Management accounting manager volunteer roles

Overview of the role: Trustees are responsible for providing appropriate governance and leadership to the charity in the pursuit of its strategies, to fulfil its charitable purposes.

A trustee may also lead on a specific area of responsibility dependant on personal skills and experience.

Key tasks

Trustee Responsibilities:

• Attend and actively take part in each trustee meeting.
• Update the trustee board on the progress of any specific area of responsibility.

Other responsibilities, along with the board of trustees, include:

• Develop a long-term strategy for the foodbank with clear objectives which can be monitored and adapted.
• Ensure the organisation’s financial dealings are systematically accounted for and on time, independently examined and made publicly available when necessary.
• Ensure the charity is accountable, actively complying with statutory accounting and reporting requirements and the law. 
• Ensure appropriate financial plans are in place for future budget allocations as well as looking after contractual agreements with external partners that award money for core costs and additional projects.
• Help promote the organisation to a wider audience of potential funders and beneficiaries.
• Ensure the foodbank has appropriate procedures to: comply with current legislation and good practice; including employment, health and safety, equal opportunities, safeguarding and GDPR compliance/data protection etc.
• Act with reasonable care and skill, giving your time, thought and energy to your role.
• Serve as an additional promoter of the foodbank in the community.

About you

• Respectful of the Christian values the foodbank was founded on.
• A willingness to actively participate in discussions concerning the operation and future development of Clay Cross Foodbank.
• An abiliity to demonstrate sound, independent judgement and an ability to think creatively
• Enthusiastic to be involved in the development of Clay Cross Foodbank.
• Understand the role of a foodbank.

Benefits of volunteering

• Using your existing skills to make a difference.
• Gain new skills/experiences as you work with fellow trustees.
• Meet new people who share your passion to eradicate poverty in the local community.
• Make a real difference to the running of the foodbank.

Impact of your role

By supporting the foodbank operation, you are ensuring that Clay Cross Foodbank can provide vital holistic support in your local community, ensuring a dignified experience to anyone visiting or in contact with the foodbank.

CB Plus – Recruiting New Trustees

CB Plus is a leading community charity working across London. As we enter a new strategic phase, we are looking for new Trustees to join our Board.

We want to strengthen our skills, broaden our perspectives, and better reflect the communities we serve. We particularly welcome applications from individuals from minority and under-represented communities, and from people with strong community insight.

We are especially seeking experience in:

• Finance / accounting
• HR / people management
• Public sector commissioning / local government
• Business development / income generation

We also welcome skills in:
Health and care, youth services, safeguarding, community cohesion, EDI, digital, data, communications, legal and governance.

No previous Board experience is required — we value good judgement, commitment, and a passion for strengthening communities.

What the role involves:

• Quarterly Board and Committee Meetings + occasional strategy sessions
• Providing oversight, support and healthy challenge to the leadership team
• Helping shape CB Plus’s future direction and impact

This is a voluntary position; reasonable expenses are reimbursed.

Join us in shaping a stronger, more connected London.

As well as fulfilling the duties of a Trustee, the Treasurer maintains an overview of WAND UK’s financial affairs. The Treasurer ensures that effective and appropriate financial measures, controls and procedures are put in place and reports to the Board at regular intervals about the financial health of the organisation.

Treasurer role

· Overseeing the presentation of budgets, internal management accounts and annual financial statements to the Board of Trustees.

· Ensuring that proper accounting records are kept, and that appropriate accounting procedures and controls are in place.

· Ensuring that robust and comprehensive financial policies are in place and being implemented, and supporting the development of policies covering financial reserves, and cost management.

· Monitoring and advising on the financial viability of the charity.

· Overseeing financial controls and adherence to systems, regularly liaising with the Director

· Advising on the financial implications of the charity’s strategic plan, including overseeing the charity’s financial risk-management process

· Ensuring that the accounts are prepared and disclosed in the form required by relevant statutory bodies, for example, the Charity Commission and/or the Registrar of Companies.

· Keeping the board informed about its financial duties and responsibilities and liaising with the Director to develop the financial understanding of the Board of Trustees.

What we are looking for

· A finance professional. A knowledge of charity finance is an advantage.

· A strategic thinker with an ability to balance risk and opportunity.

· Clear communicator with the ability to bring the financial information alive to non-finance specialists.

· Willing to play an active role in areas such as forecasting, setting budgets, liaising with auditors

In addition to the above, the Treasurer will also have the responsibilities and qualities of all trustees:

Responsibilities of all trustees

● Support and provide advice on WAND UK’s purpose, vision, goals and activities.

● Approve operational strategies and policies, and monitor and evaluate their implementation.

● Oversee WAND UK’s financial plans and budgets and monitor and evaluate progress.

● Ensure the effective and efficient administration of the organisation.

● Ensure that key risks are being identified, monitored and controlled effectively.

● Review and approve WAND UK’s financial statements.

● Provide support and challenge to WAND UK’s Director in the exercise of their delegated authority and affairs.

● Keep abreast of changes in WAND UK’s operating environment.

●  Contribute to regular reviews of WAND UK’s own governance.

● Attend Board meetings, adequately prepared to contribute to discussions.

● Use independent judgment, acting legally and in good faith to promote and protect WAND UK’s interests, to the exclusion of their own personal and/or any third party interests.

● Contribute to the broader promotion of WAND UK’s objects, aims and reputation by applying your skills, expertise, knowledge and contacts.

As a small charity, there will be times when the trustees will need to be actively involved beyond Board meetings. This may involve scrutinising board papers, leading discussions, focusing on key issues, providing advice and guidance on new initiatives, presenting externally, or other issues in which the trustee has special expertise.

Attributes and qualities

We are looking for people willing to bring energy, enthusiasm and commitment to the role, and who will broaden the diversity of thinking on our board.

Personal skills and qualities

● Willingness and ability to understand and accept their responsibilities and liabilities as trustees and to act in the best interests of the organisation.

● Ability to think creatively and strategically, exercise good, independent judgement and work effectively as a board member.

● Effective communication skills and willingness to participate actively in discussion.

● A strong personal commitment to equity, diversity and inclusion.

● Enthusiasm for our vision and mission.

● Willingness to lead according to our values [charity values]

Terms of appointment

Terms of office

· Trustees are appointed for a 3 year term of office.

· After the 3 years of service a trustee needs to stand down and be re-elected by the Board if they would like to continue.

● This is a voluntary position, but reasonable expenses will be reimbursed.

Time Commitment (Estimated at 1-2 hours maximum per month)

● Attending four Board meetings annually. Currently meetings are held remotely and in person at WAND UK’s office located at St Charles centre for health and wellbeing, Exmoor street W10 6DZ. 

● Monthly scheduled meeting with the Director with flexibility to respond swiftly to the occasional ad hoc issue.

● Attending half day of the annual strategy and planned training sessions.

Are you passionate about Jesus and gospel outreach into London?

Are you looking for a rewarding opportunity to serve as a Trustee or as an Independent Sub-Committee Member?

Then London City Mission would like to hear from you!

London City Mission serves the church of London in sharing the love of God and the good news of Jesus Christ with the communities least likely to hear the Gospel.

One in three people don’t have a Christian friend to invite them to church, open a Bible with them, or tell them the good news of Jesus. We want to see that change. The poor areas of London are incredibly diverse, in fact London is the most ethnically diverse in the world, growing at over 100,000 people a year. The world has come to London – we long to see the Gospel taken to the world by working alongside churches to visit homes and go out into the streets of London with the good news of the Gospel.

Our monthly team gatherings are full of testimonies of how God is working amongst the communities least likely to hear the Gospel, and our deep conviction is that much more needs to be done – and can be done – at this urgent hour for London.

We are seeking to make up to five appointments; a mixture of Trustees (likely time commitment: 10-12 days a year) and Independent Sub-Committee Members (likely time commitment: 4 days a year). Individuals who bring expertise in one or more of the following areas:

Safeguarding – someone with safeguarding expertise who can provide strategic oversight, ensure robust policies and reporting procedures, and champion a culture of safety across the organisation.

HR - someone with HR expertise who can support organisational people practices, strengthen workforce policies, and provide strategic insight on recruitment, performance, and staff wellbeing.

Fundraising – someone with fundraising expertise who can guide income-generation strategy, strengthen donor relationships, and support LCM to diversify and grow its funding base.

Property – someone with professional property expertise who can advise on asset optimisation, and support strategic decisions regarding sales, leases, and maintenance.

Finance – most likely a qualified Accountant with strategic financial leadership skills and a passion to see resources deployed for Kingdom-purpose.

Through these roles the successful candidate will be able to make a difference in London for the salvation of souls and to the glory of God.

We appreciate the rich diversity of our Trustees, Sub-Committee Members and Staff and seek to create a culture where everyone develops and fulfils their potential. We recognise the immense value of different perspectives brought by those with varied backgrounds, characteristics and experiences. We particularly welcome applications from under-represented sections of the community (specifically in our context, individuals of Global Majority Heritage and those at an earlier stage of career).

In order to support greater diversity of experience and career stages, we encourage those earlier in their career to consider an Independent Sub-Committee Member role as a pathway to Trusteeship.

These posts are subject to an occupational requirement that the postholders are practising Christians under Part 1 of Schedule 9 to the Equality Act 2010.

GFS is a charity dedicated to enabling girls and young women to become unstoppable. We are seeking people who are committed to gender equality, passionate about youth development, and who value safe, inclusive spaces for girls and young women. 

Roles: Various Trustee positions, including Safeguarding, HR and Treasurer

As a Trustee you will provide leadership and contribute to the Board of Trustees enabling the fulfilment of responsibilities for the overall governance and strategic direction of GFS.

We are looking for Trustees who care deeply about our mission and who bring experience, skills and enthusiasm to help steer the charity into its next chapter.

• The Treasurer is a member of the GFS Board of Trustees and is responsible for leading the Board’s oversight of the organisation’s financial strategy, governance, and sustainability.
• The Safeguarding Trustee provides strategic leadership and assurance on all aspects of safeguarding across GFS. They ensure that the Board of Trustees fulfils its collective duty to protect all children, young people, and adults at risk who come into contact with GFS’s activities.
• We are also looking for Trustees with experience in Human Resources and being part of People teams.
• See Safeguarding and HR Trustee roles for more details.

The Treasurer is a member of the GFS Board of Trustees and is responsible for leading the Board’s oversight of the organisation’s financial strategy, governance, and sustainability. Working closely with the Chair, fellow Trustees, and GFS staff, the Treasurer ensures that GFS manages its resources responsibly and in line with its charitable aims to support girls and young women.

Key Responsibilities

Financial Governance & Oversight

• Ensure that GFS operates within its financial policies, charitable objects, and legal and regulatory requirements (e.g., Charity Commission guidance).
• Oversee the financial strategy of GFS and provide leadership to the Board on financial planning, sustainability, reserves, and investment decisions.
• Review and monitor financial reports, management accounts, and forecasts, ensuring the Board receives clear and accurate information to support decision-making.

Budgeting & Reporting

• Work with the CEO and finance staff to review the annual budget and recommend it for Board approval.
• Oversee the preparation of annual statutory accounts and ensure timely submission of all regulatory filings.
• Present the annual accounts at the AGM in a clear and accessible way for members.
• Ensure that financial information is understood by all Trustees, supporting good collective financial stewardship.

Risk & Control

• Oversee financial risk management processes, including internal controls, cashflow, reserves, and investment management.
• Ensure GFS maintains appropriate financial procedures, controls, and delegations.
• Provide scrutiny and challenge where needed to support robust governance.
• Committee Leadership, Co-Chair the Finance and Fundraising Committee

Collaboration & Support

• Act as a key support to the Chair on matters requiring financial insight.
• Work in partnership with the CEO and finance staff, acting as a sounding board while respecting the boundary between governance (trustees) and operations (staff).
• Provide financial guidance to Trustees, helping to build confidence and capability across the Board.

Time Commitment

• Board Members serve an initial three-year term and are eligible for reappointment for an additional term.
• Three Virtual Board meetings and an in person in either in Central London or a central city (meetings are currently held on Saturdays).
• Occasional strategy days, workshops or working groups.
• Quarterly Sub - Committee membership depending on skills and capacity.
• Additional time for reviewing reports, advising staff, and supporting financial planning cycles.
• Attendance at the Annual General Meeting

Closing date: Monday 16 th February, 9am 

Optional Q&A Session: To be booked individually by contacting our recruitment team. 

Interviews: Thursday 26th and Friday 27th February 

Are you a finance professional looking to make a tangible difference in the lives of young Londoners? By joining our Board, you will help shape financial strategy, strengthen organisational resilience, and ensure that CYP can continue to provide a safe, nurturing, and empowering environment for all its members.

KEY RESPONSIBILITIES:

• Strategic Oversight: Monitor the financial health of the project and report to the Board.
• Budgeting: Oversea annual budgets and ensure we stay on track.
• Compliance: Oversee annual accounts and ensure we meet Charity Commission/Companies House requirements.
• Mentorship: (Optional but great) Occasionally advise our young leaders on basic financial literacy or project budgeting. 

WHO WE’RE LOOKING FOR:

We need someone who is organised, communicative, and shares our values.

• Financial Expertise: A background in accounting, bookkeeping, or financial management (qualified or part-qualified is a plus).
• London Local: Someone who understands the unique challenges and opportunities facing young people in London today.
• Clarity: The ability to explain financial matters to non-finance trustees in plain English.
• Commitment: A desire to help a small, high-impact organisation scale sustainably.

WHY JOIN US?

• Make an Impact: Directly influence the success of a project that changes lives in your community.
• Governance Experience: Build your CV with high-level Board experience.
• Networking: Connect with a diverse group of passionate professionals and community leaders.

Domestic abuse is always unacceptable. We support everyone affected by it and we act to prevent it. As Treasurer at Behind Closed Doors, you will work alongside our Trustee Board, CEO and Admin & Finance Manager to oversee the financial strategy of our organisation, ensuring sound financial governance and legal compliance. This is a pivotal role for our charity, helping to shape our future and support our vision: to build lives free from domestic abuse.

We’re looking for an experienced finance professional keen to undertake this rewarding voluntary role that ensures the financial health and accountability of Behind Closed Doors. You will be joining an established trustee board made up of dedicated, knowledgeable and supportive individuals. Please note that we are also currently recruiting to general trustee roles, find out more on our website.

Taking on a Trustee role is an excellent way to broaden your leadership experience and strengthen skills that you can then put to use in your core role, to the benefit of your career progression opportunities and the organisation that you work for.

As a Trustee, you will develop skills in:

• Strategic planning
• Governance
• Budgeting and financial analysis
• Risk management
• Chairing meetings

As you learn about a new organisation and potentially a new sector, you will also gain confidence in:

• Acting as a 'Critical Friend'; asking questions and providing support
• Experiencing the difference between a strategic role, and a hands-on operational role
• Absorbing and processing new information, and learning where you contribute value
• Finding your feet with a brand new team of people

Please download the recruitment pack for full details, including how to apply and who to contact for an informal discussion about the role and organisation.

As a board, we strive to be as diverse and representative as the communities we serve and would welcome those from underrepresented or marginalised groups. We also recognise hugely the value that lived experience brings to our board, so would welcome further representation in this area, but only when it is safe for you to engage with us in this way.

Behind Closed Doors is committed to improving inclusive recruitment practices. If you would prefer to apply for this position or express your interest in an alternative format (such as audio or video upload) or require any adaptions at this initial stage, please get in touch.

Behind Closed Doors is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. A standard DBS disclosure will be required before taking up this position

We’re looking for a Treasurer who wants to join our friendly and committed Board of Trustees to support and develop the work of Maa Shanti.

About Maa Shanti

We offer practical support, advocacy, emotional support, and activities tailored to the needs of South Asian mothers. Services are available in person, online, or in a blended format, and the team speaks Bengali, Urdu, Hindi and Punjabi to ensure culturally sensitive engagement.

What will you be doing?

Key Responsibilities: 

• To oversee, approve and present all yearly budgets, quarterly and annual accounts and other relevant financial statements.
• Review budgets, accounts, and financial statements in advance of Board meetings.
• Present regular reports on the organisation's financial position.
• Advise fellow Trustees on a regular basis of the financial status of the charity, and where necessary, recommend action.
• Ensure the charity complies with legislative and regulatory requirements with regards to financial matters.
• Maintain sound financial management of the charity’s resources, ensuring expenditure is in line with the agreed budget and investment activities meet accepted standards and policies.

Time Commitment

• Quarterly Board meetings (which are currently held online).
• 2 away days a year. In addition to Board meetings, there will be some ad hoc work support required in between meetings.
• Overall estimated time commitment is 1 day a month.
• Remote/hybrid working offered if needed.

What are we looking for?

You do not need previous governance experience to join the board. We will provide an induction an ongoing support. 

Skills and experience: 

• Practicing finance professional (i.e. Accountant, Finance Manager, Finance Director).
• Ideally you will have charity finance experience.
• Ability to communicate and explain financial information to members of the Board.
• Willingness and ability to understand and accept their responsibilities and liabilities as trustees and to act in the best interests of the organisation.
• Ability to think creatively and strategically, exercise good, independent judgement and work effectively as a board member.
• Effective communication skills and willingness to participate actively in discussion.
• Enthusiasm for the work of Maa Shanti. 

We warmly welcome applications from individuals who bring a wide range of experiences and perspectives to our Board. As a woman only and led-by-and-for organisation, all board members must be women, and at least 90% of the board must come from South Asian backgrounds.

What difference will you make?

Joining Maa Shanti’s Board is an opportunity to be part of a values-led, survivor-centred organisation making a real difference in the lives of women and children affected by domestic abuse. As Treasurer, you will help shape the future of a trusted, community-rooted charity at a time of growth and increasing need. You’ll work alongside a thoughtful, supportive Board and leadership team, contributing your perspective, skills and lived experience to ensure survivors’ voices remain at the heart of everything we do.

Memory Lane is here for anyone living with dementia (whether they have a diagnosis, are an unpaid carer or friend or family member). Our social support cafes enable people to meet friends, get support, access information and simply have fun.

The impact of what we do can be best summed up by some quotes from our members:-

“has been of tremendous help to me personally with all the advice and encouragement they have given me”

“my husband comes alive at the cafe”

“improves the way I feel – my mental health”

We are now looking for an enthusiastic and committed volunteer to join our Trustee team as Treasurer to help us continue to grow and develop what we do. You'll need to attend meetings (quarterly plus other meetings from time to time) and also be able to work at home on managing the finances and providing reports etc to the Trustees.

This job is for you if you have:-

• good communication skills

• ability to use spreadsheets

• awareness of accounting practices

• willingness to learn - we'll provide training as necessary and there will be other opportunities for learning and personal development as part of our team.

Our accounts are currently well-managed by our present Treasurer who will be leaving us after completing the 25/26 financial year (31-3-26). She will be available to familiarise and induct the new Treasurer into the role for a seamless transfer.

We are seeking one or two new members to join the Committee. Members bring expertise, objectivity, and strategic insight to ensure TASO’s financial and risk frameworks remain strong, proportionate, and future-focused.

You will:

• review and comment on TASO’s financial plans, forecasts, and management accounts
• advise on financial and risk implications of strategic developments
• provide independent scrutiny and challenge to ensure effective governance
• contribute to periodic reviews of policies such as reserves and risk management
• support the Senior Leadership Team as a source of advice and critical friendship.

This is a voluntary position. We expect the time commitment to be approximately half a day per month. The Committee meets quarterly, typically online, with papers circulated in advance. Additional engagement between meetings may be required from time to time.

About TASO 

TASO (Transforming Access and Student Outcomes in Higher Education) is an independent charity working to eliminate equality gaps in higher education. As an affiliate What Works Centre, and part of the UK Government’s What Works Movement, we generate evidence, share insight, and support universities and colleges to make meaningful, data-informed change so that every student – regardless of their background – can succeed.

We are looking for new members to join our Finance and Risk Committee to help ensure TASO’s financial sustainability, compliance, and effective risk management as we continue to grow and evolve.

Who we’re looking for

We are interested in hearing from individuals who can bring experience, insight, and constructive challenge to our financial and risk oversight.

You do not necessarily need to have any experience of being a trustee; TASO will give you a full induction and support to help you develop into this role.

Knowledge or experience in one or more of the following:

• Accounting or financial management
• Risk management or audit
• Financial governance in a charity or similar organisation
• The ability to analyse complex information and provide clear, strategic advice
• Commitment to TASO’s mission and values

Desirable criteria:

• A recognised financial qualification (e.g. ACA, ACCA, CIMA)
• Experience in the charity, education, or research and evaluation sectors
• Understanding of the regulatory context for UK charities

We are committed to equity, diversity, and inclusion, and we welcome applications from people of all backgrounds – particularly LGBTQ+ people, disabled people and Black, Asian and minority ethnic people who are currently underrepresented on our boards and committees.

Are you passionate about building a more inclusive, sustainable and resilient economy? Are you looking for a meaningful way to use your finance expertise?

ECU is a small, dynamic non-profit working to transform the economy so that everyone has the freedom and security to live a good life. 

We are now recruiting for ECU’s first Treasurer, who will lead at board level on monitoring ECU’s financial performance and sustainability, ensuring that we have robust financial policies and processes in place, and supporting other board members to fulfil their collective responsibilities around finance. 

This is an exciting time to join ECU. We have an ambitious vision for change, a strong analysis of the opportunities and barriers to progress, and a clear view of our role in building a better economy. Our board is committed, collaborative and inclusive, with a strong understanding of its role and remit, and a culture of open dialogue. Our work is challenging, fascinating, and fulfilling – and, with rising levels of inequality, an unfolding climate emergency, overstretched public services and a growing concentration of corporate power, it couldn’t be more important.

Location: Remote (with occasional in-person meetings)
Time commitment: Approx. 6–10 hours per month
Term: 2 years (renewable)
Deadline to apply: Friday 6 February 2026

About MS Together

MS Together is a charity focused on supporting young adults (18–35) living with multiple sclerosis. We provide peer support, accessible information, and inclusive events to help young people feel less alone and more empowered to live well with MS. We're a small, dynamic charity rooted in lived experience. Our work is shaped by the voices of our community, and we’re passionate about creating spaces that are welcoming, empowering, and genuinely life-enhancing.

Why join us as a Trustee?

As a trustee, you’ll play a key role in helping shape our strategy, support our growth, and ensure we’re delivering our mission effectively and sustainably. You’ll bring your experience, insights, and passion to a supportive board and have a real impact on the lives of young people with MS.

We’re particularly keen to hear from people who have experience in one or more of the following areas:

• Fundraising or income generation
• Marketing, communications and digital engagement
• Finance and accounting
• Legal and governance
• Data protection and data management
• EDI in service design / delivery
• Lived experience of MS or a strong understanding of long-term health conditions and the challenges faced by young people

However, you don’t need to have previous board experience – we welcome first-time trustees and offer support and training to help you thrive in the role

Your key responsibilities as a trustee:

• Attend and contribute to quarterly board meetings (held remotely)
• Provide strategic guidance and oversight of our activities and finances
• Support the CEO and staff team where relevant, using your skills and experience
• Act as an ambassador for MS Together and promote our work
• Ensure the charity complies with its governing document, charity law, and best practice
• Help safeguard the long-term sustainability and integrity of the charity

We are committed to building an inclusive board and welcome applications from people of all backgrounds, with a particular interest in hearing from underrepresented voices.

How to apply

Please complete our expression of interest form.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Are you interested in becoming the next Treasurer for CARAS? 

We are looking for a treasurer to oversee the financial management of the charity and report to the trustees at quarterly meetings about its financial health.
 

About CARAS

Community Action for Refugees and Asylum Seekers (CARAS) works with people of refugee backgrounds to provide practical, educational, and social help. We create supportive relationships, networks, and spaces that enable people to access what they need in order to improve their wellbeing and safety. Our team of staff and volunteers run a large range of activities and services which offer a place of welcome to refugees and asylum seekers, working with them to recognise skills and develop potential. 

CARAS has become one of the largest providers of refugee support in south London, including working with large numbers of unaccompanied and separated children. We have responded to changes in demographics and are proud of our ability to remain agile. 

Role 

• Oversee and present budgets, management accounts and annual financial statements to the board 
• Ensure that proper accounting records are kept and financial resources are properly controlled, invested in line with good governance, legal and regulatory
• requirements;
• Oversee the charity’s financial reserves,
• Liaise with the finance manager, CEO and any other relevant members of staff 
• responsible for the financial activities of the organisation
• Chair the finance working group and manage the agenda 
• Monitor and advise on the financial viability of the charity
• Oversee the implementation of and monitor financial controls and adherence to systems
• Advise on the financial implications of the charity’s strategy
• Liaise with the risk lead regarding financial risk management 
• Act as a counter-signatory on charity cheques and important applications to funders
• Liaise with the independent examiner/ auditors 
   

What We Are Looking For

• Professional experience in a finance role (charity finance would be a bonus)
• A keen sense of strategic purpose. 
• An inclusive leadership style
• The ability to listen and engage effectively. 
• An advocate to champion CARAS’s work through personal networks and other channels.
• A strong commitment to equity, diversity and inclusion. 
• Flexibility (as a growing charity, it helps to have co-chairs who are available and responsive) 

We encourage applications from people who have been through the UK asylum or immigration system, people of colour, disabled people, and LGBTQI+ people.

Time Commitment

Four meetings per year (in the evenings, alternating between online and at CARAS’s office in Tooting), one away day per year (usually at the weekend), leadership of the finance working group, regular meetings with the finance manager, and occasional attendance at activities (this can be arranged either during the day, in the evenings, or weekends).

Closing Date
We will assess and respond to applications as they are received.