125 Office support volunteer roles in Westminster, Greater London

Help us to shape the future of a specialist organisation advocating for rights, justice and action for Black and minoritised migrant women. 

About Hibiscus 

The women supported by Hibiscus have been subjected to violence against women and girls (VAWG) including trafficking, modern slavery, sexual violence, rape, violence against women in war, conflict and post-conflict and institutional violence among other forms of violence. Hibiscus continues to develop specialist services from an intersectional feminist and trauma-informed perspective addressing everyday experiences of violence to which women are subjected and institutional harms.

Hibiscus is seeking new Trustees to join our Board and support the next stage of our work. This is an opportunity to contribute to the governance of an intersectional feminist, anti racist organisation and support women navigating complex immigration and criminal justice systems to drive lasting change for the women we serve.

As a Trustee, you will work collectively with the Board to provide strategic direction, uphold Hibiscus’ values, ensure sound governance and compliance, oversee financial sustainability, and support effective organisational decision-making.

About You

We are looking for Women who can bring:

• A commitment to Hibiscus' mission, values and objectives
• Strategic thinking and sound judgement
• The ability to contribute effectively to Board discussions and decision-making
• A willingness to provide constructive challenge and support
• An understanding of good governance and accountability
• A commitment to equality, diversity and inclusion

What will your gain 

By becoming a Trustee, you will have the opportunity to use your skills and experience to influence meaningful change, support a vital organisation, and help improve the lives of women facing multiple and intersecting disadvantages.

Join us in creating a fairer and more equitable future for the women we serve!

Please note: This post is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1, Equality Act 2010.

Please read our Application Pack Provided with instrutions on how to Apply.

Closing date: Wednesday 30th September 5pm.

Join us in shaping the next chapter at Harrison Housing

We have a proud history, a clear purpose and an ambitious future.

We are looking to recruit a Chair of Trustees 

Founded in 1869, Harrison Housing supports older people through almshouse and social housing. Today, we provide 75 sheltered homes and 19 general-needs homes, and manage a further 139 properties across London for other almshouse providers. Our purpose is safe, well-maintained homes for older people in housing and financial need and our vision is supporting residents to live independently. We are building on our strong foundations to support more people, strengthen almshouse partnerships and improve our homes and services.

Chair of Trustees

We are seeking an inspiring, collaborative and strategic leader to chair our Board and help shape Harrison Housing's next chapter. You will lead an effective Board, provide strategic direction and constructive challenge, work closely with the Chief Executive, and ensure strong governance, financial oversight and risk management. You will keep residents and our charitable purpose at the heart of decision-making, lead Board development and succession planning, and represent Harrison Housing with key stakeholders. Previous Chair experience is desirable but not essential. You will have senior leadership, governance, committee or Board experience, sound judgement and an understanding of the challenges facing people in social housing.

Commitment: On average 4–6 hours per month, including quarterly Board meetings and an annual Strategy Away Day.

The current Chair's term ends in February 2027. The successful candidate will join ahead of this, including the December 2026 Board meeting as part of the handover.

You will bring:

• Commitment to Harrison Housing's purpose and values
• Strategic thinking and sound judgement
• Strong communication and relationship-building skills
• Collaborative working and constructive challenge
• Integrity, openness and accountability
• Commitment to good governance and equality, diversity and inclusion

Knowledge of social housing, almshouses, charity governance or regulation is an advantage. We particularly welcome people who can bring new perspectives, professional expertise or lived experience to our Board.

Why Harrison Housing?

This voluntary role offers the opportunity to make a meaningful difference to older people's lives and help shape the future of an organisation with a long and proud history.

You will help us provide safe, good-quality homes, support independent living, reach more people, strengthen almshouse partnerships across London and build a strong, sustainable and well-governed organisation.

For more information on the position please download the attached recruitment pack.

Key dates

Chair Closing date: 9am, Monday 5th October 2026 Interview: week commencing 19 October 2026

How to apply Please submit:

• CV: Maximum 3 pages, covering your current/most recent roles and relevant experience from the last 10 years.
• Personal statement: Maximum 3 pages, explaining your motivation, why Harrison Housing interests you, and the experience, skills and perspective you would bring.

All Trustees are subject to a DBS check, paid for by Harrison Housing. Reasonable expenses will be reimbursed in line with our policies.

Harrison Housing is committed to equality, diversity and inclusion and welcomes applications from people from all backgrounds, including lived experience.

Join our Board of Trustees to advocate for the rights of Black and minoritised migrant women interacting with the immigration and criminal justice systems.

 Who we are

The women supported by Hibiscus have been subjected to violence against women and girls (VAWG) including trafficking, modern slavery, sexual violence, rape, violence against women in war, conflict and post-conflict and institutional violence among other forms of violence. Hibiscus continues to develop specialist services from an intersectional feminist and trauma-informed perspective addressing everyday experiences of violence to which women are subjected and institutional harms.

Why join our Board

This is an important opportunity to contribute financial expertise, governance insight and commitment to an intersectional feminist organisation working for rights, justice and safety for women and girls. As a treasurer your financial expertise will help us create lasting impact for women facing some of the most complex barriers in society.

You will work closely with the Chair, CEO, the Operations and Services Director, fellow trustees to monitor the charity’s financial standing, oversee budgeting and strategic financial planning. You will support strong reporting and audit processes and chair the Finance Sub-Committee. You will help ensure that Hibiscus’ financial resources are well managed, transparent and aligned with our mission, values and long-term sustainability.

What we are looking for:

We are looking for a Treasurer who can bring both technical financial expertise and a thoughtful, values-led approach to governance. You will be a qualified accountant with a strong understanding of charity finance, financial controls, budgeting, reserves, audit processes and the regulatory environment in which charities operate, including Charity Commission requirements and Charity SORP.

What you will bring to the role:

You will be confident interpreting financial information, asking constructive questions and helping fellow trustees understand the financial implications of strategic decisions. The successful candidate will be able to translate complex financial information into clear, accessible advice that supports strong collective decision-making by the Board.

• A clear understanding of the legal duties, responsibilities and liabilities of charity trusteeship.
• Experience of financial planning, management accounts, cash-flow forecasting, risk management and annual audit processes.
• The ability to work collaboratively with the Chair, CEO, Director of Operations and other trustees while maintaining appropriate independence and oversight.
•  Strong analytical judgement and the confidence to advise the Board on financial sustainability, reserves, income, expenditure and strategic risk.
• A commitment to Hibiscus’ intersectional feminist, anti-racist and social justice values, and to centring the rights and experiences of Black and minoritised migrant women.
•  A team-oriented approach, with the capacity to support good governance, constructive challenge and long-term organisational sustainability.

Key details about the role

The Role: Previous experience as a charity treasurer, or wider experience in the voluntary sector, charity fundraising or strategic funder engagement would be an advantage. Most importantly, you will share Hibiscus’ commitment to good governance, accountability and financial stewardship in support of our mission.

   Term: The initial term is three years, renewable for up to a maximum of nine years. This role is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1 of the Equality Act 2010.

How to apply

To apply, please send your completed application form and CV to clearly stating “Application for Treasurer” in the subject heading of your email. In your application, please highlight your experience of financial management, particularly within the charity or voluntary sector, and explain how your skills and values align with Hibiscus’ mission and ethos. Please review the skills criteria within the personal specification of the application pack.

The deadline for applications is Wednesday 30 September 2026.

Become a Community Discharge Support Service Volunteer and help someone get back on their feet when they come home from hospital.

What do Community Support Volunteers do?

Our friendly Community Support Volunteers visit people when they have come home from hospital, typically once a week for 4 – 6 weeks.

At a time when people are recovering and really appreciate a bit of extra help you could be supporting with shopping and light housework. But it’s often the company and encouragement of our volunteers that is appreciated the most as we check in and chat!

By doing this we help with recovery and reduce the chance of readmission to hospital.

You can also help from our office in Aylesbury  by making welfare and check in calls with our clients and helping to arrange these visits.

What you will get out of it

It's a great way to make a real difference to someone's life at a time they especially need it.

You'll be giving something back to your community

You get to be part of Age UK Buckinghamshire's volunteer team

Volunteers tell us they find this really rewarding and get lots out of it themselves.

What is expected of me?

Community Support Volunteers are expected to visit each client once a week for up to 6 weeks.

These visits are flexible, based on your availability.

Our office support volunteers are asked to help for 1 – 2 hours a week.

Volunteers complete a short relevant training session and provide references.

Placement Volunteers at the British Red Cross are highly valued for the skills and energy they bring. We aim to provide our placement volunteers with an insight into the daily workings of the world’s largest humanitarian organisation. They will have access to relevant in-house training and development opportunities during their placement with possible ad hoc opportunities to get involved in other areas of activity.

Our placement volunteers will help make a great contribution to the work of the British Red Cross and will be responsible for achieving specific agreed objectives within one of our various departments.

About the role:

The Executive Director’s Office is seeking a volunteer to provide short-term administrative and coordination support to the team during a particularly busy period.

Working closely with the Executive Support Officer and other colleagues, the volunteer will help with a range of administrative, coordination and practical tasks to support the smooth running of the Executive Director’s Office and delivery of its priorities.

The expected start date for the placement is September 2026 and the placement will run for a period of 3 months (flexible weekdays).

This would suit someone who is highly organised, reliable, comfortable working with a range of colleagues and stakeholders, and able to handle information and requests with appropriate discretion and sensitivity.

Typical tasks may include:

• Provide day-to-day administrative support to the Executive Director’s Office.
• Help coordinate and track actions, deadlines and follow-up activities.
• Support the organisation of information, documents and relevant materials.
• Assist with scheduling meetings, preparing meeting materials and capturing actions where required.
• Support correspondence and communications with internal and external stakeholders.
• Maintain accurate records, contact lists and other relevant information.
• Help coordinate practical arrangements for meetings, visits and other activities involving the Executive Director’s Office.
• Help coordinate and support events/meetings hosted by the ED’s office
• Liaise with colleagues across the organisation to gather information and follow up on agreed actions.
• Provide additional practical and administrative support to the Executive Support Officer as priorities arise.

Stakeholder Support

• Support engagement and correspondence with colleagues and external contacts.
• Help maintain stakeholder and contact information.
• Assist with coordinating responses and ensuring queries are directed to the appropriate colleagues.
• Handle sensitive information appropriately and maintain confidentiality at all times.

We would like you to have or be:

• Has strong organisational and administrative skills.
• Has excellent attention to detail.
• Is able to prioritise tasks and work across several activities simultaneously.
• Communicates clearly and professionally, both verbally and in writing.
• Is confident using Microsoft Outlook, Word, Excel and Teams.
• Is comfortable engaging with colleagues and stakeholders at different levels.
• Is proactive, reliable and able to work independently while knowing when to seek guidance.
• Demonstrates discretion, good judgement and sensitivity when handling confidential or personal information.
• Has a flexible approach and is willing to support different priorities as they arise.

Bursary Scheme:

The British Red Cross offers a bursary scheme to those placement volunteers from low-income households. Eligibility will be determined through a separate application process open to all short-listed candidates. All British Red Cross volunteers are entitled to out-of-pocket reasonable expenses. For this scheme we are defining low-income households as: Inside London: Living with family or partner £25,000 or under. Living independently £22.500 or under Outside London: Living with family or partner £18,500 or under. Living independently £16,500 or under

Diversity:

Diversity is something we celebrate. We want you to be able to bring yourauthentic selfto the Red Cross and feel that you belong.

We want to create an inclusive environment, and promote and spread the power of kindness. As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If up front costs are difficult, you can speak to your volunteering manager about this to find alternatives.

We welcome refugees, asylum seekers and others currently in the UK to volunteer with us.

We want volunteering to be accessible to everyone.

Health and Safety Statement

We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment and will also have a conversation with you to discuss and identify any adjustments you may need.

SEL Mind’s Benefits Support Service is making a meaningful difference in the lives of individuals facing mental health challenges in the boroughs of Bromley, Lewisham, Greenwich, Lambeth and Southwark. We empower people by providing compassionate guidance and practical assistance as they navigate the often-complex process of applying for disability benefits.

We are looking for a thoughtful, motivated and committed volunteer with good listening and communication skills to join our Benefits Support Service. You will have experience of working with people with mental health issues, either through work, volunteering or lived experience, and some knowledge of welfare benefits gained through work, volunteering or personal experience. Comprehensive training will also be provided.

The role will involve:

• Supporting clients on a one-to-one basis, either in person or over the phone, to complete Personal Independence Payment (PIP) and Work Capability Assessment (WCA) forms
• Helping clients to articulate how their mental health and any related conditions impact their daily lives
• Helping clients prepare for health assessments and, where required, attending assessments with them to provide emotional support and help ensure their needs and challenges are fully heard
• Maintaining organised and up-to-date casework records and documentation
• Maintaining confidentiality and appropriate boundaries
• Keeping the Benefits Support Volunteer Manager and/or Advice Project Coordinator updated about client interactions and your location, in line with safeguarding and health and safety best practices
• Participating in regular support sessions and meetings as part of a collaborative and supportive volunteer team

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

How to apply:

Please visit our website for instructions on how to apply for this role.

Prison-based volunteers are the backbone of Fine Cell Work (FCW). Supported by the Fine Cell Work programmes team and by other staff at the FCW office, they teach and administer FCW stitching groups in prisons.

Prison volunteers work in teams to organise classes and teach our stitchers, as well as providing groups information to the prison and to the FCW office. The precise mix of skills will vary from prison to prison.

Volunteering in prison for Fine Cell Work requires ideally a good level of needlework skill (or a willingness to learn), some teaching experience and/or experience of working with socially-excluded groups. Volunteers must be patient and non-judgemental in order to work effectively. As a prison volunteer you will:

• Developing skills and confidence
• Teach prisoners to stitch FCW products within the framework of our training programme
• Encouraging and supporting prisoners to volunteer as class coordinators and peer mentors
• Encouraging and helping prisoners who wish to undertake their own creative projects
• Teaching prisoners to stitch FCW products within the framework of our training programme
• Encouraging and supporting prisoners to volunteer as class coordinators and peer mentors
• Encouraging and helping prisoners who wish to undertake their own creative projects

It is essential for volunteers to support FCW ethos, believe in rehabilitation, be an excellent teamworker, observe personal boundaries, be reliable and patient to ensure cell groups run smoothly, and have record-keeping skills and have at knowledge of tapestry/needlework. . 

Volunteers work in prisons around the UK dependant on where groups are based, therefore it is requred that volunteers will be able to travel to the relevant prisons. Travel expenses will be reimbursed by the charity. 

Please take some time to read the role description to find put more details about the role and what we offer to our volunteers. 

At Fine Cell Work, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in FCW’s workforce.

These include applicants from Black, Asian and minority ethnic backgrounds, people with disabilities, LGBTQI+, and male identifying applicants as these are currently under-represented in our volunteers groups.

Help us improve the quality of the information that supports young people, businesses and our wider community.

Position title: CRM & Data Support Volunteer
Reporting to: Quality Assurance & Impact Lead
Status: Voluntary and unpaid
Suggested commitment: Three days per week for approximately three months
Location: Tooting Works, London, with one agreed volunteering day from home

Expenses: Reasonable agreed out of pocket expenses reimbursed in line with the organisation's volunteer expenses arrangements

About Us:

Business Launchpad supports young adult aged 18 to 30 from low-income backgrounds across London to pursue enterprising careers and achieve financial progress. We provide tailored enterprise programmes, one-to-one coaching and practical employability experiences designed to develop business and life skills.

Tooting Works is Business Launchpad's social enterprise and provides affordable offices, co-working spaces and supporting infrastructure for businesses and entrepreneurs. Profits generated through Tooting Works are reinvested into Business Launchpad's charitable activities.

Job Summary:

The CRM and Data Support Volunteer will provide practical, supervised support with agreed data entry, cleansing, checking and record management activities. The volunteer will help us reduce identified backlogs, improve the reliability of organisational information and prepare agreed datasets for reporting or migration.

This is a time limited volunteering opportunity suited to someone who wants to develop practical experience of Salesforce, data quality and information management within a charity and social enterprise environment.

The Quality Assurance and Impact Lead will set priorities, provide instructions, review progress and approve any activity involving record merging, anonymisation, retention or deletion. Department Leads and designated data owners remain responsible for the accuracy and maintenance of information generated within their areas.

What you will support us with

CRM data cleansing and maintenance

·  Review Salesforce records against agreed data quality standards and instructions.

·  Correct incomplete, inconsistent or inaccurate records where the source information is clear and the correction has been authorised.

·  Support agreed data entry and keep an accurate record of significant changes completed.

·  Flag records that require investigation, judgement or a management decision.

Duplicate record review

·  Review potential duplicate accounts and contacts using agreed criteria.

·  Help prepare records for controlled consolidation and support approved merges under supervision.

·  Escalate unclear or complex duplicate cases before any change is made.

·  Support the review of an initial backlog of more than 3,000 potential duplicate records.

Alumni data cleansing and migration

·  Help cleanse, standardise and prepare historic alumni information for migration into Salesforce.

·  Check records for completeness, consistency and appropriate formatting.

·  Support the consolidation of alumni datasets to create a reliable baseline for future outcomes reporting.

·  Support work on an initial dataset of approximately 380 alumni records.

Data retention, anonymisation and deletion support

·  Support agreed retention, anonymisation or deletion activity only when directly instructed and supervised.

·  Maintain a clear audit trail and pause immediately if any instruction or record is unclear.

·  Follow confidentiality, data protection and information governance requirements at all times.

·  Do not independently decide whether information should be retained, anonymised or deleted. The initial review may include more than 1,500 records.

Tooting Works data preparation

·  Help prepare, clean and standardise agreed Tooting Works information before migration into approved systems.

·  Assist with reviewing information held across existing databases and with digitising appropriate tenancy or operational records where agreed.

·  Identify missing, duplicated or inconsistent information and refer queries to the relevant data owner.

·  Support scoping across approximately nine existing databases or data sources, subject to the agreed technical plan.

Salesforce reports, dashboards and KPI support

·  Help check agreed Salesforce reports against documented reporting requirements.

·  Review report filters, fields and dashboard dependencies, and refer technical issues to the appropriate lead or specialist.

·  Assist with routine dashboard refreshes, data collation and preparation of management information.

·  Support outstanding KPI data entry, initially covering around 30 reports and 15 KPI records across six months.

Volunteer Charities & Crowdfunder Support Manager (Remote UK)

Organisation: Influential Stars
Location: Remote (UK based). London or Hertfordshire preferred 
Commitment: Flexible hours depending on organisational needs (min of 10 hours per week)
Contract Type: Volunteer

About Us

Influential Stars is a purpose driven platform connecting creators, supporters, and causes through exclusive experiences and campaigns that raise funds for UK charitable organisations. We are a growing team committed to delivering meaningful impact through professionally managed experiences.

Our Story

Influential Stars was founded by Lisa Connell, who is living with an inoperable brain tumour and has spent many years raising awareness and support for UK causes. The platform was created from a deeply personal belief that influence, connection, and community can be powerful forces for good when brought together in the right way.

Volunteers play a vital role in helping turn that vision into real world impact, enabling experiences that raise funds, create joy for winners, and support charitable organisations across the UK.

The Role

We are seeking a compassionate, confident, and highly professional Volunteer Charities and Crowdfunder Support Manager to build and maintain relationships with charitable organisations, community groups, and individuals using crowdfunding pages.

This role involves guiding partners from initial contact through onboarding and maintaining ongoing rapport, ensuring they feel supported, understood, and valued throughout their involvement with the platform.

Key Responsibilities

• Identify, approach, and invite suitable charities, community groups, and crowdfunding campaigns to join the platform

• Guide partners through the onboarding process from first contact to launch

• Build and maintain strong, trusting relationships with both organisations and individuals

• Act as a key point of contact for enquiries, support, and reassurance

• Maintain regular communication to sustain engagement and rapport

• Support individuals who may be experiencing difficult or traumatic circumstances with sensitivity and professionalism

• Coordinate with internal team members to ensure partners receive timely assistance

• Provide clear information about how the platform works and what to expect

• Maintain accurate records of communications and partnership activity using our CRM management system

• Ensure all interactions reflect empathy, professionalism, and respect

Skills and Experience Required

Essential:

• Strong relationship management or engagement experience

• Excellent customer service skills

• Outstanding written and verbal communication skills

• Confidence communicating by phone, email, and online platforms

• High level of empathy and emotional intelligence

• Ability to communicate sensitively with people experiencing challenging circumstances

• Strong IT skills, including confident use of computer databases and standard office software (e.g. Word, Excel)

• Experience using a CRM or similar database system

• Highly organised with strong attention to detail

• Ability to work independently and manage multiple relationships

• Professional, reliable, and approachable manner

Desirable:

• Familiarity with HubSpot CRM (preferred but not essential as training will be provided)

• Experience working with charities, community groups, or support services

• Experience in partnerships, outreach, or fundraising roles

• Experience working remotely within a team

• Based in London or Hertfordshire for occasional in person meetings (not essential)

Working Arrangement

• Fully remote position

• Flexible working hours depending on organisational needs

• Occasional support calls or meetings with partners

• No travel required. However, if you choose to meet with partners in person, reasonable travel costs will be covered where possible

• Occasional (optional) in person team meetings

Why Volunteer With Us

• Play a vital role in supporting charities, families, and individuals during significant moments in their lives

• Help build partnerships that enable meaningful fundraising and impact

• Gain valuable experience in relationship management and community engagement

• Join a mission driven organisation at an exciting stage of growth

• Flexible volunteering that can fit around other commitments

• Opportunity to build meaningful professional relationships across the charity and community sectors

Although this is currently a volunteer position, Influential Stars is actively working to grow the platform with the long term aim of creating paid roles. While we are unable to provide a timeframe and future opportunities will depend on the organisation’s growth and incoming work, this role offers the chance to be part of that journey from an early stage.

Perinatal Support Volunteers provide one-to-one support to parents during pregnancy and up to nine months after the birth. These parents either have mental health issues or are at risk of developing them.

Perinatal Support Volunteers visit these families once a week (usually weekdays during working hours) for 2-3 hours, providing emotional support and practical help in the family’s home or local community. Support is aimed at empowering parents and building resilience beyond the support period.

The type of support Perinatal Support Volunteers provide to parents may include:

• An empathetic and non-judgemental listening ear
• Support to prepare for parenthood
• Support to build confidence in parenting skills
• Support to develop a positive relationship with their infant
• Support to establish daily and weekly routines
• Support to take time for self-care
• Support to manage the things that are causing stress
• Support to access relevant services
• Support to access local green spaces
• Support to make connections with other parents

No special qualifications are necessary to become a Perinatal Support Volunteer, but Home-Start volunteers are usually either parents or grandparents themselves, or people with experience of young children and family life. We particularly welcome volunteers with lived experience of perinatal mental health challenges.

Chair of the Board — United St Saviour's Charity

For almost 500 years, we've supported Southwark's communities. Now we're looking for a new Chair to help lead our next chapter — including delivering the RIBA Stirling Prize-winning legacy of Appleby Blue into a bold ten-year strategy.

United St Saviour's Charity is a place-based community investor in Southwark, providing almshouses, grant-funding and community programmes that build resilience and connection across the borough. Over the last decade we've nearly doubled our housing provision and delivered Appleby Blue — a social housing development for older people that went on to win the RIBA Stirling Prize, the UK's most prestigious architecture award.

This role is for you if:

• You have board leadership experience, ideally including previous experience chairing a board or significant committee
• You've held senior leadership roles within a medium-to-large charity or purpose-driven organisation, ideally through periods of growth, complexity or strategic change
• You bring strength in one or more of: housing and property development, organisational governance, community development, or finance and accounting
• You have a genuine, lived or learned understanding of Southwark and its communities
• You're as comfortable challenging and questioning as you are supporting — leading with influence rather than authority

What you'll do

As Chair, you'll lead our Board of Trustees and work in close partnership with our Chief Executive, Martyn Craddock, providing support, guidance and constructive challenge to help the organisation deliver its strategic plan. You'll ensure the charity remains well governed, financially sustainable, and focused on delivering lasting impact for the people of Southwark — while acting as an ambassador for our values, purpose and reputation, including in situations that require urgent decision-making.

You'll be joining at a pivotal moment: we're scaling up our housing development pipeline, delivering a new Community Investment Strategy for 2025–2030, and increasingly being asked to share what we've learned with other boroughs and housing providers as our national influence grows.

Location and time commitment

Based in the London Borough of Southwark — Board and committee meetings take place at our offices and almshouses. This is a voluntary role (reasonable expenses met) requiring approximately 2–3 days a month, including four Board meetings a year, a Strategy and Reflection Day, and membership of one to two committees.

How to apply

Send a CV and covering letter to Alison Benzimra, Director of Strategy and Operations by 14 October 2026, setting out why you're interested and how your skills, experience and background fit what we're looking for. Shortlisted candidates will be invited to interview with a panel drawn from the Board in 23 November 2026.

As part of Hestia's Head Office team, you'll play an important role in creating a warm and welcoming experience for everyone who gets in touch with us. Whether you're speaking with service users, visitors, colleagues, or callers, you'll be the first point of call, helping to connect them to the right information and services.

Alongside answering telephone enquiries, you'll support our reception area and help with a variety of everyday Head Office tasks that keep things running smoothly. You'll be a valued member of the wider Central Services team, working alongside our Receptionist/Administrator and receiving full training, guidance and ongoing support to help you feel confident and successful in your role!

What you will be doing

• Support the Receptionist / Administrator with reception cover as and when required.
• Answer incoming telephone calls in a friendly, calm, professional and respectful manner and record basic call information where required.
• Welcome visitors to Head Office and notify the appropriate member of staff of their arrival.
• Help ensure the reception area is secure, welcoming, clean and tidy.
• Assist with incoming post, deliveries and other routine reception tasks where required.
• Provide basic guidance to visitors and staff on meeting rooms and Head Office facilities.
• Report faults, defects, spillages, damage or other facilities issues promptly to the Receptionist / Administrator or appropriate member of staff.
• Help check meeting rooms and shared areas and support their readiness for staff, visitors and meetings.
• Assist with maintaining supplies of stationery, refreshments and other routine office consumables.
• Support other reasonable reception, facilities and administrative activities within the scope of the volunteer role.

The skills you need

• Ability to communicate clearly in spoken and written English and to record accurate messages.
• Calm, patient and professional telephone manner.
• Ability to identify the purpose of a call and follow call-routing guidance.
• Ability to record and pass on messages accurately and promptly.
• Basic IT skills and willingness to learn Hestia systems used for calls and messages.
• Good attention to detail and ability to maintain confidentiality and handle personal information appropriately at all times.
• Reliable, punctual and able to maintain professional boundaries and follow procedures.

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Are you a parent, grandparent or have experience of caring for children?

Do you have 2-3 hours per week to spare? Use your experience to support a family facing challenging times.

Our Home-Visiting Service supports families who are experiencing difficulties or suffering stress and who have at least one child under the age of five years.

Our aims are:

To increase the confidence and independence of the family by:

Offering support, friendship and practical assistance

Visiting families in their own homes and in their community, where the dignity and identity of each adult and child can be respected and protected

Reassuring parents that difficulties in bringing up children is not unusual and encouraging them to enjoy family life.

Developing a relationship with the family in which time can be shared and understanding can be developed. This approach is flexible to take account of different needs.

Encouraging parents’ strengths and emotional wellbeing – for the ultimate benefit of their children.

Encouraging families to widen their network of relationships, and to effectively use the support and services available within the community.

Across the UK, our volunteer groups play a vital part in supporting people affected by MS, bringing people together and connecting our local MS communities.

As an Administration Volunteer you’ll play an essential role in your local group.

You’ll act as the first point of contact for the group and circulate information to other volunteers and members. You’ll ensure that data and details are kept up to date, to comply with data protection legislation.

In this role you’ll develop your administration and organisation skills.

Why we want you

As one of our wonderful volunteers, you can get involved in:

• providing support and services to the MS community
• increasing awareness of, and delivering resources to people affected by MS
• raising vital funds to help stop MS
• boosting our community voice by advocating for MS research and policy

What you will be doing

• Keeping records and data up to date and taking notes at meetings
• Preparing mailouts and answering enquiries from the group inbox
• Booking venues for meetings and activities
• Keeping other group volunteers informed of current agreements and activities
• Supporting the development of the group’s activity plan
• Supporting the group’s shared responsibility for designing and delivering services and activities.

The skills you need

• Skills and/or experience in what you'll be doing
• Commitment to MS Society policies and procedures
• Confidence in using Microsoft Office, the internet and email will be required for some volunteer roles
• Compassion and sensitivity
• Ability to maintain confidentiality when required
• A willingness to support the work of MS Society and be a positive representative for the MS community.

What's in it for you:

• You’ll be part of our amazing volunteer network
• You’ll develop new skills, which can improve your CV and employability
• You'll be making a real difference to people's lives
• You’ll get a say in influencing our work
• You’ll receive a Volunteer Welcome Pack
• You’ll have an induction to your role
• You’ll get support from your Volunteer Manager
• You’ll gain access to Learning and Development opportunities
• You’ll be reimbursed for any related expenses while carrying out your role