Volunteer development manager jobs

Head of Learning, Operations & Partnerships (South)

We have an exciting opportunity for a strategic and dynamic senior leader to join a nationally recognised charity as the Head of Learning, Operations & Partnerships (South). In this pivotal role, you will shape and deliver Outdoor Learning programmes across the South of England.

Position: Head of Learning, Operations & Partnerships (South)
Location: Quenington, Gloucestershire – with scope for occasional hybrid working
Salary: £48,000 – £51,000 (depending on experience)
Contract: Permanent, Full time (35 hours per week)
 

Closing Date: Wednesday 27 August 2025 at 23:59
First Interview: Monday 8 September 2025 (Microsoft Teams)
Second Interview: Week commencing 22 or 29 September 2025 at Quenington

About the role:

This is a fantastic opportunity to lead the Trust’s regional Outdoor Learning programmes, combining strategic vision with day-to-day operational oversight. You will oversee a diverse portfolio—Farm Learning, Land based Skills and Outdoor Learning—ensuring impactful, safe, and high-quality delivery that aligns with our mission to engage young people with nature.

You will:

• Lead and support a multidisciplinary team, fostering a positive and collaborative culture
• Drive the development and implementation of regional learning strategies
• Oversee all aspects of site development, programme delivery, and compliance
• Build and sustain partnerships across education, training and land-based sectors
• Play a key role in reporting, budgeting, evaluation and fundraising efforts
• Champion innovative and inclusive use of our land and resources for learning

About you:

We are looking for a motivated and experienced strategic leader who is passionate about Outdoor Learning and environmental education. You will be collaborative, solutions-focused, and committed to empowering young people through meaningful learning experiences.

You will bring:

• Proven leadership and operational management experience
• Experience building partnerships and working across sectors (e.g. education, environment, agriculture)
• Strong team management, budgeting and compliance capabilities
• Excellent communication, project management and strategic planning skills
• A passion for sustainability, hands-on learning and making a difference in the lives of young people

About the organisation:

The charity’s mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment.

They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks.

Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact.

Why join us?

Working with us means being part of a dynamic, inclusive and supportive team committed to real impact. We offer a range of generous benefits including:

• 10% employer pension contribution
• 27 days annual leave (plus public holidays and office closure over Christmas)
• Life assurance
• Employee Assistance Programme
• Access to training and personal development budget
• Newly refurbished head office with a creative, flexible working environment

Other roles you may have experience of could include Director of Learning, Head of Education Partnerships, Outdoor Learning Manager, Education & Training Lead, Environmental Education Programme Manager, Strategic Operations Lead, Land-based Education Manager. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are SIFA Fireside, the support service for any adult in Birmingham that faces homelessness. For 40 years we have supported Birmingham’s most vulnerable people through Homelessness Intervention, Prevention and Recovery services.

The Head of Fundraising and Communications forms part of SIFA Fireside’s Senior Leadership Team, playing a key role in all aspects of the organisations fundraising strategy and activities. An integral part of this role is to ensure that SIFA Fireside’s values of courageous, dynamic, inclusive and supportive are visible in all that we do.

The post holder will oversee all income generation activities, develop donor relationships and ensure that SIFA Fireside retains a high profile in Birmingham and across the West Midlands.

Provide strategic and operational leadership across all areas of fundraising and communications to ensure all adults in Birmingham can live a future without homelessness.

Contribute to the development and delivery of the organisational, fundraising and communications strategies, reporting back to the board of Trustees on key achievements.

Overall responsibility for the effective day-to-day delivery of the fundraising, volunteering and communications functions.

Lead by example in building the confidence, motivation and commitment of staff and volunteers.

Take the lead on ensuring GDPR compliance across fundraising, communications, and volunteering activities, including the responsible management of personal data, consent processes, and data retention policies.

For the full list of Key Tasks, Managerial Responsibilities and Requirements, please see the Information Pack, Job Description and Person Specification.

Please complete the application form which is shown on our website.

Job title: Community Engagement Fundraising Officer
Reporting to: Director of Income Generation and External Engagement
Location: Jessie May office, Kingswood, Bristol and community based (80%) and home based (20%)
Salary: £28,840 - £32,917 per annum, pro-rata
Contract: Permanent
Hours: 28 - 35 hours per week

About Jessie May

At Jessie May, we provide specialist nursing care, at home, for children with life-limiting and life-threatening conditions. We support parents, siblings and wider family members in Bristol, South Gloucestershire, North Somerset, Bath and North East Somerset, and Wiltshire.

Through life and death, bereavement, and grief, we are here for families for as long as they need us - support for weeks, months, and years.

With us, seriously ill children can still be children, and their families can make memories to look back on when they need them most.

Our families let Jessie May into their homes, both physically and emotionally, offering expert care and much-needed space for parents and carers to rest, and recharge.

Purpose of Post

The Community Fundraiser will lead on efforts to develop and grow community fundraising initiatives and engage with schools, community groups, faith groups, and individuals.

You will help deliver key community events and campaigns, manage volunteers, cultivate long-term relationships, and secure vital support to fund Jessie May’s work.

We are seeking a highly motivated and energetic individual with experience of community fundraising to deliver agreed income targets and deliver long term sustainability within community fundraising.

Main Responsibilities

Community Fundraising and Engagement

• Coordinate the delivery of community fundraising campaigns, initiatives, and events, ensuring high levels of participation and engagement.
• Build and maintain strong relationships with community groups, schools, faith groups, and individuals, encouraging their ongoing involvement and support
• Act as the main point of contact for community fundraisers, providing guidance, support, and resources to help them succeed in their fundraising efforts
• Develop and implement an events calendar of activity to include UK and overseas activities, Jessie May organised events, own place events and purchased places.

Volunteer Fundraising Support

• Recruit, train, and support a network of volunteer fundraisers to support community fundraising activities.

Relationship Management and Stewardship

• Lead on the development and delivery of stewardship plans for community supporters, ensuring their efforts are recognised and celebrated.
• Maintain accurate records of community supporters and events in the CRM system, tracking engagement and financial contributions.

All Employee Responsibilities

• Maintain an awareness of and actively follow and promote Jessie May policies, including (but not limited to), Equality and Diversity, Health and Safety, Safeguarding, Date Protection and Confidentiality.
• Complete all Jessie May mandatory training, within the required timescales.
• The welfare of children and young people with who we support and come into contact with, either directly, or indirectly, is paramount to all staff at Jessie May and it is our responsibility to ensure that best practice is followed and that you adhere to the Jessie May values and Code of Conduct at all times.

To Note

• This is not an exhaustive list of tasks; Jessie May employees will be asked to undertake other ad hoc tasks relevant to the scope and purpose of the role. This job description reflects the present requirements of the post, and as duties and responsibilities change/develop, the job description will be reviewed subject to amendment in consultation with the post-holder. 
• Jessie May Culture and Code of Conduct
• The Jessie May team has created a ‘code of conduct’, which outlines the organisational culture. The behaviours that all team members adhere to are that:
• We are caring and compassionate, actively looking out for one another and supporting workloads where we can. 
• We support and understand each other’s priorities. 
• We are friendly and inclusive of everyone we come into contact with. 
• We maintain a professional attitude, fostering a culture of openness and actively encouraging constructive feedback among ourselves. 
• We are ambitious and hardworking and celebrate one another’s achievements.

Terms & Conditions and Employee Benefits

Conditions, including but not limited to the following:

• Checks: The appointment is subject to satisfactory references, DBS check and a probationary period of six months. 
• Salary:  £28,840 - £32,917 per annum, pro-rata depending on experience. Salaries are reviewed annually, at the discretion of the Trustees, where the budget allows, with any increases effective from April. 
• Pension: There is a group personal pension scheme that you are entitled to participate in, subject to the rules of the scheme.  You will be automatically enrolled into the scheme, however there is the option to opt out.  The employer’s contribution is 5 per cent while the employee’s contribution is 4 per cent of the pensionable salary. 
• Death in Service Provision (once successfully passed probation)
• Work base: Jessie May office and throughout the Jessie May service area.
• Holiday entitlement: Annual leave is 27 days pro rate, plus bank holidays.  Some annual leave is pre-allocated to cover some of the time between Christmas and New Year when the office is closed. This amount increases with service.
• Employee Assistance Programme
• Team Away Days and Social Events 
• Free on-site parking (if available)
• Free office refreshments 

Closing date: Monday 1st September
Interview date: Wednesday 11th September 
Interview location: Jessie May, 35 Old School House, The Kingswood Estate, Britannia Road, Kingswood, Bristol, BS15 8DB.
As part of our commitment to being a Disability Confident Employer, we guarantee an interview to anyone who identifies as disabled (as defined by the Equalities Act 2010) that meets the essential criteria set out in the person specification.

Interest? 
If you would like to find out more information about this role, please scroll down to download our job pack. To complete your application, simply click the apply button to be taken to our application form - here you will just need to complete and submit this form, and also send your CV as instructed on the form to the given email address. 

No agencies please. 

Evidence Officer

UK-Wide

£28,831 per annum (pro rata for part time hours)

Ref: 34REC 

Full Time 37.5 hours per week

Base: Hybrid working from any UK-Wide hub 

About the role

We have a new and exciting opportunity to work with us as an Evidence Officer, working as part of the Strategy, Impact and Evidence team. 

Sustrans’ Strategy, Impact and Evidence team is a leading centre of excellence in active travel research, monitoring and evaluation and we are recruiting now. As an Evidence Officer, you will work on a range of behaviour change and infrastructure projects, providing monitoring, evaluation, and analytical support. The Strategy, Impact and Evidence teamplays an important part in supporting our vision by providing robust evidence on sustainable and active travel that ultimately influences and shapes policy, practice and behaviour across the UK.

Focusing on monitoring and evaluating the impact of infrastructure and behaviour change programmes, you will work on a range of projects around the UK and be involved in the planning, delivery, analysis and reporting of our monitoring and evaluation work. 

We offer true hybrid working, a flexible mix of working from home and occasional travel to a nearby office hub. There is minimal travel required in this role, however in the course of your work you may have to travel to one of the nominated hubs or project sites if required to do so. 

About you

You should have demonstrable quantitative and/or qualitative analytical skills, and be a competent Excel user or have working knowledge of statistical software, such as R.

As an excellent communicator in both oral and written forms, you will have with the ability to present data and findings clearly. You should also have the capability to find innovative and creative solutions to problems.

You will own some experience of project management as well as delivery of project monitoring and evaluation. You should also have some experience of working and communicating with suppliers, partners and/or clients. 

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. 

What we offer

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment. 

Wellbeing

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
• Death in Service benefit – 3 x annual Salary

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

• Closing date for the receipt of completed applications is 23:59, 25 August 2025.
• Interviews will take place via MS Teams between the 2nd and 4th September 2025

About Sustrans

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle. 

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet. 

We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported. 

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.

About KLS’ Future Foundations education team 

Future Foundations is an education programme of Katherine Low Settlement. Since 2004, KLS’ Future Foundations education team of 10 part-time staff and over 100 volunteers, have supported young refugees and their families in Battersea and the London Borough of Wandsworth to thrive in their education. Through mentoring, family support, casework and homework clubs, we provide the tailored support each young person and their family (if they have one) needs to overcome the barriers to education they face at home and school. 

Key Objectives for this Role

Working under the supervision of the Senior Caseworker you will: 

Key Objectives and Details for this Role

Working with the Senior Caseworkers and Team Manager your role and responsibilities include: 

•Support staff to liaise with young people and their families/carers to communicate information regarding our work

•Provide information, support, advocacy and guidance to children and young people from refugee backgrounds (and their families/carers when available), to ensure that they are able to access their educational rights.

•Increase communication and understanding between young people, families, social services, schools and other professionals

•Develop relationships with schools and relevant agencies, in order to make and obtain referrals, and support refugee young people and their families access educational services.

•Empower young people and their parents to take control and be their own best advocates

• 

Main duties and responsibilities:

·Run 2 monthly evening drop in advice sessions at KLS youth club 

·Run 2 monthly drop in advice sessions at Southfields Acadmey

·Support refugee young people including unaccompanied asylum seeking young people (and their families/carers when available) to overcome barriers to access and thrive 

·Identify and assess their needs and advocate with them for their rights and entitlements

·Provide information and advice whilst working other agencies (e.g. social services, and mental health)

·Refer them to other agencies as appropriate.

·Make and follow up on internal and/or external referrals and signposting whenever relevant and according to adequate referral pathways, in response to the young people’s needs

·Liaise between young people (and with their parents/carers when available) with school, social services, other agencies and foster carers, to support young people holistically to overcome educational barriers

·Work with Future Foundations to Learn team members to share casework information and advocacy needs and to develop the work of the whole team in supporting local refugee young people and families

·Advocate on behalf of and/or represent young people by preparing reports and attending appeals or interviews or meetings with them

·Be familiar with local schools and services. Work with professionals in complementary statutory and voluntary services in person, by phone or by email.

·Maintain accurate and detailed casework records, action plans and monitoring data and be self-administrating. Ensure information on our database is accurate/up-to-date

·Compile data and case studies as requested by your line manager and in compliance with relevant funder requirements, ensuring reporting deadlines are met

·Keep and maintain robust recording and monitoring systems

·Respond to enquiries by telephone, e mail, referring on internally or externally organisations when necessary

·Maintain excellent safeguarding practices

Teamwork and reporting

•Work with Future Foundations team members to coordinate work, refer young people and/or parents/carers to our casework and advice team. 

•Contribute to reports for trustees and funders and attend periodic meetings with funders

•Communicate well with other teams within KLS to provide a high-quality service to our members

Other Duties 

•Participate in regular supervision and annual appraisals; help to identify your own job related development and training needs.

•Always work with anti-discriminatory, empowering practice, ensuring everyone is treated with dignity andrespect.

•Adhere to Katherine Low Settlement’s code of confidentiality, safeguarding and equal opportunities policies. 

•Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with the aims, values and ethos of KLS.

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

You will raise awareness of crime prevention and share stories about communities around the country. As we are a small team, we need to be flexible and support each other, which adds variety to the role. One day you might be creating content for our social media channels, and the next you might be welcoming a Minister to the office.

We are looking for a team-player with excellent written, verbal and digital communication skills. You’ll need to have good attention to detail and be proficient in social media and video production.

You’ll also need to be willing and able to help upskill our volunteers to be able to produce social media content. Being a national organisation across two countries, this role may require some travel to get out and about and support our members.

Are you a passionate and organised Events Coordinator or looking to develop your career in events? Would you like to join a team that’s flexible, reliable and enthusiastic, whilst being determined to deliver positive impact for people with cystic fibrosis? Then we have an exciting opportunity for you! 
 
We are currently looking for an Events Coordinator to support the Events Manager to plan and implement the Trust’s events portfolio programme. This is a rewarding role that comes at a time when there is significant change and progress for those living with cystic fibrosis. 
 
Cystic Fibrosis Trust is the only UK charity uniting for a life unlimited for all people with cystic fibrosis. We fund vital research, improve care, speak out and race towards effective treatments for all. Cystic Fibrosis Trust is here to make sure everyone with cystic fibrosis can live without limits.  
 
Sitting within our Community and Events Fundraising team reporting to the Events Manager, and working with the other Events Coordinator, you will focus on delivery of high levels of exceptional supporter stewardship to supporters through the events portfolio. 
 
Key responsibilities include:

• To support the delivery of excellent events experiences for Team CF participants at high profile events such as the London Marathon, Great North Run and London Landmarks Half Marathon. 
• To build effective relationships with supporters to promote and encourage participation to maximise fundraising whilst deepening supporter relationships to drive second actions and retention.

To be successful in this role, the requirements you will need to meet include (please see the attached job description and person specification for the full requirements):

• Have experience of organising or working within an event/or community fundraising environment. 
• Have excellent customer service and good communication skills.
• Be able to work effectively as a team player 

This role will require travel throughout the UK for challenge events. You will be able to take Time Off In Lieu (TOIL) for this and claim travel, hotel and subsistence allowances.
 
We will provide you with a laptop, mobile phone and any other essential equipment needed for your role.
 
The Community and Events Fundraising team all work from home and keep in touch with online team meetings, individual catch ups, as well as in person when required. 
 
This role offers a flexible location. Most of the team are home-based, but this role can be based at our London office (which would require the postholder to attend the office a minimum of two days per week).
 
We offer a range of benefits including flexible working hours, 30 days annual leave plus bank holidays, opportunities for learning and development, pension, healthcare cash plan and more.
 
We reserve the right to bring forward or extend the closing date. Therefore, if you are interested in this role, please submit your application as early as possible.
 
Please note you will need to have the right to work in the UK before starting work with us and we will check this. We do not hold a Home Office Sponsorship Licence and therefore cannot offer visa sponsorship for our roles.
 
NO AGENCIES PLEASE 

For more details about the job and requirements, please visit our website or use the application button provided.

Closing date for completed applications is 9am on Wednesday 27 August 2025.
 
Interviews expected week commencing 1 September 2025.
 
Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis, people who identify as being from an ethnic minority group, as LGBTQ and people with disabilities.
 
It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.
 
REF-223 325

About the Role

We are looking for a Cleaner to join our Team.

Our 627 sqm facilities host over 40 members and staff each day, providing a vibrant space for support services, creative projects, and events. As our Cleaner, you will be responsible for the cleaning and general upkeep of the centre and offices of Headway East London. You will play a vital role in maintaining a welcoming, clean, and safe environment for our community. Your work will ensure that our centre is not only a functional space but a place where people feel valued and cared for.

Principal Duties and Responsibilities

• Working with an agency cleaner to perform cleaning duties as per the cleaning schedule, to ensure satisfactory levels of cleanliness throughout the building.

• Contribute towards retaining our 5 Star rating kitchen standards by supporting the kitchen team with post lunch cleaning.

• Work flexibly to support with ad hoc cleaning around out of hours events.

• Update the admin team when supplies of consumables are running low, ensuring that basic supplies are always available.

• Update the Admin and Premises Manager with any observation of health and safety risks and concerns.

• Assist the Admin and Premises Manager to improve and maintain our health and safety standards.

• Secure the building at the end of the day.

Key Relationships - Internal and External

Internal: Centre based staff, Caretaker, Managers, Members

External: Agency cleaners

Other

Apply the Headway East London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway East London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Are you passionate about using data to drive meaningful change? Do you thrive on accuracy, insight, and collaboration? Do you have Generalist HR experience? Join our People Experience team and help our organisation make informed decisions using high quality, impactful data.​

As the People Experience Data Specialist, you will champion data accuracy, reliability, and insight across the People Experience team and wider organisation. You’ll lead the production, distribution, and analysis of high-quality People Management Information (MI), ensuring compliance with data protection laws and enabling data-driven decision-making. You’ll also provide generalist HR support when needed.​

Contract terms:​

• £34,000 - £37,000 per annum with Benefits
• Permanent
• Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences.
• Hybrid working: Linked to our Ewell (Surrey) office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month

​

​What you'll do:

Data & Insights​

• Deliver and analyse People data reports.
• Maintain and improve reporting tools and MI.
• Support forecasting and strategic planning.
• Enable data self-service for managers.
• Optimise systems with providers and stakeholders.
• Lead system procurement and implementation.
• Ensure data accuracy, integrity, and compliance.
• Drive system improvements and efficiencies.
• Share insights and train users.​

Generalist HR (People Experience) Support​

• Provide HR support across the employee lifecycle, including covering annual leave and supporting employee relations casework

​​

Why Samaritans?​

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.​

​

Apply now​

To apply, please submit your CV with a short cover letter. We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.​

Applications close: ​9am Monday 25 August

Interviews: w/c 1 September

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Housing Management Officer to play a pivotal role in our Housing Services in London.

Sounds great, what will I be doing?

The role is responsible for delivering full housing management services across a portfolio of 50–100 supported accommodation units, with a focus on tenancy sustainment, legal compliance, and strong financial performance. This includes facilitating onboarding and exit processes for service users, promoting tenancy expectations early on, and embedding a Psychologically Informed Environment (PIPE) approach. Accurate and GDPR-compliant tenancy records must be maintained, with regular monitoring and reporting on tenancy issues through internal dashboards and quarterly reviews.

The position also involves driving rent and service charge collection, preventing arrears through proactive engagement, and taking recovery action where needed. The postholder will provide specialist advice on housing benefits, manage claims and appeals, and oversee invoicing and reconciliation with external agencies. Additionally, they will ensure timely repair reporting and resolution, maintain communication with residents and staff on maintenance progress, and uphold property standards to meet compliance requirements.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The role requires strong experience in rent collection, arrears recovery, and applying the pre-action protocol, alongside the ability to manage welfare benefit claims and navigate complex DWP and Housing Benefit systems. It involves working directly with vulnerable individuals, including those experiencing mental health issues, substance dependency, domestic abuse, and young people with additional support needs. The post demands in-depth knowledge of tenancy and housing management functions, a good understanding of benefits systems, and awareness of the legal framework surrounding arrears enforcement. Experience in partnership working with local authorities, support workers, and external agencies is essential.

Candidates must be proficient in Microsoft Office and housing management systems, with the ability to maintain accurate electronic records, analyse and present financial data, and produce high-quality written communications. Strong interpersonal and communication skills are vital, as is the ability to work sensitively with service users while building effective relationships with stakeholders. The role requires self-motivation, excellent time management, the ability to work independently, a strong sense of accountability, and the flexibility to travel between accommodation sites to meet service users in person.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

CEO

We are looking for an experienced leader to join the charity in this part-time role.

Position: CEO

Location: Milton Keynes

Hours: Part-time, 3 days/22.5 hours per week

Salary: £65,000 pro rata

Contract: Permanent

Closing Date: 17 September 2025

The Role

The current CEO, Denise Stygal-Watson, has done a fantastic job since joining the charity over four years ago and will be handing over an organisation at an exciting time in its development. We have a strong senior management team in place, enjoy robust processes, solid reporting, accountability and financial rigour and, while there are inevitably challenges, there is everything to play for going forward.

Great work has already been done but the charity needs to continue to build its network, develop partnerships with local companies, as well as grow its donor income, including legacies, to build on its base of earned income from its retail revenue. Ambitious for our growth and commercially minded, our new CEO will have the opportunity to make a significant impact and to focus externally, to be the ambassador for Age UK Milton Keynes, to raise its profile and promote the opportunities available to the people and organisations who can benefit from partnering with us.

Main responsibilities include:

• Strategic leadership and vision
• To provide clear and forward-thinking leadership to ensure Age UK Milton Keynes remains resilient, relevant and impactful in a changing environment
• Financial leadership and fundraising
• To grow income from all sources, encouraging new avenues of income generation through services and growth.
• To be responsible for the effective, strong leadership and management of the staff, volunteers, the organisation and its resources.
• Governance and compliance
• Service development and delivery
• To actively promote, explore and develop ways of working with organisations and statutory agencies within Milton Keynes

If you feel you are the right person to join our board, we would be delighted to hear from you!

About You

We are looking for someone with a proven track record of leadership and management across a range of responsibilities at senior level – ideally gained in the corporate sector.

You will also have:

• Substantial experience of business planning development and delivery
• Financial acumen – experience of financial management and control, including budget oversight and cost control
• Knowledge, experience and understanding of strategic planning and service development planning; including facilitation, implementation and review/evaluation and organisational change
• Track record in driving and supporting fundraising growth, developing networks and working with funding partners
• Demonstration of influencing and developing relationship with key stakeholders and senior opinion leaders including local authority or similar
• Track record as a leader of people, creating positive affirming environments for successful teams and an inclusive organisation

The Organisation

Age UK Milton Keynes was established in June 1978 as Age Concern and became Age UK Milton Keynes when Age Concern and Help the Aged were merged in 2011. Age UK Milton Keynes is a local independent charity working to improve the quality of life for all older people living in Milton Keynes.

At Age UK Milton Keynes we are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee/volunteer to feel respected and able to give their best. In the search for our new CEO we would be particularly pleased to receive applications from people who come from groups that are often underrepresented, knowing that our work only benefits from a truly diverse staff team.

You may have experience in other areas such as COO, CEO, Chief Operating Officer, Chief Executive Officer, Managing Director, Deputy CEO, Deputy COO.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Do you enjoy creating effective digital campaigns that truly make a difference?

We're looking for a skilled Digital Marketing Officer to help us reach more people and drive meaningful engagement through paid media channels.

As Digital Marketing Officer, you'll manage and deliver paid advertising campaigns that support the Motor Neurone Disease (MND) Association's strategy, promises and mission. You will work closely with our Digital Engagement Manager and agency partners to plan and optimise campaigns across social media, search, and other digital platforms. Your focus will be to grow our online presence, support fundraising and engagement, and ensure all paid activity aligns with our strategic objectives.

Key Responsibilities:

• Plan and deliver digital campaigns across paid social, search and display channels
• Work closely with our digital marketing agency to brief, monitor and review campaigns
• Collaborate with internal teams including fundraising, campaigning and national care to identify campaign opportunities and support their objectives
• Monitor and manage digital budgets, ensuring spend is efficient and in line with targets
• Analyse campaign performance and provide clear, actionable reporting
• Support the creation of compelling ad content with internal and external creatives
• Align paid and organic social media strategies with the Social Media Officer
• Ensure consistency in tone, branding and messaging across all paid media activity
• Keep up to date with digital trends and propose new ideas for growth
• Contribute to the wider digital marketing strategy, ensuring integration of paid media

About You:

• Experienced in planning, delivering paid digital advertising campaigns
• Strong understanding of digital advertising principles
• Confident using digital platforms like Google Ads Manager and Meta Ads Manager
• Able to manage budgets effectively and ensure a strong return on investment
• Experience working with digital marketing agencies or external partners to deliver successful campaigns
• Skilled in interpreting performance data and presenting insights clearly
• Detail-focused when reviewing campaign content and data
• Well-organised, able to manage multiple projects at once
• Strong communicator and team collaborator

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1 day per week. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience planning, delivering and optimising paid digital advertising campaigns, including your understanding of key principles and platforms such as Google Ads Manager and Meta Ads Manager.
• Experience working with digital marketing agencies or external partners to deliver effective campaigns.
• Ability to manage digital advertising budgets, communicate clearly, and collaborate successfully with colleagues and stakeholders.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

This is a fantastic opportunity for a Digital Marketing Officer looking to apply their skills in a rewarding, values-led environment. You'll be part of a supportive and forward-thinking Digital team based in Northampton.

If this sounds like the right next step for you, we'd love to hear from you.

About the team

This is a very exciting time to be joining Impetus as we aim to support more young people this year than ever before in our history. We are looking for a highly organised and motivated Team Administrator who is excited by the prospect of working for an ambitious Philanthropy team in a sector leading charity. In this varied role, you will have the opportunity to support a variety of different types of donor engagement, including volunteering, pro bono, and events, as well as partnership management, in particular corporate partnerships.​

The Philanthropy team raises income for Impetus and for Impetus partner charities. There are thirteen members of the team who are responsible for fundraising, events, and donor engagement, as well as collaborating with colleagues across the organisation to ensure we make a compelling case to generate new financial commitments and wider support for our work. The team also delivers a high-quality engagement programme of volunteering and pro bono for Impetus’s corporate supporters. Impetus has an annual income of over £10 million which we are looking to grow to £12-14 million within the next few years. ​

Impetus is driven by a shared belief in tackling the barriers that hold back young people from disadvantaged backgrounds in education and employment. Alongside investing extensive financial and non-financial support in our charity partners through our Investment Team we also seek to influence decision makers to design and implement evidence led policy and direct new resources to get young people the support they need through our Public Affairs team. We are resolutely focused on outcomes, driven by quality evidence.​You would be joining a team that is passionate, rigorous, determined and warm. We care deeply for our colleagues, our charity partners and the young people we serve.

About this role

This is an exciting opportunity for an excellent team player with enviable administrative and organisational skills. We are looking for someone with charity sector experience who is passionate about supporting and creating efficient and effective processes to enable our team to raise more money to support more young people.

​​The Team Administrator is a highly professional and proactive individual with excellent attention to detail who will directly support a busy and committed team.

​We will expect the successful candidate to come into the office at least two days a week as well as attending a range of fundraising events throughout the year, including two evening events and one weekend event, for which they will receive TOIL.

Key responsibilities

Team Support

• Calendar management for the Philanthropy Team, especially the Director of Philanthropy and Partnerships, including arranging external meetings for senior fundraisers.
• On-site support at events as required.
• Draft content for internal and external audiences, such as the internal newsletter, team updates or materials on programmes for funders.​Manage incoming enquires quickly and professionally. ​
• Create and maintain efficient processes for managing and recording fundraising enquiries and information on the CRM system (Salesforce). Support room bookings when required.

Salesforce

• Be the point of contact for creating Salesforce reports to help drive fundraising activity.
• Support the logging of meeting notes on Salesforce working with fundraisers to ensure effective knowledge management and appropriate follow-up.
• Support management of Salesforce accounts, ensuring accuracy and up to date information is recorded.
• Support the creation and development of individual dashboards to help track and increase fundraising.
• Responsible for updating Salesforce database with pro bono and volunteering project information including reporting and tracking information.

Donor engagement support

• Assist with research on donors and prospects.
• Support the Pro Bono function, for instance, supporting the sourcing and stewarding of pro bono support from individuals and companies; and with the onboarding and management of pro bono partners, including inductions and ongoing communication.
• Manage the distribution and dissemination of supporter care materials and fundraising merchandise.
• Support with the preparation of templates and collateral such as presentations and donor communications.
• Proofreading of applications, reports and external communications.​Write briefs for senior colleagues in advance of donor meetings.
• ​Demonstrate professionalism and best practice in all duties, comply with the organisation’s policies and procedures and proactively support the wider team to deliver our mission effectively.​

Person specification

Essential:

• Proven experience of working in an administrative role within the charity sector.
• Excellent and demonstrable organisational and administrative skills; with the ability to work under pressure to prioritise a busy and varied workload and meet multiple deadlines.​
• Experience of supporting the processing of donations and financial management systems. ​
• Ability to work with minimal supervision with a pro-active, positive approach and high level of initiative to analyse problems and identify solutions.
• A continual focus on improving service to donors, both internal and external.
• Excellent written communication skills. ​
• Excellent verbal communication skills; with the ability to deal with people at all levels, internally and externally, in a confident, assertive and professional manner.​
• Ability to work collaboratively as part of team, demonstrated by the ability to be flexible and adapt to changing situations.
• Excellent analytical and data reporting skills.
• Excellent PowerPoint and presentation skills.​
• Experience of using databases, including input and extraction of data, reporting and experience in using Salesforce or a comparable CRM system.​
• Excellent IT and technology skills with strong experience and/or knowledge of Microsoft Office Suite (Outlook, Teams, Word, Excel, Powerpoint).
• Excel skills would be a benefit.​
• Meticulous attention to detail and a high level of accuracy, with experience of setting up and maintaining administrative records and systems.
• A commitment to Impetus’ mission.
• A commitment to equality, diversity and inclusion.

Our commitment to equality, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

How to apply

You will need to:

• Complete the online form (including the equal opportunities monitoring form).
• Upload a comprehensive CV and supporting statement. The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 9am Tuesday 26th August 2025.

Interviews

1st interviews will take place on Monday 1st September 2025.

2nd interviews will take place on Thursday 4th September 2025.

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

The Role

We have an ambitious membership growth target of 20%. In order to achieve this we need to be setting up new groups across the UK at scale. We have recently changed our marketing approach and are able to generate high volumes of high-quality enquiries.  But we have lots of areas without groups or with groups who are full and not able to accept new members.  We therefore need someone to take charge of setting up new groups at scale, ensuring the process for doing so is robust and streamlined.

Reporting to the Chief Executive, you will manage the end-to-end new group set up process:

• Identify geographical location for new group – based on no existing groups in area, local groups being full and/or volunteer availability  
• Source local volunteers and work with them to get new groups up and running
• Help them to identify suitable venue and time for first meeting and free and low cost opportunities to promote new groups in local area
• Work with Social Media Assistants to execute local level organic digital outreach via community Facebook groups and websites
• Outreach to local social prescribers to encourage them to signpost to NWR
• Source volunteers to distribute printed marketing assets within local community
• Chair first meetings or (depending on location) recruit member volunteer(s) to do so

• Call referred enquirers to explain more about new group – try to convert them to attending first free meeting

• Agree details for first meeting and brief press release to CEO
• Manage the enquiry process for new groups or support volunteer in doing so
• Keep record of enquirers, meeting attendees and memberships of new groups and provide updates at weekly meeting and for Dashboard and HOD reports.
• As we are a small organisation, you may also be required to undertake work outside of this remit to support the HOD and Membership team in the smooth running of the organisation.

Person specification

• Motivated by hitting targets and creating lots of new groups to connect socially isolated women
• Proficient in MS Office (Word, Excel, Powerpoint, Teams) and Google applications
• Enthusiastic and resourceful – keen to learn new systems and work to problem solve when necessary. 
• Experienced social media user
• Experience in volunteer recruitment and management is highly desirable
• Proactive, driven - able to work autonomously
• Outgoing, confident, happy to chat to enquirers and volunteers
• Warm, friendly, approachable, helpful
• Methodical and organised – able to work at pace whilst keeping efficient records of progress
• Appreciative of need to work at scale and streamline processes to maximise output