Event manager volunteer volunteer roles

At St John Ambulance, we are looking to develop our volunteering offer and become an even more integral part of our communities through delivering community first aid and education. 

We need people who have a passion for helping others, care about their communities and want to make a difference. Through volunteering as an Emergency Responder, you’ll get a huge sense of satisfaction and pride delivering essential first aid and lifesaving clinical care at community and major events in your areas, including at sporting events, concerts, community festivals.

We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

Volunteers would be expected to commit 100 hours of volunteering a year in a clinical capacity. They will also be expected to keep in regular contact with their line manager and keep up to date with their training.

This role will require an in-person interview, which will take place provisionally in Birmingham City Centre. Interview dates/times will be emailed to you should your application be successful. Please ensure that you are able to attend an in person interview in Birmingham before submitting your application.

Once your screening for role has been completed, you will be invited to attend your local St John Ambulance Network for a Welcome and Induction.

Training for this role consists of online learning modules and a 6 day in-person course, normally spread across three weekends. Your local Network will support you through the training process.

Closing date for these opportunities is: 01/12/2026

To apply for this opportunity please follow the link below:

Asylum Welcome is an extraordinary local charity, offering a range of support to asylum seekers, refugees and vulnerable migrants seeking refuge in and around Oxford. We provide everything from advice, visits, legal support, education, assistance finding employment and even helping secure free bus passes.

We currently have a strong and capable Board with a wide-ranging skill set and we are seeking a Chairperson who can provide strong leadership and a collaborative approach.

As an organisation we are committed to reflecting our diverse and vibrant Oxfordshire community to help strengthen our governance and our approach. We are seeking a new Chair with a range of skills and experience. In particular, we are looking for people who can demonstrate :

· Experience of leadership

· Commitment to the aims and values of Asylum Welcome

· Tact and diplomacy

· Excellent communication and interpersonal skills

· Good facilitation skills

· Impartiality, fairness and discretion

· Empathy with the challenges of running a highly diverse. largely volunteer-based organisation in a subject area which is both topical and challenging.

As Chair you will play a key role in enabling us to continue supporting refugees and asylum seekers, primarily in the Oxfordshire area, empowering them to rebuild their lives here in safety.  This role offers a valuable opportunity to use your professional skills and experience to make a meaningful difference to individuals who have been forced to flee their homes and livelihoods.

We welcome expressions of interest from people of all ages and backgrounds, and a job share arrangement would be considered. The role is currently shared by two Trustees as Co-Chairs who are retiring as Trustees after many years of service.

The Chair position is not paid but travel expenses may be claimed for attending meetings.

The Board meets (via Teams and in-person) 6 - 8 times a year, currently early evening on a Thursday. Dates are agreed a year in advance.

This is an exciting time to join the Trustee Board at Asylum Welcome and a fantastic opportunity to influence the growth and future of a dynamic charity.

For more information see the full role description.

Men’s Self‑Improvement Programme Volunteers

Help Build the Frontline of a New Movement for Men

At MINDSET, we’re not here to tweak the system — we’re here to rebuild it. Men across England and Wales are stuck between long waiting lists, clinical models that don’t fit, and a culture that tells them to “man up”. We’re changing that.

We’re launching a brand-new Men’s Self‑Improvement Programme, and we’re looking for committed volunteers to help shape, deliver, and grow the work that will transform men’s lives.

The Mission

1. Build the Blueprint

Help design and develop practical, high‑impact sessions focused on mental fitness, personal growth, and real‑world self‑improvement.

2. Lead the Frontline

Support and deliver our direct work with men — creating spaces that are positive, structured, and genuinely useful.

3. Shift the Culture

Help us challenge outdated narratives about men’s wellbeing and spark a national conversation about growth, strength, and self‑leadership.

4. Evolve the Model

Gather real feedback, test ideas, and help us refine the programme so it always meets men where they are.

The Vibe

We’re informal, direct, and relentlessly positive. No jargon. No judgement. No fluff.

You’ll have:

• Freedom to create

• Space to lead

• A real role in shaping a national movement from day one

This is hands-on, meaningful, legacy-building work.

Sound like you?

If you’re passionate about men’s personal development, confident working with people, and excited by the idea of building something from scratch, we’d love to have you on the team.

Join the MINDSET Mission

Help us build the future of men’s self‑improvement.

Join our amazing volunteer team to raise awareness of the issues affecting blind and partially sighted people in relation to sport. You will give talks in person or virtually, sharing your own story to improve understanding of sight loss to sports clubs, sporting venues and facilities and community groups. You’ll be making a real difference to people living with sight loss by helping to improve accessibility and inclusivity, creating a sporting world without barriers.

What you’ll be doing
1. Talks to sports and physical activity providers to support and encourage them to consider the needs of blind and partially sighted people by sharing your story to audiences, for example, local leisure centres, sporting venues and sports clubs.
2. Delivering talks to raise awareness of existing sporting and physical activity opportunities for blind and partially sighted people.
3. Representing RNIB as an Ambassador for the Community Connection service.

What you’ll gain from the role
1. A chance to give something back in an area you are passionate about.
2. A chance to make a difference with a sense of achievement.
3. A chance to build a strong community of sports people with sight loss.
4. A chance to be part of a team of like-minded people, increasing your confidence and skills to talk to groups of people with impact, with an opportunity to develop your role into delivering independently over time.
5. Opportunity to explore different roles within our organisation including our internal recruitment vacancies

In return for donating your time we will support you with:
1. A rewarding role
2. A great Induction and Training, in particular training in public speaking and story telling will be given.
3. A supportive Manager
4. Regular catch-ups
5. Expenses
6. An opportunity to connect with other volunteers

How often will I be needed?

• 4 Hours per Month

Key requirements

• This role requires 1 reference.

Location

Region

• Scotland

Who this opportunity will suit

• This role is reserved for blind and partially sighted applicants

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• You’ll ideally have 1. Lived experience in playing, spectating, or delivering sport or physical activity sessions as a blind or partially sighted person. 2. Lived experience of issues affecting blind and partially sighted people in relation to sports and physical activity. 3. Be comfortable speaking to different audiences to share your sporting story, or a willingness to try with our support. 4. Have effective communication skills. 5. An outgoing friendly approach to meeting new people

We are seeking new trustees to strengthen our Board and help shape the future of our work. We are also seeking a new Chair of the Board of Trustees.

We are looking for dedicated, creative people, of all ages, with a range of professional and life experience to join the Age UK Stockport Board of Trustees.

Being a trustee or Chair of any charity, including ours, is to be an active volunteer in your community. Like any volunteer involved in our work, our aim is for you to enjoy what you do with us, know how you contribute towards our work and see the positive impact that you have on people’s lives. 

But it’s not the easiest volunteering role! It can be challenging, but rewarding, and a big responsibility. Trustees have collective legal responsibilities – you work together for the best interests of Age UK Stockport and for the people in later life we work with across the borough. We will tell you more about these responsibilities elsewhere in the pack. 

If you’re passionate about supporting everyone to make the most of their later life, and you have the skills and experience to help shape and guide our organisation to achieve our vision, we’d like to hear from you.

We are looking to recruit people for our Youth Programme, for a minimum commitment of 10 weeks. The Youth Programme works with young refugees and asylum seekers in the Epirus region of Northern Greece, providing them with a sense of community and experiences that they wouldn’t otherwise receive!

There are some specific applicant requirements, however the most important is to have a strong desire to work with young refugees and have the commitment to improve the situation for them here in Greece. Second Tree works in a transparent way in a challenging and changeable situation on the field; therefore, an ability to learn quickly and be open to feedback is vital.

Your role would include:

We are looking to recruit people that are open to filling one (or more) of the following roles within our Youth Programme. Whilst these should guide applications, the roles often overlap and are interchangeable. Imagination and flexibility is encouraged when applying: let us know your suggestions on how we can use your skills!

The roles range across:

• Children’s English Teacher: responsible for the planning and delivery of the programme’s English classes. Classes focus on low level English learning and must be fun and engaging. TEFL/equivalent experience is preferable, but not essential.

• Excursion Lead: responsible for the planning and leading of weekend excursions, a highlight of the programme for participants! Excursions require an organised, methodical planner who is engaging and confident leading groups of children.

• Workshop Lead: responsible for facilitating workshops that can be either thematic, reinforcing the vocabulary learned in English class to make it more practical and interactive, or focused on social and emotional learning, helping students develop their self-awareness through creative and mindful activities, or touch upon any scientific/mathematical knowledge the teacher might bring. 

No matter the role(s) filled, team members are expected to help plan, prepare and participate in various community engagement activities such as: picnics, community excursions, sporting events, etc.

You should be able to:

• Be consistent with your application of behaviour management techniques

• Be honest and transparent; be able to give and receive feedback in the most straightforward way

• Manage a wide range of tasks and intense workload effectively and efficiently 

• Communicate in English, both written and orally

• Deliver programme activities and carry out administrative and logistical tasks

• Plan and deliver effective and dynamic educational activities

• Care for people: the interests of the people we work with should always be your first concern

The ideal candidate will have:

• Experience with young children and teenagers in educational and leisure activities

• Experience working as a Scout leader or a leadership role in other such youth activities

• Experience working in the refugee context

What do we offer?

• A nurturing and collaborative working environment. We work hard to help our team members grow, investing in personal and professional development.

• Accommodation in a shared house

• Transportation to/from work

• After completion of a three-month trial, if you commit long-term, a small monthly expenses refund

In certain periods of the year, demand is extremely high, and the shared houses might be full. If you have the means to pay for your own accommodation, please let us know. We would still be happy to host you if space is available. However, in a situation where the shared houses are full, this would allow us to offer an opportunity to someone that cannot afford to pay rent.

Have experience leading a team of this type?

Consider applying to become a Youth Programme Coordinator. Whether your experience lies in the humanitarian sector or elsewhere, we are looking for people with expertise that can drive us forward as an organisation. 

Looking for an internship?

If, because of your degree or for any other reason, you would like to have your period at Second Tree credited as an internship, just apply to the vacancy that you’re interested in and mention this. We have agreements with several universities across Europe, and in many other cases, these agreements can be developed on an ad hoc basis.

Join our amazing volunteer team to make a real difference to people living with sight loss. You’ll be supporting people to come together in a group setting, to benefit from each other’s company, knowledge and encouragement, leading to reduced isolation, stronger networks of support, and new friendships. You can support with either local and regional telephone groups or face-to-face groups.

What you’ll be doing:
• Meeting and greeting group members on arrival or joining virtually.
• Creating a warm and welcoming environment.
• Supporting group conversations.
• Assisting with group activities (if appropriate).

What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.

• A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.

In return for donating your time we will provide:
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.

How often will I be needed?

• 4 Hours per Week

Key requirements

• 1 reference Criminal record check

Location

Region

• Scotland

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• • An interest in group or community work. • A sociable personality. • A commitment to working towards a society where people with sight loss are equal participants.

At St John Ambulance, we are looking to develop our volunteering offer and become an even more integral part of our communities through delivering community first aid and education. 

We need people who have a passion for helping others, care about their communities and want to make a difference. Through volunteering as an Emergency Responder, you’ll get a huge sense of satisfaction and pride delivering essential first aid and lifesaving clinical care at community and major events in your areas, including at sporting events, concerts, community festivals.

We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

This vacancy is for across the West Midlands County, with volunteering opportunities across Birmingham, Solihull, and the Black Country.

Volunteers would be expected to commit 100 hours of volunteering a year in a clinical capacity. They will also be expected to keep in regular contact with their line manager and keep up to date with their training.

This role will require an in-person interview, which will take place provisionally in West Bromwich. Interview dates/times will be emailed to you should your application be successful. Please ensure that you are able to attend an in person interview in West Bromwich before submitting your application.

Once your screening for role has been completed, you will be invited to attend your local St John Ambulance Network for a Welcome and Induction.

Training for this role consists of online learning modules and a 6 day in-person course, normally spread across three weekends. Your local Network will support you through the training process.
 

Closing date for these opportunities is: 01/12/2026

To apply for this opportunity please follow the link below:

We are seeking an inspiring and strategic individual to lead our Board of Trustees as Chair. This is an exciting opportunity to join an organisation committed to ensure the voices of long term prisoners are heard, and to enable them to realise their potential.

The Chair is responsible for leading the Board of Trustees, ensuring that it fulfils its responsibilities for the governance of the organisation. The Chair’s role is also to work in partnership with the CEO, helping them achieve the aims of the organisation and to optimise the relationship between the Board and staff. (See also the Charity Commission’s Essential Trustee Guidance)

Key responsibilities

Strategy, Governance, and Financial Management

• Lead the Board in providing strategic direction to the Hardman Trust.
• Ensure, with Trustees, that the organisation operates efficiently and effectively to fulfil its objectives in compliance with relevant charitable and company legislation.
• Maintain careful oversight of any risk to reputation and/or financial standing of the charity and ensure that the Board regularly monitors that systems are in place to take advantage of opportunities and manage and mitigate the risks.
• Ensure that the Board fulfils its duties to ensure sound financial health of the charity, with systems in place to ensure financial accountability.

Board Leadership

• Ensure a high performing and effective Board through review of Board structure, Trustees and Board performance.
• Enhance the overall contribution of the Board, through mentoring of other Board members and encouraging participation in training/coaching/development. 
• Review and ensure Trustees have the right skillsets, training and development to support effective governance of the organisation.
• Chair Board meetings inclusively, bringing impartiality and objectivity in the decision making process.

Support to Hardman Trust CEO

• Line manage The Hardman Trust CEO including annual performance reviews and regular check-ins.
• Maintain appropriate distance between the Board and the leadership team, but where necessary, provide support and guidance on operations. 
• Work with The Hardman Trust CEO to support them to achieve the aims of the charity.

General Chair responsibilities

• Where appropriate, represent the Hardman Trust at meetings and events and act as spokesperson.
• Lead the Board in fostering relationships with external partners and potential funders/donors.

Person Specification

We want our Board to look like the world we serve and to have different voices within it. We know that diverse groups of people make better decisions.  We are keen to hear from people who can bring perspectives or experiences often underrepresented in charity governance and how can help us progress our vision.  

Essential

• Commitment to the Hardman Trust’s aims and values.
• Prior experience as a charity trustee and solid understanding of good governance practices.
• Experience (voluntary or paid) within the criminal or social justice sector at leadership level.
• Experience of chairing meetings, committees or boards.
• Robust planning and organisational skills.
• Willingness to devote time to carry out responsibilities.
• Sound independent judgment and strategic vision; ability to think creatively and challenge constructively.
• A collegiate attitude and willingness to work with others.
• Honesty, integrity and commitment to act in the best interest of the charity at all times.

Desirable

• Previous experience as a Chair in the charity sector.
• Expertise of lived experience of the justice system.
• Experience of charity fundraising and/or grant making.
• Understanding of the needs of people serving long sentences and of the systemic issues within our justice system .
• Experience of building partnerships and networks.
• Experience of public speaking and willing to represent the Hardman Trust externally.

Citizens Advice Winchester District is a dynamic, values-led, and award-winning local charity which is passionate about creating a fairer society for all.

We do this by helping people to resolve a wide range of problems they’re facing, so that everyone can achieve a good quality of life.Every year, we provide free, confidential and impartial advice on issues such as debt, housing, benefits and employment advice to people across the Winchester district, many of whom are in desperate or challenging situations and have nowhere else to turn. We may also suggest to our clients' other agencies that may be helpful to them, depending on their individual circumstances.

Our greatest asset is our dedicated team of staff, volunteers and trustees, who also advocate for lasting policy change both locally and nationally. To help us in our work, we are seeking an additional 3-4 trustees to complete our board and help us lead the charity over our next phase of strategic development.

The role  

We want our board to have a diverse range of experiences and backgrounds and are looking for strategic thinkers with a commitment to good governance and a willingness to work collaboratively and challenge constructively. Previous experience of Citizens Advice, or of being a Trustee (or equivalent), would be advantageous, but the commitment and enthusiasm to help us shape the work and strategic direction of our forward-thinking charity is essential. 

We would be particularly interested to hear from people with experience in HR (especially those with current CIPD membership), Charitable Trust and Foundation fundraising, and change management.

We are committed to being an inclusive workplace and we value diversity - we welcome and encourage applications from all walks of life, whatever your background or situation.

This is an exciting opportunity to be able to influence the direction of our charity, making a real difference. You will work alongside passionate and skilled colleagues and use your experience to create positive change for thousands of people in the Winchester district every year.

We look forward to hearing from you! 

The Recruitment Officer is responsible for attracting, onboarding, and supporting new volunteers into the charity. The role focuses on maintaining a steady flow of volunteers by proactively identifying recruitment opportunities, organising and delivering Introduction Training sessions, and promoting the charity through events such as Freshers’ Fairs, Open Days, and external outreach. 

About the board and Trustee role 

Trustees are volunteers who oversee the strategic direction of the charity and ensure its compliance with regulators and the law. They are also ambassadors for the charity; and they provide the staff team, which does the day-to-day work, with both scrutiny and support.

The full board meets quarterly. Two meetings focus on ‘business’ – approving budgets and policies, making key decisions, etc. The other two are more discursive, covering strategic issues.

We have four sub-committees: Finance Audit Investment & Risk, Impact & Income Development, Research & Policy, and Governance & People. Trustees are generally encouraged to join at least one sub-committee, which gives them more detailed insight into the charity’s work in that area. A number of trustees choose to sit on multiple sub-committees (there is no upper limit) and trustees are also welcome to attend any sub-committee, for example as a one-off, to see what happens or if they have an interest in a particular agenda item. Sub-committees also meet quarterly.

And there is usually one strategy day a year.

We currently have eight trustees on our board, with experience in public affairs, law, policing, business, research, marketing, inclusion and influencing government. We are looking to a recruit four further trustees. Our primary focus is to bring different perspectives to the board rather than skills, given that the delivery of the charity’s work is delegated to a skilled staff team. 

• One trustee with experience of research (of any type) – an attitude of curiosity, intellectual rigour and open-mindedness. 

• One trustee with professional experience of alcohol treatment (at any level) – the perspective of delivering compassionate support via treatment services, whether charity or NHS settings. 

• One trustee with experience of strategic charity finance – especially interest in weighing up long-term financial strategic choices (not month-to-month financial management: we have a finance team). 

• One trustee from any background. 

 All trustees are asked to bring a commitment to and passion for our vision, mission and values.

What we can offer 

1. Our board of trustees, and our charity as a whole, is warm and welcoming.

2. Everyone is entitled to have their views heard and we work hard to be inclusive of everyone.

3. We are well organised and professionally run.

4. We are a dynamic and fast-paced organisation, with a huge range of interesting work happening.

5. You will have opportunities for personal development and to attend a range of interesting events in your role as a trustee.

6. Finally, and most importantly, we are laser-focused on making as much difference as possible to end alcohol harm.    

Trustees’ Role Description and Person Specification 

Being a Trustee of Alcohol Change UK 

Our Board of Trustees has overall responsibility for the UK’s leading charity in the field of alcohol harm. We are a registered charity (No. 1140287) and a company limited by guarantee (No.

07462605). Our trustees are also members of the charity and directors of the company. Governance is in accordance with both charity and company law. This role description uses the term ‘trustee’ to refer to all three roles (trustee, member, director).

As well as overseeing proper governance, the Board is responsible for strategic decision-making, upholding the reputation of the charity and ensuring that it delivers on its charitable object to reduce alcohol harm. As a trustee you will share this collective responsibility and bring your personal perspectives, skills, experience and connections to bear.

This is an important time for the charity, as we are in the third year of our five-year strategy (Apr 2024 to Mar 2029). Our new trustees will play a key role in helping us deliver on this strategy and in particular navigating a major change in our financial position. 

The Duties and Responsibilities of Trustees 

Governing Documents 

Our primary governing document is the Memorandum and Articles of Association which sets out the formal duties and responsibilities of the trustees, directors and members. It is complemented by our Scheme of Delegation. We have also adopted the Code of Good Governance, and remain compliant with the rules of the Charity Commissioners and Companies House. 

General Duties and Responsibilities 

The following are general duties, based on documentation from the Charity Commission and Companies House: 

1. To act in the interests of the charity’s objects – that is, its cause and its beneficiaries. 
2. To act reasonably and prudently in all matters. 
3. To avoid personal views and prejudices affecting your decision-making. 
4. To protect – and actively promote – the property, interests and reputation of the charity. 
5. To set the strategic direction, provide strategic oversight, and make critical decisions. 
6. To always make decisions collectively as a board and in particular to actively support all board decisions (that are made in accordance with the charity’s constitution) regardless of your personal position on such decisions. 
7. To understand how the charity works, including being fully aware of the charity’s general risks and its financial position. 
8. To ensure compliance with all statutory requirements as set out by Companies House and the Charity Commission and by other relevant statutory bodies and legislation. 
9. To challenge and support the CEO and, through them, the broader staff team. 

Additional Duties and Responsibilities 

The following additional duties and responsibilities have been adopted by Alcohol Change UK: 

1. To abide by Alcohol Change UK’s policies, such as those on equal opportunities, health and safety, safeguarding, code of conduct, conflicts of interest, GDPR, etc. 
2. To endeavour to achieve at least 75% attendance at Board meetings. In accordance with the governing documents, trustees missing three consecutive board meetings without reasonable cause will normally be asked to step down. 
3. To undertake training as required and to participate in an annual development appraisal. 
4. To join at least one of the charity’s four sub-committees. 
5. To represent Alcohol Change UK at events and to act as a positive ambassador for Alcohol Change UK amongst its key audiences. 
6. To understand and respect the boundary between governance and the operational matters that are delegated to the staff team. 
7. To respond to Alcohol Change UK correspondence in a timely manner. 

Person Specification

All trustees need the following:

1. Strong commitment to the vision, values and mission of Alcohol Change UK.
2. An ability to think strategically; that is, thinking of the big picture and the long-term, being impact-focused, and considering the relationship between internal and external factors.
3. An ability to work as part of a team, especially understanding and respecting the nature of collective decision-making.
4. Excellent communications skills, especially active listening, succinctness, clarity, positivity and tact.
5. Commitment to the 7 Nolan Principles on Public Life: selflessness, integrity, objectivity, accountability, openness, honesty and leadership.
6. Discretion and the ability to maintain confidentiality.
7. A willingness to contribute your individual skills, perspectives, knowledge and experience without acting as representative of any particular interest.

Trustees are appointed for an initial term of three or four years, following which they may be re-elected for a second and third term of three years. 

Trustee roles are unremunerated but reasonable travel, accommodation, childcare and subsistence expenses are of course covered. 

We are now seeking a Secretary to the Board to help ensure our governance remains strong, organised and effective.Help strengthen the governance of a Sheffield charity that has supported people who are homeless, rootless or vulnerable every Christmas since 1989.

For five days over the festive period, HARC provides a warm, safe day shelter offering hot meals, warm clothing, wellbeing support and companionship. Our work is powered by volunteers and guided by a committed Board of Trustees.

The Secretary plays a vital role in ensuring the smooth and effective running of the charity. You’ll help keep our governance processes organised, compliant, and aligned with best practice. 

We’re keen to welcome people who can bring energy, fresh perspectives and a real sense of commitment to our small but dedicated board. You don’t need prior governance or compliance experience as we provide a full induction and ongoing training to help you feel confident in the role.

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The On-Site Sales Team Member supports the day-to-day operations of the Baby Bank’s physical shop by assisting walk-in customers, maintaining store presentation, and ensuring a positive shopping experience.

This role plays a key part in generating fundraising revenue while upholding the organization’s values and customer service standards.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Minimum of 12hrs per week and 4hrs per day

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

• Welcome and assist customers visiting the physical shop

• Guide customers through available items and provide product information

• Ensure items on display are organized, clean, and properly labeled

• Monitor stock levels on the shop floor and coordinate restocking

• Process sales transactions (if assigned to cashier role)

• Handle customer inquiries professionally and courteously

• Maintain cleanliness and organization of the retail space

• Follow pricing guidelines and promotional instructions

• Report any stock discrepancies or customer concerns to the Team Lead

• Support in-store fundraising campaigns or special sales events
   

Qualifications

• Minimum high school education

• Previous retail or customer service experience preferred

• Comfortable interacting with customers face-to-face

• Available for scheduled on-site volunteer hours

Skills

• Strong interpersonal and communication skills

• Friendly and customer-focused attitude

• Basic sales and upselling ability

• Attention to detail

• Organization and time management

• Team collaboration

• Reliability and accountability