Volunteer roles in ilkeston, derbyshire

About Roots Academy

At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries.

Our vision is enabling university students to live God-centred lives, so we teach structured, engaging and transformative face-to-face foundational Islamic education to over 1,800 students across the UK.

 

Role Summary

As a Governance Officer, you will work closely with the Governance Lead to ensure strong governance practices across Roots Academy. Your role will focus on supporting governance frameworks, policies, and compliance measures to align with charity governance requirements and relevant regulations. You will also play a key role in embedding a culture of governance across the organisation.

Key tasks

Trustee Support

• Assist trustees with governance-related tasks and ensure they have access to relevant policies, guidelines, and resources.
• Direct trustees to appropriate regulatory frameworks, best practices, and governance training materials.

Governance & Compliance Support

• Support the onboarding process for new trustees, ensuring all necessary documentation is collected and securely stored.
• Assist in coordinating trustee meetings, including preparation of agendas, accurate minute-taking, and document distribution.
• Maintain key governance registers, such as the register of interests, policy register, and risk register, ensuring timely updates and compliance.

Policy & Risk Management

• Support the Governance Lead in developing and reviewing governance policies, including Conflict of Interest, Risk Management, and Whistleblowing Policies.
• Assist team leads in ensuring policies are implemented effectively and aligned with best practices.
• Help monitor compliance with Charity Commission regulations and the Fundraising Code of Conduct.

Embedding a Governance Culture

• Assist in raising awareness of governance principles across the organisation.
• Support the Governance Lead in organising training sessions or briefings on governance best practices.
• Help integrate governance principles into the organisation’s operations and decision-making processes.

What we’re looking for

▪ Interest or experience in charity governance, risk management, or compliance.

▪ Strong attention to detail and ability to maintain accurate records.

▪ Excellent organisation and communication skills.

▪ Ability to work independently while collaborating with different teams.

▪ Familiarity with Charity Commission Regulations and governance best practices (desirable but not essential).

What we have to offer

▪ Be part of a dedicated team of 90+ volunteers across the UK.

▪ Contribute to a growing organisation that educates and empowers the Muslim community.

▪ Access to in-house tarbiyah sessions to develop your deen.

▪ Receive continuous rewards for facilitating Islamic education through Roots Academy.

Please note: This is an unpaid volunteer position. Volunteers can claim expenses for food, travel, and equipment in line with the Expenses Policy.

Following a review of our Board, we are looking for people who are committed to developing our services to the population of Derby City, South Derbyshire, East Staffordshire, Tamworth and surrounding areas. We are specifically looking for people with a finance, HR or legal background. Applications from women and individuals from Black, Asian and minority ethnic backgrounds are encouraged.

That is not the only criteria as the main element we are looking for is a passion to help us improve the lives of the people that we serve.  

Practical Considerations

Evening Board Trustee meetings are held approximately every 12 weeks. We also hold sub-committees every 12 weeks. The total time commitment for a Trustee is at least 1 day per month; induction and training are provided, as is support from an experienced and knowledgeable Trustee and staff team. Trustees are not paid, but expenses are covered. A DBS (criminal records check) will be required.

Essential

· Will require references

· Own computer or secure access to one

· Long term commitment

If you have any questions or wish to discuss the role, please visit our company website for contact details

Citizens Advice Mid Mercia is a charity created to serve our local community of over 600,000 people across Derby City, South Derbyshire, East Staffordshire, Tamworth and surrounding areas.

We provide information, advice, support and training on a wide range of subjects such as debt, consumer services, energy, family, work, housing, health, digital skills and homelessness. Our Governing Body is a Board consisting of Trustees who provide independent judgement and oversight and are responsible for providing the strategic direction of our organisation.

Trustees play an essential role in ensuring that the charity runs smoothly and to make sure that:

· The services we offer are high quality

· Our clients’ experiences are used to campaign for changes in policies or services locally and nationally

· Resources are secured to meet current and new demands and that all funds are used responsibly

· Recruitment and selection processes for staff and volunteers are fair, and we are representative of the local community

· Training and support are available for staff and volunteers

· Local partner organisations and funders are aware of the charity and its services

About Citizens Advice Mid Mercia

It is an exciting time to join Citizens Advice Mid Mercia. We are a growing organisation that provides a range of services from quick advice, generalist advice, specialist advice, statutory and none statutory health services as well as peer support and training.  We provide services in a variety of outreach locations and are also based in Swadlincote, Derby City, Burton and Tamworth. We provide telephone and face to face advice services for people who want advice on a wide range of issues.

Do you want to see more happiness and kindness in the world? We’re looking for dynamic Volunteers to be part of creating exactly that!

About the Role:

Our volunteers bring people together for shared online learning experiences, based on positive psychology, that boost the wellbeing of everyone involved.

Our groups and courses can be run online or in-person in your local area.

- The amazing 6-week Happiness Habits Course is designed to be run by pairs of volunteers.  It features expert videos, science-backed exercises and the chance to form meaningful connections. Our course has been specially designed to gather the insights of the world's leading experts on six fundamental aspects of a happy and meaningful life: Gratitude, Self-Care, Relationships, Resilience, Kindness, and Meaning. It is a very impactful (many say life-changing) experience.

- Alternatively, you can get involved by supporting a Monthly Group, bringing like-minded people together to learn evidence-based tools for creating a happier and more meaningful life. Explore the monthly themes and encourage people to set personal actions towards happiness, that support both themselves and others.

Volunteering with Action for Happiness is a path of action that consistently feels like you are making a difference in the world. You don’t have to be an expert - or be happy all the time. If you are a warm and enthusiastic person that is more than enough to get started.

Why Volunteer with Us?

Do something that matters: spreading happiness and witnessing people transform for the better is a huge source of meaning.

Grow your skills: inspiring others, learning together and reinforcing your own happiness skills all contribute to personal growth.

Build community: meeting like-minded people, building lasting friendships and belonging to a global community contributing to a better future for all.

How do I know it’s right for me?

Try out free VOLUNTEER TRAINING via the Action For Happiness website and decide for yourself.

We've designed it especially to help you answer questions like this as it explains thoroughly what being a volunteer involves and helps you reflect on your readiness.

What is the time commitment?

You'll need to set aside a couple of hours for the training initially and a few more for planning your course or group and connecting with your co-volunteer. Then you'll need a couple of hours per session for facilitating (x6 weekly sessions for a course, or x1 session per month for a group). 

- Apply today! Together, we can inspire change that ripples out through people’s lives, communities and the world.
 

Trustee Role

Become a Trustee for ellenor

ellenor is a charity that provides hospice care to people of all ages living in Dartford, Gravesham, Swanley and Bexley (Children only). To help us provide this specialist hospice care and support, we need amazing people.

This is a fantastic opportunity for business professionals to join ellenor at Board level to influence our strategic direction and support our developments. We are seeking an individual with a legal background with expertise in Charity Law.

As a Trustee you will be responsible for the governance and strategy of ellenor, its financial health and the probity of its activities in accordance with ellenor’s Articles of Association.

People are at the heart of everything we do.

Join us to make a real difference to the patients and families ellenor cares for

This post is subject to an Enhanced DBS clearance. 

To apply please email your CV and a short covering letter toc/o HR. Mr Mac Cheema, Chair of the Board

Applications will be reviewed on an ongoing basis. Therefore, if you are interested, kindly submit your application at your earliest convenience as the vacancy may close prior to the closing date.

At ellenor, we are committed to acknowledging and celebrating our differences, fostering an inclusive environment for all. Join us in building an outstanding and diverse team dedicated to supporting our patients and their families during one of life's most challenging times

We’re looking for a trustee who can offer strategic insight and leadership in growing Galop’s income, influence, and public profile.
 
This is a critical moment for the organisation: we are scaling our services, amplifying our voice, and diversifying our funding. You’ll help shape this journey, supporting the CEO and senior team to build a bold and sustainable future.
 
Key Responsibilities
 
Fulfil the core duties of a charity trustee. For more information on these responsibilities please download the attached job description. 
 
Person Specification

• An in-depth knowledge and understanding of LGBT issues and communities
• A demonstrable commitment to Galop’s vision, mission, and values, including anti-racism and diversity and inclusion
• Good independent judgement
• Commitment to work effectively as a member of a team
• Consensus building skills
• Tact and diplomacy
• Good communication and interpersonal skills

 
What We’re Looking For
 
You might be:

• A senior fundraiser, communications or brand leader in the charity or private sector.
• An experienced trustee looking for a cause you care deeply about.
• Someone newer to governance who brings lived experience, strategic insight, and passion.

 
We are particularly keen to hear from people who:

• Have professional experience in fundraising, marketing, branding, digital campaigns, or strategic communications.
• Have a passion about our sector and ideally understand the needs of LGBT , survivors or marginalised communities.
• Bring fresh perspectives and a collaborative spirit to board leadership.

 
You don’t need to have been a trustee before. What matters is your commitment to our values and your ability to think strategically, challenge constructively, and act in the best interests of the charity.
 
Terms of Appointment
Appointments are for an initial term of three years, renewable for up to two further terms of three years.
 
Remuneration
This is a voluntary role and there is no remuneration. Reasonable expenses incurred in the role will be reimbursed in line with the organisation’s expenses policy.
 
Location
Generally, meetings are held remotely online, with an annual Board Strategy Day being held in London.
 
Time Commitment
There are currently 4 formal Board meetings per year and more regular sub-committee meetings. The board meetings currently take place on Zoom on a Wednesday evening for approximately 2.5 hours. Sub-committee dates and times are flexible.
 
Other time commitments will include ongoing liaison with the Chair of the Board, Chief Executive and other senior staff, as well as attendance at other meetings, such as interview panels and events as required. We anticipate the overall time commitment being approximately 3-4 days per month for the first 12-18 months, settling to 2 days per month after that.
 
How to apply
This post is only available to applicants from the LGBTQ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.
 
To apply, please complete the application form by 23:59 on Sunday 31st August 2025. 
 
REF-223 210

***Please note that this is an opportunity based in Nottingham (shire) in the United Kingdom and we don’t offer sponsorship or accept overseas applicants***

Location: Nottinghamshire - we hope our Trustees have a deep understanding of local people. Our Board meetings and AGM take place in person (with the exception of the January meeting which is online).

Responsibilities within the role:

• To ensure Age UK Notts is accountable 

• To ensure our purpose and work is carried out for the public benefit 

• To ensure compliance with our governance code and any relevant obligations

• To act in the best interests of the charity, and maintain the professional integrity of the charity, when dealing with stakeholders, other bodies and individuals

• To manage the charity's resources responsibly 

• To act with reasonable care and skill

• To safeguard the good name and values of the charity

• To act as an ambassador for Age UK Notts and for the wider Age UK network

• To safeguard the good name and values of the charity

• To have a positive commitment to, and actively promote, Age UK Notts’ Equality Diversity and Inclusion policy

• To act as an Ambassador for the charity and the wider Age UK network

What is the time commitment? 

The charity holds four full board meetings per year in Nottingham, with each meeting lasting around 2 hours. Meetings take place quarterly on the third Thursday of October, January, April and July.

In addition, Trustees need to set aside a minimum of 2 hours reading time before each board meeting.

. The AGM follows the board meeting on the third Thursday of October, with the meeting lasting around 1.5 hours. In addition, a minimum of 1 hour reading time is required prior to the AGM.

• There may be specific occasions when a Trustee is required to attend an event to open/close it, such as our annual staff conference

• Get to know the charity’s services and infrastructure within the first 3 years/initial tenure of the post and continue to have contact with relevant departments during subsequent 3-year tenures. Feedback on service/infrastructure visits is a standard Board agenda item.

. The charity board also has a Finance & Audit Committee which has its own Terms of Reference and has meetings separate from the Full Board Meetings. The membership of this committee is determined by the Board

• Trustees serve a three-year term of office and can be re-elected to serve additional three-year terms

What training will you be given?

We offer a full induction programme and ongoing support from the charity, other Trustees and the Senior Leadership Team plus occasional external development.

Who we're looking for:

The Trustee role is open to all those who are either a trained lawyer or who has a strong legal background and in addition, the Board of Trustees particularly welcomes experience in one or more of the following areas:

• Issues relating to work with, and for, older people or lived experience and potentially any of the following skills.
• Legal Skills
• Fundraising
• Public Relations and Marketing
• Campaigning
• Education and Learning
• Digital Strategy
• HR
• Strategy and planning skills and performance monitoring in commercial and/or not-for-profit organisations
• Developing and monitoring budgets

We particularly welcome applications from diverse communities and are looking for people from a wide range of backgrounds to join our board and contribute towards leading the charity and delivery of services to the older people of Nottingham and Nottinghamshire.

*Please note the following key information*

 • You must be at least 18 years old 

• You must be properly appointed following the procedures and any restrictions in the charity’s governing document 

• The role of a Trustee is voluntary and is not accompanied by any financial remuneration, although expenses for travel may be claimed

 • You must not act as a trustee if you are disqualified under the Charities Act, including if you have an unspent conviction for an offence involving dishonesty or deception (such as fraud), are bankrupt or have entered into a formal arrangement (e.g. an individual voluntary arrangement) with a creditor or have been removed as a company director or charity trustee because of wrongdoing.

 • The Charity Trustee role is open to all those who are either a trained lawyer or who has a strong legal background*

***Please note that this is an opportunity based in Nottingham (shire) in the United Kingdom and we don’t offer sponsorship or accept overseas applicants***

The role in a nutshell:

Volunteers help to keep Age UK charity shops running like clockwork and are an essential part of everything that we do. Our charity shops raise vital funds that support the wide range of services Age UK delivers, so if you have some free time available and would like to help, we’d love to hear from you! Whether you are looking to gain new skills and experiences, use those you already have or are just looking for a way to get out and meet new people, then we have flexible options to suit you!

What will you be doing?

Volunteer Shop Assistants carry out a wide range of tasks in their roles. You might be sorting and pricing stock, engaging with customers, ringing items through the till, keeping our shop floor full and organised or supporting with raffle ticket sales and promoting gift aid.

How would you be supported in this role?

When you begin your role, you will receive a mix of e-learning and in-person training to get you started. Throughout the role, you will receive refresher training as required as well as ongoing support, reimbursement for role-related expenses and the opportunity to further shape the volunteering you do.

Why do we need volunteers in this role?

Age UK operates charity shops to raise funds for the delivery of services for older people in need. Volunteers play a key role in the shop team, ensuring our shops are welcoming places in the community and selling the items that are generously donated to our organisation.

Additional information:

We offer a variety of flexible shifts for volunteers.

What skills, interests or experience might be helpful in this role?

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning, will follow Age UKs policies and be an excellent representative for the charity. We know that our shop teams are stronger when they are inclusive and representative of their communities, so we will do what we can to find a role which works for you.

 

 

 

We are The Unseen Barriers Foundation – a new, disabled-led Scottish charity (status pending) tackling the invisible causes of exclusion. Shame, sensory overload, emotional exhaustion, disbelief. These are the things that stop people from showing up — to appointments, to events, to life.

The Foundation is built around two original lived experience contributions by our founder:

The Unseen Barriers Framework — a landmark conceptual model naming the distress-based barriers that keep disabled people locked out of support

Cùran — a green plush dragon created as a visual anchor for distress, shutdown, and solidarity

Both are licensed to the Foundation by the creator to ensure they serve a purpose-first, rights-based mission.

We are now looking for trustees to help shape this work from the ground up. This is a working board — not a figurehead role. Trustees will actively contribute to strategic direction, governance, and growth.

We are currently remote-first to ensure full accessibility, but will provide office space (Edinburgh/Glasgow area) once funded. You do not need to be based in either city.

Estimated time commitment:

Around 6–8 hours per month including preparation, meetings, and task-based input

Board meetings held every 6–8 weeks via Zoom

All access needs will be fully accommodated

We are especially keen to hear from:

Disabled people and unpaid carers

People with lived experience of distress, neurodivergence, or poverty

Individuals with skills in finance, charity governance, fundraising, legal oversight, or communications

If you believe in radical inclusion, and want to join something disruptive but grounded, get in touch.

We believe in finding the right people, not just filling seats. Informal conversations will take place on a rolling basis, and trustees will be appointed as and when suitable candidates are identified. Early expressions of interest are encouraged.

Can you help us by providing a calm, safe, and caring environment for our small furries whilst we find them their fur-ever home?

Often when we think about animal fostering, cats, and dogs spring to mind, but have you ever thought about fostering our smaller animals? The RSPCA received more than 5,000 reports last year about rabbits and other small furries relating to neglect or abandonment and rescued an average of 340 small furries a month! To help us with the rehoming of these small animals, we are actively looking to add to our fantastic team of volunteer fosterers.

As a small animal fosterer, you would play an essential role in providing the animals in our care with a temporary home whilst they are being rehomed. Like us, even small furries have specific needs and requirements, but rest assured, once we have guided you through the fostering process the animal centre will ensure that you have all the necessary guidance, equipment, food, and veterinary care.

What You’ll Be Doing:

• Provide them with care, safe suitable housing, and space for playtime, as outlined in our policies and guidelines.

• Ensure that they are groomed if appropriate and fed and watered.

• Provide them with suitable and clean bedding to keep them cosy.

• Give them lots of attention and plenty of cuddles as they are very sociable animals.

What We’re Looking For:

• Volunteers aged 18 or over who have had plenty of experience of caring for animals.

• Fostering experience is beneficial but not essential as training is provided.

• For their wellbeing, our small furries may need to be fostered in pairs, so please bear this in mind.

• Any existing pets or animals need to have been spayed/neutered (some medical reasons may mean they cannot be so, please let us know if this is the case).

• You should be located in Buckinghamshire or within a reasonable distance.

What’s in It for You?

• You will be making a massive difference to the welfare of the small animals in your care.

• Join a community which will enable you to meet new people and make new friends.

• Learning new skills through our comprehensive induction and fostering training programme.

• Enhance your CV by adding your volunteering experience and newly acquired skills.

• The RSPCA is happy to reimburse you for any pre-agreed expenses that you may incur through volunteering for us.

Practical Considerations:

• Health & Safety: You’ll need to complete a simple online Health & Safety course before starting the role.

Disclaimer:

Our voluntary roles are subject to:

• An informal interview and trial period.

• Submission of two referees’ contact details.

• Completion of relevant training and assessments for the role.

With an ageing population, more and more older people are at risk of isolation and loneliness as partners and friends pass away, children and grandchildren move away and the community around them changes at a fast pace.  As a Befriender you will become part of the solution to tackling the issues of isolation and loneliness by developing strong relationships with clients and encouraging them to engage in a variety of ways.

Main activities/tasks:

• Visit an older person in their home once a week for up to 2h
• Spend time getting to know them and to understand what things they may like to do at home (e.g. chess, knitting, reading)
• Offer healthy and fun conversation and encourage them to talk
• Give support to enable them to get out in the community and encourage participation in activities.
• Promote healthy living and wellbeing.
• Accompany on hospital visits or to the GP. Go for a walk, or shopping
• Support older person to find information as requested.
• Make monthly reports on visits carried out

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum of 2 court days per month attendance requiured. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The role in a nutshell:

Volunteers help to keep Age UK charity shops running like clockwork and are an essential part of everything that we do. Our charity shops raise vital funds that support the wide range of services Age UK delivers, so if you have some free time available and would like to help, we’d love to hear from you! Whether you are looking to gain new skills and experiences, use those you already have or are just looking for a way to get out and meet new people, then we have flexible options to suit you!

What will you be doing?

Volunteer Shop Assistants carry out a wide range of tasks in their roles. You might be sorting and pricing stock, engaging with customers, ringing items through the till, keeping our shop floor full and organised or supporting with raffle ticket sales and promoting gift aid.

How would you be supported in this role?

When you begin your role, you will receive a mix of e-learning and in-person training to get you started. Throughout the role, you will receive refresher training as required as well as ongoing support, reimbursement for role-related expenses and the opportunity to further shape the volunteering you do.

Why do we need volunteers in this role?

Age UK operates charity shops to raise funds for the delivery of services for older people in need. Volunteers play a key role in the shop team, ensuring our shops are welcoming places in the community and selling the items that are generously donated to our organisation.

Additional information:

We offer a variety of flexible shifts for volunteers.

What skills, interests or experience might be helpful in this role?

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning, will follow Age UKs policies and be an excellent representative for the charity. We know that our shop teams are stronger when they are inclusive and representative of their communities, so we will do what we can to find a role which works for you.

 

 

 

The role in a nutshell:

Volunteers help to keep Age UK charity shops running like clockwork and are an essential part of everything that we do. Our charity shops raise vital funds that support the wide range of services Age UK delivers, so if you have some free time available and would like to help, we’d love to hear from you! Whether you are looking to gain new skills and experiences, use those you already have or are just looking for a way to get out and meet new people, then we have flexible options to suit you!

What will you be doing?

Volunteer Shop Assistants carry out a wide range of tasks in their roles. You might be sorting and pricing stock, engaging with customers, ringing items through the till, keeping our shop floor full and organised or supporting with raffle ticket sales and promoting gift aid.

How would you be supported in this role?

When you begin your role, you will receive a mix of e-learning and in-person training to get you started. Throughout the role, you will receive refresher training as required as well as ongoing support, reimbursement for role-related expenses and the opportunity to further shape the volunteering you do.

Why do we need volunteers in this role?

Age UK operates charity shops to raise funds for the delivery of services for older people in need. Volunteers play a key role in the shop team, ensuring our shops are welcoming places in the community and selling the items that are generously donated to our organisation.

Additional information:

We offer a variety of flexible shifts for volunteers.

What skills, interests or experience might be helpful in this role?

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning, will follow Age UKs policies and be an excellent representative for the charity. We know that our shop teams are stronger when they are inclusive and representative of their communities, so we will do what we can to find a role which works for you.

 

 

 

About Us

My Black Dog is a charity that offers anonymous, peer to peer mental health support through our web-chat service. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people face.

We were founded on the motto "talk to someone who gets it". We want to connect people who share lived experiences to provide an empathetic, non-judgmental space where everybody understands how it feels to experience mental health struggles.

Position Overview

Our web-chat service is run by our Volunteer Pack, each of whom have their own lived experience of mental health challenges. In addition, each shift has a 'Leader' and a 'Mentor'. These are Volunteers who carry out specific roles during the shift and, together, ensure its success:

• Leaders - Managers of the shift. There to ensure the shift runs as it should. They support and guide Volunteers through chats and follow safeguarding processes when an alert is raised. They escalate safeguarding alerts to the shift's Designated Safeguarding Lead (a trained professional). They also complete a 'Shift Handover' document once the shift is completed.
• Mentors - There to support and guide Volunteers through chats. Will take over from the Leader if there are safeguarding issues that need the Leader's attention and/or if the Leader needs a break.

As My Black Dog looks to expand our opening hours, we are looking to recruit additional Leaders and Mentors who can run shifts and cover additional shifts as necessary. We are looking to fill the following positions and shifts:

• Leader, Mondays (5pm - 7pm)
• Mentor, Mondays (5pm - 7pm)
• Leader, Thursdays (5pm - 7pm)
• Mentor, Thursdays (5pm - 7pm)
• Mentor, Fridays (7pm - 10pm)
• Leader, Saturdays (TBC*)
• Mentor, Saturdays (TBC*)
• Leader, Sundays (5pm - 7pm)

*We are currently finalising future opening hours on Saturday. Please apply for this particular shift if general availabilty on Saturdays is good.

Leaders and Mentors will be assigned a shift based on your availability and preference. The expectation is that Leaders and Mentors will form a ‘pair’ and, together, will do one shift at the same time each week. This is to provide stability, predictability and to encourage community-building between Volunteers. Shifts are 2-3 hours long. We may ask you to cover another shift when we are short, but you will never do more than 6 hours per week.

Training will be provided and you will be supported on shift by a Designated Safeguarding Lead, who will manage all safeguarding issues.

The work you will do as Leaders and Mentors will ensure we provide the best possible service to our Guests. You will also be helping our Volunteer Pack to do what we do best: helping those in need by speaking to someone who 'gets it'.

Who We Are Looking For

We are looking for people who have experienced their own journey with mental health and are in a strong position to support others. We ask that our Leaders and Mentors:

• Are strongly committed to helping others
• Have experienced mental health issues in order to relate to those seeking help
• Are collaborative and enjoy working with others
• Are encouraging and supportive
• Are organised and can monitor several things at once
• Can remain calm and focused during busy times and when safeguarding alerts are raised
• Are 18 years and over 
• Can commit the time to a regular weekly shift

Role Responsibilities

1. Supervise and support Volunteers whilst on shift with general enquiries, positive feedback and signposting.
2. Assist with general volunteering enquiries whilst on shift. Provide time for guidance, instruction and de-briefing for Volunteers if required.
3. Follow Leaders & Mentors processes including unexpected absence reporting, Volunteer check-in and check-out, and completing Shift Handovers.
4. Monitor web-chat conversations and ensure all chats are tagged.
5. Maintain ability to listen, remain calm and provide intervention if necessary.
6. Be able to have difficult and often complex conversations about mental health, including Guests experiencing crisis and first-stage intervention support.
7. If a Leader, work alongside the Designated Safeguarding Lead (DSL) when safeguarding risks are identified and, if a Mentor, take over responsibility for shifts when Leader and DSL have to address a safeguarding crisis.
8. Exercise discretion in handling confidential situations and information, conveying sensitive information in a timely manner to necessary individuals.
9. Provide written follow up of shifts via handover, ensuring all necessary information is handed over at the end of the shift.
10. Adhere to all standards, policies and procedures of My Black Dog.

Please note: An Enhanced DBS Certificate is required for this role. If you do not have one, My Black Dog will arrange the DBS Check for you.