Volunteer roles in west midlands

Few institutions are or Students Unions are developing as fast as we are. Both UCB and the Guild of Students aspire to being models of excellence serving our unique a diverse student body.

We serve students from 6th form, vocational courses and degree and post grad, local and many international students. We have an exciting plan to take us into the next few years and need someone brilliant, experienced and enthusiastic to help steer us on this ambitious, challenging journey.

We think someone with experience as a senior Students' Union and perhaps some broader experiences and interests too would be great for the role but we would be happy to talk to someone who has a good understanding of governance and students' unions acquired during their varied history.

About the Guild of Students

Since becoming an independent charity six years ago, the Guild of Students has become a hub of student life and advocacy, in line with our mission to help every student at University College Birmingham achieve their potential. We run a Course Representative scheme of over 400 volunteers, lead change campaigns in students’ interests, facilitate around 25 student-led clubs and societies, and organise exciting social opportunities.

We’ve been recognised with several accreditations, including Investors In People, Disability Confident, and most recently the National Union of Students’ ‘Quality Students’ Union’ status.

The Guild is led by three elected full-time Officers: an Education Officer, Equalities and Wellbeing Officer, and Societies & Activities Officer. They, in turn, are supported by a team of 6 part-time volunteer Officers and a small but dedicated staff team, which we are keen to expand to develop the quality and breadth of our services.

About our Members

UCB is home to a wide range of courses with a particular emphasis on skills-based education. We are proud to welcome a diverse student body, including many from the West Midlands who have traditionally faced barriers to accessing further or higher education.

The Guild represents around 10,000 students, including apprentices, college-level students, UCB’s new Sixth Form, and university-level students. We engage with a clear majority of our members each year, and are keen to deepen our reach — especially with FE students.

About the Role

As Chairperson, you will lead a Board comprising external trustees, student trustees, the three full-time Officers, and a member of UCB’s governing body. The Board meets quarterly for around three hours, and the chairperson will be expected to provide additional support and guidance between meetings (which can be done remotely).

The initial term of appointment is four years, with the option of renewal.

We ask candidates to note the following key dates:

• Applications close: Friday 7th November, 16:00
• Interviews: Week commencing 17th November (to be confirmed)
• First Board meeting (if appointed): Thursday 27th November in an observing capacity

Further Information and Adjustments

For an informal conversation about the role or to discuss the appointment process in greater detail (including any adjustments we can make to ensure accessibility) please send us a message for the attention of Alex Harden-Way, Guild Director.

Enjoy driving? Make a Real Difference as a Volunteer Driver!

Are you someone who loves to drive and enjoys the freedom of the open road? Here’s an opportunity to use your driving skills to help others while making a positive impact in your local community. At Together Trust, we champion the rights, needs, and ambitions of children, young people, and adults with disabilities, autism, and mental health differences – and we need volunteers like you to make a difference.

What You’ll Be Doing:

As a Volunteer Driver, you’ll help transport people to a variety of destinations, including social activities, school, work placements, day trips, and more. Your time and kindness will help enrich lives, giving those we support greater independence and opportunities to thrive. The role is flexible, and you’ll find it just as fulfilling as the people you support.

Why You’ll Love Volunteering with Us:

Use Your Driving Skills for Good: If you love driving, this is the perfect way to make the most of that passion. No need to worry about the wear and tear on your own vehicle – we provide the cars, minibuses, and MPVs.

No Cost to You: We cover all the running costs of the vehicle, including fuel, and we’ll reimburse your travel expenses to and from the vehicle collection point. All you need to do is bring your enthusiasm!

Flexibility & Structure: Whether you have a few spare hours each week or you’d like to volunteer more frequently, you can choose the journeys and schedule that suit you. Build your week around your volunteering, it’s that simple!

A Sense of Purpose & Fulfilment: There’s nothing quite like knowing that what you’re doing matters. In this role, you’ll experience the satisfaction that comes from knowing you’re making a real difference to someone’s life.

Gain Experience in Social Care: Depending on the services you want to be involved in, you could be helping students from special education, young people from residential homes, or adults with disabilities. It’s a wonderful way to be part of a caring, supportive community.

Meet New People: Volunteering is a great way to connect with others, both the people you’re helping and fellow volunteers. It’s a wonderful way to socialise, and you’ll find that making these connections will uplift your spirits, too.

What You’ll Need:

• A full UK driving licence (held for at least two years) or a D1 entitlement.
• A few hours a week (or more, if you prefer) to give.
• A calm, patient, and friendly attitude.
• Confidence driving larger vehicles (minibuses or MPVs) is ideal, but if you prefer to drive cars, we have those opportunities too.

What You’ll Receive:

• Full training and support to help you feel confident in your role.
• Ongoing guidance from our friendly team.
• All expenses fully reimbursed, including travel and fuel costs.
• Access to our fleet of vehicles – no need for your own car.
• A meal allowance if you volunteer for 4 hours or more during a mealtime.
• References upon request to support your future endeavours.

Role Description: Treasurer

Position: Treasurer (Trustee)
Accountable to: Board of Trustees
Location: Bognor Regis/Remote
Time Commitment: 1-2 days per month
Term: 2 yr 

Purpose of the Role

The Treasurer is a key member of the Board of Trustees, taking the lead in overseeing the financial health of the charity. They ensure proper financial management, reporting, and compliance with legal obligations, while supporting the Board to make sound financial decisions that enable the charity to achieve its mission in reptile welfare, conservation, and education.

Key Responsibilities

Financial Leadership

• Monitor the financial standing of the charity and ensure effective financial controls are in place.

• Oversee the preparation of budgets, accounts, and financial statements.

• Ensure the Board understands the charity’s financial position and the implications of decisions.

• Chair the finance sub-committee (if applicable) and report key matters to the Board.

Compliance & Reporting

• Ensure compliance with charity law, company law (if applicable), and HMRC requirements.

• Oversee the preparation and submission of the annual report, accounts, and returns to the Charity Commission.

• Ensure financial policies and procedures are up to date and fit for purpose.

Support Fundraising & Sustainability

• Advise on the financial implications of the charity’s strategy, projects, and fundraising activities.

• Support the development of income streams and fundraising initiatives, ensuring they are financially viable.

• Monitor reserves and ensure a balance between short-term needs and long-term sustainability.

Working with Staff/Volunteers

• Liaise with staff or volunteers responsible for day-to-day financial operations (e.g. bookkeeping, invoicing, banking).

• Support the Chief Executive/Manager to ensure accurate and timely financial information is available.

• Provide guidance and training to Trustees to strengthen the Board’s financial literacy.

Person Specification

Essential Skills & Experience

• Financial qualifications or relevant experience (e.g. accountancy, bookkeeping, financial management).

• Experience of financial planning, budgeting, and reporting.

• Strong analytical skills and ability to explain complex financial information clearly.

• Understanding of the responsibilities of charity Trustees.

• Commitment to the values of animal welfare, conservation, and community engagement.

Desirable Skills & Experience

• Knowledge of charity SORP (Statement of Recommended Practice) and sector-specific financial regulations.

• Experience with fundraising, grant management, or financial oversight of charitable projects.

• Previous Board or Trustee experience.

Time Commitment

• 4-6 Board Meetings a year

• Regular review of management accounts, budgets, and financial policies.

• Availability to support staff/volunteers with finance-related queries.

• Attendance at occasional fundraising or community events.

STOP SCROLLING. This isn't just a volunteer role - it's a high-impact mission.

Are you an entrepreneurial leader ready to launch a national movement?

MINDSET Charity is a brand-new, UK-wide men's mental wellbeing and personal growth organisation determined to tackle the mental health crisis among men aged 16-50 years old. We're building a vital, remote-first brotherhood of support, resources, and mentoring. We have the vision, the brand, and the essential resources - now we need the operational powerhouse.

We are seeking an exceptional, pioneering Project Director/Manager to be the operational lead, ensuring we successfully secure our Charity Commission registration, build our digital infrastructure, recruit our core volunteer teams, and launch with maximum impact across the UK. Reporting directly to the Board of Trustees.

The Challenge (And Your Opportunity):

The tragedy of male suicide in the UK demands action. We refuse to be another generic charity. MINDSET is about proactive growth, actionable self-improvement, and building a genuine community.

As our operational lead, you won't just manage tasks; you will drive the engine - turning our strategy into reality. This is a hands-on, highly autonomous remote role requiring a start-up mentality and the dedication to manage all launch workstreams, from platform development to compliance, volunteer recruitment, and initial community building.

Who We Need to Poke:

We need an excellent leader with a proven project management track record and a genuine entrepreneurial spirit. You should be:

• A Proven Leader: Able to inspire, manage, and coordinate a diverse, remote team of talented volunteers (service leads, technical leads, content creators, etc.).

• An Entrepreneurial Mindset: Creative, resourceful, and capable of identifying unique selling points (USPs) and opportunities that make MINDSET stand out in a crowded charity landscape.

• A Skilled Project Manager: Experienced in planning, scoping, and executing complex projects, ideally involving digital infrastructure and start-up operations.

• Highly Autonomous: Self-motivated, disciplined, and comfortable working remotely to drive deadlines and deliverables for Charity Commission registration and launch.

• Passionately Aligned: Deeply committed to men's mental health and personal growth, understanding the specific needs of men aged 16–50.

What You Will Deliver:

• Launch Strategy: Oversee the execution of the full charity launch plan, from pre-registration to service delivery setup.

• Team Building: Establish and manage the core volunteer team (outside the Board of Trustees), including peer support facilitators and mentors.

• Infrastructure: Ensure the successful setup of our remote platform, resource library, and digital communication channels.

• Impact: Position MINDSET for success to support thousands of men a year, fulfilling our purpose and validating our existence.

Don't just cheer from the sidelines. Lead the charge. If you are ready to use your professional expertise to build a groundbreaking charity from the ground up, we want you at the helm.

Apply Now to Become MINDSET's Project Director/Manager.

Your leadership will define our success. Let's make a monumental difference for UK men.

MINDSET Charity

@MINDSETCharity

STOP SCROLLING. Your Expertise Could Save Lives.

Are you ready to turn governance into groundbreaking impact?

MINDSET Charity is a brand-new, UK-wide men's mental wellbeing and personal growth organisation dedicated to tackling the mental health crisis among men aged 16-50 years old. We're building a vital, remote-first brotherhood of support, resources, and mentoring, and we need leaders, not just listeners, to guide our mission.

We are actively seeking our founding TRUSTEES to steer us through the critical start-up phase, securing our Charity Commission registration, setting our strategic direction, and ensuring long-term success that will support thousands of men a year across the UK.

The Challenge (And Your Opportunity):

The rate of male suicide in the UK is a national tragedy. We refuse to accept it. MINDSET isn't just about crisis intervention; it's about proactive growth, community building, and empowering men to lead better lives.

This isn't a passive, once-a-year meeting role. As a founding Trustee, you will be in the engine room, providing the essential structure, compliance, and strategy needed to get this life-changing charity off the ground and fast.

Who We Need to Poke:

We need exceptional individuals with experience in one or more of the following areas:

• Financial Management/Accounting: To establish robust, transparent financial controls.

• Charity Law & Governance: To ensure full compliance and successful Charity Commission registration.

• Digital Strategy & Technology: To build and secure our remote-first community platform and online services.

• Fundraising & Income Generation: To establish sustainable revenue streams and major donor relationships.

• Clinical/Mental Health Sector Expertise: To ensure our services are safe, ethical, and evidence-based.

What’s In It For You?

• Legacy: You will be a founding signatory, shaping the MINDSET brand and strategy from day one.

• Impact: Directly contribute to a cause that is fighting the biggest killer of men under 50.

• Network: Join a powerful, dedicated team of high-calibre individuals committed to genuine change.

• Growth: An intellectually stimulating challenge that stretches your leadership and governance skills.

Don't just talk about the problem. Govern the solution. If you have the expertise and the drive to help us register, launch, and successfully scale to support every man who needs us, we want to hear from you.

Apply Now to Become a MINDSET Trustee.

Your time is precious. We promise to make its contribution profoundly meaningful. Let's build this future together.

MINDSET Charity

@MINDSETCharity

GHRI is building and enhancing its telemedicine and telehealth platforms, and we’re seeking a Front-End Developer Volunteer with an eye for design and a passion for purpose.

�� Your Role:

Create and optimize user-friendly interfaces for GHRI’s telehealth web and mobile platforms.

Ensure seamless navigation, responsiveness, and accessibility.

Collaborate with the back-end team to improve real-time virtual consultation systems.

�� Ideal Skills:

Proficiency in HTML, CSS, JavaScript, and frameworks like React or Vue.

Knowledge of UI/UX principles and web performance optimization.

Interest in digital health innovation and humanitarian impact.

�� Benefits:

Certificate of volunteer service and digital health experience.

Opportunity to build a real-world telemedicine interface.

Global collaboration and recognition.

Join GHRI (Global Health Reform Initiative Foundation) — a non-profit organization bridging the healthcare gap through telehealth and telemedicine.

We’re inviting Doctors, Nurses, Pharmacists, Laboratory Scientists, Nutritionists, and other Health Professionals to join our volunteer team and deliver care to underserved communities—virtually and impactfully.

�� Your Role:

Offer virtual medical consultations via GHRI’s telemedicine platform.

Participate in online health campaigns and patient education.

Support GHRI’s community programs through remote diagnosis and follow-ups.

�� Benefits:

Make real health impact from anywhere.

Gain experience in digital and telemedicine systems.

Receive a certificate of volunteer service and recognition letter.

    VOLUNTEER/GLD ONLINE

Unleash Your Passion, Volunteer Online with IHF!

Make a difference from anywhere in the world: Join the International Humanity Foundation

(IHF) and help us empower marginalized children and communities (in location) while offering

an opportunity to learn and practice (online).

Join our Global Leadership Development program in one or more of the following divisions or teams:

A. Human Resources (HR): Master essential HR skills while supporting our global team. Assist

with applications, interviews, calendars, and more.

B. Finance: Gain valuable financial experience while managing funds responsibly. Help us track

donations, process grants, and ensure financial stability.

C. Education & Administration: Make a lasting impact on children lives. Develop curricula,

mentor youth, and contribute to various educational projects.

D. Media & PR: Share our stories and amplify our impact. Use your talents in media, graphics,

translation, or writing to connect with the world.

Benefits:

● Make a real difference: Contribute to a meaningful cause and change lives.

● Gain valuable skills: Enhance your knowledge and develop new abilities.

● Connect with a global community: Collaborate with passionate volunteers from diverse

backgrounds.

● Flexible and rewarding: Volunteer from the comfort of your home on your own schedule.

No matter your experience, you can make a contribution! We welcome individuals with various

skills and levels of expertise.

This life changing experience impacts you as well as the children and communities we serve.

______________________________________________________________________________

Role Description

We are seeking dedicated innovative thinkers, event superstar planners, and fundraising heroes to join our Events & Fundraising Team at Emerge Worldwide. Our goal is to develop impactful events that generate essential support to protect children and young people from sexual exploitation.

The role will:

• Design and deliver memorable events
• Engage local communities and sponsors
• Promote our mission broadly
• Raise life-changing transformative funds

Your expertise and ideas can help us make an impactful difference to lives.

Join us and contribute to the protection of vulnerable children, young people and women.

What are we looking for?

We’re seeking volunteers with experience in Events - designing, researching, planning, delivery, and Community Engagement. We are also seeking volunteers who have fundraising experience including working around sponsorship. 

We are looking for volunteers who have:

● Experience in planning successful events and activities.

● Experience of fundraising in the charity sector is desirable but not essential.

● Reliable, organised with good timekeeping.

● Able to work independently and proactively as well as in a team.

● Clear and confident in communication.

● Excellent working knowledge and comprehension of written English.

What you will gain:

By volunteering with us, you’ll experience the profound impact of helping communities, be part of a movement changing lives across the UK, gain experience in advocacy, and work with a team passionate about protecting children, young people and women against exploitation and trafficking.

Impact of Role

1. Fuelling the Mission

• Every event organised and every pound raised goes directly towards programmes that protect and empower vulnerable children and women.
• Volunteers help generate the funds that allow Emerge Worldwide to deliver training in schools, create resources, and support awareness campaigns.

2. Expanding Reach & Awareness

• Events are not just about money — they also raise the charity’s visibility and influence.
• By helping to plan and run events, volunteers spread the message of exploitation prevention to a wider audience, attracting new supporters and partners.

3. Building Community & Partnerships

• Volunteers help bring people together through fundraising dinners, charity runs, community fairs, and awareness campaigns.
• These events build a sense of shared purpose and create lasting relationships with donors, schools, businesses, and local communities.

4. Creating Memorable Experiences

• With creativity and enthusiasm, volunteers help design fun, inspiring, and impactful events that engage people’s hearts.
• These experiences encourage people to give generously and stay connected to the cause long-term.

5. Sustaining the Charity’s Growth

• By contributing to fundraising targets, volunteers ensure Emerge Worldwide can expand its projects, train more schools, produce more resources, and campaign for systemic change.
• This means their behind-the-scenes efforts translate into life-changing impact for survivors and prevention for those at risk.

We are a welcoming team, dedicated to creating a positive and engaging volunteer experience where you’ll feel valued, inspired, and empowered to bring your ideas to life.

Please note that we will request references, and a DBS check will be required due to the nature of our work.

Bright Futures UK is looking for passionate and knowledgeable GCSE English tutors to provide educational support and a fun, safe learning environment for young people living with serious illnesses. 

What will you be doing? 

Run tutoring sessions online to support a young person. 

Offer subject area knowledge and expertise related to GCSE English

Help to combat social isolation through fun and engaging tutoring sessions. 

Adhere to safeguarding policies and report concerns to the BFUK Team

What are we looking for? 

1. Subject Knowledge: Strong understanding of GCSE English concepts and specifications

2. Teaching Skills: Ability to explain complex ideas in a clear and engaging way.

3. Empathy and Patience: Kind and understanding nature, especially towards those facing health challenges.

4. Reliability: Consistent availability for the agreed-upon time commitment.

5. Adherence to safeguarding policies and report concerns to the BFUK Team

What difference will you make?

1. Academic Progress: Help young people stay on track with their studies despite their health challenges, ensuring they do not fall behind.

2. Confidence Builder: Provide a stable and encouraging presence that helps build the students' confidence and resilience.

3. Future Opportunities: Equip students with the knowledge and skills they need to succeed.

What will you gain?

1. Enhanced DBS will be provided

2. Safeguarding Level One Training

3. Skill Development opportunities

4. Direct experience working with children and young people

You must be a UK resident and be at least 18 years old.

As a charity that supports children and young people, we make safeguarding individuals our top priority. For this reason, all volunteers are subject to an enhanced criminal record and disclosures check. We also ask all volunteers to adhere to our Safeguarding, Equality and Confidentiality policies. These are nothing to worry about and if you have any questions, our team are happy to support you.

Bright Futures UK is looking for passionate and engaging tutors to provide educational support to primary aged pupils in Maths and English and a fun, safe learning environment for young people living with long-term illnesses.

What will you be doing? 

1. Run tutoring sessions online to support a young person. 

2. Offer subject area knowledge and expertise related to KS1 and KS2 Maths and English. 

3. Help to combat social isolation through fun and engaging tutoring sessions. 

4. Adhere to safeguarding policies and report concerns to the BFUK Team

What are we looking for? 

1. Subject Knowledge: Strong understanding of Primary Maths and English Curriculum. 

2. Teaching Skills: Ability to explain complex ideas in a clear and engaging way.

3. Empathy and Patience: Kind and understanding nature, especially towards those facing health challenges.

4. Reliability: Consistent availability for the agreed-upon time commitment.

5. Adherence to safeguarding policies and report concerns to the BFUK Team

6. You must be a UK resident and be at least 18 years old.

What difference will you make? 

1. Academic Progress: Help young people stay on track with their studies despite their health challenges, ensuring they do not fall behind.

2. Confidence Builder: Provide a stable and encouraging presence that helps build the students' confidence and resilience.

3. Future Opportunities: Equip students with the knowledge and skills they need to succeed. 

What will you gain?

1. Enhanced DBS will be provided

2. Safeguarding Level One Training

3. Skill Development opportunities

4. Direct experience working with children and young people

As a charity that supports children and young people, we make safeguarding individuals our top priority. For this reason, all volunteers are subject to an enhanced criminal record and disclosures check. We also ask all volunteers to adhere to our Safeguarding, Equality and Confidentiality policies. These are nothing to worry about and if you have any questions, our team are happy to support you.

REMIX is a brand new, dynamic UK youth charity launching in London, focused on transforming the lives of young people aged 11-26 from deprived areas, initially across Hackney, Tower Hamlets, and Southwark. We believe that postcode shouldn't determine potential.

Our mission is to REMIX young people's lives by providing targeted Mentoring, essential Life Skills, and powerful Personal Development programmes. We are building momentum and need striking, professional visual assets to convey our mission, attract crucial funding, and recruit programme participants and volunteers.

The Role: Remixing Our Visual Identity

We are seeking a talented and passionate Volunteer Graphic Designer to join our founding team. You will be instrumental in translating our powerful mission into compelling visual assets that elevate our profile and help us secure vital support.

This is a fantastic opportunity to build a charity's visual identity from the ground up, create a significant portfolio of work for a worthy cause, and make a tangible impact on social mobility in London.

Key Responsibilities:

• Campaign Asset Creation: Designing graphics for ongoing campaigns, including volunteer recruitment, fundraising drives, and programme promotion across social media (Instagram, X, LinkedIn).

• Print Collateral: Designing professional, branded assets such as:

  • Roller Banners for events and outreach.

  • Posters and Flyers for programme promotion in the target boroughs.

  • Programme Booklets and Workbooks (layout design).

• Brand Consistency: Working with the founding team to ensure all visual materials adhere to the nascent REMIX brand guidelines (colour palette, tone, logo use).

• Design Consultation: Offering creative input on the best visual approach for communicating complex social mobility facts and programme concepts clearly and engagingly.

What We Are Looking For

• Design Proficiency: Strong demonstrable skills in graphic design, with proficiency in industry-standard software (e.g., Adobe Creative Suite: Photoshop, Illustrator, InDesign or similar tools like Canva Pro).

• Portfolio: A portfolio or examples of previous work demonstrating strong typography, layout, and visual communication skills.

• Reliability: The ability to work independently, manage your time effectively, and meet agreed-upon deadlines within a flexible schedule.

• Communication: Excellent communication skills to take briefs and provide creative updates remotely.

• Passion: A genuine passion for youth development, social mobility, and the mission of REMIX. Experience working with youth or community organisations is a bonus, but not essential.

Why Volunteer with REMIX?

• High Impact: Your designs will directly contribute to securing donations and volunteers, enabling our programmes to run and directly changing young lives.

• Build a Legacy: Be one of the founding volunteers, helping to establish the visual foundation for a major new London charity.

• Portfolio Boost: Gain substantial experience creating high-impact assets for a professional charity, perfect for enhancing your portfolio.

• Flexible Working: Complete your tasks remotely on a schedule that fits around your existing commitments.

How to Apply

To apply, please submit your portfolio via this website.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.