Age service administration officer volunteer roles in Westminster, greater london

About Us

Bright Futures and the Hillel Bright Futures Trust are proud to be South London's leading SEND community hub. Based in Croydon, we offer a vital range of education, training, and well-being services. We mainly serve children aged 4 to 19 years, extending up to 25 years for individuals with special educational needs and disabilities (SEND).

We are deeply family-centred. We firmly believe that "a happy parent is a happy child." Because we champion equal opportunity and community support, over 90% of our services are delivered completely free of charge. This life-changing charitable work is only possible through the dedication of our incredible team and volunteers.

The Opportunity

Are you looking to use your professional leadership and management skills to make a real social impact? We are seeking two proactive and highly organised Volunteer Operations Leads (Directors) to jointly support the hands-on delivery of our vital community hub programmes.

Guided directly by the CEO, you will work together to ensure our diverse services run smoothly, remain on time, and stay within budget. This rewarding role offers high-level operations management experience within the charity sector, allowing you to act as a central pillar across our entire organisation.

What You Will Do

As part of a dual-lead operational team, your role will span a range of business and project administration duties:

• Programme Delivery: Jointly manage and deliver community hub programmes (90% of which are free), ranging from our Homeschooling Hub to After-School and Holiday Clubs.
• Stakeholder Coordination: Support staff, volunteers, and external stakeholders, ensuring the team remains timely, professional, and kind during service delivery.
• CEO Support: Coordinate directly with the CEO to manage workflows, schedule essential meetings, and align project timelines.
• Human Resources: Assist with tracking volunteer onboarding records and training schedules.
• Fundraising Support: Help track grant applications and coordinate local fundraising events.
• Communications & Social Media: Create engaging content using Canva and manage our active social media profiles to promote hub activities.

What We Are Looking For

Essential Skills:

• Tech Literacy: Mastery of the full Microsoft Office Suite, including Microsoft Teams.
• Design Tools: Proficiency in Canva to create engaging social media and marketing graphics.
• Communication: Warm, professional written and verbal communication skills.
• Organisation: Strong time management, budget awareness, and the ability to manage diverse administrative tasks

Desirable Criteria:

• Driving License: A clean, valid UK driving license is highly preferred.
• Background Checks: A current Enhanced DBS check is ideal, though we can arrange this for you.

Commitment & Flexibility

We require a combined commitment across our core office days: Monday, Wednesday, and Thursday, with online remote workflows on Tuesday and Friday.

As this is an official job-share arrangement, the two Operations Leads will divide and coordinate these days between them to ensure seamless operational cover across the 3 core days.

What We Offer You

• Free Hot Lunch: Provided daily at our hub.
• Travel Expenses: Full reimbursement of reasonable travel costs.
• Well-being Support: Access to our Employee Assistance Programme (via Bright HR).
• Professional Development: Free targeted training where required to enhance your performance.
• References: A high-quality reference upon successful completion of your placement.
• Environment: A friendly, supportive team environment making a genuine difference.

Young Enterprise is the UK’s leading youth charity for enterprise and financial education, helping young people develop the skills, confidence, and mindset they need to thrive in work and life.

Since our founding, we have supported 7.2 million young people through financial and enterprise education opportunities. Through our ambitious 2024–2030 Transforming Futures strategy, we are working to ensure every young person has access to the financial education, enterprise capability, and work readiness they need to succeed.

We are seeking to appoint three new Trustees to join our Board at an exciting and pivotal time for the charity.

We are particularly interested in candidates with senior expertise in one of the following areas:

• Finance – ideally a qualified accountant interested in chairing our Risk and Audit Committee

• Governance – with experience in employment law and/or charity law

• Human Resources – senior-level HR leadership experience

We are looking for strategic and community-minded individuals who can help strengthen our governance, guide our future direction, and support our mission to improve life chances for young people across the UK.

Key responsibilities include:

• Supporting strategic leadership and governance

• Safeguarding the charity’s financial stability and reputation

• Ensuring legal and regulatory compliance

• Providing specialist expertise to Board discussions and decision-making

• Acting as ambassadors for Young Enterprise and our mission

We are particularly interested in applicants who offer:

• Strong strategic thinking and sound judgment

• Commitment to young people and social mobility

• Collaborative leadership and communication skills

• Understanding of good governance

• A commitment to diversity, equity, inclusion, and safeguarding

We strongly encourage applications from individuals from diverse backgrounds, including those with lived experience of disadvantaged communities or supporting young people facing barriers to opportunity.

This is an unpaid role with reasonable out-of-pocket expenses reimbursed. Trustees are expected to attend Board meetings (primarily London-based), undertake training, be willing to participate in committee work if applicable, and contribute approximately 7–10 days annually. Appointments are for an initial three-year term, with potential reappointment for up to six years.

Keeping Young People Safe

We are committed to keeping young people safe. All successful candidates will undergo an enhanced DBS (England & Wales) check and receive safeguarding training.

At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful candidates will receive ongoing safeguarding training throughout and be expected to uphold excellent safeguarding practice at all times.

How to Apply:

Please refer to our information pack for full details.

To apply, please send:

• An up-to-date CV (PDF format)

• A supporting statement (maximum two sides of A4) outlining your suitability for the role, based on the essential criteria in the person specification

Applications should be received by 23:30 on 31 July 2026. We will be assessing applications on a rolling basis and may shortlist and invite candidates to interview before the closing date.

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Join us in shaping brighter futures for young people across the UK.