Employment volunteer roles

Our small friendly Charity Shop in South Westminster

As well as being an important source of revenue for the Centre, the shop on Horseferry Road is the public face of the Cardinal Hume Centre to the residents and workers of Westminster. It can be a very busy environment with lots of regular customers. You will be part of a friendly, international team!  You will receive excellent support and opportunities to learn team skills and customer service.  You can obtain a reference for future employers.

How does this role make a difference?

You will be part of the fundraising team, raising funds to support the work of the Cardinal Hume Centre and promoting the work of the Centre to the public. Typically, the Charity Shop raises in the region of £50,000 per year.

What will you be doing?

Flexibility will be given where possible, but in general, volunteers will undertake the following tasks as part of this role:

· Customer service on the till

· Cashing up at the end of the day and walking the takings round to the reception and handing in to Finance Team

· Greeting and helping customers

· Replenishing the stock on the shop floor

· Sorting donations

· Helping present top items in window display and around the shop

· Promoting the work of the Centre to the public

Want to increase your skills in retail?

If you want to develop in this role, we are keen to support you.  There are more responsibilities you can take on in the shop, for example; opening and closing the shop, cashing up at the end of the day and helping with the induction of new volunteers.  Let us know if this interests you.  We also have employment advisors who can provide employment support.  Furthermore, if you want to expand your experience in the voluntary sector, you can combine your role in the shop with a volunteer role elsewhere in the organisation.

What are we looking for?

No special qualifications are needed to work in our shop, as relevant training will be given, however, we will be asking for the following qualities:

· Over 16+

· Good spoken English needed – at least Entry Level 3

· The ability to contribute to a positive team culture and atmosphere

· Be able to provide a friendly, high-quality service to customers

· A commitment to equal opportunities and to treating all individuals who visit or work in the shop with dignity and respect

· Physically fit - able to lift light bags and boxes and to comfortably use the stairs between the shop floor and the stock room.  Manual handling training will be given.

What is the time commitment?

The shop opening hours are 10am – 4.30pm, Monday – Friday.  A full or half day (10 – 1pm or 1 – 4.30pm) is ideal, but we are flexible and are grateful for even a couple of hours help each week. Ideally, volunteers will commit to a period of at least 4 months.

How will you be supported?

· You will be supported and trained in all areas of retail and customer service by the Charity Shop Manager and the Assistant Shop Manager.

· You will receive a Centre induction from a Volunteer Coordinator

· You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel and also lunch if working a full day.

· For volunteers who stay for more than three months, we are happy to provide a reference.

Role Purpose
To support refugees and asylum seekers in developing their English language skills (ESOL – English for Speakers of Other Languages), helping them to build confidence, integrate into the community, and access education, employment, and essential services.
 

Key Responsibilities

· Assist in delivering ESOL classes to adult learners at varying levels of English proficiency
 

· Support learners one-to-one or in small groups with speaking, listening, reading, and writing
 

· Help prepare learning materials and classroom activities
 

· Encourage participation and build learners’ confidence in using English in everyday situations
 

· Provide informal conversational practice and support
 

· Offer cultural orientation where appropriate (e.g., local services, daily life in the UK)
 

· Monitor learner progress and provide feedback to the ESOL coordinator

Skills and Experience

· Good standard of written and spoken English
 

· Strong communication and interpersonal skills
 

· Patience, empathy, and cultural sensitivity
 

· Ability to work with individuals from diverse backgrounds
 

· Teaching or tutoring experience
 

· TEFL/ESOL qualification essential

Personal Qualities
 

· Supportive and encouraging attitude
 

· Reliable and committed
 

· Flexible and adaptable
 

· Interest in refugee support and community integration
 

· Time Commitment - typically 3 hours a week Tuesday daytime
Minimum commitment of 6 months preferred

Training and Support

· Induction and ongoing support provided

· Supervision from ESOL coordinator or lead tutor

· Benefits of Volunteering

· Gain experience in teaching and community work

· Develop cross-cultural communication skills

· Make a meaningful impact in the lives of refugees and asylum seekers

Be part of a supportive and welcoming team
 

At Rethink Mental Illness, we believe everyone deserves understanding, connection, and the chance to live a fulfilling life. Our volunteers play a vital role in supporting people affected by mental illness and helping create communities where no one feels alone. 

About the role

As a Community Support Volunteer you will: 

As a Community Support Volunteer, you will complete face-to-face befriending activities with service users. You need to be able to travel around the locality in which you live to be able to do this. Ideally, you will be able to commit to a minimum of 1/2 a day (3-4 hours) of volunteering per week on a flexible basis, with the option to increase.

You will be working alongside our team of community link workers.

There may also be the opportunity to also attend different community events to advertise the service.

There will be full training opportunities to ensure that you are successful in your volunteering role, as well as regular check-in meetings.

About the service  

The Empowering Minds Gloucestershire Service currently run group sessions for service users across Gloucestershire. 

Our team is dedicated to delivering a high-quality service that focuses on supporting individuals to achieve their recovery goals. The aim is to improve the lives and support independence for those living with a mental illness. The team will engage with other local providers to ensure a clear and seamless pathway for those that require support from multiple providers. 

What will make you a great fit for this role?  

It’s essentials to have the following:

• Lived experience of mental illness, whether that is caring for someone else or yourself.
• Excellent communication skills.
• Flexibility.
• Experience of working with people in some way, whether formally through employment or informally working as part of a team.
• Basic computer skills.
• Reliability and good timekeeping.
• Have a good understanding of confidentiality and safeguarding.

Although it’s not essential, you may also have:

• Experience of supporting someone with ill mental health / mental illness.
• Good knowledge of your local area and organisations. 

How to apply 

To apply, please click the “apply now” button and complete a short interest form. You will have the opportunity to upload a CV and/or cover letter however, this is not mandatory. 

A member of the team will review your application and be in touch to update you on the next steps. If your application is successful, you will be invited to take part in an informal volunteer discussion. 

If you have any questions about the role or would like to find out more before applying, please contact the volunteer manager: 

Who are we?  

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”    

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.    

Diversity, Equity, Inclusion    

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.  

Becoming a truly anti-racist organisation  

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.  

Volunteer Fundraising & Partnerships Officer

Organisation: Skills Development Training
Location: Flexible (Remote with occasional meetings and community events in London)
Commitment: Minimum 1 day per week (Flexible)
Role Type: Volunteer

Help Create Opportunities for Disadvantaged Young People

Are you passionate about making a real difference? Do you enjoy developing creative ideas, building relationships, and helping worthwhile causes grow?

Skills Development Training is looking for a proactive and enthusiastic Volunteer Fundraising & Partnerships Officer to help us raise vital funds that support disadvantaged young people across our programmes.

This is an exciting opportunity for someone who wants to gain valuable fundraising experience while helping transform the lives of young people through education, skills development, mentoring, and employability projects.

About Us

Skills Development Training is a charitable organisation dedicated to supporting disadvantaged and underrepresented young people by providing skills training, creative opportunities, mentoring, and pathways into employment and further education.

Our mission is to remove barriers, inspire confidence, and equip young people with the skills and opportunities they need to achieve their full potential.

The Role

As our Volunteer Fundraising & Partnerships Officer, you will play a key role in helping us secure the funding needed to expand our impact.

You will have the opportunity to develop and implement creative fundraising ideas while building meaningful relationships with businesses, community groups, and individual supporters.

Key Responsibilities

• Develop innovative fundraising campaigns and ideas.
• Identify new fundraising opportunities and income streams.
• Approach local and national businesses for sponsorship and corporate donations.
• Build relationships with corporate partners and community organisations.
• Research charitable trusts, foundations, and grant opportunities.
• Support online fundraising campaigns and digital donation initiatives.
• Promote fundraising activities through social media and online platforms.
• Help organise fundraising events and community initiatives.
• Encourage regular giving and supporter engagement.
• Work alongside the charity's leadership team to develop long-term fundraising strategies.

We're Looking For Someone Who

• Is passionate about supporting disadvantaged young people.
• Has excellent communication and relationship-building skills.
• Is creative, proactive, and full of ideas.
• Enjoys networking and engaging with businesses and communities.
• Can work independently and take initiative.
• Has an interest in fundraising, sales, business development, marketing, or partnerships (experience is welcome but not essential).
• Is confident using email, social media, and online research tools.

What You'll Gain

• The opportunity to lead your own fundraising initiatives.
• Experience building corporate partnerships.
• A professional reference after successful volunteering.
• The chance to make a genuine difference to the lives of disadvantaged young people.
• Experience that strengthens your CV for careers in fundraising, charity management, business development, marketing, corporate partnerships, and the voluntary sector.

Time Commitment

• Minimum commitment of 1 day per week.
• Flexible volunteering to fit around work or study.
• Remote volunteering available, with opportunities to attend meetings and fundraising events where appropriate.

Why Join Us?

Every donation helps us provide opportunities that many young people would otherwise miss. Your creativity, enthusiasm, and determination could directly help fund life-changing programmes, workshops, mentoring, and employment opportunities for disadvantaged young people.

By joining Skills Development Training, you'll become part of a passionate team committed to creating brighter futures and stronger communities.

If you're ready to use your skills to make a lasting impact, we'd love to hear from you.

Job Title: Talent Advisor Assistant
Location: Remote
Department: People & Culture
Reports To: Manager: Talent Advisory

About QuilomboUK

QuilomboUK is a visionary organisation committed to advancing diversity, equity, inclusion (D&I), and social justice. Rooted in a People First philosophy, we strive to create workplaces where everyone feels valued, respected, and empowered. Join our People & Culture team to drive meaningful change through equitable HR practices and a culture of belonging.

Role Overview

As a Talent Advisor, you will be a frontline advocate for fair and inclusive employee relations (ER) practices at QuilomboUK. You’ll manage ER cases, guide managers through complex performance and disciplinary matters, and contribute to building a positive workplace culture through proactive strategies. Your work will ensure HR policies and processes align with our mission, legal standards, and social justice values. This role is ideal for a detail-oriented professional passionate about resolving conflicts equitably and fostering an environment where everyone thrives.

Key Responsibilities

Employee Relations (ER) Case Management

• Handle end-to-end ER cases, including grievances, disciplinaries, absence management, and performance issues, ensuring fairness, transparency, and compliance.

• Advise managers on ER processes, providing coaching on conflict resolution, documentation, and equitable decision-making.

• Document case outcomes meticulously and identify trends to recommend preventative measures.

Investigations & Compliance

• Support complex workplace investigations, gathering evidence, interviewing stakeholders, and drafting reports in collaboration with the Manager: Talent Advisory.

• Ensure all ER outcomes comply with UK employment law, organisational policies, and QuilomboUK’s D&I principles.

• Mitigate organisational risk by maintaining accurate records and escalating high-risk issues promptly.

Workplace Culture & Engagement

• Design proactive ER initiatives (e.g., manager training on bias-free feedback, mediation programs) to promote a positive, inclusive culture.

• Partner with the People & Culture team to embed restorative practices and psychological safety in conflict resolution.

• Contribute to engagement surveys and action plans to address systemic employee well-being issues.

Policy Development & Implementation

• Collaborate with the Manager: Talent Advisory to design, update, and implement HR policies that reflect QuilomboUK’s values, culture, and legal obligations.

• Communicate policies clearly to employees and managers, ensuring accessibility and understanding across all levels.

• Monitor policy effectiveness and propose adjustments to align with evolving organisational and social justice goals.

D&I Integration

• Apply a D&I lens to all ER processes, ensuring marginalised voices are heard and outcomes address systemic inequities.

• Advocate for inclusive practices in performance management, such as culturally sensitive feedback frameworks.

• Support initiatives that advance QuilomboUK’s external social justice partnerships and internal equity goals.

Qualifications

• Experience: 2+ years in HR or employee relations, with hands-on experience managing disciplinary, grievance, and performance cases. Exposure to mission-driven or D&I-focused organisations is preferred.

• Skills:

  • Strong knowledge of UK employment law and ER best practices.

  • Ability to navigate sensitive conversations with empathy, discretion, and cultural competence.

  • Excellent written and verbal communication skills for policy drafting and stakeholder guidance.

  • Proficiency in HRIS systems and case management tools.

• Knowledge: Understanding D&I frameworks, restorative justice principles, and trauma-informed HR practices.

• Alignment: Commitment to QuilomboUK’s mission and passion for social justice.

Personal Attributes

• Fair-minded and principled, with a strong ethical compass.

• Collaborative team player who builds trust with employees and leaders alike.

• Proactive problem-solver who balances empathy with organisational needs.

• Resilient under pressure, with the ability to manage multiple priorities calmly.

Why Join QuilomboUK?

• Purpose-Driven Work: Tackle ER challenges through a social justice lens, directly impacting equity in the workplace.

• Growth: Develop expertise in equitable HR practices with mentorship from inclusive leaders.

• Culture: Join a team that values authenticity, courage, and collective growth.

Location: Remote / Hybrid (UK-based)
Type: Freelance / Contract – Flexible hours
Revenue Share: 70% to Solicitor / 30% to Guardian Light Enterprises LTD

About Guardian Light Enterprises LTD

At Guardian Light Enterprises LTD, we are more than a social enterprise — we are a beacon of hope for children, teenagers, and single-parent families facing homelessness, abuse, and hardship.

Our mission is to empower and protect the most vulnerable, giving them the tools, legal support, and guidance they need to build brighter futures. Every session you deliver as a solicitor doesn’t just provide legal advice — it gives someone dignity, hope, and a chance to reclaim their life.

Role Purpose

We are seeking compassionate and dedicated freelance solicitors to provide expert legal guidance to our beneficiaries. This role is flexible, allowing you to use your legal expertise to make a tangible difference in the lives of children, teenagers, and single-parent families who urgently need your support.

You will:

• Offer legal advice on family law, employment rights, housing, or other related areas

• Guide clients through complex legal processes with clarity and empathy

• Provide practical, actionable advice that empowers clients to take control of their lives

• Collaborate with GLF staff and volunteers to ensure clients are supported holistically

Hours & Commitment

• Recommended: 6–12 hours per month at the early stage

• Sessions can be scheduled flexibly to suit your availability and client needs

• Each session revenue split: 70% to you, 30% reinvested into GLF programs

Compensation & Payment

• Paid per session based on agreed client engagement

• Revenue sharing model ensures fair and transparent payment

• Payment schedule: monthly for simplicity, with detailed statements provided

• Additional incentives: high-performing solicitors may be offered Board Member or Advisory Board roles

Skills & Experience

• Qualified solicitor in the UK, practising in relevant areas (family law, housing, employment, or youth-focused law)

• Strong empathy, patience, and communication skills

• Comfortable working remotely and in collaboration with a mission-driven team

• Passion for social justice, children’s rights, and supporting vulnerable communities

Policies & Safeguarding

• DBS check required (Enhanced, £12.50 volunteer rate)

• Commitment to safeguarding children and vulnerable adults

• Adherence to GLF Confidentiality, Data Protection, and Equality policies

Benefits

• Directly impact the lives of vulnerable children, teens, and families

• Flexible working hours to suit your schedule

• Opportunities for professional growth, networking, and community recognition

• Invitation to join our Advisory Board or Board of Directors as the enterprise scales

• Being part of a mission that transforms lives — where every hour you give makes a tangible difference

• Public recognition on GLF communications, website, and reports

Ideal Candidate Profile

You are someone who:

• Believes that legal guidance is a lifeline for those who have nowhere else to turn

• Feels fulfilled by using your expertise to create social impact

• Is proactive, compassionate, and able to work independently

• Wants to be part of a groundbreaking social enterprise at the startup stage

• Values ethical work, transparency, and accountability

• Solicitor must hold - Their own Professional Indemnity Insurance and/or Public Liability Insurance cover

We’re looking for Civil Service professionals who want to inspire the next generation and help diversify the future public sector workforce. As a Civil Service Career Ambassador, you’ll deliver two 1-hour online workshops per year to sixth-form students, introducing them to the breadth of careers across government and sharing your personal journey. This is a simple but high-impact way to support social mobility, represent your department, and help young people build confidence in their career choices.

Who We’re Looking For

Civil Service professionals who are:

• Passionate about public service and supporting young people

• Comfortable speaking to small/medium student groups

• Committed to promoting diversity and inclusion

• Interested in helping students explore career pathways

• Able to share authentic experiences and encouragement

Key Responsibilities

• Deliver the Civil Service Careers Presentation
  Use the existing presentation deck (provided) to introduce students to:

  • What the Civil Service does

  • Types of roles and departments

  • Early careers pathways (Fast Stream, apprenticeships, internships, direct entry)

  • Public impact and real examples of work

  • Skills needed for successful applications

• Share Your Personal Career Path
  Provide real-life insight into:

  • Your route into the Civil Service

  • What your day-to-day role includes

  • The culture and values of your team

  • Why public service matters to you

• Participate in a Live Q&A Session
  Answer student questions about:

  • Application tips

  • Working culture

  • Progression opportunities

  • What makes someone a strong fit

  • Diversity, inclusion, and belonging in the Civil Service

• Promote Inclusivity & Representation
  Encourage students from a wide range of backgrounds to consider careers in government, helping to broaden and diversify the future talent pool.

Do you want to make a real difference?

At Oxfam, we're not just selling pre-loved items and unique finds – we're working together to build a radically better world. With your help, we will turn pre-loved treasures into resources that empower communities worldwide.

Here's why Oxfam is the perfect opportunity for you:

Be a Second-hand Superhero: In our high street shops, Ecommerce Hubs and Online Shop, people like you help create exciting and inspiring collections – retail therapy with a purpose!

Increase Your Skills: If you have a particular interest, you can build on it to gain valuable retail experience to add to your CV, such as merchandising, customer service, and teamwork.

Find Your Community: Meet like-minded people who share your passion for a fairer world.

Flexibility: We know life gets busy. That's why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference.

Oxfam isn't just another charity shop. We're a movement of passionate individuals working to create a fairer world, and we’d love you to be a part of it!

What happens next?

After you apply, the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do help out. From there, you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!

Meet and Greet Volunteer (Tea & Coffee Service)

Location: Mental Health Service
Commitment: Flexible shifts available
Responsible to: Volunteer Coordinator / Service Manager

About the Role

We are looking for a friendly, welcoming, and compassionate volunteer to support people accessing our mental health service. As a Meet and Greet Volunteer, you will be one of the first points of contact for visitors, helping to create a warm, safe, and supportive environment.

The role also includes serving tea, coffee, and refreshments to service users, carers, visitors, and staff, helping to promote a sense of community and wellbeing within the service.

Key Responsibilities

• Welcome service users, visitors, carers, and staff in a friendly and professional manner.
• Help people feel comfortable and supported when they arrive at the service.
• Offer directions and information about facilities within the building.
• Prepare and serve tea, coffee, and light refreshments.
• Maintain a clean, tidy, and welcoming refreshment area.
• Engage in friendly conversation and provide a listening ear where appropriate.
• Promote an inclusive and non-judgemental atmosphere for everyone.
• Report any concerns or issues to the appropriate member of staff.
• Follow all relevant policies, including confidentiality, health and safety, and infection prevention procedures.

Skills and Qualities Required

• Friendly, approachable, and reliable.
• Good communication and interpersonal skills.
• Empathetic and respectful towards people from all backgrounds.
• Ability to maintain professional boundaries.
• Comfortable working as part of a team.
• Understanding of, or interest in, mental health and wellbeing.
• Ability to follow guidance and procedures.

What You'll Gain

• Experience within a mental health care setting.
• Opportunities to develop communication and customer service skills.
• Training, support, and supervision from experienced staff.
• The chance to make a positive difference to the wellbeing of service users and visitors.
• Experience that can support future employment or personal development.

Additional Information

This role is subject to volunteer recruitment procedures, including references and any checks required by the organisation. Full training and ongoing support will be provided.

This is an excellent opportunity for someone with experience in business development, corporate partnerships, account management, sales, CSR, philanthropy, or fundraising to use their skills to make a tangible difference in the lives of refugees.
You will play a key role in helping Plateful Café develop relationships with local and national businesses, generating support through corporate donations, sponsorship, employee volunteering, catering contracts, and long-term strategic partnerships.

Key Responsibilities
Corporate Engagement

• Identify and research prospective corporate partners aligned with Plateful Café's mission.
• Develop and maintain a pipeline of potential supporters and business contacts.
• Introduce Plateful Café to local businesses, corporate foundations, and employers.
• Arrange introductory meetings and networking opportunities.
• Support the development of corporate partnership proposals and presentations.

Income Generation

• Help secure financial donations, sponsorships, and in-kind support.
• Identify opportunities for corporate grant funding and charitable giving programmes.
• Promote employee fundraising opportunities and workplace giving schemes.
• Explore sponsorship opportunities for training programmes, events, and community activities.

Catering and Enterprise Development

• Promote Plateful Café's corporate catering services to local businesses.
• Identify opportunities for meetings, events, lunches, conferences, and hospitality catering.
• Support the development of long-term catering relationships and repeat customers.
• Help position Plateful Café as a preferred socially responsible catering supplier.

Employee Volunteering and Skills Sharing

• Develop opportunities for corporate volunteering.
• Encourage businesses to provide mentoring, employability support, and workplace visits for our trainees.
• Build relationships that create pathways into employment for refugees completing our training programmes.

Strategic Support

• Provide advice on corporate engagement and relationship management.
• Help strengthen our corporate partnership strategy.
• Support impact reporting and stewardship of existing partners where required.

We Are Looking For Someone Who Has
Essential

• Experience working in a corporate environment, business development, account management, sales, marketing, CSR, partnerships, fundraising, or a related field.
• Excellent networking and relationship-building skills.
• Confidence engaging with senior stakeholders and business leaders.
• Strong written and verbal communication skills.
• Ability to work independently and proactively.
• Commitment to diversity, inclusion, and supporting refugees.

Desirable

• Experience within the charity or not-for-profit sector.
• Knowledge of corporate social responsibility (CSR), ESG, or social value initiatives.
• Experience securing sponsorships, partnerships, or fundraising income.
• Existing business networks in London.
• Experience developing corporate volunteering programmes.

What You Will Gain

• The opportunity to make a meaningful impact on the lives of refugees and people seeking asylum.
• Experience supporting a growing and ambitious social enterprise charity.
• The chance to shape and influence our corporate partnerships strategy.
• Opportunities to meet business leaders, charity professionals, and community partners.
• A reference and recognition for your contribution.
• The satisfaction of helping create employment opportunities and brighter futures for people rebuilding their lives in the UK.

Our Values
At Plateful Café, we believe that everyone deserves the opportunity to contribute, belong, and thrive. We celebrate diversity, value lived experience, and use food to bring communities together.
We welcome applications from people of all backgrounds and particularly encourage applications from individuals with experience of migration, displacement, or supporting diverse communities.

Job Title: Talent Advisor
Location: Remote
Department: People & Culture
Reports To: Manager: Talent Advisory

About QuilomboUK

QuilomboUK is a visionary organisation committed to advancing diversity, equity, inclusion (D&I), and social justice. Rooted in a People First philosophy, we strive to create workplaces where everyone feels valued, respected, and empowered. Join our People & Culture team to drive meaningful change through equitable HR practices and a culture of belonging.

Role Overview

As a Talent Advisor, you will be a frontline advocate for fair and inclusive employee relations (ER) practices at QuilomboUK. You’ll manage ER cases, guide managers through complex performance and disciplinary matters, and contribute to building a positive workplace culture through proactive strategies. Your work will ensure HR policies and processes align with our mission, legal standards, and social justice values. This role is ideal for a detail-oriented professional passionate about resolving conflicts equitably and fostering an environment where everyone thrives.

Key Responsibilities

Employee Relations (ER) Case Management

• Handle end-to-end ER cases, including grievances, disciplinaries, absence management, and performance issues, ensuring fairness, transparency, and compliance.

• Advise managers on ER processes, providing coaching on conflict resolution, documentation, and equitable decision-making.

• Document case outcomes meticulously and identify trends to recommend preventative measures.

Investigations & Compliance

• Support complex workplace investigations, gathering evidence, interviewing stakeholders, and drafting reports in collaboration with the Manager: Talent Advisory.

• Ensure all ER outcomes comply with UK employment law, organisational policies, and QuilomboUK’s D&I principles.

• Mitigate organisational risk by maintaining accurate records and escalating high-risk issues promptly.

Workplace Culture & Engagement

• Design proactive ER initiatives (e.g., manager training on bias-free feedback, mediation programs) to promote a positive, inclusive culture.

• Partner with the People & Culture team to embed restorative practices and psychological safety in conflict resolution.

• Contribute to engagement surveys and action plans to address systemic employee well-being issues.

Policy Development & Implementation

• Collaborate with the Manager: Talent Advisory to design, update, and implement HR policies that reflect QuilomboUK’s values, culture, and legal obligations.

• Communicate policies clearly to employees and managers, ensuring accessibility and understanding across all levels.

• Monitor policy effectiveness and propose adjustments to align with evolving organisational and social justice goals.

D&I Integration

• Apply a D&I lens to all ER processes, ensuring marginalised voices are heard and outcomes address systemic inequities.

• Advocate for inclusive practices in performance management, such as culturally sensitive feedback frameworks.

• Support initiatives that advance QuilomboUK’s external social justice partnerships and internal equity goals.

Qualifications

• Experience: 2+ years in HR or employee relations, with hands-on experience managing disciplinary, grievance, and performance cases. Exposure to mission-driven or D&I-focused organisations is preferred.

• Skills:

  • Strong knowledge of UK employment law and ER best practices.

  • Ability to navigate sensitive conversations with empathy, discretion, and cultural competence.

  • Excellent written and verbal communication skills for policy drafting and stakeholder guidance.

  • Proficiency in HRIS systems and case management tools.

• Knowledge: Understanding D&I frameworks, restorative justice principles, and trauma-informed HR practices.

• Alignment: Commitment to QuilomboUK’s mission and passion for social justice.

Personal Attributes

• Fair-minded and principled, with a strong ethical compass.

• Collaborative team player who builds trust with employees and leaders alike.

• Proactive problem-solver who balances empathy with organisational needs.

• Resilient under pressure, with the ability to manage multiple priorities calmly.

Why Join QuilomboUK?

• Purpose-Driven Work: Tackle ER challenges through a social justice lens, directly impacting equity in the workplace.

• Growth: Develop expertise in equitable HR practices with mentorship from inclusive leaders.

• Culture: Join a team that values authenticity, courage, and collective growth.

Job Title: HR Administrator
Location: Remote
Department: People & Culture
Reports To: Manager: Hr Administrator

About QuilomboUK

QuilomboUK is a visionary organisation committed to advancing diversity, equity, inclusion (D&I), and social justice. Rooted in a People First philosophy, we strive to create workplaces where everyone feels valued, respected, and empowered. Join our People & Culture team to drive meaningful change through equitable HR practices and a culture of belonging.

Role Overview

As a Hr Admin, you will be a frontline advocate for fair and inclusive employee relations (ER) practices at QuilomboUK. You’ll manage ER cases, guide managers through complex performance and disciplinary matters, and contribute to building a positive workplace culture through proactive strategies. Your work will ensure HR policies and processes align with our mission, legal standards, and social justice values. This role is ideal for a detail-oriented professional passionate about resolving conflicts equitably and fostering an environment where everyone thrives.

Key Responsibilities

Employee Relations (ER) Case Management

• Handle end-to-end ER cases, including grievances, disciplinaries, absence management, and performance issues, ensuring fairness, transparency, and compliance.

• Advise managers on ER processes, providing coaching on conflict resolution, documentation, and equitable decision-making.

• Document case outcomes meticulously and identify trends to recommend preventative measures.

Investigations & Compliance

• Support complex workplace investigations, gathering evidence, interviewing stakeholders, and drafting reports in collaboration with the Manager: Hr Admin.

• Ensure all ER outcomes comply with UK employment law, organisational policies, and QuilomboUK’s D&I principles.

• Mitigate organisational risk by maintaining accurate records and escalating high-risk issues promptly.

Workplace Culture & Engagement

• Design proactive ER initiatives (e.g., manager training on bias-free feedback, mediation programs) to promote a positive, inclusive culture.

• Partner with the People & Culture team to embed restorative practices and psychological safety in conflict resolution.

• Contribute to engagement surveys and action plans to address systemic employee well-being issues.

Policy Development & Implementation

• Collaborate with the Manager: Hr Admin to design, update, and implement HR policies that reflect QuilomboUK’s values, culture, and legal obligations.

• Communicate policies clearly to employees and managers, ensuring accessibility and understanding across all levels.

• Monitor policy effectiveness and propose adjustments to align with evolving organisational and social justice goals.

D&I Integration

• Apply a D&I lens to all ER processes, ensuring marginalised voices are heard and outcomes address systemic inequities.

• Advocate for inclusive practices in performance management, such as culturally sensitive feedback frameworks.

• Support initiatives that advance QuilomboUK’s external social justice partnerships and internal equity goals.

Qualifications

• Experience: 1 -  2+ years in HR or employee relations, with hands-on experience managing disciplinary, grievance, and performance cases. Exposure to mission-driven or D&I-focused organisations is preferred.

• Skills:

  • Strong knowledge of UK employment law and ER best practices.

  • Ability to navigate sensitive conversations with empathy, discretion, and cultural competence.

  • Excellent written and verbal communication skills for policy drafting and stakeholder guidance.

  • Proficiency in HRIS systems and case management tools.

• Knowledge: Understanding D&I frameworks, restorative justice principles, and trauma-informed HR practices.

• Alignment: Commitment to QuilomboUK’s mission and passion for social justice.

Personal Attributes

• Fair-minded and principled, with a strong ethical compass.

• Collaborative team player who builds trust with employees and leaders alike.

• Proactive problem-solver who balances empathy with organisational needs.

• Resilient under pressure, with the ability to manage multiple priorities calmly.

Why Join QuilomboUK?

• Purpose-Driven Work: Tackle ER challenges through a social justice lens, directly impacting equity in the workplace.

• Growth: Develop expertise in equitable HR practices with mentorship from inclusive leaders.

• Culture: Join a team that values authenticity, courage, and collective growth.

Could you help shape the future of our Charity?

We are recruiting new Trustees to join our Board and help guide the strategic direction, governance, and long-term success of ECI.

Trustees play a vital role in shaping how we deliver our services and ensuring we continue to meet the needs of our communities.

We welcome applicants from all backgrounds and do not require previous Trustee experience — full support and induction will be provided.

Who we’re looking for

We are particularly interested in people with lived experience or skills in areas such as:

• Using ECI services or similar support services
• Moving to Exeter or building a sense of belonging in a new community
• Being part of a minority group within the community
• Disability access and inclusion
• Child safeguarding and/or adult safeguarding
• Human resources (especially employee relations or employment law)
• Legal services or law

We also welcome anyone with different lived experience, professional skills, or perspectives that could help us improve and develop our services.

What you’ll be doing

As a Trustee, you will:

• Help shape ECI’s strategic direction and priorities
• Contribute to the governance and long-term development of the charity
• Ensure ECI meets legal, regulatory and financial responsibilities
• Champion ECI’s work and its impact in the community
• Use your experience, skills or networks to support and strengthen the organisation

The Board meets every two months, in person and online (usually weekday evenings). Between meetings, you may be asked to support areas linked to your skills or interests.

Commitment

• Around 3–4 hours per month
• Bi-monthly Board meetings
• Flexible involvement outside meetings when needed
• Open to applicants aged 18+

What you’ll get

• Full induction and ongoing support
• Opportunity to influence and shape a local charity’s future
• Experience in charity governance and strategic decision-making
• A chance to use your skills and lived experience for community impact
• Travel and reasonable expenses reimbursed
• A welcoming and supportive Board and staff team

The Admin Volunteer will support our home/service with general day-to-day, ad hoc, administrative tasks, such as:

• Organising files

• Archiving and scanning paperwork

• Collecting and inputting data

• Answering phone calls and welcoming visitors.

Skills required

• To be proficient in Microsoft Office software.

• Very good organisational skills and eye for detail.

• To be punctual and reliable.

• To be able to deal with information in line with our data protection and confidentiality procedures.

• Very good telephone manners/skills.

Training required for this role (all delivered vis e-learning)

• Safeguarding

• H&S

• Manual Handling

• How to be Eye Care Aware

• Fire Safety

• Infection Control

• Data Security and Confidentiality

• First Aid

All these courses will take approximately 40-60 minutes, apart from the First Aid which is 2 hours.

Benefits

This is a fantastic opportunity to give something positive back to society and have a direct impact on people’s lives. 

Through this volunteer role, you can gain experience and develop your skill set. On top of this, SeeAbility provides training which could be added to your CV.

Volunteers can claim travel expenses.

About Us

Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK. This year we are celebrating our 225th anniversary, having pioneered specialist support across multiple generations since 1799!

We specialise in supporting people who have learning disabilities, autism, complex needs, who may also have sight loss. Our support ranges from providing person-centred support across our many supported-living and residential care provisions. Furthermore, we provide specialist eye-care services to children and adults alike and assists people to find paid employment for the very first time.

SeeAbility provides the resources and expertise that make this possible, we support people to live ambitious lives and achieve things they never thought possible.