities.

Do you have experience in organising and managing a variety of events; or enabling volunteers to deliver events? Do you have Knowledge and understanding of student activities programmes including clubs, societies and volunteering? 

If the answer is yes, then we want to hear from you.

Our ideal candidate will have the ability to manage conflicting priorities and busy workload, excellent interpersonal skills and the ability to work with a diverse range of people and be committed to working in a democratic and student led environment.

Personal Independence Coordinator

Salary £29,571.20 Full Time 35 hours per week

Do you want a job that makes a positive difference in people’s lives?

Age UK Croydon’s very successful PIC service for older people in Croydon is recruiting for a new Personal Independence Coordinator.

PICs work alongside health and care professionals within a neighbourhood team, adopting a multidisciplinary approach to working with people who have long term health and social care needs. The PICs provide critical links between formal health and social care services and the wider community support networks. We have adapted our way of working in response to COVID, helping older people to access technology and connect in new and exciting ways.

Full training will be provided; the important qualities we are looking for are:

• Excellent communication and listening skills
• A positive attitude and the ability to problem solve
• A cheerful, friendly, outgoing personality
• Highly organised with the ability to manage multiple priorities
• The ability to work flexibly, alone and as part of a team.

We regret we shall not be able to contact applicants who are not shortlisted for interview.

Closing date for applications: 9am Wednesday 1st April 2026

Interview Dates: Wednesday 8th April 2026

Would you like to be Gods heart, hands and feet to the children of inner city Leeds?

Do you love Jesus and want to play your part in impacting the lives of 1000 children connected to Kidz Klub? If you love logistics and decision making, and would love to pray, coordinate, serve, project manage and encourage a dedicated team then get in touch. The Children of Leeds need you.

We have an exciting Vacancy here at Kidz Klub!

We are looking for an enthusiastic, committed, compassionate individual who is passionate about reaching children at scale through our large Central Klub and Schools Work. The role involves Coordinating a large team of committed Volunteers and Line Managing Staff members and organising our large Central Klub, as well as assemblies in Schools. In all these areas you will be cheering your team and the children on, injecting a lot of fun along the way. 

Our vision is to work together with congregations and partners to see lasting transformation, through the love of God, for the most marginalised, unreached children, their families and communities of Leeds. 

37.5 hours per week (we would consider term time only-please state on your application). 

Salary £28,000-£29,000 gross dependent upon experience and qualifications. A Pension is offered in line with the Trusts policy. 

Annual Leave 6 weeks/year plus Bank Holidays to be taken in school holidays.  

Other benefits: Employee health support plan. Flexible working options. Termly prayer day, training day and retreat day. Ongoing personal development and training.  Employee discounts scheme. Join a Kings Award recognised organisation and a team who love and care for each other well.

Due to the nature of our work, this position is subject to a successful Disclosure and Barring Service check and references. 

Deadline for applications: 9am 11th March

Interview: Stage 1 Monday March 23rd 3-8:30pm at Central Klub. Stage 2 sit down interview Tues 24th  or  Weds 25th March 26 daytime.

Position to commence:ASAP following above

Help tackle loneliness among older people in care homes

Thousands of older people living in care homes receive few or no visitors. Friends for Life Bedford exists to change that.

Through our befriending and group activities, we bring companionship, connection and meaningful relationships to care home residents across Bedfordshire.

We are now looking for a Marketing, Partnerships, & Activities Lead to help more people discover, support and get involved in our work.

About Friends for Life Bedfordshire

We are a Bedford-based charity working to address the social isolation of older residents in Bedfordshire’s care homes.

Founded in 2007, we have grown from a small local initiative to a registered charity with c90 volunteers supporting more than 30 care homes across Bedford Borough. In the last year, over 1,100 care home residents received our services.

The Role

You will help more people discover, support and engage with Friends for Life Bedfordshire.

This is a hands-on role focused on telling our story, strengthening our digital presence and developing partnerships with organisations across the local community.

We are  a small organisation, so you will have the opportunity to shape how we communicate our work and develop partnerships while working closely with other members of our small team.

This is a flexible part-time role (15 hours per week) suited to someone who enjoys creative marketing, community engagement and building meaningful relationships.

Key Responsibilities

Marketing & Communications

• Manage social media channels and create engaging content
• Plan and deliver digital marketing campaigns (organic and paid)
• Maintain website content and produce email newsletters
• Capture stories, photos and case studies that demonstrate impact
• Monitor and evaluate marketing activity using simple metrics

Partnerships & Activity Development

• Build links with schools, colleges and youth groups, co‑designing intergenerational wellbeing activities
• Develop corporate relationships to support volunteering
• Represent Friends for Life at community events and speaking opportunities
• Track participation, gather feedback and ensure activities are safe and resident‑focused

About You

We are looking for someone who is creative, organised and motivated by social impact.

You may come from a background in marketing, communications, partnerships or community engagement.

You will likely bring:

• Strong writing and storytelling skills
• Experience managing social media or digital communications
• Confidence building relationships with partners and stakeholders

· The ability to work independently and prioritise work in a small team

Experience in the charity or community sector would be helpful but is not essential.

This role may particularly suit someone who:

• wants a flexible part-time role with meaningful impact
• enjoys working in a small organisation where they can take initiative
• is seeking a portfolio role alongside other work or consultancy

What We Offer

• £16.79 per hour (£13,096 per year for 15 hours a week)
• Employer Pension
• Flexible and Hybrid working
• A supportive and passionate team of staff, volunteers and trustees
• The chance to transform the lives of care home residents every single week

How to Apply

Please submit your CV and a short covering statement outlining how your experience aligns with the position.

Selection will be via an interview and there will also be an opportunity to meet the team.

Please note that applicants must have the right to work in the UK and be able to evidence this prior to interview.

Finally, the role is subject to an Enhanced DBS check.

Are you an experienced event professional with a passion for humanitarian work? Do you thrive on delivering impactful events that bring communities together and drive meaningful change? 

We are looking for an Event & Fundraising Coordinator to join us and lead the planning and delivery of fundraising, community engagement, and awareness events across the UK. You will ensure events are impactful, compliant, and financially successful while strengthening relationships with donors, volunteers, and communities.

Herer at Khalsa Aid International we are committed to serving humanity by delivering humanitarian relief across the world. Inspired by compassion and equality, we support people affected by disaster, poverty, and conflict.

Key Responsibilities

• Plan and deliver a calendar of fundraising and community events (charity dinners, runs/walks, food drives, exhibitions, corporate and faith events)
• Manage budgets, suppliers, venues, risk assessments, and event logistics
• Develop ticketing, sponsorship packages, and donation mechanisms to maximise income
• Monitor income/expenditure and produce post-event reports (including ROI)
• Recruit, brief, and supervise volunteers
• Build relationships with Gurdwaras, community leaders, councils, schools, and corporate partners
• Support marketing through social media content, promotional materials, and on-site storytelling
• Ensure compliance with health & safety, safeguarding, GDPR, and charity governance requirements
• Track KPIs and produce evaluations and recommendations

Essential

• 2+ years’ event management experience (charity sector preferred)
• Fundraising or sponsorship experience
• Strong organisation, budgeting, and stakeholder engagement skills
• Flexible to work evenings/weekends and travel across the UK
• Knowledge of H&S, safeguarding, and GDPR
• Proactive, adaptable, culturally sensitive, and committed to humanitarian values.

Desirable

• Punjabi language skills
• Social media/digital marketing experience

Candidates must have the legal right to work in UK; we are unable to offer visa sponsorship for this position.

We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected

About Unique

Through sharing knowledge and lived experience, Unique helps families and professionals navigate the world of chromosome and gene disorders.

Unique is a charity that provides accurate and accessible information to empower those looking for answers. Alongside this, we act as a facilitator, helping people connect with each other to share their experiences of rare gene and chromosome disorders.

We work with anyone who has been affected by, or wants to know more about, rare chromosome or gene disorders - whether that’s an individual, a family, a carer, a doctor or a scientist. We believe that by working together, we can find new ways to support and celebrate people living truly unique lives.

Unique has over 30,000 members (individuals, families and professionals) globally, but our office is based in Oxted, Surrey, UK.

The Role

This role will develop, support and manage a network of volunteers across England to help build both virtual and local communities for families affected by rare chromosome and gene disorders.
 
This role will lead on the recruitment, training and ongoing support of volunteers from the Unique membership to ensure they feel confident, connected and valued in their roles. Working closely with the Engagement and Communications Officer, the postholder will also help plan and run a programme of virtual events and online activities tailored to the needs of our members and encouraging supportive peer relationships between them.
 
The ideal candidate will be a strong communicator with experience of volunteer management and community engagement. You’ll enjoy building relationships, empowering others, and creating opportunities for people to connect and support one another.
 
This is a hybrid role which includes occasional working in our Oxted office to build relationships with our small, friendly team, as well as time spent on the ground with volunteers in different regions. The role will involve regular travel across England, with occasional weekend and evening work (for which time off in lieu will be provided).
 
We are committed to inclusion, equality and diversity and welcome applicants from all parts of the community.

Key Responsibilities

• Develop and deliver Unique’s volunteer strategy, ensuring volunteers are effectively supported and engaged

• Recruit, train and induct new volunteers, and develop resources, training materials and recognition schemes for volunteers

• Provide regular communication, guidance and supervision to volunteers, ensuring their wellbeing and satisfaction

• Build a strong sense of community through a programme of face to face and virtual meet-ups and workshops

• Work in partnership with volunteers and members to creatively use online communication channels to promote community connections

• Maintain up-to-date volunteer records and ensure compliance with safeguarding, data protection and health & safety policies

• Coordinate and support volunteer involvement at family events, conferences, webinars and local meet-ups

• Work collaboratively with the staff team to promote volunteering opportunities and celebrate volunteer contributions

• Monitor and report on volunteer engagement, diversity and impact

Person Specification

Qualifications

Educated to degree level or equivalent experience

Essential qualities, skills and experience

Experience of recruiting, training and supporting volunteers

Experience of working in community engagement or outreach

Excellent interpersonal and communication skills, both written and oral

Strong organisational skills with the ability to manage multiple priorities

Empathy and understanding of the challenges faced by families affected by health or disability issues

Ability to work both independently and as part of a team

A flexible, can-do attitude and creative approach to problem solving

Proficient in Microsoft Office and comfortable using online collaboration tools and databases

A commitment to the aims and values of Unique

Desirable qualities, skills and experience

Experience working in the charity or health/disability sector

Experience of online community management or peer support programmes

Knowledge of safeguarding principles and best practice in volunteer management

Additional requirements

Willing to travel regularly across England

Availability to work occasional evenings and weekends

A DBS check will be required prior to appointment

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

This is a brilliant opportunity to join a dynamic and ambitious team as we aim to deliver a consistently excellent experience to our supporters.

Location: Flexible, in line with our hybrid working policy. We work together in the London office a minimum of two days a month, plus other occasional in-office days as required.

About the role

The mission of the Supporter Care team at Crisis is to ensure that everyone who contacts us has an excellent experience. We are looking for a new Customer Service Coordinator with a strong background in customer service/supporter care. In addition to being great on the phone and having excellent writing, the successful candidate will be a problem solver who loves methodically working through issues to uncover root causes. You will also have a strong collaborative approach and be willing to develop yourself professionally by learning new skills.

This is an exciting time to join our team. We are about to transition to our new CRM (Microsoft Dynamics 365). We are also implementing new ways of getting the most from our contact management system (Zendesk), utilising AI and other functionality. This role will suit you if you have a strong understanding of customer service, are able to learn new technologies and to adapt to a changing environment all while delivering consistently excellent service.

About you

To be successful in this role you will:

• Have significant current or very recent experience in telephone-based customer/supporter service
• Be an initiative-taker, actively seek solutions before escalating issues
• Be able to effectively handle complex and difficult telephone calls
• Have a strong work ethic and ability to carry out a high volume of tasks to high levels of quality and speed
• Be motivated to develop professionally and consistently meet performance targets

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 22nd March 2026 at 23:59

Interview process: Competency based interview plus assessment tasks

Interview date and location: In person interview at Universal House, 88-94 Wentworth St, E1 7SA, week commencing 13th April 2026

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Job Title:Supporter Experience Coordinator

Salary: £28,860

Hours:Full Time,37.5

Contract Type: Permanent

Location:SSH / Hybrid,TW12 3RA

About Shooting Star Children's Hospices

We have an exciting opportunity for a Supporter Experience Coordinator to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

About the role

Your key purpose will be to support the Supporter Experience Manager in delivering an excellent supporter experience for individuals across all fundraising activities. This includes projects related to Shooting Star Children’s Hospices Individual Giving programme, supporter journeys and ensuring Shooting Star Children’s Hospices families who choose to fundraise are effectively supported in their activity. This role will support the charities appeal fundraising programme, working with the Head of Supporter Engagement and Supporter Experience Manager on supporter stewardship.

The Supporter Experience Coordinator will also provide efficient and effective key administrative support to the wider fundraising team, optimising income generation proactivity cross-team. They will support in maximising the potential of our fundraising data, ensuring accurate and effective fundraising finance processes, gift aid maximisation and utilising the fundraising database.

About you

If you are enthusiastic about fundraising and enjoy diverse responsibilities, this could be the perfect role for you.

We are looking for someone who feels confident working as part of a team as well as working independently. Previous experience in an administrative role is desired, with excellent knowledge of Word, Excel and Powerpoint. Excellent oral and written communication skills, with the ability to communicate effectively in a sensitive and compassionate manner. 

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
  
  Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
  
  Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
  
  Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Are you looking for an opportunity to develop your skills and make a difference in helping to end homelessness and rebuild lives?

We have 2 vacancies for Case Coordinators to join our No Second Night Out and Rough Sleeping Prevention Services:

• 1 x Rough Sleeping Prevention Service (Lambeth & Islington) - Fixed term contract until 31st March 2027
• 1 x NSNO West Hub (Pound Lane) - Permanent

Candidate will be considered for both roles.

Both teams provide a rapid response service, intervening to ensure no one needs to sleep rough. Clients in these services will have a range of support needs to include low to high levels of mental health and substance misuse, immigration support needs and other complex issues.

This role will best suit someone who can adapt to a fast paced environment while contributing to and drawing strength from a supportive team of experienced colleagues.

In the pivotal role of Case Coordinator, you will work flexibly to support clients where they need us the most.

What you'll be doing: 

• Work with the managers to maintain a high quality service and deliver an effective accommodation case management system.
• Provide line management, motivation and supervision to staff to ensure they can deliver thorough assessment planning with a recovery-focused approach with the aim of reaching rapid move on and positive outcomes for clients.
• Build strong relationships with partner agencies to continually improve options and ensure safe and suitable accommodation, as well as other short-term or provisions are available for clients.

Working hours will typically be Monday – Friday, 9-5. However, flexibility will be required with some early mornings or later evenings on occasion to meet the needs of the service.

About you

This exciting role will suit someone interested in developing their career supporting vulnerable adults. If you have good problem solving and organisation skills, and some experience of communicating and negotiating with a variety of internal and external stakeholders to reach positive outcomes we encourage you to apply. You should have:

• Excellent communication skills and the ability to build and maintain relationships with a variety of people. 
• The ability to motivate staff and clients to achieve outcomes with a creative and person centred approach.
• Some experience of case management and delivering best practice around assessment of client needs and providing personalised support or advice to vulnerable adults.
• Ability to manage staff and volunteers in a fast-paced environment; or the willingness to develop these skills.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 18th March 2026

Interview and assessments on: w/c 30th March 2026

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits