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Volunteer roles in city of london, england

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London, Greater London (On-site)
Unpaid role, expenses paid
Voluntary
Job description

Role purpose: Complete administrative tasks predominantly for Penfriends in our London office. Volunteer Penfriends need to be over 21 years old, so this is also a requirement of the administrators role.  Other tasks may be included to support our Programmes and Office Administrator. 

Responsible to: Volunteers are supported by the Programmes and Volunteer Coordinator. 

Location and commitment: We are located in an office near Vauxhall station, London. The role is flexible and time committed can be discussed.

At The Hardman Trust we have a Mission, Purpose and Vision

Mission: Specialising in the unique needs of people on long sentences, we provide tailored practical and financial support to help people find belonging, move into work or training, and reach their personal goals.

Purpose: We support people on long sentences to take their next steps in life so they benefit, their families benefit and the wider community benefits too.

Vision: A future where everyone can achieve their potential within and beyond prison. 

Who are Penfriends and how do they fit in? 

Penfriends are part of The Hardman Trust.  We make it possible for volunteers to write safely to prisoners, who are serving any length of prison sentence, giving friendship, hope and a reminder of the outside world to people at all stages of their sentence. Our The Penfriends programme supports the wellbeing of prisoners by encouraging safe, non-judgemental connection and friendship via letters and emails from volunteers across the UK.

By supporting prisoners who have been sentenced to any length of imprisonment, not just a long sentence, we provide support to the wider prison population.  We are therefore available to any prisoners at any stage of their prison sentence, allowing us to support the wellbeing of more prisoners and the mission, purpose and vision of The Hardman Trust as a whole. 

Role Summary 

As a volunteer administrator you will support with the processing of letters received and sent from prisoners and their penfriends.  This can include:

  • Opening, sorting, checking and redistributing post to prisoners and penfriends 

  • Using our databases and other IT systems to record and maintain data 

  • Respond to emails and support prisoners and penfriends who communicate via email 

  • Work with other admin volunteers and the office administrator 

  • Support other office admin tasks to make a good use of your time

Relevant Skills and Experience 

  • Good communication and listening skills 

  • Good administrative and organisational skills

  • Be IT literate 

  • Have good attention to detail 

  • Show reliability / commitment 

  • Ability to work within guidelines and expectations set by The Hardman Trust 

  • Be able to set and work within set boundaries 

  • Have an understanding of GDPR and confidentiality 

  • Willingness to attend any relevant training for the role 

  • Adhere to our safeguarding rules and remain vigilant at all times

  • Have a current DBS check or willingness to undertake a DBS check (this is because of the sensitive and confidential information you will have access to and The Hardman Trust has a duty to safeguard prisoners, volunteers and staff)

What will you gain from this role?

You will join a volunteer community at The Hardman Trust, which is dedicated to supporting people serving long prison sentences..

  • Work experience 

  • Knowledge of the criminal justice sector 

  • Be part of a friendly and diverse team working in a modern and ethical office space

  • Travel and subsistence expenses 

How to apply - 

Please contact us by the 31st January 2026 to request an application form. Contact details can be found in attached role description. 

Application resources
Posted by
The Hardman Trust View profile Organisation type Registered Charity Company size 1 - 5
Posted on: 11 December 2025
Closing date: 31 January 2026 at 15:37
Tags: Administration, Justice

The client requests no contact from agencies or media sales.