Compliance quality volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This Role Amplifies Our Mission Through Words and Connection
At Tell My Truth and Shame the Devil C.I.C., every story, every update, and every donor communication is a chance to build trust, mobilise communities, and fuel systemic change. The Content and Donor Communication Specialist ensures that our messaging is consistent, compelling, and aligned with our values, translating the C.I.C’s mission, impact, and vision into content that engages donors, volunteers, and wider audiences. This role is not about casual posting or generic marketing. It is about strategically shaping how the CIC’s story is heard and acted upon.
Purpose of the Role
This role exists to:
- Craft and manage communications for donors, stakeholders, and the wider community
- Translate survivor-led stories and CIC activities into impactful messaging
- Develop content for emails, newsletters, social media, and fundraising campaigns
- Support the Fundraising Director in building donor relationships through clear, engaging, and ethical communication
- Ensure all content aligns with CIC values, trauma-informed practice, and safeguarding policies
You are the voice that converts purpose into action.
About the role:
To create and manage compelling content for donor and community communications, maintaining consistent messaging, ethical standards, and alignment with campaigns to enhance engagement, retention, and organisational impact.
Experience Qualification and Requirements
Essential / Highly Valued Experience
- Professional or voluntary experience in copywriting, communications, or journalism.
- Experience creating email newsletters, donor updates, or fundraising communications.
- Strong understanding of donor engagement strategies and how content impacts retention.
- Experience creating content for social media with organisational or campaign objectives in mind.
- Editing, proofreading, and content planning skills.
- Ability to maintain a consistent organisational voice across platforms.
- Familiarity with GDPR, data protection, and safeguarding requirements for communications.
- Skills in tracking and interpreting engagement metrics and refining communications accordingly.
- Collaborative skills to work effectively with multiple teams, volunteers, and directors.
- Ability to adapt content for different audiences and ensure accessibility and inclusivity.
- Strong organisational and project management skills for content planning and scheduling.
- Experience in creating templates, guides, or standardised communication processes.
Desirable / Can Be Developed
- Experience using email marketing or newsletter platforms (e.g., Mailchimp, CiviCRM).
- Knowledge of digital content analytics tools to monitor performance.
- Experience mentoring or supporting volunteers in communications roles.
- Ability to integrate donor communications with wider fundraising campaigns and events.
- Familiarity with multi-channel campaign planning and content strategy.
- Skills in visual content creation or basic design for communication purposes.
Qualifications
- Formal qualifications not required.
- Equivalent professional or voluntary experience in communications, content creation, or donor engagement highly valued.
Main Responsibilities/ Key Duties
- Develop clear, engaging, and accurate copy for all donor and community communications, including:
- Emails and newsletters
- Fundraising campaign materials
- Donor updates and acknowledgements
- Event promotions and volunteer communications
- Maintain a consistent organisational voice and messaging across all communication channels.
- Collaborate with the Fundraising Director to ensure content aligns with campaign goals, donor engagement strategies, and organisational priorities.
- Work with the Social Media Team to ensure content supports multi-channel campaigns and wider communications objectives.
- Track donor engagement, feedback, and responses to communications to identify patterns and refine messaging for maximum impact.
- Support segmentation, personalisation, and targeting of communications to ensure relevance and donor retention.
- Ensure compliance with data protection (GDPR), safeguarding, confidentiality, and ethical standards in all communications.
- Collaborate with volunteers and other teams to adapt content for different audiences, ensuring inclusivity, accessibility, and cultural sensitivity.
- Proofread, edit, and quality-check all content before publication to ensure accuracy and professional presentation.
- Contribute to content planning, calendars, and scheduling to maintain regular, timely, and coordinated communications.
- Assist in developing templates, guides, or SOPs for donor and community communications.
- Provide guidance and mentoring to other volunteers involved in content creation or communications.
- Monitor performance metrics for communications and produce reports to inform strategy and campaign planning.
- Ensure all communications reflect and uphold the C.I.C’s values, culture, and brand identity.
This role is not suitable if you:
- Prefer casual or low-commitment volunteering
- Are seeking immediate paid employment
- Want to write content without considering impact or ethics
- Are uncomfortable working with sensitive or trauma-informed material
Important to Be Clear:
- This is a volunteer role during the C.I.C’s build phase
- It carries real responsibility for shaping our messaging and donor relationships
- Paid roles will emerge as funding and sustainability allow
Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.
Next Steps:
Shortlisted applicants will be invited to:
- A values-led conversation
- A practical discussion about content, storytelling, and donor engagement
If you believe that words can transform communities, and that authentic storytelling drives action, this role is for you.
A Final Word
Words carry weight. They can heal or harm.
If you know that:
Survivor stories deserve care, not clicks. Donors deserve honesty, not spin. Communication is part of safeguarding
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you driven by purpose over profit, and inspired to transform the lives of survivors, young people, and communities at scale? Tell My Truth and Shame the Devil C.I.C. is seeking a visionary Founding Volunteer Fundraising Director to join our founding team and help us build a community-owned, values-led ecosystem that confronts the realities of child sexual abuse (CSA), amplifies survivor truth, and generates transformative social impact. This is more than a role—it’s a chance to co-create systems, culture, and infrastructure for an organisation committed to accountability, empowerment, and collective liberation.
About the Role:
As our Founding Fundraising Director, you will be the strategic and operational engine behind all fundraising initiatives. Your work will directly fuel the organisation’s ability to reach and serve survivors, mentor young people into economic empowerment, and build sustainable, community-owned systems. You will lead campaigns, develop partnerships, and create innovative fundraising strategies that align with our anti-capitalist, community-first values. This role blends strategic leadership with hands-on execution, requiring someone who can think systemically while engaging authentically with our communities.
Experience Qualification and Requirements
Essential Competencies
- Proven experience planning, managing, and delivering successful fundraising initiatives.
- Skilled in preparing clear, persuasive proposals, applications, and reports.
- Competence in tracking, reporting, and analysing donations and fundraising performance.
- Knowledge of UK charity law, GDPR, and safeguarding principles relevant to fundraising.
- Ability to manage multiple projects, deadlines, and stakeholders effectively.
- Strong organisational, communication, and relationship management skills.
- Experience working collaboratively with volunteers, staff, and leadership teams.
Desirable Competencies
- Familiarity with CRM or donor management systems.
- Experience designing and executing events and campaign strategies.
- Knowledge of corporate partnership development and grant funding strategy.
- Experience mentoring or supporting junior staff or volunteers in fundraising.
- Ability to integrate fundraising strategy with wider organisational goals.
Qualifications
- Professional qualification in fundraising, charity management, or related fields desirable but optional.
- Equivalent professional experience in fundraising, development, or resource mobilisation is acceptable.
Main Responsibilities/ Key Duties
- Develop, implement, and manage a comprehensive fundraising strategy aligned with the C.I.C’s mission, values, and long-term goals.
- Identify, research, and evaluate potential funding opportunities, including:
- Grant-making bodies
- Corporate partnerships
- Individual donors and community fundraising
- Prepare high-quality, persuasive funding proposals, applications, and reports that demonstrate impact and need.
- Maintain accurate records of all fundraising activities, donations, pledges, and communications to ensure transparency and accountability.
- Monitor fundraising performance against targets, providing regular reports and recommendations to the leadership team.
- Coordinate fundraising events, online campaigns, and community initiatives, including:
- Logistics
- Scheduling
- Volunteer and staff coordination
- Post-event reporting and follow-up
- Develop and maintain systems to track donor engagement, income, and compliance with legal and regulatory requirements, ensuring data is accurate and secure.
- Liaise with external partners, stakeholders, and supporters to strengthen networks, foster collaboration, and identify new funding opportunities.
- Ensure all fundraising activity complies with UK charity law, safeguarding requirements, and GDPR.
- Support leadership in strategic planning and decision-making around resource mobilisation.
- Contribute to building a culture of ethical fundraising, transparency, and donor stewardship.
- Provide guidance and mentorship to volunteers or junior staff involved in fundraising initiatives.
What This Role Offers You:
- The rare opportunity to shape the founding infrastructure of a pioneering C.I.C. and leave a lasting social legacy.
- Hands-on leadership experience in designing and running community-driven systems.
- Personal and professional transformation through exposure to survivor-led, values-centred work.
- A chance to meaningfully contribute to systemic change, empowering vulnerable communities and fostering accountability and truth.
What This Role Is Not For:
- Individuals seeking purely financial reward or hierarchical prestige.
- Those unwilling to work within a values-led, anti-capitalist framework.
- People expecting rigid structures or traditional corporate processes, our culture is emergent, collaborative and mission-driven.
If you are ready to step into a leadership role that blends strategy, action, and social impact, while building the systems and culture of a revolutionary survivor-led organisation, we want to hear from you. Apply now and help us transform truth into lasting change.
Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.
Next Steps:
Shortlisted applicants will be invited to:
- A values-led conversation
- A practical discussion about event planning, coordination, and execution
If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.
A Final Word
Fundraising is not just income.
It is stewardship.
If you know that:
- Ethical fundraising sustains communities
- Pressure should never compromise values
- Leadership means saying no when needed
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.
We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.
We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.
New volunteers should possess good communication and listening skills and the ability to empathise with people they support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This Role Is the Backbone of the Content Ecosystem
Content creation without structure becomes chaos. Tell My Truth and Shame the Devil C.I.C. is intentionally recruiting hundreds of content creators. That level of scale requires rigorous systems to ensure nothing is lost, duplicated, misused, or unsafe. The Content Librarian / Digital Asset Manager is the role that turns volume into value. This is not a passive admin role. This is infrastructure-building.
Purpose of the Role
The Content Librarian ensures that every piece of content created across the organisation is:
- Logged
- Tagged
- Categorised
- Approved
- Stored
- Accessible
- Reusable
This role protects:
Brand integrity
- Survivor dignity
- Safeguarding compliance
- Operational efficiency
Without this role, scale fails.
Experience Qualification and Requirements
Essential:
- Experience in digital asset management, content operations, knowledge management, archiving, or media library administration.
- Experience creating and maintaining structured systems (folders, naming rules, tags, metadata) at scale.
- Experience logging and tracking assets accurately, with strong attention to detail and consistency.
- Experience working across teams (creative, campaigns, operations, safeguarding) to coordinate content flow and accountability.
- Highly organised approach with strong file hygiene, documentation discipline, and ability to maintain standards consistently.
- Strong attention to detail, including version control, permissions, approval status tracking, and prevention of misuse.
- Ability to think in systems: designing processes that make content searchable, reusable, and scalable.
- Strong communication skills for clarifying requirements, flagging risks, and keeping stakeholders aligned.
- Ability to work independently, manage priorities, and maintain reliability in a high-volume environment.
Desirable experience
- Experience supporting creative teams with admin/ops or project coordination.
- Familiarity with content governance: approvals, safeguarding clearance markers, and usage rights tracking.
- Experience building content calendars or supporting distribution workflows.
Helpful tools (welcomed, not required)
- Google Drive, SharePoint, Notion, Airtable, or similar documentation / content systems.
- DAM platforms or structured media library tools.
- Familiarity with file naming conventions and metadata frameworks.
Training & qualifications
- Formal qualifications are not required.
- Qualifications in library studies, information management, or organisational management are desirable.
Main Responsibilities/ Key Duties
- Build and maintain a central digital content library that supports scale, reuse, and consistent access across the CIC.
- Create and manage structured systems for content organisation, including naming conventions, folder structures, tagging rules, and metadata standards.
- Log and catalogue all incoming content from content creators, podcast teams, campaign teams, and ambassadors, ensuring every asset is captured and traceable.
- Track key content status fields, including approval status, usage rights/permissions, platform suitability, and safeguarding clearance.
- Ensure content is easy to find and easy to reuse by maintaining accurate tags, searchable metadata, clear versions, and consistent file hygiene.
- Manage version control and “single source of truth” practices, preventing confusion, loss of quality, duplicated assets, or incorrect public release.
- Coordinate with the Social Media Director, Safeguarding Officer, Campaign Managers, and Automation & Systems teams to align library structure with workflows and publishing needs.
- Flag risks, gaps, duplication, or misuse (e.g., missing consent, unclear rights, unapproved assets, outdated versions, incorrect tagging) and route issues to the right owners.
- Support content distribution readiness by ensuring assets are stored in the correct location, correctly named, correctly tagged, and marked for approved use.
- Contribute to continuous improvement by refining systems, templates, and guidance as volume increases and the C.I.C scales.
This role is not suitable if you:
- Dislike structure or admin
- Prefer fast-paced creative chaos
- Struggle with confidentiality
- Are uncomfortable working with sensitive content
- Need immediate paid work
Important to Be Clear
This is:
- A volunteer role within a Community Interest Company
- Unpaid during the build phase
- A critical infrastructure role
Paid opportunities will be introduced as the organisation becomes financially sustainable.
Next Steps
Shortlisted applicants will be invited to:
- A systems-focused discussion
- A values and safeguarding conversation
If you are someone who understands that order creates safety, systems create scale, and structure creates longevity, this role is for you.
A Final Word
Content systems are about people, not files.
If you know that:
Order protects dignity and safety
Structure is a safeguarding issue
Consistency keeps systems trustworthy
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a technically skilled problem-solver ready to contribute to transformative social impact?
Tell My Truth and Shame the Devil C.I.C. is seeking a pioneering Open-Source Platform Engineer to join our founding volunteer team. This role is central to building and maintaining the digital infrastructure that will power our survivor-led, community-owned membership ecosystem for 2026 and beyond. You will be directly shaping the systems that enable vulnerable and marginalised communities to access resources, engage safely and participate in transformative personal development.
Purpose of the role:
The Volunteer Open-Source Platform Engineer contributes to the development, maintenance and improvement of open-source software platforms that support the organisation’s mission. This role involves collaborating with developers, contributors and stakeholders to build scalable, reliable and efficient solutions while ensuring code quality, security and accessibility.
About the Role:
As our Open-Source Platform Engineer, you will design, develop, and maintain the core technology stack for our membership platform, ensuring it is secure, scalable, and aligned with open-source principles. You will work closely with the Membership Director, Technical Systems Liaison, and other team members to integrate community-facing tools, data systems, and collaborative features that support our anti-capitalist, values-led mission. This is a hands-on, impact-driven role where your technical expertise directly enables social change.
Experience Qualification and Requirements
Essential Technical Competencies:
- Experience designing, integrating and maintaining APIs, as well as managing secure authentication and data practices.
- Familiarity with cloud-hosted and on-premises system environments, including deployment and maintenance.
- Proven experience in open-source development, software engineering or systems architecture.
- Ability to clearly document technical processes, system workflows and platform architecture.
- Skilled at communicating complex technical concepts to non-technical stakeholders.
- Contributing to open-source projects or collaborative software development initiatives.
- Strong problem-solving and troubleshooting abilities to debug code, optimise performance and implement improvements.
Desirable / Can Be Developed:
- Basic understanding of open-source software principles and collaborative development practices.
- Familiarity with at least one programming or scripting language (e.g. Python, JavaScript, Bash or similar).
- Developing knowledge of system reliability, security best practices and performance monitoring.
- A problem-solving mindset, curiosity and enthusiasm for learning new tools and technologies.
Qualifications:
- Formal qualifications are not required but desirable.
- Practical experience through open-source contributions, personal projects, study or volunteering is valued.
- Willingness to learn and complete required induction or training.
Main Responsibilities/ Key Duties
- Develop, implement and maintain the open-source membership platform and associated tools to support community engagement and organisational objectives.
- Build scalable, secure and accessible systems that facilitate user registration, content management and interactive community features.
- Build robust content management systems (CMS) to enable efficient creation, organisation, publishing and retrieval of digital content for community members and volunteers.
- Integrate third-party tools, APIs and plug-ins to extend platform functionality in alignment with organisational goals and requirements.
- Collaborate with technical and non-technical team members to understand community and organisational needs, translating them into functional and user-friendly systems.
- Provide technical guidance and insights to inform strategic decisions around system architecture, integrations, platform design and development priorities.
- Monitor platform performance and troubleshoot issues, proactively identifying and resolving technical problems to ensure smooth operation.
- Ensure documentation supports compliance and best practices, including data protection, accessibility standards and organisational policies.
- Use documentation as a tool for continuous improvement, identifying gaps, optimising workflows and refining platform usability based on feedback.
- Document technical processes, system architecture and user guides to maintain organisational knowledge, support future development and assist team onboarding.
- Contribute to the ongoing strategy for digital systems development and platform innovation, suggesting improvements, new features and best practices for long-term sustainability.
- Facilitate knowledge transfer by providing documentation that supports onboarding of new volunteers, technical contributors and staff members.
What This Role Offers You:
- The opportunity to shape the digital foundation of a pioneering C.I.C. and directly impact survivor-led and community-driven initiatives.
- Hands-on leadership experience in open-source systems design and platform development.
- Personal growth through working in an innovative, mission-driven environment tackling real-world social challenges.
- The satisfaction of contributing to a platform that empowers marginalised communities, amplifies survivor voices and builds collective culture.
What This Role Is Not For:
- Individuals seeking traditional corporate structures, hierarchies or purely financial reward.
- Those unwilling to work within an anti-capitalist, collaborative, values-led framework.
- People expecting pre-built systems or rigid processes—this role requires creativity, problem-solving and adaptability.
Next Steps
Shortlisted applicants will be invited to
- A values-led conversation.
- If you are ready to apply your technical skills to a high-impact, community-driven initiative and help build systems that empower survivors and marginalised communities, we want to hear from you.
- Apply now and be part of creating something truly transformative.
A Final Word
Platforms enable communities to connect.
If you know that: Turn organisational needs into practical. User-friendly digital solutions support communities to connect.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Positive Futures is seeking an exceptional individual to join our Board as Chair. This is a pivotal role for a passionate, committed leader who is eager to shape the future of an organisation dedicated to supporting young people and families across the Liverpool City Region. The Chair will work closely with the CEO and trustees to provide strong governance, strategic oversight, and a clear vision for the next phase of our growth and impact.
We seek a strategic, values-led leader to:
- Provide governance leadership
- Work collaboratively with the CEO, offering support and challenge where needed
- Oversee Board development and succession
- Represent the organisation externally
- Lead the next phase of governance strengthening
If you are motivated by making a lasting difference in the lives of children, young people, and families, and want to contribute your skills and experience at a strategic level, we would be delighted to hear from you.
How To Apply
To apply, please submit:
- Your CV
- A short covering letter (max 2 pages) outlining:
– Why you want to join Positive Futures
– Which role you are applying for
– How your experience aligns with our mission and needs
Closing date: 1st March 2026
Empowering young people to achieve their potential
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.
We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.
We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum of 2 court days per month attendance requiured. Training and mentoring is provided and travel expenses to the court are reimbursed.
New volunteers should possess good communication and listening skills and the ability to empathise with people they support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lead Volunteer Role Description
- To update the Volunteers’ Rota from the Court diary and ensure that each Volunteer in the team and the CCSS office has a copy. Wherever possible, the Rota should be kept on a computer for updating and emailed to the rest of the team and the office.
- Ensure sufficient numbers of Volunteers are on duty for effective and appropriate support for bereaved families and witnesses who attend the Inquests.
- To arrange and re-arrange the Rota between the Volunteers, noting any holiday or leave of absence dates.
- Ensure a finalised Rota is sent to the office at the end of each month in order for volunteer expenses to be checked and processed.
- To ensure that all the Volunteers have each other’s contact details and the Volunteer emergency contact details are included in the court file and updated when changes occur.
- To ensure monthly and yearly statistics are kept up to date and to send the Monthly Statistics to the Volunteer who collates the stats at the end of each month.
- To ensure there are sufficient Report Forms for the Volunteers’ use if collecting stats in paper format. If alternative methods of collecting stats are used, to ensure that the team are all using the same method.
- To inform the Operations & Training Manager and the CCSS office of the need for more Volunteers or of any leavers.
- To assist with the recruitment interviews and induction of new Volunteers.
- Responsible for the support of new Volunteers and their final sign off. Where the Lead Volunteer has concerns about the level of support required or the competency of a new Volunteer, they should refer those concerns to the Operations & Training Manager.
- To organise Volunteer team meetings (minimum of 3 meetings per year) and to inform the Operations & Training Manager and the CCSS office via email of the dates of these so they can attend if necessary/appropriate.
- To immediately refer any serious concerns raised by the Coroner or Coroner’s Officers to the CEO.
- To inform the CEO immediately of any issues or concerns that arises at the Court that might impact on the CCSS.
- To provide local information for the Helpline Court Information Sheet when requested.
- To ensure the team follow the practices of the court and work in partnership with the court staff.
- To forward any testimonials about the support provided by our volunteers to the CCSS office.
- Responsibility for maintaining the stock of CCSS leaflets.
- Organise cover for themselves when they are on holiday or need to take time off.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB PURPOSE:
This Role Turns Data Into Action for Community Impact
At Tell My Truth and Shame the Devil C.I.C., every donor interaction, contribution, and campaign generates valuable insight. The Data and Donor Relations Officer ensures that donor information is accurate, secure, and effectively used to build strong relationships, improve engagement, and guide fundraising strategy. You will be the guardian of donor data and the connector between insight and action, ensuring that each supporter feels valued and informed while maintaining ethical and safeguarding standards.
This is not a generic admin role. It is strategic, detail-focused and high-impact, central to the C.I.C’s long-term sustainability.
Purpose of the Role
This role exists to:
- Maintain and manage donor databases with accuracy and security
- Track donor engagement, contributions, and interactions
- Analyse donor behaviour and generate insights to inform campaigns and communications
- Support the Fundraising Director and Communication Specialists with data-driven strategies
- Ensure compliance with GDPR, safeguarding, and CIC policies
- Provide reporting on donor activity, trends, and retention strategies
You are the link between data, strategy, and donor trust.
About the role:
To manage, analyse and maintain accurate donor and stakeholder data, ensuring secure, ethical handling while providing insights and recommendations to improve engagement, retention, and overall donor experience.
Why This Role Matters
Effective donor data management:
- Strengthens relationships and trust with supporters
- Optimises campaign targeting and impact
- Provides insight for strategic decisions and long-term planning
Without this role, donor engagement risks inefficiency, lost contributions, or ethical lapses. With it, the CIC can grow responsibly and sustainably.
Experience Qualification and Requirements
Essential / Highly Valued Experience
- Experience managing donor databases or CRM systems (e.g., CiviCRM, Salesforce, Donorbox).
- Competence in data entry, tracking, and ensuring data accuracy.
- Experience analysing fundraising or donor engagement data.
- Familiarity with Microsoft Excel, Google Sheets, Airtable, or donor management software.
- Knowledge of GDPR, data protection principles, and ethical data handling.
- Experience in non-profit donor relations, fundraising support, or CRM administration.
- Ability to generate clear reports and visualisations for leadership.
- Strong attention to detail and organisational skills.
- Collaborative skills to work with communications, fundraising, and digital teams.
- Ability to identify patterns, trends, and actionable insights from data.
- Problem-solving skills to improve donor systems and processes.
Desirable / Can Be Developed
- Experience supporting segmentation and targeted donor communications.
- Familiarity with donor engagement analytics and reporting dashboards.
- Experience in donor stewardship planning and personalised outreach.
- Understanding of the operational needs of volunteer-led organisations.
- Ability to work with multiple systems and integrate data from different platforms.
Qualifications
- Formal qualifications not required.
- Equivalent professional experience in donor relations, fundraising, or data management is highly valued.
Main Responsibilities/ Key Duties
- Maintain accurate, up-to-date records of all donors, sponsors, and stakeholders across the organisation’s donor management systems or CRM platforms.
- Monitor and track contributions, engagement metrics, and fundraising activities to ensure completeness and accuracy.
- Generate regular reports for leadership, highlighting trends in donor retention, engagement, campaign performance, and income streams.
- Support segmentation and targeting of donors and supporters for personalised outreach and engagement initiatives.
- Collaborate closely with Content and Donor Communication Specialists to personalise messaging based on donor data and behaviour.
- Ensure all personal, financial, and sensitive donor data is handled ethically and securely in line with GDPR, data protection laws, and organisational safeguarding policies
- Analyse donor behaviour, giving patterns, and campaign results to provide actionable recommendations for improving donor experience and engagement.
- Identify opportunities to strengthen relationships with donors and sponsors, including stewardship, recognition, and follow-up communications.
- Maintain and improve data management systems, processes, and documentation to support efficient operations and reporting.
- Liaise with fundraising, membership, and digital teams to ensure consistency and accuracy of donor data across platforms.
- Flag data quality issues or system gaps and recommend solutions to leadership.
- Contribute to planning for scaling donor management systems as the CIC grows.
- Support the development of dashboards, analytics tools, or visualisations to improve understanding and accessibility of donor data.
- Stay up-to-date with best practices in donor management, data protection, and CRM system use within charitable organisations.
What You Gain
- Founding experience in donor relations and data-driven fundraising
- Strategic insight into community-based fundraising and supporter engagement
- Leadership exposure in managing sensitive information and reporting
- Priority consideration for future paid roles
- Direct contribution to C.I.C sustainability and long-term impact
This role builds data stewardship, analytical thinking, and donor engagement skills.
This role is not suitable if you:
- Prefer low-responsibility volunteer work
- Avoid handling sensitive data or detailed reporting
- Are seeking immediate paid employment
- Are uncomfortable applying analysis to strategic decisions
Important to be clear:
- This is a volunteer role during the C.I.C’s build phase
- It carries real responsibility for data integrity and donor relations
Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.
Next Steps:
Shortlisted applicants will be invited to:
- A values-led conversation
- A practical discussion about event planning, coordination, and execution
If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.
A Final Word
Data is about people, not numbers.
If you know that:
- Trust is built through care and accuracy
- Privacy is a safeguarding issue
- Respect keeps relationships strong
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.
We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.
We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum of 2 court days per month attendance requiured. Training and mentoring is provided and travel expenses to the court are reimbursed.
New volunteers should possess good communication and listening skills and the ability to empathise with people they support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.
We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.
We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.
New volunteers should possess good communication and listening skills and the ability to empathise with people they support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.
We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.
We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.
New volunteers should possess good communication and listening skills and the ability to empathise with people they support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.
We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.
We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.
New volunteers should possess good communication and listening skills and the ability to empathise with people they support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.
We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.
We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.
New volunteers should possess good communication and listening skills and the ability to empathise with people they support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.
We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.
We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.
New volunteers should possess good communication and listening skills and the ability to empathise with people they support.
The client requests no contact from agencies or media sales.