Volunteer Customer Service Assistant Jobs
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Contract type
Permanent - St Giles Hospice Shops
Location
Mere Green
Hours
37.5 Hours (working 5 days out of 7) Fully flexible 8:55am - 5:05pm trading over 7 days
Annual salary
£27,300
Review Date
09/05/2024
As the Community Shop and Online Manager for our flagship store in Mere Green you will lead a team of paid staff and volunteers. You’ll be empowered to make decisions locally whilst working within a supportive framework. You’ll work within and for your local community ensuring that engagement and support is understood and promoted.
You’ll have great commercial skills, an understanding of how online selling works and why customer service is key and want to be part of a successful team. Ideally, you’ll have previous retail management experience, be able to demonstrate strong leadership and have the ability to work with and motivate any team.
Reporting into a Regional Manager you will be responsible for ensuring that your store and the online store runs efficiently and delivers a positive financial contribution to the Hospice. You’ll also have the support of a Retail Regional Supervisor, available to provide encouragement, training and development of best practise.
Qualifications
Essential
·Good standard of education in English and Maths
Knowledge and experience
Essential
·Genuine interest in charity retailing/fashion
·Previous retail/charity retail management or supervisory experience
Desirable
·Local community knowledge
·Experience in E-commerce operation, ideally in charity retail
Values
Exhibits our hospice values and behaviours
Skills
Essential
·Proven customer service skills.
·Flexible and be able to adapt to change on a daily basis
·Able to complete physically demanding work in the form of standingfor long periods and moving stock
Desirable
·IT and numeracy – Office365/Share point
Personal Attributes
·Strong communicator
·Good interpersonal skills.
·Good time keeping & strong work ethic
·Conducts themselves’ in a professional manner.
·Good organisational skills
·Inclusive and diverse in their approach
·Empathetic
·Team Player
·Able to work under pressure
·Collaborative
·Ambassador for St Giles Hospice
Other requirements
·Eligibility to work in the UK
·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Just so you know:
This post is subject to a Disclose and Barring Service (DBS) check.
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
The estate includes 22 shops and e-commerce operation with a turnover of approx. £3.5 million which supports the overall income generation strategy.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Contract Type
Permanent - St Giles Hospice Shops
Location
Kingstanding
Hours
37.5 Hours (5 days out of 7) Fully flexible 8:55am - 5:05pm trading over 7 days
Annual Salary
£23,166
Review Date
09/05/2024
As a Community Shop Manager for St Giles Hospice you will lead a team of paid staff and volunteers. You’ll be empowered to make decisions locally whilst working within a supportive framework. You’ll work within and for your local community ensuring that engagement and support is understood and promoted.
You’ll have great commercial skills, an understanding of why customer service is key and want to be part of a successful team. Ideally you’ll have previous retail management experience, be able to demonstrate strong leadership and have the ability to work with and motivate any team.
Reporting into a Regional Manager you will be responsible for ensuring that your store runs efficiently and delivers a positive financial contribution to the Hospice. You’ll also have the support of a Regional Supervisor, available to provide encouragement and development of best practice.
The estate includes 22 shops and e-commerce operation with a turnover of approx. £3million which supports the overall income generation strategy.
Knowledge and experience
Essential
·Good standard of education in English and Maths
·Genuine interest in charity retailing/fashion
·Previous retail/charity retail management or supervisory experience
Desirable
·Local community knowledge
Values
·Exhibits our hospice values and behaviours
Skills
Essential
·Proven customer service skills.
·Flexible and be able to adapt to change on a daily basis
·Able to complete physically demanding work in the form of standing for long periods and moving stock
Desirable
·IT and numeracy – Office365/Share point
Personal Attributes
·Strong communicator
·Good interpersonal skills.
·Good time keeping & strong work ethic
·Conducts themselves’ in a professional manner.
·Good organisational skills
·Inclusive and diverse in their approach
·Empathetic
·Team Player
·Able to work under pressure
·Collaborative
·Ambassador for St Giles Hospice
Other requirements
·Valid driving licence
·Eligibility to work in the UK
·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Just so you know:
This post is subject to a Disclose and Barring Service (DBS) check.
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
The client requests no contact from agencies or media sales.
Salary: £24,102 per annum, pro-rated
Location: Shelter shop, Eastbourne
Hours: Part time, 22.5 hours per week
Contract: Permanent
Closing date: 7th of May 2024 at 11:30pm
We're looking for an inspirational people person to join us as an Assistant Shop Manager in our Shelter shop in Eastbourne. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.
You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time.
This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
What are the benefits?
We offer a wide range of benefits, including 30 days annual leave, enhanced maternity/paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme. Full training and support is also available to candidates that don't have retail experience but do possess all the other skills required to do the job.
About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.
About you
- You are a naturally energetic person with an enthusiasm for managing and empowering people.
- You know how to recruit and develop a team of volunteers
- Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs.
Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
Apply to be part of our team and be the change you want to see in society.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Assistant Support Worker - Homelessness
Newbury
£22,861 per annum
Permanent
Full Time (You will work on a 7-week rotation, with a mixture of early and lates between the hours of 7am - 8pm)
Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and move towards independence?
Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.
Our client’s homeless service provides support to adults who are homeless or at risk of homelessness across two locations, each are tailored to meet the needs of the clients.
They have an opportunity for an Assistant Support Worker to join their friendly team. You will love helping others and enjoy supporting individuals to achieve their goals and to become more independent. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations.
Some of your duties will include:
-
Supporting clients by prompting and helping them to attend appointments
-
Encouraging their involvement in personal progression in the form of education, training, employment activity or volunteering.
-
Helping them develop their practical skills in areas such as budgeting, shopping, cooking and housework, laundry, health and hygiene
-
Working with external partners (such as colleges) to maximise the opportunities available to clients so that they can resettle in the community.
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Empowering clients to achieve the outcomes they identify as desirable for independent living including involvement in practical tasks within the hostel such as basic maintenance/ room decoration
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Involving clients in the smooth running if the hostel environment
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Helping to maintain a welcoming, safe environment, identifying and minimising all potential risks to users of the premises and the organisation and property
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Maintaining client records using relevant systems to a good standard
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Work in accordance with the Health and Safety regulations and all policies and procedures
What you will bring:
Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people. Your values will match theirs and you will be committed to helping others and enjoy the real job satisfaction that this brings.
You will have:
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Clear verbal and written English
-
Good IT and keyboard skills
-
Polite, assertive manner, ability to self -motivate
-
Passion for working in a client/customer facing role
-
Knowledge of the benefits system and tenancy legislation
-
An interest and genuine concern for homelessness and related issues
-
Knowledge of voluntary and statutory agencies
They reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.
Staff benefits, support and development
Their benefits include:
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Pension with life cover
-
Generous holiday allowance
-
Extra mile awards for outstanding work
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Work offers including discounted shopping vouchers, days out and holidays
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Cycle to work scheme
-
Confidential employee assistance programme including access to counselling
-
Employee voice – their Staff Council
-
Recruitment referral scheme
They support and develop our staff by providing:
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A comprehensive induction and training programme
-
Management training
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Trauma-informed care training
-
Specialist training, coaching and development opportunities linked to personal development plans
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Access to accredited qualifications
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Mental Health First Aid training and provision
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Access to counselling psychologists via their Psychology Service
If you love helping others and want to join their friendly team, they would love to hear from you!
Age UK is recruiting! With over 250 locations across the UK, our stores raise funds for some of the incredible services and support provided by the charity.
We have an exciting opportunity to join our fantastic Hull St. Andrews team as an Assistant Manager.
Our amazing Assistant Managers support our Store Managers in all aspects of the business, helping to guide and support our valued team of Sales Assistants and volunteers while ensuring customers are provided with an exemplary shop experience.
If you have a passion for retail and would like to use your skills within a charity that supports thousands of older across the UK, then this may be the role for you!
You will have:
- The ability to work collaboratively and consultatively with the Shop Manager
- Ability to lift and carry bags of stock up to 10kg's.
- Be able to lead a team of volunteers and staff
- Ability to delegate and coach staff
- Excellent customer services skills
- The ability to manage time under conflicting priorities
- IT literacy and numeracy skills
Ideally you will also have:
- The ability to understand and establish successful retail processes
- Ability to understand basic financial reports
- Experience in a customer facing role
What we offer in return:
- A 28 hour working week
- 25 days holiday (pro-rata) + bank holiday allowance
- A generous pension - we will contribute 8%
- Great discounts and rewards through Blue Light Card and BenefitHub
- Life assurance, Bupa health cashback plan
- Tickets for Good - Free and discounted tickets for events
Additional Information
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
All CVs and covering letters will be anonymised by our recruitment system when you apply for a role at Age UK. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview. We are trialling this functionality to strengthen our recruitment process and offer a fair, unbiased selection process.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Assistant Housing Manager (London based with travel across our sites nationally)
Circa £39k plus generous benefits package
Fixed term Contract - 15 months
The Mercers’ Company is a livery company focused on being a philanthropic force for good. We have a rich history dating back over 700 years with philanthropy as the common thread between our past, present and future.
The Company is looking to recruit an experienced Assistant Housing Manager to join the Housing team on a Fixed Term Contract for 15 months.
The Assistant Housing Manager reports to the Housing Manager to support the delivery of operational efficiency across the Company's six residential sites and services for 206 residents, including leasehold. The role will provide excellent customer service to our residents and work to ensure that each site is safe, secure and compliant with regulatory requirements. The AHM will support the development and implementation of new systems and processes and provide guidance on Housing policies and procedures. This role will work closely with the finance team to manage rental income and invoice payment.
The role holder will deputise in the absence of the Housing Manager.
The successful candidate will excel in communication and organisation, displaying a high level of professionalism while effectively building and maintaining relationships with diverse stakeholders. A strong team player, who enjoys and varied role and possess the ability to use their initiative. Proficiency in IT and database management is essential, alongside exceptional customer service skills.
While experience in property management and knowledge of housing benefits are preferred, they are not essential. An enhanced DBS check is required.
This is an exciting opportunity to work for an ancient but ambitious city organisation, investing in opportunities to create positive change and make a real difference to people’s lives.
The benefits of working with the Mercers’ Company include: non-contributory pension scheme, private medical insurance, 30 days’ annual leave, plus the ability to purchase additional annual leave, travel season ticket loan, subsidised gym memberships, 3 days volunteering days per year and excellent learning and development opportunities.
To apply please email a CV and a covering letter outlining why you are suitable for the role close of business on Monday 15 April 2024.
You will provide support to our Cost-of-Living Crisis Clinic Consultant to co-ordinate the efficient service delivery of our busy Cost-of-Living Crisis Clinics, used by clients who need assistance to make successful applications for: welfare benefits; social housing; lower utility and broadband tariffs; and crisis and general grants. You will work with a wide range of people internally and externally, providing support and supervision to volunteer advisers and helping clients.
You will be a confident communicator who will have the right blend and balance of strong administration skills with excellent interpersonal and customer-facing skills and legal knowledge, working for a charity supporting and enhancing the lives of people in the local community.
This role is central to Westway Trust’s commitment to deliver activities and events to the benefit of the North Kensington community. You will also work from and help to co-ordinate the delivery of our Cost-of-Living Crisis Clinic at our outreach site, St Luke’s Community Centre, EC1V.
Key responsibilities of the role include but not limited to:
General Duties
- Being the initial point of contact; receiving calls and emails from clients and referring agencies, , and booking client appointments in an efficient and timely manner
- Setting up and clearing away after Cost-of-Living Crisis Clinic sessions, (currently, Tuesdays, at St Luke’s Community Centre, 90 Central Street, Islington, EC1, and Wednesdays at Westway Trust, 1 Thorpe Close, Ladbroke Grove, W10). Sessions start at 9.00am and finish around 1.00pm
- Meeting, greeting and orienting (showing where the facilities are and H&S guidance) clients and volunteers
- Triaging clients on to our database and referring clients who are out of scope to other relevant organisations
- Assisting clients to complete online and paper forms both face-to-face and remotely
- Liaising in a positive manner with our stakeholders, eg. clients, other teams within Westway Trust, our funder, a City Law firm, and our hosts, Westway Trust and St Luke’s Community Centre
- Responsibility for monitoring our work, completing simple reports, writing case studies, making sure volunteers complete their data entry after advising clients, and running case management statistics using AdvicePro, our case management system) (training on AdvicePro will be provided)
- Recruiting, inducting, training and supervising volunteers both corporate (from the City) and lay (students and local residents)
- Casework; writing up case notes about clients helped
- Attending relevant meetings and training and keeping resources up-to-date
- General administration including: photocopying, scanning and record keeping, and coordinating the general day-to-day activities of the Cost-of-Living Crisis Clinics
- Effectively contributing to make our Cost-of-Living Crisis Clinics high performing in line with the values of Westway Trust
Appeals & Representation Duties
Responsibility for our legal appeals representation service, including:
- Triaging clients, including reading appellant’s hearing bundles to assess the merits of their case
- Case management of appellants’' appeal cases, (ie, smooth management of appellants' cases from inception to post-hearing)
- Attending hearings
- Guiding and case managing lawyers/law students on applications for leave to appeal/set aside to the Upper Tribunal/Judiciary, (from the Lower Tribunal). Full training will be given
Qualifications: You will have or be working towards a law degree or equivalent.
Knowledge and Experience:
- A good understanding of the law in any jurisdiction
- Experience of providing an efficient, customer focused service, with a personable and collaborative approach and ability to provide, develop and maintaining friendly positive relationships with customers, staff, volunteers and other stakeholders
- Good time management and organisational skills
- Excellent administrative skills
- High level of IT skills. Experience of using Microsoft Word, Excel and PowerPoint and database software (we use AdvicePro)
Personal Skills:
- Good people management/awareness skills
- Good communication and presentation skills, orally and in writing.
- Ability to work independently and on own initiative with minimum supervision
- Ability to work as part of a team in a multi-cultural and diverse environment
- An inquisitive mind and good problem solver
- Interest in civil law
- Good memory and research skills
- Demonstrable understanding and commitment to equality, diversity and inclusion
Connections to/understanding of North Kensington or the surrounding area is highly desirable
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
As the Administration and Liaison Officer you will be the primary point of contact and the face of the Rugby foodbank for all stakeholders. You will need to have excellent administration and communication skills as you will be our contact point for volunteers, clients, voucher issuing agencies, food and financial donors. In partnership with the Service Delivery Manager, you will guide the development of the foodbank project including its material resources, financial assets, reputation, partnerships and volunteer body.
Your key skills will be effective communication and the ability to work with all types of people from every kind of background. You will engage with volunteers, clients, Trustees and external agencies such as statutory agencies, churches, schools and businesses to maximise engagement. You will need to be a flexible team member with the ability to balance duties according to the needs and opportunities of the organisation. You will be an outgoing self-starter who is confident working on their own initiative as well as part of a wider team.
Our stakeholders are primarily our volunteers, clients, voucher issuing agencies including statutory and community groups, food and financial donors from the community including churches and other faith groups, schools, other charities and businesses, our Trustees and staff.
Our Values: Compassion, Respect, Integrity, Faith and Community
At Hope4, (operating via the Hope Centre and Rugby foodbank), we believe that everyone has the right to have a place to call ‘home’, somewhere that is safe, secure and sustainable, and enough food even when in a crisis. We also believe that everyone should have the chance to realise their hopes and ambitions and as a charity, our clients are at the heart of what we do. Although Rugby is a small market town, in 2023 we supported over 190 people at our Day Centre and provided over 6000 food parcels at our Foodbank. Our staff and more than 80 volunteers are crucial to making this happen. Rugby foodbank is part of the Trussell Trust network of foodbank and operates within their operating model. The charity is founded on Christian principles and works to address homelessness and food poverty in the Borough of Rugby. Our staff and volunteers support these values and ethos irrespective of belief or background. Hope4 is the overarching charity name overseeing all operations of the Hope Centre and Rugby Foodbank.
For more details see the full job description and person specification.
The client requests no contact from agencies or media sales.
Fundraising Assistant
Horatio’s Garden charity is looking for an enthusiastic and committed individual, with flair for communicating through the written word, to support our Trusts & Foundations fundraising. This is a fantastic role for a graduate or someone looking to start a career in the charitable sector. You will be given ongoing support, training and mentoring throughout the job.
Horatio’s Garden is a growing, award winning, national charity improving the lives of people with spinal injuries by creating and nurturing outstanding garden projects in NHS spinal injury centres.
Trusts & Foundations is our largest income stream and we are looking to increase capacity in the team during a growth period for the charity.You will support our experienced Trusts & Foundations team to help meet, and exceed, our income targets and to provide fantastic support to our donors.You will also have the opportunity to spend half a day a week in our Salisbury garden assisting the Head Gardener and spending time with beneficiaries.
Main duties:
- Identify and research grant giving trusts and foundations to whom Horatio’s Garden is eligible to submit applications for funding.
- Proactively approach relevant trusts and foundations, where possible, to discuss potential applications before submission.
- Prepare and submit high quality applications for funding for a range of Horatio’s Garden projects.
- Prepare and submit high quality, timely progress reports to grant givers, contributing to longer term relationship development with funders.
- Maintain the Trusts and Foundations pipeline to maximise supporter retention and income generation.
- Identify and deliver opportunities to engage grant givers with Horatio’s Garden, through events and garden tours, to increase supporter engagement.
- Support the whole fundraising team with tasks where required.
General
1. Work with the gardens, arts programme and finance teams at Horatio’s Garden to understand the need for funding and the impact of Horatio’s Garden to maintain profitable relationships with supporters.
2. Ensure all contact and communications with supporters is recorded on our CRM database and on pipelines to enable continuity with supporters across the team.
3. Keep up to date with trends and developments in fundraising to identify opportunities for Horatio’s Garden to increase sustainable income.
4. Actively contribute to team and organisation meetings.
5. Actively contribute to projects and activities across the organisation, supporting colleagues and volunteers where necessary.
6. Support the charity at events and be willing to help the team with other activities where required.This may require travel to our garden sites across the UK and overnight stays.
Essential Skills, Knowledge and Experience for this role
- A flair for preparing compelling and persuasive written proposals/documents
- Excellent interpersonal skills, with a warm, friendly and engaging manner
- Numerate and able to interpret data and trends
- Ability to manage a varied workload, work on own initiative to multiple tight deadlines with demonstrable time management skills and processes
- Ability to form and maintain good relationships and to work within a team
- High level of efficiency – able to work under pressure
- Energetic with initiative and drive
- Enthusiasm for working in the charitable sector
- Excellent working knowledge of MS Office packages, particularly Word, Excel and Outlook
- Empathy and understanding of the issues faced by spinal injury patients
Please apply with covering letter and CV.
5 days per week. Some out of hours work may be required, for which time off in lieu will be provided.
We welcome informal enquiries.Horatio’s Garden is an equal opportunity employer.
Ideally based in our head office, just outside Salisbury in Coombe Bisset, SP5 4LN. Hybrid working considered.
As a Charity we are committed to creating and promoting a culture that protects and preserves the welfare of the vulnerable people in our care. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining and evaluating information from and about candidates including criminal record checks, to ensure that all persons appointed are suitable to work for our Charity.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Make a real difference to the lives of people with disabilities.
“Being a ASM gives me such job satisfaction I love working as a team with both my manager and volunteers and have learnt so much in this totally new job role.” - Llandudno Assistant Shop Manager
“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager
Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?
If you answered yes to these then we have the perfect opportunity for you.
Your role
As Assistant Shop Manager, it is an exciting opportunity to work alongside the Shop Manager in Surbiton's brand new Scope shop (Victoria Road, Surbiton, KT6 4NS). The shop will be opening mid 2024. You will be able to use your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You may also deputise and be responsible for running the shop when the shop manager is absent. A great attitude and willingness to learn are just as important as relevant experience.
About you
You’ll be a dedicated team player with a strong work ethic and committed to providing excellent customer service. You do not need specific retail experience. But we do ask that you are business minded and have worked in a fast paced, service environment where you put the customer’s needs first. You’ll also need to showcase a great attention to detail, solid IT skills and have a creative eye for displays. You will also demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience. And we raise much needed funds to deliver Everyday Equality for disabled people and their families.
Permanent - Full time, 35 hours per week.
Shop hours
It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Scope benefits
We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:
- 35 days annual leave
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.
Who are we at Scope?
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.
If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!
Please note that successful candidates will be subject to an enhanced DBS check.
Please note applications will be reviewed on a rolling basis, and interviews may take place and an appointment be made before the closing date. Early applications are therefore encouraged.
Using Anonymous Recruitment
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Job Summary:
We are seeking a passionate and experienced Charity Fundraiser to join our dedicated team in Malton, North Yorkshire. The successful candidate will be responsible for developing and implementing fundraising strategies to support the goals of our mental health charity. This is an exciting opportunity to make a real difference in the lives of those affected by mental health issues.
Key Responsibilities:
- Promote awareness of our objectives and our work to relieve suffering and distress
- Research and identify potential funding sources and grant opportunities
- Prepare grant proposals and manage grant reporting requirements
- Develop and implement fundraising strategies to meet or exceed fundraising targets
- Cultivate and maintain relationships with donors, sponsors, and supporters
- Recruit and lead a team of fundraising volunteers
- Plan and execute fundraising events, campaigns, and initiatives
- Collaborate with colleagues e.g. Comms Assistant to create fundraising initiatives
- Provide excellent customer service to donors, sponsors, and supporters
- Monitor and analyse fundraising data to assess performance
Qualifications:
- Bachelor’s degree (or equivalent) in communications, business, public relations, or related field
- Certification, diploma, or similar qualification in fundraising
- Proven experience in fundraising (minimum of three-years), preferably within the mental health charity sector
- Strong knowledge of fundraising principles, techniques, and best practices
- Excellent communication and interpersonal skills, including having confidence in public speaking, and paying good attention to detail
- Ability to lead and motivate volunteers
- Ability to build and maintain relationships with diverse stakeholders
- Strong organisational and project management skills
- Customer service-oriented mindset
- Ability to work independently as well as part of a team
- Passion for mental health advocacy and a commitment to making a positive impact
About Community Counselling:
The charity was established in 2013. It provides free therapeutic interventions such as counselling, play and creative art therapy, and EMDR (trauma) treatment to vulnerable people living in North Yorkshire, including children who have been the victim of crime. The clinical team consists of over 30 part-time practitioners, being a mixture of staff, volunteers (including trainees) and sessional workers. Last year we helped over 800 people with a wide range of mental health issues.
Employee benefits include enrolment in the staff pension scheme [employer contribution is 4%] after 3-months and access to the Employee Assistance Programme. The role will require some attendance at the Malton office, which benefits from excellent transport links - the office is at the station, is opposite the bus station, plus there is free onsite parking.
Closing Date for applications: 12pm Tuesday, 7th May 2024
To relieve the mental suffering and distress of persons in need in North Yorkshire by providing counselling and other therapeutic interventions
The client requests no contact from agencies or media sales.
Location: Stirling
Salary: £24,102.00 pro-rated
Contract: Permanent
Hours: Part time, 22.5 per week
Closing date: Monday the 29th of April at 11:30pm
We're looking for an inspirational people person to join us as an Assistant Manager and working in our Stirling shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.
You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.
About Shelter Scotland
A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.
About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.
About you
You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement.
Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:
· We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Age UK is recruiting! With over 250 locations across the UK, our stores raise funds for some of the incredible services and support provided by the charity.
We have an exciting opportunity to join our fantastic Bearwood team as an Assistant Manager.
Our amazing Assistant Managers support our Store Managers in all aspects of the business, helping to guide and support our valued team of Sales Assistants and volunteers while ensuring customers are provided with an exemplary shop experience.
If you have a passion for retail and would like to use your skills within a charity that supports thousands of older across the UK, then this may be the role for you!
You will have:
- The ability to work collaboratively and consultatively with the Shop Manager
- Ability to lift and carry bags of stock up to 10kg's.
- Be able to lead a team of volunteers and staff
- Ability to delegate and coach staff
- Excellent customer services skills
- The ability to manage time under conflicting priorities
- IT literacy and numeracy skills
Ideally you will also have:
- The ability to understand and establish successful retail processes
- Ability to understand basic financial reports
- Experience in a customer facing role
What we offer in return:
- A 14 hour working week
- 25 days holiday (pro-rata) + bank holiday allowance
- A generous pension - we will contribute 8%
- Great discounts and rewards through Blue Light Card and BenefitHub
- Life assurance, Bupa health cashback plan
- Tickets for Good - Free and discounted tickets for events
Additional Information
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
The client requests no contact from agencies or media sales.
Age UK is recruiting! With over 250 locations across the UK, our stores raise funds for some of the incredible services and support provided by the charity.
We have an exciting opportunity to join our fantastic Chester team as an Assistant Manager.
Our amazing Assistant Managers support our Store Managers in all aspects of the business, helping to guide and support our valued team of Sales Assistants and volunteers while ensuring customers are provided with an exemplary shop experience.
If you have a passion for retail and would like to use your skills within a charity that supports thousands of older across the UK, then this may be the role for you!
Please note: These advertised rates will be in effect from the 1st April, 2024
You will have:
- The ability to work collaboratively and consultatively with the Shop Manager
- Ability to lift and carry bags of stock up to 10kg's.
- Be able to lead a team of volunteers and staff
- Ability to delegate and coach staff
- Excellent customer services skills
- The ability to manage time under conflicting priorities
- IT literacy and numeracy skills
Ideally you will also have:
- The ability to understand and establish successful retail processes
- Ability to understand basic financial reports
- Experience in a customer facing role
What we offer in return:
- A 35 hour working week
- 25 days holiday (pro-rata) + bank holiday allowance
- A generous pension - we will contribute 8%
- Great discounts and rewards through Blue Light Card and BenefitHub
- Life assurance, Bupa health cashback plan
- Tickets for Good - Free and discounted tickets for events
Additional Information
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Bonny Downs Community Association has been working together to change lives and transform our community since 1998. Over the past 25 years our team has grown to provide a wide array of services that benefit Newham residents from all walks of life.
This role is specifically funded through the Youth Endowment fund as a pilot project ‘Thriving Communities’. You will be required to work alongside Thriving Communities commissioners, as well as the project’s Youth Justice Worker’s, Educational Psychologist, and/or professionals assigned to individual young people’s cases- such as teachers, social workers and mentors. The Thriving Communities project is a small part of a wider collaborative project, EMPOWER YOUTH, delivered by two partner charities so, although this position is based at BDCA, you will be working closely with a second East Ham Youth Partnership Project lead and team of Sessional Assistants based at nearby charity The Renewal Programme (TRP). Staff from each organisation will work together to deliver the programme and cross-refer young people to activities led by both teams. You will also be required to work with BDCA’s own Children & Families team during the summer scheme and liaise with our marketing team all year round. External partner agencies that you will work directly with include Thriving Communities panel, Newham Youth Empowerment Service, Newham Community Engagement Team, local sports clubs and schools.
Please apply by sending an up-to-date CV and covering letter (maximum 1 page). Ensure that your letter includes:
-demonstration of how your skills align with the Job Description
-how you are able to fulfil all the Person Specification criteria
-why you are interested in applying for the role.
Application deadline: There is no application deadline, we will be interviewing as and when suitable candidates apply
The client requests no contact from agencies or media sales.