Customer service volunteer roles

Company Description

At Cransley Hospice Trust, we believe everyone deserves comfort, dignity, and compassionate care at the end of life. By raising vital funds and awareness, we support hospice services across North Northamptonshire, helping patients and their families when they need it most.

Our retail spaces are more than just shops, they are welcoming community hubs where every purchase makes a real difference to local people.

Role Description

We’re looking for friendly and enthusiastic Retail Shop Volunteers to join our Curated by Cransley store in Kettering. This is a fantastic opportunity to gain retail experience, meet new people, and contribute to a cause that truly matters. As a volunteer, you’ll play an important role in creating a positive shopping experience while helping to generate income that supports local hospice care.

Shop Duties

• Welcoming customers
• Accepting donated goods from customers
• Obtaining Gift Aid support from customers donating goods
• Using the till and handling money in accordance with set procedures.
• Sorting and hanging of donated stock
• Steaming of clothes (after appropriate training)
• Keeping all areas clean, tidy and clear
• Taking rubbish to bins in close vicinity
• Helping with shop displays

We are hosting two open information days for anyone interested in volunteering with Cransley Hopsice Trust. These events will be held on Tuesday 12th May, 9:30am-12pm and Thursday 14th May, 3pm-6pm at our Trust Offices:

 John Notley Building, St Mary's Hospital, London Rd, Kettering, NN15 7PW

We would love to see you there!

Cransley Hospice Trust is committed to equal opportunities principles and practice. All volunteers, in their particular roles and working collaboratively, will be expected to follow the principles of Cransley Hospice Trust as set out in the volunteer briefing document. All volunteers are expected to work within our policies and uphold the values that guide everything we do.

Ben is the charity supporting the health and wellbeing of people who work or have worked in the UK automotive industry. As the sector continues to transform, Ben is entering an ambitious new phase to significantly expand its reach, strengthen its role as the industry’s trusted wellbeing partner and deliver its goal to treble impact and double fundraising by 2030. With strong financial foundations and clear ambition for growth, we are now seeking new Trustees to help shape this next chapter.

Board of Trustees  (Voluntary)

As a Trustee, you’ll play a key role in guiding Ben’s strategy, championing good governance and supporting our senior team. You’ll help us stay connected to the needs of today’s workforce and ensure our impact keeps growing.

We’re particularly keen to bring fresh perspectives onto our Board, and we actively encourage younger people and early‑career leaders to apply - including those who may not have been a trustee before. If you’re motivated by improving wellbeing and want to build your leadership experience, we’d love to hear from you.

We are looking for Trustees who can bring insight in one or more of the following areas:

• Automotive industry (retail, manufacturing or aftermarket)
• Fundraising, philanthropy, income generation or business development
• Welfare, health and wellbeing
• Impact measurement, evaluation or outcomes frameworks
• Brand, marketing, communications, social media or customer experience
• Finance, audit and risk
• Technology, digital or data
• Research and development
• Governance

We’d especially love to hear from you if you:

• Are values‑driven and excited about helping others
• Bring a collaborative, open‑minded approach
• Want to develop board‑level experience
• Can offer a different generational or lived‑experience viewpoint

We welcome values driven leaders who bring strong judgement, collaboration and diverse perspectives, and who are motivated by improving wellbeing across the automotive industry.

The Board meets 4 times a year, with approximately 50% of those taking place in-person. 

VOLUNTEER POSITION – Grants Assistant

Hope and Vision Communities is a small charity based in Reading providing supported, move-on accommodation for people who have successfully completed residential rehabilitation.  We have a Christian ethos, where everyone can be loved and accepted with a sense of belonging, with the hope and opportunity of a new life. We are growing to expand who we can help to other geographical areas, as well as working on opening a women’s service.    

Growing our services means that we also need to grow our fundraising income, and to help reach this, we are looking for a skilled volunteer who could help us increase our grant submissions. The role will support the Trusts and Grants Fundraiser in managing a regular flow of grant applications to Trusts and Foundations.

Key Responsibilities

 •  Research and apply for grants and funding opportunities already identified in our CRM system - this could be potentially 3 applications a week where you prepare a customised case for support to be sent out to a funder

Key Skills and Qualifications

 •  Experience in using Microsoft Sharepoint for remote working

 •Strong written and verbal communication skills; able to inspire and engage diverse audiences.

 •  Ability to work independently, manage multiple projects, and meet deadlines.

Voluntary Sales Administrator
Programme Association: Enhanced Professional Development Programme (ePDP) /
International Personal Development Programme (iPDP)
Role Type: Part-time | Voluntary (Unpaid) | Remote
Commitment: 12 hours/week (Structured as two 6-hour shifts) | 16-week programme duration
Role Summary
Quilombo UK is seeking a highly organised and detail-oriented individual to join our team as a
Voluntary Sales Administrator. This role is designed for individuals looking to gain foundational
experience and an understanding of the sales lifecycle in a professional environment.
The administrator will provide essential support to the Sales Team, ensuring smooth operation
of all outreach campaigns and accurate performance reporting. This is a learning role focused
on developing business-critical administrative, research, and communication skills.
Key Responsibilities & Learning Areas
The Administrator will support the sales function by focusing on administrative efficiency and
target identification:
● Email Creation and Dissemination:
○ Drafting, preparing, and proofreading sales outreach emails and follow-up templates
(using tools like Mailchimp).
○ Assisting with the dissemination of campaigns to target audiences under the guidance
of the Sales Director.
● Target Audience Research:
○ Researching and identifying suitable target audiences, groups, and individuals for our
core service offerings (e.g., ePDP, iPDP, Workshops).
○ Collecting and verifying contact data (Email, Name, Phone) for the sales pipeline and
CRM systems.
● Sales Reporting and Metrics:
○ Assisting with the collection of sales data, including open rates, conversion tracking,
and campaign performance metrics.
○ Preparing basic sales reports to highlight outreach efficiency and campaign success.
● Administrative Support:
○ Managing and updating the sales contacts database and CRM (Customer Relationship
Management) system.
○ Organizing and maintaining sales documents and collateral.
Requirements & Skills
● Essential: A strong interest in pursuing a career in sales, marketing, or business
administration.

● Skills: Excellent organizational skills, strong attention to detail, proficiency in Microsoft
Excel/Google Sheets, and clear written communication.
● Equipment: Access to a personal laptop or PC with reliable internet connection.
What We Offer (Voluntary Benefits)
● Foundational Sales Experience: A clear understanding of the sales pipeline, from lead
generation to reporting.
● Skill Development: Hands-on training in professional tools (CRM, Email Marketing
platforms) and development of critical soft skills (research, data management,
professionalism).
● Mentorship: Coaching and guidance from the Senior Leadership team regarding sales
strategy and best practices.
● Certification: Certificate of completion and professional reference upon successful 16-
week programme completion.

Help create a safe, welcoming space where carers can talk openly, share experiences, and connect with others in similar situations. 

As a Carer Support Volunteer, you’ll offer a friendly presence, emotional support, and practical help to ensure each session runs smoothly. Your contribution will help carers feel valued, understood, and better supported in their caring role.

Availability: Up to 2 hours per week

Time: Flexible to suit group schedules

Location: Chesterfield

Criteria: Minimum 18 years of age. A criminal records check is required, covered by Marie Curie 

What you'll do:

• Support the facilitator with planning and running the Carer Support Group
• Welcome attendees, providing a friendly, supportive atmosphere
• Build a positive rapport with attendees
• Listen to carers and help them feel confident participating
• Provide sensitive reassurance and additional support where needed
• Advocate for and promote the service
• Complete a short report following each session

Why you’d be a great fit:

• Caring and compassionate nature
• Patient and good listening skills
• Comfortable with sensitive topics, such as death, dying and bereavement
• Team spirit - contributing to a positive team dynamic
• Respect for confidentiality and boundaries
• Commitment, flexibility and reliability

What you can expect from us:

• Flexibility to volunteer around your schedule
• A deep sense of purpose and connection
• Full training, ongoing support and wellbeing support
• A friendly volunteer network
• Recognition for your time
• Updates on the difference you’re making
• Long Service Awards

Contact us for more information

About us: 

H4All is working to advance the health and wellbeing of residents in the London Borough of Hillingdon.

This is done through our Community Champions programme, which is an initiative made up of organisations and local volunteers who promote positive wellbeing messaging and share healthcare information.

Who are we looking for? 

We are looking for committed volunteers who want to combine their passion for coaching and public health.  As a Wellbeing Coach Volunteer, you’ll be supporting a community-led programme by working with clients (Punjabi women) with Type 2 diabetes to help them set goals. 

This is a meaningful opportunity to reduce health and inequalities in Hillingdon, while gaining hands-on experience and benefiting from free training and support.    

Key Responsibilities 

• Attend sessions with a client (30 minutes) over a period of 6 months.

• Setting goals, developing an action plan and supporting clients to achieve goals

• Be able to listen non-judgmentally and communicate effectively

• Signposting client to relevant organisations, activities and support

• Give regular updates to the Health and Wellbeing Programme Officer

Benefits for you: 

• Free, specialised training and mentoring provided, enhancing personal and professional skills. 

• Hands-on experience in wellbeing coaching. 

• Networking opportunities with healthcare professionals, community organisations and other volunteers. 

• A chance to make a meaningful difference in people’s lives. 

Training and support given: 

Mandatory training:  

•  Online Mental Health courses 

• NHS blood pressure testing

• Diabetes online training 

• Wellbeing Coach training (ongoing) 

Throughout your time volunteering with us, there will be additional online and in-person training that will be offered (depending on interest and projects we are running).

Expenses: 

We can provide expenses for travel and parking at events or training.

Skills and attributes required: 

• Ability to speak Punjabi

• Friendly, supportive and non-judgmental attitude.

• Effective communicator and active listener.

• Respectful of confidentiality and procedures.

• Reliable and committed.

• Empathetic and understanding of others’ cultures, beliefs and backgrounds.

Desirable:

• Previous qualifications or experience in Coaching would be highly beneficial but is not needed.

Reporting to: Health and Wellbeing Programme Officer

Commitment required: 

• Full induction and Mandatory online courses, as well as Blood pressure checks training before starting your volunteering. 

• Attend relevant training when offered. 

• We ask for a commitment of 6 months due to free training and individual support/development offered to our volunteers. In addition, you will be supporting clients on a one-on-one basis.

• You’ll be working with a client over a period of 6 months, and meet them at Townfield Doctors Surgery for six 30-minute sessions to track their progress.

Documents Required: 

• In your application form, you will be asked for 2 references who have known you for at least a year. They can be from a professional, a friend, a support worker etc.

• A basic DBS check is required for public-facing roles.

To apply for this role: 

A H4ALL application form must be completed. You can email us or visit our website to get an application form.

Role Summary:

The Marketing Lead will lead Australia's marketing strategy, driving brand growth and
customer engagement. This role is responsible for overseeing all aspects of marketing,
including brand development, digital marketing, campaign management, market research,
and customer experience. As a key member of the team, the Marketing Lead will work
closely with cross-functional teams to position Roots as a leader in the Islamic Education
industry while ensuring all marketing efforts align with our mission and objectives.

Key Responsibilities:

• Strategic Marketing Leadership:
  • Develop and implement a comprehensive marketing strategy to achieve organisational goals, including brand awareness, lead generation, and customer retention.
  • Monitor market trends and competitor activities to identify opportunities and risks.
• Brand Management & Positioning:
  • Strengthen the organisation’s brand identity and ensure consistent messaging across all channels.
  • Lead efforts to position the brand as an industry leader, driving differentiation and competitive advantage
• Campaign Planning & Execution:
  • Oversee the creation and execution of marketing campaigns across digital, print, and traditional channels
  • Measure campaign effectiveness, optimising performance and ROI.
• Team Development:
  • Build, mentor, and lead a high-performing marketing team.
  • Foster a collaborative, creative, and results-driven environment.
• Content Development:
  • Develop a media strategy that includes high-quality photography and videography to enhance brand storytelling.
  • Oversee the production of visual content for social media, advertisements, websites, and events.
  • Ensure all media content aligns with brand identity and marketing goals.

Preferred Experience:

• Marketing & Branding
  • Some experience in digital marketing, social media, or event promotion.
  • Basic knowledge of social media management, and content creation.
• Involvement with MSAs or ISOCs
  • Experience with Muslim Student Associations (MSAs) as a member, volunteer, or organizer.
  • Comfortable engaging with Muslim communities and student networks.

Skills and Qualifications:

• Marketing Skills: Proven expertise in brand strategy, digital marketing, and campaign management.
• Innovative: Demonstrated ability to drive growth through innovative and data-driven marketing strategies
• Community-Oriented: A deep understanding of the Muslim community in Australia, especially in relation to university students and local mosques.
• Relationship Building: Proven experience in building and maintaining meaningful relationships with a wide variety of stakeholders.
• Project Management: Strong organisational skills with the ability to support program delivery efficiently.
• Communication: Excellent communication skills, with the ability to engage diverse audiences, from students to community leaders.
• Commitment to Ihsaan: This role requires someone who strives to deliver their responsibilities with ihsaan.
• Dedication to Service: A heart for khidma (service), and a desire to make a positive impact on the lives of young Muslims through education.

What We Offer:

• Be part of a team of 100+ dedicated volunteers from across the globe.
• Receive continuous rewards for those that seek Islamic knowledge from the Roots platform.
• Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective.
• Receive in-house Tarbiyah sessions to develop your deen.

Please Note: This is an unpaid volunteer position. Volunteers can claim expenses for food,
travel, and equipment in line with the Expenses Policy.

Description

Do you have an interest in how technology can enable people with sight loss to live connected, independent lives? We'd love you to get involved in our regional hubs, working with our technology service coordinators to help people with sight loss develop the knowledge, skills and confidence to use everyday technology.

How often will I be needed?

• 4 Hours per Month

Key requirements

• This role requires one reference.

Additional location information

• Barking Central library Barking Learning Centre 2 Town Square Barking IG11 7NB

Who this opportunity will suit

Minimum age

• You must be at least 16 years old to apply

What skills and experience are needed?

• Good communication skills
• Patient approach to training
• Natural tech user

Become the new friendly face in your local Tŷ Hafan charity shop!

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.

About our Neath Shop:

Our Neath shop is situated on Queen Street in the town's city centre, merely a two-minute stroll from both the bus and train stations.

It is one of our two outlet-style shops, famous in the town for its £1 section, where customers can snag an entire outfit for less than a fiver!

This stock is clearance stock from our other shops and is given a final opportunity in Neath to sell to maximise the most from all our donations.

Hannah leads a team of energetic staff and volunteers, and between them, turnover a huge amount of stock each week.

They make sure that customers have the best shopping experience and leave with a smile on their face. 

Considerations:

Age requirement: 16+

Location: 17 Queen Street, Neath SA11 1DN

Commitment:Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

Activities include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable);
•  Preparing items for sale, including steaming, ironing, tagging and labelling;
•  Moving items to the shop floor;
•  Keeping the stockroom clean and safe;
• Creating attractive displays to showcase our unique donations.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

We are Alex, The Leukodystrophy Charity (Alex TLC).

Alex TLC is a trusted and experienced organisation offering support and information for all those affected by a genetic leukodystrophy. Formerly ALD Life, an internationally recognised centre of excellence for people affected by adrenoleukodystrophy and adrenomyeloneuropathy, the charity was established in 2004.

Due to popular demand, we extended our services to support all leukodystrophies in 2019 and became Alex, The Leukodystrophy Charity.

Like many other small charities, we have grown organically from an informal support group to the recognised voice for adrenoleukodystrophy patients and their families. Our charitable work is supported by our chain of five charity shops across south east London.

With scant resources we are always in need of trustworthy and reliable volunteers to assist retail staff.

Could you spare a few hours a week? 

This is a wonderful opportunity to learn new skills and meet new people.

We need help to give hope and support to people affected by leukodystrophy – could you be that help?

ABOUT THE ROLE

We are looking for volunteers who can:

• sort and clean stock
• serve customers
• create eye catching displays
• identify potentially valuable stock

ABOUT YOU

Candidates should be able to demonstrate the following:

• an interest in Alex TLC and the work that we do
• honesty and trustworthiness
• reliability
• enthusiasm

The role is located in any of our five shops in Forest Hill, Greenwich, Peckham, Penge or Walworth Road.

Alex TLC is committed to promoting diversity. 

We are only able to accept applications from UK residents. 

We believe in the power of holidays to transform lives. Time away matters. For many families facing tough times -whether through financial hardship, illness or other challenges - a short break can feel out of reach. Yet, these moments of escape and connection are vital for well-being, resilience, and hope.

Our mission is simple but powerful: to provide families who wouldn’t otherwise get a break with the chance to spend quality time together, make memories, and return home stronger. 

As a Trustee, you will play a crucial role in shaping our future. You’ll help guide our strategy, ensure we remain true to our values, and support us in reaching even more families who need our help. Your expertise, insight, and passion can help us grow and innovate, so that no family is left behind when it comes to the simple joy of time away together.

About our Trustee Team

Our Trustees are a team of volunteers who use their diverse skills, experiences, and perspectives to set the strategic direction of the charity and make sure it’s doing what it was set up to do in the best possible way.

Family Holiday Charity has an ambitious strategy over the next few years, which will see us expand our services to families, develop our influencing work within the travel and leisure industry and government, and evolve our ways of working so that we can accept and use gifted breaks, travel and other services at scale, to give families who really need it a holiday.

To help us do all that we’ll need the guidance, challenge, connections, and support of all our Trustees.
Given our goals, we’re particularly looking to add the following professional skills and experiences to our team.

• HR-Focused- a Trustee who will serve as Chair of the Nomination & Remuneration Committee, providing strategic oversight of people, culture and organisational development whilst acting as the Board’s Safeguarding lead and supporting the Charity’s safeguarding assurance framework. Prior safeguarding experience is desirable but not essential.

The Commitment 

We’ll ask you to participate in four two-hour Board Meetings per year, typically in person at our office in London or remotely.We also get together for a Strategy Day in September/October, which is held on a weekday in London, and you’d need to attend that in person.

We can support with any access needs for in-person meetings.,

There are two Board sub-committees- one which focuses on our Finances and Risk, and one which considers our people (Trustees and Staff). Once you’ve settled into the role, most Trustees join one of them. They meet remotely around four  times a year.

Outside of formal meetings, you’ll be warmly encouraged to get to know the staff team, and attend fundraising events 
or other events to meet referrers, families, and supporters wherever possible.

Overall, you’ll need to be able to commit around 6 hours each month for a mix of meetings and events, contributing
your skills and perspective to projects, building your knowledge of the charity and developing as a Trustee.

See the trustee pack for more information and for the application and interview process - click apply to see this. Please note the deadline has been extended to midnight on Sunday 19th April 2026 to ensure the professionals skills and areas of experience (as listed above) are captured.

We are looking for a  Volunteer & Recruitment Manager who will be a proactive, outgoing and organised person with a passion for volunteering and who understands the difference that volunteers can make to the community. In this role you will help to recruit Trustees, Committee Members, activity leaders and other volunteers to build and maintain a robust infrastructure around our current team members enabling the organisation to grow and prosper.

Volunteers are a critical part of the Charity’s foundation, providing the organisation’s services and supporting the fundraising goals. The Volunteer & Recruitment Manager role is to recruit, maintain and manage the Charity’s volunteers as well as raising awareness of volunteer opportunities within the community through various engagement initiatives.

You will help develop and grow our team by increasing the number of volunteers, meeting internal demand and enabling growth in new areas. 

We would like you to:

• Write job descriptions for current vacant roles
• Source relevant websites / organisations which specialise in recruiting volunteers
• Advertise vacancies through specialist volunteer websites and other outlets
• Research websites / sources to find and contact suitable candidates for CAG vacancies
• Review covering letters and CVs and shortlist potential candidates
• Regularly communicate with and feed back to the Committee on progress made
• Interview candidates along with another member of the Committee
• Process relevant paperwork for successful and unsuccessful candidates
• Maintain relevant records in a confidential manner as per GDPR
• Maintain a close working relationship with current team members to ensure the aims of the organisation and individual are being met

Ideally you should have:

• Experience of managing a volunteer function 
• The ability to attract, motivate and retain volunteers
• An understanding of the legislation and best practice for volunteering
• Knowledge and experience of other relevant agencies working with volunteers
• Be able to communicate effectively and clearly to a range of internal and external customers
• Be creative in the ability to attract and retain volunteers
• Good time management and organisational skills
• A flexible team player
• Ability to engage and build a rapport with a wide range of people
• Ability to build and maintain good working relationships
• The post holder must be able to provide a satisfactory Disclosure and Barring Check

The volunteer should also have/be:

• IT competent and confident
• A car driver or have ability to travel to attend events & meetings
• Experience of working within HR or Recruitment

Making a difference – what impact will the opportunity have?

Your input is key to the day to day running of CAG as well as securing its future.  We want you to help us find the right people to fill roles such as Treasurer, Program Manager, Secretary as well as recruiting new Leaders to help run our weekly activities and to take our members on exciting weekends away.  You will be helping us build a team of volunteers who can support both the administrative side of CAG as well as those running our termly program.  Our volunteers are the lifeblood of CAG and you will play a crucial part in keeping that heart beating.

What’s in it for the volunteer? 

You would become part of our small, friendly team and you have the opportunity to use your time, skills and experience to make a real difference to CAG and the community in which we operate.   This is a new role so you have the flexibility to make it your own under the guidance of CAG Committee.

About the location

Where will the volunteer be working?

The volunteer will work from home will be required to attend meetings within the Solihull area.

Travel Limit

This role is partly remote but ideally the candidate should be available for face to face Committee and other meetings.

When will the volunteer be working?

Volunteer availability

• Flexible so during office hours if necessary for certain events but evenings if preferred
• You would need to be available to attend Committee meetings which normally take place in the evening
• Occasional weekends to attend recruitment events

Estimate of time commitment

• 0 – 3 hours / week – the candidate will be able to offer further time as they wish

Details

The volunteering could be long term. 

About Us

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton, dedicated to supporting, empowering, and advocating for women and children. We aim to help women become self-reliant by encouraging them to identify their needs, make informed choices, and create their own solutions.

Our services include a baby bank, charity shop, and a range of community support initiatives for families facing crisis or challenging circumstances.

The Wolverhampton Baby Bank is one of our flagship projects, supporting families with children aged 0–3 by providing essential items such as nappies, clothing, toys, and bedding, along with access to support services and community resources.

About the Role

We are looking for committed and reliable volunteers to join our team as Sorting Team Member (Onsite Volunteer) within our Baby Bank operations.

This is a hands-on role where you will help ensure donated baby items are sorted, checked, and prepared to a high standard before being distributed to families in need. You will play a key role in maintaining efficiency, organisation, and quality across our daily operations.

Key Responsibilities

• Sort donated baby clothing, equipment, and essentials by category, size, and condition

• Inspect items to ensure they meet safety and quality standards

• Remove damaged or unsuitable items in line with guidelines

• Label and organise items for storage or distribution

• Maintain cleanliness and organisation of sorting areas

• Follow operational procedures and safety guidelines

• Report inventory concerns or shortages to the Project Lead

• Support packing and preparation of items for distribution when required

What We’re Looking For

• Reliable and able to commit to agreed shifts

• Physically able to stand, lift, and move items for extended periods

• Comfortable working in a structured, team-based environment

• Willing to follow processes and maintain high standards

Skills & Experience

• Attention to detail

• Good organisational skills

• Ability to work as part of a team

• Time management and reliability

• Previous volunteer or warehouse experience is helpful but not required

Volunteer Commitment

• Minimum 12 hours per week (at least 4 hours per shift)

• Attend scheduled shifts consistently

• Communicate availability and any concerns clearly

• Maintain professionalism, respect, and confidentiality at all times

Why Volunteer With Us?

• Gain hands-on experience in operations and warehouse-style environments

• Develop transferable skills in teamwork, organisation, and inventory handling

• Make a meaningful impact supporting women and families in need

• Be part of a supportive and purpose-driven team

Apply Now

If you’re passionate about supporting your local community and want to make a real difference, we’d love to hear from you. 

VOLUNTEER BRANCH CHAIR/COORDINATOR

Across the UK, our 60+ local branches help disabled people live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.

As your local Chair or Coordinator, you’ll take the lead in making sure your local branch works as effectively as possible. You’ll recruit, induct, and support other branch volunteers to make sure your branch’s activities meet the needs of your local disabled community.

You’ll bring your leadership, communication, organisation, and motivational skills to this role.

What the role involves

This is a varied role where local need shapes what you’ll be working on, but it often includes:

•  Coordinating the activities of our local branch to undertake and meet the needs of  referrals in your area

• Coordinating and chairing the branch meetings

• Leading the branch’s shared responsibility for planning and completing referrals

• Coordinating the recruitment, induction, and ongoing support of new local branch volunteers

• Working with your Treasurer or Finance Officer to approve branch accounts

• Ensuring the branch’s activities comply with policies to keep people safe

• Regularly communicate and act as a key contact between staff and volunteers

What you’ll need for this role

Essential

• Confident in leading and chairing a meeting

• Confident using Microsoft Office, the internet and email

• Willingness to attend local events to promote the charity’s work

• Ability to understand and follow external and internal policies and procedures

• Able to keep people’s personal details safe

• Willing to follow Remap policies and procedures – and a commitment to our values

Desirable

• Confident in communicating with different audiences, including decision-makers and volunteers

• Able to delegate and motivate the activities of others

• Enthusiastic about raising awareness of the charity’s work in the local area

• Willingness to develop skills and experience

You’ll also need to complete the induction checklist and reference check, and you may need a DBS check if you also have another client facing role.

Why volunteer

When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without your hard work, skills and commitment.

N.B. We’ll reimburse any out-of-pocket expenses during your time with us.