519

Volunteer roles in aldridge, walsall

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

My Black Dog, Remote
Unpaid role, expenses not paid
Posted today
University of Gloucestershire Students' Union, Remote
Unpaid role, expenses paid
Posted today
The Great Autistic CIC, Remote
Unpaid role, expenses not paid
Posted today Apply Now
Youth Advantage UK, Remote
Unpaid role, expenses not paid
Posted 1 day ago Apply Now
The Squad Club, Remote
Unpaid role, expenses paid
Posted 1 day ago Apply Now
The Squad Club, Remote
Unpaid role, expenses paid
Posted 1 day ago Apply Now
St John Ambulance, WS4, Walsall (On-site)
Unpaid role, expenses not paid
Posted 1 day ago
Page 1 of 35
Remote
Unpaid role, expenses not paid
Voluntary

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

About Us

My Black Dog is a charity that offers anonymous, peer to peer mental health support through our web-chat service. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people face.

We were founded on the motto "talk to someone who gets it". We want to connect people who share lived experiences to provide an empathetic, non-judgmental space where everybody understands how it feels to experience mental health struggles.

Position Overview

Our web-chat service is run by our Volunteer Pack, each of whom have their own lived experience of mental health challenges. In addition, each shift has a 'Leader' and a 'Mentor'. These are Volunteers who carry out specific roles during the shift and, together, ensure its success:

  • Leaders - Managers of the shift. There to ensure the shift runs as it should. They support and guide Volunteers through chats and follow safeguarding processes when an alert is raised. They escalate safeguarding alerts to the shift’s Designated Safeguarding Lead (a trained professional). They also complete a 'Shift Handover' document once the shift is completed.
  • Mentors - There to support and guide Volunteers through chats. Will take over from the Leader if there are safeguarding issues that need the Leader's attention and/or if the Leader needs a break.

As My Black Dog looks to expand our opening hours, we are looking to recruit additional Leaders who can run shifts and provide cover when necessary.

Leaders will be assigned a shift based on your availability and preference. The expectation is that Leaders and Mentors will form a ‘pair’ and, together, will do one shift at the same time each week. This is to provide stability, predictability and to encourage community-building between Volunteers. Shifts are usually 3 hours long. We may ask you to cover another shift when we are short, but you will never do more than 6 hours per week.

Training will be provided and you will be supported on shift by a Designated Safeguarding Lead, who will manage all safeguarding issues.

The work you will do as Leaders will ensure we provide the best possible service to our Guests. You will also be helping our Volunteer Pack to do what we do best: helping those in need by speaking to someone who 'gets it'.

Who We Are Looking For

We are looking for people who have experienced their own journey with mental health and are in a strong position to support others. We ask that our Leaders:

  • Are strongly committed to helping others
  • Have experienced mental health issues in order to relate to those seeking help
  • Are collaborative and enjoy working with others
  • Are encouraging and supportive
  • Are organised and can monitor several things at once
  • Can remain calm and focused during busy times and when safeguarding alerts are raised
  • Are 18 years and over 
  • Can commit the time to a regular weekly shift

We are particularly interested in hearing from people who are available to run a shift on the following days/hours:

  • Monday to Sunday, 5pm-7pm
  • Thursday to Saturday, 7pm-10pm

Role Responsibilities

  1. Supervise and support Volunteers whilst on shift with general enquiries, positive feedback and signposting.
  2. Assist with general volunteering enquiries whilst on shift. Provide time for guidance, instruction and de-briefing for Volunteers if required.
  3. Follow Leaders processes including unexpected absence reporting, Volunteer check-in and check-out, and completing Shift Handovers.
  4. Monitor web-chat conversations and ensure all chats are tagged.
  5. Maintain ability to listen, remain calm and provide intervention if necessary.
  6. Be able to have difficult and often complex conversations about mental health, including Guests experiencing crisis and first-stage intervention support.
  7. Work alongside the Designated Safeguarding Lead (DSL) when safeguarding risks are identified.
  8. Exercise discretion in handling confidential situations and information, conveying sensitive information in a timely manner to necessary individuals.
  9. Provide written follow up of shifts via handover, ensuring all necessary information is handed over at the end of the shift.
  10. Adhere to all standards, policies and procedures of My Black Dog.

Please note: An Enhanced DBS Certificate is required for this role. If you do not have one, My Black Dog will arrange the DBS Check for you.

www.myblackdog.co

Posted by
My Black Dog View profile Organisation type Registered Charity Company size 1 - 5
Posted on: 29 May 2025
Closing date: 31 July 2025 at 11:55
Tags: Operations, Delivery, Engagement / Outreach, Helpline, Mental Health, Safeguarding, Web, Wellbeing

The client requests no contact from agencies or media sales.