Volunteer roles in cumbria or north west
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Sembeza Africa
Sembeza Africa provides Quality Physical Education (QPE) programs that empower youth and communities in Uganda, integrating sports with education, gender equality, and environmental sustainability.
Uganda’s youth face significant barriers, including limited access to quality education, early pregnancies, and a lack of inclusive opportunities for physical and personal development. With over 75% of the population under the age of 30, Uganda needs initiatives that address these challenges holistically. Physical education in many schools remains underdeveloped, leaving children without the critical skills for leadership, teamwork, and resilience. Furthermore, environmental degradation threatens the communities we serve, and gender inequality continues to limit opportunities for girls to participate in sports and education.
Sembeza Africa focuses on delivering Quality Physical Education (QPE) programs that promote physical activity as a foundation for learning and life skills. By integrating sports into education, we empower youth to build confidence, develop leadership abilities, and foster inclusivity. Our programs also incorporate elements of Traditional African Sports and Games (TASG) to preserve cultural heritage while making physical education more engaging. Through structured QPE initiatives, we address critical issues such as gender equality, environmental stewardship, and access to education, aligning our work with Uganda’s national development priorities and the UN Sustainable Development Goals.
Monitoring, Evaluation and Learning Coordinator
We are seeking a Monitoring, Evaluation and Learning (MEL) Coordinator to volunteer remotely with our team. This vital role is responsible for ensuring the effectiveness and transparency of our programs by leading data collection, conducting comprehensive evaluations, and translating results into compelling impact reports.
The MEL Coordinator will work closely across teams, performing the following core functions
- Data Collection & Analysis
- Lead Data Collection efforts across all active programs, ensuring accuracy, consistency, and timely submission of information.
- Program Evaluation: Design and execute evaluation frameworks to assess program efficiency, outcomes, and long-term impact.
- Reporting & Learning
- Develop high-quality, actionable reports that highlight program successes, challenges and key learning points
- Facilitate internal discussions to ensure program staff utilise evaluation findings to drive continuous improvement
Skills and Qualifications
- Experience in data analysis, monitoring, evaluation, or research
- Familiarity with various data collection tools and methodologies.
- Strong proficiency in creating reports and presentations (e.g., using Excel, Google Sheets)
- Excellent organisational skills and self-motivation to manage project deadlines independently.
Minimum Hours per Week:
4-6 hours per week
Duration:
6+ months
We connect professionals with impact startups matching their causes, skills & schedule.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Every day, disabled people who rely on highly trained assistance dogs face unnecessary barriers. From being refused entry to shops and restaurants, to navigating confusing legal protections. These challenges persist despite the vital role assistance dogs play in giving people greater independence, confidence, and opportunity. Outdated legislation and a lack of clarity around rights and responsibilities mean progress is slow. Change is urgently needed.
That’s where you come in. We are working in partnership with Assistance Dogs UK (ADUK), the umbrella body of 14 accredited assistance dog charities in the UK, to build an Advisory Panel of expert voices to help shape the future of access and protection for assistance dog partnerships. By joining, you will contribute to a vision of a society where disabled people face no barriers, where legislation is clear and enforceable, and where high standards safeguard both people and dogs.
What we’re looking for
Panel members will bring credibility, relevant skills and knowledge, and a commitment to integrity, openness, and collaboration. You will be confident in influencing, communicating clearly, and making an active contribution. The ability to draw on your networks to support the panel’s work is also valuable.
To achieve this, ADUK seeks individuals from the following fields:
- Legal - able to offer insight and guidance on legislative frameworks and legal interpretations
- Lobbying and changemaking
- Advocacy
- Disability rights and access
- Animal welfare
- Strategic communications, marketing or PR
Panel members are expected to:
- Demonstrate high levels of personal credibility, bringing relevant experience, skills and knowledge.
- Conduct themselves with integrity, objectivity, openness, and honesty.
- Demonstrate their capability to be personally effective, with excellent communication skills, and the ability to influence, and actively contribute.
- Harness relevant networks as required.
Training will be provided on assistance dog standards and/or ADUK policy context.
About ADUK
ADUK work to the highest international standards of assistance dog training and welfare, uniting their member organisations, and systematically changing minds - from policymakers to service providers, through to sector professionals and the general public, using evidence-based advocacy and education to further their objectives.
If you’re really excited about this opportunity, but your experience doesn’t align with the skills and experience above, we still encourage you to get in touch to tell us what you can offer the ADUK Advisory Panel.
For more information, please contact Katherine Anderson-Scott, Executive Director of Charisma Charity Recruitment. Expressions of interest should be submitted through the Charisma website and include a comprehensive CV and supporting statement.
We welcome and encourage expressions of interest from people of all backgrounds who reflect our diverse society.
Closing date: Monday 24 November 2025
Charisma vetting interviews will need to be completed by close of play on the 2 December in preparation for shortlist submission on the 3 December.
Interviews with ADUK are expected to take place in mid-December, with the possibility of some sessions being conducted in January 2026. We appreciate your understanding as we navigate a busy time of year.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Looking for a rewarding opportunity to support young people in your community whilst developing your own skills and experience?
At ReachOut, we believe that socio-emotional skills are overlooked foundational skills which improve success at school and the everyday, personal lives of children. Our aim is to transform outcomes for young people constrained by circumstance by building their socio-emotional skills. We define these skills as empathy, responsibility, problem solving, initiative, teamwork and emotion management.
We exist because not all children have the opportunity to just ‘pick up’ socio-emotional skills. Just like with maths or English, socio-emotional skills can be influenced by a wide range of formal and informal learning opportunities, which many children just don’t have access to the services and opportunities necessary to develop these skills. The 9-14 age bracket is a crucial juncture in childhood development, which is why we focus our efforts on this age range. Our approach combines positive peer support with supportive adult role models, allowing us to have the most impact.
What do volunteer mentors do?
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Volunteer on our after-school projects that take place for 2 hours a week over 12 weeks during term-time. Choose projects that work around your schedule, with projects at our partner schools running on different days.
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Our sessions are led by our Youth Development Leads and involve collective mentoring activities from our curriculum and fun group games and activities that develop young people’s socio-emotional skills. The role of our volunteer mentors is to get stuck into session activities, typically supporting a small group of mentees, and helping the Youth Development Lead with facilitating activities with your fellow mentors.
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Sessions are designed to be exciting and engaging for our young people, so by showing up weekly and bringing confidence and enthusiasm, you’ll be helping your mentees to grow in confidence, develop their skills and have fun!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for at least three more Trustees to join our board
Treasurer | Vice-Chair | Fundraising Lead
We are looking for Trustees who have an understanding and interest in Black feminist thought, tech policy, digital rights, human rights, critical internet studies, digital policy, and who have relevant experience in charity fundraising, finance or leadership, organising and governance.
If this sounds like you, then we’d love to hear from you!
https://lnkd.in/eNGfqPmc
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Sooty, the nation’s much-loved bear and a true national treasure, has featured on RNIB’s collection boxes for over 50 years. Thanks to generous public support, these iconic boxes have raised more than £13 million in donations.
We’re looking for friendly, reliable volunteers to join our network of Sooty Box collectors. In this flexible role, you’ll help place new boxes and collect and bank donations from Sooty Boxes in local shops, cafés and other businesses in your area. Whether you volunteer on your own, with a friend or as part of a group, you’ll be making a real difference in your community.
You can give as much or as little time as you like and fit the role around your other commitments.
Please note: Volunteers are expected to use their own transport and ideally should have access to a car. Mileage or public transport costs will be reimbursed.
How often will I be needed?
- 1 Hours per Week
Key requirements
- Requires 2 references
Location
Region
- Northern Ireland, North West, North East, Yorkshire and the Humber, East Midlands, Greater London, Wales, South West, West Midlands, East of England, South East, Scotland
Additional location information
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We are particularly looking for volunteers in Ayreshire, Bedfordshire, Berkshire, Cambridgeshire, Cheshire, Devon, Derbyshire, Dorset, Essex, Gloucestershire, Gwynedd, Isle of Wight, Jersey, Kent, Lancashire, Leicestershire, Lincolnshire, Merseyside, Norfolk, Northern Ireland, Nottinghamshire, Somerset, South Humberside, Staffordshire, Suffolk, Warwickshire, West Midlands, West Yorkshire, Wiltshire
Who this opportunity will suit
Minimum age
- You must be at least 18 years old to apply
What skills and experience are needed?
- • Good organisational skills • Trustworthy, enthusiastic and self-motivated • Willing to travel in and around your local area • Comfortable working independently • Able to send and receive emails
Join the Board at Sight Research UK and help our mission to fund vital research into eye disease and shape a future free from sight loss.
Location: National
Time commitment: Equivalent of one day a month.
Applications for this role close at 9 a.m. Monday 17th November.
Who we are
Every 6 minutes, someone in the UK receives the devastating news that they are going blind. That’s 250 people a day.
Sight Research UK is a UK charity focused on funding research into any eye disease. Our vision is a clearer future for those living with sight loss. Our mission: Using our scientific network across the UK, we champion and accelerate innovative eye disease research. Through targeted investment into the most promising science, we will deliver meaningful impact for those living with sight loss.
We are proud to have grown significantly in recent years, doubling our income in 2023–24 and committing over half a million pounds to new research grants. Our innovative funding model is already delivering results, with a record eight Seed Awards and two Translational Research Awards funded last year, helping to bring forward new solutions for people at risk of sight loss.
About the role
Our Board of Trustees is made up of eight individuals who bring a wealth of skills and experience to the organisation. As we look to expand our profile as well as strengthen our governance and clinical expertise, we are now seeking to appoint an additional Trustee with a senior background in medicine, ophthalmology, optometry, or a related field. This is an opportunity to play a pivotal role in shaping our funding strategy, advising on clinical and research priorities, and acting as an ambassador to grow our networks and influence.
Who we are looking for
We are seeking a senior clinician, medical professional, or academic, ideally with expertise relevant to eye health, ophthalmology, optometry or translational research. You will bring knowledge and insight to strengthen our Board and help guide our ambitious research strategy. Knowledge of how grant funding is used within eye research from a clinical aspect, as well as knowledge of intellectual property, would also be beneficial. You will also be someone who shares our determination and will support us to raise awareness and increase the volume and quality of applications for grant funding.
If you are passionate about enabling medical research advancement, thrive on teamwork and relish an exciting challenge, we would love to hear from you.
Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.
Applications for this role close at 9 a.m. Monday 17th November.
We’re an executive search firm working across third sector, education and membership sectors to transform leadership and inspire change.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Trans Celebration
Trans Celebration is a trans-led, grassroots human rights organisation based in the UK, dedicated to celebrating and advocating for trans and gender-diverse people. Through monthly awareness campaigns and creative programming across fashion, beauty, and the arts, we amplify trans voices and promote inclusivity in public life and culture.
We are seeking a passionate and creative Social Media Volunteer to help grow our online presence and build stronger engagement with our community.
Job Summary
The Social Media Volunteer will support the development and execution of content across Trans Celebration’s social media platforms. You’ll play a vital role in amplifying our message, promoting events and campaigns, and building a vibrant online space for our community.
Key Responsibilities
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Manage and schedule posts across social media platforms including Instagram, Twitter (X), Facebook, and TikTok.
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Assist in developing social media strategies and brainstorming campaign ideas aligned with our brand.
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Monitor engagement and respond to comments and messages in a timely, inclusive, and respectful manner.
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Track analytics to measure campaign performance and suggest improvements.
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Stay up to date with trends in social media, digital culture, and LGBTQIA+ advocacy.
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Collaborate with the marketing team to ensure consistent branding and messaging across channels.
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Support content creation, including text, images, reels, and stories.
What We’re Looking For
Skills & Competencies:
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Strong understanding of major social media platforms and their audiences.
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Experience with online engagement and/or community management.
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Basic knowledge of social media scheduling and analytics tools (e.g., Later, Hootsuite, Meta Business Suite).
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Excellent verbal and written communication skills.
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Ability to work independently and collaboratively.
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Organised, professional, and detail-oriented.
Bonus Experience (Not Required):
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Graphic design or basic photo/video editing skills.
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Experience working with charities or LGBTQIA+ organisations.
Personal Attributes:
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Passionate about LGBTQIA+ advocacy, with a particular interest in uplifting trans and non-binary communities.
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Positive, collaborative attitude with a sense of creativity and purpose.
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Comfortable engaging online in a respectful, inclusive voice.
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Eager to learn, adapt, and make a meaningful contribution.
Work Environment
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On-Site with flexible scheduling.
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Supportive and inclusive volunteer team environment.
Language Requirements
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Fluency in English (spoken and written) is essential.
How to Apply
To apply, please submit:
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A brief cover letter outlining your interest and any relevant experience.
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A current CV or resume.
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(Optional) Links to any social media accounts or campaigns you’ve managed or contributed to.
Trans Celebration is a trans-led,human rights and community organisation dedicated to highlighting issues affecting trans and gender-diversity.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for compassionate and knowledgeable volunteers to join our small, friendly team as SEND Advocates. In this role, you’ll help families by explaining SEND processes and legislation, supporting them to communicate with schools and local authorities, and ensuring their child’s needs are properly recognised. You’ll also assist with preparing letters, attending virtual meetings, and keeping accurate confidential records.
Supporting families of children with SEND through free advice, advocacy, and a commitment to equality in education.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for benefits advisors to join our Entitlements support page to support members with current claims, new claims, what they maybe entitled to in their circumstances.
This is all online and hours are flexable around your current committments.
About Victory Afghanistan
Victory Afghanistan is a Chicago-registered nonprofit dedicated to providing education and mentorship to Afghan girls and young women who have been banned from attending school. We currently run six levels of English classes and a Mentorship Programme that includes three career pathways:
1. Online Higher Education – Bachelor’s and Master’s degrees through remote universities.
2. Offline Higher Education – Bachelor’s and Master’s degrees via scholarships and sponsorships abroad.
3. Online Work & Internships – Virtual career and internship opportunities.
About the Role
We’re now looking for a new Online Pathway Manager to oversee and expand the Online Higher Education stream. You’ll step into an existing structure — our previous manager will fully brief you — so you won’t be starting from zero.
Your mission will be to help identify and secure online learning opportunities for our mentees who cannot leave Afghanistan. This could include building relationships with universities in the US or Europe, sourcing scholarships or sponsorships, and exploring donated course placements.
You’ll work closely with three Project Coordinators (who are also students in our academy), guiding and mentoring them as they assist you.
What We’re Looking For
• Strong initiative and leadership – someone who can drive things forward independently.
• Confident communicator with good public relations skills.
• Experience in higher education, partnerships, or international development is ideal.
• Based in the United Kingdom or United States (for time-zone alignment).
• Able to commit around 6 hours per week and attend weekly team meetings.
• Ideally available until September 2026 (the end of the next academic year).
You’ll report directly to the Operations Manager and work with a small, passionate, and global team making a real impact in girls’ lives.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We currently have a vacancy for a Trustee on the Board of the Mosaic Learning Trust, based in Standish, Wigan.
Our Trust comprises three schools across Wigan and Lancashire. We’re looking for someone passionate about making a genuine difference to children’s education and school experience.
Our Board brings together professionals from a wide range of backgrounds – whether your expertise lies in Human Resources, Marketing, Legal Services, Community Engagement, or another sector, your skills could help shape the future of our schools and improve outcomes for all our students. Prior experience in education isn’t necessary, as we provide full training and support.
This is a voluntary role, and we welcome interest from anyone who feels they have the skills and time to contribute. Being a Trustee is both rewarding and impactful – it’s a meaningful way to give back to the local community while developing valuable board-level experience.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Exciting opportunity as Chair of trustees of a small and dynamic arts and crafts re-use charity in SW London looking to take the charity forward and grow and diversify its income streams.The Chair will join an established and small board of trustees and must be experienced in leading a board in terms of strategy, risk and planning, financial governance, building positive relationships, one-to-one reviews with trustees to bring out the best in them, building the board and growing the charity's impact.
The Chair will have a wide-ranging impact, shaping the charity's strategic direction and helping it achieve the charity's mission to promote artful re-use of waste materials diverted from landfiil and incineration for use with a wide range of beneficiaries for artistic, educational, recreational or therapeutic benefit throughout south-west London. Your leadership will ensure that the charity provides and extends its range of support and services to existing and future beneficiaries and maintains its role as an active participant in the circular economy.
Please apply with a cover letter detailing why you are interested in this role, your relevant experience and include your CV. The role becomes vacant end November 2025 and shortlisted candidates will be able to take their application forward initially with a Zoom chat and progress to a face-to-face meeting with all trustees.
NB. We have a commitment to diversity and inclusion.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join an award-winning charity in Macclesfield, celebrating 20 years of empowering young people and building community. We’re looking for a volunteer Finance Trustee with experience in finance or accountancy, and a willingness to apply their skills to the charity sector.
You’ll join a strong, experienced board with expertise in business, law, safeguarding, and management, supported by robust policies, safeguarding training, and a culture of creative thinking. Our finances are in good shape, and you’ll be supported by our skilled Operations Manager and admin team. Cre8 is a responsive, values-driven organisation with diverse funding streams, including a pioneering social enterprise. If you share our vision and passion for community, we’d love to hear from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.






