Family support volunteer roles

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Role summary

St Helena co-works with the Look Good Feel Better charity by hosting and providing workshops to our patients with a cancer diagnosis. These workshops give practical advice and support to people living with cancer and who face emotionally challenging experiences while living with cancer.

Every workshop offers an invaluable opportunity to talk to others in a similar situation, whilst helping support people with their changing appearance. People leave LGFB workshops feeling empowered, motivated and less isolated – allowing them to look good but feel even better. Applicants will need to register on the LGFB volunteer site if successful and subject to their approval.

Applicants must be over 18 years of age and an enhanced adult & child DBS check will be carried out for this role. 

Main duties of the role

• Provide LGFB workshops in accordance with the complementary therapy policy and procedure, as well as the code of ethics and practice.

• Assess patients’ treatment and documentation of given treatment and patient response.

• Uphold the confidentiality guidance in all matters relating to the patient or their family. 

• Be generally aware of patients’ needs and always ensure the dignity of the patients.

• Maintain good infection control practices at all times

• Prepare the LGFB workshop before and tidy away afterwards

• Adhere to the dress code requirements.

• Seek support and advice when needed.

• Provide feedback, including reports of any adverse effects, to the Complementary Therapy Lead.

• To undertake any other tasks as requested/deemed appropriate with the nature of the role.

• Complete all paperwork and feedback clearly and objectively

• Adhere to relevant and current protocols for the practice of the LGFB workshops. 

Training & supervision

We will provide you with the LGFB registration links, and any training links they expect as stated on the website.

Other training includes:

• There will be an induction to the hospice and all volunteers must undertake mandatory health and safety and equality and diversity training. In addition, all volunteers in a patient facing role have to undergo an enhanced Adult & Child DBS check, undertake safeguarding, accessing personal information (medical record information) and lone working training

• To undertake an induction into the LGFB workshops and CT team

• To attend meetings/supervision

Experience & qualifications required

• You will need to be qualified and hold the appropriate certifications in the relevant practice:

                                  o L2/L3+ Beauty therapy (with facial skin care and makeup units)

                                  o Work for a cosmetic brand, and 1+ years’ hands on experience in skincare and make-up application.

• You will also need plenty of enthusiasm, a positive attitude and the true desire to make a difference.

SV 2 has been supporting victims and survivors of sexual abuse since 1994, and today provides a range of services to anyone in Derbyshire and Derby City who has experienced sexual abuse, assault or violence, including their friends and family members. We support people irrespective of age, gender or when the abuse occurred.

We are looking to recruit a team of events volunteers to help raise awareness of SV2 services at external events, celebrations and various festivals across Derbyshire.

Requirements: You must be over the age of 18 along with having great communication and interpersonal skills. You must be flexible and willing to volunteer at various locations including outside events on a rota basis with the expectation of approximately 1-2 events per month (travel expenses will be covered).

You must be enthusiastic about raising awareness of sexual abuse. You will also need access to a car with business insurance which can be used to transport marketing material such as banners and leaflets to events for this role.

If you think you have the right skills and experience, then we are keen to hear from you.

Responsibilities: You will be working with a small team of volunteers to provide a visible presence in order to promote SV2 services and raise aware of sexual abuse at various events within the county. At the start and end of the event you will be expected to set up and pack away SV2 promotion materials and banners.

You must have excellent communication skills and the ability to build rapport with a wide range of people. You will need to be non-judgemental and stay calm in sometimes challenging situations.
 

RNIB has been invited to create a show garden for the RHS at their new venue for 2026 – RHS Flower Show Sandringham. The garden is supported by Players of the People’s Postcode Lottery and we’re working with Paul Hervey-Brookes, an internationally known garden designer and RHS judge to create an accessible, sensory space that celebrates talking books and gifts in wills. Gifts in Wills are a very special way of giving and account for more than a third of RNIB’s annual income.

We’re looking for volunteers with excellent communication skills, lots of enthusiasm and who enjoy talking to people about the work of RNIB. An interest in gardening would be advantageous but not essential.

The dates are the 22-26 July 2026 for a minimum of one day and will be held in the grounds of the royal family-owned Norfolk estate in Sandringham. The days will be busy and varied and could include:

• talking to members of the public
• handing out merchandise
• helping supporters in the garden

How you will be supported in your role:
Training will be given before the show and there will be members of staff on hand throughout the duration of the show.

How often will I be needed?

• 1 Days per Day

Location

Region

• East of England

Additional location information

• The event is taking place at the RHS Flower Show, Sandringham Estate, Norfolk, PE35 6AB

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• We would like volunteers who are confident talking to people. The opportunity will involve standing for most of the day. Volunteers are needed for one day or more between 22 until 26 July 2026. Please note, this role is only available for those who live within a close proximity to Norfolk.

Become the new friendly face in your local Tŷ Hafan charity shop!

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.

About our Port Talbot Shop:

Our Port Talbot shop, located in the Aberafan Shopping Centre, is one of our two outlet-style shops.

It offers a mix of full-priced items and mainly clearance stock from our other stores, ensuring we maximise income from all donations.

The management team spearhead a dedicated team of volunteers who manage a significant turnover of stock weekly.

The team relishes any opportunity to dress up and are often seen in a variety of fancy-dress costumes.

Considerations:

Age requirement: 16+

Location:Unit 28 Aberafan Shopping Centre, Port Talbot SA13 1PB  

Commitment:Our shops operate Monday-Sunday, 9am-5pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

We are also looking for volunteers with a knowledge of jewellery and books.

Activities include:

• Providing a warm and friendly welcome to all customers entering the shop;
• Helping customers to locate items they are looking for;
• Serving customers at the till;
• Taking donations and promoting Gift Aid;
• Selling and processing our raffle/lottery tickets;
• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community..

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Become the new friendly face in your local Tŷ Hafan charity shop!

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.

About our Port Talbot Shop:

Our Port Talbot shop, located in the Aberafan Shopping Centre, is one of our two outlet-style shops.

It offers a mix of full-priced items and mainly clearance stock from our other stores, ensuring we maximise income from all donations.

The management team spearhead a dedicated team of volunteers who manage a significant turnover of stock weekly.

The team relishes any opportunity to dress up and are often seen in a variety of fancy-dress costumes.

Considerations:

Age requirement: 16+

Location:Unit 28 Aberafan Shopping Centre, Port Talbot SA13 1PB  

Commitment:Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

We are also looking for volunteers with a knowledge of jewellery and books.

Activities include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable);
•  Preparing items for sale, including steaming, ironing, tagging and labelling;
•  Moving items to the shop floor;
•  Keeping the stockroom clean and safe;
• Creating attractive displays to showcase our unique donations.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Do you have a keen eye for details and a passion for supporting a great cause?

We’re looking for Volunteer Mystery Shoppers to help us ensure our shops are the best they can be. Your feedback helps us provide Tender Loving Care to our community and ensures every customer visit helps fund our vital work supporting families affected by Leukodystrophy.

What you’ll do 

• Visit as a regular customer at one of our local shops
• Browse the rails and interact with our friendly team.
• Fill out a quick survey about your experience (cleanliness, service and vibe).
• Make a donation of pre loved items

Who we’re looking for:

Someone observant, honest, and reliable who loves a hidden gem.

Looking for a meaningful way to gain experience, meet new people, and make a real difference?

Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose. 

As part of our new three-year strategy, we’re delivering a transformational plan focused on strengthening support for disabled people with complex needs, driving social change and creating a fairer, more equal future. For further information visit: Transforming Sense, together: our three-year plan - Sense

Ready to Get Involved?

Whether you're looking to volunteer occasionally between lectures, gain hands-on experience, or simply spend your free time doing something rewarding, we'd love to hear from you.

Join Sense as an Events & Activities Volunteer and help create memorable experiences for disabled people with complex needs, their families, and carers across Birmingham. 

Whether you're a student looking to build your skills, enhance your CV, connect with your local community, or simply give back in your spare time, this flexible volunteering opportunity can fit around your studies, work, and other commitments.

What You'll Be Doing

No two events are the same! You could be:

• Welcoming visitors and helping create a friendly, inclusive atmosphere.
• Supporting disabled people and their families to take part in activities with confidence.
• Getting involved in arts, crafts, games, and creative activities.
• Helping set up and pack down event spaces.
• Running activity stalls, information stands, or family-friendly games.
• Sharing information about Sense and the support we provide.
• Assisting with fundraising activities at community events.
• Working alongside staff and fellow volunteers to ensure events run smoothly.

We'll regularly share upcoming volunteering opportunities with you, and you can choose the events that match your interests, location, and availability.

Who We're Looking For

You don't need previous experience—just enthusiasm and a willingness to get involved.

This role is ideal for students and community-minded individuals who are:

• Friendly, approachable, and confident engaging with people from all backgrounds.
• Passionate about making a positive impact.
• Reliable and committed to events they sign up for.
• Comfortable working as part of a team.
• Flexible and happy to support with a variety of activities.

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

 What's In It For You?

As a Sense volunteer, you'll receive:

• Flexible volunteering that fits around your schedule
• Valuable experience for your CV and future career
• Opportunities to develop communication, teamwork, leadership, and event management skills
• Full training, briefings, and ongoing support
• Reimbursement of agreed volunteer expenses
• A volunteer reference for future employment or education applications
• The chance to meet new people and become part of a supportive community
• Access to support from our Mental Health First Aiders
• Most importantly, the opportunity to make a genuine difference to the lives of disabled people with complex needs and their families

Our Values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers:

• We’re creating change
• We’re always learning
• We’re better together

Looking for a meaningful way to gain experience, meet new people, and make a real difference?

Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose. 

As part of our new three-year strategy, we’re delivering a transformational plan focused on strengthening support for disabled people with complex needs, driving social change and creating a fairer, more equal future. For further information visit: Transforming Sense, together: our three-year plan - Sense

Ready to Get Involved?

Whether you're looking to volunteer occasionally between lectures, gain hands-on experience, or simply spend your free time doing something rewarding, we'd love to hear from you.

Join Sense as an Events & Activities Volunteer and help create memorable experiences for disabled people with complex needs, their families, and carers across Wakefield. 

Whether you're a student looking to build your skills, enhance your CV, connect with your local community, or simply give back in your spare time, this flexible volunteering opportunity can fit around your studies, work, and other commitments.

What You'll Be Doing

No two events are the same! You could be:

• Welcoming visitors and helping create a friendly, inclusive atmosphere.
• Supporting disabled people and their families to take part in activities with confidence.
• Getting involved in arts, crafts, games, and creative activities.
• Helping set up and pack down event spaces.
• Running activity stalls, information stands, or family-friendly games.
• Sharing information about Sense and the support we provide.
• Assisting with fundraising activities at community events.
• Working alongside staff and fellow volunteers to ensure events run smoothly.

We'll regularly share upcoming volunteering opportunities with you, and you can choose the events that match your interests, location, and availability.

Who We're Looking For

You don't need previous experience—just enthusiasm and a willingness to get involved.

This role is ideal for students and community-minded individuals who are:

• Friendly, approachable, and confident engaging with people from all backgrounds.
• Passionate about making a positive impact.
• Reliable and committed to events they sign up for.
• Comfortable working as part of a team.
• Flexible and happy to support with a variety of activities.

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

 What's In It For You?

As a Sense volunteer, you'll receive:

• Flexible volunteering that fits around your schedule
• Valuable experience for your CV and future career
• Opportunities to develop communication, teamwork, leadership, and event management skills
• Full training, briefings, and ongoing support
• Reimbursement of agreed volunteer expenses
• A volunteer reference for future employment or education applications
• The chance to meet new people and become part of a supportive community
• Access to support from our Mental Health First Aiders
• Most importantly, the opportunity to make a genuine difference to the lives of disabled people with complex needs and their families

Our Values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers:

• We’re creating change
• We’re always learning
• We’re better together

Are you passionate about wanting to help young people? 

Do you have 2 to 4 hours to spare, once a month? 

Are you ready to make a long-term, regular, commitment? 

If the answer is yes and you would like to support a child or young person currently in the care of their local authority, then we would love to hear from you. 

Our Independent Visitor Service is looking for volunteers in or near to Derby.

For many children and young people living in foster care can be unsettling. You can make a difference by volunteering as an Independent Visitor. 

We are looking for fun, reliable, and pro-active volunteers from all different cultures, backgrounds and experiences who have a genuine interest in making a difference to the lives of children and young people. 

You will decide with your young person what to do, but activities could include going to the cinema, bowling, playing football, going to a restaurant, riding a bike, or walking in a park. We will match you with a child you share common interests with. 

You do not need experience of working with children and young people, just an interest in their development and welfare. Full training and support are provided 

Here’s a few of the young people we have waiting for a volunteer: 

• Amy (12) lives with an older carer, she would like an active Independent Visitor who can do sports with her. 

• Brad (13) lives in residential care with other young people, he doesn’t have anyone in his family visit. He would like an Independent Visitor to take him out and have fun, like the other young people. 

• Cassie (16) lives with carers in a new town, she doesn’t have any friends in the area yet. She would like an Independent Visitor to help with her confidence and going out in the local area, she loves hot chocolate and cake. 

• Danny (11) lives with foster carers and attends a special school. He would like an Independent Visitor to help him be more independent, he likes parks, aeroplanes, and animals. 

• Emma (9) lives with her carer in a very busy household, she would like an Independent Visitor to spend some time with her on her own trying different activities together. 

*names have been changed 

The Application 

• Volunteering mainly happens at weekends and after school hours as the young people are usually in school during the daytime 

• The role requires commitment of at least 24 months with one visit per month; this ensures stability for the Child or Young Person 

• Complete the Personal Statement section on the application form as fully as possible; tell us all about you; it forms part of the shortlisting process 

Buttons & Bubbles C.I.C working to increase inclusion and representation to the disability community. We are hosting a Christmas extravaganza for disabled families in Windsor and Woking this November and December. We aim to bring the magic and sensory aspects of the festive period but in a relaxed environment, where everyone understands. If you have a creative act and enjoy working with communities, we’d love to hear from you!

We are looking for acts such as:

• Glow artists (LED, light-based acts)
• Circus performers (e.g. juggling, stilt walkers, entertainers)
• Face painters
• Sensory or interactive experiences (e.g. Bubble shows, arts and crafts stations)

⚠️ Important Information

• This is a volunteer opportunity
• Acts should have a sensory or interactive element
• All performers must be DBS checked
• Due to security restrictions, we cannot accommodate drone or firework acts
• Performers should be local or willing to travel
• Flexible attendance — you do not need to stay for the full even

Why Get Involved?

• Create precious magical memories for disabled families this Christmas. 
• Be part of exciting and meaningful community events
• Showcase your talent to new audiences
• Help create memorable, inclusive experiences

Inclusive Boards is delighted to be supporting Child Action Northwest in their search for new Trustees.

About Child Action Northwest (CANW)

CANW has been in existence for over 130 years since the founding of Blackburn Orphanage in 1886, we’ve been caring for children and young people from some of the most deprived areas of the region.

CANW exists as a modern charity providing quality services to children, young people and families across the Northwest.

The inequality that exists up and down the country means that many communities face complex challenges -simply getting by is tough. 

Our mission is to support children, adults and families across the country, ensuring that when life presents difficult circumstances, we’re there every step of the way to make sure they get the support they need.

About the Trustee roles

We are particularly interested in hearing from candidates with skills in one or more of the following areas:

Finance and Commercial: we welcome applications from candidates who are financially astute, can read a set of accounts, and bring business acumen and commercial exposure. You will bring senior strategic finance experience developed in the voluntary, public, or private sector to help ensure that CANW is financially sustainable over the long term so we can continue to deliver vital services to children, young people and families across the Northwest.

Fundraising: whilst the majority of CANW’s income comes from commissioned services, we are still working to make sure that our income streams are robust and well diversified. Part of this strategy involves building up our efforts with respect to trusts, foundations, and major donors. 

Children’s Services: from the criminal justice system and residential services to support for neurodivergent children and young people and residential services, CANW operates a broad portfolio of services designed to give families the best chance at success in life. It is important that our board has deep expertise in these and other services. 

If you feel that you have skills, experience and a background that may add value to CANW’s Board but are not listed above, this doesn’t mean that we wouldn’t be happy to hear from you. Please get in touch.

About the Trainee Trustee opportunity

Given our focus on children and young people, CANW is deeply committed to representing those who use our services at Board level. We recognise that there are many young people out there at the forefront of professional skills development and we give equal value to recent experience as much as seniority in a field. 

Anyone from the age of 16 can become the Trustee of a Charitable Company such as CANW and we welcome applications from young people with skills in the following area:

Digital Communications: in an increasingly digital world, it is vital that CANW is effectively reaching people who need our services with our communications. We would love to hear from people who understand search engine optimisation (SEO), AI search, and raising brand awareness through digital channels.

Volunteer Role: Event Volunteer

Location: Across Wales

Frequency: A few hours across the year

Reporting to: Adoption Community Manager

Safeguarding: Enhanced DBS 

Events organised by Adoption UK Cymru are facilitated face to face or virtual meetings/events run by community group coordinators (who are volunteers) or the Adoption Community Manager. The events are run to offer local networking, support, information, advice, guidance and a sense of community for adoption UK members.

Events are held at different points during the year, and the frequency is dependent on the availability of the Adoption Community Manager or our Community Group Volunteers.

What you will be doing 

There could be a range of tasks depending on the event and your preferences. You could be setting up equipment and displays or helping to check in families on arrival at an event or supporting activities with children or adults. You will be a welcoming face and point of contact for families during an event.   

The Skills and Experience you need 

·Enthusiasm 

·A friendly manner 

·Excellent communication and interpersonal skills 

·Ability to work as part of a team 

·Ability to respect and understand the need for confidentiality 

·Flexible and adaptable approach to work 

·Positive and motivated attitude to work 

·Professional approach 

·Ability to respect other people’s differences and choices 

·Confidence to work independently and the ability to recognise when to ask for support or raise concerns if required 

What’s in it for you

·Meet new people and be part of helping adopted young people to thrive  

·Access to the online family members area and the opportunity to attend relevant training and development opportunities  

·Use and develop your communication, organisational and people skills  

·Receive an induction, relevant training, the support you need to carry out the role and agreed out-of-pocket expenses  

Safeguarding role requirements: All applicants will be subject to an Enhanced DBS

Become the new friendly face in your local Tŷ Hafan charity shop!

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.

About our Carmarthen Shop:

Our Carmarthen shop is located in a busy walkthrough shopping mall on the edge of Carmarthen town. The shop is well supported with donations and is historically our top performing Lottery shop.

The shop team are always on the lookout for new ways to generate income, including taking part in shopping centre and community events.

Considerations:

Age requirement: 16+

Location: Merlin's Walk, Carmarthen, SA31 3BN 

Commitment:Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

Activities include:

• Providing a warm and friendly welcome to all customers entering the shop;
• Helping customers to locate items they are looking for;
• Serving customers at the till;
• Taking donations and promoting Gift Aid;
• Selling and processing our raffle/lottery tickets;
• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community..

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.